Sr Manager, Patient Services
6 days ago
Jersey City
Job Description [Position] Sr Manager, Patient Services [About Our Client] Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world. [Job Summary] Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs. [Job Description] KEY ROLES AND RESPONSIBILITIES • Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise, • Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record., • Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines., • Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care., • Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs., • Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service, • Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring. Requirements • Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role, • Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field QUALIFICATIONS • Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels., • Strong problem solving/analytical skills and ability to prioritize under tight deadlines., • Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills., • Demonstrated effective working relations in a global work environment, • Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred., • Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%), • Bilingual in Korean and English highly prefer CORE COMPETENCIES • PSP operations and strategy: Experience managing PSP operations across multiple brands., • Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines, • Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements., • Project Management: Skills to manage vendor performance, service level agreements and budget tracking., • Communication Skills: Strong oral and written, • Collaboration: Ability to communicate across functions and at all levels in the organization, • Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software, • Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience. Benefits • Salary 160-170k + Annual Bonus, • Full Benefits - Medical, Dental, Vision with different package, • 401k 4.5 % match, • 15 days PTO & 6 Sick Days