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The Program Director is responsible for overseeing the daily operations of the program, ensuring quality service delivery, and supervising staff in collaboration with the Clinical Director. This role focuses on maintaining compliance with program policies, implementing best practices, and enhancing client care. Program director is responsible for the overall management and administrative operations of an OASAS Part 822 treatment program. The Program Director must have supervisory experience. Responsibilities: Work under the Clinical Director to implement program policies, procedures, and protocols. Provide direct supervision to Case Managers, Client Care Coordinators, and other program staff, ensuring effective service delivery. Oversee the substance use treatment and recovery support services, ensuring alignment with Evidence-Based Practices (EBP) such as Motivational Interviewing (MI) and Trauma-Informed Care (TIC). Ensure all client services comply with regulatory requirements and organizational standards. Monitor and support staff in case management, crisis intervention, and discharge planning. Develop and implement strategies to enhance service quality, client engagement, and program outcomes. Review and ensure accurate documentation of client records, treatment plans, and progress notes. Collaborate with community agencies, healthcare providers, and referral sources to ensure seamless client care. Monitor program outcomes, prepare reports, and provide data analysis to measure effectiveness. Assist in incident management and crisis response, ensuring staff adhere to safety protocols. Participate in audits, compliance reviews, and quality improvement initiatives. Interview, hire, train, appraise, evaluate, discipline/terminate subordinate staff. Oversee monthly reporting, including to OASAS, executive management, STARS, legal references, and more. Manage comprehensive training needs of clinical and administrative staff. Build relationships with outside entities to increase referrals. Implement strategic plan for program growth. Ensure that all program staff upholds the agency's Code of Conduct/Code of Ethics and comply with all Federal, state and local law/regulation, including confidentiality and HIPAA privacy/security regulations. Lead weekly interdisciplinary team meetings/case conferences/QI. Perform other duties as assigned. Qualifications: Minimum of three (3) years of supervisory experience in a behavioral health, substance use, or social services setting. Experience in substance use treatment, mental health services, and supportive housing programs. Knowledge of clinical case management, discharge planning, and crisis intervention techniques. Strong leadership, communication, and organizational skills. Ability to train and mentor staff in Evidence-Based Practices (EBP). Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. Currently hold a LMHC license in good standing. Bilingual (English/Spanish) preferred. Core Competencies: Leadership & Supervision: Guide and support a multi-disciplinary team to ensure high-quality service delivery. Program Development: Implement strategies that enhance program effectiveness and client outcomes. Compliance & Accountability: Maintain adherence to regulatory standards and internal policies. Communication & Collaboration: Engage with internal and external stakeholders to foster a strong support network. Problem-Solving & Adaptability: Address client needs and staff challenges proactively and efficiently. This position is a critical leadership role, requiring a strong clinical background, supervisory skills, and commitment to high-quality care. Job Types: Full-time, Part-time Pay: $65,000.00 - $75,000.00 per year Benefits: Paid time off Parental leave People with a criminal record are encouraged to apply Work Location: In person
Job Title: Medical Biller / Front Desk Manager Location: Corazon En Forma Cardiology Job Type: Full-Time Reports To: Practice Administrator / Physician About Us: Corazon En Forma Cardiology is a patient-centered practice dedicated to providing exceptional cardiovascular care. We are seeking a highly organized and experienced Medical Biller/Front Desk Manager to join our team and oversee both front desk operations and medical billing activities to ensure smooth administrative flow and accurate reimbursement. Position Summary: The Medical Biller/Front Desk Manager plays a dual role in managing the day-to-day operations of the front desk and handling all aspects of medical billing and insurance claims. This role is essential in maintaining a professional, efficient, and patient-friendly environment. Key Responsibilities: Front Desk Management: - Oversee all front desk operations and staff - Greet and check in patients in a warm and professional manner - Manage appointment scheduling and ensure efficient patient flow - Handle patient inquiries and complaints promptly and professionally - Maintain the cleanliness and organization of the reception area - Ensure HIPAA compliance at all times Medical Billing: - Verify insurance eligibility and benefits prior to patient visits - Submit accurate claims to insurance providers in a timely manner - Follow up on unpaid or denied claims and initiate appeals as needed - Post insurance and patient payments to accounts - Generate patient statements and handle billing inquiries - Maintain up-to-date knowledge of insurance regulations and coding Qualifications: - High school diploma or equivalent; Associate's or Bachelor's degree preferred - Minimum 2 years of experience in medical billing and front desk operations (cardiology experience a plus) - Proficient with medical billing software and EHR systems (e.g., Kareo, Athena, or similar) - Strong knowledge of CPT, ICD-10 codes, and insurance guidelines - Bilingual in English and Spanish is a plus - Excellent communication, problem-solving, and organizational skills - Ability to multitask in a fast-paced environment What We Offer: - Competitive salary - Paid time off and holidays - Opportunities for professional growth - Friendly and supportive work environment
Senior Phlebotomy Consultant (Contract) Quick & Gentle Phlebotomy • Hybrid | Bronx & Philadelphia Do you have 10+ years of high‑volume phlebotomy experience and a passion for elevating clinical standards? We’re looking for a seasoned professional to serve as our in‑house expert and guide us through rapid growth, ensuring every protocol, checklist, and training module meets—or exceeds—industry best practices. What You’ll Do ● • Audit & refine SOPs – Review our specimen-handling, labeling, and home‑visit procedures; identify gaps and implement fixes. ● • Coach our team – Deliver hands‑on skills assessments and mentorship for new mobile phlebotomists. ● • Compliance leadership – Keep us aligned with CLIA, OSHA, and HIPAA requirements; update documentation as regulations evolve. ● • Quality dashboards – Establish KPIs (first‑stick success rate, turnaround time, incident reports) and run monthly performance reviews. ● • Launch support – Advise on equipment specs, supply forecasting, and client‑site workflows as we expand into new territories. What You Bring ● • 10+ years frontline phlebotomy (hospital or high‑volume draw center); mobile/home‑care experience a plus. ● • Current CPT/LPT licensure (NY or PA preferred) and BLS certified. ● • Demonstrated success building or revamping phlebotomy programs—training curricula, QA systems, or startup consulting. ● • Clear, confident communicator who can translate regulations into actionable checklists. ● • Available 5–10 hrs/week for virtual meetings plus occasional on‑site visits (Bronx & Philly). Why Join Us ● • Shape the clinical backbone of a fast‑growing, patient‑centric mobile phlebotomy service. ● • Flexible contract arrangement—bill hourly or per‑milestone. ● • Direct line to ownership; your expert voice drives decision‑making. ● • Opportunity to build a legacy of gold‑standard protocols that improve patient experiences city‑wide.