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Job Summary: Provides educational opportunities to nurses and leaders for their professional development by working closely with key stakeholders to identify opportunities for improvement and gaps in competencies, conducting needs assessments to identify and bridge knowledge, skill, and/or practice gaps, and leading the design of education programs to meet the learning and developmental needs of the clinical staff. Responsible for effective development delivery by setting standards and objectives for development and learning programs by leveraging adult learning principles and the educational design process and serving as a master trainer by leading professional development, guiding other trainers, and using best practices for education modalities. Monitors effectiveness of development by leading the review of metrics and outcome measures to ensure education programs meet targets and promote the delivery of high quality health care. Oversees continuous improvement by actively participating in research/information gathering efforts and critical appraisal of the literature regarding advancements in nursing practice, evidence-based guidelines, and health care technology to apply field advancements to the practice setting. Supports clinical development through the use of internal and/or external resources by communicating to stakeholders and leadership the goals, objectives, and planned outcomes of professional nursing education programs. Verifies clinical and professional standards are implemented and met by leading the development, application, and review of policies, protocols, operations, and automated systems providing information to staff and providers. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams., • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others., • Provides educational opportunities to nurses and leaders of their professional development by: working closely with key stakeholders to identify opportunities for improvement and gaps in competencies and implementing longitudinal education plans for individuals and/or groups; conducting needs assessments to identify and bridge knowledge, skill, and/or practice gaps, while also guiding others; leading efforts in remediation planning, coaching, and supporting other teams to close gaps in competency expectations, knowledge, skill, and/or practice gaps; leading the design of education programs to meet the learning and developmental needs of the clinical staff, including the creation of study protocols, timelines, and budgets, in alignment with company objectives and regulatory guidelines; maintaining, updating, and facilitating the creation and development of content (e.g., course curricula, training aids, and other supporting materials) in relation to orientation, competency validation, and/or core education for specific nursing care, ensuring curriculum accuracy, and providing troubleshooting as needed; and leading collaborations with subject matter experts, nursing leaders, and other stakeholders to ensure the content and delivery of educational programs meet the needs of the target audience., • Verifies certain standards are implemented and met by: monitoring and mentoring others to perform processes in compliance with all legal, regulatory, and accreditation requirements; validating content, identifying inconsistencies, and ensuring information provided is accurate, consistent, and aligned with evidence-based practices, institutional policies, procedures, and protocols; and leading the development, implementation, and review of policies, procedures, protocols, operations, and automated systems providing information to staff and providers., • Oversees continuous improvement by: actively participating in research/information gathering efforts and critical appraisal of the literature regarding advancements in nursing practice, evidence-based practice guidelines, and health care technology to apply field advancements to the practice setting and ensure educational content remains up-to-date; preparing, conducting, and reviewing ongoing assessments of individual performance in clinical proficiencies for staff and management and supporting the assessment of priority professional development needs identified by senior nursing and executive leadership; and serving as an expert resource to ensure continuous learning by linking identified educational needs to current and planned programs offered by internal and external sources and providing consultative services to improve education programs., • Responsible for effective development delivery by: leading the development and delivery of short, intermediate, and long-range education/development plans to meet current and future needs for nursing resources, professional practice, and strategic objectives; setting standards and objectives for development and learning programs by leveraging adult learning principles and the educational design process; and serving as a master trainer by leading professional development, guiding other trainers, and using best practices for education modalities (e.g., virtual, in-person classroom)., • Monitors effectiveness of development by: developing education objectives related to patient safety, competency, and professional development requirements and ensuring objectives are achieved; leading the review of metrics and outcome measures to ensure education programs meet targets and promote the delivery of high quality health care; facilitating debrief sessions and providing recommendations to managers of identified future education needs of staff; and authoring and revising training to continuously improve program quality., • Minimum two (2) years of experience in clinical teaching or precepting, nursing professional development, delivering educational programs, curriculum design, process improvement, professional development/evaluation, or related experience., • Masters degree in Nursing or a health-related field AND minimum four (4) years of experience in an inpatient setting, clinic, and or skilled nursing department or a directly health-related field., • Registered Nurse License (California) required at hire, • Basic Life Support required at hire, • Five (5) years of experience in nursing education, training programs, or a teaching/training environment.

