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Job Description Job: Electrical Engineer PE Location: Helena, MT (remote work is available) Description: FourFront Design, Inc. has an opening for a licensed Electrical Engineer. Responsible for designing electrical systems for commercial, industrial, and domestic buildings. Assist senior and lead engineers throughout the project to ensure that design components conform to municipal codes and engineering standards. Interact with clients and maintain good client relationships with future projects in mind. Assists with final checks for accuracy of final plans and specifications submitted to client. Must be willing to affix professional engineering seal to plans and specifications created under own creation or directly supervised assistants. Uses computer assisted engineering design software and equipment. For information on FourFront Design Inc., including more information on projects, services, and our company culture, visit our website at https://www.fourfrontdesign.com/. AAP/EEO Statement: As a federal contractor, we are an Equal Opportunity Employer for Minorities, Females, Protected Veterans and Persons with a Disability. Qualified applicants will be considered for employment without regard to race, color, sex, national origin, religion, age, marital status, veteran status, sexual orientation, disability, genetic information, or other characteristic protected under applicable Federal and State laws. About us: Mission: Craft legacies within the built environment that withstand challenges, elevate people, and leave a lasting impact. Culture: We aren’t just architects or engineers, FourFront’s people are as rich in experience and diverse in personal interest as the history of our great company. A shared goal in being deeply committed to where we live, work and play connects us all – and it makes us proud to be a Certified Woman-Owned Service-Disabled Veteran Owned Small Business. Pay wages: $86,000 - $110,000 annual (depending on experience and qualifications) Benefits: Paid vacation/sick accrual, 13 paid holidays, health, vision, dental, life insurance, disability insurance, retirement savings plan, paid parental leave, and continued education options. Details will be discussed during offer. Shift: 40 hours per week. Standard workdays and hours of FourFront Design Inc are Monday through Thursday, 7 AM to 5 PM and Friday 8 AM to 12 PM. Evening and weekend work may be required as job duties demand. Flexibility in schedule is considered if job duties are satisfactorily met. Experience Required: • Professional Engineering (PE) license required., • Minimum of 5 years previous electrical design experience., • Bachelor’s degree or equivalent qualifying experience., • Willingness to apply for additional state or professional license when required., • Knowledge of LEED principles; encouraged to become LEED accredited., • Proficiency in Revit MEP, AutoCAD required; Visual-3D helpful., • Preferred RCDD certification but not required., • Preferred government and Veteran Affairs (VA) experience but not required. Duties: • Function as an electrical project engineer; responsible for the electrical design of commercial, medical, professional offices and other buildings., • Complete electrical design systems including building related electrical power distribution, lighting, and cabling systems., • Assist in assessing the requirements of the client’s needs; Assure work meets the design and production aspects of the project., • Assist in project management tasks and be familiar with project management process., • Promote and provide expertise in sustainable design practices as required by the project., • Assist in the design review, construction budgets, and schedules and work accordingly to meet project requirements., • Apply proficient knowledge of applicable codes and ordnances. Work with code officials and other design professionals when an interpretation or exception to building codes is required., • Maintain up-to-date material and equipment/gear knowledge for selection, scheduling, design, analysis. Must be able to assist or perform evaluation of existing lighting, gear, and controls systems., • Interpret the intent of electrical contract drawings and specifications for the Client, General Contractor, Building Inspector, and other interested parties., • Review and redistribute schedules, shop drawings and samples., • Responsible for the accuracy and quality of all technical work., • Coordinate work of outside consultants., • Apply time-management skills for meeting deadlines., • Complete company-required drug test; completion of a background check and fingerprinting may be required by client., • Must be able to work in the United States. #hc234355

Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location: Savannah, GA Time Commitment: Seasonal, Full-Time Anticipated Schedule: Flexible - including nights, weekends, and holidays. The Property Operations Lead (Hospitality) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the Savannah market, supporting efficient and successful operations for the Savannah market portfolio. You will be the face of Kasa during the guest's stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Qualifications • Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit., • Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work., • Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks., • Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners., • Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends., • Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department., • Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs., • Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development., • Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience. Required policy information: • This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results • Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics., • Key Initiative: Identify and communicate on-site issues., • Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines., • Key Initiative: Participate in preventative maintenance program., • Role Objective 2: Complete tasks that drive productivity within the operation., • Key Initiative: Complete brand standard inspections to gather property-level data., • Key Initiative: Decrease the number of after-hours calls and inquiries. Curious about the Kasa experience? Save 15% when you book on kasa.comBenefits Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. • The Pay: The starting base pay range for this role is $21.00 - $22.55 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. At the heart of our mission is a commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients’ brands. We believe that happy agents create happy customers and that excellence is the result of intention, effort, and execution. We’re currently seeking experienced Customer Service Supervisors to lead teams supporting a variety of commercial and public sector clients. This is a full-time, on-site position requiring daily attendance at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities As a Sales Supervisor, you’ll manage the day-to-day performance and development of 15–20 inbound agents. You’ll be responsible for driving results, improving processes, and ensuring a high standard of service and sales performance. You’ll also work closely with the Call Center Operations Manager to ensure alignment with company policies and goals. Key Responsibilities: • Lead and coach a team of 15–20 inbound sales and service agents., • Monitor performance metrics and drive improvements in productivity and quality., • Conduct regular coaching sessions and performance reviews., • Motivate the team to meet and exceed sales goals., • Ensure accurate payroll submissions and adherence to scheduling., • Collaborate with internal departments to support training, quality, and IT needs., • Identify opportunities for process improvement and operational efficiency., • Support hiring, onboarding, and performance management as needed. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand our high growth objectives. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent our company internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. • Associate’s degree or equivalent work experience., • Minimum of 3 years in a call center environment or 1 year in a supervisory role., • Strong leadership and team development skills., • Excellent communication and interpersonal abilities., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Ability to resolve conflicts and manage performance effectively., • Strong organizational, time management, and multitasking skills., • Eagerness to learn new systems and adapt in a fast-paced environment.Preferred Qualifications, • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing on-site teams.

