Buffalo
Job Description IT Specialist Role Summary: The Onsite IT Specialist is responsible for delivering reliable, secure end-user and site IT support with a primary focus on IT asset lifecycle management, network hardware installation, and site readiness. This role ensures accurate inventory control, timely device provisioning and deprovisioning, and consistent installation and maintenance of network infrastructure (switches, access points, cabling, racks, and related equipment). In addition, this role serves as a local point of contact for business and manufacturing systems, supporting discovery, documentation, and issue triage across ERP, MES, PDM, and related platforms. The technician serves as the local hands-on IT owner for site readiness and operational continuity, acting as a coordinator and escalation point between end users, the managed service provider, central IT, and vendors, and escalating complex issues as required. Core Responsibilities End-User Support (Onsite Tier 1/2) • Provide limited onsite desktop support for PCs, laptops, printers, peripherals, and conferencing equipment, with primary emphasis on physical, hardware, and connectivity-related issues, • Troubleshoot and resolve common OS, application, and connectivity issues within defined standards and escalation boundaries, • Perform user onboarding and offboarding support, including device setup and access request coordination, • Own site-level asset inventory accuracy for IT equipment (endpoints, monitors, phones, network hardware, accessories), • Perform device lifecycle processes:, • Procurement intake and tagging, • Imaging/configuration and deployment, • User assignment tracking, • Return, decommission, wipe, and disposition (RMA/recycle), • Maintain asset records in the designated system, • Conduct periodic audits and reconciliation (physical vs system-of-record), • Maintain controlled storage, spares, and check-in/check-out procedures, • Coordinate with IT technicians at other GTI locations to support device imaging, staging, and deployment activities when workload or project timelines require additional support, • Follow standardized imaging, configuration, and asset tagging procedures to ensure devices deployed across sites remain consistent with corporate IT standards, • Provide remote or temporary onsite assistance to other facilities for large deployments, refresh cycles, or special projects as directed by the Director of IT Network Hardware Installation & Support • Install, configure (where authorized), and troubleshoot network hardware:, • Switches, access points, routers/firewalls (as applicable), • Patch panels, rack equipment, UPS (monitoring only unless authorized), • Structured cabling, labeling, and patching, • Support wireless coverage checks and basic troubleshooting (AP health, connectivity, interference symptoms), • Perform basic network diagnostics:, • Link status, cable tests, port checks, VLAN/SSID verification (per documented standards), • Coordinate changes requiring network admin permissions with central IT/network engineers, • Ensure physical network standards are followed (rack layout, power, labeling, cable management) Site IT Readiness and Facilities Coordination • Support new site setup, expansions, and moves (IMAC: installs/moves/adds/changes), • Coordinate with Facilities for cabling pathways, rack locations, power, cooling, and access controls, • Support conference room and AV readiness (network drops, device connectivity, basic testing), • Maintain site IT documentation (rack diagrams, port maps, floor plans as available) Business Systems Discovery & Coordination • Serve as a local point of contact for business and manufacturing systems questions, • Gather and document current-state information for ERP, MES, PDM, and related system, • Assist in identifying system dependencies, integrations, data flows, and operational pain points, • Coordinate issue triage between users, vendors, the managed service provider, and central IT, • Support troubleshooting by providing on-site context, observations, logs, and screenshots as requested, • Maintain basic system inventories and documentation as directed Security, Compliance, and Standardization • Enforce device security baselines and IT policies (encryption, MDM enrollment, password/lock policies), • Manage secure handling of assets (locked storage, controlled access), • Ensure proper disposal and data sanitization for decommissioned equipment, • Follow change management procedures for network changes and hardware replacements, • Support audits and compliance checks related to inventory, access, and device controls Key Deliverables • Accurate asset inventory and lifecycle records (system-of-record matches physical assets), • Provisioned endpoints ready for use (imaged, patched, enrolled in management tools), • Installed and documented network hardware (labeled, patched, rack-managed), • Incident tickets closed within SLA targets with clear documentation, • Periodic asset audit reports and variance resolution, • Site readiness checklists for new deployments, moves, and expansions Decision-Making Authority Can independently decide: • Troubleshooting steps and resolutions for standard end-user issues, • Asset deployment sequencing and spares management within policy, • Network configuration changes (VLANs, firewall rules, routing, DHCP/DNS changes), • Security exceptions or policy deviations, • Hardware purchases beyond approved thresholds, • Any suspected security incident or data loss, • Any suspected IT Asset malfeasance Key Cross-Functional Interactions • IT Operations / Help Desk – Ticket escalation, standards, tool access, • MSP – Switch/AP/firewall configurations, network changes, troubleshooting support, Business systems analysis data collection, • Information Security – Device compliance, incident reporting, access controls, • Facilities / Construction – Cabling, rack rooms, power/cooling coordination, • HR – Onboarding/offboarding schedules, equipment returns, • Procurement – Asset purchasing, capitalization tracking, vendor coordination, • Site Leads – Local priorities, site readiness needs Success Metrics • Asset inventory accuracy, • Mean time to resolve onsite incidents, • Endpoint provisioning cycle time (request to ready-to-use), • Network hardware installation quality (labeling completeness, documentation accuracy), • Reduction in repeat incidents caused by hardware/physical layer issues, • Compliance rates (MDM enrollment, encryption, patch posture)