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Job DescriptionFull-time | Monday to Friday | Occasional weekends as needed Benefits: Health insurance, Paid time off About Us Manhattan School of Computer Technology (MSCT) is a premier institution offering specialized training programs both on-campus and online. We are committed to providing high-quality education and exceptional student support. With a strong track record of success and high job placement rates, MSCT is dedicated to helping students achieve their career goals. We are looking for a motivated Admissions Representative who thrives in a fast-paced environment and is passionate about helping individuals pursue their education. If you have strong sales and customer service skills, enjoy connecting with people, and want to make an impact, this opportunity is for you! Responsibilities Handle inbound and outbound calls, texts, and emails to prospective students. Conduct engaging and informative presentations and campus tours (in-person and via Zoom). Follow up with prospective students, nurture leads, and guide them through the enrollment process. Utilize a CRM system to track all student interactions, follow-ups, and enrollment status. Work collaboratively with the admissions team to meet enrollment goals while ensuring compliance with regulatory standards. Participate in ongoing training and professional development to refine sales and communication skills. Requirements ✔ Minimum of 1 years of sales experience required (preferably in admissions, consultative sales, or customer engagement). ✔ Excellent interpersonal and communication skills with a persuasive, engaging approach. ✔ Self-motivated and goal-driven with a strong ability to connect with prospective students. ✔ Tech-savvy: Comfortable using CRM systems, Microsoft Office, Zoom, and email communication. ✔ Highly organized and able to multi-task in a fast-paced environment. ✔ Ability to work independently while contributing to a team-oriented culture. Why Join MSCT? ✔ Career Growth: Opportunities for advancement into leadership and senior admissions roles. ✔ Supportive Work Environment: A collaborative, mission-driven team dedicated to student success. ✔ Training & Development: Ongoing coaching to enhance your skills in sales and enrollment. ✔ Impact-Driven Work: Help students take life-changing steps toward their future careers. Work Location In-person | Brooklyn, NY If you're a driven sales professional looking for a rewarding career, apply today! Job Type: Full-time Benefits: Health insurance Paid time off Work Location: Hybrid remote in Brooklyn, NY 11230 Compensation details: 45000-55000 Yearly Salary PI07f3c548617c-25405-40436577

Job Description Kitchen + Kocktails is looking for an EXPERIENCED Restaurant Reservations and Events Manager for our upscale, vibe-dining restaurant in New York! Only applicants with 7+ years of Reservation Sales and Events Management experience will be considered. This is a role that requires high energy and and above average interpersonal skills. Check us out! Primary responsibilities: • Sales and Marketing, • Event Planning and management, • Engaging customers (potential and repeat) through social media, email and/or phone calls to book and confirm reservations request., • Meeting sales goal(s) through reservations all days of open operation., • Confirming and placing 75 reservations per day., • Engaging and clearing daily email / social media request of restaurant., • Creating, updating and maintaining Reservations and Customer Service reference materials and procedures., • Developing, monitoring, and reporting on departmental metrics and sales or service trends., • Maintaining an effective quality program to increase sales and deliver excellent customer service., • Managing forms and files containing key guest information required prior to travel., • Handling the overflow of inbound calls as well as escalated customer calls or issues that are not resolved through normal means., • Hiring and developing staff to maintain a high quality, professional travel team., • Managing the planning, scheduling, execution, and monitoring of all departmental tasks to ensure customer needs are met in a timely and satisfactory manner., • Assuming responsibilities for other projects as needed. Position Requirements: • Ability to multi-task, be a team player, and have strong organizational skills., • Ability to communicate effectively both written and oral in a professional manner., • High energy, ability to remain focused on goals, working independently., • Experienced background in guest relations and/or phone reservations., • Comprehensive knowledge of OpenTable/comparable booking platforms applications and the Internet., • Bachelor’s degree in business or other related field preferred. Our Cuisine At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor. Our Atmosphere Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.Our Story\r\nFounded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.\r\n\r\nOur Cuisine\r\nAt Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.\r\n\r\nOur Atmosphere\r\nDesigned with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.

Job Description About The Chefs' Warehouse The Chefs' Warehouse, Inc. () combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants. Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs. Our C.H.E.F.S. Values: Curious & Creative Hungry For Food & Results Entrepreneurial Forward Thinking & Flexible Supportive (Of Peers & Chefs) Position Summary: The Receiver that will be responsible for working closely with the Warehouse Manager by providing support to the warehouse operations including receiving, staging, replenishing, and inventory control and ensuring that all customer orders are completed. What you’ll do: • Supports receiving, warehousing, and distribution operations by initiating, coordinating, and supporting program, operational, and personnel policies and procedures., • Controls inventory levels by conducting physical counts; reconciling with data storage system., • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement., • Ensures the warehouse is kept clean and in compliance with AIB and NFS standards., • Supports workloads and productivity and ensure that all receiving and put away is completed in a timely manner and inventory is maintained accurately., • Ensures compliance with OSHA standards and company safety requirements., • Covers for any other area of the warehouse as needed and supports the day operation when day manager is not available., • Records and document all appropriate documentation and report all discrepancies to AP, Purchasing, and Operations Management., • Ensures inbound trucks are properly scheduled and product is in a wholesome intact condition., • Properly receives inbound loads, records entries accurately, and scans products properly according to the purchase order., • Monitors product levels and rotation., • Helps stock, manage, and locate inbound product., • Supports other warehouse functions when needed., • Cleans and document sanitation in receiving docks and supports cleanliness throughout warehouse., • Completes warehouse operational requirements by finishing daily tasks and reporting appropriate receiving documents to AP and Operations Manager., • Ensure Lumping checks are received and logged appropriately and to send to accounting., • Leadership, and able to work as a team., • Knowledge of and demonstrated success in implementing best practices in distribution, with a focus on receiving and inventory control., • Ability to analyze and report on data to management in a clear, concise manner., • Manages time effectively and adapts quickly to changing priorities., • Accurate with attention to detail., • Strong communication and organization skills with superior work ethic., • Judgment and decision-making ability., • Team player who works productively with wide range of staff., • Excellent interpersonal communication, leadership, and customer service skills., • The ability to make decisions, problem-solve, prioritize assignments, and direct the workforce in an ever-changing, warehouse environment., • Proficiency with computer systems (Outlook, MS Excel) Ability to learn Canopy and other software as needed., • Experience with process improvement and knowledge of best practices within receiving and inventory control., • Ability to motivate, influence, communicate and engage with staff in all the company objectives. The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits: • Paid Vacations, Paid Holidays, • Health, Dental and Medical Benefits, • Weekly pay, • Life Insurance, • 5% above cost for our high-quality food products, • Employee discounts for travel and events, • 401k, • Employee Stock Purchase Plan The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

Yellowstone Local is proud to represent Airtronics, a Hickory company, an industry leader in HVAC service and operations. Take control of your income and build a career helping homeowners upgrade to smarter, energy-efficient comfort solutions. What’s in it for You? * Commission-based pay structure with uncapped earning potential * Average earnings range based on performance and closed sales * Monday through Friday schedule, 9:00 AM to 5:00 PM * Consistent flow of pre-qualified inbound leads * No cold calling required * Ongoing sales training and coaching to improve closing performance * Access to modern sales tools and technology * Opportunity to sell high-efficiency HVAC systems and home comfort solutions Why You’ll Love It Here * Established HVAC company with a strong reputation in residential service and installation * Focus on energy-efficient solutions in a growing market * Team-oriented environment that values accountability and results * Clear opportunity to grow your sales career and increase earnings * Leadership team that supports your development and success Your New Role * Conduct in-home HVAC sales consultations throughout Manhattan, Brooklyn, and Queens, NY * Assess customer needs and recommend heating and cooling system solutions * Handle inbound leads and convert opportunities into closed sales * Manage your schedule, appointments, and follow-ups * Present pricing, financing options, and system benefits in a clear and professional manner * Prepare proposals and coordinate with internal teams on project details * Close system installation and replacement sales by communicating long-term value * Maintain strong customer relationships before and after the sale Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. * Minimum 2 years of HVAC sales experience required * Proven ability to close sales and build customer relationships * Strong communication and presentation skills * Ability to work independently in a performance-based role * Strong organization and time management skills * Valid driver’s license Airtronics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow

Job Description Job Summary: As a member of our warehouse team, you will take orders from request to reality, in an environment where you’ll feel and create a culture of safety and family. You will safely and efficiently move and track all inbound outbound, and stored products within the warehouse. This includes performing a variety of tasks such as; offloading, stocking, selecting, and replenishing products to ensure that the warehouse is providing NYMTC customers with exceptional service and quality. Essential Job Functions: • Receiving all inbound merchandise and locating proper pick location., • Restocking order pick and flow lines to prepare warehouse for order selection., • Ensuring placement of product in sufficient quantities to accommodate routine or special demands., • Maintaining a high level of attention to detail by ensuring that proper attention is given to all areas including, but not limited to; balers, aisles, racking, floors, door pits, and other areas as assigned., • Transferring merchandise from the receiving area to their stock location., • Consolidating merchandise into picking containers, as necessary., • Packing products securely in cartons and totes., • Using the appropriate equipment, ensure that safe and efficient movement and tracking of any inbound, outbound, and stored products within the warehouse., • Maintaining inventory integrity by adhering to system processes at all times., • Pulling orders according to sequencing on delivery route/run list., • Recording amounts of materials or items received or distributed., • Performing end of shift tasks such as charging power equipment and verifying completed work., • Maintaining clean, orderly workstation-returning supplies and merchandise to assigned locations., • Committing to safe work practices in adherence with NYMTC safety policies and requirements., • Performing other tasks and duties as assigned. Other Essential Functions/Requirements: -Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; • This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; or this job description is subject to change at any time. Education, Experience and Skills Required: • High School Diploma or GED with at least 1 years’ experience, • Effective oral and written communication skills., • Commitment to company values and strong customer orientation. Work Environment: • Equipment in motion (forklifts, electric pallet jacks, scooters) Benefits: • Health Insurance, • Dental & Vision Insurance, • 401(k) Retirement Plan, • Life Insurance, • Supplementary Insurance Equal Opportunity Statement: New York Mutual Trade, Inc. is an equal opportunity employer. It is the policy of the company to hire, train, promote and pay its associates without regard to race, creed, color, religion, national origin, citizenship status, gender, marital status, age, disability, sexual orientation or veteran status. 2nd Shift Hours 7:00 PM - 4:00 AM 40 hours a week

Job DescriptionKoeppel Auto Group is always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! If you would like to join our team, apply here. What We Offer • Medical, Dental & Vision Insurance, • 401K Plan, • Paid time off and vacation, • Short/Long Term Disability, • Growth opportunities, • Paid Training, • Employee vehicle purchase plans, • Family-owned and operated, • Keep the parts department neat and orderly, • Process all inventory transactions pertaining to the parts department, coordinate activities of warehouse, verify and maintain records for incoming and outgoing shipments, • Confirm Inbound / Outbound shipment documentation and accuracy, • Assist with inventory re-stock process, • Transportation of materials, • Maintain logs for product returns, • High school graduate or equivalent, • Ability to read and comprehend instructions and information, • Must be able to represent the dealership in a professional manner, • Team Oriented, • Flexible and focused on maintaining a high level of customer service, • Valid driver’s license with a clear driving record with no suspensions or major violations, • Willing to submit to pre-employment drug screen and background checkWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Summary: As a member of our warehouse team, you will take orders from request to reality, in an environment where you’ll feel and create a culture of safety and family. You will safely and efficiently move and track all inbound outbound, and stored products within the warehouse. This includes performing a variety of tasks such as; offloading, stocking, selecting, and replenishing products to ensure that the warehouse is providing NYMTC customers with exceptional service and quality. Essential Job Functions: • Receiving all inbound merchandise and locating proper pick location., • Restocking order pick and flow lines to prepare warehouse for order selection., • Ensuring placement of product in sufficient quantities to accommodate routine or special demands., • Maintaining a high level of attention to detail by ensuring that proper attention is given to all areas including, but not limited to; balers, aisles, racking, floors, door pits, and other areas as assigned., • Transferring merchandise from the receiving area to their stock location., • Consolidating merchandise into picking containers, as necessary., • Packing products securely in cartons and totes., • Using the appropriate equipment, ensure that safe and efficient movement and tracking of any inbound, outbound, and stored products within the warehouse., • Maintaining inventory integrity by adhering to system processes at all times., • Pulling orders according to sequencing on delivery route/run list., • Recording amounts of materials or items received or distributed., • Performing end of shift tasks such as charging power equipment and verifying completed work., • Maintaining clean, orderly workstation-returning supplies and merchandise to assigned locations., • Committing to safe work practices in adherence with NYMTC safety policies and requirements., • Performing other tasks and duties as assigned. Other Essential Functions/Requirements: -Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; • This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; or this job description is subject to change at any time. Education, Experience and Skills Required: • High School Diploma or GED with at least 1 years’ experience, • Effective oral and written communication skills., • Commitment to company values and strong customer orientation. Work Environment: • Equipment in motion (forklifts, electric pallet jacks, scooters) Benefits: • Health Insurance, • Dental & Vision Insurance, • 401(k) Retirement Plan, • Life Insurance, • Supplementary Insurance Equal Opportunity Statement: New York Mutual Trade, Inc. is an equal opportunity employer. It is the policy of the company to hire, train, promote and pay its associates without regard to race, creed, color, religion, national origin, citizenship status, gender, marital status, age, disability, sexual orientation or veteran status. 1st Shift Monday through Friday 7:00AM - 4:00PM 40 hours a week