Job DescriptionCompany Description International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. Job Description This position is still at the proposal stage and is awaiting award. This position will support the US Department of Veterans Affairs Critical Staffing Program. The person in this position will represent International SOS Government Medical Services, Inc. and provide services outlined below: International SOS Government Medical Services, Inc. is looking for an individual who is an experienced Licensed Practical Nurse (LPN) to provide skilled nursing care to patients in Specialty and Primary Care Clinics in Ralph H. Johnson VAMC, and surrounding Community-Based Outpatient Clinics. They may perform those approved Medical Center procedures that are described in the Licensed Practical Nurse Act, Vocational Nurse VA Qualification Standards. The LPN demonstrates increasingly more independence in their management of patient care and competence in caring for adult psychiatric, medical, and geriatric patients. Key Responsibilities • Provide duties as needed in the Acute Care Medical/Surgical areas, in ambulatory/outpatient care clinics, and outpatient lab., • Prepare, administer, and appropriately document actions taken specific to commonly prescribed oral, topical, subcutaneous, intramuscular and/or intravenous medications as permitted by approved local facility policies and procedures., • Observe and document patient's response to medication administered and the report any noted change in patient's condition to RN or MD/DO., • Serve as a responsible member of the nursing team and interact [in an appropriate manner] with patients, family members, professional and [other] supportive personnel [involved in the delivery of] patient care, incorporating acceptable, established customer service standards into practice., • Monitor and record patients' vital signs, symptoms, and medical histories., • Assist with patient hygiene and activities of daily living, including bathing, dressing, and feeding., • Prepare and maintain a clean and safe environment for patients., • Collaborate with healthcare team members to develop and implement patient care plans., • Educate patients and their families about health management and disease prevention., • Perform wound care and assist with minor surgical procedures., • Maintain accurate and up-to-date patient records and documentation., • Respond to patient calls and concerns in a timely manner., • Assist in emergency situations and provide first aid as needed., • Participate in training and continuing education to enhance nursing skills and knowledge. This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. Qualifications Basic Requirements/Certifications: • Successful completion of the National Council Licensure Examination for Practical Nurses (NCLEX-PN) to obtain licensure., • Current unrestricted licensure as a Licensed Practical Nurse from any US State, District of Columbia, the Commonwealth of Puerto Rico, or a territory of the United States., • Basic Life Support (BLS) certification from the American Heart Association (AHA)., • Two (2) years of current experience in a primary care setting, including work within the last six months. Education Required: Graduate of a state approved school of practical/vocational nursing. Physical Requirements: • Work is normally performed in a typical interior/office work environment., • Work involves sitting and standing for prolonged periods of time., • May require bending, stooping and lifting up to 15 lbs. Other Special Qualifications: • Must be able to read, write, and speak English to effectively communicate., • US Citizen or Permanent Resident Card is required., • Pass/possess VA Public Trust Clearance and South Carolina criminal background check. Additional Information Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws. International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. Privacy Disclaimer: Policy Link By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Accountant to manage financial operations, reporting, and compliance for our BPO business. You’ll play a key role in supporting strategic financial decisions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Prepare monthly, quarterly, and annual financial statements., • Manage accounts payable, receivable, and payroll processes., • Ensure compliance with tax regulations and financial reporting standards., • Support budgeting, forecasting, and variance analysis., • Assist with internal and external audits., • Maintain accurate financial records and documentation., • Collaborate with leadership on financial planning and strategy. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification, • 3+ years of accounting experience, preferably in a BPO or service-based industry., • Proficiency in accounting software (e.g., QuickBooks, Sage, Xero)., • Strong attention to detail and analytical skills., • Knowledge of IFRS or GAAP standards.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated and detail-oriented Talent Acquisition Specialist I who is fluent in both Spanish and English to join our growing Talent team. This entry-level role is ideal for someone passionate about recruitment and eager to support the full cycle hiring process. You will play a key role in identifying, attracting, and onboarding top talent while ensuring a positive candidate experience across diverse communities. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities • Assist in the full-cycle recruitment process, including job postings, resume screening, interview scheduling, and candidate communication., • Conduct initial phone screens and coordinate interviews with hiring managers., • Maintain and update applicant tracking systems (ATS) and recruitment databases., • Support bilingual recruitment efforts by sourcing and communicating with Spanish-speaking candidates., • Collaborate with hiring teams to understand staffing needs and job requirements., • Ensure a positive candidate experience through timely and professional communication., • Participate in job fairs, community outreach, and other talent acquisition events., • Assist with onboarding processes and new hire documentation., • Maintain compliance with employment laws and company policies. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • Experience in recruitment, HR, or a related field., • Fluency in Spanish and English (written and verbal) is required., • Strong interpersonal and communication skills., • Ability to manage multiple tasks and prioritize effectively., • Familiarity with applicant tracking systems (ATS) is a plus., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • High level of professionalism, confidentiality, and attention to detail.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the primary point of contact for assigned client accounts., • Conduct regular business reviews and performance presentations., • Monitor service delivery and ensure adherence to SLAs and KPIs., • Collaborate with operations, QA, and training teams to resolve issues., • Identify opportunities for account growth and service improvement., • Manage client onboarding, transitions, and change requests., • Track and report on client satisfaction and feedback. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of experience in client services or account management in a BPO., • Strong relationship management and communication skills., • Ability to analyze data and present insights to clients., • Experience managing multiple client accounts., • Bachelor’s degree in Business, Communications, or a related field.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives, • Align HR strategies with business objectives and recommend improvements, • Foster employee engagement through proactive, hands-on approaches, • Adapt to a dynamic work environment influenced by economic and policy changes, • Champion innovative HR solutions and continuous process improvement, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Ability to provide and receive constructive feedback, • Strong prioritization and organizational skills to meet deadlines PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Use product knowledge and training to recommend solutions and close sales, • Build rapport, listen actively, and address customer needs effectively, • Research account details and collaborate with internal teams to resolve issues, • Manage customer accounts and process orders accurately using our systems, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Protect customer data and handle sensitive information responsibly, • Escalate complex issues to appropriate team members when needed, • Stay current with training, system updates, and team communications, • Maintain excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable, punctual, and self-motivated, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask and manage time effectively, • Team-oriented with a positive attitude, • Comfortable in a fast-paced, evolving environment, • Strong interpersonal skills and relationship-building abilityPreferred Qualifications:, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description About InvoiceCloud: InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. Role Overview: InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. Job Details: We are seeking a highly skilled and results-oriented Enterprise Sales Director, Tax to support our Sales organization. Reporting to the Senior Sales Manager, this role focuses on driving new business and customer acquisition within a defined territory through prospecting, networking, referrals, and inbound opportunities. The ideal candidate operates as a proactive, trusted partner—capable of managing complex enterprise sales cycles, leveraging partnerships, and delivering consultative solutions tailored to government and tax organizations. This role is remote and requires travel within the assigned territory. Success Profile: This role is anchored in our company's core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position. Results-Driven • Drive new business acquisition through prospecting, networking events, referrals, and inbound lead generation, • Consistently achieve or exceed quota targets through disciplined pipeline development and deal execution, • Manage territory pipeline, forecast accurately, and maintain strong CRM discipline using Salesforce.com, • Leverage AI-enabled tools (e.g., account research, outreach optimization, pipeline analysis) to improve efficiency while maintaining data integrity Customer-Centric • Build strong relationships with enterprise clients in government and tax sectors through consultative engagement, • Deliver tailored sales presentations and demonstrations aligned to client needs and industry requirements, • Leverage partnerships to generate referrals and enhance customer engagement, • Align solutions to customer challenges, particularly in billing, payments, and tax workflows Takes Ownership • Own the full sales cycle from prospecting through negotiation and closing, • Manage territory strategy, prioritization, and execution with accountability for revenue outcomes, • Independently manage time, priorities, and high-volume sales activity in a fast-paced environment, • Collaborate with internal teams and partners to drive deal progression and success Requirements: • Minimum of 5 years of closing experience in IT or software sales, • Proven track record of achieving or exceeding sales quotas, • Strong relationship-building and networking skills, • Experience selling into government or tax verticals preferred, • Familiarity with consultative sales methodologies (e.g., MEDDICC, MEDDPICC, Value Selling), • Experience with CRM tools such as Salesforce.com, • Strong communication, presentation, and organizational skills, • Ability to travel up to 50% within assigned territory, • Bachelor's degree or equivalent experience Benefits: • Medical, dental, vision, life & disability insurance, • 401(k) plan with company match, • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays, • Mental health resources, • Paid parental leave & backup care, • Tuition reimbursement, • Employee Resource Groups (ERGs) Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range$120,000—$130,000 USD InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws. This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com. Click here to review InvoiceCloud's Job Applicant Privacy Policy. For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business objectives and recommend improvements, • Promote employee engagement through a proactive, hands-on approach, • Adapt to a fast-changing work environment influenced by economic and policy shifts, • Drive innovation in HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an Experienced Recruiter to manage high-volume hiring for our contact center. You’ll be responsible for sourcing, screening, and onboarding top talent. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage full-cycle recruitment for contact center roles., • Source candidates through job boards, social media, and referrals., • Conduct interviews, assessments, and background checks., • Coordinate with hiring managers to understand staffing needs., • Maintain accurate recruitment records and reports., • Support employer branding and recruitment marketing efforts., • Ensure a positive candidate experience throughout the hiring process. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field., • 3+ years of recruitment experience in a BPO or high-volume environment., • Strong sourcing, interviewing, and organizational skills., • Familiarity with ATS and recruitment tools., • Ability to manage multiple roles and deadlines.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Be a key player in building our future. Talent Acquisition is one of the most impactful roles in our organization. We’re looking for a motivated, goal-oriented individual with at least 1 year of experience in recruiting or human resources to join our team. If you thrive in both independent and collaborative environments, we encourage you to apply today! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? As a Talent Acquisition Specialist, you’ll manage the full recruitment life cycle from sourcing and screening candidates to coordinating interviews and supporting onboarding. You’ll also contribute to improving our hiring processes and tools while maintaining accurate employee records. Key Responsibilities: • Conduct phone interviews and schedule on-site interviews with candidates., • Manage inbound and outbound candidate communications., • Track applicant progress in our recruitment system., • Travel locally to promote job opportunities (e.g., post flyers, attend job fairs, network)., • Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events., • Perform background checks, drug screenings, and other pre-employment tasks., • Maintain and organize employee files and HR records., • Generate daily and weekly recruitment activity reports., • Stay current on employment laws and HR best practices. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? This role is about building relationships and turning insights into hiring success. We provide world-class training, so if you’re positive, driven, and eager to grow, we want to hear from you! Required • Must be 18 years or older, • High school diploma or equivalent, • At least 1 year of recruiting or HR experience, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Excellent organizational and communication skills, • Ability to type 20+ words per minute, • Reliable high-speed internet (20 Mbps+ download speed), • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint), • Ability to work scheduled shifts, including during training, • Strong attention to detail and ability to multitask, • Customer service mindset with problem-solving skills, • Ability to work in a fast-paced, team-oriented environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise QA analysts and oversee daily monitoring of agent interactions., • Conduct calibration sessions to ensure scoring consistency across teams., • Analyze QA data and trends to identify performance gaps and training needs., • Provide coaching and feedback to improve agent quality scores., • Collaborate with Operations and Training to implement quality improvement plans., • Ensure compliance with client requirements and internal QA standards., • Prepare and present quality reports to internal leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associate degree, Certification or Equivalent Combination of Training and Experience, • Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role., • Strong analytical, coaching, and communication skills., • Familiarity with QA tools, CRM systems, and reporting platforms., • Detail-oriented with a focus on accuracy and compliance.

