Summary Description: NextWave Academy is seeking an Academy Administrator to help us forward our mission of providing high-quality safety and occupational training. The ideal candidate is bilingual English-Spanish and has a background in office administration and who excels at customer service. The position requires computer skills (Microsoft Office / Google Workspace), administrative skills, and the ability to multitask. This is an in-office role located in New York City. Responsibilities: The Academy Administrator will: • Assist with processing and maintaining Academy course records and student records, • Answer, route, and assist with incoming phone calls, • Attend to shared office inboxes and respond to emails, • Welcome and help clients who come to the office, • Perform office tasks, including data entry, printing materials, and mailing documents, • Be generally knowledgeable about office processes and policies Ideal Candidate Qualities: • English-Spanish language, • Microsoft Office Suite / Google Work Suite, • Strong written and verbal communication skills, • Attention to detail, • Excellent organizational skills, • Ability to schedule, facilitate, and problem solve, • Strong customer service, • Courteous and confident A Plus: • Experience in the fields of occupational health and safety, construction, or the skilled trades, • Experience working with NYC or other governmental departments, agencies, or services Job Type: Full-time, in office role
At CCA, we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate's salary is determined by the combination of knowledge, skills, competencies, experience and geography. Our goal is to continue to make CCA one of the most desirable nonprofit places at which to work, and in part, recognize the importance of work-life balance. Position Summary: Job Summary: The Receptionist greets all CCA participants, visitors, vendors and staff, handles appointment scheduling, check-ins, payments and helps participants navigate CCA’s office. The receptionist provides general office support to all programs within the 25 Chapel Street office with a variety of clerical activities and related tasks like answering incoming calls, directing calls to appropriate staff, mail distribution, and similar clerical duties as assigned. Direct Supervisor: Manager of Operation and Human Resources Responsibilities: Greet staff, visitors, vendors and participants, checking participants in for appointments per front desk established procedure, and providing all visitors/vendors an attestation form with HIPAA Confidentiality Statement. Assist participants in scheduling and rescheduling appointments and provide reminders of upcoming appointments. Answer telephone calls, routing calls to the appropriate person. Facilitate participant referrals and admissions by collecting information via telephone or in- person. Update participant demographic information in the electronic health record information. Collect and reconcile payments from participants, where applicable following established procedures. Be a point of contact for participant and visitor questions, providing answers directly or directing them to the right resource. Provide Metrocards to eligible participants. Provide coverage for other clerical duties as needed. Participate in staff meetings, supervisory meetings, and training. Identify and report opportunities to improve the quality of care, staff effectiveness, and participant satisfaction. Word process reports, memoranda and correspondence. Purchases Orders for medical and office supplies. Create IDs and replacement IDs Reminding participants when their insurance expires. Conduct timely reviews of staff credentials in Streamline Verify to ensure proper credentialing verification Manage the Public Transport Automated Reimbursement (PTAR) process, submitting required reports and addressing issues. Run Central Registry Report Add and Discharge participants. Medical Dispensing Report from eCR once per week every week. Assist with Insurance Verification Supervise reception area. Maintain a clean, welcoming and comfortable environment. Receiving and sorting daily mail and packages. Uploading photo to EHR Member of CCA Office Safety Committee. Perform data entry or other administrative tasks as assigned. Qualifications: High School Diploma or GED Associate's/Bachelor's degree. (Related experience will be considered in lieu college degree) 3+ years of experience in a front desk / receptionist role required. Experience with Electronic Health Records preferred. Commitment to and experience in working with adults with diverse cultural backgrounds who are involved, or at risk of involvement, with the criminal/juvenile justice system, HIV/ AIDS, or substance abuse. Exemplary customer service skills. Strong organizational and attention to detail skills Computer Skills required Bilingual in English and Spanish preferred. Experience in a receptionist role of a busy healthcare clinic is desired. ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME. 12 paid holidays per year 20 days of earned time off (ETO) for full-time staff, with the ability to use it after 90-days of employment. Time off is earned starting on your first day. 7 days of paid sick time 100% paid family leave 3% retirement contribution regardless of employee contribution, applicable to salary after the 1st 6 months of employment Public Service Loan Forgiveness (PSLF) Program
