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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 4 días
    $20–$30 por hora
    Jornada completa
    Brooklyn, New York

    StarShield Coverage is seeking a detail–oriented and professional Customer Service Representative to assist policyholders with inquiries, claims support, and account–related needs. The ideal candidate will have strong communication skills, empathy, and the ability to remain calm and helpful in all interactions. This role is remote and requires high accountability and professionalism. Key Responsibilities: • Handle inbound calls, emails, and chat inquiries from policyholders, • Provide accurate information about insurance policies, claims, and account updates, • Assist with policy changes, billing questions, and onboarding support, • Document all interactions and maintain updated customer records, • Escalate complex issues to appropriate departments when necessary, • Follow company service standards and compliance requirements, • Maintain confidentiality and professionalism at all times Qualifications: • Strong communication skills (written & verbal), • High School or Bachelor Degree, • Customer–focused mindset with patience and professionalism, • Ability to multitask and manage multiple account inquiries, • Basic computer and typing skills, • Previous call center or customer support experience preferred, • Insurance customer service experience is a plus, but not required, • Ability to work independently in a remote setting Benefits: • Competitive pay + performance bonuses, • Remote–work flexibility, • Paid training and professional growth opportunities, • Supportive team environment, • PTO and wellness support initiatives, • Opportunity for advancement within StarShield

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  • BDC Representative
    BDC Representative
    hace 16 días
    $45000 anual
    Jornada completa
    Elmhurst, Queens

    This is your chance to be part of a thriving business where your skills will be rewarded, your ambitions supported, and your potential unleashed. If you have a passion for cars, enjoy building relationships, and thrive in a competitive setting, we want to hear from you! Our car dealership, located in the heart of Queens Blvd, NY & is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up. The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with our brand. Responsibilities: • Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally., • Respond to internet leads through the CRM in accordance with dealership response-time standards., • Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments., • Maintain a positive, professional demeanor and represent the Novo Motors with confidence and integrity., • Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service., • Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes., • Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM., • Verify lead source and lead type accuracy within the CRM for reporting and performance tracking., • Meet or exceed daily and monthly outbound call, appointment, and contact goals., • Maintain consistent follow-up on all assigned leads to maximize conversion opportunities., • Work closely with the Sales Team, Sales Managers, Service Manager's to ensure smooth handoff of appointments., • Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience., • Participate in training, coaching, and process improvement initiatives to continuously improve performance Qualifications: • Prior experience in customer service, call center, BDC, or dealership environment preferred., • Strong phone presence with excellent verbal and written communication skills., • Comfortable handling high call volumes and digital communications., • Organized, detail-oriented, and able to manage multiple leads simultaneously., • Ability to work both independently and as part of a team., • Professional appearance and positive attitude., • Bilingual (English/Spanish) is a plus. Benefits: • Competitive base salary plus uncapped commission opportunities., • Comprehensive training and mentorship to help you succeed., • A supportive and energetic team atmosphere. Ability to Commute: • Elmhurst, NY 11373 (Required) Work Location: • In person Job Type: Full-time Pay: From $45,000.00 per year Experience: • Business Development Center: 1 year (Preferred), • Automotive Dealership: 1 year (Preferred) Language: • Spanish (Preferred), • English (Required) Ability to Commute: • Elmhurst, NY (Required) Work Location: In person

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  • Appointment Setter
    Appointment Setter
    hace 28 días
    Jornada parcial
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

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  • Front Desk/administrative assistant
    Front Desk/administrative assistant
    hace 2 meses
    Jornada completa
    Manhattan, New York

    Full job description Job Overview We are seeking a dynamic and organized Front Desk/Administrative Assistant to be the welcoming face and efficient coordinator of our office environment. This role is essential in ensuring smooth daily operations, providing exceptional customer service, and supporting administrative functions across various departments. The ideal candidate will be energetic, detail-oriented, and possess a strong ability to multitask while maintaining professionalism. If you thrive in a fast-paced setting and enjoy helping others, this position offers a rewarding opportunity to contribute to our team’s success. Duties • Greet visitors and clients warmly, ensuring a positive first impression for everyone who enters the office, • make sales of the driving lessons and packages, • handle inbound and outbound phone calls, address customer inquiries, • Handle incoming and outgoing correspondence, including emails, mail, and packages with efficiency and confidentiality, • Maintain appointment calendars, schedule meetings, and coordinate appointments using calendar management tools, • Perform data entry, filing, and document proofreading to ensure accuracy and organization of records, • Support office management tasks such as supply inventory and equipment maintenance, • English and and Spanish languages are a MUST, • Proven office experience with strong organizational skills and attention to detail, • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications, • Excellent computer literacy with the ability to adapt to new software quickly, • Previous experience with front desk operations or as a receptionist in medical or dental settings is highly desirable, • Strong communication skills with professional phone etiquette and customer service orientation, • Ability to manage time efficiently in a busy environment while prioritizing tasks effectively, • Clerical experience including data entry, filing, proofreading, and document management, • Paid time off, • Parental leave, • Retirement plan

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  • Sales Consultant
    Sales Consultant
    hace 1 mes
    $18–$21 por hora
    Jornada completa
    Flushing, Queens

    Pay: $60,000.00 - $85,000.00 per year Job description: About Eazzy Consulting LLC Eazzy Consulting LLC is a growing business financial consulting firm helping small and mid-sized business owners access working capital solutions nationwide. We work with banks, non-bank lenders, and private capital providers to structure customized funding solutions for business expansion, cash flow stabilization, and growth. We are strategic financial consultants dedicated to helping entrepreneurs stabilize operations and grow sustainably. We are expanding our in-office sales team and hiring Business Financial Consultants immediately. What You Will Do Make outbound calls to business owners Follow up on inbound/outbound leads Identify cash flow challenges Set appointments and collect documents Present funding solutions Maintain CRM records Work closely with funding team to close deals This is a high-activity sales role. Minimum expectation: 100 calls per day. Performance Expectations 2,000+ outbound calls per month 3–5 appointments per day 2+ funded deals per month after ramp-up We provide training — but work ethic is required. Qualifications ✔ Bilingual Mandarin or Cantonese required ✔ Strong communication skills ✔ Comfortable speaking on the phone daily ✔ Organized and disciplined ✔ Sales experience preferred (finance experience a plus) ✔ Must work in-office in Flushing Recent graduates with strong work ethic welcome to apply. Ideal Candidate Competitive Coachable Results-driven Comfortable speaking with business owners Comfortable with structured KPI environment Looking to build long-term career in business finance Bilingual in Mandarin or Cantonese (Required) Strong communication and phone skills Based near Flushing, NY (In-office role) Growth Opportunities Top performers may advance to: Senior Consultant Team Leader Sales Manager What Success Looks Like In your first year, you will: Learn small business funding products Develop strong objection-handling skills Build a referral network Close consistent deals Increase your bonus income High performers may grow into senior or leadership roles. How to Apply Qualified candidates will be contacted for a phone screening followed by in-office interview. Hiring Process Step 1: Resume Submission Step 2: Phone Screening Step 3: In-Person Interview (Flushing Office) Step 4: Offer & Onboarding Visa Sponsorship OPT/CPT available for eligible candidates. H1-B sponsorship may be considered based on performance and company needs. Job Type: Full-time Benefits: Employee assistance program Employee discount Financial planning services Paid training Professional development assistance Referral program Application Question(s): Are you fluent in Mandarin or Cantonese? Are you comfortable making 100+ outbound calls per day? Are you willing to work in-office in Flushing, NY? Do you have prior sales experience? What motivates you more: base salary or performance bonus? Are you able to Start the job right away? Work Location: In person

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