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Job DescriptionOur Company We’re more than just a workplace — we’re a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you’re just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire. We’re committed to designing jobs that are sustainable, flexible, and aligned with your strengths — because we know that when work works for people, people do their best work. Visit our Careers Portal to explore our culture, benefits, and current opportunities. You’ll find stories from our people and insights into how we work. A brief summary Gravity Media is currently recruiting for a Service Delivery Manager. Based at our client’s premises in Washington, the Service Delivery Manager will work with our broadcast team in the delivery of Gravity Media’s scope of services to the client. We operate in a partnership with our client, ensuring that people are front and center of what we do. The successful candidate must have strong leadership skills and ensure accountability is taken for crewing both permanent and flexible resources. What you’ll be responsible for Client Management • Prioritize stakeholder request for resources as directed by the client., • Manage client expectations for people pipeline and delivery of people resources., • Communicate the status of bookings with appropriate stakeholders where appropriate., • Continually seek opportunities to increase customer satisfaction and deepen client relationships., • Build a knowledge base of each client's business, processes, systems and objectives., • Identify opportunities for improvement and make constructive suggestions for change., • Act as a single regional point of contact for client management when dealing with personnel issues., • Provides detailed reporting and metrics around service performance and execution to support the, • Management Business Review process., • Ensure the timely and accurate processing of invoices to the client., • Daily reporting of working hours and overtime to the client for each department to ensure the invoicing process is accurate and approved. Production Management • First point of contact for escalation on site., • Ownership of crew roster., • Evaluate and maintain an end-to-end production intake process and tracking dashboard for stakeholder production requests and production executions, resolving or escalating issues in a timely fashion., • Supervise scheduled crew., • Interact effectively with clients to identify needs and evaluate alternative people solutions., • Oversee/track/report on annual budget and manage any additional budget requests within the contracted year. People Management • Manage a team of esports broadcasting production professionals in a fast-paced environment., • Oversee hiring, deployment, and management of esports broadcast professionals., • Develop new team structures and processes as required, while providing on-site support to the team in Seattle and remote guidance to our smaller team at the LA studio., • Supporting the client in distributing documentation and training materials that support development and standardization within the studio technical processes and team structures, as driven and instructed by the client., • Support the emerging talent strategy by outlining opportunities for engaging with early careers, graduates, trainees and apprentices., • Monitor and manage working time, time off, attendance., • Management of sickness with appropriate backfilling for production days. Talent / Crew Booking • Prospects potential talent by contacting, negotiating rates and deal buyouts and exploring availability and opportunities., • Closes new business deals with talent by coordinating requirements; developing and negotiating contracts and onboarding/contracting. Business Development • Where there are opportunities for growth in the region/country, there is the natural opportunity for progression to manage other similar facilities in accordance with the scope of this job description., • Other related items as assigned. Health & Safety: Ensuring that all company risk assessments are observed where applicable to your role, taking ownership of improvements and escalating concerns where necessary. This role is for you if Experience Profile • Experience leading a studio production team., • Experience overseeing medium and large-scale production teams., • Solid understanding of multi-camera studio production workflows., • Experienced in working with production scheduling and tracking software., • Time management and how-to prioritize workload and asks., • Key communicator – can listen and understand requests without the need for asks to be repeated., • Multitasker – have the dexterity to manage the numerous simultaneous productions in a fast-paced environment., • Willingness to learn outside your comfort zone and immerse yourself in learning new technologies., • Strong computer skills, including working knowledge of Google business apps, • Experience leading a team, 5 + years preferred, • Ability to build strong positive long-term relationships with client stakeholders., • Natural ability to build rapport and trust while being able to influence and respectfully challenge clients to meet their best interests., • First class communication, listening and interpersonal skills., • Excellent presentation skills., • Ability to create analytical reports and talk to the trends we are witnessing., • Thrives on being a leader of a diverse team of professionals., • Desirable to have experience working within a managed service/staffing environment., • Knowledge of esports gaming plus production experience will be an advantage, • Experience of working within a corporate environment is desirable This job description is a written statement of the essential characteristics of the job and is not intended to be a complete, detailed account of all aspects of the duties involved. Gravity Media is an equal opportunities employer and aims to ensure that no job applicant or employee receives less favorable treatment on the grounds of any protected characteristics.