Job DescriptionSyms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Amazon Web Services (AWS) Data Engineer) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities • Lead the next phase of the healthcare data platform modernization, • Implement the evolution from a Microsoft SQL eXtensible Markup Language (MSSQL XML) object store toward a scalable, cloud-native AWS data architecture that enables business stakeholders and analysts to run performant, SQL-based reports and queries against healthcare data seamlessly, • Evaluate and decide the right AWS data strategy for the platform, • Evaluate and recommend the optimal AWS-native data storage and query architecture for the XML object store data, assessing options such as S3 + Athena, Aurora, DynamoDB, Redshift, and OpenSearch based on query patterns, reporting needs, cost, and scalability, • Design and build the reporting and query layer that allows business stakeholders and non-technical users to run relational SQL queries against healthcare data using familiar tooling, • Architect the migration path for XML object store data from MSSQL into the target AWS platform, defining storage formats, partitioning strategies, and data organization for optimal query performance, • Build and maintain AWS data catalog, schemas, and metadata management so that object store data is discoverable and queryable by business users, • Optimize query performance and cost across chose AWS services – partitioning, compression, file formats, and query pattern tuning, • Work directly with business stakeholders and analysts to understand reporting requirements and translate them into durable, performant data models and query patterns, • Collaborate with back-end C#/.Net engineer to ensure data flows cleanly from Electronic Data Interchange (EDI) processing pipelines into the new data layer, • Implement and maintain CI/CD pipelines for data infrastructure using AWS-native tooling (CodePipeline, CodeBuild, and CodeDeploy), • Apply Infrastructure as Code (IaC) practices using AWS Cloud Development Kit (CDK), CloudFormation, or Terraform, • Document architecture decisions, data flows, and data dictionaries clearly for both technical and non-technical audiences Required Skills and Experience, • 8+ years’ experience in software or data engineering with a strong AWS focus, • Proven experience architecting and executing cloud data platform migrations in production enterprise or healthcare environments, • Track record of evaluating and selecting AWS data services to meet business reporting and query requirements, • Experience delivering reporting or analytics solutions that serve non-technical business users, • Deep hands-on AWS experience across data-oriented services – S3, Athena, Glue, Aurora, DynamoDB, Redshift, OpenSearch, Lambda, IAM, and Cloudwatch, • Strong SQL skills with the ability to design relational query layers over semi-structured or non-relational data (XML, JSON), • Experience working with XML-heavy data stores – parsing, querying, and transforming XML at scale, • An ability to evaluate trade-offs across AWS data services and make architecture recommendations based on cost, performance, and business requirements, • Familiarity with AWS analytics and reporting services, including Athena, QuickSight, RedShift, or equivalent Business Intelligence (BI) tooling, • Proficiency with Git and GitHub - branching strategies, pull requests, and collaborative workflows, • Familiarity with CI/CD practices and AWS-native tooling (CodePipeline, CodeBuild, and CodeDeploy), • IaC experience (AWS CDK, CloudFormation, or Terraform), • Strong ability to communicate technical architecture decisions and trade-offs to non-technical stakeholders, • Experience gathering and translating business reporting requirements into technical data models, • Comfort driving ambiguous architecture decisions to resolutions with limited direction, • Experience with Agile methodologies (Scrum, Kanban) and JIRA, • Strong documentation habits – architecture diagrams, data dictionaries, migration runbooksProfessional CertificationsNon but AWS certifications are a bonusYears of Professional Experiencen/aDesired experienceElectronic Data Interchange X.12 (EDI) Medical Claims, • X.12, Medical Claims (837, 835, 277CA, etc), Health Level (HL7), Fast Healthcare Interoperability Resources (FHIR)Familiarity with C#/.Net back-end services for integration touchpoints Experience with Entity Framework migration or deprecation projects Experience with healthcare payer/Pharmacy Benefit Management (PBM) systems, clearinghouses, or pharmacy operations Knowledge of HIPAA compliance requirements in cloud data architectureFormal EducationBachelor’s degree or higher in Computer Science, Engineering, or a related technical discipline; equivalent practical experience consideredCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES: • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered., • Recruiters or Third parties will not be considered., • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered., • This is a W-2 position, • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions, • As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Powered by JazzHR Tbu5tiNOGx

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for leadership, we want to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise and support a team of contact center agents to meet performance targets and client SLAs., • Monitor real-time operations, manage schedules, and ensure adherence to workforce plans., • Provide coaching, feedback, and performance evaluations to drive continuous improvement., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA, Training, and Workforce teams to align on goals and improve service delivery., • Analyze performance reports and implement action plans to address gaps., • Foster a positive, high-performance team culture focused on customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Diploma or degree in Business, Communications, or a related field (preferred)., • 2+ years of experience in a supervisory role within a BPO or contact center., • Strong leadership, coaching, and communication skills., • Solid understanding of contact center KPIs, tools, and technologies., • Proficiency in Microsoft Office and CRM/contact center platforms., • Ability to work flexible shifts, including weekends or holidays.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team! We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Deliver general HR support in collaboration with operations teams, • Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business goals and recommend improvements, • Foster employee engagement through a proactive, hands-on approach, • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Champion innovative HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including both customer and employee interactions), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Talent Acquisition Specialist plays a vital role in shaping the future of our organization. If you're a motivated, goal-driven individual who thrives both independently and in a team environment, we want to hear from you! This position requires at least 1 year of experience in Recruiting or Human Resources and offers the opportunity to manage the full recruitment life cycle while contributing to the growth and success of our team. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? As a Talent Acquisition Specialist, you’ll be responsible for sourcing, interviewing, and onboarding top talent. You’ll manage candidate communications, coordinate interviews, and support HR operations through data entry and personnel file management. Key Responsibilities: • Conduct phone interviews and schedule on-site interviews with candidates., • Track applicant progress and maintain accurate records in our recruitment system., • Support the development of new recruiting tools and processes., • Travel locally to promote job opportunities (e.g., post flyers, attend job fairs, network)., • Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events., • Perform background checks, drug screenings, and other pre-employment tasks., • Maintain and organize employee files and HR records., • Generate daily and weekly recruitment activity reports., • Stay informed on employment laws and HR best practices. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? This role is about building relationships and turning insights into hiring success. We provide world-class training, so if you’re positive, driven, and eager to grow, we encourage you to apply! Required • Must be 18 years or older, • High school diploma or equivalent, • At least 1 year of recruiting or HR experience, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Excellent organizational and communication skills, • Ability to type 20+ words per minute, • Reliable high-speed internet (20 Mbps+ download speed), • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint), • Ability to work scheduled shifts, including during training, • Strong attention to detail and ability to multitask, • Customer service mindset with problem-solving skills, • Ability to work in a fast-paced, team-oriented environment