• Make reaching fitness goals achievable by assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardio-respiratory training, general nutritional guidelines, and nutritional product recommendations., • Meeting/exceeding minimum monthly company expectations including session service targets resulting in Personal Training revenue, supplement/nutritional product sales, and contributing to club success., • Training exclusively for Elite Fitness. As a Personal Trainer , it is a violation of our conflict of interest policy to conduct personal training sessions or perform any person training-related duties independently or at any company outside of Elite Fitness. This includes working as an employee or independent contractor for another health club, personal training studio or private residence, or engaging in any other activities that represent a conflict of interest for Elite Fitness. Reports to Vice President of Operations (VP), General Manager (GM), Fitness Manager(FM), Owner Certifications: (One or more of the following certifications) • American College of Sports Medicine (ACSM), • Certified Personal Trainer, • Health Fitness Specialist American Council on Exercise (ACE), • Personal Trainer Certification The Cooper Institute, • Personal Trainer Certification International Fitness Professionals Association (IFPA), • Personal Fitness Trainer Certification National Academy of Sports Medicine (NASM), • Certified Personal Trainer, • Corrective Exercise Specialist (CES), • Performance Enhancement Specialist (PES) National Exercise and Sports Trainers Association (NESTA), • Personal Fitness Trainer Certification National Federation of Professional Trainers (NFPT), • Personal Trainer Certification National Strength and Conditioning Association (NSCA), • Certified Personal Trainer • Certified Strength and Conditional Specialist (CSCS) Experience: 1-2 years as a Personal Trainer Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees, Preferred: Consultative sales experience Physical Requirements: • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public. • Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds. Essential Duties & Responsibilities: Personal Trainers are responsible for performing the following activities for the club: Service and Train Clients [70% of time] • Create an outstanding initial personal training experience for introductory package clients., • Prepare and deliver comprehensive fitness programs based on clients’ goals that include appropriate exercise selection, nutritional programming and teaching a fitness lifestyle., • Inform clients of the fitness tools available to assist them in achieving their goals., • Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress., • Demonstrate safe and proper exercise technique to clients. Service Members [20% of time], • Instruct members on proper use of club equipment and exercise techniques., • Assist, at the club management’s request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.)., • Understand all aspects and benefits of the Gameplan and deliver a positive fitness experience to members and guests., • Help with racking weights and assisting in maintaining a neat, organized and clean club. Administration/Misc. [10% of time], • Schedule all personal training sessions, other appointments, and administration time using company systems
Healthcare Administrators and Customer Service ( Major Healthcare Government Contract Necesitamos Agentes Que Hablen Espanol!! Healthcare Administrators and Customer Service Representatives Description: Assist clients with enrollment of government healthcare benefits and free services offered customer service, site management, event planning, administration. English and Spanish positions available Positions vary by location and need Training offered to customer service rep onsite Flexible summer hours Requirements: 18 or older Valid ID and SS Pass background check
The Lead Teacher will be responsible for, but not limited to: Teaching and monitoring children’s development Helping to create a fun learning environment that children will positively respond to Partnering with our team to enhance the learning environment at the school Develop and maintain a constructive and ongoing rapport with children and parents/families/caregivers Develop structured and developmentally appropriate lesson plans, catering to the intellectual and emotional needs of all children Collaborate with other teachers to ensure that the school fosters an environment that is inviting and nurturing for every child Deliver reports on potential concerns about students Education Director and/ or administrative team as needed Manage day-to-day classroom activities, including free play, bathroom breaks, meal times, and rest time for students Adhere to all health and safety policies The successful candidate will work closely with the Director’s to ensure that the program provides education, physical health, emotional well-being, and parental involvement to all enrolled students If you are passionate and enthusiastic about working with children and have previous experience in an Early Childhood learning environment, please apply today!