Job Summary: Provides educational opportunities to nurses and leaders for their professional development by working closely with key stakeholders to identify opportunities for improvement and gaps in competencies, conducting needs assessments to identify and bridge knowledge, skill, and/or practice gaps, and leading the design of education programs to meet the learning and developmental needs of the clinical staff. Responsible for effective development delivery by setting standards and objectives for development and learning programs by leveraging adult learning principles and the educational design process and serving as a master trainer by leading professional development, guiding other trainers, and using best practices for education modalities. Monitors effectiveness of development by leading the review of metrics and outcome measures to ensure education programs meet targets and promote the delivery of high quality health care. Oversees continuous improvement by actively participating in research/information gathering efforts and critical appraisal of the literature regarding advancements in nursing practice, evidence-based guidelines, and health care technology to apply field advancements to the practice setting. Supports clinical development through the use of internal and/or external resources by communicating to stakeholders and leadership the goals, objectives, and planned outcomes of professional nursing education programs. Verifies clinical and professional standards are implemented and met by leading the development, application, and review of policies, protocols, operations, and automated systems providing information to staff and providers. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams., • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others., • Provides educational opportunities to nurses and leaders of their professional development by: working closely with key stakeholders to identify opportunities for improvement and gaps in competencies and implementing longitudinal education plans for individuals and/or groups; conducting needs assessments to identify and bridge knowledge, skill, and/or practice gaps, while also guiding others; leading efforts in remediation planning, coaching, and supporting other teams to close gaps in competency expectations, knowledge, skill, and/or practice gaps; leading the design of education programs to meet the learning and developmental needs of the clinical staff, including the creation of study protocols, timelines, and budgets, in alignment with company objectives and regulatory guidelines; maintaining, updating, and facilitating the creation and development of content (e.g., course curricula, training aids, and other supporting materials) in relation to orientation, competency validation, and/or core education for specific nursing care, ensuring curriculum accuracy, and providing troubleshooting as needed; and leading collaborations with subject matter experts, nursing leaders, and other stakeholders to ensure the content and delivery of educational programs meet the needs of the target audience., • Verifies certain standards are implemented and met by: monitoring and mentoring others to perform processes in compliance with all legal, regulatory, and accreditation requirements; validating content, identifying inconsistencies, and ensuring information provided is accurate, consistent, and aligned with evidence-based practices, institutional policies, procedures, and protocols; and leading the development, implementation, and review of policies, procedures, protocols, operations, and automated systems providing information to staff and providers., • Oversees continuous improvement by: actively participating in research/information gathering efforts and critical appraisal of the literature regarding advancements in nursing practice, evidence-based practice guidelines, and health care technology to apply field advancements to the practice setting and ensure educational content remains up-to-date; preparing, conducting, and reviewing ongoing assessments of individual performance in clinical proficiencies for staff and management and supporting the assessment of priority professional development needs identified by senior nursing and executive leadership; and serving as an expert resource to ensure continuous learning by linking identified educational needs to current and planned programs offered by internal and external sources and providing consultative services to improve education programs., • Responsible for effective development delivery by: leading the development and delivery of short, intermediate, and long-range education/development plans to meet current and future needs for nursing resources, professional practice, and strategic objectives; setting standards and objectives for development and learning programs by leveraging adult learning principles and the educational design process; and serving as a master trainer by leading professional development, guiding other trainers, and using best practices for education modalities (e.g., virtual, in-person classroom)., • Monitors effectiveness of development by: developing education objectives related to patient safety, competency, and professional development requirements and ensuring objectives are achieved; leading the review of metrics and outcome measures to ensure education programs meet targets and promote the delivery of high quality health care; facilitating debrief sessions and providing recommendations to managers of identified future education needs of staff; and authoring and revising training to continuously improve program quality., • Minimum two (2) years of experience in clinical teaching or precepting, nursing professional development, delivering educational programs, curriculum design, process improvement, professional development/evaluation, or related experience., • Masters degree in Nursing or a health-related field AND minimum four (4) years of experience in an inpatient setting, clinic, and or skilled nursing department or a directly health-related field., • Registered Nurse License (California) required at hire, • Basic Life Support required at hire, • Five (5) years of experience in nursing education, training programs, or a teaching/training environment.