Job DescriptionOur Company We’re more than just a workplace — we’re a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you’re just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire. We’re committed to designing jobs that are sustainable, flexible, and aligned with your strengths — because we know that when work works for people, people do their best work. Visit our Careers Portal to explore our culture, benefits, and current opportunities. You’ll find stories from our people and insights into how we work. A brief summary Gravity Media is currently recruiting for a Production Manager. Based at our client’s premises in Washington, the Production Manager will work with our broadcast team in the delivery of Gravity Media’s scope of services to the client. We operate in a partnership with our client, ensuring that people are front and center of what we do. The successful candidate must have strong leadership skills and ensure accountability is taken for crewing both permanent and flexible resources. What you’ll be responsible for Client Management • Prioritize stakeholder request for resources as directed by the client., • Manage client expectations for people pipeline and delivery of people resources., • Communicate the status of bookings with appropriate stakeholders where appropriate., • Continually seek opportunities to increase customer satisfaction and deepen client relationships., • Build a knowledge base of each client's business, processes, systems and objectives., • Identify opportunities for improvement and make constructive suggestions for change., • Act as a single regional point of contact for client management when dealing with personnel issues., • Provides detailed reporting and metrics around service performance and execution to support the, • Management Business Review process., • Ensure the timely and accurate processing of invoices to the client., • Daily reporting of working hours and overtime to the client for each department to ensure the invoicing process is accurate and approved. Production Management • First point of contact for escalation on site., • Ownership of crew roster., • Evaluate and maintain an end-to-end production intake process and tracking dashboard for stakeholder production requests and production executions, resolving or escalating issues in a timely fashion., • Supervise scheduled crew., • Interact effectively with clients to identify needs and evaluate alternative people solutions., • Oversee/track/report on annual budget and manage any additional budget requests within the contracted year. People Management • Manage a team of esports broadcasting production professionals in a fast-paced environment., • Oversee hiring, deployment, and management of esports broadcast professionals., • Develop new team structures and processes as required, while providing on-site support to the team in Seattle and remote guidance to our smaller team at the LA studio., • Supporting the client in distributing documentation and training materials that support development and standardization within the studio technical processes and team structures, as driven and instructed by the client., • Support the emerging talent strategy by outlining opportunities for engaging with early careers, graduates, trainees and apprentices., • Monitor and manage working time, time off, attendance., • Management of sickness with appropriate backfilling for production days. Talent / Crew Booking • Prospects potential talent by contacting, negotiating rates and deal buyouts and exploring availability and opportunities., • Closes new business deals with talent by coordinating requirements; developing and negotiating contracts and onboarding/contracting. Business Development • Where there are opportunities for growth in the region/country, there is the natural opportunity for progression to manage other similar facilities in accordance with the scope of this job description., • Other related items as assigned. Health & Safety: Ensuring that all company risk assessments are observed where applicable to your role, taking ownership of improvements and escalating concerns where necessary. This role is for you if Experience Profile • Experience leading a studio production team., • Experience overseeing medium and large-scale production teams., • Solid understanding of multi-camera studio production workflows., • Experienced in working with production scheduling and tracking software., • Time management and how-to prioritize workload and asks., • Key communicator – can listen and understand requests without the need for asks to be repeated., • Multitasker – have the dexterity to manage the numerous simultaneous productions in a fast-paced environment., • Willingness to learn outside your comfort zone and immerse yourself in learning new technologies., • Strong computer skills, including working knowledge of Google business apps, • Experience leading a team, 5 + years preferred, • Ability to build strong positive long-term relationships with client stakeholders., • Natural ability to build rapport and trust while being able to influence and respectfully challenge clients to meet their best interests., • First class communication, listening and interpersonal skills., • Excellent presentation skills., • Ability to create analytical reports and talk to the trends we are witnessing., • Thrives on being a leader of a diverse team of professionals., • Desirable to have experience working within a managed service/staffing environment., • Knowledge of esports gaming plus production experience will be an advantage, • Experience of working within a corporate environment is desirable This job description is a written statement of the essential characteristics of the job and is not intended to be a complete, detailed account of all aspects of the duties involved. Gravity Media is an equal opportunities employer and aims to ensure that no job applicant or employee receives less favorable treatment on the grounds of any protected characteristics.

