Inbound customer service jobs in Buffalo, New YorkCreate job alerts

Job Description Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY office. START NOW, IMMEDIATE BONUS OPPORTUNITY. TAKE ADVANTAGE WITH REDUCED GOALS IN FIRST FOUR MONTHS!!!! Multiple shifts available between 8am -6pm, Monday thru Friday. In-Office. 8:00AM to 4:30PM - 9:30AM to 6:00PM What You'll Do: • Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients., • Calculate acceptable settlement amounts according to guidelines set by our clients and Management team. • Excellent verbal communication skills', • Multitasking and time management skills to work through the account queue and inbound call volume., • Previous customer service work preferred.Benefits, • Rate: $18.00 to $20.00 plus monthly bonus, • Competitive Base Salary, • Graduated bonus system to allow new employees immediate bonus opportunity and potential to earn significant bonuses, • Medical, Dental , and vision; 401K plan with company match, • Long and Short Terrm Disability Insurnace, • Company paid Life Insurance

Job DescriptionReady to Deliver Exceptional Service? Join CRST as a Customer Service Coordinator supporting home solutions. If you’re a strong communicator with a background in logistics customer service — and thrive on problem-solving and building positive relationships — we want to hear from you. How You’ll Work • Location: Onsite – 60 Northpointe Parkway Amherst, NY 14228, • Schedule: Monday-Friday (8:00 AM-4:00 PM), • Reports To: Manager – Warehouse, • Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $20.00-$21.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location. What You’ll Do • Answer inbound calls from customers and provide timely information and support, • Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders, • Receive warm leads and process product sales quickly and accurately, • Record, track, and escalate issues to managers when necessary, • Manage service orders, upload documentation, and update systems with accurate information, • Calm under pressure and able to manage multiple customer needs at once, • Clear, empathetic communicator who listens and responds effectively, • Detail-oriented with strong follow-through on documentation and service updates, • Positive, team-first attitude with a focus on solutions Required • High school diploma or GED, • Proven experience in logistics customer service (transportation, distribution, or related industry), • Strong communication skills, verbal and written, • Associate degree or equivalent experience, • Experience supporting a large national client in logistics or service coordination, • Skilled in handling escalations and conflict resolution in high-pressure environments The CRST Core Values Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities EEO Statement CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws. Let’s Build Something Great Apply today and join a team that supports customers with excellence. Your opportunity to deliver exceptional service starts here.

Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started! LCR is looking for Sales Representatives to support the leading provider of HVAC and Plumbing services in the US. We are hiring a team of Outbound Sales Representatives who will be making calls to current and prospective customers. Representatives on this team will use available tools, skills, and resources to position service benefits with a goal of upselling additional services and winning new customers! Perks of the Job: • $17/hr., • Fully Remote, • Monthly bonuses after you convert to permanent status, • Comfortable work Environment, • Computer equipment provided Other Benefits • Free virtual health benefits first 90 days, • Full health benefits after 90 days, • Paid time off after 90 days, • 401k after 90 days, • Referral Incentive Program Apply today if you: • Primarily responsible for making outbound sales calls to existing customers in order to upsell additional services AND previous customers in order to reactivate their service plans., • Representatives will be expected to approach each call with a professional sales approach, greeting each potential customer with excitement and confidence!, • While providing a professional and consistent customer experience, representatives must endeavor to reach or exceed contact center dialing efficiency, sales, and quality criteria., • Self-motivated and able to work in a team environment, collaborating with teammates to achieve individual and team sales performance, quality, and productivity goals, • Take an active position in informing customers about our client's products and services, and when appropriate, provide competitive advantages. Requirements • A high school diploma, GED, trade school certificate, or equivalent is required., • Experience in inbound and/or outbound sales environments such as a call center or retail location., • Must be able to work independently as well as in a collaborative setting., • Must be goal oriented, assertive/competitive mindset and ready to overcome obstacles to meet and exceed sales goals, • The ability to maintain precision and manufacturing standards., • Physical attendance is critical to success and is required to fulfill objectives., • Must be open to receiving feedback and be able to implement coaching to improve response and sales close rates About Lehman Consulting & Recruiting LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Description If youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with the GEICO Local Office in Kenmore! Were looking for a Customer Service Representative to provide our existing policyholders with the excellent customer service they want and need. In this role, you will handle requests from inbound calls and walk-in customers, while also making outbound calls for customer follow-up. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. This is a great opportunity for someone who enjoys building long-term relationships and wants to grow with a locally-owned office serving Western New York. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Responsibilities • Warmly greet all walk-in customers immediately upon entering the office, • Answer inbound customer calls and respond to inquiries with professionalism and empathy, • Take premium payments and explain payment options to customers, • Conduct needs-based policy reviews to identify coverage gaps and recommend appropriate solutions, including bundling opportunities, • Process customer policy change requests accurately and efficiently, • Make proactive outbound follow-up calls, • Educate customers on coverage options, policy benefits, and available discounts, • Build and maintain strong client relationships through consistent follow-up, • Ensure customer satisfaction by resolving concerns or escalating complex issues appropriately, • Maintain accurate customer records in our internal system Must-Have Qualifications: - High school diploma or equivalent - Strong computer skills and ability to learn multiple systems quickly - Excellent verbal and written communication skills - Punctual, dependable, and reliable attendance - Ability to handle up to 75% of your day on the phone - Comfortable discussing financial matters with empathy and professionalism Ideal Traits & Characteristics: - High-energy personality with a genuine love of helping people and solving problems - Confident communicator who can articulate value and handle customer concerns professionally - Proactive and responsive - able to prioritize urgent customer needs with a sense of urgency - Detail-oriented with strong follow-through and multi-tasking abilities - Self-starter mentality who works well independently and as part of a team - Coachable attitude with a genuine willingness to learn and grow - Resourceful problem-solver who seeks to understand customer needs before presenting solutions - Positive team player who contributes to a supportive office culture - Relationship-builder focused on maintaining long-term customer loyalty Preferred (But Not Required): - Previous customer service or insurance industry experience - Familiarity with Western NY communities - Property & Casualty insurance license (or willingness to obtain) - Experience with CRM or customer management systems You'll Thrive in This Role If You: - Enjoy building meaningful relationships with customers - Take pride in solving problems efficiently and professionally - Can explain complex information in simple, easy-to-understand terms - Value being part of a supportive local team - Want to make a real difference in helping people protect what matters most

Job Description Account Resolution Specialist 1st Party ~REMOTE ROLE Welcome to ACI, Your Employer of Choice Since 1989! American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues. REMOTE ~ NO WEEKENDS This is a full-time, direct hire opportunity serving large national banking clients. We place immeasurable value on our PEOPLE, and we will continue to strive to be your next employer of choice! The ideal candidate for this exciting Remote 95%, 5% in office (You must have reliable transportation for travel to the office for training, meetings, department needs and IT equipment assistance, as required by the role.) will demonstrate excellent communication and critical thinking skills. In this role, the Account Resolution Specialist should be disciplined/strongly self-motivated to take great care of the customers and resolve their needs. RESPONISBILITIES: • The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account., • ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines/laws., • Competitive wage with a monthly bonus potential, • Paid training and equipment provided., • A professional and stable employer dedicated to your success., • Growth opportunities, we are always looking for future leaders., • Great schedule - NO weekends, NO late nights (see schedule below), • A Work-Life balance that is the key to happy employees., • Comprehensive benefits package including: Three different medical plans to choose from, Dental, Vision, Life, Accident and Disability Insurance options., • GENEROUS paid vacation time, Paid personal/sick time., • 401K with employer match. Schedule Requirements: 1st Party - Hours of Operation - Monday - Friday: 9am - 7pm Employees will be required to work the following: 2 nights per week until 7pm (Mon-Fri) 2 Friday nights per month until 7pm. Minimum Requirements: • High School diploma or GED required., • Minimum (1) one year’s experience in customer service, will consider previous experience from a banking, sales, call center, other customer service-related positions., • You must have reliable transportation for travel to the office for training, scheduled shifts, meetings, department needs, IT equipment assistance, as required by the role., • Intermediate computer and keyboard skills (ability to use video conferencing technology zoom and Webex), • Must pass client clearance requirements, up to and including, background checks and drug test., • Ability to meet client scheduling requirements listed above., • Must have reliable internet connection ability to connect company provided equipment to a router, we will perform internet speed test during recruitment process to ensure minimum requirements., • Your remote workspace must be quiet and distraction free as all calls are monitored and/or recorded for quality assurance purposes., • You must complete the required training, in accordance with client requirements and FDCPA laws/regulations. The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $16.00-$17.00 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors. ACI is an Equal Opportunity Employer.

