Head of Clinical Content
2 days ago
New York
Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is seeking a Head of Content to lead the vision, strategy, and execution of our clinical content and curriculum. Reporting to the SVP of Operations, this leader will act as the architect of Charlie Health's programming, ensuring our curriculum is compelling, clinically sound, operationally feasible, and designed to drive measurable impact on client outcomes. This is a highly cross-functional role that requires close partnership with our Chief Clinical Officer, Medical Directors, and collaboration with product and engineering teams. The Head of Clinical Content will not only design innovative programming, but also ensure it is distributed consistently across the organization, externally showcased to stakeholders, and continuously improved through rigorous testing and analytics. They will balance strategic vision with hands-on creation and iteration, shaping a consistent voice for Charlie Health's programming and tailoring it to diverse audiences (clients, families, clinicians, referral partners, and payors). We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Curriculum & Content Development • Own the end-to-end strategy and execution for clinical curriculum, training materials, programming, and related content., • Partner with clinical leaders to ensure all programming is evidence-based, clinically sound, and designed for maximum impact., • Lead curriculum architecture, design, and experimentation, treating curriculum as a "product" with clear ownership, iteration, and measurable outcomes., • Treat curriculum as a dynamic product, drive innovation by introducing new formats and testing creative approaches to make programming more engaging and effective., • Lead continuous improvement cycles by piloting new ideas, gathering data on impact, and scaling successful innovations across the organization., • Drive innovation in programming, piloting and scaling new approaches, and measuring their effect on clinical outcomes., • Develop messaging frameworks and guidelines that ensure a consistent, compelling voice while adapting content for different stakeholders and populations., • Work daily with the Chief Clinical Officer to ensure alignment on clinical integrity., • Collaborate with Operations to validate feasibility, operationalize curriculum, and build enablement processes., • Partner with Product and Engineering to test and integrate new modalities and technology-enabled delivery methods., • Serve as a strategic partner in Group Facilitation pods, bringing together curriculum, clinical, and tech perspectives., • Build and lead a high-performing team of content creators, instructional designers, and curriculum developers., • Partner with design and enablement teams to enhance the quality and accessibility of content., • Foster a culture of innovation, analytical rigor, and collaboration across clinical, operations, and product teams., • Lay the foundation for a centralized content organization that embeds across functions as Charlie Health grows., • Balance strategy-setting with direct contribution, ensuring leadership while remaining willing to roll up sleeves and deliver content.Requirements, • 7+ years of experience in content, curriculum, product marketing, or program design, ideally in education, health, or mission-driven sectors., • Proven ability to design and scale compelling, audience-focused experiences with measurable outcomes., • Strong operational and analytical orientation; comfortable building systems, running tests, and using data to guide strategy., • Experience managing and developing teams in cross-functional environments., • Exceptional communication, writing, and design sensibilities, able to produce content that is compelling, precise, and error-free., • Demonstrated ability to develop voice and tone guidelines, messaging hierarchies, and frameworks that adapt content for different audiences., • Familiarity with mental health, healthcare, or clinical environments is a plus, but not required., • Passion for Charlie Health's mission and commitment to reshaping the future of behavioral health care. The total target base compensation for this role will be between $154,000 and $201,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $193,000 and $252,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.