Job Description About JWL International Law Firm https://jwlinternational.com/ Most law firms reward hours. We reward outcomes. JWL International is a modern, business-driven law firm serving clients on five continents, including global leaders like Hitachi and Hyundai, as well as hundreds of manufacturers, dealers, and service providers worldwide. Founded by James Waite, author of the American Rental Association’s Guide to Rental Contracts, JWL blends sophisticated legal counsel with strategic business insight. Our attorneys don’t grind through quotas or layers of hierarchy; they build practices, lead clients, and shape the firm’s future. JWL is redefining what it means to practice law: agile, entrepreneurial, and focused on measurable results. Why Join JWL • Entrepreneurial freedom — build your own practice and make decisions without bureaucracy., • No billable-hour grind — focus on value and outcomes, not time sheets., • Hybrid flexibility — work how and where you perform best; results matter more than presence., • Compensation — extremely competitive, performance-based pay with no upper limit., • If you deliver more, you earn more. We align pay with impact so top performers are rewarded accordingly., • Direct client access — manage relationships directly and see the impact of your work., • Business-minded culture — collaborate with attorneys who think like executives and dealmakers., • Global reach — serve clients on five continents and engage in complex cross-border work., • Mentorship & leadership — work directly with James Waite and nationally recognized attorneys., • High-value deal flow — handle sophisticated, ongoing commercial and transactional matters., • Efficient infrastructure — modern systems and real support so you can focus on practicing law., • Growth & equity potential — real opportunities for leadership, profit participation, and ownership as JWL expands. Who We’re Looking For JWL is hiring both junior and senior-level attorneys who are active, in good standing, and licensed to practice in Georgia, Colorado, Texas, Tennessee, Washtington D.C., Brazil and the United Kingdom. • Junior Attorneys: Ambitious, business-minded professionals seeking meaningful work, direct mentorship, and rapid growth., • Senior Attorneys: Accomplished practitioners ready to lead, expand their book of business, and enjoy true autonomy in a collaborative, results-driven environment. Preferred experience or interest in: • Transactional / Corporate Law, • Equipment & Automotive Sales or Leasing, • Employment / Labor, • Real Estate / Land Use, • Government & Regulatory Compliance We’re looking for practical, entrepreneurial lawyers who want to own their results — not just report their hours. Practice Areas at JWL Business Formations | Commercial Transactions | Corporate Law | Equipment & Auto Sales and Leasing | Finance & Lending | Healthcare & Hospitals | Human Capital | International Law | Labor & Employment | Litigation & Dispute Resolution | Manufacturer & Dealer Representation | Mergers & Acquisitions | Private Equity | Professional Services | Real Estate (Commercial & Industrial) | Sales & Use Tax | Sports & Entertainment Law | Trusts, Estates & Private Wealth Management | Venture & Growth Capital Job Types: Full time W2 and 1099 contract available. Location: Hybrid, remote, or onsite options available Benefits: • 401(k), • Health insurance, • Paid time off Powered by JazzHR dqFIRWKkh3

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description The Mobile Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: • Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs., • Troubleshoot minor equipment malfunctions and escalate issues as needed., • Replace light fixtures, filters, and other components as required., • Maintain accurate records of inspections and equipment performance., • Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues., • Assist with preventive maintenance tasks and contractor oversight., • Conduct property inspections to identify deficiencies., • Record equipment readings and ensure assigned building systems are operating according to standards., • Follow company safety protocols and wear appropriate PPE; ensure compliance with OSHA, NEC, NFC, NFPA regulations; report safety hazards; participate in safety inspections., • Provide guidance to junior Technicians when needed., • Communicate verbally and in writing with teammates, leadership team, vendors, tenants, and client employees in a professional manner, keeping the appropriate customer(s) informed/updated as needed., • Work closely with senior engineers to develop technical skills and participate in professional development programs to grow into advanced roles., • Perform other duties as assigned. Qualifications: • HS Diploma or GED required, • Two to three years of job related experience or commensurate certification/trade experience, • CFC Certification preferred or willingness to obtain as requested; possess engineering and trade licenses required according to local, state, or national requirements, • Basic working knowledge of laptop and phone applications for work order and facility operation systems as well as basic skills with Microsoft Outlook, • Familiar with fire/life safety equipment/procedures, • Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team, • Familiarity with blueprints and code requirements, • Ability to work after hours, weekends, holidays, and during emergency situations as necessary to meet the needs of the client, • Possess competent knowledge of use and care of tools, • Ability to read and write English in order to understand manuals and procedures, and to write reports., • Exhibit a willingness to develop familiarity with HVAC, electrical, and plumbing systems and gain experience with BAS operation and troubleshooting. Physical Requirements: Ability to stand, walk, climb ladders, and lift up to 50 pounds; perform physically demanding tasks such as stooping, crouching, and kneeling. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position. #IND123 About Lincoln Property Company Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space. For more information, visit: www.lpc.com. All job offers are contingent on completion of a background check and proof of eligibility to work in the United States. By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy. Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job DescriptionSyms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities • Perform high-level, day-to-day operational support of complex application cloud systems, • Develop solutions to routine technical problems of limited scope, • Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained, • Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system, • Accurately document problems in logging and discrepancy reporting tools, • Work directly with the customer in most aspects of the day-to-day activities, • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required, • Communicate with users and senior management the status of key problem statuses, • Perform maintenance/installation of computing infrastructure, • Implement continuous improvement methodology through the use of IT systems or procedure, • Maintain inventory of system assets, • Ensure compliance with VA standards and security policies, • Provide documentation, training, and additional duties as assigned Required Skills and Experience, • Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch, • Proven track record of managing and maintaining large-scale production systems, • Strong proficiency in Linux/Unix and Windows operating systems, • Experience with system administration tasks including user management, permissions, and system monitoring, • Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management, • Experience with automation tools like Ansible, Puppet, Chef, or SaltStack, • Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation, • Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch, • An ability to troubleshoot and optimize system performance and reliability, • An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup, • Experience with network monitoring and diagnostic tools, • Experience with secure best practices for production systems, • Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards, • Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS, • Knowledge of database performance tuning and backup/recovery processes, • Knowledge of CI/CD pipelines, • Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy, • Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues, • Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams, • An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment, • Strong attention to detail to ensure system stability and data integrity, • An ability to quickly adapt to new technologies and processes, • A willingness to be on-call for production system support as required, • Strong documentation skills for maintaining system configurations, processes, and procedures, • An ability to manage and contribute to multiple projects, ensuring timely completion and quality results, • An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operationsProfessional CertificationsNone requiredYears of Professional Experience8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoringDesired experienceElectronic Data Interchange X.12 (EDI) Medical Claims • X.12 medical claims (837, 834, 277, etc)Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)Formal EducationBachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related fieldCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES:, • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered., • Recruiters or Third parties will not be considered., • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered., • This is a W-2 position, • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions, • As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Powered by JazzHR yLkho24XPb

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff., • Source candidates through job boards, social media, referrals, and recruitment events., • Conduct interviews, assessments, and background checks., • Coordinate with hiring managers to understand staffing needs and timelines., • Maintain accurate recruitment records and reports., • Ensure a positive candidate experience throughout the hiring process., • Support employer branding and recruitment marketing initiatives. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associates Degree, Certification or Equivalent Combination of Training and Experience, • 1+ years of experience in recruitment, preferably in a BPO or high-volume environment., • Strong sourcing, interviewing, and candidate evaluation skills., • Familiarity with applicant tracking systems (ATS) and recruitment tools., • Excellent communication and organizational skills., • Ability to manage multiple roles and deadlines simultaneously.

