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  • Director of ACE Technology & Apprenticeship Programs
    Director of ACE Technology & Apprenticeship Programs
    hace 2 días
    Jornada completa
    Manhattan, New York

    POSITION DETAILS: The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students' intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member's ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC's motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond. Reporting to the Assistant Vice President of Workforce Development and Continuing Education, the Director of ACE Technology & Apprenticeship Programs is responsible for the development, facilitation, assessment, monitoring, evaluation, growth, and management of grant funded and tuition-based technology programs in workforce development, as well as the management and expansion of Registered Apprenticeships. They ensure that the division meets its technology training program performance goals and financial growth targets, oversee administrative services, supervise staff, hire instructors, and evaluate the curriculum of individual programs. Additionally, the Director of ACE Technology & Apprenticeship Programs will drive programmatic improvement of current certificate programs, as well as innovation of new certificate programs using stakeholder feedback from relevant industry partners and job sector recommendations. As the Principal Investigator (PI) of multiple grants, the Director of ACE Technology Programs is responsible for all compliance and accurate reporting to grant stakeholders including the College, CUNY, and Research Foundation of CUNY. Finally, the Director of ACE Technology Programs will lead the department’s Technology Advisory Board and engage industry to form new employer partnerships to advance apprenticeship and internship opportunities for students with a focus on job placement upon completion. This will require a thorough understanding of the Department of Labor, trade associations, and union procedures and protocols. This position is grant-funded and annual appointment is contingent upon continued funding. The Director of ACE Technology & Apprenticeship Programs also performs other related duties as delegated by the AVP. In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following: • Lead BMCC’s ACE Technology and Apprenticeship department ensuring all courses and programs meet performance milestones and current labor market standards., • Engage with technology business leaders to ensure courses and training programs are aligned with current and future labor market needs including certifications and establish meaningful partnerships that provide ongoing apprenticeships and work experiences for students., • Serve as liaison from BMCC between the Adult Continuing Education (ACE) department, NYS Department of Labor, Bureau of Apprenticeship and Training, unions, and trade associations regarding apprenticeship matters., • Drive programmatic improvement using employer feedback, student feedback, programmatic learnings, and grow the program team’s industry expertise and content-specific knowledge., • Collaborate with college departments to generate articulation agreements, credit for prior learning, and co-listing courses., • Create new technology training programs that result in industry-recognized credentials., • Proven success in managing and scaling grant-funded workforce development or education programs, including meeting key performance indicators and achieving financial targets., • Knowledge of and direct experience with NYS Registered Apprenticeship programs., • Demonstrated deep knowledge of current technology landscape, including essential certifications (e.g., AWS Certified Solutions Architect, CISSP, PMP, or equivalent high-level technical credentials) and demonstrable proficiency in relevant programming languages and platforms (e.g., Python, Java, cloud environments like Azure/GCP, or modern DevOps toolchains).", • Must have established employer relationships in the tech field in NYC, • Experience with managing budgets and grants., • A bachelor’s degree in a technology related field., • A master’s degree in management or STEM field., • 5 years of direct experience teaching technology or apprenticeship programs., • Proven ability to increase enrollments in tuition-based certificate programs., • Proven ability to receive awarded grants for continuing education or workforce programs., • Provides leadership for the development and implementation of new programs of study and ensures the coordination and implementation of program components., • Plans, markets and implements College programs in Continuing Education, developing overall programs and overseeing development of content, budgets, and marketing strategies., • Develops funding proposals; solicits grant information and provides leadership and guidance in partnering with community and governmental agencies., • Provide fiscal oversight and evaluation; develops strategic and operating plans; reports progress and results to management., • Oversees a comprehensive marketing and public information program., • Manages staff of the Continuing Education office., • Represents Continuing Education within the College community and externally. CLOSING DATE January 5, 2026 JOB SEARCH CATEGORY CUNY Job Posting: Managerial/Professional EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 31362 Location Borough of Manhattan CC

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  • Insurance Agent
    Insurance Agent
    hace 3 días
    Jornada completa
    Long Island City, Queens

