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Job Description Looking for a place to build your career? Catamount is on a mission to be the construction partner of choice. Every day, we build the infrastructure that matters; the distribution center that ships the gift you need tomorrow, the restaurants where you celebrate life, the assisted living community where loved ones are cared for, your first apartment, the facility you seek out when you need the best medical care, and the fire stations that hold our heroes - Catamount builds communities. We are passionate employee owners and we are looking for team members who want to build their future with us. At Catamount, we enable opportunity and growth. We invest in training and continuing education while maintaining an open door philosophy which fosters collaboration and teamwork. We work hard, but we also know when it is time to build in balance. We support each other so that when you work here, you feel the Catamount difference. Position Overview: The Estimator’s role is crucial in securing work and building our business. Their understanding of rapidly changing conditions and relationships with area subcontractors ensures delivery of clear, concise bids tailored to the project and needs of our client. They set the operations team up for success and play a continuing role through construction. Role & Responsibilities: • Manages the collection and analysis of data needed to estimate the time, materials, labor and cost required to construct a project, • Combine historical data and current trends to create and present accurate estimates, • Solicit the appropriate quantity of subcontractors in a timely manner, and know from experience how to choose the right subcontractors for the project (reference checking and networking)., • Review bid scope sheets, review subcontractor proposals for accuracy, and provide accurate quantity surveys, • Use Catamount’s “bid system” efficiently and correctly, and distribute addendums timely when necessary, • Hard Bid Estimating, • Attention to detail; everything from the estimates, units costs, bid scope sheets and proposals must be accurate, • Refined organizational skills, and the ability to prioritize tasks for self, team, and projects, • Outstanding communication skills (listening, presenting, interpersonal and written), • Bachelor’s degree from an accredited college or university, • 2+ years related experience and/or training with a Commercial General Contractor preferred, • Knowledge of Microsoft Office, experience with (or ability to learn) Planswift Take-off software, and Building Connected Why you might love working here: • You will have the opportunity to support and lead a growing Estimating Team and company in a true learning and mentoring environment. Our Division has the “feel” of a small business while offering the resources of a large company., • Our work spans across a multitude of market sectors, providing opportunities to shift between project types, • We’re 100% employee owned. It’s not just a unique wealth building and retirement benefit, it helps align our goals as we share our successes, • We offer a competitive salary with performance incentives, an excellent benefits package, including health, dental and pet insurance, generous paid time off, 401(K) and more, • Our culture has been described as a family environment, promoting work-life balance, as well as community involvement. Compensation: In addition to offering competitive base pay, Catamount employees are eligible for additional incentives for merit/performance, project incentives, new hire referrals, and business development commissions. Company DescriptionCatamount is a 100% employee-owned company with over 29 years of experience providing construction management and general contracting services nationwide. Ranked in Engineering News Record’s ‘Top 400 National Contractors’ for eighteen consecutive years, we provide contracting services to owners and developers including general contracting, construction management, sustainable construction, design-build, cost estimating, conceptual budgeting, scheduling, and value engineering. Serving clients throughout the U.S., Catamount maintains offices in Atlanta, GA; Denver, CO; San Antonio, TX; Savannah, GA; and Tampa, FL. As a 100% employee-owned company, we take ownership in what we do every day. Our project partners and our people feel the difference from day one. Our culture is centered around a vision of shared success with our Employee-Owners, clients, partners, and subcontractors – which is why 80% of our clients come back again and again (and again...). We are with our clients from the first handshake beyond project closeout. Our vision is to develop leaders at every level. When you are part of our team, you will have the opportunity to better the company, the people around you, and yourself every day.Catamount is a 100% employee-owned company with over 29 years of experience providing construction management and general contracting services nationwide. Ranked in Engineering News Record’s ‘Top 400 National Contractors’ for eighteen consecutive years, we provide contracting services to owners and developers including general contracting, construction management, sustainable construction, design-build, cost estimating, conceptual budgeting, scheduling, and value engineering. Serving clients throughout the U.S., Catamount maintains offices in Atlanta, GA; Denver, CO; San Antonio, TX; Savannah, GA; and Tampa, FL.\n\nAs a 100% employee-owned company, we take ownership in what we do every day. Our project partners and our people feel the difference from day one.\n\nOur culture is centered around a vision of shared success with our Employee-Owners, clients, partners, and subcontractors – which is why 80% of our clients come back again and again (and again...). We are with our clients from the first handshake beyond project closeout.\n\nOur vision is to develop leaders at every level. When you are part of our team, you will have the opportunity to better the company, the people around you, and yourself every day.