Job Description About the role The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account Manager will be responsible for developing long-term, value-added relationships with existing clients. They will focus on nurturing key relationships, understanding core business drivers and identifying opportunities to improve / upgrade their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). Account Managers will drive increases in client spend and satisfaction and manage the development and execution of incremental sales opportunities, projects, and renewals. They will also own renewals and conduct ongoing discovery with clients, identifying expansion opportunities and navigating relationship management, solutioning, negotiations, and contracting. Reports to: Sales Leader Location: Fargo, ND (On-site, Hybrid); Tampa, FL (On-site, Hybrid); US (Remote) Key Responsibilities: • Client Satisfaction: Own increases in client satisfaction within designated market vertical among mid-market accounts, ensuring projects are delivered well and achieve intended results, • Ongoing Client Support: Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement, • Sales Attainment: Craft and implement an annuals sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit client's long-term roadmap, and closing deals Additional Responsibilities: • Inform Go To Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate's overall approach, • Market Awareness: Stay informed on industry trends and evolving client needs within given vertical to improve engagement and satisfaction, • Client Service: Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive-level attendees, to track adoption, satisfaction, and long-term roadmaps, • Project Management: Leverage and improve upon best practices in QBRs, developing proposals, navigating client's buying process, and coordinating internal resources & stakeholders across an often iterative sales process Here's What It Takes to Be Successful in This Role: • Experience: Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross-sell or upsell. Experience managing mid-market ($25M - $500M in total revenue) businesses is preferred, • Industry Knowledge: Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem, • Strategic Thinker: Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth, • Action Orientation: Demonstrated persistence generating cross-sell and upsell opportunities to existing clients, identifying and owning all post-close sales opportunities Our work isn't just about technology—it's about transforming the way businesses operate, empowering them to grow, innovate, and succeed. By partnering with our clients, we provide peace of mind, enabling them to focus on what matters most while we handle the complexity of their systems and processes. To learn more about what we do and how we make an impact, please check out our "What We Do?" 1-pager. Our Culture Whether you're joining us in North America, Europe, or beyond, Enavate offers a dynamic and collaborative environment where you'll have the opportunity to make a real impact. At Enavate, we're driven by our core values, and our people are at the heart of everything we do: • Team Members: We take care of our own., • Innovation: We explore, evolve, and seek excellence at every level., • Results: We are achievers who set high goals and reach them. To gain a deeper understanding of our values and the environment we foster at Enavate, take a look at our "Enavate Culture" Guide. What We Offer At Enavate, we're committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here's a glimpse of the benefits and perks you'll enjoy as part of our team: For more details about the benefits available in your region, check out the following links: • USA Benefits Guide, • Europe Benefits Guide We prioritize hiring candidates who are based in or near these locations. For team members based in Tampa and Fargo, we encourage team members to spend at least three days per week in the office to foster collaboration, connection, and contribute to our vibrant team culture. All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 to 5 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture. Our Hiring Process At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes: • Intro Call – A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit., • Predictive Index Assessment – We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics., • Interviews – A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values., • Debrief – Our team will come together to discuss your fit for the role and next steps. Enavate is an Equal Opportunity employer. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process, and during employment by contacting our Talent Acquisition team. Join Us in Our Mission! At Enavate, we believe in transforming businesses and the lives they touch – because to us, it's personal. If you're ready to make an impact, we invite you to be part of a team that listens, challenges, collaborates, and takes action. Together, we're reshaping the future of ERP and how businesses operate, offering fresh perspectives and innovative solutions. Are you ready to transform your career and help us shape the future? Enavate is the place for you.