    Join our dynamic team as an Insurance Agent and become a vital part of helping individuals and families protect what matters most! In this energetic role, you will leverage your sales expertise and communication skills to connect clients with tailored insurance solutions. Your enthusiasm for customer service, combined with your ability to negotiate and analyze client needs, will drive success in a fast-paced environment. This paid position offers an exciting opportunity to grow your career in insurance sales while making a positive impact on our community. Duties Manage sales administration tasks, including processing applications, updating client records, and maintaining accurate documentation Engage with potential clients through outside sales efforts. Conduct thorough analysis of client needs to recommend appropriate insurance products such as health, life, auto, or property insurance Negotiate policy terms and premiums to secure mutually beneficial agreements that meet client expectations and company standards Provide exceptional customer service by addressing inquiries, explaining policy details clearly, and guiding clients through the sales process Collaborate with marketing teams to develop strategies that increase brand awareness and attract new customers Assist clients with benefits administration when applicable, ensuring they understand their coverage options and claims procedures Requirements Proven experience in outside sales or retail sales environments with a strong track record of meeting or exceeding targets Excellent communication skills in multiple languages preferred; bilingual abilities are highly valued for serving diverse communities Strong negotiation skills coupled with the ability to analyze client needs effectively Familiarity with sales administration processes and CRM (Customer Relationship Management) systems Knowledge of insurance products and sales techniques; experience in insurance sales is a plus Ability to perform analysis skills to assess risk factors and tailor solutions accordingly Exceptional customer service skills with a professional demeanor and active listening capabilities Understanding of marketing principles and strategies to attract new clients Experience with benefits administration or HIPAA regulations is advantageous for handling sensitive information responsibly Ability to engage in telemarketing efforts confidently while maintaining compliance with relevant regulations Embark on a rewarding career as an Insurance Agent where your proactive approach, multilingual communication skills, and passion for helping others will shine. Join us today to make a difference while advancing your professional journey! Job Type: Full-time Pay: $35,000.00 - $40,000.00 per year Language: Spanish (Preferred) License/Certification: Property & Casualty License (Preferred) Work Location: In person

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  • Intake Specialist
    Intake Specialist
    hace 7 días
    $24–$26 por hora
    Jornada completa
    Bedford-Stuyvesant, Brooklyn

    Job description: The Intake Specialist/ Parent Educator serves as the first point of contact for clients, patients, or customers seeking services. This role is responsible for gathering initial information, verifying eligibility, completing documentation, and ensuring a smooth transition into the appropriate mental health services or programs. The ideal candidate is organized, empathetic, and detail-oriented, with strong communication and data entry skills. Mental Health Navigator Responsibilities: ▪ Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services. ▪ Manage high call volumes and provide clear, compassionate communication. ▪ Educate families on available mental health programs and services, providing clear information about treatment options, eligibility criteria, and program processes to ensure informed decision-making and improved access to appropriate care. ▪ Stay informed about each mental health program we provide, including services like one-on-one services and skill-building services, to guide families in accessing the appropriate support for their child’s needs. ▪ Enroll patients in our programs, ensuring a smooth and efficient onboarding process. ▪ Communicate effectively with both external clients (Patients, families) and internal departments (HR, coordination teams). ▪ Maintain accurate records of all intake-related activities. ▪ Taking initiative on tasks with a determination to follow up and achieve sales goals. ▪ Ability to take initiative and demonstrate responsibility in managing tasks. ▪ Navigate time-sensitive situations and multiple priorities under pressure. Ideal Qualifications: ● Strong communication skills, both verbal and written. ● Ability to multitask and stay organized in a fast-paced environment. ● Detail-oriented with a focus on accuracy in handling paperwork. ● Prior experience in customer service or administrative roles is a must. ● Empathetic and professional when interacting with families.

