Trabajos remote customer service en Lakewood, New JerseyCrear alertas

Handle incoming customer service calls. Accept customer calls and return customer. Work and learn from management teams to stay up to date on new products, services, and policies.

Job DescriptionCompany Overview Our client is an IT and Voltage Services provider with expertise in deep niche education, real estate, and construction markets. They lead with integrity and transparency, while offering innovative solutions and an excellent customer-focused experience. Position Overview Our client is seeking a Technical Support Team Lead to oversee the front-line IT Support Team. In this role, qualified candidates will ensure timely resolution of support requests, manage escalations, and maintain service quality. The Team Lead is also responsible for mentoring technicians, improving processes, and fostering a culture of accountability and customer-first service. Location: Lakewood, NJ Reports To: IT Director Schedule: Onsite Employment Type: Full-Time Salary Range: $75,000.00 - $90,000.00 USD/Annually Benefits: Health Insurance, Vision & Dental Insurance, Performance Incentives, 401(k), PTO, Paid Holidays, Professional Development. Key Responsibilities • Lead, coach, and mentor technicians to drive growth, collaboration, and accountability., • Set clear goals and ensure team alignment with company objectives., • Oversee daily ticket queues, ensuring SLA compliance and high-quality service delivery., • Monitor the technical health of client environments, identify risks and recurring issues., • Act as the escalation point for complex technical problems, guiding the team toward resolution., • Maintain accurate documentation and champion a knowledge-first culture., • Track team performance metrics to ensure continuous improvement., • Balance teamwork loads, review time entries, manage scheduling and time-off requests., • Collaborate with other departments to ensure seamless client experiences. Qualifications, • 3-5 years of IT support experience., • Strong technical skills across infrastructure, networking, cloud services, and security., • Familiarity with professional services automation, remote monitoring and management, and documentation platforms., • Strong organizational and communication skills. EEO Statement Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees. Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client. Powered by JazzHR ZNVPlV4deq

Job Description Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus commission) If you're reading this and thinking, "Insurance? Really?" I get it. I've thought that too—and I still do. The truth is, I'm not passionate about insurance. I'm passionate about people. We don’t just build careers; we build people who, in turn, build businesses. The result? Success and fulfillment. We look forward to discovering what success means to you and, if we find that this is the right fit, we are fully committed to providing you with the tools, training, and support to make it happen. The Problem with Most Insurance Jobs: Let’s be real—most agencies are desperate to hire anyone with a pulse, offer minimal support, and if you're lucky, they might invest in you six months down the line. We think that's unacceptable. At The Kimbrell Agency, we do things differently. We invest heavily from the start to ensure you're the right fit for this career. That means we pour everything into your long-term success. No leader can give everything it takes to help an agent succeed when they’re bringing on anyone who applies. Unfortunately, most agencies make empty promises: "Be in business for yourself, but not by yourself," or "We offer hands-on support and training." Here, we actually mean it. And we have a proven track record of success to back it up. What We Offer: A Proven Lead System: Say goodbye to cold calling. Our streamlined lead generation system puts you in front of qualified buyers who have requested coverage. You’ll call these clients, set appointments, and meet virtually to help them find the best insurance plan for their needs and budget. Some agents even start part-time and transition to full-time. A Real Opportunity for Growth: This role is perfect for self-disciplined sales professionals who are ready to put in the work. If you need someone looking over your shoulder or a time clock to punch, this isn't the right fit. But if you're driven, gritty and ready to build something meaningful, we want to hear from you. Key Responsibilities: Present and sell insurance products to new and existing customers. Reach out to potential clients who have requested coverage. Handle customer inquiries and resolve complaints. Participate in regular Zoom training sessions. Who We're Looking For: Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients. You’re deadline-driven, detail-oriented, and dedicated to delivering results. Integrity and a strong work ethic are a must. We’re seeking individuals who are ambitious, coachable, passionate about helping others, and driven to achieve greatness. If you’re ready to take control of your future and create a career you can be proud of, we’d love to connect. Why Choose Us? True Agency Ownership: Here, you’ll have the chance to own your business—contractually protect what you build. Game-Changing Lead Program: We provide the industry’s best leads, generated in-house and heavily subsidized to help you succeed. Comprehensive Training & Support: From day one, we offer hands-on training, including daily coaching calls, weekly one-on-ones, and group sessions. You’ll have a system to follow at every step of the way. Industry-Leading Compensation: Our compensation plan is designed to deliver real profit, with vested rights from day one. Dedicated Conservation Team: Our team ensures your business stays protected from chargebacks, giving you one of the highest persistency rates in the industry. World-Class Travel & Incentives: Have the ability to earn 3-4 fully-paid trips per year, all expenses covered. Unlimited Earning Potential: This is a commission and bonus-based position, with no cap on how much you can earn. Your income potential is truly unlimited. A Few More Details: This role does require a Life and Health Insurance License, but don’t worry—we’ll help you obtain it through a streamlined online course that takes just 7-10 days. Please note: Success in this role varies. Your level of success will depend on several factors, including the effort you put in, your ability to follow and implement our proven system, and the specific insurance needs in your geographic area. Not all agents achieve the same results, and earnings are based on individual performance. Ready to Build Your Future with Us? If you're ready to make a difference—not just in your own life, but in the lives of others—apply today. We can’t wait to see how you define success. About Kimbrell Agency: Kyle & Lisa Kimbrell are financial service industry veterans with over 50 years experience combined in sales, marketing and leadership. Since founding their Symmetry Financial Group business in July of 2016 their national agency has sold over 55,000 life, health, annuity, disability and retirement policies with over $85 million in sales. The Kimbrells attained Equity Partnership in only 24 months, which is the fastest in SFG history. Company website:

Job Description Company: GIA Legacy Planning Location: Remote Position/Work from Home Job Type: Uncapped Commission-Based | Full-Time | Part-Time Are You Ready to Take Control of Your Career? We seek motivated and driven individuals to join our Independent Life Insurance Agents team. This is an incredible opportunity to build a flexible career with unlimited income potential, helping individuals and families find the right insurance solutions to protect their future. What We Offer: ✔ Work from home – With a laptop/iPad and an internet connection. ✔ High Commission & Residual Income – compensation with renewal commissions. ✔ Warm Leads System – No Cold Calling ✔ Training & Mentorship – Learn from top industry professionals. ✔ Automated & AI-Driven Tools – Cutting-edge technology to streamline your business. ✔ Flexible Schedule – Work full-time or part-time on your terms. Your Responsibilities: ✔ Help clients find the best insurance policies to meet their needs. ✔ Provide virtual consultations via phone or video conferencing. ✔ Utilize our CRM and automation tools to manage leads efficiently. ✔ Stay up to date on industry trends and carrier products. ✔ Build long-term client relationships and provide excellent customer service. What We’re Looking For: ✔ A self-motivated and coachable individual. ✔ Previous experience in insurance is encouraged to apply ✔ Ability to obtain an insurance license (if not already licensed). ✔ Strong communication and problem-solving skills. ✔ Tech-savvy and comfortable with online platforms. Why Join Us? At GIA Legacy Planning, we provide comprehensive training, innovative tools, and ongoing support to help you succeed. Whether you're a seasoned professional or new to the industry, we’ll help you build a thriving career in insurance—on your terms.

Job Description Company Overview Our client is an IT and Voltage Services provider with expertise in deep niche education, real estate, and construction markets. They lead with integrity and transparency, while offering innovative solutions and an excellent customer-focused experience. Position Overview Our client is seeking a Technical Support Team Lead to oversee the front-line IT Support Team. In this role, qualified candidates will ensure timely resolution of support requests, manage escalations, and maintain service quality. The Team Lead is also responsible for mentoring technicians, improving processes, and fostering a culture of accountability and customer-first service. Location: Lakewood, NJ Reports To: IT Director Schedule: Onsite Employment Type: Full-Time Salary Range: $75,000.00 - $90,000.00 USD/Annually Benefits: Health Insurance, Vision & Dental Insurance, Performance Incentives, 401(k), PTO, Paid Holidays, Professional Development. Key Responsibilities • Lead, coach, and mentor technicians to drive growth, collaboration, and accountability., • Set clear goals and ensure team alignment with company objectives., • Oversee daily ticket queues, ensuring SLA compliance and high-quality service delivery., • Monitor the technical health of client environments, identify risks and recurring issues., • Act as the escalation point for complex technical problems, guiding the team toward resolution., • Maintain accurate documentation and champion a knowledge-first culture., • Track team performance metrics to ensure continuous improvement., • Balance teamwork loads, review time entries, manage scheduling and time-off requests., • 3-5 years of IT support experience., • Strong technical skills across infrastructure, networking, cloud services, and security., • Familiarity with professional services automation, remote monitoring and management, and documentation platforms., • Strong organizational and communication skills., • Ability to balance technical troubleshooting with operational leadership. Compensation The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance. EEO Statement Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees. Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.

