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Job Description CD Baby is the world's largest digital distribution platform for independent artists. For more than 20 years, we've empowered creators to release their music to Spotify, Apple Music, YouTube, Amazon Music, TikTok, Instagram, and 150+ platforms worldwide—paying out nearly $1 billion Built by artists, for artists, CD Baby is a mission-driven, artist-first company. Our Customer Experience team plays a critical role in protecting artist trust, resolving complex issues, and ensuring creators can focus on what matters most: making music. We're looking for a Customer Support Manager to own the operational excellence of our Customer Support function while staying deeply connected to the artist experience. This role sits at the core of our CX organization. You'll partner closely with the Director of CX to execute strategy and manage and develop our Customer Support team. You'll be accountable for day-to-day performance across all support tiers, while also leading meaningful initiatives that improve quality, scalability, and efficiency. We're looking for an experienced Customer Experience (CX) Operations Manager to help optimize, maintain, and evolve our CX systems — with a strong initial focus on our existing Zendesk implementation. This role is ideal for someone who thrives at the intersection of systems, process, and customer empathy — and who's excited by the opportunity to help CD Baby artists have a seamless distribution experience. This is a hands-on leadership role for someone who owns outcomes end-to-end. You'll stay close to the details, handle mid-level escalations, use data to surface systemic issues, and elevate our support operations to get us ready for our next stage of growth. This hybrid role will be based in our New York City office location. What You Do: Team Leadership • Lead day-to-day Customer Support operations across daily, weekly, and monthly workflows, • Own customer service KPIs, including response times, satisfaction scores, and qualitative feedback, • Act as operational lead during incidents or high-impact issues, • Develop deep expertise in the independent music ecosystem and product suite, • Handle tickets daily to stay close to customer sentiment and trends, • Set standards for quality, speed, and tone across all channels, • Build scalable processes, training, and documentation, • Own reporting across Zendesk Explore and Google Suite, • Track and improve CSAT, resolution rates, response times, and automation performance, • Use data to identify inefficiencies and drive measurable improvements, • Work cross-functionally with Product, Tech, and Digital Operations to deliver scalable improvements that reduce contact rates and increase efficiency, • Support the Director of Customer Experience in driving automation and operational projects that raise the bar for customer experience, • 5+ years as an experienced customer support leader with strong operational and people-management skills, • Previous experience in music distribution or music tech industries a plus!, • Comfortable operating in complex domains involving royalties, metadata, rights, and platform integrations, • Strong data analysis skills - confident using Google Sheets (pivot tables, formulas) to interpret trends and performance, • Technically advanced experience with CRM systems, automation tools, and AI-driven workflows (e.g., Zendesk, Intercom, or similar), • Excellent written and verbal communication skills, • Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations, • Comfortable with change, ambiguity, and fast iteration - able to prioritize what matters most without losing sight of the details, • Hands-on, decisive, and accountable—you spot problems and fix them, • Ample opportunities to work with leaders and employees across our business, • Work in a collaborative environment full of mission driven, innovative, and passionate people, • Be part of an open, welcoming, and inclusive culture Ensuring a diverse and inclusive workplace where we learn from each other is core to CD Baby's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