Job Summary: Provides educational opportunities to nurses and leaders for their professional development by working closely with key stakeholders to identify opportunities for improvement and gaps in competencies, conducting needs assessments to identify and bridge knowledge, skill, and/or practice gaps, and leading the design of education programs to meet the learning and developmental needs of the clinical staff. Responsible for effective development delivery by setting standards and objectives for development and learning programs by leveraging adult learning principles and the educational design process and serving as a master trainer by leading professional development, guiding other trainers, and using best practices for education modalities. Monitors effectiveness of development by leading the review of metrics and outcome measures to ensure education programs meet targets and promote the delivery of high quality health care. Oversees continuous improvement by actively participating in research/information gathering efforts and critical appraisal of the literature regarding advancements in nursing practice, evidence-based guidelines, and health care technology to apply field advancements to the practice setting. Supports clinical development through the use of internal and/or external resources by communicating to stakeholders and leadership the goals, objectives, and planned outcomes of professional nursing education programs. Verifies clinical and professional standards are implemented and met by leading the development, application, and review of policies, protocols, operations, and automated systems providing information to staff and providers. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams., • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others., • Provides educational opportunities to nurses and leaders of their professional development by: working closely with key stakeholders to identify opportunities for improvement and gaps in competencies and implementing longitudinal education plans for individuals and/or groups; conducting needs assessments to identify and bridge knowledge, skill, and/or practice gaps, while also guiding others; leading efforts in remediation planning, coaching, and supporting other teams to close gaps in competency expectations, knowledge, skill, and/or practice gaps; leading the design of education programs to meet the learning and developmental needs of the clinical staff, including the creation of study protocols, timelines, and budgets, in alignment with company objectives and regulatory guidelines; maintaining, updating, and facilitating the creation and development of content (e.g., course curricula, training aids, and other supporting materials) in relation to orientation, competency validation, and/or core education for specific nursing care, ensuring curriculum accuracy, and providing troubleshooting as needed; and leading collaborations with subject matter experts, nursing leaders, and other stakeholders to ensure the content and delivery of educational programs meet the needs of the target audience., • Verifies certain standards are implemented and met by: monitoring and mentoring others to perform processes in compliance with all legal, regulatory, and accreditation requirements; validating content, identifying inconsistencies, and ensuring information provided is accurate, consistent, and aligned with evidence-based practices, institutional policies, procedures, and protocols; and leading the development, implementation, and review of policies, procedures, protocols, operations, and automated systems providing information to staff and providers., • Oversees continuous improvement by: actively participating in research/information gathering efforts and critical appraisal of the literature regarding advancements in nursing practice, evidence-based practice guidelines, and health care technology to apply field advancements to the practice setting and ensure educational content remains up-to-date; preparing, conducting, and reviewing ongoing assessments of individual performance in clinical proficiencies for staff and management and supporting the assessment of priority professional development needs identified by senior nursing and executive leadership; and serving as an expert resource to ensure continuous learning by linking identified educational needs to current and planned programs offered by internal and external sources and providing consultative services to improve education programs., • Responsible for effective development delivery by: leading the development and delivery of short, intermediate, and long-range education/development plans to meet current and future needs for nursing resources, professional practice, and strategic objectives; setting standards and objectives for development and learning programs by leveraging adult learning principles and the educational design process; and serving as a master trainer by leading professional development, guiding other trainers, and using best practices for education modalities (e.g., virtual, in-person classroom)., • Monitors effectiveness of development by: developing education objectives related to patient safety, competency, and professional development requirements and ensuring objectives are achieved; leading the review of metrics and outcome measures to ensure education programs meet targets and promote the delivery of high quality health care; facilitating debrief sessions and providing recommendations to managers of identified future education needs of staff; and authoring and revising training to continuously improve program quality., • Minimum two (2) years of experience in clinical teaching or precepting, nursing professional development, delivering educational programs, curriculum design, process improvement, professional development/evaluation, or related experience., • Masters degree in Nursing or a health-related field AND minimum four (4) years of experience in an inpatient setting, clinic, and or skilled nursing department or a directly health-related field., • Registered Nurse License (California) required at hire, • Basic Life Support required at hire, • Five (5) years of experience in nursing education, training programs, or a teaching/training environment.

