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Concierge Manager | Miami Beach, FL The Opportunity Are you a senior hospitality leader who believes that front-of-house service isn't just a support function—it’s the product? We are seeking a Concierge Manager to serve as the standard-bearer of the welcome for a flagship Class X commercial property in Miami Beach. This is a strategic and deeply hands-on leadership position for a professional who brings the instincts of a five-star hotelier and the discipline of a seasoned operator. In this role, you will own the full front-of-house operation, leading a team dedicated to creating an intentional expression of luxury, care, and belonging for every tenant and guest. Core Responsibilities • Strategic Leadership: Set, model, and enforce elite service standards consistently across the front-of-house team., • Tenant Relationship Management: Serve as the primary bridge between tenants and the property team, learning names and business needs to enable genuinely personalized service., • Anticipatory Service: Build systems and team habits that ensure tenant needs are anticipated and met before they are even expressed., • Team Development: Recruit, onboard, and coach the concierge staff, fostering a culture rooted in excellence and accountability., • Operational Oversight: Manage daily lobby and desk operations, visitor protocols, package handling, and shift continuity., • VIP & Recovery Management: Personally handle high-priority requests and lead escalated service recovery situations with empathy and decisiveness., • Vendor Stewardship: Manage relationships with premium service partners and on-site vendors, holding all third parties to the building’s elevated standards., • Brand Representation: Act as a highly visible brand representative, maintaining an impeccable personal presence and enforcing strict grooming and protocol standards. What You’ll Bring • Experience: 5+ years of progressive leadership in 5-star luxury hospitality, such as luxury hotels, private membership clubs, or ultra-luxury residential environments., • Proven Leadership: A track record of developing high-performing teams in hands-on, guest-facing operational settings., • Technical Savvy: Proficiency with visitor management systems, front-of-house technology platforms, and the Microsoft Office Suite., • Communication: Exceptional professional presence; bilingual fluency in English and Spanish is strongly preferred., • Education: Bachelor’s degree in Hospitality Management or Business is preferred, or equivalent professional experience. Position Details • Location: Miami Beach, Florida., • Classification: Full-Time, Exempt., • Schedule: Monday – Friday., • Reporting To: Director of Hospitality. Why Join Us? • Mission-Driven Culture: Join a rapidly scaling ultra-luxury management company where your presence on the floor directly raises the performance of everyone around you., • Benefits: Competitive benefits package (details shared during the hiring process)., • Perks: Onsite parking and specialized Rewards & Recognition programs. Ready to Set the Standard? If you are energized by the complexity of a luxury environment and measure success by how tenants feel, we want to hear from you.

This position is part of a long-standing concierge medical practice and offers a salary and benefits package above industry standard due to the level of training, responsibility, and patient interaction involved. Front desk duties including patient check-in/check-out, answering multiple phone lines,

Patient Care Concierge I (Front Desk - Bilingual Spanish).