Job DescriptionJob Overview: Cortavo is hiring a senior, hands-on Security Engineer to design, implement, and scale security across internal platforms and customer environments. This role secures on-premises, data center, and cloud workloads with primary focus on networking, identity, Microsoft 365, endpoint security, and infrastructure hardening. You will own security architecture, preventative controls, detection engineering, and automation, translating frameworks such as SOC 2, CMMC, NIST, and PCI into practical, auditable technical controls. This role serves as the dedicated security escalation point for our Service Delivery team and customer-facing technical expert for assessments, audits, and risk discussions. You will partner closely with Engineering, Service Delivery, Product, and Solutions teams to embed security by design into Cortavos services while providing hands-on incident response and security operations support. This role reports to the Engineering Manager. Responsibilities: • Security Operations & Incident Response, • Serve as primary escalation point for all security-related tickets from Service Delivery, including compromised accounts (email, credential issues), suspicious activity, security alerts, and MFA/Conditional Access bypass requests, • Own critical compromising or breached incidents end-to-end, including investigation, remediation, mitigation application, and post-incident security hardening, • Conduct comprehensive After Action Reviews (AARs) and Root Cause Analyses (RCAs) for all security-related incidents in collaboration with Service Delivery leadership, • Perform security and risk assessments for customer-facing networks, infrastructures, and services, • Manage security tool ecosystem including Inky email protection tuning, BullPhish campaign management, and evaluation of new security technologies, • Serve as the subject-matter-expert for all things security and compliance for both Cortavo and our customer base, • Proactive Security & Client Engagement, • Conduct proactive client security reviews, analyzing Azure/Intune compliance reports and Microsoft Security Scores, • Lead Security Gap Assessments for customers (offered as add-ons to Operational Maturity Assessments, provided to VIP clients, or sold/upsold to new and existing customers), • Review Security Scores in Microsoft 365 and actively apply recommendations and remediations to improve customer security posture, • Lead client security meetings, particularly with high-touch or frustrated customers, to address security concerns and build confidence, • Drive security hardening initiatives including Conditional Access refinements, Intune policy rollouts, MFA enforcement, and endpoint security via Datto and Crowdstrike EDR, • Prepare security reporting for Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) demonstrating how weve improved customer environments, • Application and Infrastructure Security Management, • Collaborate with Engineering Manager on Cortavos core internal infrastructure (network, servers, and data) ensuring optimal performance, reliability, and security, • Evaluate and optimize technology stack to ensure efficient security, meeting business objectives and compliance assurance, • Work with Product Engineer and leadership to evaluate security tech stack, offer improvements, recommend tools, and help implement security technologies, • Identify security gaps in tooling and processes, and translate them into roadmap items, architectural improvements, or productized capabilities, • Drive platform security and compliance initiatives, ensuring infrastructure meets or exceeds SOC 2 and CMMC requirements by design, • Collaborate with engineers on secure implementation practices across all technical projects, • Build and refine security processes and operational frameworks to support scalable security operations, • Develop tech solutions and products ready to roll out for new Cortavo services, ensuring offerings have optimal security solutions, • Strong understanding of application security standards and practices, such as the OWASP Top 10, • If/when security vulnerability scanning tools are implemented, serve as the Accountable party in the RACI model to oversee, own, and create tickets for remediation items, • Compliance and Risk Assessment Ownership, • Perform assessments using various frameworks (NIST, SOC2, CMMC, FFIEC, PCI, etc.) to identify gaps and remediate deficiencies, • Ensure systems and applications are implemented with compensating controls to meet regulatory requirements (e.g. SOC2, HIPAA, FFIEC, PCI), • Lead Cyber Insurance Resilience efforts for both internal Cortavo operations and external client environments, • Collaborate with Project Management and IT Operations on Privileged Identity Management (PIM) and least privileged access initiatives, • Training, Documentation & Team Support, • Develop and deliver security training programs for internal teams including Service Delivery, Engineering, Product, Solutions, and Project Management on security red flags, escalation criteria, threat recognition, and secure development practices, • Provide security awareness training and education to customer organizations, including phishing campaign debriefs, compliance training, and executive security briefings, • Create and maintain knowledge base articles for common security scenarios to enable first-line triage and reduce escalations across all technical teams, • Define clear escalation criteria and paths so all teams know exactly when and how to engage security resources, • Maintain accurate, current, and accessible technical documentation, conduct internal and external product demos, and ensure transparency, auditability, and compliance with internal and external standards, • Report to leadership on security projects, initiatives, and proactive work being performed, • Drive team roadmaps by staying up to date with the latest threats and independently identify areas of security risk, • Think beyond reactive security measures, take a proactive approach to identifying potential vulnerabilities and threats. Use advanced tools, AI, machine learning, or custom-built scripts to anticipate future risks and mitigate them before they affect the infrastructure Required Skills & Qualifications: • Minimum 5-7 years of IT systems engineering experience in an MSP or multi-tenant environment, • Minimum 4 years of IT Security engineering, Cyber Security Architecture, or compliance infrastructure roles, • Proven experience handling security incidents and compromises in production environments, • Technical credibility in a security engineering role with demonstrated impact within multiple domains: Zero Trust/Conditional Access approaches, Endpoint Security, Data Protection, Mobile, Cloud Security, • Strong organizational, research, analytical and problem-solving skills to evaluate situations, make recommendations, and take effective action, • Ability to articulate complex technical concepts or scenarios to both technical and non-technical audiences, including frustrated customers, • Able to define, communicate, and present executive-level proposals of the risk-based business impact approach to cybersecurity, • Expert knowledge of security principles, solutions, tools, methodologies, and techniques, • Strong ability to partner with operations stakeholders (Service Delivery, Engineering, Product) to define platform needs and drive adoption, • Experience establishing platform governance, compliance standards, and security controls, • Expert knowledge of Networking and Firewalls, particularly with Cisco Meraki, • Expert knowledge in Microsoft 365, Azure AD, Exchange Online, Teams, and Microsoft Endpoint Manager (Intune), • Strong experience with MFA implementation and Conditional Access policies, • Experience with security tools including email protection (e.g., Inky), EDR solutions (e.g., Crowdstrike), and RMM platforms (e.g., Datto), • Proficiency with observability tools (Prometheus, Grafana, OpenTelemetry, Datadog), • Knowledge in Infrastructure as Code (IaC) tools, such as Terraform, Puppet, Ansible, • Proficiency in Microsoft Server environments, • Proven experience in secure software development principles in various languages (Java, Go, JavaScript, Python, etc.), • Experience conducting After Action Reviews (AARs) and Root Cause Analyses (RCAs), • Bachelors degree in computer science, Information Security, or related field, • Security certifications such as CISSP, CISM, CEH, Security+, or GIAC certifications, • Microsoft Security certifications, particularly:, • SC-200: Microsoft Security Operations Analyst, • SC-300: Microsoft Identity and Access Administrator, • SC-400: Microsoft Information Protection Administrator, • MS-500: Microsoft 365 Security Administration, • Cloud security certifications (Azure Security Engineer Associate, AWS Security Specialty), • Compliance certifications (ISO 27001 Lead Auditor, CMMC-RP, or similar), • Experience with ticketing and PSA systems (Autotask, ConnectWise, Jira), • Experience working in an MSP or MSSP environment, • Familiarity with SIEM platforms (Sentinel, Splunk, etc.), • Experience with security frameworks (NIST CSF, CIS Controls, MITRE ATT&CK), • 40% Security Operations & Incident Response, • 30% Infrastructure Security, • 20% Compliance, • Competitive salary, as well as employer, contributed health benefits, • Hybrid work schedule, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Flexible work from home options available.

