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Job DescriptionSummary of Position: The Overnight Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards. DUTIES AND RESPONSIBILITIES: • Warmly greet all guests and patrons upon entering and departing the hotel., • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently., • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information., • Maintain strict confidentiality of all hotel guest information and records, • Offer all guests assistance with luggage to their rooms politely and efficiently., • Carry out a daily in-house guest reservation and correspondence audit., • Maintain efficiency and friendliness during the entire checkout., • Work to resolve any guest complaints or queries per Firmdale standards., • Apply all hotel credit procedures discreetly and tactfully., • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel., • Complete all filing according to hotel standards., • Accurately record all reservations taken at the Front Desk accurately., • Follow all handover procedures at the end of every shift., • Ensure all charges are posted and the correct amount is billed to guests and function accounts., • Count assigned banks at the start and end of every shift and rectify any problems., • Adhere to requirements and maintain the security of cash, property, and valuables located within the reception area., • Ensure all accounts balance with credit card machines and allowances are accounted for with the correct backup., • Transfer accounts to sales recording accurate information and including the correct documentation., • Always understand and adhere to the hotel security policy., • Have a thorough knowledge of the hotel and the company., • Maintain a clean and organized workplace., • Promote other Firmdale hotels and restaurants., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience., • Stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos., • Able to use a computer keyboard and mouse and telephone system., • Ability to communicate both written and verbal and use systems to document activities., • A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus., • Previous reception or customer service experience, preferably within a 4- or 5-star hotel., • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure., • Paid vacation, sick and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$24—$25 USD

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Description Reports to: Executive Director Hours of Work: Full-time Employee -40 hrs./week (Some weekend and evenings required) This is a hybrid position, where the office is shared, in Union, NJ. Must have reliable transportation Start Date: September 2025 Job Description – The Marketing and Communications Coordinator support and implements CDD’s communications goals. A successful person in this position will be adept at communicating CDD’s mission and vision to wide variety of audiences and stakeholders. They will create eblasts for events, campaigns, and tours/residencies. This is a highly collaborative and hands-on role, ideal for someone who excels at producing visual and digital content, thrives in a fast-paced nonprofit environment, and is passionate about storytelling that inspires action and connection. In addition, the coordinator is also responsible for hands-on support of database management, website maintenance, fundraising campaigns, and working in-person at special events and performances. Marketing & Communications • Work with the executive director to refine and articulate CDD’s identity and initiatives efficiently and accurately through existing and new media channels (website, printed materials, social media, radio, etc.), • Responsible for drafting copy for marketing collateral based on approved campaigns., • Utilize CDD marketing message catalog and style guide in the design and publish marketing pieces and graphics (i.e., weekly social media, monthly e-newsletters through Mailchimp, electronic invitations), • Help create drafts of marketing and public relations campaigns with the support of the dancers, • Work with vendors, when required, in the design gala/major fundraiser invitations, education program collateral, program books, and electronic press kit packages, • Refine and share consistent and effective communication and identity strategies with CDD’s staff, board, partners, and venues, • Update and maintain a marketing calendar in collaboration with the company manager, • Manage website content and make manual updates. Work with support from a third-party vendor, as necessary, • Submit monthly campaign summaries for review that include website analytics, social media data, ROI, etc.; and provide suggestions for improvement for future marketing campaigns and strategy, • Maintains physical and electronic marketing archives, • Responsible for helping Development consultant in maintaining and updating patron database (Bloomerang) and Mailing List on Excel to ensure accurate and current data, • Assist the Development consultant on patron database for the organization, connecting staff to training resources and acting as liaison with third-party vendors and contractors, • Staff and manage Front of House duties at performances, residencies, and other special events, especially our annual major fundraiser, • Oversee registration sheets with help from the company/office manager, • Overseeing ticketing for self-produced concerts, • Liaising with ticketing and advertising efforts in partnership with area venues, • Creating, distributing, and synthesizing audience surveys, post event, • Work with ED on ticket reconciliation, attrition rate, • Providing customer service for ticket buyers and donors via email, phone, or other correspondence, • Facilitate community relationships, • 2-3 years’ work experience in an arts administration, marketing, communications, and/or business-related field. Experience in dance not required, but highly desired., • Graphic design, especially with Canva, and website and Photoshop experience a plus, but not required, • Excellent writing, organization, inter-personal, and customer-service skills, • Partial Health insurance, paid vacation, and PTO available, • Pay offered is based on a number of factors including job-related knowledge, skills and experience