A company is looking for a Remote Customer Service Representative.Key Responsibilities Manage a high volume of inbound calls and assist customers with inquiries Access and provide information regarding cardholder accounts and transactions Maintain knowledge of company programs and support team o

Key Responsibilities Handle inbound calls and warm leads to consult with customers on their insurance needs Convert sales leads into policyholders by matching appropriate coverages and products Represent the company brand and ensure customer satisfaction through quality service Required Qualifi

Job DescriptionThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. CUSTOMER SERVICE REPRESENTATIVE $20/HOUR IN-OFFICE POSITION-Cheektowaga, NY EVENING AND WEEKEND AVAILABILITY REQUIRED Next Start Date: Monday, January 26th, 2026 Training Schedule: Sunday-Thursday 1:00PM-9:30PM Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service, • Representing a Fortune 100 company and being the voice of Spectrum, • Troubleshooting and resolving technical issues related to cable and video services, • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more, • Resolving TV inquiries while creating best-in-class customer experiences, • Working in an open, friendly environment with a supportive, energetic team We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, multi-tasking, customer service, • Abilities: Dependable, professional, solution-oriented, results-driven, resilient #LI-JC3 #LI-NL1 #ZRCO2 CRP113 2025-64625 2025 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, multi-tasking, customer service, • Abilities: Dependable, professional, solution-oriented, results-driven, resilient #LI-JC3 #LI-NL1 #ZRCO2 Company DescriptionCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.\r\n\r\nWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

A company is looking for a Healthcare Customer Service - Sr.Key Responsibilities Make outbound and receive inbound calls to promote company services and determine eligibility for government programs Interview patients/members to gather personal information and compile data for eligibility assessm

Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resolve customer issues and provide exceptional service Conduct follow-ups with customers and assist other areas of the organization as needed Required Qualificat

Key Responsibilities Handle inbound calls and warm leads to consult with customers on their insurance needs Match the correct coverages, products, and benefits to convert sales leads into policyholders Represent the brand and ensure customer satisfaction through quality service Required Qualifi

Job Description Remote/ In-Office/Hybrid Real Estate Sales Follow-up Specialist/ Lead Manager Our real estate team is expanding quickly and we’re searching for a full-time Lead Manager/ Follow-up Specialist to help us succeed! You’ll serve as the compassionate voice of our company who will also be fielding inbound calls from prospective sellers, qualifying them, and scheduling appointments to meet with our acquisitions team. Additionally, you will be making outbound calls to previous leads in our system, and making offers on homes. If you're looking to join a growing team, start your application today! Compensation: $35,000 - $45,000+ yearly Responsibilities: • Answer inbound inquiries and calls, discover motivation for selling, and make sure they feel seen and heard, • Manage team member schedules, including setting appointments for acquisition members, • Following up on all leads with a core focus on converting those to appointments, building rapport with the sellers, and following up on all appointments ensuring success for each completed appointment, • Collaborating with team members to ensure all leads are followed up on appropriatelyQualifications:, • Experience setting appointments, • Experience in real estate, • CRM experience, • Sales or customer service experience, • Strong computer and data entry skills, • Experience in negotiatingAbout Company Since 2019, Buffalo Brick & Mortar has been a high-performing real estate investment firm that takes great pride in solving homeowners’ problems and purchasing homes in the Western New York area. We work with homeowners who are seeking to sell their homes directly to an investor and avoid the traditional real estate sales model. Our goal is to create win/win situations with our clients. We close fast, buy the home “as-is,” and have an outstanding reputation. We are a growing team in a fun environment with great vibes!