Job Description Job: Senior Electrical Engineer PE Location: Helena, MT (remote work is available) Description: FourFront Design, Inc. has an opening for a senior level, licensed Electrical Engineer. Responsible for the design of electrical systems for commercial, industrial, and domestic buildings, from project initiation through completion. The senior electrical engineer also serves as a mentor and technical expert to less experienced engineers and can complete complex electrical design solutions. Applies expert knowledge of municipal codes and engineering standards and evaluates designs to assure they meet project specifications and client expectations. Gives guidance to project team when Lead Electrical Engineer is unavailable. Understands contractual aspects of the client/designer relationship and assures obligations are met. Must be willing to affix professional engineering seal to plans and specifications created under own creation or directly supervised assistant. Completes final checks for accuracy of plans and specifications submitted to client. Through the construction phase of a project, monitors activities to ensure that construction conforms to functional specifications and customer requirements. Uses computer assisted engineering and design software and equipment to perform engineering tasks. For information on FourFront Design Inc., including more information on projects, services, and our company culture, visit our website at https://www.fourfrontdesign.com/. AAP/EEO Statement: As a federal contractor, we are an Equal Opportunity Employer for Minorities, Females, Protected Veterans and Persons with a Disability. Qualified applicants will be considered for employment without regard to race, color, sex, national origin, religion, age, marital status, veteran status, sexual orientation, disability, genetic information, or other characteristic protected under applicable Federal and State laws. About us: Mission: Craft legacies within the built environment that withstand challenges, elevate people, and leave a lasting impact. Culture: We aren’t just architects or engineers, FourFront’s people are as rich in experience and diverse in personal interest as the history of our great company. A shared goal in being deeply committed to where we live, work and play connects us all – and it makes us proud to be a Certified Woman-Owned Service-Disabled Veteran Owned Small Business. Pay wages: $110,000 - $125,000 annual (depending on experience and qualifications) Benefits: Paid vacation/sick accrual, 13 paid holidays, health, vision, dental, life insurance, disability insurance, retirement savings plan, paid parental leave, and continued education options. Details will be discussed during offer. Shift: 40 hours per week. Standard workdays and hours of FourFront Design Inc are Monday through Thursday, 7 AM to 5 PM and Friday 8 AM to 12 PM. Evening and weekend work may be required as job duties demand. Flexibility in schedule is considered if job duties are satisfactorily met. Experience Required: • Professional Engineering (PE) license required., • Minimum of 10 years previous electrical design experience., • Bachelor’s degree or equivalent qualifying experience., • Willingness to apply for additional state or professional license when required., • Knowledge of LEED principles; encouraged to become LEED accredited., • Proficiency in Revit MEP, AutoCAD required; Visual-3D helpful., • Preferred RCDD certification but not required., • Preferred government and Veteran Affairs (VA) experience but not required. Duties: • Functions as an electrical engineer; responsible for the electrical design of commercial, medical, professional offices and other buildings., • Complete electrical design systems including building related electrical power distribution, lighting, and cabling systems., • Lead the assessment of client’s needs related to the project; Assure work meets the design and production aspects of the project., • Maintain up-to-date material and equipment/gear knowledge for selection, scheduling, design, analysis, and able to perform evaluation of existing lighting, gear and controls systems., • Apply project management knowledge and function as a project manager when required., • Promote and provide expertise in sustainable design practices as required by the project., • Review design, construction budgets, and schedules; complete work accordingly., • Determine electrical design and project scope, budget, and staffing requirements., • Apply advanced knowledge of applicable codes and ordnances. Work with code officials and other design professionals when an interpretation or exception to building codes is required., • Interpret the intent of electrical contract drawings and specifications for the Client, General Contractor, Building Inspector, and other interested parties., • Review work provided by subconsultants and others to assure it meets project specifications., • Complete company-required drug test; completion of a background check and fingerprinting by may be required by client., • Must be able to work in the United States. #hc234356

Job DescriptionSyms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Amazon Web Services (AWS) Cloud Applications) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities • Support and modernize healthcare transaction processing and back-end data platforms, • Build cloud-native application services, Application Programming Interfaces (APIs), integrations, and distributed workflows within an AWS-hosted ecosystem, • Leverage AWS-managed services and event-driven architectures to process, transform, and deliver healthcare data reliably and securely, • Design, build, and maintain Representational State Transfer (RESTful) APIs and back-end services that retrieve, transform, and serve healthcare Electronic Data Interchange (EDI) and transactional data, • Build and integrate cloud-native application services within an AWS-hosted environment, • Design and implement event-driven and asynchronous workflows using AWS-managed services and messaging patterns, • Integrate with internal platform APIs, EDI processing pipelines, and cloud-based data services to deliver live and historical transaction data reliably and efficiently, • Develop application integrations leveraging AWS service such as SQS, SNS, Lambda, S3, EventBridge, API Gateway, DynamoDB, and ECS/EKS, • Write clean, testable, well-documented code and participate actively in peer code review, • Perform unit and integration testing across back-end services and API layers, • Apply and promote modern software engineering best practices within an Agile development environment, • Use Git and GitHub for version control, branching strategies, pull requests, and collaborative development Required Skills and Experience, • Experience with backend development languages such as .Net/C#, Go, Python, Java, or NodeJS, • Demonstrated understanding of AWS-native application patterns and cloud integrations, • 8+ years of software development experience with significant back-end engineering experience, • Experience developing cloud-native applications within AWS environments, • Experience designing and consuming RESTful APIs in healthcare, enterprise, or distributed-system environments, • Proven experience building back-end services that process and deliver structured healthcare or EDI data, • Experience working with asynchronous messaging, event-driven systems, or distributed application workflows, • Strong back-end development experience using one or more modern programming languages such as .Net/C#, Go, Python, Java, and/or NodeJS, • Strong understanding of AWS application integration patterns including asynchronous messaging, event-driven workflows, API integrations, and managed service interactions, • Hands-on experience developing applications that interact with AWS services such as SQS, SNS, Lambda, S3, API Gateway, EventBridge, DynamoDB, ECS/EKS, and CloudWatch, • Experience designing cloud-native APIs and distributed application integrations, • Experience building applications that consume and transform structured data formats including JSON, XML, and EDI transactions, • Experience working with healthcare EDI data formats and transaction processing workflows, • An understanding of distributed-system concepts such as retries and idempotency, asynchronous processing, fault tolerance, and service resiliency, • Experience with unit and integration testing frameworks (JUnit, xUnit, Jest, pytest, or equivalent), • Proficiency with Git and GitHub collaborative development practices, • An ability to evaluate when AI-assisted code generation is appropriate and when manual engineering judgment, validation, security review, or deeper analysis is required, • An understanding of the limitations, risks, and verification requirements associated with AI-generated code and technical outputs, particularly in regulated or healthcare-related environments, • Experience with AI-assisted development tools responsibly within professional engineering workflows, • An ability to evaluate, validate, test, and refine AI-generated code and technical outputs using sound engineering judgment, • Strong communication skills with the ability to collaborate across engineering, platform, DevSecOps, and business teams, • An ability to work independently and effectively within a distributed engineering organization, • Strong attention to detail, especially around healthcare data accuracy and fidelity, • Experience participating in peer code reviews and providing constructive technical feedback, • Experience working within Agile development methodologies (Scrum, Kanban, SAFe, or similar), • An ability to analyze and troubleshoot complex application integration and data-processing issuesProfessional CertificationsNone required however AWS Certification(s) are a plusYears of Professional Experiencen/aDesired experienceElectronic Data Interchange X.12 (EDI) Medical Claims, • X.12, Medical Claims (837, 835, 277CA, 275, etc), Health Level (HL7), Fast Healthcare Interoperability Resources (FHIR)Experience with healthcare payer/pharmacy systems, clearinghouses, or pharmacy operations Knowledge of HIPAA compliance requirements related to API and healthcare application development Experience with containerized application development patterns Experience with CI/CD development workflows and automated testing pipelines An understanding of the limitations, risks, and compliance considerations associated with AI-assisted development in regulated environments Experience working with remote U.S. based teams (Not Offshore teams)Formal EducationBachelor’s degree or higher in Computer Science, Engineering, or a related technical disciplineCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES: • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered., • Recruiters or Third parties will not be considered., • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered., • This is a W-2 position, • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions, • As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Powered by JazzHR m7qQXfZwEB