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  • Financial Aid Advisor "Bilingual Spanish is required"
    Financial Aid Advisor "Bilingual Spanish is required"
    hace 22 días
    $50000–$60000 anual
    Jornada completa
    Manhattan, New York

    Financial Aid Advisor "Bilingual Spanish is required" Role Description This is a full-time, on-site role for a Financial Aid Advisor located in Times Square, NY. The Financial Aid Advisor will assist prospective and current students in navigating financial aid processes, including completion of financial aid applications, understanding Title IV regulations, and determining eligibility. The role involves providing customer service support, managing enrollment-related financial matters, and ensuring compliance with institutional, state, and federal financial aid policies. Additional tasks include maintaining accurate records of financial aid awards and working collaboratively with students, families, and other departments to support educational goals. Monday through Friday 1 Saturday a month 3 days from 9 AM to 5 PM 2 days from 11 AM to 7 PM Qualifications • Finance and Student Financial Aid skills, with an understanding of financial aid processes and calculations, • Customer Service and Enrollment Management skills to assist and support students and families effectively, • Knowledge of Title IV regulations and compliance requirements, • Excellent written and verbal communication skills, • Strong organizational and time management abilities, • Proficiency in using financial aid management systems, spreadsheets, and other relevant software, • Relevant experience in financial aid advising or a related field is preferred, • Bachelor's degree in Finance, Business Administration, Higher Education, or a related field is beneficial, • Ability to meet deadlines and goals, • Ability to multi-task and work in a fast-paced environment, • Strong organizational and time management skills, • Team-player, attentive to detail, responsible, • Willingness to learn school procedures and protocols

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  • Counselor
    Counselor
    hace 22 días
    Jornada parcial
    Manhattan, New York

    Carnegie Hill New York (CHI) – New York, NY Part-Time & Full-Time | In-Person | Flexible Schedule | Trauma-Informed Care 🏥 About Us Carnegie Hill New York (CHI) is a respected outpatient treatment provider located in Manhattan. We deliver trauma-informed, harm reduction-based care to individuals with substance use disorders. Our services include: • OTP (Opioid Treatment Program), • CDOP (Chemical Dependency Outpatient Program) We support patients recovering from opioids, alcohol, cannabis, stimulants, and other substances. At CHI, we foster dignity, compassion, and evidence-based care. We are currently hiring dedicated part-time and full-time counselors to join our collaborative, mission-driven team. 📝 Job Responsibilities • Provide in-person individual and group counseling to clients, • Facilitate therapy groups focused on relapse prevention, trauma support, coping skills, and wellness, • Complete biopsychosocial assessments and develop person-centered treatment plans, • Support both harm reduction and abstinence-based recovery goals, • Maintain documentation in the electronic health record (EHR) according to OASAS standards, • Collaborate closely with prescribers, nurses, peer specialists, and administrators, • Participate in supervision, team meetings, and ongoing professional development ✅ Qualifications • Required: Active NYS credential – CASAC-P, CASAC-T, CASAC, LMSW, LMHC, or LCSW, • Bachelor’s degree holders from accredited colleges are encouraged to apply, • CHI will assist eligible applicants in acquiring CASAC-P certification prior to or during onboarding process, • Experience or interest in treating both opioid and non-opioid substance use disorders (alcohol, cannabis, etc.), • Familiarity with harm reduction and trauma-informed care principles, • Strong interpersonal, documentation, and organizational skills, • Bilingual (Spanish/English) is a plus, • 1–2 years of relevant experience is a plus but not required; we strongly encourage all applicants to apply regardless of experience ⏰ Schedule • Part-time and full-time roles available, • Opioid Treatment Program (OTP) Clinic hours: Monday–Friday, 6:30 AM – 2:30 PM; Saturday 9 AM – 11 AM, • Chemical Dependency (CDOP) Clinic hours: Monday–Friday, 9:00 AM – 5:00 PM; Saturday – by appointment, • Flexible scheduling—morning shifts especially welcome, • All work starts in-person, face-to-face counseling, with potential for hybrid work later 📍 Location: 116 East 92nd Street, Manhattan, NY (Upper East Side) • Easily accessible via subway and public transit (near 4,5,6, and Q trains) 💲 Compensation • Competitive fee-for-service rates (based on license and experience), • Compensation details discussed during interview or by phone with CEO, • Clinical supervision and CEU support provided, • Inclusive, trauma-informed team environment, • Career development and potential transition to full-time employment 🤝 Join Our Team Carnegie Hill New York is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from individuals of all backgrounds and lived experiences.

    Sin experiencia
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  • PT Flatiron Remedy Concierge
    PT Flatiron Remedy Concierge
    hace 23 días
    Jornada completa
    Manhattan, New York

    The Flatiron Remedy Concierge provides exceptional guest service and supports clients throughout their wellness experience. This role focuses on delivering a warm, professional, and hospitality-driven environment while assisting with service coordination, product knowledge, and overall guest satisfaction. Candidates must have prior experience in health & wellness and hospitality, and meet the minimum age requirement. Key Responsibilities: Greet guests warmly, check them in, and provide an overview of available wellness services. Assist clients in understanding treatments, remedies, and wellness products offered at the facility. Maintain a clean, calm, and inviting reception and service area. Manage scheduling, appointment bookings, and service coordination using the facility’s systems. Provide personalized recommendations based on client needs and wellness goals. Ensure excellent customer service from arrival to departure, addressing questions or concerns professionally. Support staff and practitioners by preparing rooms, organizing supplies, and maintaining cleanliness. Promote membership options, packages, and retail products. Handle payments, receipts, and basic administrative tasks. Uphold high standards of confidentiality, professionalism, and guest care. Qualifications: Minimum age: 25 years old. Experience in health and wellness, spa, fitness, or hospitality environments required. Strong customer service and communication skills. Professional, warm, and client-focused demeanor. Ability to multitask in a calm and organized manner. Comfortable working in a wellness-focused environment. Basic computer or POS experience preferred. Ability to work part-time, including weekends or evenings if required.

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  • OFFICE ASSISTANT SPANISH SPEAKING
    OFFICE ASSISTANT SPANISH SPEAKING
    hace 25 días
    Jornada completa
    Maspeth, Queens

    About Global Fire Safety GLOBAL FIRE SAFETY provides professional fire protection services including inspections, equipment maintenance, safety compliance, and emergency preparedness. We are seeking a reliable and detail-oriented Bilingual Office Assistant to support daily office operations and communicate effectively with both English-speaking and Spanish-speaking clients and technicians. Job Responsibilities • Provide administrative and clerical support to the office team., • Answer and route phone calls; assist Spanish- and English-speaking clients with questions or service needs., • Translate documents, emails, and messages when needed., • Schedule service appointments, inspections, and technician dispatch., • Prepare and process invoices, quotes, work orders, and service documentation., • Maintain organized records, files, and digital databases., • Assist with tracking inventory of fire safety equipment and office supplies., • Coordinate with technicians and ensure accurate documentation after completed jobs., • Support preparation of compliance paperwork, reports, and customer follow-ups., • Handle incoming and outgoing mail, deliveries, and basic office tasks., • Perform other administrative duties as assigned by management. Qualifications • High School Diploma or equivalent (Associate’s degree is a plus)., • Bilingual Spanish & English (verbal and written) required., • Previous experience in office administration or customer service preferred., • Strong communication and translation skills., • Ability to stay organized, multitask, and work independently., • Proficiency with computers (MS Office, email, spreadsheets)., • Experience with scheduling software, CRM systems, or service management platforms is a plus., • Professional, dependable, and detail-oriented. Work Schedule • Monday to Friday (adjust as needed), • Occasional overtime based on workload Compensation & Benefits • Competitive hourly rate or salary (based on experience), • Possible benefits: health insurance, PTO, bonuses (customizable), • Training and advancement opportunities Why Join Global Fire Safety • Stable and growing company in the essential fire protection industry, • Supportive team culture and training provided, • Opportunities for professional growth, • Meaningful work that directly contributes to safety and compliance

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  • Cold Calling and Phone Receptionist
    Cold Calling and Phone Receptionist
    hace 1 mes
    $18 por hora
    Jornada completa
    Bushwick, Brooklyn