Job Description Location: Online Education Campus (Orchard Park, NY) This position is performed onsite, however, there are opportunities to work a hybrid/work-from-home schedule based on tenure and performance. The Snapshot - The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone. The Basics - • Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer., • Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %., • Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately., • Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process., • Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. What you need - • High school diploma or equivalent, • Previous customer service or sales experience, • Internet savvy with knowledge of Microsoft Office product, including Outlook, • Associate's degree or higher Salary: $38,000 per year ($18.27 per hour). This position is eligible for overtime. Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process. Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families. Apply today for immediate consideration! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer. Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education Company DescriptionBryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission. Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family. At this time, we are a qualifying employer under the student loan forgiveness program. Bryant & Stratton College is an Equal Opportunity EmployerBryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. \r\n\r\nAs an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. \r\n\r\nBryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.\r\n\r\nBryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.\r\n\r\nAt this time, we are a qualifying employer under the student loan forgiveness program. \r\n\r\nBryant & Stratton College is an Equal Opportunity Employer

Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started! We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response. Job Summary: We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Responsibilities: • Answer inbound calls and greet customers with energy and enthusiasm., • Assist callers with mobile devices. Troubleshooting devices., • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability., • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service., • Meet department productivity and quality standards., • Strive for first call resolution and take true ownership of customer needs and issues., • Communicate and follow instructions for one call customer resolution., • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns., • Take an active role in educating customers about our clients products and services. Requirements: • Work from Home position, • Equipment Provided, • 1+ years of customer service experience required., • Must have at least 1 year of technical support experience with mobile phones., • HS Diploma or GED/equivalent., • Computer literacy and typing skills of 25 words per minute., • Self-motivated and able to adapt and comprehend changes in business processes or procedures. About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families. Apply now to join our team of student-focused associates! Position Status: Non-exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Financial Aid Leadership Location: This role is performed onsite in Orchard Park, NY Position Summary: The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls. During award letter delivery, the incumbent will review financial aid student files for accuracy and identify necessary adjustments. The position will provide support to the financial aid team to ensure policy and compliant procedures are adhered to. This position is best suited for someone who prefers a fast-paced environment, adapts to change, is detailed, highly organized and actively engaged with students. Essential Duties and Responsibilities: • Award Letter Review: Counsels prospective and current students and/or parents regarding financial aid, including a review of financial aid package., • Phone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester., • Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience., • Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.)., • Compliance: Adheres to all Federal, State, and Institutional Financial Aid Guidelines. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Qualifications: • Associate’s degree required, • 1-2 years fast-paced customer service experience required in a high-volume setting, • Prior computer experience with a CRM tracking system and Microsoft Office, • Excellent phone skills Background Check or Licensing Requirements: This position requires a background check. Salary: $46,000 per year ($22.12 per hour). This position is eligible for overtime. Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process. Company DescriptionBryant & Stratton College, a not-for-profit institution, has been educating students for over 170 years and with 17 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission. Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family. At this time, we are a qualifying employer under the student loan forgiveness program. Bryant & Stratton College is an Equal Opportunity EmployerBryant & Stratton College, a not-for-profit institution, has been educating students for over 170 years and with 17 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. \r\n\r\nAs an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. \r\n\r\nBryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.\r\n\r\nBryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.\r\n\r\nAt this time, we are a qualifying employer under the student loan forgiveness program. \r\n\r\nBryant & Stratton College is an Equal Opportunity Employer

