Maintenance Administrator
5 days ago
Buffalo
Are you looking for a rewarding career where your contributions truly matter? At Uniland, we offer a culture focused on people, growth, and community. We foster an environment that empowers team members at all levels, supports professional development, encourages volunteerism, and values collaborative innovation - so you can make a meaningful impact while building your future with us. Uniland is a leading family-owned and operated real estate development firm headquartered in Amherst, NY. For more than five decades, we've built a reputation for excellence in commercial real estate, offering a full range of services including development, construction, leasing, property management, and more. Our commitment to quality, innovation, and long-term relationships sets us apart in the industry. At Uniland, we value integrity, teamwork, and continuous improvement—and we're proud to offer a workplace where associates can grow their careers while making a lasting impact on the communities we serve. Uniland is a caring employer, offering comprehensive, high-quality benefits to help our associates maintain a healthy, well-balanced lifestyle. Our associates enjoy: • Multiple medical plan options including a high deductible, low-cost HSA health plan with a generous employer contribution, • Company-sponsored (paid) Life Insurance and Long-Term Disability, • Comprehensive optional benefits such as Dental, Vision, Supplemental Life and Short-Term Disability, Legal/ID Protection, and Accident and Critical Illness Insurance, • Paid time off options, 8 paid company holidays, Voluntary Time Off (VTO), bereavement leave, jury duty leave, parental leave, voting leave, and other forms of paid leave as required by applicable law or regulation, • Provides professional, courteous, and responsive customer service to tenants, vendors, and internal teams, ensuring maintenance and repair issues are addressed efficiently., • Accurately processes, tracks, and manages work orders, ensuring timely dispatch, follow-up, and completion documentation., • Monitors and manages preventive maintenance schedules, ensuring timely execution and documentation of routine service tasks., • Coordinates and manages relationships with third-party vendors for maintenance services, ensuring they meet service-level agreements, quality standards, and compliance with safety regulations., • Administers and maintains contract maintenance services, including bid processes, purchase order tracking, and compliance with key contract deadlines., • Oversees invoice processing by verifying accuracy, obtaining necessary approvals, and coordinating with vendors and suppliers to resolve discrepancies., • Manages and maintains maintenance data, including work order metrics, preventive maintenance schedules, property condition reports, and departmental performance tracking., • Ensures accurate record-keeping and documentation for legal protections, operational efficiency, and compliance with company policies., • Supports operational and administrative functions, including calendar management, reporting, and transcription, while assisting department management with department projects., • Maintains positive working relationships with colleagues, customers, and vendors while upholding the company's mission, guiding principles, and performance standards., • Tracks and analyzes work order response times, volume, and efficiency, providing reports and recommendations for process improvement., • Ensures compliance with safety regulations, company policies, and industry best practices in all maintenance-related operations., • Assists in the preparation of departmental reports, presentations, and data analysis., • Continuously seeks opportunities for improvement, professional development, and industry knowledge advancement to enhance efficiency and service quality., • Actively participates and contributes in any/all initiatives when requested and/or required., • High school diploma or general education degree (GED) required., • Or a minimum of two years related experience and/or training required., • Or equivalent combination of education and experience., • Proven experience in administrative support roles, preferably in corporate or office environment., • Demonstrated experience coordinating maintenance activities, service requests, and vendor management., • Strong understanding of maintenance operations and safety regulations, with a proven ability to enforce compliance., • Strong understanding of maintenance and facility management processes, including work order systems, preventative maintenance and vendor coordination., • Familiarity with property management operations, maintenance contracts and service agreements., • Basic knowledge of building systems (HVAC, electrical, plumbing) and general maintenance terminology., • Proficiency with facility management software and Microsoft Office Suite (Excel, Word, Outlook); familiarity with property management or work order systems., • Strong organizational and time management skills, with the ability to prioritize tasks and adapt to a fast-paced, dynamic work environment, • Customer service skills to provide a professional and responsive experience for tenants, vendors, maintenance teams and leadership., • Proven attention to detail for accurate data entry, work order tracking, and document management., • Active listening skills to understand client needs and provide effective solutions., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Extended periods of sitting at a desk or workstation while performing administrative tasks., • Regular use of computers and other office equipment, requiring manual dexterity and visual concentration., • Occasionally required to lift and/or move up to 10 pounds., • Mobility within the office environment to attend meetings, training sessions, or other events., • Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email., • Office-based environment with standard office equipment and ergonomic furniture., • Exposure to typical office noises such as phone calls, conversations, and office equipment operation. Compensation details: 24-27 Hourly Wage PI5b2a2e34f00d-29400-39458903