Job DescriptionSalary: About GovPilot GovPilot is a rapidly growing SaaS company transforming local government operations through powerful, cloud-based software. The platform enables municipalities to digitize workflows, improve service delivery, and better engage with residents. As the company scales, top-tier talent is critical to delivering on its mission to make government work better for everyone. About You Youve put in the work, climbing the sales and marketing ladder from individual contributor to team leader to revenue owner. Youve carried a quota, built pipelines, closed big deals, led marketing campaigns, and managed teams. Now, youre ready for the top revenue seat to prove you can take a SaaS company to its next level of growth. You know what it takes to generate pipeline, close deals, build high-performing teams, and align sales and marketing into a single growth machine. Youre a builder at heart you love startup environments where you can move fast, think strategically, and execute fearlessly. Building structure, measuring what matters, and using data to drive decisions is where you live.. Youre competitive, hungry, and ready to prove you can take a SaaS company to the next level. About the Role As Chief Revenue Officer, you will own Sales and Marketing for the company. This role is designed for a proven revenue leader who has worked their way up through sales and marketing roles and is ready to bring it all together at the executive level. You will lead a small but growing team of Account Executives and Marketing talent, driving pipeline generation, predictable revenue growth, and go-to-market strategy. Youll also roll up your sleeves to build playbooks, optimize HubSpot, and create a repeatable revenue machine while setting the foundation for scale. This is a chance to make your mark and own the companys revenue growth story. Key Responsibilities • Own the end-to-end revenue strategy for the company., • Build a predictable, metrics-driven go-to-market engine designed for rapid growth., • Directly manage a small, high-output team of AEs and Marketing talent, coaching them to exceed targets., • Implement structured sales processes for lead qualification, forecasting, pipeline velocity, and closing., • Oversee demand generation campaigns, ABM efforts, and brand strategy to drive top-of-funnel growth., • Optimize HubSpot CRM and Marketing Hub for automation, visibility, and reporting accuracy., • Collaborate with Customer Success to maximize expansion and minimize churn., • Develop sales playbooks, KPIs, and dashboards to ensure accountability and scalability., • Hire, develop, and lead future Sales and Marketing talent as the team expands., • Proven track record of driving rapid SaaS growth in startups or high-growth environments., • Hands-on expertise with HubSpot CRM and Marketing Hub for automation and reporting., • Deep understanding of B2B SaaS metrics: pipeline velocity, conversion rates, CAC, LTV, churn., • Strong leadership and coaching skills able to develop top-performing teams., • Data-driven, analytical mindset with obsession for hitting targets., • Excellent communicator, able to collaborate closely with leadership, sales, marketing, and customer teams. While we welcome applicants from all backgrounds, the ideal candidate will have: • 810+ years in Sales, Marketing, or Revenue leadership roles, with 5+ years in SaaS., • Demonstrated success scaling B2B SaaS companies through aggressive growth phases., • Experience managing integrated sales and marketing teams in startup environments., • Competitive base salary + uncapped commission, • Comprehensive health, dental, and vision insurance, • 401(k) with company match, • Generous unlimited PTO and paid holidays, • Professional development budget, • Collaborative, mission-driven, remote-friendly culture

Job DescriptionJob Description We are seeking a motivated and self-directed Sales Representative to join our remote team. As a Sales Rep, you will be responsible for driving sales and revenue by reaching out to potential customers, maintaining relationships with current clients, and providing excellent customer service. The ideal candidate should be entrepreneurial, computer savvy, and committed to achieving sales targets. This is a fantastic opportunity for someone who is coachable and thrives in a remote work environment. Responsibilities: • Reach out to potential customers to present our products/services, • Build and maintain relationships with current clients, • Achieve sales targets and goals, • Provide excellent customer service and support, • Collaborate with the marketing team to develop strategies for increasing sales RequirementsRequirements: • 1-3 years of experience in sales or a related field, • Entrepreneurial mindset and self-directed work ethic, • Strong computer skills, • Motivated and committed to achieving sales targets, • Coachable and open to feedback This is a 1099 position with a 100% commission pay structure. BenefitsMedical, Vision, Dental Available Life Insurance Bonuses High Recognition Work/Life Balance Training and Mentorship High earning opportunity

