MRI Field Service Engineer
20 days ago
Manasquan
Job Description Position Summary: MRI Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with MRI medical equipment. OEM or third party training/experience preferred. Must have Siemens MRI. Location: Manasquan, NJ but must be willing to travel Essential Duties: • Provide on-demand phone and on-site support as required., • Plan, schedule, and execute all required planned maintenance (PM) activities., • Accurately and promptly submit required paperwork to accounting/operations., • Promote positive customer relationships, including non-service call visits and meetings., • Promptly returning and documenting all material not used in the field to MXR Imaging facilities., • Work with sales and operations on all customer-specific site and technical issues., • Work with customers and sales force to clarify customer requirements and technical issues., • Professionally, safely, and accurately perform on-site system installations as well as de-installations., • Assist in site planning, sales consultations as needed., • Maintain inventory integrity through proper handling, inspection, and warehousing., • Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance. Required: • High School Diploma, • Must have extensive background in servicing Medical Imaging equipment., • Must have 5+ years experience of Siemens MRI, • Candidate must be willing to be on call, this includes weekends and holidays., • Excellent verbal and written communication skills., • Strong interpersonal communication skills; experience in effectively communicating key data., • Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation., • Personal qualities of integrity, credibility, and unwavering commitment., • A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude., • Customer satisfaction., • Promptness of response to users' request for support., • Accuracy and report quality and meeting deadlines., • Solving problems on a first call basis., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • ESD Training (ESA and EF), • Cold Stress Training, • HIPAA, • Heat Stress Training, • Departmental Procedures as required to the role, • Quality Key Process Indicators and Policy, Good Documentation Practices, • Safety awareness initiatives and protocols, • Software utilization