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead the QA team in monitoring and evaluating agent interactions across various campaigns., • Develop and implement QA frameworks, scorecards, and calibration sessions., • Analyze quality trends and provide actionable insights to operations and training teams., • Ensure compliance with client standards, internal policies, and regulatory requirements., • Conduct audits, feedback sessions, and coaching to improve agent performance., • Collaborate with stakeholders to align QA initiatives with business goals., • Prepare and present quality reports to internal leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in business, Quality Management, or a related field (preferred)., • 3+ years of experience in a QA leadership role within a BPO or contact center., • Strong knowledge of QA methodologies, tools, and contact center operations., • Excellent analytical, coaching, and communication skills., • Experience with QA software, CRM systems, and reporting tools., • Certifications in Quality, Six Sigma, or related areas (a plus).

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an experienced and customer-driven Call Center Representative to join our team in Savannah. This Call Center Representative role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering outstanding customer support. As a Call Center Representative based in Savannah, you will handle inbound and outbound calls, resolve customer inquiries, and provide service that reflects our company’s quality standards. If you are searching for a reliable and growth-oriented position, this opportunity may be the right fit for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage high-volume inbound and outbound calls as a Call Center Representative in Savannah, • Provide accurate, timely information on products, services, accounts, and billing, • Resolve customer concerns and escalate complex cases when required, • Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction, • Accurately document all customer interactions in the CRM system, • Follow call scripts, compliance requirements, and all call center procedures, • Identify cross-sell or upsell opportunities when appropriate, • Maintain a professional, empathetic approach with every customer Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High School Diploma / Grade 12 (required), • 1–3 years of call center or customer service experience, • Strong verbal and written communication skills, • Ability to multitask and perform in a target-driven environment, • Basic computer skills and experience with CRM or call center tools, • Flexibility to work shifts as needed Nice to Have • Bilingual or multilingual abilities, • Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of total call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven supervisory experience with a focus on staff development., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Demonstrated ability to drive performance and meet sales goals., • Familiarity with call center tools and technologies for KPI and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking abilities., • Ability to adapt and thrive in a fast-paced, high-pressure environment., • Clear and practical written and verbal communication skills., • A proactive, solution-oriented mindset with a drive for continuous improvement., • Ability to independently prioritize tasks and implement effective solutions., • Strong accountability and performance management capabilities.

Job Description Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. If you are a highly motivated individual with an active unrestricted credential (CPA/EA) and possess excellent communication skills, we need your help answering tax related questions and offering advice. You will advance our goal by providing expert guidance and explanations of tax and technical terms and questions. You will also play an important role in our effort to enhance our brand by providing expert advice. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language, • Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries, • Document client interactions Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials., • Must possess or be able to obtain any related State licenses, certificates, permits or bonds, • Must possess active PTIN (Preparer Tax Identification Number), • Recent experience preparing federal and state individual 1040 tax returns for clients/customers, • Proficient with technology; solid knowledge of computer operations and software, • Must have (or be willing to obtain) a dedicated hardwired internet connection, • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring, • Excellent verbal and written communication skills, • Ability to work in a fast-paced environment with minimal supervision, • Critical thinking, problem solving, research skills and determination Preferred • Audit experience a plus (IRS and state tax authorities), • Bachelor's Degree, • Bilingual (English/Spanish) communication skills (written & spoken) a plus, • Work at home experience, • State or Federal work experience

Job DescriptionSyms Strategic Group (SSG) is seeking a talented Senior Business Process Analyst Location: Remote Department: Veterans Affairs Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $78,167 - $103,855 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and ResponsibilitiesPrevious Federal Government experience and Security Clearance highly desired! • Lead the capture of business requirements for software development teams, • Collaborate with business users, Information Technology (IT), and leadership to elaborate and document requirements in an Application Lifecycle Management (ALM) tool, • Manage requirements in an ALM tool, • Perform Agile requirement management activities for a product team, • Perform the analysis of user needs to determine functional, cross-functional, and technical requirements, • Conduct user interviews, lead and facilitate sessions, and develop business process models and formal specifications, • Work with customers, team members, stakeholder users, and other contractors to gather and document business, functional, technical, and non-technical requirements, • Perform elaboration of user stories and decomposition of stories into backlog items and determine acceptance criteria, • Use an ALM tool (JIRA) for Requirements Management, Testing, and Defect Management to create and manage requirements, epics, sub-epics, and user stories, • Perform the collection, tracking, and monitoring of system and business requirements, • Validate requirements and integration, • Conduct backlog refinement sessions, • Coordinate with Systems Engineers to assess impact on technical solutions, • Manage and coordinate requirements for various projects, • Write and deliver project documents to the client, • Identify and manage risks and issues impacting the progress and outcome of the project, • Develop and maintain the scheduled project/product backlog(s), • Own and manage requirements change control, • Develop Change Requests per established policies and procedures, • Facilitate accurate configuration management for project-related artifacts, • Identify, document, verify, and track traceability amongst requirements, test cases, and potential risks and impediments, • Collect, analyze, manage, and report key Program and Product Team execution status and metrics across all aspects of the Agile product development lifecycle using SAFe, • Perform analysis to identify required tasks and their interrelationships to establish well-documented stories, • Become a product functional Subject Matter Expert (SME), • Lead and mentor junior analysts in accordance with strategy and direction established by the Team Lead, • Establish strong relationships with product and business owners, • Support development team as needed to help everyone understand the requirements’ details, • Follow Agile methodology (Scrum) and deliver requirements/specifications for Sprint teams, • Remove impediments from team members to achieve successful completion of Sprints, • Provide clear qualitative and quantitative information to teams and stakeholders, • Support change control processes established to monitor and control project scope Required Skills and Experience, • Must possess a strong background in software development and Agile/Scaled Agile Framework (SAFe) methodologies, • Must possess excellent oral and written communication skills with the demonstrated ability to communicate complex technical topics to the customer, management, and non-technical audiences, • Must possess excellent attention to detail, customer service skills, and problem-solving abilities, • Past experience conducting independent research to support the resolution of complex questions, • Must possess advanced experience with Microsoft (MS) Office, including Excel, • Must possess excellent analytical skills, including integrating information from several sources, • Expertise with JIRA tools, • Experience in large, Agile software development or data integration projectsProfessional CertificationsNone requiredYears of Professional Experience10 years of professional (an additional 10 years of experience may be substituted for education)Desired experienceExperience working in an Agile environment Working knowledge of VA’s Veterans Independence Program (VIP) VA SQA Testing experience Certified Scrum Master (CSM) or Professional Scrum Master (PSM) Experience working for a Federal Health Agency (VA, DHA, HHS, etc.) Healthcare billing and claims processing application knowledgeFormal EducationMaster’s degree in Engineering or a related scientific or technical disciplineCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES: • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered., • Recruiters or Third parties will not be considered., • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Powered by JazzHR sAJxNmBqDX

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Help us build the future of our team. Talent Acquisition is a cornerstone of our company’s success. We’re looking for a motivated, goal-oriented professional with at least 1 year of experience in recruiting or human resources to join our team. If you thrive in both independent and collaborative environments, we’d love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? As a Talent Acquisition Specialist, you’ll manage the full recruitment life cycle—from sourcing and screening candidates to coordinating interviews and supporting onboarding. You’ll also contribute to improving our hiring processes and tools while maintaining accurate employee records. Key Responsibilities: • Conduct phone interviews and schedule on-site interviews with candidates., • Manage inbound and outbound candidate communications., • Track applicant progress in our recruitment system., • Travel locally to promote job opportunities (e.g., post flyers, attend job fairs, network)., • Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events., • Perform background checks, drug screenings, and other pre-employment tasks., • Maintain and organize employee files and HR records., • Generate daily and weekly recruitment activity reports., • Stay current on employment laws and HR best practices. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? This role is about building relationships and turning insights into hiring success. We provide world-class training, so if you’re positive, driven, and eager to grow, we want to hear from you! Required • Must be 18 years of age or older, • High school diploma or equivalent, • At least 1 year of recruiting or HR experience, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Excellent organizational, written, and verbal communication skills, • Ability to type at least 20 words per minute, • Reliable high-speed internet (20 Mbps+ download speed), • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint), • Ability to work scheduled shifts, including during training, • Strong attention to detail and ability to multitask, • Customer service mindset with problem-solving skills, • Ability to work in a fast-paced, team-oriented environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You’ll be responsible for performance management, coaching, and ensuring operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise daily operations and ensure adherence to KPIs and SLAs., • Monitor agent performance and provide regular coaching and feedback., • Manage schedules, attendance, and real-time adherence., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA and Training to support agent development., • Analyze performance reports and implement improvement strategies., • Foster a positive, high-performance team culture. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associate Degree, Certification or Equivalent Combination of Training and Experience, • Minimum 3 years of experience in a supervisory role in a BPO contact center., • Strong leadership, communication, and problem-solving skills., • Proficiency in contact center tools, CRM systems, and reporting platforms., • Ability to manage performance in a fast-paced environment.

Job Description We are looking for a Property Administrator to assist in directing and coordinating activities of on-site management. This person will assist in effectively implementing procedures, cost controls and policies, maintaining good tenant and client/owner relations, as well as assisting the Property Management team in maintaining invoice records and contacting vendors/setting up accounts. Responsibilities: • Answer management phones and assist with Tenant needs, • Respond to inquiries by providing routine information and or taking and delivering messages., • Receive and distribute and review all purchase orders, track purchase orders in Workspace, alert personnel of any problems or unresolved purchase orders, run monthly reports., • Coordinate special events such as holiday events/parties, welcome lunches, book fairs, blood drives, food drives etc., • Maintain inventory of office supplies and property staff directory., • Monitor outside vendors for compliance of contracts and certificate of insurance, • Assist with preparing and administering service agreements, • Establish and maintain record keeping and filing systems; classifies, sorts and files correspondence for tenant files and other documents, • Responsible for accounts payable, accounts receivable and reporting., • Organize and code invoices in Workspace, • Assist Chief Engineer with update of electrical analysis worksheet as utility invoices come in, • Responsible for issuing Purchase Orders, tracking, and assigning the purchase orders to invoices as they are processed for payment, • Applying tenant rents and open credits, • Compiling and reviewing Tenant Billings and other misc. charges, • Provide management team with aged delinquency reports and send late letters Desired Competency, Experience and Skills: • Must have a minimum high school education. Associates, B.A. or B.S. college degree preferred, • Minimum of 2 years previous commercial property management experience, • Experience with MRI, Workspace and Yardi software, • Previous experience in real estate accounting and familiarity with monthly accounting cycle, including an understanding of A/P, A/R, commercial leases., • Possess professional demeanor and excellent interpersonal skills., • Have access to reliable transportation and maintain a valid driver's license., • Computer literate and proficient on MS Word, Excel, PowerPoint,, • Excellent communication skills, both verbal and written, • Ability to work independently This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position. About Lincoln Property Company Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space. For more information, visit: www.lpc.com. All job offers are contingent on completion of a background check and proof of eligibility to work in the United States. By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy. Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team! We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued and your success is rewarded. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to potential and existing customers, • Promote and sell products or services tailored to customer needs, • Handle objections and close sales effectively, • Meet or exceed sales quotas and performance metrics, • Maintain accurate records of sales activities and customer interactions, • Follow up on leads and respond to customer inquiries, • Stay informed about product updates, promotions, and offerings Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or GED required, • Fluent in English and Spanish (spoken and written), • Strong sales and persuasion skills, • Excellent communication and negotiation abilities, • Ability to work in a fast-paced, target-driven environment, • Previous sales or telemarketing experience is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will possess a strong understanding of federal and state tax laws, exceptional attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax advice, preparing accurate tax returns, and supporting clients through complex tax situations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Prepare and review individual federal and state tax returns with accuracy and efficiency., • Utilize government resources, professional tools, and internal expertise to research and deliver clear, accurate tax guidance in everyday language., • Apply company policies, procedures, and best practices to resolve tax-related inquiries and troubleshoot client issues., • Maintain detailed and accurate documentation of all client interactions and case resolutions., • Assist clients with tax planning strategies and identify opportunities for deductions and credits., • Stay current with changes in tax laws and regulations to ensure compliance and provide up-to-date advice., • Collaborate with internal teams to improve processes and enhance the client experience., • Support clients via video, phone, and chat, delivering professional, friendly, and reassuring service., • Ensure all work complies with legal standards, ethical guidelines, and company policies. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older., • High school diploma or equivalent required; Bachelor’s degree in Accounting, Finance, or a related field preferred., • Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials., • Must hold or be able to obtain any required state licenses, certificates, permits, or bonds., • Active PTIN (Preparer Tax Identification Number)., • Recent experience preparing individual 1040 tax returns., • Proficient with tax software and general computer operations., • Must have or be willing to obtain a dedicated, hardwired internet connection.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication, both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands. We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls with professionalism and courtesy, • Resolve customer issues efficiently, aiming for first-call resolution, • Research and retrieve information across systems to support customer needs, • Accurately document customer interactions and process claims, • Guide customers through options to find the best solutions, • Use training and resources to answer questions while adhering to scripts and policies, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate team members when necessary, • Participate in training sessions and stay current on updates and procedures, • Follow attendance and scheduling requirements consistently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Minimum age of 18, • High school diploma or equivalent, • Strong written and verbal communication skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with excellent time management, • Problem-solving and conflict resolution skills, • Customer-focused mindset with empathy and patience, • Ability to multitask and work independently, • Team-oriented with a collaborative spirit, • Comfortable in a dynamic, fast-paced environment

