Director of Hospitality
8 days ago
Green Bay
The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator. The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than "fast food" but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House. Your responsibility is to: • Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience, • Work in the operations by leading teams of around 25-30 daily, • Supervise 50-100 employees, • Manage systems and processes in the Front of House, • Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests, • Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area, • Track and improve store goals with a focus on Customer Experience Monitors, • Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business, • Hold team members accountable to all policies and procedures; ensure fair disciplinary action, • Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards, • Coach and develop A-grade talent, • Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management, • Partner with other Directors to assure that all events and new initiatives align with the hospitality vision, • Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store, • Support in the operations of the restaurant first then perform director duties. General Responsibilities: • Ability to oversee 30-70 direct reports on a daily basis., • The business mindset with a proven record of financial growth in profit and sales of a restaurant., • Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality., • Care for Team Members, • Understand the importance of leadership development and mentoring team members of all ages., • Coach Team Members to understand Core 4 and Winning Hearts Everyday model, • Clearly communicate with respect and use technology for continuous conversations. Competencies: • Humble, • Hungry, • Smart, • Emotionally Self-Aware, • Emotionally Self-Controlled, • Adaptable, • Empathetic, • Organized, • Understands Conflict Management, • Tech Savvy, • Able to lead teams and work in teams, • Character: High Integrity, • Chemistry: relationship builder, coaches others to perform, • Competency: results-oriented, systems thinker, quick study, • Servant leader, team-oriented, with a passion for people and world-class service, • Well-organized manager with excellent verbal, written, and electronic communications skills, • They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A. Requirements: • B.A./B.S. in related field preferred, • 2+ Years Experience Managing Teams, • Understanding of Wisconsin Employment & Labor Law, • Resume is required, • Must pass background check, • Preferred Food Safe Certified, • Valid driver's license with reliable transportation and insurance Other Duties: • Able to lift 40 60 pounds on a consistent basis., • Able to work opening, closing and weekend shifts. Compensation Breakdown: • Base Salary of between $40,000-$50,000/year, • Performance based incentive opportunities (~$10,000 - $20,000/year +/-), • Full ancillary benefits package through Anthem (~$10,000/year +/-), • o Medical, Health, Dental, Vision, etc., • 401K retirement plan with company match up to 4% (~$1,600 - $2,000/year +/-), • Two weeks of paid vacation (~$1,500 - $1,900/year +/-), • Scholarship Opportunities (~$1,000 - $2,500/year +/-), • Free meal(s) while working (~$4,000/year +/-), • Apperal Allowance ($200/year +/-), • Total value of ~$68,300 $90,600/year +/-), • This compensation breakdown is an average based on previous results. All performance-based incentives are dependent on performance. A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A: • Flexible Hours You tell us when you are available to work, and we schedule based on the needs of our business., • Closed Sundays All Chick-fil-A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!, • Work directly with the Operator/Owner Instead of having a distant corporate office calling all the shots for day-to-day business operations, Chick-fil-A has the Owner/Operator right in-house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick-fil-A Corporate, • Competitive Pay Starting wages are higher than others in our market., • Meal Discount Even on your days off!, • Career Advancement Potential promotions based on job performance and work ethic., • Insurance Offer several different types of coverage; including Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short-term Disability, and MORE!, • FREE HEALTH ADVOCATE - With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate! Work schedule: • Monday to Friday, • Weekend availability, • On call, • Holidays, • 8 hour shift Supplemental pay: • Bonus pay Benefits: • Flexible schedule, • Paid time off, • Health insurance, • Dental insurance, • Vision insurance, • Profit sharing, • Paid training, • Employee discount, • 401(k) matching, • Referral program