Job Description Job purpose As a Warehouse Supervisor, one will be responsible for managing and maintaining the highest standards with regards to safety, quality, efficiencies, spoilage, and customer service/satisfaction. Working in conjunction with the Facility Manager to maintain inventory levels, warehouse, Warehouse Management Systems (WMS), and executing all supply chain initiatives. Duties and responsibilities • Leads, motivates, trains and coordinates daily shift operations to assure product flow within the warehouse while meeting safety, quantity, and efficiencies requirements., • Facilitates problem solving and develops action plans to address labor performance issues and achieve key performance indicator goals., • Understands financial drivers in the form of budgets, cost, yields, operating plans, etc., and can schedule and manage warehouse operations to ensure maximum production for minimum cost., • Ensures all guidelines of good manufacturing practice and OSHA standards are in compliance. Leads health, safety, and environmental processes for the warehouse areas., • Leads and develops a high performing work organization that maximizes employee teamwork, contributions, suggestions and decisions., • Maintains a clean and sanitary warehouse which is audit ready at all times., • Provides for effective employee relations within the operations unit by ensuring that employment practices are fair and consistent., • Assures that time commitments are met for outbound and inbound shipments., • High School Diploma or GED, • Two to Three (2-3) years of previous supervisory experience., • Five (5) years of warehouse experience., • Knowledge of WMS and Microsoft applications (Word, Excel, Outlook) is preferred., • Strong leadership skills in developing high performing work organizations., • Strong written and verbal communication skills., • Basic math skills., • Must wear safety boots/shoes., • Warehouse Specialist

Job Description Certified Pharmacy Technician (CPhT) certification and 1+ years Pharmacy Technician experience required. Applicants who do not meet these qualifications will not be considered. A specialty oncology pharmacy is seeking a Pharmacy Technician for a 17-week contract to hire opportunity. The role involves providing phone support to patients and physician office staff, ensuring smooth coordination and resolution of medication-related issues. Location: Buffalo, NY Job Type: Contract to Hire Schedule/Hours: • Monday through Friday, 8-hour shifts between 9:00 AM and 8:00 PM, • Handle inbound calls using first call resolution customer service techniques, • Communicate effectively with patients and physician office staff to resolve medication-related inquiries and coordinate deliveries, • Collect co-payments and answer questions regarding prescriptions, • Licensed Pharmacy Technician in the state of practice, • Pharmacy technician experience within a pharmacy setting, • Excellent communication skills with a focus on customer service If you meet the qualifications and are ready to support patients and healthcare providers in this critical specialty area, apply now to take the next step in your pharmacy technician career. Compensation for this position ranges from $20.00 to $23.00. Eligible candidates may also receive healthcare benefits, housing, and meals/incidentals. Full details of our healthcare benefits plan can be found here. This posting is open for 60 days after the posting date.

