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Job Description The Director of Quality is responsible for developing, implementing, and maintaining a comprehensive quality improvement (QI) and performance management program for the Federally Qualified Health Center (FQHC). This role ensures compliance with HRSA requirements, NCQA Patient-Centered Medical Home (PCMH) standards, UDS reporting, and other regulatory or accreditation bodies, while fostering a culture of continuous improvement in clinical, operational, and patient experience outcomes. RESPONSIBILITIES: • Directly supervises the Quality Coordinators., • Develops Quality Assurance policies to ensure successful implementation of improvement standards., • Serves as the primary liaison between JPA and Managed Care Organizations (MCOs), representing the organization in all quality-related engagements and ensuring active participation in MCO quality meetings. Assesses patient medical records to ensure compliance with established quality standards., • Coordinates and ensures timely completion of the quarterly provider peer review cycle., • Conduct on-site visits to monitor and assess the implementation of QA/QI activities, including pre-visit planning and daily huddles., • Aggregates statistical quality assurance data, develops comprehensive narrative reports, and partners with clinical informatics specialists to support data-driven improvements., • Collaborates with the CMO to revise the Quality Assurance and Utilization Review plan in accordance with HRSA guidelines., • Coordinates recurring QI/QA meetings with the Quality Coordinators and Department Leads, manages meeting coordination, records minutes, tracks participation, and ensures timely follow-up on all assigned tasks and activities., • Monitor and track performance on HEDIS and other quality measures across payer contracts., • Identify and prioritize care gaps in collaboration with clinical and operational teams., • Develop and implement strategies to close care gaps, including outreach campaigns, provider engagement, and patient education., • Collaborate with clinical teams, payors, and population health staff to align quality improvement efforts with value-based care goals. Maintain up-to-date knowledge of CMS, NCQA, and payer-specific quality measure requirements., • Assist in the reporting and analysis of quality metrics to identify trends, disparities, and opportunities for improvement., • Coordinate with IT and analytics teams to ensure accurate and timely data capture and reporting., • Support the preparation of documentation and evidence for HEDIS audits and external reviews., • Contribute to quality improvement initiatives, such as PDSA cycles, root cause analyses, and performance dashboards. Education: • Bachelor’s degree in healthcare administration, public health, Nursing, or related field required., • Master's degree in public health, Healthcare Administration, or related field preferred., • A licensed Registered Nurse (RN) or Nurse Practitioner (NP) with a strong background in healthcare quality improvement will also be considered in lieu of a master’s degree. Experience: • Minimum 5 years of progressively responsible experience in healthcare quality or performance improvement, preferably in a community health center or FQHC setting., • Strong working knowledge of HRSA, UDS, NCQA PCMH, and related regulatory requirements. Skills: • Demonstrated ability to lead quality initiatives and manage cross-functional teams., • Proficiency in data analysis and quality improvement tools (e.g., Excel, EHR reporting, QI methodologies). Excellent verbal and written communication skills., • Experience with risk management, clinical compliance, and patient safety programs is a plus. Working Conditions: • Primarily office-based with some travel between clinical sites., • May require occasional evenings or weekends for meetings or training. Why Join Us: Be part of a mission-driven organization focused on improving patient outcomes and advancing health equity. Collaborate with cross-functional teams to shape the future of value-based care. Opportunities for growth and professional development in a dynamic healthcare environment.

About the Role We are seeking a highly skilled AthenaOne Subject Matter Expert (SME) Systems Analyst with ambulatory care and Meditech experience to join our growing IT Applications team. This role is critical to supporting and optimizing our clinical and operational systems, ensuring seamless integration across platforms, and driving provider adoption through workflow optimization. As an Athena SME, you will serve as the go-to resource for Athena Ambulatory configuration, support, and optimization, while also leveraging your Meditech expertise to ensure effective interoperability between systems. You will collaborate closely with clinical, operational, and technical stakeholders to deliver high-quality solutions that improve patient care, provider efficiency, and organizational outcomes. Key Responsibilities • Serve as the Athena Ambulatory Systems Analyst SME, providing expert-level support, analysis, and configuration., • Collaborate with clinical and operational teams to identify workflow gaps, design solutions, and implement system enhancements., • Support Meditech integration initiatives, including interface development, testing, and ongoing maintenance., • Act as liaison between IT and clinical departments to translate technical requirements into user-friendly solutions., • Lead troubleshooting efforts, root cause analysis, and resolution of system issues across Athena and Meditech., • Manage ServiceNow tickets, system upgrades, testing, and change control processes., • Assist in the development of training materials, provider onboarding/offboarding processes, and go-live support., • Analyze and optimize workflows for documentation, order entry, inbox management, and reporting., • Ensure compliance with healthcare IT standards, data integrity, and patient safety requirements., • Participate in cross-functional projects, steering committees, and optimization initiatives. Qualifications • Bachelor’s degree in Information Systems, Healthcare IT, or related field (or equivalent experience)., • 5+ years of experience with AthenaOne (Ambulatory), including build, configuration, workflows, and reporting., • Proven experience with Meditech Expanse (or other Meditech platforms), including integration and interface support., • Strong understanding of healthcare operations, ambulatory workflows, and clinical documentation practices., • Hands-on experience with HL7, Cloverleaf/Rhapsody, or other interface engines a plus., • Excellent problem-solving, communication, and customer service skills., • Ability to manage multiple projects and deadlines in a fast-paced environment., • Experience collaborating with providers, clinicians, and operational leaders. Preferred Skills • Knowledge of additional EMR/EHR platforms (Epic, Cerner, Allscripts, NexGen, etc.)., • Familiarity with Athena reporting tools, Snowflake, and Tableau for analytics., • Experience with compliance requirements (HIPAA, HITECH, Article 28)., • Prior experience supporting provider training, onboarding, or optimization initiatives.