    At Driving Force, we’re more than just an organization—we’re a movement dedicated to empowering communities, creating opportunities, and transforming lives. Our office staff plays a vital role in ensuring the efficiency and success of our mission. Position Overview: We’re looking for dedicated, organized, and mission-driven individuals to join our office team. As part of the Driving Force family, you’ll be responsible for making cold calls, supporting daily operations, coordinating logistics, and ensuring a smooth workflow that helps drive our impact forward. Key Responsibilities: ✅ Administrative Support – Makin cold-calls, answering calls, schedule appointments, and troubleshoot customers problems over the phone. ✅ Customer & Partner Communication – Respond to inquiries via phone, email, and eventually at company charitable events. ✅ Data Entry & Record-Keeping – Maintain accurate records of daily pick-ups scheduled. ✅ Showing up on time, use your time productively, be an asset to company culture and show leadership. ✅ Team Collaboration – Work closely with staff, volunteers, and leadership to ensure smooth operations. What We’re Looking For: Outstanding Customer Service – We are in the business of serving and customer service is the top requirement. We have scripts and guidelines which you will be using to help you navigate conversations in different scenarios. Excellent Communication – Comfortable speaking with donors, volunteers, and staff. Strong Organizational Skills – Ability to handle multiple tasks efficiently. Problem-Solving Mindset – Able to take initiative and find solutions when challenges arise. Passion for Service – A strong desire to help others and contribute to our mission. Qualifications: Previous office or administrative experience preferred (but not required). Compensation & Growth Opportunities: $18 to start. Opportunity for leadership growth within Driving Force. Be part of a mission-driven team making real impact in NYC. Job Type: Full-time Benefits: 401(k) Health insurance Paid time off Work Location: In person

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  • Center Manager
    Center Manager
    hace 1 mes
    $28–$34 por hora
    Jornada completa
    Sunset Park, Brooklyn

    CENTER MANAGER AT HAPIK INDUSTRY CITY (Brooklyn, NY) HAPIK is a new and fast-growing brand of fun climbing gyms, and a new concept in the world of family entertainment centers (FEC). With an international presence (UK, France, Germany, Spain, USA), we strive to offer our guests a SAFE, FUN and UNIQUE climbing experience. When coming to one of our HAPIK centers, our customers have access to a wide range of fun climbing walls and vertical challenges fully secured through auto belays as well as high ropes courses. With HAPIK, indoor rock climbing is made fun and accessible. Our purpose is to promote education, self-confidence and well-being through active play. At HAPIK, we like to say “THE HIGHER THE SUMMIT, THE BIGGER THE SMILE”. With already 3 locations in the US (Los Angeles, Dallas and Yonkers) we are opening our first location in Brooklyn in the amazing creative hub of Industry city and we are seeking a Center Manager who will bring this new center to the top. It is a great time to join the HAPIK adventure! PRINCIPAL DUTIES & RESPONSABILITIES The Center Manager is the Center Leader. They are accountable for everything that happens in the center and strive to bring the Center to the summit. This role is not confined to an office or laptop; the Center Manager spends over 75% of their time on the floor, actively engaging with staff and customers. They oversee all aspects of their center’s operations, leading by example, ensuring safety protocols, exceptional customer service, efficient facility operations, and business growth. The manager’s main responsibilities are: Customer Service: Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times. Address customer inquiries, concerns, and feedback promptly and professionally. Resolve any issues or conflicts that arise among customers or staff members. Safety: Ensure safety by enforcing all company and regulatory standards, Conduct regular safety inspections of climbing equipment, walls, harnesses, rope courses and other facilities. Staff Management: Hire, train, manage and motivate the staff in order to create a strong team environment and a result-driven culture, Create staff schedules, Be a hands-on leader and role model able to support the team by executing any position as needed. Facility Operations: Deliver efficient day-to-day operations for the center, including center opening/closure procedures, equipment maintenance, facility cleanliness, inventory management and cash and sales control. Business Development: Help the business thriveand ensure outstanding customer satisfaction to meet the company’s goals. Develop and manage budgets and implement some business strategies to drive revenue growth (pricing, promotions, marketing initiatives, …) Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation. Stay informed about industry trends and competitor activities and adapt strategies accordingly. EDUCATION & QUALIFICATIONS Bachelor’s degree in business administration, sports management, hospitality or a related field or equivalent experience preferred. Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment or related industry. Knowledge of rock climbing is a plus. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and problem-solving abilities. Knowledge of safety regulations and best practices related to climbing or adventure sports. Familiarity with financial management principles and budgeting. CPR and first aid certification (preferred). SKILLS & VALUES Be enthusiastic: display a high level of positive energy and a wide smile. Be bold: take the initiative and achieve results. Show team spirit: be proud of your team and show commitment to doing well. Please note that applications submitted without a cover letter will not be considered. JOB DETAILS • Full time non-exempt., • Pay: 28-34$/hour considering experience + Bonus (up to 2500$ per quarter), • PTO: 15 (120 hours) vacation days 5 (40 hours) sick days 5 floating holidays • Health insurance, • Dental & Vision Insurance, • Availability on weekends, holidays and school holidays required, • Flexible scheduling: options for flexible work hours, especially during non-peak seasons, • Perk: employee discounts on climbing sessions and merchandise Job Type: Full-time Pay: $28.00 - $34.00 per hour Expected hours: 30 – 40 per week Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Evening shift Application Question(s): Only application with a cover letter will be considered. Please submit a cover letter in the supporting document section in the review application page. Experience: Customer service: 3 years (Required) Supervising: 3 years (Required) Language: English (Required) Ability to Commute: Brooklyn, NY 11223 (Required) Ability to Relocate: Brooklyn, NY 11223: Relocate before starting work (Required) Work Location: In person

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  • Technical Support Engineer
    Technical Support Engineer
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

    ¡Incorporación inmediata!
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  • Center Manager/Manageress
    Center Manager/Manageress
    hace 1 mes
    Jornada completa
    Sunset Park, Brooklyn

    HAPIK is a new and fast-growing brand of fun climbing gyms, and a new concept in the world of family entertainment centers (FEC). With an international presence (UK, France, Germany, Spain, USA), we strive to offer our guests a SAFE, FUN and UNIQUE climbing experience. When coming to one of our HAPIK centers, our customers have access to a wide range of fun climbing walls and vertical challenges fully secured through auto belays as well as high ropes courses. With HAPIK, indoor rock climbing is made fun and accessible. Our purpose is to promote education, self-confidence and well-being through active play. At HAPIK, we like to say “THE HIGHER THE SUMMIT, THE BIGGER THE SMILE”. With already 3 locations in the US (Los Angeles, Dallas and Yonkers) we are opening our first location in Brooklyn in the amazing creative hub of Industry city and we are seeking a Center Manager who will bring this new center to the top. It is a great time to join the HAPIK adventure! PRINCIPAL DUTIES & RESPONSABILITIES The Center Manager is the Center Leader. They are accountable for everything that happens in the center and strive to bring the Center to the summit. This role is not confined to an office or laptop; the Center Manager spends over 75% of their time on the floor, actively engaging with staff and customers. They oversee all aspects of their center’s operations, leading by example, ensuring safety protocols, exceptional customer service, efficient facility operations, and business growth. The manager’s main responsibilities are: Customer Service: Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times. Address customer inquiries, concerns, and feedback promptly and professionally. Resolve any issues or conflicts that arise among customers or staff members. Safety: Ensure safety by enforcing all company and regulatory standards, Conduct regular safety inspections of climbing equipment, walls, harnesses, rope courses and other facilities. Staff Management: Hire, train, manage and motivate the staff in order to create a strong team environment and a result-driven culture, Create staff schedules, Be a hands-on leader and role model able to support the team by executing any position as needed. Facility Operations: Deliver efficient day-to-day operations for the center, including center opening/closure procedures, equipment maintenance, facility cleanliness, inventory management and cash and sales control. Business Development: Help the business thriveand ensure outstanding customer satisfaction to meet the company’s goals. Develop and manage budgets and implement some business strategies to drive revenue growth (pricing, promotions, marketing initiatives, …) Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation. Stay informed about industry trends and competitor activities and adapt strategies accordingly. EDUCATION & QUALIFICATIONS Bachelor’s degree in business administration, sports management, hospitality or a related field or equivalent experience preferred. Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment or related industry. Knowledge of rock climbing is a plus. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and problem-solving abilities. Knowledge of safety regulations and best practices related to climbing or adventure sports. Familiarity with financial management principles and budgeting. CPR and first aid certification (preferred). SKILLS & VALUES Be enthusiastic: display a high level of positive energy and a wide smile. Be bold: take the initiative and achieve results. Show team spirit: be proud of your team and show commitment to doing well. Please note that applications submitted without a cover letter will not be considered. JOB DETAILS • Full time non-exempt., • Pay: 28-34$/hour considering experience + Bonus (up to 2500$ per quarter), • PTO: 15 (120 hours) vacation days 5 (40 hours) sick days 5 floating holidays • Health insurance, • Dental & Vision Insurance, • Availability on weekends, holidays and school holidays required, • Flexible scheduling: options for flexible work hours, especially during non-peak seasons, • Perk: employee discounts on climbing sessions and merchandise Job Type: Full-time Pay: $28.00 - $34.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Only application with a cover letter will be considered. Please submit a cover letter in the supporting document section in the review application page. Experience: Customer service: 3 years (Required) Supervising: 3 years (Required) Language: English (Required) Ability to Commute: Brooklyn, NY 11223 (Required) Ability to Relocate: Brooklyn, NY 11223: Relocate before starting work (Required) Work Location: In person