Job Description Who We Are: We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by a different restaurant that comes onsite and serves fresh lunch from their chef’s unique menu. Fooda operates in over 20 major US cities and continues its expansion across the United States. Eight out of ten employees believe Fooda is one of their company’s top perks. Fooda is recruiting for Event Coordinators to join our team in markets across the U.S. to support our growing client roster. This is an excellent opportunity for candidates with a hospitality or events background who are eager to learn about food service, work with great customers, and support a broad network of excellent local restaurants. This position will be paying $20/hr. What You’ll Be Doing • Support Fooda events in a variety of capacities, including: 1.) being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience, 2.) serve as back-up cashier at Fooda Cafés for team members who have time off, and 3.) driver responsibilities, delivering equipment and food to Fooda sites., • Gain competency with Fooda’s technology and standard operations procedures, • Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication, • Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards, • Conduct onsite Fooda promotions and mobile app coaching, • Provide real-time onsite customer service to resolve issues promptly directly with the consumer, • Facilitate audits of restaurant event set-up to ensure consistency and high quality, • Escalate issues to Operations Manager when necessary to keep them informed or help problem solve, • Critical hours are over lunch (10 am – 2 pm) but responsibilities may span 8am-4pm, depending on the market and need Who You Are: • You love building relationships with customers and enjoy customer service, • You are friendly, high energy and love interacting with other people, • You are savvy with technology and will be comfortable in a fast-paced start-up, • You are resourceful, exhibit grace under pressure, and know you’re capable of finding solutions, • You are a strong communicator and self-starter, • You are organized and detail oriented. Type-A personality is a plus!, • You’re someone who knows the local territory and gets around efficiently in your own car, • You’re looking for a steady part-time job (between 5 - 15 hours per week) during regular business hours and value flexibility, • Prior catering or serving experience strongly preferred What We’ll Hook You Up With: • Competitive wages $20 an hour, • Paid time off, • A flexible part-time schedule Monday - Thursday (9 – 15 hours per week), • 401k Retirement Savings Plan with company match, • Pre-tax commuter expense benefit, • Long-term opportunities for advancement within Fooda, • Networking opportunities for work or career with local restaurants, • A fulfilling, challenging work experience Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please. Powered by JazzHR fe7PogCDrn

Job DescriptionA World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Global Mobility Team supports the safe and seamless movement of Palantir employees around the world. We value building deep connections with the business to enable employees to go where they’re needed most to focus on the problems they are best equipped to solve. As a Global Mobility Specialist, you will be part of a team of individuals who are just as passionate about supporting our employees as they are about Palantir’s mission. You will be responsible for leading all aspects of employee mobility in close coordination with our internal partners and external immigration counsel. You will build and maintain mobility workflows and frameworks that support our immigration practices, iterating and building resources in line with the company mission. This position is based in our New York office and you may be required to travel occasionally to Palantir offices in the United States and EMEA.Core Responsibilities • Manage end-to-end global mobility processes, including international assignments, transfers, and permanent relocations., • Manage relationships and liaise with our external partners and internal teams to provide a seamless customer experience., • Establish and maintain our long-term mobility strategy to ensure Palantir is set up for success globally., • Develop and maintain global mobility policies and procedures in line with our company mission and culture., • Utilize mobility metrics to drive key insights and decisions around movement of talent.What We Value, • Strong organizational skills and proven ability to track and deliver across competing priorities., • Ability to problem solve and calibrate with stakeholders while navigating ambiguous situations., • Excellent interpersonal and communication skills with a passion to provide exceptional customer service and an ability to engage with all types of customers, external vendors, and authorities., • Strong contributor and team player who takes ownership of tasks and delivers high-quality results., • Background in the tech sector is a plus., • Ability to travel occasionally.What We Require, • 4+ years of relocation/immigration experience with demonstrated experience in one or more jurisdictions (US, EMEA, APAC, etc.); 2+ years of in-house corporate mobility experience (both international and US domestic) strongly preferred.