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we’d like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: • Efficiently answer inbound customer calls and route to appropriate personnel as required., • Employ exceptional customer service skills and phone etiquette to meet and exceed standards., • Provide accurate service updates to clients and serve as a liaison between field personnel and customers., • Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email., • Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required., • Accurately update account information to maintain accurate customer records., • Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times., • Driven to meet and exceed productivity goals and objectives, • Proven ability to meet and exceed call center metrics and objectives, • Outstanding ability to build positive and trusting relationships with others, • Results-driven approach to success with a strong emphasis on efficiency, • Exceptional customer service skills with a robust knowledge of phone etiquette, • Competitive pay structure with incentive opportunities, • Medical, dental, and vision insurance, • High School Diploma or equivalent required, • Minimum of one (1) year of experience in a customer service environment, • Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description Logistics & Sales Specialist Are you a logistics professional with strong operations knowledge and the personality of a driven problem solver who thrives in high-energy, fast-moving environments? StaffBuffalo is excited to partner with a long-standing boutique logistics organization to hire a Logistics & Sales Specialist, offering a $60,000–$65,000 base salary with uncapped commission potential — typically bringing total annual earnings to $100,000–$110,000 or more. This role blends quoting, sales, relationship building, and creative problem-solving in an industry where timelines shift quickly and solutions matter. The Logistics & Sales Specialist will manage quoting, inside sales, and new business development while serving as the point person for customers navigating complex freight decisions. You'll travel to port cities, build meaningful customer relationships, juggle a high volume of communication, and think quickly when clients need solutions — often on tight deadlines. This role requires grit, organization, strong logistics intuition, and the ability to stay calm and effective when a lot comes at you at once. You'll be stepping into a role previously held for more than a decade, joining a tight-knit team known for its longevity, autonomy, and genuinely enjoyable culture. This is an in-person position in the Buffalo area (hybrid once fully trained). Key Responsibilities Sales & Business Development • Prospect and engage new customers through outreach, LinkedIn, and relationship building, • Manage inbound inquiries and convert them into active clients, • Conduct monthly sales trips to domestic ports to build and strengthen relationships, • Re-engage former customers to grow market share, • Handle high-volume quoting across ports, rail ramps, and inland locations, • Prepare accurate bid responses, including complex or oversized project quotes, • Provide timely updates and clear communication to clients, • Assist with problem-solving when shipments or timelines shift, • Build rapport with customers through consistent follow-through and high-touch service, • Work closely with Operations to ensure customer needs and timelines are met, • Use TMS platforms (any system experience helpful; new systems may be implemented), • Maintain an organized, email-heavy workflow, • 5+ years of experience in logistics, freight forwarding, transportation brokerage, or similar operations (required), • Strong understanding of shipping fundamentals: ports, containers, trans loads, inland moves, timing, and rail ramps, • High-energy, proactive communicator with a true problem-solving mindset, • Ability to manage urgent, time-sensitive situations with grace and efficiency, • Organized, detail-oriented, and capable of juggling many tasks at once, • Strong Microsoft Office skills and comfort working in a TMS, • Self-motivated with a hunter mentality for sales and customer growth, • Excellent interpersonal and relationship-building abilities, • Monday–Wednesday: In-office, • Thursday–Friday: Remote after full training, • Occasional evening/weekend monitoring due to industry demands, • Approximately 3 weeks PTO (flexible), • 401(k) with employer match, • Medical, dental, and supplemental coverage through a transportation-focused PEO, • Hybrid schedule after training, • Uncapped commission earnings, • Long-term stability and career growth First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible. Communication is key – to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage. StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service. #INDSBHIGH

Job Description Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. You will: • Schedule: Monday-Friday 8am-4:30pm EST. (Buffalo, NY), • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures., • Maintain confidentiality and security with all privileged information., • Maintain working knowledge of Company and facility software., • Adhere to the Company's and Customer facilities Code of Conduct and policies., • Inform manager of work, site difficulties, and/or fluctuating volumes., • Assist with additional work duties or responsibilities as evident or required., • Consistent application of medical privacy regulations to guard against unauthorized disclosure., • Responsible for managing patient health records., • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards., • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record., • Ensures medical records are assembled in standard order and are accurate and complete., • Creates digital images of paperwork to be stored in the electronic medical record., • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately., • Answering of inbound/outbound calls., • May assist with patient walk-ins., • May assist with administrative duties such as handling faxes, opening mail, and data entry., • Must meet productivity expectations as outlined at specific site., • May schedules pick-ups., • High School Diploma or GED, • Must be at least 18 years old., • Ability to commute between locations as needed., • Able to work overtime during peak seasons when required., • Basic computer proficiency., • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis., • Professional verbal and written communication skills in the English language. Bonus points if: • Experience in a healthcare environment., • Previous production/metric-based work experience., • In-person customer service experience., • Ability to build relationships with on-site clients and customers., • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is:$16.50—$19.69 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Job Description Job Title: Inside Sales Representative Summary This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets. Essential Duties and Responsibilities Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. • Handles inbound customer requests for pricing and availability., • Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe., • Enters quotes and invoices into the company’s invoicing system., • Prepares and supplies customers with freight quotes and invoices., • Locates alternative products that are not in stock from approved vendors., • Takes ownership of issues that arise and keeps the customer informed of the status of resolution., • Logs all interactions with the customers, via email, text, phone or in person., • Ensures client notes are accurate and contain details to provide proper follow up., • Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes., • Maintains accurate records of all client follow-up activities., • Reviews and monitors dormant customers, follows up when necessary., • Manages quotes, quote follow up and customer service to build a repeat customer base Develops and manages relationships with key accounts, including quote follow up Acknowledges and responds to web and email submitted quote requests., • Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times., • Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business., • Provides input to assist in keeping price lists and catalogs updated., • Makes outbound calls to previous customers to generate new leads. Required Education/Experience/Skills • High School graduate, or equivalent work experience., • Advanced computer knowledge including e-mail, Word, and Excel software., • Professional phone skills and keyboarding, • Ability to contribute to the company's operation and principles through ethical practices. Preferred Education/Experience/Skills • 2 years’ sales experience particularly within the agriculture and construction parts sectors, preferred., • Basic to intermediate knowledge of agricultural equipment and sales, • Strong written and verbal communication skills., • Ability to work well with people from diverse backgrounds and locals. Certifications, Licensees or Registrations Required/Preferred • This position does not require any special certifications, licenses, or registrations.

Job Description THE BUSINESS DEVELOPMENT CENTER REPRESENTATIVE is responsible for maintaining client relationships and identifying customer opportunities. The BDC representative is often the first point of contact for current and potential customers. Some skills that are useful for a BDC agent include: Excellent communication skills, Basic computer skills, A friendly and outgoing demeanor, Ability to work in a technology-oriented environment, and Industry-specific knowledge. ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned. • Greet and welcome customers entering the sales or service reception area, in a genuinely friendly and courteous manner., • Greet and welcome customers calling in for sales or service in a genuinely friendly and courteous manager while directing to the appropriate party or making the customer a service appointment., • Direct the customer to the customer lounge or to the appropriate advisor., • Provide waiting customers updates on completions., • Provide waiting customers with food and/or beverage., • Alert management immediately to any customers in need of assistance., • Work with waiting room clients on leaving positive reviews online (Google, Yelp) during service visit., • Ensure the lounge and service reception area appears pleasing and neat to clients., • Assist the service sales staff in answering overflow status phone calls or simple service questions when advisors are already with clients. (Phone, email or in person), • Using software tools and systems to focus on the needs of current clients including after service satisfaction, appointment rescheduling, contacting special order part clients when parts have arrived, making service appointments, contacting clients who have not utilized their pre-paid maintenance contracts, etc., • Contact those clients and try to get them back into the dealership., • Communication: Handle inbound and outbound calls, and respond to customer website requests, • Data management: Log customer comments and information, and update customer changes in the database, • Communicate with Sales Department when clients in service show interest in replacing their current vehicle or have questions regarding warranty, lease extension, etc., • Attend training classes as directed by management., • Maintains high customer satisfaction standards., • Maintains a professional appearance. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must pass pre-employment drug test., • Team oriented and works well with fellow coworkers., • Employee discount, • Health insurance Paid time off

As an Inbound Customer Service Agent Auto Insurance for the leader in electric vehicle sales, you will apply your auto insurance knowledge to handle a high volume of incoming calls from existing and prospective customers. Experienced Licensed Auto Insurance Agent- Remote/Telecommuter. Active proper