Professional development assistance Flexible schedule Full job description We are seeking a passionate motivated and dedicated Volleyball Coach to join our team at El Camino Athletics. The ideal candidate will have a strong background or desire in sports or coaching and a commitment to fostering a positive and engaging environment for junior athletes. This role involves working closely with students to develop their skills, enhance teamwork, and promote a love for the sport of volleyball. The Volleyball Coach will be responsible for coaching in the charter school athletic association games, leading practices 1x per week, and guiding athletes during competitions. Practice must be scheduled at least once a week and games will be scheduled once to twice a week. Duties Develop and implement effective training programs tailored to the skill levels of athletes. Conduct regular practices focusing on skill development, teamwork, and game strategies. Provide constructive feedback to athletes to help them improve their performance. Organize and supervise competitive events and tournaments. Foster a positive team culture that encourages sportsmanship and respect among players. Collaborate with other coaches and staff to ensure a cohesive athletic program. Monitor athletes' progress and maintain records of their development. Communicate effectively with students, parents, and school administration regarding team activities. Report to the Athletic Director and El Camino Program Leader. Maintain clear and consistent communication with players, parents, and school administration. Ensure adherence to all school policies, athletic department guidelines, league rules, and state athletic association regulations. Open to working late and weekend hours Prioritize the academic progress, physical health, and emotional well-being of all student-athletes. Serve as a positive role model and mentor. Qualifications The ideal candidate should possess the following skills and experience: Previous experience in sports coaching, strong knowledge of the game of volleyball Teaching experience or background in physical education is highly desirable. Familiarity with behavior management techniques to effectively guide student-athletes. Experience working with students in a character development setting Ability to motivated middle school students to compete A strong desire to grow in character and virtue Skills Experience using Google Drive Excellent communication verbal and written Open to feedback Ability to stand for extended periods of time CPR/First Aid certification (or willingness to obtain). Successful completion of background checks and other required clearances. El Camino El Camino, a Catholic faith formation program, helps children, their families, and their teachers to know, love, and serve Christ and His Church; develop the habits, dispositions, and beliefs that are indispensable to human flourishing and happiness; and live as disciples in this world and saints in the next. Our program is grounded in a robust, teacher- and child-friendly catechetical curriculum commissioned by Seton Education Partners, based on Saint John Paul II’s Catechism of the Catholic Church, and aligned to guidelines set forth by the United States Conference of Catholic Bishops. The El Camino Catechesis Curriculum received the imprimatur of Cardinal Dolan of the Archdiocese of New York in 2020 El Camino, including is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination. Job Types: Part-time, Seasonal Pay: $17.00 - $25.00 per hour Expected hours: 6 – 8 per week Benefits: Flexible schedule Professional development assistance Work Location: In person
Job Title: Medical Assistant / Front Desk Location: RH Medical Urgent Care Employment Type: Full-Time / Part-Time Job Summary: We are seeking a reliable, compassionate, and detail-oriented Medical Assistant/Front Desk Representative to join our team at RH Medical Urgent Care. The ideal candidate will provide both clinical and administrative support, ensuring efficient patient flow, quality care, and excellent customer service. This dual role involves assisting providers with patient care as well as managing front desk operations. Key Responsibilities: Clinical Duties: • Prepare exam rooms, equipment, and supplies for patient visits., • Record and update patient medical histories, vital signs, and other pertinent information., • Assist providers with examinations, procedures, and treatments., • Administer medications, injections, and perform basic lab tests (as permitted by law and training)., • Collect and prepare specimens for laboratory analysis., • Greet patients and visitors with professionalism and compassion., • Register patients, verify insurance, and collect co-pays or payments., • Schedule and confirm patient appointments., • Answer and route phone calls in a timely and courteous manner., • Maintain patient records in the EMR system with accuracy and confidentiality., • Support billing and coding processes as needed., • Handle patient inquiries and resolve concerns, escalating when necessary. Qualifications: • High School Diploma or GED required; Medical Assistant certification preferred (CMA, RMA, or equivalent)., • Previous experience in urgent care, medical office, or healthcare setting strongly preferred., • Knowledge of medical terminology, EMR systems, and insurance verification., • Strong organizational, multitasking, and problem-solving skills., • Excellent communication and interpersonal abilities., • Ability to work in a fast-paced, team-oriented environment. Working Conditions: • Fast-paced urgent care environment., • Evening, weekend, or holiday shifts may be required., • Frequent interaction with patients, providers, and clinical staff. Benefits (if applicable): • Competitive pay based on experience., • Health, dental, and vision insurance., • Paid time off and holidays., • Opportunities for professional development and growth.
