Boston | General Manager | Japanese | Fine Dining
4 days ago
Boston
Job Description Overview: An acclaimed chef-driven, award winning restaurant group in Boston seeks a hospitality driven General Manager to lead day to day operations for their long time celebrated Japanese restaurant known for using the freshest seafood from New England fishermen and Tokyo’s famed Tsukiji market. If you are passionate about delivering a high level of hospitality (while having fun doing it) and are passionate about Japanese cuisine, we'd love to speak with you. We are looking for someone who truly understands the value of hospitality in order to foster an environment of teamwork from the dining room to the kitchen. The GM should possess the mindset of always being “of service” to others, and be able to lead by example so this translates to the rest of the team. The ideal candidate is extremely self-motivated and systems driven, should have an entrepreneurial mindset and a creative outlook when it comes to leadership and operations. This is a full service, fine dining environment–so it is preferred that candidates have a background in fine dining–especially in award winning chef driven environments. As the General Manager, you will guide and shape the service, team, operations, and overall guest experience at the restaurant and bar. The primary focuses of this role are team leadership and development with all FOH team members, financial accountability for the restaurant’s P&L, and brand maintenance and awareness. The General Manager has overarching authority over all aspects of the restaurant, and works collaboratively to drive the overall financial and operational performance of this restaurant and bar. Job Responsibilities: The General Manager is committed to the following job components, designed to create a meaningful, growth-oriented position: • Act as the face of the restaurant, leading the business with professionalism, integrity, and care, • Be a business-oriented leader, understanding that smart decision making around purchasing, training, hiring, coaching, and scheduling impacts all elements of restaurant operations, • Cultivate meaningful relationships with the management team, staff, and guests that express a commitment to the group’s identity, growth, and guest experience, • Recognize that the restaurant’s success depends on working well with all team members of varying skill sets and experience levels, while holding team members accountable and complying with HR, • Exude passion for hospitality, restaurant operations, gastronomy, and the brand’s identity Core Management Responsibilities: • Demonstrate positivity, enthusiasm, and energy for hospitality, with both guests and staff, • Seek to make the restaurant as busy as possible, maximizing restaurant layout, reservation structure, and overall calendar, • Display commitment to volume-oriented service with precise execution, • Develop initiatives to continually create repeat guests, as well as recover guest experiences, • Support all aspects of front of house operations including assisting with correct setup/breakdown before & after service, cleaning of restaurant, equipment, and furniture, and care of physical plant, • Fulfill both restaurant opening and restaurant closing shifts as a General Manager, • Understand and exemplify all concept elements including culinary, beverage, and hospitality, • Consistently review operations to identify areas of growth & opportunities for improvement, • Follow and enforce all established food safety, alcohol service, health code, and cleanliness practices General Manager Responsibilities: • Write weekly schedule for FOH management team, ensuring appropriate coverage for all shifts, • Manage beverage inventory for wine program, • Champion all concept elements including culinary, beverage, and hospitality, • Hire, train, develop, coach, lead, and mentor staff, overseeing performance management and progressive discipline (including terminations as needed), while utilizing all HR best practices, • Serve as the primary link between front and heart of house staff before and during service to communicate necessary information required for smooth and efficient service, • Manage the responsible serving of food and alcohol, ensuring guest safety in regard to allergens, • Ensure the restaurant complies with local, state, and federal regulations regarding food handling, permitting, and sanitation, • Manage all duties related to daily financial reports, cash outs, and payroll, • Troubleshoot and solve problems as they arise to maintain positive morale and dining experiences, • Oversee service, ensuring steps of service and hospitality ethos extend throughout the restaurant, • Respond efficiently and accurately to customer feedback, both positive and negative, and share constructive feedback with the team to improve service and hospitality, • Act as a key member of the management team influencing restaurant operations, both financial and cultural, with a full restaurant focus, including the recruitment and training of new managers, • Follow all HR best practices connected to training, development, and progressive discipline, • Evaluate new revenue channels, such as holiday programming, classes, tastings, & partnerships, • Communicate directly with any vendor contacts to determine needs for partnership Schedule: Full-Time, varying schedule of both businesses Management Structure: Reports to Managing Partners and Ownership Job Requirements: • Minimum 8 years’ experience working in hospitality, including at least 4 years in management in a fine dining/upscale environment, • Ability to work well under pressure in a fast-paced, ever-changing work environment, • Excellent verbal and written communication skills, • Highly organized with strong attention to detail, • High integrity and professionalism, • A positive, joyful, upbeat, and energetic attitude – leading by example, • Knowledgeable of Japanese cuisine (from sushi to sake) or are eager to learn, • Comfortable standing/walking for 8+ hours, and be able to bend, push, pull, and/or lift 30 lbs. Metrics of Success: • Demonstrates diligence and technique in cleanliness, service, and precision, • Displays a curious, kind, thoughtful, creative, and self-aware personality, • Works the floor during service, with excellent guest-facing hospitality and service recovery skills, • Exists as a known leader to all FOH and BOH staff and management, offering support, guidance, training, education, and extensive menu and product knowledge • Thrives in a chef-driven restaurant atmosphere, supporting the near-obsessive food culture, • Invests in new ideas and knowledge for continued professional growth in restaurant operations, • Committed to improving financial performance through staff training and service education, • Consistently meets or exceeds budgeted financial performance and employee turnover expectations Benefits: • Competitive Salary ($100-125K DOE), • Full Medical Coverage, • Vision and Dental insurance, • 401K, • Parking, • Other perks like company education trips, • Potential for Bonus, • EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.