Job Description IN SUMMARY... Azalea Health is seeking a highly analytical and operationally-focused Digital Scale Client Success Manager to drive adoption, engagement, and value realization across a high-volume portfolio of clients. This role is critical to scaling our Client Success programs, processes, and insights to efficiently support a large and diverse client base through data-driven strategies and repeatable processes. The ideal candidate is passionate about using data, automation, and scalable methodologies to deliver consistent, measurable client outcomes while serving as a trusted advisor to clients. You will play a pivotal role in building the infrastructure and playbooks that enable our Client Success organization to grow efficiently. If you want the challenge of contributing to a critical function that fuels the success of Azalea Health, then this may be the role for you! WHAT YOU WILL DO... • Manage a high-volume book of business within a designated client segment using scalable, digital-first engagement strategies, • Leverage client analytics, usage data, and health scoring metrics to identify trends, risks, and expansion opportunities across your client segment, • Design, implement, and continuously improve scalable CSM programs, playbooks, and workflows tailored to high-volume client segments, • Monitor key performance indicators including product adoption rates, feature utilization, engagement metrics, retention risk signals, and expansion indicators, • Use data-driven insights to prioritize outreach efforts, automate engagement touchpoints, and tailor success strategies at scale, • Develop client segmentation strategies based on usage patterns, maturity levels, and business outcomes to optimize resource allocation, • Build and refine predictive models to identify at-risk customers before churn indicators become critical, enabling proactive intervention strategies, • Conduct cohort analyses to understand customer behavior patterns, lifecycle trends, and the impact of various engagement strategies on retention and expansion, • Perform root cause analysis on churn events, feature adoption challenges, and engagement drop-offs to inform strategic improvements, • Create and maintain dashboards and reporting mechanisms to track portfolio health, client satisfaction trends, and program effectiveness, • Deliver training sessions, webinars, and scalable enablement content to support ongoing client education and drive product value realization, • Develop and execute proactive campaigns to drive adoption of new features, products, and services across your client segment, • Build and maintain relationships with key stakeholders across your portfolio, including executive-level contacts where appropriate, • Serve as a trusted advisor while leveraging repeatable processes and automation to ensure consistent client experiences, • Identify upsell, cross-sell, and expansion opportunities based on client goals, usage patterns, product adoption levels, and organizational maturity, • Partner closely with Sales and Account Management teams to support renewal conversations, expansion initiatives, and growth strategies, • Connect clients with relevant third-party integrations, partner solutions, and additional resources that support their business objectives, • Maintain updated knowledge of Azalea Health's software products and services – with the ability to perform demonstrations of all Azalea products and services to clients as needed, • Bachelor's degree in Business Administration, Business Management or related field or relevant equivalent experience required, • 3-5 years of experience in SaaS Client Success; 2+ years of experience in Healthcare IT, Client Support required, • Prior demonstrated experience with building and managing scalable client engagement programs and playbooks, • Strong analytical skills with proven ability to leverage data, metrics, and client health scoring to drive decisions and prioritize activities, • Demonstrated results in driving client adoption and advocacy, • Ability to influence through persuasion, negotiation, and consensus building, • Ability to juggle multiple projects and initiatives simultaneously and effectively collaborate across internal teams while working in a fast-paced environment, • Excellent communication skills, both written and verbal, are essential, as is the ability to collaborate with other teams and stakeholders, • Being aggressive and taking initiative; we trust you to move the needle forward, • Doing the job; outcomes are just as important as strategy, • Being adaptable and amenable to meet the changes of a dynamic and evolving industry, • Demonstrating humility; partnership and collaboration define who we are and how we operate, • Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, telehealth, and life insurance, • Generous employer sponsored subsidy towards employee's medical insurance premiums, • Azalea Health covers 100% of the premiums for Life AD&D, Telehealth, and Long-Term Disability for all eligible full-time employees, • Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose. Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.