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  • Office Manager
    Office Manager
    hace 2 meses
    $18–$22 por hora
    Jornada completa
    Manhattan, New York

    Administrative Assistant/Office manager – Carnegie Hill New York (CHNY) New York, NY Full-Time | In-Person | Monday–Friday | Trauma-Informed, Harm Reduction-Based Care 🏥 About Us Carnegie Hill New York (CHNY) is a respected outpatient treatment provider located on Manhattan’s Upper East Side. We deliver trauma-informed, harm reduction-based care for individuals living with substance use disorders through our: OTP (Opioid Treatment Program) CDOP (Chemical Dependency Outpatient Program) We support recovery from opioids, alcohol, cannabis, stimulants, and other substances. CHNY emphasizes dignity, compassion, and evidence-based care. We are currently seeking a full-time Office Manager to oversee clinic operations and lead administrative support for either the OTP or CDOP program. 📝 Job Responsibilities Oversee front office and administrative operations for either OTP or CDOP Provide reception and clerical needs, ensuring efficient scheduling and patient flow Manage patient check-in, intake, billing coordination, and insurance verification Ensure accuracy of EHR entries and documentation in accordance with CHI policy Maintain supply ordering and inventory control Serve as a key liaison between administrative, clinical, and executive teams Ensure a calm, organized, and welcoming environment for patients and staff Attend required program education/training topics Demeanor supports the principles of trauma-informed and harm reduction-based care ✅ Qualifications Bilingual (English/Spanish) – Preferred Familiarity with electronic medical records preferred. Method One / Computalogic is our EMR. (training materials will be provided) Experience in administrative coordination or office management (healthcare setting preferred) Excellent organizational, communication, and multitasking skills High school diploma or equivalent required; associate’s or bachelor’s degree preferred Dependable, detail-oriented, and team-oriented Understanding of trauma-informed and harm reduction frameworks a plus ⏰ Schedule Full-time, in-person role Monday–Friday From 8AM-2PM 📍 Location: 116 East 92nd Street, Manhattan, NY (Upper East Side) Easily accessible via the 4, 5, 6, and Q subway lines 💲 Compensation Competitive hourly wage (based on experience) No health insurance or PTO benefits offered Training provided during onboarding, including Method One / Computalogic Inclusive, mission-driven team environment 📬 How to Apply Please submit your resume and a brief cover letter via Indeed. Applications are reviewed on a rolling basis. 🤝 Join Our Team Carnegie Hill New York is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from individuals of all backgrounds and lived experiences.

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