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  • West Village Flowers of New York, LLC
    Florist
    Florist
    15 days ago
    $16–$20 hourly
    Part-time
    Manhattan, New York

    Position Summary: We are seeking a friendly, detail-oriented individual to join our team as a Florist/Front Desk Associate. This dual role combines creative floral design with excellent customer service and administrative support. You will assist in daily floral operations, greet customers, answer inquiries, and ensure smooth front desk operations. Key Responsibilities: Floral Design & Shop Duties: Create, arrange, and maintain floral designs according to shop standards and customer requests. Care for flowers and plants (watering, trimming, conditioning, and monitoring inventory). Assist with unpacking, processing, and stocking floral shipments and supplies. Prepare arrangements for walk-in orders, deliveries, events, and special occasions. Keep the floral workspace clean, organized, and presentable. Front Desk & Customer Service: Greet and assist customers in person, over the phone, and via email. Provide product knowledge, help customers select flowers, and take custom orders. Process transactions (cash, credit card, POS system) accurately. Schedule and coordinate deliveries; communicate with drivers and customers. Answer general inquiries and resolve customer concerns in a professional manner. Administrative & Support: Maintain records of orders, invoices, and payments. Manage front desk organization, including phones, emails, and appointments. Assist with marketing efforts (social media updates, promotions, window displays). Support the team with other shop tasks as needed. Qualifications: Previous experience in floral design or customer service preferred (training available). Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Basic computer and POS system knowledge. Attention to detail with a creative eye for design. Flexible schedule, including weekends and holidays as needed. Ability to lift up to 25 lbs and stand for extended periods. Work Environment: Creative and customer-focused setting. Hands-on role with a mix of design, customer service, and administrative duties. Collaborative team environment with opportunities to learn and grow.

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  • Holiday Inn New York City - Wall Street
    Guest Service Agent
    Guest Service Agent
    1 month ago
    Full-time
    PECK SLIP

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Managed by HHM Hotels

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