Job Description Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers' ever-changing needs. We secure the facilities and networks of the world's leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients. UT Government is looking to add a Traveling Security Technician to their team. The Traveling Security Technician is responsible for the installing, service, testing and inspection of a wide range of access control and IP Camera products and systems. As a customer facing employee, the Traveling Security Technician must be a personable, knowledgeable self-starter who is capable of making sound decisions that are in the best interest of the customer and Unlimited Technology. The Traveling Security Technician must possess basic troubleshooting skills and will work under the direction and supervision of various departments. Duties and Responsibilities • Service and test various Access Control and IP Camera products and platforms., • Must be able to read and comprehend engineered drawings., • Must have a basic understanding of door hardware installation., • Thoroughly complete all necessary paperwork relating to job tickets., • Must be able to travel up to 100% of the time., • Maintain a safe working environment at all times., • Communicate all project activity to the UTI project manager or appropriate manager in a timely manner., • Maintain a safe driving record and report any incidents or near misses to management immediately.Requirements, • High school diploma or state-recognized equivalent., • At least one (1)to five (5) years of security installation experience and network ability., • Knowledgeable of security equipment systems (i.e., intrusion detection, assessment, and access control)., • Capable of installing and maintaining various alarms, access control, and assessment system devices., • Ability to obtain and retain a U.S. Government Security Clearance preferred DCJS Certified or ability to obtain is required., • Prior troubleshooting experience., • Security industry certifications., • Knowledge of: Software House, Lenel, AMAG, Galaxy, Brivo, Bosch, Southwest Microwave, Genetec, and/or Onssi. Pay Range $75,000—$90,000 USD Benefits • Health, dental, and vision coverage, • Life insurance, • 401 (k) w/company match 100% up to 3% and an additional 50% match of 2%, • Paid time off

Job Description Northspyre, the only end-to-end real estate development management platform, empowers developers to make smarter investment decisions with data-driven insights and collaborative workflows. Through automation, analytics, and AI, Northspyre gives teams the real-time information, performance insights, and workflow tools they need to do their job with unparalleled speed and intelligence. By bringing project stakeholders, data, and processes together all on one integrated platform, Northspyre eliminates expensive silos in the development lifecycle, making project delivery simple and outcomes more predictable. Since 2017, Northspyre has been the backbone of operational infrastructure for leading development firms, supporting over $500 billion in projects across the US. The Senior Content Manager owns content end-to-end, from understanding what our customers care about, to shaping compelling stories, to getting content out into the world. Content is a core pillar of how Northspyre shows up in the market. This role is expected to take real ownership, operate with high autonomy, and grow in scope and impact over time. Success in this role requires strong storytelling instincts, sound judgment, and a commitment to deeply understanding our customers and their domain. In this role, you'll get to • Own content end-to-end—shaping ideas, crafting narratives, shipping consistently, and iterating based on real-world impact, • Be a core voice of the brand, defining how Northspyre shows up in the market with clear POV and credible storytelling, • Translate complex, high-stakes real estate development workflows into compelling stories that actually resonate with practitioners, • Work with a high degree of autonomy and trust, taking real ownership over what gets created and why, • Get deeply immersed in the customer domain by spending regular time with Customer Success and real customers, • Create across formats and channels—social, web, sales enablement, customer stories, and thought leadership, • Use AI thoughtfully to move faster and smarter, without sacrificing editorial quality or voice, • Build demand-aware content that supports buyer journeys, handles objections, and drives growth, • Continuously refine and repurpose content based on feedback from Sales, CS, and leadership, • Are strong writers and natural storytellers, especially for complex, sophisticated audiences, • Take pride in owning work end-to-end and thrive with high autonomy and minimal structure, • Are deeply curious and motivated to go deep in a specific domain, not just skim the surface, • Care about understanding real customers and how they describe their problems and priorities, • Can turn complex ideas and workflows into clear, compelling narratives, • Understand how content supports demand generation and business growth, • Exercise sound judgment and maintain high editorial standards, even when moving fast, • Are comfortable collaborating cross-functionally with Sales, Customer Success, designers, and partners, • Embrace feedback and use it to continuously improve their work, • 3+ years of experience creating and owning content for complex, CRE-specific audiences, • A track record of end-to-end content ownership—from idea and narrative development through publishing and iteration, • Exceptional writing and storytelling skills across multiple formats (editorial, web, social, sales enablement, customer stories), • The ability to translate complex products, workflows, or industries into clear, credible, and engaging content, • Experience collaborating cross-functionally with Sales, Customer Success, Product, and Design, • Strong judgment and editorial standards, with the ability to operate autonomously, • Familiarity with demand generation principles and how content supports pipeline and growth, • Hands-on experience using AI tools to accelerate content creation and iteration without compromising quality, • In addition to a competitive salary, we are offering a meaningful stock option package, • Comprehensive Medical, Dental, and Vision. Multiple plan options, including a plan option for 100% employer-paid premium for individual coverage for full-time employees., • 401k Match to help you save for your future (Fully vested after 6 mo eligibility period), • Unlimited Vacation, Paid Sick Leave, and major US Holidays, • Awesome company swag!, • Free access to Health Advocate, • Hybrid & Remote opportunities - we have an Amazing new office in Midtown Atlanta, • You will be part of a small, professional fast-moving team with minimal supervision #1: It's the Right Time – We've already facilitated more than $500 billion of complex projects across the United States #2. Northspyre has the right product – Our technology empowers modern real estate teams to build leveraging data, automation and artificial intelligence to get to faster, more predictable outcomes on complex projects. #3. Northspyre celebrates a culture of creativity – We strive to have a sense of community within Northspyre that encourages diverse viewpoints, openness, and fostering an environment in which employees feel comfortable bringing their whole authentic selves to work. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.

Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Sr. Technical Support Engineer I to provide high touch support to our biggest and best customers. This role serves as an Account Manager for dedicated customers and will lead weekly customer status meetings with key customer stakeholders. Beyond case management, this role ensures that our customers receive world class support.How will you contribute? • Provide Business-Critical Support to specific accounts for premium offerings., • Interact with all levels of leadership across Smarsh and clients as needed., • Advocate for product, policy and process improvements that improve the customer experience., • Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree of initiative is required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases. May recommend code-level or configuration changes., • Ensure team adherence to SLAs for support coverage for initial response and timely resolution for customer cases via phone, web and community. Assigned to specialized teams or projects to leverage knowledge and equip others. Regularly participate in bridge calls for system outages or critical production issues. Develop expertise for broad set of assigned products to maximize first contact resolution., • Apply product and industry expertise to actively diagnose, troubleshoot and resolve most complex/advanced customer issues. Escalate cases as required based on customer business impact., • Influence support organization to deliver quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty., • Effectively manage cases to ensure timely customer status updates and ultimate resolution.• Lead customer escalations or 3rd party support coordination to resolve issues for critical accounts., • Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue., • May be assigned as designated Support Engineer to specific accounts for premium offerings., • TSE Team Lead provides daily guidance and technical leadership to assigned team, including Technical Account Management expertise and assistance, as well as Escalation Management ownership., • Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure., • Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Publisher. Knowledge Domain Expert (KDE) responsibilities for online content and product or process feedback across company. May include KCS Coach role., • Promote adoption and success of customers and partners using self-service offerings, including knowledge base, community, and training resources., • Lead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution. Develop and deploy innovative approaches to resolve issues and scale the use of new support practices., • Actively participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team., • Train and mentor peers to facilitate sharing of expert-level knowledge.What will you bring?, • Passion for helping customers succeed., • Excellent verbal, written and interpersonal communication skills., • Expert level diagnosis and problem-solving abilities., • Time management and critical thinking skills., • Self-directed and self-motivated with a demonstrable work ethic and ability to perform under pressure., • Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms., • College degree in technology-related field is preferred, but equivalent industry/career experience is also considered., • 7+ years in a support delivery role or 8+ years industry/career equivalent experience., • Requires advanced level IT, networking, database or SaaS/Cloud application support experience., • Advanced level expertise as Subject Matter Expert for assigned focused technologies or products as point of escalation for frontline/backline teams., • On-premise support experience preferred., • Project and program management experience preferred., • Required Skills -SQL and RDBMS exposure, Linux, Elasticsearch., • Desired skills- Scripting experience (Python, Bash, Java etc), Monitoring and observability experience (Datadog, Grafana etc), Cloud exposure (AWS, GCP, Azure), Kubernetes.

Job Description Hi, we're Oscar. We're hiring an Associate to join our Payment Integrity Team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is responsible for supporting process improvement and issue resolution in the Oscar claim environment for both the Oscar Insurance business and +Oscar clients. The Associate, Payment Integrity is responsible for ensuring claims are paid accurately and timely with the highest quality. This is accomplished by leveraging a deep understanding of Oscar's claim infrastructure, workflows, workflow tooling, platform logic, data models, etc., to work cross-functionally to understand and translate friction from stakeholders into actionable opportunities for improvement. The Associate provides thought leadership for Payment Integrity process and workflows that impact claims payments and works closely with cross functional partners on execution of changes. You will report into the Sr. Manager, Payment Integrity. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia; Chicago, Illinois; Dallas, Texas; Louisville, Kentucky; Minneapolis, Minnesota; Philadelphia, Pennsylvania; Salt Lake City, Utah.. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $82,717 - $108,566 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Provide subject matter expertise and in-depth understanding of Payment Integrity internal claims processing edits, external vendor edits and Oscar reimbursement policies., • Identify claims payment issues from data mining, process monitoring, etc., provide scoping and action steps needed to remediate the issue., • Respond to internal and external inquiries and disputes regarding policies and edits., • Document industry standard coding rules and provide recommendations on reimbursement policy language and scope., • Ideate payment integrity opportunities based on a deep knowledge of industry standard coding rules. Translate into business requirements; submit to and collaborate with internal partners to effectuate change., • Provide training and education to team members when necessary., • Perpetuate a culture of transparency and collaboration by keeping stakeholders well informed of progress, status changes, blockers, completion, etc.; field questions as appropriate., • Support Oscar run state objectives by providing speedy research, root cause analysis, training, etc. whenever issues are escalated and assigned by leadership., • Compliance with all applicable laws and regulations, • A bachelor's degree or 4+ years of commensurate experience, • 4+ years of experience in claims processing, coding, auditing or health care operations, • 4+ years experience in medical coding, • Medical coding certification through AAPC (CPC, COC) or AHIMA (CCS, RHIT, RHIA), • Experience with reimbursement methodologies, provider contract concepts and common claims processing/resolution practices., • 3+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, industrial engineering) or a process improvement role (Six Sigma or similar), • 3+ years of experience working with large data sets using excel or a database language, • Experience in a professional healthcare claims organization, • Knowledge management, training, or content development in operational settings, • Process Improvement or Lean Six Sigma training At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