We are seeking a detail-oriented and compassionate Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for providing exceptional patient service while managing various administrative tasks in a fast-paced medical environment. This role requires proficiency in medical terminology, strong organizational skills, and the ability to handle multiple tasks efficiently. Responsibilities • Greet patients warmly and manage the front desk operations, ensuring a welcoming environment., • Schedule patient appointments using EHR systems., • Perform insurance verification and collect payments as needed, adhering to HIPAA regulations., • Maintain accurate medical records and documentation review, including CPT coding and ICD-10 coding., • Handle multi-line phone systems with professionalism, addressing inquiries and directing calls appropriately., • Assist with medical billing processes and coordinate care plans for patients., • Provide clerical support including filing, typing, and maintaining office organization., • Collaborate with healthcare providers to ensure seamless patient care and efficient office management., • Utilize Microsoft Office and other computer skills for various administrative tasks. Qualifications • Previous experience as a Medical Receptionist or in a similar medical administrative support role is preferred. (Workers Comp and No-Fault), • Familiarity with EMR., • Knowledge of medical terminology, ICD coding (ICD-10), CPT coding, and health information management is essential., • Bilingual candidates are encouraged to apply to enhance patient communication., • Strong customer service skills with an emphasis on patient service and office experience., • Excellent phone etiquette and typing skills are required for effective communication., • Ability to work collaboratively within a team while managing individual responsibilities effectively. Join our dedicated team in providing outstanding healthcare services while ensuring a positive experience for our patients. We look forward to welcoming you aboard!
Job Title: Intake Officer Company: Terrace Homecare Location: [Insert Location] Employment Type: [Full-time/Part-time] Position Overview: The Intake Officer is responsible for managing the initial patient admission process, ensuring accurate collection of client information, verifying eligibility, and coordinating with healthcare teams to initiate services. This role is vital in providing a smooth and efficient transition for patients into Terrace Homecare’s care services while maintaining compliance with all regulatory and company requirements. Key Responsibilities: Receive and process all new patient referrals from hospitals, physicians, insurance companies, and other referral sources. Collect and verify patient demographic, medical, and insurance information. Confirm patient eligibility and benefits with insurance providers. Coordinate with clinical staff to schedule assessments and initiate care plans. Maintain accurate and organized intake records in the electronic health record (EHR) system. Communicate effectively with patients, families, and referral sources to ensure a positive intake experience. Ensure compliance with HIPAA, DOH regulations, and internal policies during the intake process. Provide regular updates to management regarding intake volumes, referral sources, and process improvements. Collaborate with billing and authorization departments to ensure smooth processing of claims. Qualifications: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Prior experience in healthcare intake, admissions, or a related administrative role preferred. Knowledge of home healthcare services and insurance verification processes is an advantage. Strong communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Proficiency in Microsoft Office and familiarity with EHR systems. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Make a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a Future at Bridgeway! Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Scheduling and Insurance Verification Specialist, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. We currently have four positions open in our Hoboken and Elizabeth offices. Department: Outpatient Services Salary: $48,000- $52,000 Location: Hoboken, NJ Work hours: Tuesday through Saturday: Tues - Saturday 12pm - 8pm (Full time- 40 hours weekly) POSITION OVERVIEW: Facilitates communication among the team members and people served. Serves as the initial point of contact for persons served calling or visiting the office. Successfully completes the insurance verification and accompanying documentation in the electronic health record. Make certain the initial and ongoing scheduling of all appointments takes place. As a member of the team, performs program administrative duties. Exemplifies excellent customer service throughout all functions of the position. REQUIRED QUALIFICATIONS: High School Graduate or equivalent is required. Associates Degree or Graduate of Administrative Assistant/Business School Program is preferred. Bilingual Spanish preferred Excellent interpersonal and customer