Job DescriptionSalary: $45,000+ About us: Located in Farmingdale, NJ, Key Software Systems is a leading provider of innovative software solutions tailored to meet the unique needs of the Logistics & Courier Industries. Our mission is to empower businesses through cutting-edge technology, seamless integration, and unparalleled customer support. We believe in creating a supportive and enjoyable work environment where creativity and collaboration thrive. Were passionate about what we do, and were always looking for enthusiastic individuals to join our growing family. With a dedicated team of experts and a commitment to excellence, we strive to deliver top-tier products that drive efficiency, enhance productivity, and foster growth. At Key Software Systems, we believe in creating lasting partnerships with our clients, ensuring their success in an ever-evolving digital landscape. As a MobileTek Support Specialist, you will be the first point of contact for our customers, providing exceptional technical support and ensuring a seamless user experience. Your role will involve troubleshooting, resolving technical issues, and offering guidance on our mobile products and services. RESPONSIBILITIES • Troubleshoot and resolve issues for customers on a proprietary application by phone, email and remote meetings working directly with customers, • Follow up on outstanding requests and ensure timely resolution, • Perform Quality Assurance testing on new application versions, • Train oncoming customers in setup and use of the application, • Perform other support-related duties as assigned BASIC QUALIFICATIONS • Excellent written and verbal communication skills in English, • Strong working knowledge of mobile devices (Android and iOS), as well as Windows PC environment, • Motivated to learn and grow, and to accept new challenges, • Ability to contribute in a team-oriented setting, • Excellent customer service and troubleshooting skills PREFERRED QUALIFICATIONS • 2+ years experience in a Software Support or Help Desk position BENEFITS • Health, Dental, LTD and Life., • Paid time off., • 401k with employer match., • Friendly, business casual, professional atmosphere., • Excellent compensation., • Enjoy working with cutting edge tools., • Industry leading 25-year-young company., • 2 optional remote day allowance per month.

Job Description About Us: CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, focusing on both technical excellence and building strong client relationships. We are actively seeking experienced IT Technicians (Level 2/3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast-paced environment. Why CubX? At CubX, we believe our clients are more than just ticketsthey're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: • Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO., • Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking., • Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. What you'll be doing: • Helpdesk Support: Provide Level 2/3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android), • Manage Your Workload: Stay organized and on top of tasks to ensure timely completion., • Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive, • Networking Management & Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi., • Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning., • Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management, • Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the clients domain., • Hardware & Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates., • Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients., • Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools, • Project Assistance: Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment, • After-Hours Support: Occasionally participate in on-call support to resolve urgent issues., • Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures., • MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP., • Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint., • Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs., • Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC, • Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management, • Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations, • Desktop Support: Troubleshooting Windows and macOS environments, software deployments, and user profile management, • Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management)., • Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions., • Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101)., • Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor., • Competitive pay with performance-based growth, • Paid time off and company holidays, • Health, dental, and vision insurance options, • 401(k) retirement plan with company match, • On-site gym for employee wellness, • Modern, collaborative office environment, • Ongoing training and professional development, • Opportunity to work with cutting-edge technology, • Team events and employee appreciation initiatives, • Strong company culture focused on innovation and teamwork