Job Description Cloud Security Engineer Location: Atlanta, GA Employment Type: Full Time Position Overview: We are seeking an experienced and detail-oriented Cloud Security Engineer to join our team in Atlanta, GA. This hybrid role requires a professionalwith hands-on expertise in Azure Cloud infrastructure, cloud security solutions, and compliance frameworks. The Cloud Security Engineer will play a critical role in designing, implementing, and securing enterprise cloud environments while serving as a technical expert on key projects. Key Responsibilities: Cloud Infrastructure Design & Deployment: • Create and deploy cloud infrastructure designs using industry best practices while considering cost, performance, and security., • Implement regulatory frameworks such as SOCII and ISO to ensure compliance., • Act as the technical expert in designing and implementing cloud security policies., • Collaborate with project managers and IT teams to ensure cloud integrations meet security and performance standards., • Develop dashboards to monitor cloud solutions for availability and performance., • Troubleshoot cloud networking and security issues, ensuring a stable and secure environment., • Develop and maintain site recovery and backup solutions to ensure availability and business continuity., • Update and deploy new cloud features to stay current with Azure advancements. Must-Haves: • 3+ years of experience in Azure Cloud Architect, Engineer, or DevOps roles., • Strong experience designing and managing cloud security solutions using Azure Sentinel and Defender for Cloud., • Expertise with Azure Resource Manager, Active Directory, Virtual Machines, Azure Storage, and Networking tools (e.g., Virtual Firewalls, Network Security Groups, Gateways)., • Proven experience implementing cloud compliance frameworks such as SOCII. Skills & Knowledge: • Strong understanding of Azure cloud-based architectures and enterprise security solutions., • Hands-on experience deploying and maintaining Azure cloud infrastructure in hybrid environments., • Exceptional analytical, troubleshooting, and problem-solving skills., • Strong organizational and documentation skills, including creating architecture diagrams and technical specifications., • Proven ability to collaborate in team environments and deliver results under tight deadlines. Preferred Qualifications: • Microsoft Certifications:, • Microsoft Certified Solutions Expert – Azure, • Microsoft Certified Solutions Associate – Cloud Platform or Infrastructure, • Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible)., • Experience working in Agile project management methodologies., • Familiarity with automation tools and frameworks for cloud deployments. Work Environment: • Hybrid work setup with 1-2 days onsite and 3-4 days remote., • Professional and collaborative environment requiring interaction across technical teams, project stakeholders, and external vendors. ADA Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Job Title: Senior Director, Communications & Marketing Team: External Affairs Location: Hybrid in Atlanta (GA), Chicago (IL) strongly preferred, Newark (NJ), or New York City (NYC) Employment Type: Full-time FLSA Classification: Exempt Start date: ASAP About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. About the Role In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Senior Director of Communications & Marketing who will play a pivotal role in leading organizational efforts to be the premier thought leader in the college-to-career space. We’re looking for someone who is an extraordinary and groundbreaking storyteller across channels, from press to digital and from video to speeches. This individual will lead a communications and marketing team responsible for shaping and stewarding a brand grounded in excellence. Individually, you will create the annual communications and marketing strategy, lead major external projects–from strategically pushing out new site announcements to impact reports to insights papers–and work with partners to elevate the Braven brand. As a member of the External Affairs team, you will lead a 5-7 person team as well as a team of 3-5 contractors responsible for external national and regional communications and marketing (media, speaking engagements, social media, video creation, events, etc), internal and CEO communications, as well as other communication and marketing requests/needs as they arrive in alignment with Braven’s brand. This role is on the External Affairs team and reports directly to the Chief External Affairs Officer. What You’ll Do: Strategy (30%) • Set and socialize the goals and vision of Braven’s overall communications and marketing strategy (i.e., national, regional, new sites, internal, core customer, secondary customer strategies) in partnership with the Chief Executive Officer, Chief External Affairs Officer, Regional Executive Directors, and select central team leads., • Support the integration of communication and brand strategies, including digital storytelling, video, press, speaking, and awards, etc strategies across the enterpris.e, • Gather, interpret, and synthesize quantitative and qualitative data to define patterns and continuously strengthen our approach to storytelling., • Create and manage efficient and smart systems, infrastructure and tools to track and report on communications & marketing progress and media stakeholder management., • Lead org-wide learning and development related to Braven's brand and communications for national and regional staff, including old and new members., • Bring a network of media relationships and execute media activities that secure high-profile placements across relevant national media outlets and platforms to ensure a drumbeat of high-profile national and local press placements that further understanding of the challenge Braven is working to address and Braven’s impact, • Oversee, play a heavy hand in writing/ideating, and help to place speeches, op-eds, and other statements on behalf of executive and regional leadership, • Oversee and execute on major brand moments for the organizatio,n including the release of impact reports, new site launches, etc, • Effectively coach 5-7 full-time communication staff members to become the strongest version of themselves, aligned to the goals of their role and their professional aspirations, as well as meet organizational brand goals., • This includes effectively overseeing and managing the team that runs point on: events, regional communications strategies and execution, CEO communications strategy and execution, internal communications, Fellow and Volunteer comms, Social, Video, and Google ads, SEO optimization, • Manage a team of 3-5 contractors in the areas of video, web design, graphic design, etc., • Coordinate with regional teams to understand opportunities and navigate varying regional markets, • Education: BS/BA or relevant experience, • You build inspiring visions and strategies that amplify and grow the brand and motivate others to action., • You bring a network of contacts in the media., • You go after ambitious and measurable goals with joy, action orientation, and perseverance., • You’re extremely detail-oriented and sweat the small stuff, while also not losing sight of the big picture., • You build strong external and internal relationships with a variety of stakeholders and have significant experience tailoring your approach based on an understanding of the beliefs, motivations, and contexts of others., • You exercise discretion and independent judgment in conversations with the press and other high-stakes audiences., • You enjoy bringing together multiple perspectives to enhance your work and decisions., • You are a constant learner when it comes to understanding the strongest brands out there., • You continually reflect to improve, and actively create space for the receipt of upward feedback from individual contributors and managers., • You exemplify Braven’s core values. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands • Ability to work in-person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC), • Authorized to work in the U.S. While the interview process may vary slightly, the general process will be: • Phone screen with Talent Team member, • Performance Task, • Interview with Hiring Manager, • Panel Interview with Key Partners Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $105,500-$131,800 in Atlanta, $111,300-$139,100 in Chicago, $122,500-$153,100 in New York and Newark, NJ. This is a full-time, regular, exempt, and benefits eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year), • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health, • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month, • Coverage of 85% of health insurance premium for employee and dependents, • 12 weeks of paid parental leave, • A one-month paid sabbatical after 4 years on staff Location We gather in the office at least 3 days per week (on Tuesday, Wednesday and Thursday) and often work remotely 2 days per week (although certain commitments might adjust that from time to time). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, Newark, or New York City. We believe in the magic, connection, and collaboration that happens when people work together face-to-face and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Job Description Bitcoin Depot is seeking a DevOps Manager with a primary focus on maintaining and administering our company's cloud infrastructure environments. The DevOps / Platform Manager is responsible for the reliability, scalability, and delivery of the company's cloud and platform infrastructure. This role leads the DevOps team, owns CI/CD pipelines, and ensures systems are resilient, secure-by-design, and support rapid product development. Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM. Responsibilities • Lead and manage the DevOps team and management of Bitcoin Depot cloud infrastructure., • Migration of applications/services from cloud providers to AWS., • Work alongside the software engineering team to develop CI/CD pipelines, • Development of Terraform scripts for deployment of application/services in AWS infrastructure., • Monitoring and assisting in resolving system issues as they arise., • Ensure high availability, performance and cost efficiency of cloud infrastructure., • 3+ years management of DevOps team., • 2+ years experience working with AWS cloud environment (required)., • Experience with building out secure infrastructure ( AWS well architecture framework)., • Experience working with ECS clusters and Docker containers., • Experience working with Linux operating systems - Ubuntu, Amazon Linux 2 preferred ., • Working knowledge of firewalls and security such as VPC, NSG, subnet, ACL, and port configuration based on the principle of least access., • Experience w/ IaC scripting in Terraform., • Experience with CI/CD pipelines and Github actions., • Experience in the development of technical documentation and architecture designs., • Strong technical background and problem-solving skills resolving system issues as they arise., • Ability to prioritize a wide range of workloads with critical deadlines., • Availability outside of working hours to resolve emergency issues promptly., • Excellent critical thinking and problem-solving skills., • AWS SysOps, DevOps, or Solution Architect Associate Certification preferred., • 401K Matching, • Health benefits offered with a company contribution towards premiums, • Paid wellness membership, • Equity, • Paid time off & holidays, • Annual in-person team building events, • Virtual team building events

Job Description Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula: Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards. We are looking for a driven and capable Project Manager (Automation, BMS, and Energy Controls) to support the delivery of hyperscale data center projects. This role is unique: you will act as the owner's representative overseeing automation, building management systems (BMS), and energy controls scopes for mission-critical facilities. The ideal candidate combines strong project management rigor with a deep understanding of data center automation, controls, and energy systems to ensure projects are delivered on time, on budget, and in strict alignment with owner standards and operational requirements. We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world, together. RESPONSIBILITIES • Project Governance: Manage automation, BMS, and energy controls scopes for hyperscale data center projects from design development through construction, commissioning, and handover, ensuring alignment with owner requirements, schedules, and budgets., • Owner's Representation: Act as the owner's representative for all automation and controls-related activities, serving as the primary liaison between the owner, designers, system integrators, general contractors, and commissioning teams., • Design Coordination: Oversee the integration of automation, BMS, electrical, mechanical, and IT systems to ensure seamless operation of mission-critical data center environments., • Schedule & Cost Control: Develop, track, and report on schedules, budgets, and forecasts related to automation and energy controls scopes within large-scale data center programs., • Technical Oversight: Review control strategies, sequence of operations, system architectures, and technical specifications to ensure compliance with owner standards and hyperscale data center performance requirements., • Procurement Support: Support the technical review of submittals and procurement plans for long-lead automation, controls, and energy management equipment., • Risk Management: Identify automation- and energy-related risks impacting data center uptime, redundancy, and scalability, and lead mitigation strategies with project stakeholders., • Submittals & RFI Management: Manage and expedite submittals, RFI's, and field changes related to automation, BMS, and energy controls to prevent schedule impacts and construction delays., • Stakeholder Communication: Prepare and present detailed project status reports, dashboards, and executive-level presentations to owner leadership and program management teams., • Commissioning & Handover Support: Support commissioning and turnover activities to ensure automation and energy systems meet mission-critical and operational readiness requirements. Required Qualifications: • 12+ years of professional experience managing automation, BMS, or controls scopes on mission-critical or large-scale industrial projects., • Demonstrated experience supporting hyperscale data center projects or similar mission-critical facilities (e.g., data centers, semiconductor fabs, critical infrastructure)., • Proven ability to act as an owner's representative in a client-facing, consulting environment., • Strong experience with project scheduling, cost control, and risk management for complex technical systems., • Excellent written and verbal communication skills, with experience presenting to senior client and executive stakeholders., • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Automation Engineering, or a related technical discipline., • Project Management Professional (PMP) certification., • Direct experience with hyperscale data center clients or operators., • Familiarity with leading BMS and automation platforms used in data centers (e.g., Siemens, Schneider Electric, Honeywell, Johnson Controls)., • Experience supporting commissioning and integrated systems testing (IST) for mission-critical facilities., • Experience with Design-Build or fast-track delivery models., • Location: Atlanta, Georgia, • Position: Project Manager (Automation, BMS, and Energy Controls), • Position Classification: Salary-based full-time hours, • Microsoft Office, • Microsoft 365 Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.