Job Description Position Title: Bilingual Call Center Representative Department: Dispatch Location: Corporate Headquarters Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. -Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service -Representatives or utilized technology systems via phone and email communication modes. -Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner -Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance -Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed -Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction -Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken -Identifies escalating priority issues and reports situations to leadership as soon as possible -Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command -Follows up on complicated customer calls where required -Completes call notes and call reports as necessary; updates as needed -Obtains and evaluates all relevant data to handle complaints and inquiries -Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers -Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments -Responsible for completing all necessary training including de-escalation and customer service technique -Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job DescriptionWhy Prizeout At Prizeout, we provide rewards and loyalty solutions that transform how partners engage their customers and help them maximize their financial potential. We keep the user at the center of every decision and we value humility, curiosity, and ownership. We hire people who trust themselves, get things done, and thrive in a fast-moving, collaborative environment. As our team continues to grow, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function. About This Role The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization. This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence. This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement. What You'll Do * Be the strategic point of contact for escalated support inquiries, ensuring timely, accurate, and service-oriented responses. * Lead, coach, and develop the Customer Support team through mentorship and clear expectations. * Build and optimize operational workflows using Zendesk’s full product capabilities, (including ticket tagging, automation, and visibility/performance dashboards). * Improve and expand the Help Center to drive self-service adoption and reduce inbound volume. * Lead and implement the AI support chat project, ensuring thoughtful integration into the broader support ecosystem. * Partner cross-functionally with Product, Engineering, and Operations to resolve issues, improve processes, and advocate for partner needs. * Identify trends in support data and translate insights into improvements. * Build strong relationships with internal stakeholders and external partners to ensure alignment and trust. What You'll Bring * 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred). * 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives. * Experience building or optimizing support systems (Zendesk strongly preferred). * Strong operational mindset with the ability to design scalable processes. * Excellent written and verbal communication skills. * Data-driven decision maker who is comfortable analyzing support metrics and performance trends. * Organized, detail-oriented, and comfortable managing multiple priorities simultaneously. * A partner-first mindset with patience, empathy, and a solutions-oriented approach. * Comfortable operating in a fast-growing, evolving environment. Please Note: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. The expected salary range for this position is $95,000 - $110,000, plus an equity component. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWho we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment and support function. The ideal candidate is an empathetic problem-solver, a clear communicator, and is willing to get their hands dirty in the day-to-day details of helping our users succeed. Direction will be ambiguous at times, so a high degree of ownership, creativity, and a bias for action are crucial. Fundamentally, this role is about understanding our customers' needs and championing their success. Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Where you will make an impact: • Serve as the escalation point for our SMB customers, managing inbound inquiries via email, chat, and phone., • Triage, troubleshoot, and resolve customer issues, documenting and escalating technical bugs to our Engineering team with clear and concise tickets., • Conduct periodic, proactive client outreach to ensure ongoing engagement, monitor product usage, and share best practices., • Become a product expert and contribute to our customer-facing Knowledge Base, creating articles, tutorials, and guides that empower users and enable self-service., • Serve as the voice of the customer, translating their feedback into actionable insights for our Product and Engineering teams to drive product improvement., • Collaborate with the Implementation team to ensure a seamless post-sale handoff and onboarding experience for new clients., • Monitor customer health to proactively identify and address potential issues, driving platform adoption and mitigating churn., • Identify potential upsell and cross-sell opportunities., • Contribute to the continuous improvement of our customer success processes, tools, and playbooks., • Maintain accurate client documentation, including training records, escalations, and engagement historyWe’d love to hear from you if you have:, • 1+ years of experience in a customer-facing role (e.g., Customer Support, Customer Success, Account Management), preferably in a B2B SaaS environment., • Bachelor’s degree or equivalent practical experience., • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence., • A high degree of technical aptitude and the ability to learn new software quickly., • Experience with customer support platforms (e.g., Zendesk, Intercom, Jira) and/or CRMs (e.g., HubSpot, Salesforce)., • Strong problem-solving skills and the ability to navigate ambiguous customer situations., • Willingness to embrace the unstructured, fast-paced environment of a high-growth startupNice-to-haves:, • Prior startup experience., • Experience in Proptech or Fintech., • Experience creating content for a knowledge base (articles, videos, FAQs)., • Familiarity with tracking and influencing customer success metrics (e.g., NPS, CSAT, Time to Resolution)What we offer:, • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office., • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change., • Competitive Compensation: Competitive OTE + Pre-IPO equity., • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.

Job Description Client Services Associate 📍 New York, NY 10007 | On-site A hands-on, service-oriented role for someone who takes pride in keeping daily operations running smoothly. Deliver seamless mail, office, and client support services while maintaining a professional and efficient workplace experience. SPS Global is seeking a detail-oriented and service-driven Client Services Associate to support daily mailroom operations and office services. This role plays a key part in ensuring smooth business operations by managing mail distribution, shipping/receiving, office supply coordination, and providing front office support when needed. You'll help create a polished, organized, and client-focused environment through reliable service and strong attention to detail. What You'll Do: This role combines mailroom operations, office support, and client service excellence. • Mail & Shipping Operations, • Receive, sort, and log inbound mail and packages, • Manage outgoing mail and shipping transactions, • Distribute deliveries and notify employees upon receipt, • Serve as the point of contact for mail and package inquiries, • Handle shipping and receiving of materials and supplies, • Office & Facilities Support, • Maintain and replenish office supplies (e.g., paper, toner, pantry items), • Ensure copy/print machines and multi-function devices are operational and stocked, • Submit work orders and assist with basic troubleshooting, • Support meeting and conference room setups, • Maintain cleanliness and organization of the Business Service Center, • Perform light maintenance and cleaning as needed, • Front Office & Client Service, • Provide 5-star customer service across all interactions, • Offer reception/concierge coverage when required, • Build strong relationships with employees and teams, • Maintain professionalism and composure in all interactions, • Team & Operational Support, • Assist with training back-up staff on procedures, • Proactively seek additional tasks during downtime Required • High School Diploma or equivalent, • Strong communication and customer service skills, • Ability to multitask and stay organized in a fast-paced environment, • Basic PC skills, including Microsoft Office, • 1+ year of related experience, • Familiarity with mailroom, shipping/receiving, or office support functions, • Ability to lift, carry, or move items up to 40 lbs frequently (up to 60 lbs on carts), • Comfortable walking, standing, bending, kneeling, or sitting for extended periods Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$21.50—$21.50 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionDescriptionCelebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care. What You Will Do • Candidate MUST be available to work any shift to support business needs, including weekday, weekend and evening shifts., • Provide excellent client care and customer service, • Answer and screen high volume of inbound phone calls, • Manage appointments (scheduling, moving and canceling appointments), • Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available, • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction, • Accurately complete client transactions, • Manage multiple responsibilities while maintaining composure, always keeping the clients a priority, • Perform opening and closing duties of the clinic, • Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing, • Maintain complete confidentiality in all guest matters in accordance with company policy, • High School Diploma or GED required; AA preferred, • 1+ years of customer or sales experience required; experience in an aesthetic setting preferred, • Social media experience desired, • Exceptional customer service skills, • Ability to be efficient and productive in a fast-paced environment, • Ability to multi-task, prioritize, and organize with a consistently high level of accuracy, • Must be a team player, • Ability to work as part of a team and take initiative independent of direct supervision, • Knowlege of: Internet, Outlook, Excel, Word and the ability to learn new software quickly, • Excellent, written, verbal and interpersonal skills, • Great attention to detail and accuracy, • Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance, • Experience in medical office/understanding of cosmetic procedures/skin care products, • Experience with Zenoti or other POS systems preferred by not required Physical Requirements, • Prolonged periods of:, • Sitting at desk and working on a computer, • Repeating of same movements, • Talking and hearing, • Occasional periods of:, • Standing, walking, use of hands and fingers, handling or feeling, • Reaching with hands and arms, • Climbing or balancing, stooping, kneeling, crouch or crawl Notices for Applicants Notice at Collection Privacy Policy for California Residents SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

Job Description Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of. As a Client Concierge Specialist, you’ll be the first point of contact for many of our clients and designers. You’ll bring warmth, clarity, and steady judgment to every interaction—making it easy for clients to get help, and ensuring requests land with the right owner quickly and cleanly. You’ll run our real-time channels, triage inbound volume, and resolve a defined set of requests while knowing when to escalate. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Our goal is for this position to develop a deep understanding of Maiden Home products, materials and craftsmanship and use that knowledge to advance into a more specialized Advisory position over time. What You’ll Do • Manage all live client communication channels in real time, including phone and chat., • Own a defined subset of inbound requests including:, • Care and maintenance guidance, • Material and finish questions, • Simple product and specification clarifications, • Deliver a calm, confident, hospitality-forward experience, even when issues are heightened and/or complex., • Triage all inbound emails quickly and accurately, categorizing and routing according to team processes and workflows., • Apply fast pattern recognition to identify what kind of request it is, what information is missing, and what the next best step should be., • Provide accurate, brand-appropriate guidance while maintaining a high bar for tone and clarity., • Know when not to answer—escalating questions that require deeper product expertise, exceptions, or sensitive handling., • 2–4 years of total professional experience, ideally in a client-facing service environment in any of the following industries:, • Hospitality: hotel front desk, concierge, guest relations, • Luxury retail: sales associate, clienteling roles, • Premium DTC customer experience (not call centers), • Membership-based services (clubs, wellness, travel), • A warm, steady voice—both spoken and written; you can communicate with clarity under pressure., • Strong pattern recognition and triage instincts: you quickly identify what a client is asking for and what should happen next., • Comfort saying “I’ll take care of this” and owning the experience—without needing to personally solve every issue., • Excellent judgment about when not to answer, and when to escalate., • High attention to detail, strong follow-through, and the ability to work calmly in a high-volume environment. Estimated Salary: $65,000 - $80,000 Powered by JazzHR yG31GB8L87

Job DescriptionJoin the team at New Jersey’s largest wine and spirits distributor! At Allied Beverage Group, we’re proud of our dynamic, family-based culture and our role in keeping the beverage industry moving. If you're looking for a great company with great people—this is the place to be! Overview This key role acts as a liaison, providing effective customer service for all internal and external departments by using excellent, in-depth knowledge of company products and programs. Gives prompt response to all email correspondence. Focuses on requests inbound via Service Cloud. Communicate effectively with team members within the department and other company personnel, as required to advance the service level. Provides immediate attention to resolving invoices discrepancy via EPOD workflow. Responsibilities Requests Monitoring and Updates in Service Cloud· Intake & respond to incoming sales requests and other sources of communication to ensure the complete satisfaction of demands.· Inbound calls management and re-routes escalations to the creation of cases in CRM.· Respond to incoming calls, emails, and Service cloud cases, including product inquiries, technical issues, and billing concerns, to ensure complete satisfaction. Support a 400+ salesforce and sales management team with a 7000+ customer base.· Communicate requests for additional information and status to sales teams.· The main objective is to fulfill needs quickly and efficiently, with the highest level of customer service to ensure the most adequate and accurate resolution and or information is provided. Analytics and Critical Thinking · Utilize existing processes and systems to determine request resolution using critical thinking to ensure requests are managed and completed thoroughly and correctly.· Good problem-solving and decision-making capabilities· Basic computer skills, including data entry, website navigation and other software.· Develop escalation paths for aging sales requests as needed and articulate resolution requirements to cross-functional team members.· In-depth understanding of the company’s products or services. Customer Focus· Provides product/service information and resolves any concerns and problems our customers and Salesforce might face accurately and efficiently to optimize operations and sales effectiveness. · Handle invoice discrepancies request issues credits or N/C’s to ensure invoice pricing and RIPs are complete. Ensure that RIP & QD are part of the analytical considerations when processing invoices.· Collaborating with Experience Leads to the implementation of new ideas, projects, and technology to help innovate the Experience Team.Qualifications • A relevant High School Diploma or associate degree Preferred, • 3-5 years of customer service, supervisory or sales experience, • Preferred: Experience in an automated service center with a fast paced, high volume and multi cross functionality department., • Proficient in Microsoft Office Suite, adaptable to main frame applications and pricing calculations. Excellent writing, listening, organizational, and people skills., • Functional system understanding in WMS, Diver, EBiz, Microsoft Office, SharePoint & BI tools, • Able to work under pressure. Ability to work non-traditional business hours, including evenings, nights, and weekends when required. The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. Allied Beverage Group participates in the E-Verify program to confirm employment eligibility of all new hires in the United States. EEO and AI Disclosure Statement Allied Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other legally protected characteristics. As part of our recruitment process, Allied Beverage Group uses artificial intelligence (AI) tools to support the initial review of applications. These tools are designed to assist our recruiters in identifying qualifications and experience that align with the requirements of each role. The tools do not make hiring decisions. All final decisions are made by our recruitment team and hiring managers. We are committed to fair and equitable hiring practices. If you have questions about this process or need an accommodation, please contact Human Resources. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) This role goes beyond people management — we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM–5:00 PM EST, with occasional weekend coverage as needed As a Manager, Member Benefit Services at Maven, you will: • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders., • Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes., • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • 5–7 years of experience in Customer Service Operations, including team leadership roles, • 3+ years of experience managing teams of 10+ in a service/support environment, • 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans., • 1–3 years of experience in managed healthcare, insurance, or employer benefits., • Strong track record of mentoring and coaching team member, • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job DescriptionCompany Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe covers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description The Customer Care and Support Partner is the primary operational point of contact for US Labels and Artists, responsible for handling inbound requests and driving end-to-end resolution across distribution operations, royalties/reporting, and rights-related topics. This role blends structured ticket-based support (triage → resolution → escalation) with customer education and enablement, ensuring customers get timely, accurate answers and can operate autonomously using our tools and resources. You will work closely with Label Managers and cross-functional partners to resolve operational issues efficiently, improve the customer experience, and ensure a high standard of support across the partner lifecycle. Key Responsibilities 1. Case Management & Resolution (Day-to-day Support) * Manage customer requests across email and ticketing systems, ensuring clear documentation, correct categorisation, and professional follow-up. * Troubleshoot and resolve common operational issues; coordinate internally to unblock complex cases (e.g., platform/delivery issues, reporting questions, rights-related escalations). * Apply standard workflows, templates/macros, and internal knowledge to deliver consistent, scalable responses. * Identify trends and recurring issues; flag risks and repeated pain points to improve customer experience and reduce repeat contacts. 2. SLA, Quality, and Customer Experience * Prioritise work based on SLA and customer impact; manage workload to meet agreed service expectations (response/resolution discipline) without compromising quality. * Maintain a high standard of written communication: clear, accurate, empathetic, and action-oriented. * Escalate effectively when needed, with appropriate context, documentation, and recommended next steps to support timely resolution. 3. Customer Onboarding & Enablement * Support onboarding and training for Artists and Labels on Believe's tools, helping partners use the platform effectively and confidently. * Contribute to customer education through walkthroughs, FAQs, and other support materials to increase self-serve and reduce avoidable ticket volume. 4. Knowledge Base & Continuous Improvement * Create or improve internal/external knowledge articles, templates, and standard operating procedures based on real case learnings. * Share support insights with Product andOperations to help inform process improvements, tooling enhancements, and clearer customer guidance. 5. Cross-functional Collaboration * Work closely with Sales/Account teams to align on customer context and communication. * Coordinate with internal stakeholders (Finance, Content Ops, Product, Contracts & Rights) to resolve issues and help prevent recurrence—acting as the customer’s operational advocate. Qualifications * 5+ years of experience in content operations, digital distribution, or label services, or a related music operations/support environment * Strong case management and organizational skills * Excellent written and verbal communication skills * Detail-oriented with strong analytical and problem-solving capabilities * Ability to manage multiple cases in a structured and prioritized manner * Experience with Salesforce, JIRA, or ticketing systems is a plus * Strong proficiency in Microsoft Office tools (Excel, Word) * Familiarity with digital platforms, music distribution, or rights management is strongly preferred. * Ability to explain operational or technical issues clearly to non-technical stakeholders Core Competencies * Ownership mindset and accountability * Structured and SLA-driven execution * Client-centric and solution-oriented * Process adherence with improvement mindset * Cross-functional collaboration * Continuous learning and adaptability Additional Information Salary transparency: Believe is committed to fair and equitable compensation practices. The base salary range for this position is $59,280 - $88,920. The final salary offer will be determined by a variety of factors, including the candidate’s relevant experience, specialized skills, internal equity, and specific work location. This range represents our good faith estimate at the time of posting. Where you'll be This role will be based out of our Brooklyn, NY or Nashville, TN office. Believe operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Set the tone with us. Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. We have two hearts at Believe – our People and our Artists. We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ROCK THE JOB * Tailor-made training and coaching program * Remote working policy * A wellness program “Pauses” with many activities and animations in-house * Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist * A healthy and eco-responsible company restaurant * Individual or family health insurance SING IN HARMONY * Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. * Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint * 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

Job Description Our Story Adorama Rental Company (ARC) is the leading equipment rental house for high-end digital cinematography tailored to creative professionals and productions of all sizes. Whether you're a filmmaker, photographer, or producer, we provide an extensive inventory of cutting-edge gear, tools, accessories, and services to bring your vision to life. Backed by decades of industry experience and the trusted Adorama name, ARC offers end-to-end rental solutions, camera and lens testing, dedicated account managers and seamless, personalized service designed to keep your project moving forward—no matter the scale or complexity. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. We are seeking a detail-oriented and driven Sales Support Specialist to support a key member of our sales team operating in the TV & Film equipment rental market. This individual will assist the Business Development Manager with a range of administrative duties including, but not limited to purchase orders, invoices, delivery coordination, and other tasks as required. • Assist sales representatives with quotes, rental orders, • Manage inbound customer inquiries regarding equipment availability, • Coordinate equipment reservations, substitutions, and availability, • Monitor active rentals, returns, extensions, and billing make appropriate adjustments, • Support scheduling and logistics for gear deliveries and pick-ups, • Maintain CRM (Salesforce) records, • Ensure that the customer has all the necessary rental documentation, • Bachelor's degree preferred, or equivalent industry experience, • 2+ years of relevant sales support / rental coordination / production operations experience preferred, • Experience or education in broadcast, film, television, live events, or production rental strongly preferred, • Strong organizational and multitasking abilities, • Excellent client service and communication skills, • High attention to detail and accuracy The hourly rate of pay for this role is $18 - $22. The rate will be determined based on overall skills and experience. Ready to Join Our Team of Creators? Apply today and let's create something extraordinary together. Pay range for this role:$18—$22 USD

Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development We are a fast-growing international distributor of other tobacco products (OTP) including cigars, pipe tobacco, smokeless tobacco, and alternative nicotine products seeking a detail-oriented and personable Customer Service Representative to join our operations team. In this role you will serve as the primary point of contact for wholesale customers, retail accounts, and internal teams across inbound phone calls, text, live chat, and email. You'll manage the full order cycle from entry through fulfillment confirmation, ensuring every interaction reflects our commitment to accuracy, speed, and professional service. K E Y R E S P O N S I B I L I T I E S • Answer and manage inbound phone calls from wholesale and retail customers, • Respond promptly to customer texts, live chats, and internal employee inquiries via company platforms, • Accurately enter, process, and confirm customer orders in the company's order management system SAP B1, • Provide real-time order status updates to customers and internal sales/logistics staff, • Coordinate with warehouse and logistics teams to track shipments and expedite urgent orders, • Maintain accurate records of all customer interactions and order activity in the CRM, • Assist with back-order management, substitutions, and product availability inquiries, • Support the sales team with account inquiries and promotional order processing, • Escalate complex issues to supervisors and follow up to ensure resolution, • Uphold all regulatory and company compliance standards related to OTP sales and distributionR E Q U I R E D Q U A L I F I C A T I O N S, • High school diploma or equivalent; associate degree preferred, • Strong verbal and written communication skills across phone, text, and chat channels, • 2+ years of customer service experience, preferably in wholesale distribution or related industry, • Proficiency with order management or ERP systems, preferably SAP B1, • Comfortable working in a multi- channel, high-volume environment simultaneously, • Exceptional attention to detail and data-entry accuracy, • Ability to remain composed and professional under pressure, • Must be 21 years of age or older (industry regulatory requirement)P R E F E R R E D Q U A L I F I C A T I O N S, • Experience in the tobacco or OTP wholesale industry, • Experience working in SAP B1, • Prior experience using live-chat or SMS-based support platformsThis position is primarily office-based with extended periods of sitting, computer use, and telephone activity. The work environment is fast-paced and collaborative. Occasional overtime may be required during peak seasons or trade show periods. We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.

Job DescriptionOur Company Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch. Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes. We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale. Client Support Specialist As a Client Support Specialist, you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client experience. You will respond to inbound inquiries, solve user issues, share product expertise, and collaborate cross-functionally to enhance the overall user experience. This is a great opportunity for someone who is enthusiastic about solving problems, eager to learn, and excited about working at the intersection of technology and finance. In this role, you will: * Perform in-depth troubleshooting to efficiently identify and resolve client inquiries via email and instant message, escalating to the Operations team when appropriate. * Serve as the primary escalation point for complex or high-priority client inquiries, working alongside the Operations and Engineering teams to drive resolution on the most nuanced issues. * Provide an exceptional experience for clients through effective communication, proactive learning, and deepening relationships. * Ensure client satisfaction by taking ownership of inbound client inquiries, providing updates, and ensuring that all open items are resolved in a timely manner. * Investigate user-reported issues and collaborate with our Engineering team to identify and resolve any bugs. * Own and evolve the team's training materials and internal documentation over time, ensuring resources stay current and reflect the latest product and process changes. * Translate recurring client friction points into structured, actionable feedback for Product and Operations - going beyond flagging issues to proposing solutions. * Mentor and support junior team members (Associates and Senior Associates), providing guidance on troubleshooting approaches, client communication, and best practices. Reach out to us if you: * Have 2-5 years of experience in a client-facing or support role, preferably in a B2B, fintech, SaaS, or startup setting. * Have demonstrated experience in a senior support or team lead capacity, and are ready to take on greater ownership beyond your individual workload. * Have a product first mentality and are excited to become a product expert. * Are a driven, positive, and proactive problem-solver with the ability to think on your feet while providing excellent customer service. * Are an excellent communicator - both written and verbally - with the ability to explain complex topics in a clear and approachable way. * Feel a strong sense of pride and ownership in your work and always follow through to deliver results. * Thrive in a stimulating and fast-paced environment. * Want to learn more about financial technology, investing, and alternative assets (previous exposure to private investments is a plus but not required). A Note about us: All of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, collaborate effectively to solve challenges, and foster an engaging environment focused on shipping product and delivering exceptional service to our clients. We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting, hands-on workspace. Some perks of working for Arch include: * Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly. * Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning. * Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth. * Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help. * Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters). * Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal. Compensation Range: $95K - $110K

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life. Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable. At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today. Summary: Transfr is looking for an Account Coordinator to support a high-volume portfolio of customer accounts. This role is critical to ensuring smaller, high-volume accounts receive fast, accurate, and professional service, while enabling Account Managers to focus on growth and strategic work. You’ll act as the operational backbone of the team, owning core administrative and coordination workflows across quoting, CRM management, and customer communication. This is an entry-level role designed for someone highly organized, detail-oriented, and eager to build a career in account management, customer success, or sales operations. Responsibilities: * Generate and process customized quotes and renewals for timely delivery 95+ days in advance of renewal dates * Maintain accurate account data and deal tracking in Salesforce * Monitor and triage inbound customer requests, escalating when needed * Support Account Manager by handling administrative and operational tasks * Identify ways to improve efficiency and reduce manual errors Qualifications * 0–2 years of experience in a customer-facing, operations, or administrative role * Strong attention to detail and organizational skills with a process driven mindset * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment * Clear written and verbal communication skills * A proactive mindset and willingness to learn Success Metrics * Timely submission of quotes * High-quality support and response to customer inquiries * Correct identification of upsell opportunities for Account Manager to engage * Customer satisfaction and relationship longevity What We Offer: The hourly rate for this position is $20-$25 per hour, with working hour of 4-5 hours/day with a duration of a 6 month contract. In Closing: If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success. Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all. At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

COMPANY BACKGROUND Apply is a fast-growing New York City-based sticker brand, driven to give more people a chance to make things they’re proud of; personalize their everyday objects; and engage with art & culture. We make the best stickers & patches on Earth, designed in-house & in collaboration with iconic artists (ex: Warhol); musicians (ex: The Beatles); and characters (ex: Snoopy). You’ll find our products in world-class cultural institutions (ex: MoMA); bookstores (ex: The Strand); outdoors stores (ex: REI); art supplies stores (ex: Blick); airport retailers (ex: WHSmith); amongst hundreds of others. On the Faire wholesale marketplace, we have a 5-star rating across 99 reviews. Our team is a tight hybrid group of a dozen people, backed by some of the most creative people in business. People like Scott Belsky (Chief Strategy Officer at Adobe), Jen Rubio (Founder of Away), Michael Lynton (Chairman of Snap); Lucy Deland (COO of PaperlessPost); and Jonathan Klein (Founder of Getty Images). OPPORTUNITY OVERVIEW Efficient operations is core to our success and fulfillment is at the heart of it. Excellence therein drives customer satisfaction; boosts order velocity; and increases our speed & quality of our decision making. We’re seeking a full-time Operations Manager to help lead our fulfillment & product operations at our HQ in Dumbo, Brooklyn. You’ll manage a team of ~6 part-time Fulfillment Associates, facilitating inbound & outbound logistics; identifying & escalating risks; prioritizing our work; and troubleshooting when necessary. You’ll ensure that our fulfillment team is properly staffed & trained as well as set a high performance culture, supported by clear metrics & efficient workflows. You’ll balance these ongoing tasks with long-term projects that impact our whole business. Where process already exists, you’ll seek to refine it. Where it doesn’t, you’ll work to define it — with a bias towards software-driven solutions. SPECIFIC RESPONSIBILITIES: • Oversee Receiving & Quality Assurance: take in parcels from suppliers; examine & document the state of each; determine conformity to quality guidelines; share conclusions with broader ops & product teams., • Coordinate Product Assembly: manage the assembly of sticker components into finished products by fulfillment team., • Orchestrate Fulfillment: oversee pick, pack, ship, and track for direct-to-consumer, wholesale, and B2B parcels., • Manage Shipping Carriers: ensure we’re getting the highest quality service at the most competitive prices, • Lead Inventory Management: keep track of product components, factoring in daily fluctuations resulting from inbound parcels, outbound orders, defective product, etc, partnering with the Product Team to replenish, as necessary. Enter, manage, and reconcile inventory data for the Apply product team., • Maintain Data Hygiene: ensure all product operations are accurately reflected in Airtable (our source of truth); spot discrepancies & deficiencies; create dashboards & operational workflows as necessary to address them, • Establish Vendor Compliance: review routing guides; understand core customer requirements; complete requisite onboarding materials; communicate needs & potential deficiencies across relevant stakeholders, • Improve Relevant Processes: routinely identify bottlenecks & risks in our workflow, proposing solutions for refining our fulfillment & product operations using a combination of off-the-shelf software & bespoke agentic workflows. Maintain SOPs & document changes to enable the broader organization to level-up., • Elevate Office Organization & Environment: ensure that products, parcels, packaging, and fulfillment supplies are highly-organized with attention to process & spatial dynamics, enabling our space to reflect the tasteful, positive, and creative brand we’re building., • Triage Incidents with Care: work with Apply partners, customers, and team to understand where parcels may have gone awry; resolve briskly & fairly; document learnings; and update relevant teammates along the way. QUALIFICATIONS: • Enthusiasm: interest in physical consumer products as well as delivering an exceptional consumer & partner experiences., • Curiosity: joyfully learns independently; eager to understand the “whys” & “hows”; comfortable expressing when things aren’t clear; committed to helping us arrive at the best answer, with proper urgency., • Organized: adept at keeping track of multiple work streams across team. Great at managing a physical space with high volumes of inventory & packaging parcels with precision., • Attention to detail: anticipates gaps or compliance risks in operational processes before things get off-track; spots a product defect form a mile a way., • Clear proactive communicator: concisely provides context on issues; explains potential solutions; and thoughtfully leaves notes for teammates — comfortably in a hybrid working environment (i.e. both IRL & via Slack), • Demonstrable good judgment: able to weigh & clearly convey costs & benefits of key decisions, advocate for what’s best; and have track-record of generally making right call, • Data-Native: you get excited by spreadsheets & databases, eager to unlock the value that lies within, through analysis, building workflows, and systems thinking, • Metrics-oriented: understands what drives success & failure; identifies metrics as leading indicators; builds culture of fluency & progress accordingly, • Demonstrable acumen with AI: uses AI not just for research, but to organize context, build workflows, run analysis, and create artifacts (ex: presentations, spreadsheets, documents, mini apps), • Inventory management or fulfillment experience: through Shopify, Airtable, or another comparable system., • Ability to work in-office 5 days a week: excited to be in our Dumbo studio / fulfillment center (M-F, 9am-5pm) BONUS: • You love stickers! You’re interested in art, craft, design, and creativity. Apply partners with a variety of artists and you’ll get to see their collaborations with Apply first. Plus, you may discover new artists through their collaborations with Apply., • Proficiency with our tech stack: Airtable, Claude/ChatGPT, Zapier (or similar), Google Drive, Google Sheets, Shopify, Faire, and Slack, and/or desire to learn these programs. COMPENSATION & BENEDITS OVERVIEW: The target base salary for this role is $90,000-$110,000 + annual performance bonus + equity + benefits. Apply provides a range of health benefits to full-time employees, beginning with covering up to 75% of monthly premiums for medical, dental, and vision insurance. We have a 401K plan with an employer match up to 3%. Typically, this amounts to ~$9,000/employee/year in healthcare & retirement contributions. INTERESTED? ➡️ Reach out to . Applications considered on a rolling basis. Please include: (i) A 2 min video (recorded via a service like Loom): • Expressing what excites you about this role (iii) A cover letter

Job Title: WelbeHealth Advocate I This is a remote position; however, candidates must reside within commuting distance of the clinic. This is required to support potential in-person needs such as training, responding to power or internet outages, or assisting onsite during launch activities. As this client operates in a fast-paced environment and may pivot quickly, we want to ensure coverage for all scenarios. Role Summary: The Welbe Advocate I is responsible for two primary functions within the Welbe Advocate Hub, based on assignment. A Welbe Advocate I may be assigned to either inbound and/or outbound assignments within the Hub which could include but not be limited to call management (answering inbound calls), outbound scheduling, authorization processing, inquiry response, clinic-based scheduling and/or other administrative tasks. The Welbe Advocate I will provide outstanding customer service to all stakeholders (participants, families, partners, and team members) and will be responsible for proper documentation and maintaining current and accurate records of all the scheduled appointments. The Welbe Advocate I role requires ability to work in a fast paced, participant centric environment. The Welbe Advocate I must be comfortable with multitask work dynamics while still able to collaborative effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission. Duties and Responsibilities: • Answer incoming phone calls, emails, contacts as requests coming into the Hub. Appropriately screen, transfer, resolve and dispose of calls expeditiously which adhering to all process and documentation standards., • Respond to questions and inquiries regarding authorization status and requirements., • Provide eligibility status and benefit information for participants., • Collect/Update and Verify Participant and Provider information as required., • Trouble-shoot and resolve basic issues; escalate to manager when appropriate., • Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings., • Communicate regularly with Supervisor and team regarding workload and priorities., • Timely completion of all mandated trainings and education., • Timely completion of all mandated occupational health screenings as needed., • Exercises flexibility in performing assignments as business needs evolve., • Other duties as assigned. Physical Demands and Working Conditions: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with ADA requirements, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment: Team Member will work remotely, with travel, including overnight stays, to WelbeHealth offices or events approximately once per month. Team Member must be able to work effectively within an interdisciplinary team model, interfacing and collaborating with a wide range of clinical and social services disciplines who work together to manage the PACE participants' care. The WelbeHealth work setting is in an Adult Day Health Center, primary care clinic, other healthcare settings like hospitals, emergency departments and participant home environment with moderate noise levels and controlled temperatures. Physical Requirements - Requires corrected vision and hearing to normal range. Must be to facilitate full day workshops that may require standing and walking. Must be able to communicate with all staff, vendors, and clients. Requires manual and finger dexterity and eye-hand coordination; the ability to use department equipment. Requires lifting/carrying up to 65 lbs. and pushing or pulling 150 lbs. using appropriate body mechanics and equipment, with reasonable accommodation if needed. Pressure Factor - Requires working under stressful conditions. Working conditions may be noisy and crowded and fluctuating indoor temperatures. Moderate pressure to meet scheduled deadlines. Potential for exposure to verbal aggression by Participants and/or their family members who may suffer from comorbidities such as dementia or mental health challenges instrumentation. Required Skills & Experience: -Minimum of one year experience working in a call center environment where a service/support role was primarily performed. -Experience utilizing telephony platforms such as Genesys -Outstanding customer service orientation, especially in telephone and written communications. -Excellent and accurate data entry skills and experience in multiple software platforms. -Must be flexible with work hours. -Problem solving and persistence in the face of challenges. -Excellent organizational and communication skills. -Ability to work independently with minimal supervision. -Demonstrated ability to prioritize in a fast-paced environment. Experience and competency working with people from diverse backgrounds and cultures. -Commitment to unlocking the full potential of our most vulnerable seniors. Preferred Skills & Experience: -Minimum of one year experience working in health care or PACE setting a plus. -Bilingual English/Spanish Required Education: -High School Diploma or Equivalency

Job Description Client Services Associate Location: New York, NY 10020 Schedule: Mon - Fri 8:00 am - 4:30 pm Employment Type: Full-time | Onsite We're hiring! If you're a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. ⭐ About the Role As a Client Services Associate, you'll be the heartbeat of our workplace experience. You'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. 🛠️ What You'll DoMailroom Operations • Receive, sort, and distribute all inbound mail and packages, • Process outbound mail, shipments, and tracking documentation, • Maintain accurate chain‑of‑custody records, • Notify employees of incoming deliveries and coordinate pickupWarehouse & Logistics, • Perform shipping and receiving tasks for supplies, materials, and equipment, • Verify packing slips, inspect shipments, and report discrepancies, • Organize and maintain warehouse areas for cleanliness and efficiency, • Load/unload items using proper safety techniquesOffice Operations, • Monitor and restock office supplies, • Ensure printers/MFDs are functional and stocked, • Keep the Business Service Center neat and organized, • Submit and follow up on work ordersInventory & Supplies, • Monitor stock levels of office and warehouse supplies, • Replenish inventory and support ordering when needed, • Keep storage areas neat and labeled for easy accessHospitality & Facilities Support, • Set up meeting and conference rooms, • Support pantry, barista, or kitchen areas, • Perform light cleaning and maintenance tasks, • Assist with internal office movesReception & Customer Support, • Provide backup front desk/reception coverage, • Deliver friendly, professional service to employees and guests, • Handle sensitive or urgent requests with discretion🎯 What You Bring, • High School Diploma or equivalent, • 1+ year of experience in customer service, office support, or similar preferred, • Strong communication and multitasking skills, • A proactive, solutions‑oriented mindset, • Comfort learning new systems and processes, • Professional appearance and demeanor💪 Physical Requirements, • Ability to lift/move 40–60 lbs, • Frequent walking, bending, standing, and light manual activity, • Ability to operate common office equipment🌟 Why You'll Love Working With Us, • Supportive team culture, • Opportunities to learn and grow, • A role with high visibility and daily impact, • A chance to be the go‑to person who keeps everything running smoothly Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$18—$18 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Role: Buyside Customer Success Location: Remote, Latin America Reports to: Manager, Buyside About Axial Axial is the trusted online M&A sourcing platform for professional acquirers and sellers of privately held small businesses. We have built a pioneering digital transaction platform that radically improves the speed, confidentiality, and success by which small businesses hire M&A advisors, engage with potential acquirers, and achieve successful exits. In 2025, over 12,500 lower middle market businesses pursued M&A via the Axial platform, leading to over 1,000,000 platform connections, 100,000+ signed NDAs, and hundreds of millions of dollars in successfully closed transactions (). What will you be doing? The go-to-market (GTM) team is Axial's sales and customer success organization, focused on winning new business and growing our existing relationships across the "sell-side" (investment banks, M&A advisors, business brokers, and business owners) and "buy-side" (private equity, family offices, corporate development, independent private equity sponsors & search funds). The team comprises sales and customer success professionals responsible for their patch of prospective and/or existing accounts. As a member of the customer success team, your primary responsibility is to execute the key tasks that support our buy-side members—this includes proactively engaging with inbound prospects and existing customers via phone and email, managing critical processes, and ensuring our systems remain accurate and up to date. You will earn our members' trust and bolster Axial's reputation for excellence in customer support. Each interaction that members have with Axial should be held to the highest standards, resulting in positive resolutions and outcomes for our members. The Customer Success team is also responsible for proactive outreach to Axial members whose usage of the platform is waning or from whom we require additional information. The path to individual outperformance in this role is unlocked by mastering the ins and outs of Axial's product and the talk tracks that let you effectively communicate our value proposition with members. You will be actively trained, developed, and coached in these areas. Responsibilities: • Understand unique member investment goals and strategies to ensure they are effectively set up to see success on the platform., • Drive key KPIs around member engagement with the product, through phone and email interaction., • Deliver on a number of customer success responsibilities, including but not limited to:, • Proactive member outreach to drive improved platform usage, • 20+ connected calls a week; promptly responding to member inbound requests via email, launching email campaigns to improve Member's usage of the Axial platform, • Reporting common product and service feedback to the appropriate internal teams, • Salesforce admin processing associated with patch management, • Help requests via phone and email, • Attending and participating in regular internal meetings and contributing to internal projects and initiatives as they arise Qualifications: • 5-10 years of professional experience, • 2+ years of credible and demonstrated experience in a quota carrying role within B2B sales/account management/customer success, • Prior exposure and GTM experience in or around investment banking or private equity is a strong plus, • Exceptionally strong written and oral communication skills, • Referenceable history of achieving increasing levels of excellence in personal or professional settings, • Highly responsive and organized, • Tech savvy, detail-oriented, and flexible, • Positive and professional work attitude Working at Axial: Axial GTM employees work Eastern Time (NYC) hours and work both from the office and from home. The GTM team is based in New York (HQ), Texas, Florida, and Latin America and those in NYC work in the office three days a week. This role is a fully remote position. When working from home, every team member must have reliable high-speed internet connectivity. We have a comfortable and fully functional office in Manhattan on 30th and Park. Employees based outside of New York travel to New York during the year for company-wide in-office work weeks (3 - 4 times a year). Axial Values: • Expect and Deliver Excellence - you do high-quality work consistently, and you expect it from your colleagues as well., • Be an Owner - you have the personal maturity and accountability to take ownership for your work, to operate with transparency, and to focus on delivering results., • Obsess over Member Trust - you work in a way that helps Axial consistently earn, grow and keep member trust., • Communication Matters - you deliberately focus on being an excellent communicator and collaborator with your teammates and with members., • Invent and Simplify - you are creative and curious, always looking for better ways to materially improve the quality and scalability of the member experience.

As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Customer Service Representatives) to handle inbound calls within our. Managing one of

UNI Diamonds is on a mission to revolutionize B2B diamond trading through smart, AI-driven tools. We help diamond professionals get access to an extensive inventory, learn about market changes and insights using data, and sell using augmented reality technology. Our North America team is growing, and we are looking to add on-site Account Managers to help boost our success with US-based diamond wholesalers and retailers. As an Account Manager, you will be measured on driving revenue from trading on our platform, along with your ability to bring pipeline and more subscriptions. You will also be involved in shaping our go-to-market strategy and laying the foundation for a robust sales team and client base. Core Responsibilities • Engage with our existing customer base to enhance trading on our platform, re-engage existing pipeline and discover growth opportunities from our book of business., • Penetrate new markets in the US - proactively and independently approaching through outbound prospecting (calls, emails, LinkedIn, etc.)., • Qualify inbound and outbound leads based on defined criteria., • Conduct discovery calls to understand customer needs and pain points., • Maintain a pipeline of leads and manage follow-ups in a CRM system., • Collaborate closely with the sales and marketing teams to align messaging and campaigns. Qualifications & Skills • 3+ years of experience in diamond and jewelry wholesale / retail sales positions., • GIA graduate is a plus., • Outgoing, has the drive and enthusiasm required to do the role with a can-do mindset., • A scrappy self-starter who can spot new opportunities unaided with a flexible, persistent, and assertive personality., • Ability to work in a fast-paced environment and handle rejection in an-old school market., • Excellent communication and interpersonal skills., • Strong organizational and time management skills, and familiarity with CRM tools and sales engagement platforms., • A team player, strong service driven approach., • Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience). What to expect: • Employment Type - full time employee based at NYC, • This position requires frequent travel domestically, and outside of the US from time to time, • Competitive base salary, with the right incentives (60K-85K annually), • Health, dental, vision and life insurance, 100% covered for the employee plus a very good cover for immediate family., • 401(k) and Paid PTO, • Meaningful, purpose-driven work, • A supportive and inclusive environment, • The ability to help us determine the future direction of the company, • Opportunity to join a high growth start up and a fast-paced international, diverse, and collaborative team of professionals.

Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure. We're looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You 'll own the end-to-end operations backbone—fulfillment, inventory, customer experience, and vendor relationships—while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you 'll need to balance strategic planning with tactical execution. Key Responsibilities • Cross-Functional Operations Leadership, • Serve as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teams, • Coordinate cross-functional launch timelines: production delivery → inventory receipt → site upload → fulfillment readiness Fulfillment & Logistics • Own the 3PL relationship end-to-end: performance management, SLA accountability, daily issue, • resolution, • Manage inbound logistics, receiving coordination, and PO uploads, • Lead weekly operational reviews and monthly invoice reconciliation, • Partner with freight forwarders on product splits, routing, and international shipments, • Be willing to roll up your sleeves during peak periods or critical issues (warehouse visits, hands-on, • problem-solving), • Ensure 3PL adherence to packaging and quality standards, • Coordinate QC procedures with Product Development team Inventory & Planning • Ensure seamless integration between 3PL and Shopify inventory systems for consistent accuracy, • Own launch management: coordinate inventory uploads, SKU setups, and system readiness for, • new releases, • Lead monthly inventory reconciliation across all channels (DTC, wholesale, fulfillment centers), • Coordinate inventory movement, donations, and office stock management, • Partner with Planning to support purchasing decisions and minimize stockouts Customer Experience • Support the operational excellence of our CX team, • Establish KPIs and reporting to track performance and identify opportunities, • Post-Purchase Operations: Own shipping settings, fulfillment speed communications, order, • tracking experience, and returns/exchanges process, • Lead CX software evaluation and integration: helpdesk platforms, returns management tools, AI, • chatbots, review platforms, warranty systems Qualifications • 3-5+ years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brands, • Proven experience managing 3PLs, customer service teams, and scaling operations through, • growth, • Strong analytical skills: demand planning, inventory forecasting, data-driven decision-making, • Systems thinker who can build processes from scratch and optimize existing workflows○, • Exceptional organizational skills with high attention to detail and follow-through, • Proficiency in Excel, inventory management systems, and operations tools (Shopify,, Gorgias, etc.), • Comfortable in ambiguity and startup pace; entrepreneurial mindset, • Willingness to travel and work flexible hours during peak periods

Customer Support Specialist- Bilingual (English/French). We are seeking a detail-oriented and customer-focused Bilingual (FR/EN) Customer Support Specialist to join our growing Service Operations team. Provide inbound call support in both English and French.

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with ___ or self-managed with the ), logs (). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the United States time zones. What is Grafana Cloud? Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack. The Databases team owns and operates the telemetry databases that are___,, and___. Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with ___, ___, and ___. They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure). As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software. The Opportunity: The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the ___, and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly. A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems. What You'll be Doing: • Take an active role in influencing our roadmap and your own career objectives, • Work with your team to deliver new features, then use the results to iterate and improve., • Drive projects from initial idea all the way to operations once it is in the hands of customers, • Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope, • Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability, • Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running, • Support other team members, participate in design discussions and collaborate with the team, • Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro). What Makes You a Great Fit: You are a motivated self-starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time. • Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively, • Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must., • Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well, • Some experience with delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven way, • Some experience with developing software that runs in the Cloud or some experience with systems engineering, • Some experience with being on-call and following the DevOps model, • Experience writing clean, robust, and performant software that is easily maintained by others, • Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem. Bonus Points for: • Experience working with Kubernetes, • Experience working with queue systems, e.g. the Kafka protocol, • Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects), • Exposure to microservices architecture and distributed systems, or a desire to learn, • Familiarity with the concept of infrastructure as code Compensation & Rewards: In the United States, the Base compensation range for this role is USD 154,445 - USD 185,334. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed ___. *Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Position Overview: The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. This role is accountable for end-to-end Customer Support operations, including ticket management, service levels, escalation frameworks, and continuous improvement across all reactive support channels. This leader will bring structure, predictability, and operational discipline to a team managing thousands of support requests per month, while building the systems, processes, and tooling needed to scale efficiently. The focus of the role is to support execution and issue resolution, not renewals, expansion, or commercial ownership. This role reports to the SVP of Practice Growth and partners closely with Product, Account Management, and Sales leadership. At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by more than tens of thousands of healthcare practitioners and all major life sciences companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies. What you’ll be doing: • Team Leadership & Development Responsibilities, • Lead, mentor, and develop a high-performing Customer Support organization., • Establish a culture of ownership, accountability, and operational excellence., • Build and maintain onboarding, training, and certification programs to elevate technical proficiency and consistency., • Define clear roles, escalation paths, performance expectations, and career progression within Customer Support., • Equip front-line managers to run predictable day-to-day support operations while developing future leaders., • Customer Support Operations & Service Delivery Responsibilities, • Own end-to-end support operations across all reactive channels (ticketing, email, chat, phone)., • Standardize ticket intake, triage, prioritization, escalation, and resolution workflows., • Define and enforce SLAs, service level targets, and incident response procedures., • Monitor ticket volume, backlog health, aging, and response trends to ensure consistent service delivery., • Assess current-state processes, design future-state workflows, and implement operational improvements that reduce friction, eliminate redundancy, and support sustainable growth., • Drive operational rigor that balances speed, quality, and cost-to-serve., • Automation, Deflection & Issue Prevention Responsibilities, • Implement automation and AI-driven workflows to reduce repetitive and manual support work., • Develop and execute a knowledge base and self-service strategy that increases ticket deflection., • Analyze support data to identify recurring issues and partner with Product to eliminate root causes., • Shift the organization toward proactive issue prevention (reducing inbound demand), not proactive relationship management., • Continuously evaluate tools, workflows, and documentation to improve efficiency at scale., • Cross-Functional Collaboration, • Partner closely with Product to surface trends, defects, and usability issues impacting support volume and customer experience., • Collaborate with Sales to improve pre-sale expectation setting and post-sale support readiness., • Serve as the internal voice of support, advocating for product and process improvements that reduce customer friction., • Ensure clear escalation and communication paths for high-impact customer issues., • Performance Measurement & Reporting, • Establish and own Customer Support KPIs, including:, • SLA attainment, • First response and resolution times, • Backlog health and ticket aging, • Escalation rates, • CSAT and service quality indicators, • Ticket deflection and automation effectiveness, • Provide regular reporting to leadership on support performance, capacity, risks, and trends., • Pull, analyze, and interpret call data to identify trends, diagnose performance gaps, and drive staffing, coverage, and workflow decisions., • Use data to drive staffing models, prioritization, and continuous improvement initiatives. The ideal candidate: • 2-5 years of experience leading Customer Support or Technical Support teams in SaaS or technology environments., • Proven success running high-volume support operations with strong operational discipline., • Deep experience with ticketing platforms, automation tools, and support analytics., • Deep Proficiency in modern cloud-based phone systems (Zoom Phone or Similar); including call routing, tier or queue configuration, and reporting., • Demonstrated ability to improve efficiency, predictability, and customer experience simultaneously., • Strong operational and workflow leadership with a track record of applying prior best practices to improve efficiency, scalability, and consistency., • Strong leadership, communication, and change management skills., • Data-driven mindset with excellent analytical and problem-solving abilities., • Experience in MedTech or HealthTech a plus. Benefits: • Competitive Salary, • 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA, • Short-term and Long-term Disability, • Life Insurance, • 401k Matching, • Work from Anywhere within the US, • Flexible PTO, • 100% Paid Parental Leave, • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period, • Charitable donation matching Location: Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work. About Our Organization: At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care. We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you! RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.

[SJKP Law Firm] Staff – Washington, D.C. (Legal Coordinator / Legal Secretary / Legal Client Intake Specialist) ■ How to Apply Please submit your resume, cover letter, desired salary, work authorization, and earliest start date to the email address below. • Email Subject Line (Mandatory): DC [Position Title] – [Full Name] ※ Applications that follow the subject line format and provide all required information will proceed to the screening process. Only candidates who pass the initial screening will be contacted individually. ■ Position Details • Location: 1717 K Street NW Washington, DC 20006, • Employment Type: Full-Time, On-site, • Application Deadline: Until the position is filled ■ About SJKP, LLP SJKP, LLP is a global law firm practicing across Corporate, Criminal Defense, Divorce & Family Law, Real Estate, Employment & Labor Law, and Entertainment. We are committed to providing exceptional client service from the very first point of contact through every stage of representation. Beyond securing signed engagements, we seek professionals who think strategically and contribute meaningful value to the firm's sustainable growth. The ideal candidate approaches their responsibilities with integrity, maintains a warm yet professional demeanor, and takes genuine pride in operating as “One Team” by faithfully executing the strategic direction set by our headquarters. To learn more, please visit our website at . ■ Job Overview & Key Responsibilities As SJKP, LLP continues to expand its global legal services, we are recruiting talented individuals to support our business growth and perfect the client experience. We are seeking professionals who can optimize the client journey to ensure our professional legal services are delivered with warmth and clarity. These roles serve as the first point of contact for the firm and act as strategic guides connecting clients and attorneys. Selected candidates will be responsible for client intake, developing retention strategies, and managing professional office operations in line with SJKP, LLP’s global strategy. We welcome applicants who possess a sincere service mindset and strategic thinking along with practical expertise. Selected candidates will play a pivotal role in adding trust and value to every moment a client encounters SJKP, LLP. ■ Open Positions: Lead & Associate Levels ● [General Responsibilities for All Positions] Maintain a professional and trustworthy office environment and communicate brand values to clients. Ensure accurate data management and security using legal case management systems (e.g., Clio). Ensure a smooth workflow through close collaboration with team members and attorneys. ● [Position-Specific Responsibilities] 1. Legal Coordinator (Case Strategy & Sales Management) • Client Intake & Sales Closing: Proactively diagnose and identify the legal needs of prospective clients through inbound and outbound leads, and guide them toward case work flow through clear, persuasive, and solution-oriented communication. Provide a warm, professional, and seamless experience at all touchpoints, including in-person meetings, phone consultations, and video conferences., • Sales Pipeline & Account Assessment: Manage the entire sales pipeline from initial inquiry to final retention. Perform close management of retained clients, including accounts receivable (A/R) management, and execute strategic follow-ups for unconverted leads., • Collaboration with Attorneys: Communicate closely with assigned attorneys to support case retention and ongoing client management. Develop effective consultation strategies and tailored solutions that align with each client’s legal needs and the firm’s strategic objectives., • Performance Tracking & Analysis: Monitor and analyze daily, weekly, and monthly conversion metrics and revenue contributions to identify trends. Optimize performance and continuously refine sales strategies. 2. Legal Secretary (Front Desk Client Service / Case Record Organization & Admin Support) • Reception & Front Office Management: Greet and assist clients and visitors; support clients in completing intake forms. Handle phone calls and online inquiries professionally, maintaining a comfortable and professional office environment for all clients., • Client Intake & Communication: Serve as a primary point of contact for new and existing clients. Gather essential client information and case details via phone or online channels and relay them accurately and promptly to attorneys, providing a professional client experience., • Scheduling & Calendar Coordination: Manage client consultation appointments and efficiently coordinate attorneys' schedules. Update consultation calendars in real-time and prepare related reports to ensure smooth consultation processes., • Case Intake & System Support: Accurately enter and organize client information, consultation notes, and case records in legal case management systems (e.g., Clio). Support administrative tasks such as daily logs and summary reports, maintaining accurate and up-to-date client data., • Office Administration & Operations Support: Handle mail processing, document preparation, filing, scanning, copying, and general administrative tasks. Provide practical support for office operations and contribute to an organized and efficient office environment. 3. Legal Client Intake Specialist • Initial Inquiry Process: Respond to inbound inquiries via phone/online with warmth and professionalism., • Assessment & Scheduling: Conduct initial case assessment and schedule consultations with the professional team., • Documentation: Maintain accurate records of client interactions to ensure a seamless handoff., • Follow-up: Proactively manage follow-ups to ensure high client satisfaction. ■ Qualifications & Preferences ● [Common Requirements] • Experience: 5+ years for Lead level / All experience levels welcome for Associate level., • Education: Bachelor’s Degree required., • Skills: Exceptional communication and a strong client-service mindset., • Attitude: Strong commitment to company protocols and a proactive learning attitude., • Potential: We value future potential and a passion for becoming a high-level expert within the SJKP system. ● [Role-Specific Preferences] 1. Legal Coordinator: Strong closing skills and the ability to build trust are essential. Experience in high-stakes sales (Insurance, Auto, Marketing) or intake management at large law firms/medical institutions is highly preferred., 2. Legal Secretary: Majors in Secretarial Studies, Communications, or related fields. Experience with Clio or other case management systems. Multilingual skills are a significant plus. 3.Legal Client Intake Specialist Basic Requirements: Bachelor’s degree (preferred majors: Communications, Business, Psychology, Law, or related fields). Competencies: Experience in inbound phone handling or face-to-face customer service; a strong service-oriented mindset. Preferences: Interest in the legal service industry; experience with CRM or intake software; Multilingual skills (Highly preferred). ■ Compensation & Benefits ● [Salary Range] 1. Legal Coordinator Lead/Manager: $60,000 - $80,000 Associate/Staff: $40,000 – $60,000 2. Legal Secretary Associate/Staff: $36,000 – $40,000 3.Legal Client Intake Specialist Lead/Manager: $50,000 – $70,000 Associate/Staff: $36,000 – $50,000 ● [Benefits] salary is adjustable based on the individual's skills, experience, and performance. For the Legal Coordinator role, SJKP may provide performance-based incentive bonuses. ※ Please indicate your desired salary in the application email.

Job DescriptionWe are looking for an Administrative Assistant to support daily operations for a textile manufacturing business in New York, New York. This Contract position will coordinate order activity, maintain accurate pricing and contract records, and serve as a key point of contact across customers and internal teams. The role is well suited to someone who is highly organized, comfortable working with spreadsheets, and able to manage multiple administrative priorities with care and accuracy. Responsibilities: • Coordinate purchase orders with mills and production facilities, ensuring requests are entered accurately and processed on time., • Track orders throughout manufacturing and delivery, providing timely updates on status, shipping milestones, and any changes that arise., • Communicate with customers regarding production schedules, shipment timing, and related order details to maintain strong service and follow-through., • Obtain fabric testing documentation and organize reports so records remain complete and accessible., • Review invoice pricing for accuracy and provide approval based on established rates and order details., • Prepare sales agreements and maintain supporting documentation for customer orders and pricing terms., • Partner with accounting to help manage credit clearances, shipment coordination, and additional administrative support when needed., • Collaborate with design teams to enter fabric and pattern information accurately into internal records and reporting tools., • Produce weekly open-order summaries and maintain current pricing, including increases, reductions, and fabric cost calculations.• Previous experience in administrative support, office coordination, or a similar business operations role., • Proficiency with Excel and spreadsheets, including maintaining organized data and updating reports accurately., • Strong data entry skills with close attention to detail in pricing, contracts, and order records., • Ability to communicate professionally with customers and internal departments regarding order and shipping information., • Comfortable handling multiple priorities in a fast-paced environment while meeting deadlines., • Experience supporting accounting-related administrative tasks such as invoice review, credit coordination, or shipment documentation., • Background in receptionist or general office support duties, including responding to inbound calls, is helpful.

Job DescriptionWe are seeking a Front Office Administrator to join our team! You would be communicating with external companies by the phone and email to take work orders, enter tickets into the tracking software, and provide them with excellent Customer Service! Responsibilities: • Draft correspondences and other formal documents, • Manage calendar and job scheduling., • Data entry of written or physical documents as needed, such as proposals., • Answer inbound telephone calls and email correspondence to ensure high-quality customer service., • Develop and implement organized filing systems, • Perform all other office tasksQualifications:, • Previous experience in MS Office Suite, Word, Excel, Outlook, etc., • Experience with client/ticket tracking software, or CRM Software., • Computer literacy with Windows OS, typing speed at least 35wpm., • Ability to multitask while staying organized,, • Great time management skills., • Excellent customer service skills., • Ability to work in a smaller, family scale office operation., • Experience working in construction or other office service based industries is a plus.

Job Description We are seeking an Assistant To EVP - Americas to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities: ASSISTANT TO CEO: • Draft correspondences and other formal documents., • Plan and schedule appointments, travels and events., • Greet and assist onsite guests., • Answer inbound telephone calls., • Develop and implement organized filing systems., • Create sales and purchase orders on SAP platform, • Dispatch customer orders through close interaction with our 3PL warehouse representatives, • Obtain quotations from freight forwarders to import material from Europe and China into our warehouse in NJ, • Handle customer inquiries and complaints over phone / emails, • Document and update customer records based on interactions, • Previous experience in customer service, sales, office administration or other related fields, • Good computer skills in Microsoft office. SAP knowledge preferred., • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills, • Strong attention to detail, • Strong organizational skillsCompany DescriptionKufner Textile Corporation USA, is a wholly owned subsidiary of Kufner Holding GmbH, one of the most reputable and respected companies focused in the production and distribution of interlining fabrics and technical textiles since 1862. Kufner has prided itself in being innovators and trend setters in many of the interlining fabrics that are currently used in an array of industries ranging from apparel to automotive, aviation and accessories. With a global network of subsidiaries and partners, Kufner is able to provide unmatched and unparalleled technical support and solutions to the latest fashion trends for a wide array of applications through our highly experienced and qualified specialists across the world. An international network of logistics and distribution points ensure timely delivery of products for your manufacturing needs. Kufner's products are widely used in the manufacture of outerwear, menswear, childrenswear, shirts, blouses, haute couture ladies wear and accessories. Our latest range of innovative products for activewear, sportswear and yogawear are revolutionary. Apart from the wide array of application in apparel, Kufner's technical textiles are widely used in automotive and aviation industries.Kufner Textile Corporation USA, is a wholly owned subsidiary of Kufner Holding GmbH, one of the most reputable and respected companies focused in the production and distribution of interlining fabrics and technical textiles since 1862. \r\n\r\nKufner has prided itself in being innovators and trend setters in many of the interlining fabrics that are currently used in an array of industries ranging from apparel to automotive, aviation and accessories.\r\n\r\nWith a global network of subsidiaries and partners, Kufner is able to provide unmatched and unparalleled technical support and solutions to the latest fashion trends for a wide array of applications through our highly experienced and qualified specialists across the world. An international network of logistics and distribution points ensure timely delivery of products for your manufacturing needs.\r\n\r\nKufner's products are widely used in the manufacture of outerwear, menswear, childrenswear, shirts, blouses, haute couture ladies wear and accessories. Our latest range of innovative products for activewear, sportswear and yogawear are revolutionary.\r\n\r\nApart from the wide array of application in apparel, Kufner's technical textiles are widely used in automotive and aviation industries.

About the Role As a Product Support Analyst, you’ll bridge the gap between modern API technology and global supply chain standards. You will triage and resolve technical questions through our ticketing system, acting as a subject matter expert for our cloud-based EDI platform. Your mission is to deliver fast, accurate support while building the knowledge base to help our support scale. To support close collaboration with our EU partners, this role works a 4:00 AM–1:00 PM ET schedule. These hours are a core part of the role, so we encourage candidates to consider their ability to commit before applying. Core Responsibilities • Technical Troubleshooting: Resolve complex issues across EDI workflows and Orderful API usage; explain technical concepts clearly to both developers and business users., • Ticket Ownership: Manage inbound requests within defined SLAs, ensuring high customer satisfaction., • Platform Advocacy: Identify repeat issues and patterns; partner with Product and Engineering to prioritize fixes and improve the overall developer experience., • Documentation: Create and maintain Knowledge Base articles to drive customer self-service and ticket deflection., • Escalation Management: Identify urgent platform issues and escalate with clear technical context and reproduction steps. Requirements • Critical EDI Skills: Deep, hands-on understanding of EDIFACT and X12 specifications is non-negotiable., • API Proficiency: Experience troubleshooting REST APIs and understanding JSON structures., • Connectivity: Familiarity with AS2, SFTP, and HTTP protocols., • Analytical Mindset: Proven ability to trace complex integration errors to their root cause in a high-volume SaaS environment., • Communication: Excellent written skills, with the ability to simplify technical problems for diverse stakeholders., • Proactive & self-starting: Able to take ownership of tickets, investigate independently, and escalate with clear context when needed. Preferred • Experience with modern support tools (Intercom, Salesforce, or Jira)., • Background in Retail or Transportation logistics. At Orderful, one of our core values is building a great community. We are looking for strong, diverse, and supportive team members. We welcome everyone to apply. Come join our team, where we celebrate differences, play to our strengths, and encourage growth!

About Us: Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company. Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries. Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion. This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry. Objective: The Customer Success Representative is responsible for providing world class customer service to our Medical Devices customers and Field Sales Agents. Primary to ensuring success in this role, the agent will be responsible for the timely and successful handling of inbound calls and all electronic inquiries coming in via email, e-fax, and web orders and supporting order requests. The Customer Success Representative may act as a liaison with other departments for account maintenance, and other customer needs. Central to this position, the agent is expected to maintain positive & productive customer centric relationships as well as proactively provide timely and effective communications to all internal partners and external customers. Necessary Duties and Responsibilities include the following: • Conducts oneself in a manner which ensures compliance with all standard operating procedures, policies, and guidelines encompassed under the company policies and guidelines., • Process requests received from customers and the sales teams including orders, returns, product pricing inquiries, and general customer account questions., • Respond to inquiries from customers regarding status of orders and returns, availability of products and questions about our product portfolio., • Create and maintain cases in Salesforce for all service-related activities (orders, complaints, etc) ensuring timely and accurate resolution., • Communicates with internal counterparts across the organization in such areas as Finance, Customer Master, Post Market Surveillance, Shipping/Warehouse, and the Sales team., • Facilitates the returned goods process for all order types as needed., • Responsible for timely processing of order requests for Flash Program, Direct Sale, Warranty, and Consignment Billing with replenishment. Minimum Qualifications: • Minimum of 3-5 years Customer Service experience (preferably in the medical device or pharmaceutical industry) including a fast-paced call center environment, • Proficiency in MS Office tools (Outlook, Excel, Word)., • Experience or Proficiency in Salesforce and SAP strongly recommended., • Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization, who can provide information, assistance, and support., • Intuitive customer focused mindset coupled with an enthusiastic and collaborative team-oriented aptitude., • Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally., • Self-starter and strategic thinker with demonstrated ability to work independently and a willingness to take ownership, accepting responsibility for actions and decisions., • Acute problem-solving aptitude balancing the needs of the company objectives while empathizing with the customer and their situation., • Strong attention to detail and excellent execution capabilities for completing tasks within SLA. Innate ability to manage multiple priorities, an instinctive eye for attention to detail, and a passion for delivering quality results in a timely fashion., • Excellent oral and written English communication skills are required. Other languages are a plus., • High School Diploma. Associate degree or Bachelor’s degree preferred. Please note that this position is on-site at our Domain location. Important Note: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a comprehensive list of all responsibilities, skills or functions. At Establishment Labs we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability (visible and not visible), gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Company Information Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Summary As a Customer Success, Account Manager on our team, you will be a co-architect of the customer experience for our high-volume account segment. This is a unique hybrid role designed for a CSM who loves nurturing relationships but is equally passionate about the "multiplier effect"—using marketing strategies and digital motions to provide a high-touch feel at a massive scale. You will manage the account journey post-sales through renewal, ensuring these customers are successfully onboarded, supported, nurtured, and renewed. You aren't just following a playbook; you are co-designing the digital outreach and automated motions that define how we scale. You will partner closely with our team to build the logic, content, and workflows that bridge the gap between human connection and automated efficiency. You are a continuous learner with a flair for communication who approaches the challenge of "scaling empathy" as an opportunity to improve. You will sit directly with the Customer Success team, work in close collaboration with the Education and Adoption team, as well as the Implementation and Support teams and report to the Manager, Customer Success. Core Functions: Account Management, Retention and Expansion: • Manage a high-volume book of business within our scale segment, leveraging "one-to-many" strategies to drive renewals and expansion opportunities., • Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data to identify opportunities for deeper adoption across your territory., • Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally., • Meet or exceed a quota of renewals and expansions., • Respond to inbound communications in a timely fashion, process orders, activate subscriptions, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts., • Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Hubspot., • Partner with sales to drive the upsell of subscriptions in organizations, thus increasing the overall revenues and the number of high-value and mid-value accounts., • Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions., • Provide updated information to the client about new and/or improved products or services to make upsells., • Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory., • Create and execute "human-centric" customer marketing materials, including automated email sequences, in-app guides, etc. that feel like a 1:1 conversation., • Develop digital success motions that guide customers through key milestones in their journey without requiring manual intervention for every step., • Write compelling, brand-aligned copy for customer outreach that educates users on best practices and drives deeper product adoption., • Partner with the team to co-design the logic for automated customer journeys, • Leverage the tech stack (Hubspot and automation tools) to organize daily tasks and build workflows that make managing hundreds of accounts seamless. Other: • Collaborate among direct team members and across the brand to contribute to a Community of Best Practices., • Default to excellent customer service in all circumstances., • Leverage tech stack to organize and execute daily responsibilities and tasks., • Attend trade shows to demonstrate the value and functionality of the product to the customer base and/or prospective customers., • With direction from leadership, execute on large scale campaigns and missions as necessary., • 2-4 years of experience in customer success, or customer marketing in the EdTech space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas., • Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations., • Experience building "one-to-many" materials or digital success motions (e.g., automated email campaigns, webinars, or self-service resources)., • Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs., • Exceptional communication and copywriting skills, with the ability to turn technical updates into warm, engaging customer content., • Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities., • Proficiency in CRM systems (such as Hubspot) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities., • Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients., • Ability to collaborate across departments, especially with sales, implementation, marketing, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging., • Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner., • Willingness to travel occasionally, including to trade shows or client sites, to represent the product and company. Desired Qualifications: • Familiarity with MakeMusic Cloud (formerly SmartMusic), Finale and/or other widely used music education or composition platforms., • Prior experience in the music SaaS industry or as a musician and/or music educator. Compensation: Peaksware/MakeMusic is committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $23.34-$38.90. Each role at Peaksware has a defined salary range based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. This role is eligible for variable compensation, including bonus. Benefits and Perks: Health • We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program., • We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D., • We offer a 401(K) including a company match., • We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources., • Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers., • Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment: This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Travel: Willingness and ability to travel 5-10% of the time. Anticipated travel to include internal company events and industry tradeshows. To view the Peaksware Privacy Policy, click ___. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.___

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your bilingual skills in English and Spanish to provide customer support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects. #LI-RD1 This position is for a Bilingual Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base. This is a full-time position in our San Mateo, CA headquarters office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week. WHAT YOU'LL BE DOING • Provide exceptional service and support to prospective customers, both in English and Spanish, • Process customer credit card payments as well as refunds and cancellation requests, • Respond to billing questions and concerns., • Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce, • Effectively communicate key product features and benefits to customers via phone and email, • Initiate customer transfers to technical or customer support staff, • Complete related projects successfully and promptly WHAT WE'RE LOOKING FOR • Bachelor’s Degree, • Bilingual in English and Spanish, both verbal and written, • 2+ years of call center-style phone support or other customer service experience, • Energetic, positive, mature person who works well independently and as part of a team, • Excellent verbal and written communication skills, • Self-motivated, detail-oriented and exceptionally organized, • Exceptional critical thinking, research, and problem-solving skills, • Experience using online tools in a professional setting (Ex. Salesforce, G-Suite, or other internal tools) Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $24 - $29 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. ESSENTIAL DUTIES • Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system., • Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement., • Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts., • Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds., • Research and resolve patient billing concerns, escalating issues as appropriate to leadership., • Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR)., • Initiate patient outbound calls to drive patient cash collections., • Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience., • Review and complete daily /weekly tasks to achieve patient collection goals., • Assist in the development of training materials that will be shared across functions. COMPETENCIES • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement., • Integrity: Commitment, accountability, and dedication to the highest ethical standards., • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service., • Action/Results: High energy, decisive planning, timely execution., • Innovation: Generation of new ideas from original thinking., • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Education/Experience Required: • 5 years of experience in the healthcare billing and/or collection environment, • 3 years of experience in healthcare customer service environment, • 1 year in DME/HME environment, • Experience with Bonafide and/or CollectPlus, • Experience with Salesforce Supervisory Responsibilities • None Work ENVIRONMENT • Fast-paced, remote-based role, • Minimal noise volume typical to an office environment, • Extended hours when needed, • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage, • Frequent stationary position, often standing or sitting for prolonged periods of time, • Frequent computer use, • Frequent phone and other business machine use, • Occasional lifting required, up to 25 pounds TRAVEL Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized between $66,000 and $76,000. Depending on experience and location. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

Remote - US. At EngFlow, we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and caching, improving efficiency, productivity, and product quality. Backed by top investors, EngFlow is redefining how companies build software and ship well-tested products. Our solutions speed up builds by a factor of 10 or more, while our observability platform provides actionable insights for optimization. Founded by key contributors to Bazel, we build tools that empower engineering teams—from startups to Fortune 500 companies—to enhance developer velocity and improve build performance. Learn more about our mission, culture, and team: ___ | ___ As a Demand Gen Marketing Lead at EngFlow, you’ll own and shape our core demand generation strategy to help us exceed revenue goals. You will drive customer acquisition, conversion, and expansion by building a high-performing inbound engine. You’ll own the strategy for paid media, organic content and distribution, SEO, and strive to improve the quantity and quality of our inbound leads. What You’ll Do * Own and execute campaigns that include: paid digital, email, webinars, SEO, virtual events, and more. * Develop and implement lifecycle marketing tactics and programs to engage prospects throughout their journey on our website and other platforms. * Drive new business meetings from Marketing efforts with a focus on MQLs. * Report on overall ROI of lead generation activities and engagement metrics. * Partner with EngFlow product marketing to ensure the best message is being delivered. * Contribute to strategic messaging campaigns. * Analyze campaign performance via Google analytics and/or new tools to inform strategy. * Test and optimize marketing tactics for customer acquisition. * Partner with EngFlow engineers to help us better broadcast EngFlow’s technical blogs. * Source and evaluate marketing tools and platforms for varying needs. * Partner with the Product Marketing team to analyze and improve marketing collateral and messaging. * Coordinate with the Field Marketing team on invites and follow ups to events and other leads. * Work closely with Senior Management and Sales teams to support product and sales growth. This role reports to the Head of Sales and Marketing. Requirements: * The ideal candidate will be a results-oriented, self starter. * 5+ years in marketing for a SaaS or Tech startup with a proven track record and concrete examples of past successes. * Proficient in Google Analytics, SEO, social, paid and unpaid search strategies. * Strong understanding of performance analytics across the customer funnel. * Successful lead generation and customer acquisition track record. * Effective cross-functional collaboration with sales, product marketing, and engineering teams. Excellent communication skills. * Excellent project management experience. * Positive attitude, empathy, and high energy. Nice to haves * Experience with or knowledge of build systems, Bazel, or DevOps is a plus. Benefits: We offer comprehensive medical, dental, vision benefits, 401k bonus, parental leave, and generous vacation. The team is fully remote but we enjoy meeting together in person several times a year at exciting destinations throughout the world. We value getting the work done and having fun while doing it, and have done numerous fun virtual team events such as tastings, monthly team games, escape the room among other fun events.

Design, develop, and implement call, chat, SMS, and email flows/scripts for inbound contact center operations. Collaborate with Business Development, Contact Center, and Customer Service teams to align scripts with customer needs and business goals. Have experience in inbound call script development

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. Lendbuzz is a fintech startup founded in 2015 by MIT alumni using cutting-edge machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. We are in full scale-up mode with backing from great investors, having recently raised our Series D. We are growing rapidly, and we need your help. Come join us! Join Lendbuzz, where we're shaping the future of auto finance with AI. As a Product Manager for Contact Center Strategy, you'll be at the forefront of crafting our contract center strategy and technology. You'll enhance self-service options, improve customer interactions, and drive innovation. Your role isn't just about products; it impacts every part of our business, with endless opportunities for growth. Come thrive in our dynamic environment, leading the way in AI and machine learning for auto finance. This position offers the flexibility of being hybrid, allowing work either in our Boston office or remotely, with occasional travel to our Boston office as necessary * Craft a contact center vision and strategy that’s aligned with tech and operational leaders * Orchestrate a holistic, scalable contact center solution that maximizes customer experience while increasing efficiency * Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI * Align with leadership on key business metrics for collections and customer care * Optimize outbound campaigns leveraging ML/Predictive modeling to improve right party contacts rates as well as payment outcomes * Collaborate with operations teams on supporting workforce management systems * Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals * Foster strong relationships with subject matter experts, analysts, data scientists, and technology teams across Lendbuzz * Own, prioritize and maintain the product backlog * Analyze and articulate insights from data to inform product roadmap decisions and drive alignment across functions and senior leadership * Break down features into detailed stories and acceptance criteria that can be executed by an agile team. Find ways to deliver value incrementally. * Effectively communicate to a wide business audience project status and post-launch measurement of progress * 6+ years of experience in Product Management roles * 5+ years of experience in contact center technologies * Proven ability to scope and author comprehensive business and technical product requirements. * In-depth knowledge of Scrum, Kanban, or other agile software development methodologies * Significant experience running inbound and outbound campaigns a must * Strong project management skills, with a keen attention to detail and ability to manage projects of varying sizes and scopes * Passion for product development, data science, and the intersection of software and finance, with additional experience in financial markets or the automotive industry being a plus. * Ability to collaborate effectively across functional groups with adaptability and empathy * Proven ability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution. * Demonstrated capability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution * Strong communication skills for providing clear direction and motivating project teams effectively We believe: Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. If you believe these things too then we would love to hear from you! A Note on Recruiting OutreachWe’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @. We will never ask for sensitive information or conduct interviews via messaging apps.

Job Description THE COMPANY In business since 1969, Interport modifies and sells new and used shipping containers, serving customers throughout the Northeastern U.S. Established in 2004, Interport Secure Parking operates 24/7/365 secure facilities in Newark, NJ and Savannah, GA where local and regional intermodal drayage truckers park and store loaded and empty import and export containers being transported for global cargo owners, ocean carriers, and third-party logistics providers. Interport proudly employs and empowers a diverse team of exceptional individuals committed to providing our customers superior products, services, and solutions. General Summary Reporting to the Operations Supervisor, the Sales Yard Equipment Operator is responsible for moving Interport sales units and other equipment throughout the Sales yard using 7-high/4-high container handlers, forklifts and yard hustlers. The Sales Yard Equipment Operator is also responsible for fueling equipment, inspect containers upon yard entry as required. Major Duties and Responsibilities • Operates 7-high/4-high container handlers, forklifts and yard hustlers, • Unloads inbound trucks and loads outbound trucks as needed, • Feeds containers to the Modifications department as needed, • Puts Sales and Modification units away in their proper locations, • Assists the Container QC Associate in moving containers for inspection, etc. as needed, • Keeps the Sales yard neat, organized, and safe at all times, • Re-fuels all equipment, • Acts as backup for various other tasks in the Sales yard including container inspection, • Completes special projects as required including removal of weeds, trash and debris from yard, office clean-up and various other indoor/outdoor repairs, • Uses an iPad or other electronic device to record information in the company’s software, • Pre-trips equipment on a daily basis and record information in the company’s software, • Remains cross-trained in other areas of the Sales yard, • High School Diploma or General Educational Development (GED), • Valid New Jersey driver’s license in good standing with a clean driving history, • Strong verbal communication and interpersonal skills, • Experience working with iPad technology Preferred • Ability to perform basic computer tasks, • Customer Service, • Committed, • Positive attitude, • Team-oriented While performing the duties of this position, the employee is frequently exposed to: • Heat and cold, • Noise The physical demands described here are representative of those that must be met by an employee to successfully perform the minimum requirements of this position: This is a full-time position and the hours of work are typically between 7:00 AM and 4:00 PM weekdays, with some weekends, when needed. Other Duties Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Morning Shift - 7:00 AM to 4:00 PM

Valsoft builds and scales vertical market software companies. We partner with strong teams, invest for the long term, and run disciplined operating systems to drive sustainable growth across our portfolio. Carla AI is an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, Carla seamlessly transfers the call with full context. Carla was purpose built for the rental industry, starting with car rental operators across North America. Our platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. We are now establishing Carla AI as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale. We’re hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI’s growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring Carla for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO of Carla AI and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. • Lead new customers through implementation: configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows., • Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day., • Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved., • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows., • Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data., • Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them., • Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve., • Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer., • Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases., • Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration., • Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth., • Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes., • Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot)., • Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers., • You’ve onboarded your first cohort of customers and they are live, with Carla answering calls and creating bookings., • A repeatable onboarding playbook is documented and being refined based on real customer feedback., • Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts., • You’ve built trusted relationships with early customers and are their go to contact for anything Carla related., • Customer retention is strong: the majority of customers onboarded are renewing and actively using the product., • Onboarding time to value has improved measurably through playbook iteration and process refinement., • You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts., • Customer feedback loops are producing actionable insights that are influencing product and go to market decisions., • The customer success function has clear processes, health metrics, and documentation that could support scaling the team., • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS., • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn., • Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously., • Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical., • Proactive and empathetic: you anticipate customer needs rather than waiting for escalations., • Comfortable working with data to monitor customer health, spot trends, and inform decisions., • CRM experience (HubSpot, Salesforce, or equivalent)., • Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment., • Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus., • Experience onboarding customers onto AI, automation, or voice/conversational technology products., • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch., • Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question., • Startup or early stage SaaS experience where you had to build the function, not just run it., • Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one., • Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base., • Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field., • Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved., • Backed by Valsoft / Aspire Software, combining the stability of a global portfolio with the pace and ownership of a startup., • Competitive compensation and strong growth potential as the customer success function scales. #AspireSoftware #CarlaAI

About KariusKarius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide. Position SummaryKarius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. ***Ability to work from 7:00 AM to 4:00 PM, Pacific Time, Friday to Saturday. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Manager, Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Provide high-quality support via phone, email, and help tickets for any inbound customer requests• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates• Liaise with the Medical Affairs team for escalations regarding Karius test results• Liaise with production laboratory personnel regarding sample processing and reporting issues• Liaise with Sales and Business Development teams to provide support for customer needs What’s Fun About the Job?Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: No travel required. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels. Work is generally performed in an office, lab, or clinical environment. Position Requirements• Bachelor’s or higher degree in Biological Sciences preferred.• 3+ years of customer support/service experience in healthcare or related industry - telephone-based support experience, required• Experience working with hospital laboratories and clinicians preferred.• Experience with ticketing systems (Zendesk) and Salesforce, preferred. Personal Qualifications• Ability to handle customer contacts in a professional and knowledgeable manner.• Ability to work independently.• Excellence in the handling of Personal Health Information (PHI).• Excellent verbal and written communication skills.• Basic Office and G Suite skills. DisclaimerThe above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression, including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at and we will accommodate qualified individuals with disabilities. $20.88 - $31.33 an hour

JOB SUMMARY With over 50 years of proven performance, Zonatherm Products and ThermFlo provide complete, end-to-end solutions for essential and mission critical power and cooling systems—serving industries from data centers, hospitals, and municipalities to industrial and commercial facilities. From initial planning and expert guidance to custom equipment, system design, installation, and ongoing support, we deliver a fully integrated approach that keeps operations running smoothly. The Customer Success Coordinator serves as the primary pre/post-sales contact for clients, responsible for precise equipment and service order administration and efficient data entry. This role functions as the primary liaison to sales, operations, manufacturers, and customers, executing order and service activities to support a positive customer experience. The Customer Success Coordinator manages all supporting activities before the sale close and after to prepare for delivery. They provide wrap around support that ensures the customer and Commercial Team receive a consistent, high-quality sales experience. The ideal candidate brings a strong customer service orientation, exceptional attention to detail, and proficiency with customer record management (CRM) systems to maintain accurate records and support excellent service delivery. ESSENTIAL RESPONSIBILITIES Customer Order Administration • Process and review customer orders, acknowledgements, and/or service requests for accuracy., • Enter equipment or service order activities into CRM and/or manufacturer portals and ensure correct costing and seller attribution., • Track shipment and/or work status and coordinate with sales, warehouse/parts, service coordination, and manufacturers to expedite or resolve issues., • Act as the primary point of contact for pre-sale (inbound service leads) and post-sale (equipment) customer inquiries, including quotes, order status, pricing, credits, mis-shipments, and routine complaints., • Serve as first point of contact for customer onboarding and accurately capture all entry and order execution requirements for communication to Service Delivery Teams., • Escalate complex or unresolved issues to appropriate teams and coordinate cross-functional follow-up to ensure timely, end-to-end resolution., • Maintain accurate CRM records and detailed interaction notes to support forecasting and account management for Commercial Team., • Perform regular portal audits and data cleanup to ensure data integrity for reporting and account management., • Recommend improvements to standard processes to streamline workflows., • Assist Sales Operations with ad hoc campaigns, simple quoting, and administrative tasks., • Enter equipment and service orders into CRM and manufacturer portals accurately, verifying product codes, quantities, shipping information, and supporting documents to prevent errors., • Update customer records and interaction logs promptly, recording calls, emails, and notes to keep account history complete., • Communicate order and service status to customers within agreed timelines, clearly stating next steps and expected delivery or service dates., • Prepare concise escalation summaries and handoffs for complex issues, including incident details, actions taken, and recommended next steps internal and external team members. QUALIFICATIONS • Education: High School Diploma or GED., • Experience: 0- 2 years’ experience in sales support, customer service, or office administration., • Technical Skills: High competency with Microsoft Office and competency in basic Excel functions., • Communication Skills: Excellent reading, writing, and communication skills with exceptional professional phone, email, and text etiquette. Comfortable collaborating across teams and translating team specific tasks into clear inter-team communication and reporting., • Education: Associates Degree in Business Administration, Marketing, or related field., • Experience: 2+ years’ experience in sales support with experience reconciling vendor/customer data and working with sales processes and sales process development., • Physical Demands: This position requires the ability to operate within an office environment and occasionally lift and/or move up to 10 pounds. Reasonable accommodations will be provided aligned with current federal and state regulations upon request., • Work Environment: This job generally operates in a professional clerical, office setting. This role routinely uses standard office equipment such as computers, phones, mobile devices, and photocopiers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$55,000