A company is looking for a Care Ambassador.Key Responsibilities Serve as the Single Point of Contact (SPOC) for patients, caregivers, pharma, and providers Manage inbound and outbound communications, ensuring quality customer care and adherence to service level agreements Develop and maintain ef

A company is looking for an Inbound/Outbound Queue Associate - Fully Remote.Key Responsibilities Provide high-level customer service in a fast-paced environment Promote and support the quality effectiveness of healthcare services Handle inbound and outbound calls related to customer service inqu

Job Description Job Title: Patient Service Representative -Scheduling Reports to: Scheduling/Chart Prep Manager Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18-23 per hour. Summary: The Patient Service Representative works as a member of the Scheduling Team, reporting to the Scheduling/Chart Prep Manager. This role works in a fast-paced call center, scheduling multiple appointments across five sites. This position has the ability to work remotely when performance expectations have been met. Effective communication between departments and exemplary patient care must be maintained. This role also performs a variety of additional tasks including working between multiple computer programs, fielding phone calls to appropriate parties and assisting with both patient and other co-worker needs. Our Values: As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here. Personalize the Experience • Greet with eye contact and share a smile., • Create a tone of friendliness and warmth in conversations with patients, peers, and associates., • Respectfully interact with patients, peers, and associates at their pace and level., • Take time to listen to and understand others., • Demonstrate patience and compassion when interacting with patients, peers, and associates., • Do what you say you will do., • Anticipate and prevent potential problems., • Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.)., • Follow up on inquiries promptly and accurately., • Take personal responsibility for your work area and the quality of your work., • Speak positively about Great Lakes, team members, and patients., • Demonstrate respect and attentiveness to team members when communicating., • Recognize and share successes of the Great Lakes Way in action., • Proactively offer to help others., • Be flexible and embrace changes with a positive attitude., • Contribute to a fun, energetic, and positive work environment., • Share information, knowledge, and expertise., • Be relentless about acting on opportunities to learn and improve., • Ask for, accept, and use feedback., • Receive inbound calls using a multi-line telephone system for the purposes of:, • Scheduling exams at one of five GLMI locations, • Screening and directing telephone calls to the appropriate person in an efficient manner, • Make outbound phone calls using a multi-line telephone system for the purposes of:, • Fulfilling requests to schedule exams from physician offices and patients, • Schedules all exams according to the availability of the various departments, • Verifies the patient's insurance provider and obtains prior authorization information, • Communicates information to patients regarding test preparations, time of patients scheduled arrival, and any other instructional information as needed, • Enters notes/comments within the patient's chart for the purposes of internal communication, • Acquires necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel., • Assists in managing voicemail messages, • Log into the phone queue at the beginning of shift and logging out at the end of scheduled shift. Indicating within the phone app throughout your shift if you are available or away from your desk., • Routing and sorting documents within our digital fax tank., • Access and utilize other medical based systems as assigned, • Perform other related duties as assigned, • Ability to perform each duty as listed above, • Strong computer skills including use of information systems and Google based programs, • Problem solving skills, • Strong oral communication skills including both phone and in person, • Strong customer service skills and diplomacy, • Experience in radiology or medical terminology preferred, • Sitting, Standing, keyboard use for long periods of time, • May be asked to lift up to 25 pounds, • Ability to listen and communicate with patients face to face or over the phone, • Will be required to read, write, work in a fast-paced office setting, • Ability to make decisions and think quickly, • Must have mental and physical capabilities to perform all tasks listed above Job Posted by ApplicantPro

Amherst Center Hybrid Position.Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to digital and card exclusions and denied transactions.Responds to requests from internal departments for information required regardin

Up to $20 per hour / Flexible schedule / Medical, dental & vision / 401k / PTO / Home office allowance - As a Customer Service Specialist at ClearCaptions, you will: Respond to inbound customer assistance and general inquiries related to our caption service; Work closely with customers to provide fe

Competitive salary / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at UBC Biopharma Services, you will: Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc); Document all communications in the appropriate application; Prepare

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.