Job Description About January Digital January Digital is the Marketing Leadership Company. We solve business challenges through media excellence, strategic guidance, and actionable analytics. Our agency team handles full funnel media planning, execution, and optimization while our consulting team offers true strategic leadership for building successful marketing agencies. All our work is supported with a strong foundation of data and actionable insights which ensure our clients are as successful as possible. As a company, our motto is to build a company that improves the lives of our clients, our people, and the world around us. We support this mission through a number of efforts including our WORKS program. Good Works is our philanthropy program that ensures we have an outsized impact on our surrounding communities through financial and volunteering efforts. Our Well Works program focuses on the mental, physical, and spiritual health of our employees through required minimum PTO, an annual wellness stipend, fully paid health care, fully paid counseling services, extended parental leave, and much more. Between our work and our culture, January Digital has been recognized more than 125 times, including being named a Best Place to Work by INC four times, Dallas Business Journal three times, one of Ad Age's Best Places to Work 2025, a 2024 NRF Partner of the Year, a seven-time INC 5000 fastest growing company, and numerous awards for our tactical and strategic excellence with innovative partners like Carhartt and Kendra Scott. Our Team is AI-enabled At January Digital, we combine deep expertise, creativity, and AI innovation to deliver meaningful results. Our team advances through continuous training that keeps us and our clients ahead. We seek candidates with proven AI skills in developing and refining AI inputs, effective use of key tools, and the ability to apply AI to real business challenges. Equally important are sharp critical thinking and a commitment to using AI responsibly to create lasting impact. About the role The Senior Director, Analytics is a hands-on media analytics leader with deep retail experience who understands how media drives revenue, margin, and growth inside a retail business. This role sits at the intersection of media measurement, retail economics, and executive decision-making. We are looking for someone who has run analytics inside a retailer or retail-focused organization, speaks the language of the business, and knows how to apply rigorous measurement in fast-moving media environments. Responsibilities Media & Retail Measurement Leadership • Lead advanced media measurement across paid search, paid social, retail media networks, CTV, and upper-funnel channels., • Personally design, execute, and interpret MMM, incrementality tests (geo, holdout, synthetic control), and causal analyses tied directly to retail media decisions., • Apply first-hand retail experience to frame analytics in terms of business impact, not just methodological rigor., • Translate ambiguous business questions into measurable media hypotheses aligned to merchandising, seasonality, promotions, and inventory dynamics., • Reconcile conflicting signals across MMM, incrementality testing, and platform-reported performance., • Maintain deep knowledge of leading digital marketing platforms, including Google (Search & YouTube), Meta, Amazon / retail media networks, and CTV/video platforms., • Stay actively plugged into changes across media platforms, privacy shifts, and measurement innovation., • Remain plugging into the ever changing environment and consistently researching platforms., • Define and enforce standards for test design, model assumptions, validation, documentation, and analytical readouts., • Act as a final quality gate, ensuring weak, underpowered, or misleading analyses do not reach clients., • Analyst Leadership & Development, • Lead and develop analysts through meaningful review of work—including code, models, test designs, and outputs., • Raise the overall technical and analytical quality of the team through hands-on coaching and feedback., • Significant experience leading media analytics in a retail or retail-focused environment., • Deep knowledge of leading digital marketing platforms, including Google (Search & YouTube), Meta, Amazon / retail media networks, and CTV/video platforms., • Hands-on experience running MMM, incrementality tests, and causal analyses tied to media investment decisions., • Strong understanding of retail business dynamics and how analytics supports growth, efficiency, and profitability., • Applied Statistical Fluency, • Working knowledge of regression, time-series analysis, Bayesian concepts, power analysis, confidence intervals, and bias—used to pressure-test and defend media measurement, not as academic theory., • Commercial & Strategic Judgment, • Leadership & Communication, • Proven ability to operate confidently with senior executives and defend analytical recommendations under scrutiny., • Demonstrated people management experience, including hiring, developing, and performance-managing analysts and managers; provides clear feedback, sets expectations, and builds high-performing analytics teams., • Strong storytelling skills with a focus on decisions, next steps, and impact, not insight-only decks. Benefits & Perks • Competitive and equitable pay, 401k matching, and bi-annual bonus eligibility, • Flexible PTO and Half-Day Fridays, • Philanthropic Efforts and Paid Time Off to Volunteer, • Fully covered medical, dental, and vision insurance, • Annual Wellness Stipend, • Currently a hybrid work environment with stunning NYC & Dallas offices The base salary range for this role in New York City is $165,000 to $225,000, depending on experience. Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes a bi-annual performance bonus, free health insurance, annual wellness stipend, company 401k contribution, & more. January Digital is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-Hybrid