Job Description About the role The Business Development Executive at Enavate will be instrumental in driving new account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). This leader will drive outbound demand generation and lead the sales process including relationship management, solutioning, negotiations, and contracting for prospective clients seeking to improve their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). Reports to: Sales Leader Travel: Up to 50% Location: This role is available in multiple locations. Depending on your location, different work environments are supported: Hybrid (3 days in office) in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S. Key Responsibilities: • Account Acquisition: Craft and implement an annual sales strategy to win net new logos within designated market vertical among mid-market prospects, • Sales Attainment: Lead the sales process from discovery to close to achieve overall sales targets, • Strategic Solution Design: Partner with Delivery and / or Sales Engineering teams to optimize solution for client needs, • Market Awareness: Stay informed on industry trends and evolving client needs within given vertical to improve solutioning efforts, targeting, and overall sales approach, • Inform Solutioning & Go To Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate's overall approach, • Presence and Communication: Deliver powerful, credible presentations to internal and external stakeholders, including executive-level attendees, • Experience: Demonstrated success in new account acquisition, with a focus on SaaS or partner sales. Experience selling large ($100K+ ACV) opportunities to mid-market businesses ($25M - $500M in total revenue) is preferred, • Industry Knowledge: Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem, • Strategic Thinker: Ability to develop and execute strategic plans that drive results, with a focus on new account acquisition and revenue growth, • Action Orientation: Demonstrated persistence in engaging prospects and resolving challenges throughout the sales process, • Creativity: Identification and implementation of novel and compelling ways to become and remain relevant to prospects, driving overall awareness and interest in Enavate, • Communication Skills: Excellent interpersonal and communication skills, capable of building relationships with clients and stakeholders at all levels Important: All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 to 5 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture. ABOUT ENAVATETransforming Businesses and the Lives They Touch At Enavate, we are more than just a Microsoft Gold Partner—we're a trusted partner in Enterprise Resource Planning (ERP) consulting, Cloud services, and managed services. We help businesses embrace the future by guiding them through ERP implementations, migrations to the cloud, and integrations that streamline their operations, allowing them to thrive in an ever-evolving business landscape. Our work isn't just about technology—it's about transforming the way businesses operate, empowering them to grow, innovate, and succeed. By partnering with our clients, we provide peace of mind, enabling them to focus on what matters most while we handle the complexity of their systems and processes. To learn more about what we do and how we make an impact, please check out our "What We Do?" 1-pager. Our Culture Whether you're joining us in North America, Europe, or beyond, Enavate offers a dynamic and collaborative environment where you'll have the opportunity to make a real impact. At Enavate, we're driven by our core values, and our people are at the heart of everything we do: • Team Members: We take care of our own., • Innovation: We explore, evolve, and seek excellence at every level., • Results: We are achievers who set high goals and reach them. To gain a deeper understanding of our values and the environment we foster at Enavate, take a look at our "Enavate Culture" Guide. What We Offer At Enavate, we're committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here's a glimpse of the benefits and perks you'll enjoy as part of our team: For more details about the benefits available in your region, check out the following links: • USA Benefits Guide, • Europe Benefits Guide We prioritize hiring candidates who are based in or near these locations. For team members based in Tampa and Fargo, we encourage team members to spend at least three days per week in the office to foster collaboration, connection, and contribute to our vibrant team culture. All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 to 5 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture. Our Hiring Process At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes: • Intro Call – A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit., • Predictive Index Assessment – We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics., • Interviews – A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values., • Debrief – Our team will come together to discuss your fit for the role and next steps. Enavate is an Equal Opportunity employer. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process, and during employment by contacting our Talent Acquisition team. Join Us in Our Mission! At Enavate, we believe in transforming businesses and the lives they touch – because to us, it's personal. If you're ready to make an impact, we invite you to be part of a team that listens, challenges, collaborates, and takes action. Together, we're reshaping the future of ERP and how businesses operate, offering fresh perspectives and innovative solutions. Are you ready to transform your career and help us shape the future? Enavate is the place for you.