service skills in working with persons with disabilities and other service provider personnel. Billing and Data collection experience required. Outpatient Insurance and Verification Specialist additional job duties: Bilingual – Spanish/English: Ability to communicate fluently with Spanish-speaking patients, families, and staff. Flexible & Adaptable: Comfortable working in dynamic environments and shifting between multiple outpatient departments as needed. Insurance & Verification Expertise: Solid experience with insurance eligibility checks, authorization procedures, and understanding of various payer systems. Outpatient Department Support: Proven ability to assist with day-to-day operations in outpatient settings, including support at both Union and Sussex locations. Tech-Savvy: Quick to learn and navigate various healthcare software systems, and electronic healthcare records (EHRs). Reporting & Data Handling: Capable of running and interpreting reports to support departmental operations and decision-making. Strong Organizational Skills: Able to manage multiple responsibilities, prioritize effectively, and maintain accurate documentation. Team-Oriented: Works collaboratively with clinical and administrative staff to ensure efficient and patient-centered care. EXCELLENT BENEFITS: Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP Eligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program 10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time Bridgeway Behavioral Health Services is committed to inclusive hiring and dedicated to diversity in our work and workplace culture. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender identity or expression, marital status, military or veteran status, disability, age, religion, or any other classification protected by law; and we strongly encourage candidates of all identities, experiences, orientations, and communities to apply.
We are seeking a dedicated and skilled Medical Assistant to join our healthcare team. The ideal candidate will play a vital role in providing high-quality patient care and administrative support in various medical settings, including outpatient clinics, urgent care facilities, and hospitals. This position requires a strong understanding of medical terminology, anatomy, and physiology, as well as experience in patient service and care. Duties Assist healthcare provider with patient examinations and procedures Perform intake assessments, including taking vital signs and documenting patient history Administer medications as directed by physicians and ensure proper documentation Manage electronic health records (EHR) systems to maintain accurate patient information Provide administrative support including scheduling appointments and managing patient flow Maintain cleanliness and organization of the clinical environment 1 vacant position
Key Responsibilities: • Perform clerical, bookkeeping, and data entry tasks to maintain accurate records and ensure compliance with contractual requirements., • Manage accounting records for receipts and disbursements, ensuring accuracy and timeliness., • Answer phone calls and direct inquiries to appropriate departments, providing excellent customer service., • Handle correspondence via fax, email, and mail to support communication and operational needs. Required Skills and Qualifications: • Proven experience in administrative or clerical roles.., • Strong attention to detail with excellent organizational skills., • Proficient in data entry., • Effective communication skills, both verbal and written., • Ability to multitask and adapt to changing priorities in a fast-paced environment. Job Type: Part-time Pay: $16.00 - $18.00 per hour Schedule: 4 hour shift 8 hour shift Work Location: In person
We are seeking a dedicated and skilled Medical Assistant to join our healthcare team. The ideal candidate will play a crucial role in supporting our medical staff and ensuring high-quality patient care. This position requires a blend of clinical and administrative skills, with a focus on delivering exceptional patient service in a fast-paced environment. Duties Assist healthcare providers with patient examinations and procedures, ensuring comfort and safety. Perform intake procedures, including taking vital signs and documenting medical histories. Administer medications as directed and assist with basic life support when necessary. Manage electronic health records (EHR) systems to maintain accurate patient information. Support medical administrative tasks such as scheduling appointments, managing patient flow, and handling medical terminology. Conduct X-ray procedures as needed and assist in outpatient and inpatient settings. Collaborate with interdisciplinary teams in various specialties, including dermatology, urgent care, internal medicine, geriatrics, emergency medicine, and hospital medicine. Ensure compliance with ICD coding standards for accurate billing and insurance processing. Provide compassionate patient care while maintaining confidentiality and adhering to healthcare regulations. Requirements Proven experience as a Medical Assistant or in a similar role within a clinical setting. Knowledge of anatomy, physiology, medical terminology, and basic life support techniques. Familiarity with EHR systems and ability to perform administrative tasks efficiently. Experience in various medical environments such as clinics, hospitals (Level I & II trauma centers), PICU, OR, or medical-surgical units is preferred. Strong communication skills with the ability to provide excellent patient service. Ability to work collaboratively within a team while managing multiple priorities effectively. Bilingual English/Spanish Job Type: Part-time Pay: $20.00 - $26.00 per hour Expected hours: 12 per week Medical Specialty: Ophthalmology Work Location: In person