Job DescriptionSyms Strategic Group (SSG) is seeking a talented C#/.Net Developer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities • Perform technical planning, high-level and detailed requirements definition, test planning and execution (including use cases, test procedures, and test data), software systems integration, and technical support for software systems and subsystems, • Perform software system product services, including concept design, test, installation, operation, maintenance, and disposal, • Serve as an active member of the software development team participating in daily stand-ups, • Utilize full-stack development expertise that ranges from development of .Net back-end application using C#, unit testing, testing with Nunit or other tools, and deployment using Continuous Integration/Continuous Deployment (CI/CD) pipelines, • Ensure the performance, quality, and responsiveness of application, • Provide development support (as needed) for solutions deployed to production, • Implement long-term solutions and building blocks within the Agile framework for improved reusability, • Interface with the stakeholders for project requirements, • Apply and promote good software engineering practices such as test automation, modularization, and simplification, • Collaborate and coordinate with colleagues on various solutions and problems, • Document software designs, which may include design diagrams, data flow diagrams, software module descriptions, etc., • Use Integrated Development Environment (IDE) tools to include Visual Studio, Azure DevOps, and Git Required Skills and Experience, • Expertise in .Net framework and .Net Core, with a strong understanding of C#, • Proficiency in developing back-end applications using Model-View-Controller (MVC) architecture and .Net core, • Strong Knowledge of Object-Oriented Programming (OOP) and design patterns, • Experience with Representational State Transfer Application Programming Interface (RESTful APIs) and other APIs, • Proficiency in database design and development, including working with Structured Query Language (SQL) Server and Entity Framework, • A familiarity with cloud platforms (e.g. Microsoft Azure and Amazon Web Services (AWS)) and services, • Experience with version control systems (e.g. GIT and Team Foundation Server/Team Foundation Version Control (TFS/TFVC)), • An understanding of CI/CD practices and tools (e.g. AWS CodePipeline, CodeBuild, and CodeDeploy), • Knowledge of unit testing frameworks and tools (e.g. NUnit, xUnit, and MSTest), • A proficiency in using development tools like Visual Studio and Visual Studio Code, • Excellent problem-solving and analytical skills, • Strong communication and interpersonal abilities, • An ability to work independently and as part of a team, • Attention to detail and commitment to producing high-quality software, • An ability to mentor and provide technical guidance to junior developers, • An ability to prioritize tasks and manage time effectively, • Experience with Agile development methodologies (e.g., Scrum and Kanban), • A familiarity with DevOps practices and infrastructure as code (IaC), • A strong understanding of security best practices for web applications and APIs, • An ability to conduct code reviews and provide constructive feedback, • Experience with performance tuning and optimization of applications, • Experience with third-party libraries, Software Development Kits (SDKs), and APIs relevant to .Net developmentProfessional CertificationsNone requiredYears of Professional ExperienceFive (5) or more years of experience in software development using .Net technologies A proven track record of working on complex software projects and leading development initiatives Experience with designing, developing, and deploying enterprise-level applicationsDesired experienceElectronic Data Interchange X.12 (EDI) Medical Claims • X.12 medical claims (837, 834, 277, etc)Knowledge of microservices architecture and containerization technologies (e.g. Kubernetes, Amazon Elastic Container Service (ECS), and Amazon Elastic Kubernetes Service (EKS))Formal EducationBachelor’s Degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is required with eight (8) or more years of experience; Master’s Degree in Computer Science, Electronics Engineering, or other engineering or technical discipline along with five (5) or more years of experience; Ph.D. in Computer Science, Electronics Engineering, or other engineering or technical discipline along with three (3) or more years of experienceCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES: • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered., • Recruiters or Third parties will not be considered., • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, NJ, or NY will not be considered., • This is a W2 position., • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions., • As part of our screening process, you will be requested to provide a link to your LinkedIn profile. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Powered by JazzHR nRmYFr2WGB

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Facilitate new hire training, soft skills, product/process, and systems training., • Design and update training materials, manuals, and e-learning content., • Conduct training needs assessments and recommend learning solutions., • Evaluate training effectiveness using assessments, feedback, and performance data., • Provide post-training coaching and support to agents and team leads., • Collaborate with QA and Operations to align training with performance goals., • Maintain accurate training records and generate reports for internal stakeholders. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of experience as a trainer in a BPO or contact center., • Strong facilitation and communication skills., • Experience with LMS platforms and virtual training tools., • Knowledge of adult learning principles and instructional design.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a confident communicator with a passion for sales and customer success? We’re expanding our team and looking for motivated Sales Representatives who thrive in fast-paced environments and love helping customers find the right solutions. In this role, you’ll make outbound calls to current and potential customers, introduce new products and services, and guide them toward the best options for their needs. If you enjoy problem-solving, upselling, and building relationships, this is the perfect opportunity for you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to customers across the country, • Promote and sell products and services tailored to customer needs, • Provide accurate information and resolve customer inquiries, • Use internal systems to manage accounts and process orders, • Collaborate with other departments to resolve customer issues, • Follow scripts, policies, and compliance guidelines, • Maintain accurate records and protect customer data, • Stay current with training, product updates, and program changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent communication and organizational skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage overall contact center operations, including staffing, performance, and service delivery., • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs., • Collaborate with clients to understand business needs and ensure alignment with service goals., • Analyze operational data and implement strategies to improve efficiency and customer satisfaction., • Drive continuous improvement initiatives across training, quality, and workforce management., • Ensure compliance with company policies, client requirements, and regulatory standards., • Prepare and present performance reports to senior leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Operations, or a related field (preferred)., • 3+ years of experience in a contact center leadership role, preferably in a BPO environment., • Proven ability to manage large teams and complex operations., • Strong understanding of contact center metrics, tools, and technologies., • Excellent leadership, communication, and problem-solving skills., • Experience working with international clients is a plus.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you’re passionate about coaching, communication, and continuous improvement, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Deliver engaging training sessions for new hires and existing agents across multiple client accounts., • Develop training materials, manuals, and e-learning content tailored to client-specific processes., • Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats., • Evaluate training effectiveness through assessments, feedback, and performance metrics., • Collaborate with operations and quality teams to identify training needs and performance gaps., • Maintain accurate training records and prepare reports for internal and client stakeholders., • Stay current with BPO trends and best practices to continuously improve training delivery. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Education, Communications, or a related field (preferred)., • 2+ years of experience as a trainer in a BPO or high-volume contact center., • Strong facilitation, communication, and interpersonal skills., • Fluent in English and Spanish., • Experience with Learning Management Systems (LMS) and virtual training tools., • Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers)., • Ability to manage multiple training batches in a fast-paced environment., • Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth. If you excel at building partnerships and delivering results, this role is for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the main point of contact for assigned client accounts., • Ensure service delivery aligns with client expectations, SLAs, and KPIs., • Conduct regular business reviews and performance presentations with clients., • Collaborate with operations, QA, and training teams to resolve issues and implement improvements., • Identify opportunities for account growth and upselling additional services., • Manage client onboarding, transitions, and change requests., • Monitor client satisfaction and proactively address concerns. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Communications, or a related field (preferred)., • 3+ years of experience in client services or account management in a BPO or contact center., • Strong relationship management and communication skills., • Ability to analyze data and present insights to clients., • Experience managing multiple client accounts simultaneously., • Familiarity with CRM tools and reporting platforms.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program, you’ll gain the tools and support you need to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment tes Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process transactions accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Accurately document customer interactions and follow established procedures, • Adhere to scripts, policies, and compliance standards, • Maintain confidentiality and handle sensitive information responsibly, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance and scheduling expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team-oriented with strong interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires, • Deliver high-level administrative and professional support, • Draft and edit correspondence, reports, and other documents; gather and research information as needed, • Align HR strategies with business goals and recommend improvements, • Foster employee engagement through proactive and hands-on approaches, • Stay responsive to evolving business needs and external economic factors, • Champion innovative HR solutions and process enhancements, • Support employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate excellent organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in HR administration, • Some undergraduate education required, • Strong interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Effective conflict resolution and time management skills, • Strong presentation skills, both written and verbal, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Capable of prioritizing tasks and meeting deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) settings, • Background in contact center environments, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification