Director of Service Solutions
hace 2 días
Seattle
ACI Mechanical & HVAC Sales is looking for a Director of Service to own and scale our HVAC mechanical service business across North America, with a focus on mission critical and data center clients. You will run the service organization as a business including leadership of people, operations, sales, and P&L. \n \n This is a builder's role. You will take an existing, high performing team over four branches and scale it aggressively, stand up new branches in target markets, and grow a recurring maintenance base that our customers trust with their most critical infrastructure. \n \n Key responsibilities \n \n General management and P&L \n\n • Own the service P&L across all branches: revenue, gross margin, labor utilization, and operating expense.\n, • Set annual budgets and profit targets with the VP of Operations, then hold each branch to them.\n, • Build the operating rhythm: monthly branch reviews, forecasts, KPI dashboards, and pricing discipline.\n, • Recruit, develop, and retain branch leaders, service managers, technicians, and sales professionals.\n, • Create a culture of safety, accountability, and customer ownership across a distributed team.\n\n \n Service operations \n\n • Deliver preventive maintenance, emergency response, and repair work to mission critical standards, including MOP/SOP/EOP-driven work in live data center environments.\n, • Standardize dispatch, scheduling, work order, and reporting processes across all locations.\n, • Drive technician productivity, first-time fix rate, and billable utilization.\n, • Ensure compliance with safety programs, change management requirements, and customer site protocols.\n, • Oversee the service technology stack (field service software, CMMS integration, mobile tools).\n\n \n Sales leadership \n\n • Lead the service sales team and personally own key data center and hyperscale relationships.\n, • Grow the planned maintenance agreement base, renewal rates, and pull-through repair and retrofit work.\n, • Build pipeline and forecast discipline; partner with construction and project teams on turnover-to-service handoff.\n, • Develop pricing, proposal, and contract standards that protect margin and manage risk.\n\n \n Market expansion \n\n • Lead the launch of new branches in target locations: market assessment, hiring, facilities, licensing, and first customers.\n, • Build a repeatable branch launch playbook for future markets.\n, • Identify new geographies and service lines aligned with data center growth corridors.\n\n \n Objectives and success measures \n \n Success in the first 24 months means a larger, more profitable service business with a recurring revenue core. \n \n\n • Grow the maintenance base: Contracted PM revenue, agreement count, renewal rate\n, • Grow total service revenue: Year-over-year service revenue growth\n, • Hit profit targets: Gross margin and branch operating profit vs. plan\n, • Scale the team: Headcount growth and retention with safety targets met\n, • Expand the footprint: New branches open and contributing revenue\n, • Deliver for mission critical clients: Response-time SLA compliance, zero unplanned outages caused by our work\n\n \n Qualifications \n \n Required \n\n • 10+ years in commercial HVAC mechanical service.\n, • 5+ years leading multi-site or multi-region service teams.\n, • Direct experience delivering service in mission critical environments, with data center experience required.\n, • Proven P&L ownership, including budgeting, forecasting, and delivering margin targets.\n, • Track record growing a service maintenance base and leading a service sales team.\n, • Working knowledge of data center mechanical systems: CRAH/CRAC units, chillers, cooling towers, pumps, controls, and liquid cooling.\n, • Strong command of safety programs and change management (MOPs, SOPs, EOPs) in live critical facilities.\n, • Willingness to travel regularly across North America.\n\n \n Preferred \n\n • Experience opening new branches or launching services in new markets.\n, • Relationships with hyperscale, colocation, or enterprise data center owners and operators.\n, • Experience with field service management platforms and KPI-driven operations.\n, • Background in the trades, controls, or engineering.\n, • Bachelor's degree in mechanical engineering, construction management, business, or a related field.\n\n \n Compensation, travel, and work environment \n \n\n • Base salary: $175,000 - $225,000 annual salary\n, • Incentive: Annual performance based incentive tied to revenue growth, maintenance base growth, and profit targets.\n, • Benefits: Medical, dental, vision, 401(k), PTO, vehicle or allowance, ESOP Shares, FSA/HSA\n, • Travel: 20-50% across North America\n, • Work environment: Office, field, and customer sites, including active data center and construction facilities with security, safety, and PPE requirements.\n\n \n Why Join ACI? \n ACI Mechanical & HVAC Sales is a 100% employee-owned company with an established presence in the HVAC industry and significant opportunities for growth in mission critical markets. \n \n This position offers the opportunity to lead a service organization, shape its future, expand into new markets, and play a key role in the company's long-term success. \n \n ACI is an equal opportunity employer.