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Job Description We are a downtown boutique immigration law firm currently implementing new case management software and we are looking for a tech savvy paralegal who will be integral to the implementation process. We are looking for someone who is interested in learning immigration law and becoming an immigration paralegal as we believe it is important for the person who is assisting with the technology part of the process, to also be versed in the way our firm processes immigration cases. We are looking for recent graduates who are ready to work full-time in our downtown loft-like Manhattan offices. Prior experience with legal case management software (e.g., Clio, CASEpeer, Litify, MyCase, LawRuler, FileVine) is a plus, although no prior immigration experience is required. Experience with any productivity software is also beneficial. Our portfolio of clients include technology companies, financial services firms, world renowned advertising and design agencies, media and entertainment firms, luxury fashion labels, high-end hotels and restaurants as well individuals working in those industries. About you : You are intellectually curious, conscientious, and friendly. You enjoy problem solving and have a passion for technology and innovation. With a keen interest in learning new things, you love researching and finding answers to questions, paying close attention to detail to ensure precision and accuracy. You have strong written communication skills and are tech-savvy, with experience managing contact lists, client outreach emails, and calendars. Project management is something you enjoy, and you're highly organized, proactive, and take initiative. You have a solid understanding of Microsoft Office applications and enjoy staying up to date on new technology and software. Prior experience with data entry and legal case management software are a plus, as it enhances your ability to efficiently manage client information and support legal processes. You are also happy to take on non-legal tasks, such as filing, photocopying, scanning, scheduling, and greeting clients when necessary. You value diverse backgrounds and perspectives and are passionate about helping individuals pursue their dreams of living and working in the United States. Preferred Skills and Experience : Experience with data entry and law firm case management systems is highly valued, along with a proven ability to create and refine processes through technology-driven solutions. Digital design skills and web savvy are a bonus. While prior experience in immigration law or a law office is helpful, it is not required. Previous customer service experience is also beneficial. The role requires strong critical thinking and English writing skills, flexibility with hours, and the ability to collaborate effectively with colleagues. Precision and accuracy in task completion are essential, as well as fluency with technology and the ability to leverage case management systems to enhance workflow efficiency. Paralegal responsibilities will include : Research and writing, communicating with clients, data entry of forms, maintaining data in case management software, booking visa appointments, preparing other legal documents for review by senior paralegals and attorneys. Specific duties involve case management, client communication, and visa application filings: * Manage and organize client case files using Clio, ensuring efficient tracking and accurate documentation throughout the visa application (E-3, H-1B, TN, amongst other categories) process. * Prepare consult summaries and assist with the client intake process, ensuring clarity, accuracy, and adherence to firm guidelines. * Draft supporting documents and other materials as part of a complete visa packet for clients' visa applications. * Coordinate client communications through Gmail/Clio, handling inquiries, requesting documents, providing updates on case status. * Assist with gathering and verifying client documents and information, ensuring timely submission for clients’ visa applications. * Provide administrative support to attorneys by tracking case deadlines, managing documentation, and assisting with the preparation of filings for government agencies. * Leverage technology to streamline case management processes, ensuring efficient workflows and effective collaboration across the team. Application process: Please send a cover email explaining why you are interested in this position, and why you think you might be a good fit. Please attach your resume and tell us your top 3 favorite foods and why to: . Use the subject line: Entry Level Paralegal / Legal Administration Assistant – [Your Name]. To show us you’re paying attention, include also in the subject line of the email your answer to this question “What Australian actress got Oscar nominated and won a Golden Globe for playing a New York conductor in Tár?” ? Company DescriptionCammisa Markel PLLC is a boutique immigration law firm in downtown Manhattan that is dedicated to its clients and passionate about helping individuals and companies achieve positive outcomes. The firm has a sophisticated and dynamic clientele concentrated in the Advertising, Creative, Tech, Finance, Design and Hospitality fields. With an Australian-born founder and principal, the firm is known for its successful work on behalf of Australian foreign nationals. However, it represents clients from every country. Cammisa Markel seeks an experienced immigration attorney to join our team to handle a diverse and complex case load and provide legal advice and guidance to a wide range of clients from individuals to large corporations and small start-ups.Cammisa Markel PLLC is a boutique immigration law firm in downtown Manhattan that is dedicated to its clients and passionate about helping individuals and companies achieve positive outcomes. The firm has a sophisticated and dynamic clientele concentrated in the Advertising, Creative, Tech, Finance, Design and Hospitality fields. With an Australian-born founder and principal, the firm is known for its successful work on behalf of Australian foreign nationals. However, it represents clients from every country. Cammisa Markel seeks an experienced immigration attorney to join our team to handle a diverse and complex case load and provide legal advice and guidance to a wide range of clients from individuals to large corporations and small start-ups.