Job Description Customer Service Representative - HVAC Division Supco For over 75 years, Sealed Unit Parts Co., Inc., (SUPCO), a subsidiary of NSI Industries, is a leading manufacturer and master distributor of high quality, innovative components and tools designed for the heating, ventilating, air conditioning, refrigeration, and appliance parts industries. Headquartered in Allenwood, NJ, SUPCO operates facilities in Wall Township, NJ and abroad, where we’ve established proprietary manufacturing facilities. A worldwide network of sales representatives and distributors ensures that we meet the ever-changing needs of the domestic and international industries we serve. As a company founded on innovation and discovery, SUPCO recognizes that some of the most ingenious product ideas come directly from those who understand the challenges of the job firsthand. SUPCO is interested in hiring individuals to become part of our growing company. If you are looking for an exciting place to work and you are a motivated team player who is interested in an exciting career, then this job is for you! The primary functions of the Customer Service Representative are to assist internal and external customers by providing product and service information and resolving customer issues. Job Duties • Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email., • Provide information about the products and services, pricing, order status, billing, returns and credits., • Troubleshoot and resolve product issues and concerns., • Document and update customer records based on interactions., • Develop and maintain a knowledge base of the evolving products and services., • Ensure accurate and timely distributor order processing., • Confirming pricing, item number/description and quantities are correct., • Ability to research issues independently to determine root cause and corrective action needed., • Demonstrate follow up action with customers, distributors, sales force, and end users., • Provide continuous and responsive support to sales force., • Ability to work with other departments such as Shipping, Production, and Purchasing., • Heavy filing, contract updates, data entry backup, special projects as needed., • Must be able to work Monday-Friday 8am-5pm (not a remote position)., • Must have strong ability to prioritize, multi-task and problem solve., • Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised., • Strong interpersonal and communication skills, written and verbal., • Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment., • Ability to build rapport with clients., • Proficient in Microsoft 365., • Proficient in JD Edwards and Halo preferred but not required., • Prolonged periods of sitting, • 401(k), • 401(k) matching, • Health/Dental/Vision insurance, • Flexible spending account Sealed Unit Parts Co., Inc., (SUPCO), is proud to be an EEO employer M/F/D/V. Sealed Unit Parts Co., Inc., (SUPCO), is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law. Job Type: Full-time Benefits: NSI Industries offers a competitive salary, performance-based and attendance bonuses for certain roles. We offer health, dental, and vision insurance. Retirement savings plan with company match. Paid holiday time off and vacation. EEO employer M/F/D/V: NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law. Reasonable Accommodation: NSI Industries is committed to providing reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application process, please contact your Recruiter for assistance. We comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities to ensure equal employment opportunities. Physical Work Requirements: Many roles at NSI Industries require physical activities where the employee must occasionally lift and/or move items or require specific vision abilities. Drug Free Workplace: NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check. Powered by JazzHR dbk14pI2Ft

Job DescriptionSalary: 47,000 DESCRIPTION: On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations. RESPONSIBILITIES: • Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers, • Follow up on outstanding requests and ensure timely resolution, • Perform Quality Assurance testing on new application versions, • Execute application updates and configuration in accordance with Key Software standards, • Train oncoming customers in setup and use of the application, • Perform other support related duties as assigned BASIC QUALIFICATIONS: • Must have strong written and verbal communication skills, • Motivated to learn and grow and to accept new challenges, • Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets), • Strong customer service and troubleshooting skills, • Must be available for occasional scheduled and non-scheduled critical overtime/afterhours PREFERRED QUALIFICATIONS: • 2 years+ experience in technology Help Desk strongly preferred, • Experience with MSSQL, • Experience with webhooks and APIs, • Working knowledge of HTML BENEFITS: • Opportunities for growth and advancement, • Health, Dental, LTD and Life, • Paid time off, • 401k with employer match, • Friendly, casual, professional atmosphere, • Excellent compensation, • Enjoy working with cutting edge tools, • Industry leading 23-year-young company

Job Description About Us: CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, focusing on both technical excellence and building strong client relationships. We are actively seeking experienced IT Technicians (Level 2/3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast-paced environment. Why CubX? At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: • Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO., • Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking., • Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. What you'll be doing: • Helpdesk Support: Provide Level 2/3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android), • Manage Your Workload: Stay organized and on top of tasks to ensure timely completion., • Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive, • Networking Management & Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi., • Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning., • Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management, • Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client’s domain., • Hardware & Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates., • Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients., • Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools, • Project Assistance: Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment, • After-Hours Support: Occasionally participate in on-call support to resolve urgent issues., • Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures., • MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP., • Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint., • Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs., • Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC, • Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management, • Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations, • Desktop Support: Troubleshooting Windows and macOS environments, software deployments, and user profile management, • Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management)., • Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions., • Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101)., • Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor., • Competitive pay with performance-based growth, • Paid time off and company holidays, • Health, dental, and vision insurance options, • 401(k) retirement plan with company match, • On-site gym for employee wellness, • Modern, collaborative office environment, • Ongoing training and professional development, • Opportunity to work with cutting-edge technology, • Team events and employee appreciation initiatives, • Strong company culture focused on innovation and teamwork