Director of Technology
3 days ago
Monmouth Junction
Job Description Summary of Position Hermann Services Inc. seeking an experienced hands-on Director of Information Technology to lead our technology strategy and operations across our multi-location logistics organization. This is a strategic leadership position focused on vendor management, risk governance, and providing technical guidance to C-level executives as the organization continues to scale. The ideal candidate will serve as the technology owner for the organization, coordinating complex IT services delivered by third-party vendors while ensuring alignment with business objectives. Essential Duties and Responsibilities Strategic Leadership & C-Level Engagement • Serve as the primary technology advisor to C-level executives, translating complex technical concepts into business impact and strategic recommendations., • Develop and communicate IT strategy that aligns with business growth objectives and operational needs across warehouse and office locations., • Present technology roadmaps, risk assessments, AI & Digital transformation initiatives, and investment recommendations to executive leadership., • Manage relationship with primary IT infrastructure vendor responsible for SOC/SIEM, Help Desk, network operations, wireless infrastructure, and M365/Azure support., • Oversee Warehouse Management System (WMS) vendor, ensuring system performance, integration, and alignment with operational requirements., • Establish and enforce service level agreements (SLAs), performance metrics, and accountability standards for all technology vendors., • Coordinate vendor activities to ensure seamless integration between infrastructure, applications, and business operations., • Oversee cybersecurity posture through vendor-provided SOC/SIEM services, ensuring appropriate threat detection and response capabilities., • Conduct technology risk assessments and develop mitigation strategies across all locations and systems., • Ensure compliance with industry regulations, data protection requirements, and internal governance policies., • Oversee multi-location network infrastructure including SDWAN deployment and Azure connectivity across warehouse and office locations., • Ensure optimal performance and reliability of Azure-hosted business applications and M365 environment., • Monitor and optimize WMS / TMS performance to support warehouse & transportation operations and business growth., • Directly manage and develop a support technician(s), providing guidance and professional growth opportunities., • Collaborate with vendor teams to ensure effective support delivery and knowledge transfer. Minimum Qualifications Education & Experience • Bachelor’s degree in information technology, Computer Science, or related field or combination of education and experience (Required); master’s degree (Preferred)., • Relevant certifications such as Microsoft Azure certifications, ITIL, CISSP, or PMP (required); Power BI (Preferred)., • Minimum 10+ years of progressive IT leadership experience, with at least 5 years in senior management roles., • Demonstrated experience managing C-level relationships and providing strategic technology guidance., • Prior experience in logistics, supply chain, or distribution industry., • Experience with IT service management frameworks and vendor governance best practices., • Background in supporting rapid organizational growth and expansion initiatives., • Deep understanding of IT administration for: Windows domain, Microsoft Office 365 technologies, and Azure cloud platform (including deployment, governance, and optimization), VOIP, SQL Server oversight, and LAN & WAN (Required)., • Strong knowledge of Warehouse Management Systems (WMS) and logistics technology ecosystems (Preferred)., • Expertise in SDWAN technologies and multi-location network architecture, including Azure connectivity and hybrid networking., • Understanding of cybersecurity frameworks, SOC/SIEM operations, and risk management principles., • Familiarity with enterprise wireless infrastructure and multi-site support models., • Data extraction for operations reporting., • Repair and troubleshoot IT equipment., • Repair and troubleshoot network issues., • Proven track record of successful vendor management and service delivery optimization., • Exceptional communication skills with ability to present complex technical information to non-technical executive audiences., • Strong business acumen and ability to align technology investments with organizational objectives., • Experience conducting risk assessments and developing governance frameworks., • Understanding of logistics and warehouse operations, including technology requirements and operational workflows (Preferred)., • Experience supporting multi-location organizations with distributed warehouse and office environments. Job Detail: Conduct • Be a positive representative of Hermann Services as a culture contributor and employee experience champion., • Acts in a professional manner always, acting as a representative and advocate of Hermann Services Inc., • Contributes to a positive work environment through actions and interactions with others., • Actively seeks job-related training and educational opportunities., • Adheres to Hermann Service’s Core Values. Works in a standard office environment with some travel to other locations as needed (i.e. other facilities, staff events, training, etc.). • Must be able to lift up to 20 pounds, on occasion, such as office products, equipment, and supplies.