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Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Managed by HHM Hotels
Job Title: Security Officer Company: BTL Harlem Wines and Spirit Location: [Insert Location] Employment Type: [Full-time/Part-time] About Us: BTL Harlem Wines and Spirit is a trusted neighborhood destination for premium wines, spirits, and customer service. We are committed to providing a safe, welcoming, and enjoyable shopping experience for our customers and staff alike. Job Summary: We are seeking a responsible and vigilant Security Officer to help maintain a safe and secure environment at BTL Harlem Wines and Spirit. The Security Officer will be responsible for monitoring store premises, deterring theft and disturbances, and ensuring the safety of our staff, customers, and merchandise. Key Responsibilities: Monitor store entrances, exits, and sales floor activity. Greet customers respectfully and maintain a professional presence. Prevent shoplifting, vandalism, and unauthorized access to restricted areas. Respond promptly and appropriately to incidents or emergencies. Conduct regular security checks inside and outside the store premises. Maintain a visible presence to deter criminal activity. Work closely with store management and law enforcement when necessary. Write incident reports for any security-related occurrences. Ensure compliance with store safety procedures and regulations. Qualifications: Proven experience as a security officer, guard, or in a similar role preferred. Strong observation and problem-solving skills. Ability to stay calm and professional in stressful situations. Excellent communication and interpersonal skills. Physical stamina for standing, walking, and patrolling for extended periods. High school diploma or equivalent required. [Security license or guard card preferred, depending on local regulations.] What We Offer: Competitive hourly pay Employee discounts on store products Safe and supportive work environment Opportunities for advancement within the company