Job DescriptionCompany Description THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. • Application Open: Wednesday, November 19th, 2025, • Application Deadline: Extended through Friday, December 19th, 2025, • Compensation for the 8165 Worker's Compensation Supervisor I: $132,782 - $161,382, • Work Arrangement: Hybrid Remote (1x a week), On-site (4x a week), • Fill Type: Permanent Civil Service, • Recruitment ID: RTF0157029-01123419Job Description Under general direction, the Worker's Compensation Supervisor assists and provides first-line oversight of claims adjusting and processing teams for the Workers' Compensation Division. Performs complex work in supervising the review, analysis, investigation and disposition of workers' compensation claims and reports. Provides claims supervision of confidential complex cases; provides technical training, auditing, and supervising of personnel; serves as the departmental liaison to client departments regarding activities of the assigned workers' compensation program; works with the City Attorney's office on litigation strategies; and performs other related duties as required. 1. Receives and reviews all incoming workers' compensation claims to determine complexity and assign to appropriate claims adjusting staff., 2. Advises claims adjuster, claims assistants, and support staff on appropriate claims handling techniques., 3. Provides claims supervision of catastrophic cases, death cases, and confidential complex cases., 4. Serves as the liaison for the workers' compensation coordinators of the client departments., 5. Serves as the workers' compensation technical expert to advise staff and client departments on changes and applicability of workers' compensation laws., 6. Audits the work product of claims adjusters to ensure compliance with applicable laws, and departmental best practices., 7. Generates statistical reports and completes analysis of data., 8. Works with the City Attorney's office on litigation strategies for complex claims., 9. Reviews all self-imposed penalties to determine liability and authorizes payment., 10. Authorizes medical treatment for complex medical cases., 11. Reviews the assignment of Medical Legal Evaluators (which include Agreed, Qualified, and/or Independent Medical Evaluators) on complex cases., 12. Works collaboratively with the Occupational Nurse Consultant, Nurse Manager, and/or Nurse Case Managers to review complex claims and establish medical protocols., 13. Advises the Occupational Nurse Manager and/or Consultant on issues related to medical clinic operations., 14. Provides ongoing system support to claims staff., 15. Accurately estimates the potential claim costs (reserves) on complex cases., 16. Provides technical assistance to claims adjusters in determining permanent disability award calculations., 17. Directs the claims investigation on complex claims., 18. Reviews and approves negotiated case settlement/s with injured workers, attorneys, and interested parties based on established authority levels., 19. Provides daily supervision, guidance, coaching, and mentoring to assigned staff., 20. Completes ongoing performance evaluations of all assigned staff., 21. Provides specialized technical training, as needed, to staff., 23. Four (4) years of verifiable experience adjusting workers' compensation claims; AND, 24. Possession of a Self-Insured Administrator's Certificate issued by the State of California, Department of Industrial Relations. Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Additional Information Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 1. Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications., 2. Supervisory Test Battery (STB) (weighted 40%) - Candidates who meet the minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: Supervisory Test Battery. Please note: this examination is only held in San Francisco. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review., 3. Supplemental Questionnaire Exam (weighted 60%) - Candidates who meet the qualifications of the position will be required to complete the Supplemental Questionnaire Exam as a part of the selection process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position. Responses to the questionnaire will be reviewed and rated by a panel of subject matter experts and is subject to verification. A passing score on the Supervisory Test Battery and Supplemental Questionnaire must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director. Certification - The certification rule for the eligible list resulting from this examination will be Rule of the Five Scores. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. Additional Information Regarding Employment with the City and County of San Francisco • Information About The Hiring Process, • Position Based Testing Information, • Conviction History, • Employee Benefits Overview, • Equal Employment Opportunity, • Disaster Service Worker, • ADA Accommodation, • Veterans Preference, • Seniority Credit in Promotional Exams, • Right to Work, • Copies of Application Documents Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. • Select the “I’m Interested” button and follow instructions on the screen Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst, David Catoe at . Your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.