The Lead Teacher at Brooklyn Free Space (BFS) is responsible for the general supervision and management of a classroom. She or he must be professionally prepared as a teacher of young children, especially in the field of early childhood development. This person must be a sensitive and mature individual who is able to relate well to all members of the school community and to effectively lead a teaching team. She or he must maintain a professional attitude, have a warm and friendly personality, and treat all children with dignity and respect. She or he must be able to meet the requirements of all licensing agencies. Responsibilities include, but are not limited to, the following: Teaching Plan, supervise, and implement classroom programs in accordance with the policies of the school and requirements of licensing agencies. Gear program to needs of individual children, as well as the whole group, with concern for their interests, abilities, talents and individual style, and pace of learning. Engage in ongoing evaluation and assessment procedures needed to assess children’s developmental levels and support curriculum planning. Implement methods for effectively integrating the support, skills, and talents of the teaching team members in all areas of the classroom environment. Administration Assume an equal share of staff joint housekeeping responsibilities. Maintain ordered arrangement, appearance, decor, and learning environment of the classroom, with a clear focus on documentation of the children’s work. Facilitate effective and constructive daily communication with families. Participate in recommended training programs, conferences, courses, and other aspects of professional growth. Facilitate effective and constructive weekly team meetings Read BFS email communications on a daily basis when school is open, excluding sick days or other scheduled days off, and respond to queries in a timely manner. Qualifications BA or MS in Early Childhood Education - Birth to Gr 2 (or related field with at least 12 Early Childhood Education credits) and 2 years of lead teacher experience and/or Initial or Professional NYS Teaching certification in Early Childhood Education (Birth to Gr 2) Benefits: 401(k) Dental insurance Health insurance Paid time off Schedule: Monday to Friday Work Location: In person
Are you a customer-service pro fluent in English, Mandarin and Cantonese. We're seeking for an Office Administrator/Customer Service Representative to join our dynamic team at Melody Benefits. This role involves helping clients resolve issues efficiently, with a customer-first approach, and contributing to a collaborative and supportive work environment. If you’re a problem-solver with great communication skills and enjoy a fast-paced office environment, this could be the perfect opportunity for you. Why Join Us? Competitive Pay: Earn between $52,000-$56,000 annually Benefits: 401(k), Health Insurance, Paid Time Off Stability: Full-time position with regular hours Work Location: In person, collaborative work environment Growth Opportunities: Develop your skills in a dynamic, supportive setting Key Responsibilities: Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Identify customer concerns and provide accurate, complete information using our resources. Handle customer complaints professionally, offering timely solutions and follow-ups. Keep accurate records of customer interactions and processes. Follow established communication guidelines and procedures. Go the extra mile to ensure customer satisfaction and engagement. Skills You’ll Need: Proven experience in customer support or client service roles. Strong phone communication skills, active listening, and adaptability to various customer personalities. Customer-centric attitude with excellent multitasking and time-management abilities. A positive attitude, willingness to learn, and a desire to grow within the role. Requirements: High school diploma required; some college education preferred. Bilingual: Fluent in English, Cantonese and Mandarin Strong verbal and written communication skills. Apply now and help us make a difference in our customers' experiences! Job Type: Full-time Pay: $52,000-$56,000 per year Benefits: 401(k) Health insurance Paid time off Shift: 8 hour shift Education: High school or equivalent (Preferred) Language: Mandarin (Required) Cantonese (Required) Work Location: In person