Job DescriptionCompany Description We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses The AI Summit Series is the world’s leading event series dedicated to advancing artificial intelligence in business. From FTSE and Fortune 500 companies to cutting-edge start-ups, we bring together the brightest minds in AI to explore, innovate, and shape the future of technology. For over a decade, across our international series, we've been transforming theoretical discussions into tangible, profitable business outcomes. You can find us in Singapore, London, Las Vegas, Cape Town and New York. This is where commercial AI comes to life. Job Description This position is based in our New York office at 605 Third Avenue. Are you ready to take your marketing career to the next level in the world’s most exciting tech space? We’re seeking a Senior Marketing Associate, Content & Social Media to join our dynamic team for The AI Summit Series, the premier global AI event portfolio that brings together industry titans, innovators, and thought leaders. Your Impact Reporting to the Marketing Manager, Content you’ll play a pivotal role in creating and executing content and social media strategies that drive audience engagement, increase brand visibility, and support event delegate acquisition. As a key contributor to top-of-funnel marketing efforts, you’ll focus on building awareness and interest among target audiences, ensuring a steady flow of engaged prospects into the marketing funnel. Your work will help establish The AI Summit Series as the go-to destination for commercial AI insights and innovation. This is your opportunity to contribute to the success of the world’s most influential AI events while advancing your career in a fast-paced, innovative environment. Your Role As a key member of the Marketing Team, you’ll: • Develop engaging, high-quality content across multiple formats, including blog posts, social media updates, infographics, videos, and evergreen email campaigns., • Take ownership of our social media presence across platforms, ensuring a consistent and compelling brand voice., • Bring creativity to the forefront by crafting engaging social posts that resonate with our target audience and align with campaign objectives., • Actively respond to followers, fostering meaningful interactions and building a strong online community., • Experiment with new formats, trends, and approaches to keep our social media content fresh and innovative., • Support the implementation of marketing campaigns that align with business objectives and KPIs., • Create content that resonates with target audiences, driving traffic, engagement, and conversions., • Collaborate with the SEO team to ensure content is optimized for search engines and aligns with best practices., • Use data and insights to measure the effectiveness of content and social media efforts, and refine strategies accordingly., • Work closely with the Marketing Manager, Sales team, and other stakeholders to produce customer-centric materials that support business growth.Qualifications What You’ll Need • 2-3 years of experience in marketing, with a focus on content creation and social media management., • Exceptional writing and editing skills, with the ability to craft compelling content that aligns with brand guidelines., • A flair for generating innovative ideas and a willingness to experiment with new formats and approaches., • Ability to use data to inform decisions and optimize content strategies., • Familiarity with MarTech tools such as Google Analytics, Eloqua, and social media management platforms., • Strong interpersonal skills and the ability to work effectively in a matrix-style environment with multiple teams and stakeholders. Our vibrant office is conveniently located in the heart of New York City at 605 Third Avenue, offering excellent transport connections. We embrace flexible working with a balanced approach of three days in our collaborative office space and two days working remotely, giving you the perfect blend of team connection and personal flexibility. Join us in shaping the future of AI events while advancing your marketing career in a supportive, innovative, and forward-thinking environment! Additional Information This position is offering a salary range of between $62,500 - $76,000 USD per anum This job posting will close on 03/01 We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • A flexible range of personal benefits to choose from, plus company funded private medical cover, • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares, • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more, • Recognition for great work, with global awards and kudos programmes, • As an international company, the chance to collaborate with teams around the world, • This role is paying an annual salary of $62,500 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

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