Job DescriptionDescription: U.S. Soccer Overview The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good. We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S. U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results. Position Description U.S. Soccer is seeking a data and result-driven Senior CRM Marketing Manager who will oversee the design and execution of data-driven, personalized marketing campaigns that deepen engagement, drive retention, and grow the federation’s audience. Operating at the intersection of technology, marketing, and revenue, the Senior CRM Marketing Manager will set the strategic direction for CRM marketing initiatives, ensure alignment across departments, and drive measurable business outcomes through advanced segmentation, marketing automation, and performance analytics. As Senior CRM Marketing Manager, you will be experienced in leading audience development and segmentation, working with marketing automation tools, understanding data workflows, and can execute personalized campaigns across email, SMS, push notifications, and digital ads. As a strategic leader and executional expert, the Senior CRM Marketing Manager will set best practices, establish measurement frameworks, and manage cross-functional collaboration to ensure that U.S. Soccer’s data-driven marketing efforts are maximized. This role will play a key part in revenue growth by leveraging CRM to support ticket sales, membership programs, sponsorship activations, and content monetization. You will manage the Manager, Lifecycle Marketing, leading understanding our audience needs, behaviors and preferences and using this knowledge to create personalized and impactful marketing efforts that drive results. You’ll also work closely with other Federation teams across Commercial, Advancement, Referring and Coaching with strategic ownership of the CRM marketing roadmap and lifecycle architecture. This mid-level position is perfect for someone who is a marketing expert, specializing in CRM and marketing technology including Braze and who is looking to take the next step in their career. The ideal candidate can parse technical solutions into tasks quickly, detail-orientated, and brings process management skills to complicated project. Primary Responsibilities Strategic Leadership & Best Practices • Define and own the long-term CRM marketing roadmap, ensuring alignment with organization priorities across the Federation including audience development, fan engagement, revenue and brand growth., • Lead, establish and implement CRM marketing best practices across the organization, ensuring data-driven decision-making., • Act as the central air traffic controller for CRM marketing efforts, balancing multiple priorities across ticketing, membership, sponsorship, and fan engagement., • Serve as the go-to expert for marketing automation, leading internal education on CRM marketing capabilities and optimization., • Lead, develop and refine measurement frameworks, ensuring campaigns align with key business objectives and drive revenue growth., • Collaborate with senior leadership across marketing, sales, partnerships, and analytics to align CRM marketing efforts with organizational goals. Partner with Data, Technology and Marketing leadership to enhance data infrastructure and campaign personalization capabilities., • Own and evolve the federation’s audience segmentation strategy, ensuring personalization scales effectively across all channels., • Build and maintain audience segments for personalized fan engagement, leveraging first-party, second-party, and third-party data., • Lead and manage audience targeting, integrating behavioral, transactional, and engagement data to tailor outreach across CRM, CDP, and digital marketing platforms., • Define and execute dynamic audience rules for automated lifecycle campaigns., • Partner with analytics and data engineering teams to influence how fan data is collected, unified, and activated across CRM and digital ecosystem., • Work closely with the data analytics team to refine segmentation strategies based on campaign performance and fan behavior., • Oversee campaign strategy and ensure execution excellence by guiding the Lifecycle Marketing team and cross-functional partner., • Define CRM contact strategy and oversee orchestration of multi-channel campaigns to ensure alignment, efficiency, and fan-centric engagement., • Build and execute highly personalized, multi-channel campaigns (email, SMS, push notifications, paid media audience targeting) to drive fan engagement and business growth., • Create automated workflows for fan onboarding, retention, and win-back campaigns., • Conduct A/B testing to optimize subject lines, content, and audience targeting., • Monitor and troubleshoot campaign performance, adjusting strategies in real-time., • Oversee and optimize the performance of key marketing technology platforms, ensuring integrations and automations support scalable fan engagement., • Ensure operational excellence and governance in CRM marketing execution including across marketing technology platforms, including CRM, Customer Data Platforms (CDP), Mobile Measurement Platforms (MMP), and marketing automation tools to enhance fan engagement., • Own day-to-day execution within CRM platforms (Salesforce Marketing Cloud, Braze, or similar)., • Lead the execution of marketing email campaigns including ensuring compelling copy including editing, proofing, stakeholder approvals, and final deployment., • Configure and update campaign templates, customer journeys, and automation triggers., • Coordinate with IT and data teams to enhance CRM integrations and resolve technical issues., • Lead on best-in-class and data driven measurement approach for CRM channels including email, push and SMS, feeding into a multi-channel and multi-touch attribution modelling, and showing performance in engagement, revenue and ROI., • Define and own CRM marketing KPIs and measurement frameworks that link engagement to business outcomes such as ticket sales, membership growth, sponsorship value and other business priorities., • Optimized based on performance, reacting and responding to data in real-time and depending on the needs of the business., • Track and report on CRM campaign performance, providing insights on key metrics (open rates, CTR, conversion rates, etc.)., • Identify trends in fan engagement and recommend data-driven optimizations., • Present findings and recommendations to stakeholders, ensuring CRM efforts align with broader marketing objectives.Requirements: Minimum Qualifications • 7–10 years of progressive experience in CRM, lifecycle marketing, or marketing automation, • Proven experience leading CRM strategy and cross-functional execution across marketing, data, and technology teams, • Expertise in CRM tools (Braze, Salesforce Marketing Cloud, Adobe Campaign, or similar), • Strong leadership skills to influence cross-functional teams and manage competing priorities, • Strong understanding of audience segmentation, personalization, and data-driven marketing, • Experience in multi-channel marketing, including email, SMS, and push notifications, • Analytical mindset with the ability to interpret campaign performance and optimize accordingly, • Knowledge of data privacy regulations (CCPA) and compliance best practices, • Strong attention to detail and ability to manage multiple campaigns simultaneously, • SQL proficiency for audience querying and reporting, • Familiarity with paid media platforms and CRM-to-advertising integrations, • Experience with A/B testing methodologies and lifecycle marketing strategies, • Experience with digital attribution, conversion tracking, and marketing analytics platforms (Google Analytics, Adobe Analytics, Tableau), • Team-first attitude and excellent interpersonal skills, • Proven ability to communicate effectively with technical and non-technical stakeholders, • Excellent written and verbal communication skills, • Exceptional time management skills, • Capable of working in fast-paced and demanding environments, • Must be able to connect “micro” details to the “macro” vision and mission, • Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook), • Able and willing to work non-traditional hours including evenings and weekends as needed (USMNT and USWNT match days) Desired Qualifications • Bachelor's degree, • Passion for soccer and a solid understanding of the soccer landscape in the United States U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development. U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

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