Job DescriptionCompany Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. Job Description The Director of Talent Acquisition will design, implement, and manage comprehensive strategies to attract, recruit, and retain top clinical and operational talent for our growing network of physical therapy clinics. This leadership role is responsible for overseeing all facets of the recruitment lifecycle, with a specific emphasis on building robust pipelines for both experienced Physical Therapists/staff and emerging talent from university programs. The Director will drive process improvements, lead a high-performing team, and ensure all hiring initiatives align with our mission of providing exceptional patient care. Essential Duties and Responsibilities • Strategic Leadership: Develop and execute a data-driven, comprehensive talent acquisition strategy that supports Metro’s growth objectives and addresses both experienced and entry-level hiring needs., • Campus Recruiting & University Relations:, • Build and maintain strong, long-term relationships with key universities, physical therapy programs, academic faculty, and career centers to establish a consistent pipeline of new graduates and interns., • Plan and lead campus recruiting events, career fairs, and networking sessions to promote our employer brand and clinical excellence., • Partner with the Clinical Education team to ensure a transition from student to full-time new grad clinician., • Experienced/Lateral Recruiting:, • Oversee the sourcing and hiring of experienced therapists, support staff and corporate staff using a variety of effective sourcing techniques and tools (e.g., social networks, job boards, professional platforms)., • Develop strategies to attract passive candidates in a competitive healthcare market., • Collaborate with the legal department to ensure compliance with relevant immigration laws for international talent if applicable., • Team Management & Development: Lead, mentor, and motivate a team of recruiters, fostering a culture of excellence, collaboration, and continuous improvement., • Process Efficiency & Technology: Oversee the end-to-end recruitment process, from job requisition to onboarding, utilizing our Applicant Tracking System (ATS) and other HR technologies to enhance efficiency and the overall candidate experience., • Employer Branding: Enhance the organization's reputation as an employer of choice in the physical therapy industry., • Analytics & Reporting: Analyze key recruitment metrics (e.g., time-to-fill, cost-per-hire, quality of hire, offer acceptance rates) to evaluate program effectiveness, report to executive leadership, and make data-driven decisions., • Vendor & Budget Management: Manage relationships with external recruitment agencies, job boards, and software vendors, ensuring cost-effectiveness and alignment with organizational goals. Qualifications Qualifications • Education: A Bachelor’s degree in Human Resources, Business Administration, or a related field is required; a Master’s degree or relevant professional certification (e.g., SHRM-SCP, SPHR, PRC) is preferred., • Experience:, • Minimum of 7-10 years of progressive talent acquisition experience, including at least 3-5 years in a management or leadership role., • Demonstrable experience managing both high-volume experienced/lateral recruiting and dedicated campus recruiting programs., • Healthcare recruitment knowledge, specifically within the physical therapy or rehabilitation sector, is strongly preferred., • Skills:, • Exceptional leadership, communication, and interpersonal skills with the ability to influence and build relationships at all levels., • Strong analytical mindset with experience using data to drive recruitment strategies., • Proficiency with Applicant Tracking Systems (ATS), HR databases, and sourcing tools (e.g., LinkedIn Recruiter)., • In-depth knowledge of federal, state, and local employment laws and regulations., • Travel: Ability to travel regularly to university campuses, career events, and various clinic locations as required. Additional Information What We Offer! • Competitive compensation package, • 401(k) plan with company matching options, • Generous Paid Time Off, • A rich benefits package, including medical, dental, life and long-term disability insurance, • Progressive Leadership Development Programs, • New York's 529 College Savings Program, • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits, • FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work, • Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration