Managed service provider jobs in Hicksville, New YorkCreate job alerts

Job Description THIS IS A PART TIME ROLE Now Hiring: IT Support and Office Assistant – MSP (Long Island, NY) About Us We’re a boutique IT Managed Service Provider (MSP) serving businesses throughout Long Island with responsive, reliable, and relationship-driven IT support. As we expand, we're looking for a detail-oriented IT Support and Office Assistant to join our team. This role has growth potential either within the technology team or in operations. About the Role This is a blended role where you’ll be the first point of contact for clients, helping to log and route technical requests, and assist with various administrative duties to keep the office running smoothly. Responsibilities Client Support / Ticket Management * Answer and route incoming calls and emails professionally. * Gather preliminary information and create accurate service tickets in our system. * Assign or escalate tickets to the appropriate technician. * Track open tickets and follow up on unresolved client issues. Administrative Support * Schedule appointments and coordinate technician dispatches. * Maintain and update client documentation and internal knowledge base. * Assist with light office duties (filing, ordering supplies, managing calendars). * Help with client communication (status updates, scheduling reminders, etc.). ✅ Qualifications * Excellent communication and organizational skills. * Tech-savvy and comfortable using IT tools and platforms (e.g., Microsoft 365, ticketing systems). * Previous experience in an MSP, IT help desk, or customer service role is a plus. * Ability to multitask in a fast-paced, small-team environment. * Dependable, self-motivated, and eager to learn. Bonus Points For * Familiarity with PSA/RMM tools like Autotask, ConnectWise, or similar. * Basic understanding of IT services and terminology (no troubleshooting required). * Experience supporting a technical or services-based team. Why Join Us? * Be part of a tight-knit, tech-forward team. * Room to grow your skills and evolve into more technical or operational roles Company DescriptionWe are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions. Why Join Us? • Exposure to the full MSP lifecycle: support, projects, security, cloud., • High-impact environment — your work directly improves client operations., • No corporate bureaucracy — just real tech work in a close-knit team., • Competitive salary, room for growth, and a positive culture.We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.\r\n Why Join Us?\r\n- Exposure to the full MSP lifecycle: support, projects, security, cloud.\r\n- High-impact environment — your work directly improves client operations.\r\n- No corporate bureaucracy — just real tech work in a close-knit team.\r\n- Competitive salary, room for growth, and a positive culture.

Job Description Is this you? Are you a self-proclaimed night owl, who is an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking, and systems administration? If you want to do amazing work, oversee our client's managed infrastructure, resolve issues, and have a little fun along the way with good people, then this position is for you! Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting. What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact. What would you do? The Support Engineer oversees our client’s complex infrastructure(s) in Data Centers located around the globe. Infrastructure includes but is not limited to; OS Management (Windows/Linux), VMware, VPC/VDC, VDI, Public/Private Cloud, Network (Firewalls, Load-balancers, routing, DNS), Storage (local, SAN, Nimble), Backups (Veeam), and Disaster Recovery (Zerto/Veeam). As a part of our Technical Support Team, the Support Engineer is responsible for monitoring and servicing client operations, including troubleshooting, patching, updating, configuring, and uptime. The Technical Support team is the central location for our top-tier client support; this team gets things done! Our Support Engineer must be able to manage a ticket queue, monitor infrastructure, and resolve issues within defined SLAs and OLAs and can work well independently and within a team. We are looking for an individual who has experience with managing clients, virtual environments, system administration, networking, excellent communication skills, organizational skills, and is a self-motivated team player. We want you to grow as our team grows! Primary Responsibilities: * Overnight Systems Engineer who will be a part of a consistent 4 nights on, 4 nights off rotating schedule between the hours of 10PM and 8AM EST * Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients * Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support * Improve and streamline the monitoring and incident response processes and procedures * Diagnose and resolve reported client incidents, tasks, questions, or problems * Participate in the deployment of virtualization environments in support of the designed solutions * Develop automation to improve current and future processes * Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients * Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure * Develop expertise to train staff on modern technologies; internal and client facing Job Requirements: * Eager to work rotating overnight shifts from 10PM EST – 8AM EST * This is not a remote position, must be able to work onsite at our Garden City datacenter * 1-2 year's experience operating, maintaining and/or deploying virtual environments * Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Veeam, & Zerto * Ability to solve problems in stressful situations * Self-starter and independent * Strong attention to detail * Professional verbal and written communication skills * Ability to explain technical concepts to inexperienced or non-technical users through verbal communication and written documentation * Strong time management and prioritization skills * Basic System Administration of Linux and Windows Servers * Basic understanding of computer networking * Ability to work and excel with limited oversight What do you get from us? At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect: * Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work * Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy * HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck * Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses * 401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution * Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability * Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact * Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career * Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values * Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership * A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Powered by JazzHR oNjphlBKvD

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic QuadrantTM. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY As a Senior Infrastructure Engineer on the Project Team, you will spend your day implementing some of the latest technology. You will lead projects to implement new technologies across a wide variety of vendors and hardware and more. Projects include but not limited to: Installations (Firewalls, Switches, WAP's, Desktops, Servers, Hosts, SANS), Migrations (Servers, Backup appliances), Onboardings and Tools Deployments. The Project Team is responsible for implementing technical and productivity improvement solutions that revolutionize how entire organizations do business. This is not a ‘break / fix’ job (unless you break it.) Project Team members are the tip of the spear, touching all new technology first, getting the most experience with all facets of the IT lifecycle, and consequently growing their careers the fastest. The salary for this position is $100,000+ (negotiable based on experience). THIS IS A HYBRID ROLE WITH VISITS TO OUR CLIENTS SITES IN WEST/CENTRAL LONG ISLAND. RESPONSIBILITIES • Proven Experience as a Technical Support Analyst or relevant position, • Asses Complex environment Quickly to determine issues or potential issues, • Excellent attention to detail whilst staying focused on the big picture (a successful project), • Effectively and professionally communicate with all levels of an organization, • Motivated to work efficiently and resolve issues as they arise, • A desire to improve skillset by earning industry certifications (We pay), • Good communicator (from interdepartmental to client C level to end user), • Top Notch troubleshooting skills, • Great documentation, • Takes ownership of projects to completion, • 4+ years IT Experience, • 2+ years MSP experience, • 2+ years start to finish deployment of IT solutions, • Proficiency with all current Windows operating systems mandatory, Apple desirable, • In Depth Experience with:, • Meraki, • SonicWALL, • Cisco, • Fortinet, • VMWare, • HPE, • Dell EMC, • Advanced understanding of networking concepts, • Routing, • NAT/BGP/etc, • Switching, • VLAN's, • Certifications are desirable, • Microsoft, • Apple, • SonicWALL, • Cisco, • VMWare Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! Company DescriptionSourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!

Pay Range: (Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $29.90 - $36.21 Hourly About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Who We Are: Brink's U.S., a division of Brink's Incorporated, is the trusted leader in armored transportation, currency processing, ATM services, and secure logistics for banks, retailers, and government clients. We take pride in offering our employees meaningful career growth and advancement opportunities. You'll be working in a secure, monitored, warehouse environment where safety and accuracy matter most. As an Armed Transport Guard- LLV, you'll be the face of our brand-safely transporting cash and valuables between businesses and banks. You'll operate in a secure, team-driven environment where your focus on safety, accuracy, and customer service keeps the wheels of the economy turning. Key Responsibilities: • Safeguard team members, vehicles, and valuables always, • Transport cash and assets to and from client locations, • Service and maintain the integrity of ATM services, • Remain alert and ready to respond to security threats or safety issues, • Accurately reconcile deposits and receipts, • Follow all protocols for handling firearms and high-value assets, • At least 21 years of age, • Valid driver's license and clean driving record, • Ability to lift 50+ lbs., • Meet all Department of Transportation requirements, • Firearms permit (or eligibility to obtain one), • Ability to obtain necessary state/local security licenses (including a guard card), • Experience in armed security or transportation, • Military background, • Individuals that worked in a logistics distribution center, • A strong, team-oriented culture, • Eligible for benefits after 30 days of employment! Medical, Dental, Vision, 401K, Paid Holidays & Vacation Hours (For Full Time positions). Link to our benefits: brinksbenefits.com, • Paid training and career growth within the organization, • Company issued uniforms, weapons & bulletproof vests (For applicable positions) Brink's is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fostering an inclusive environment where everyone feels respected, valued, and empowered to succeed. What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Pay Range: (Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) 67,300.00 - 84,100.00 USD Annual About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Cash Supervisor. Job Summary: The Cash Logistics Supervisor is responsible supervising the inside currency operation. This position ensures accountability and the security of all liability and prioritizes daily operations workflow. The Cash Supervisor assists the Cash Logistics Manager in the secure, safe and efficient functioning of the armored car facility. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers, as well as the safety of persons on the premises of Brink's and its customers. Key Responsibilities: • Provide first line supervision to Cash Logistics employees, • Oversee daily cash operations including but not limited to deposit verification, change order preparation, inventory management, and opening and closing of branch and vault check in/out, • Provide coaching and skill development to employees on a consistent basis, • Create employee scheduling to support daily work load, • Adhere to SLA performance and contract requirement, • Leverage systems, equipment and process redesign to drive continuous process improvement in quality and efficiency, • Secure inventories by executing controls and ensuring strict quality compliance with security procedures, • Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations, • Maintain accurate records, handle customer inquiries, and balance transactions daily, • Processing support when needed, • Maintain orderly and clean work areas, including all machines, tables, cabinets and storage areas, • Assist Management as need to meet branch goals, • Cross-train and perform other duties as assigned Minimum Qualifications: • Minimum of 3 years operations experience in a cash or vault processing environment, • Minimum of 21 years of age, • A valid firearms permit or ability to pass applicable firearms licensing, • A valid guard card or ability to obtain a guard card or any other required licenses, • Satisfy all applicable Department of Transportation requirements, • Minimum of 21 years of age, • A valid firearms permit or ability to pass applicable firearms licensing requirements, • A valid guard card or ability to obtain a guard card or any other required licenses, • Able to lift at least 50 pounds Preferred Qualifications: • Supervisory experience in a production environment, • Cash handling experience in the secure logistics or banking industry, • Experience in a coin processing environment, • Knowledge of lean/process improvement methodologies, • Bachelor's Degree Professional Skills: • Excellent ethics and integrity, • High attention to detail, • Collaborative work style, • Strong basic mathematical skills, • Excellent customer service, • Ability to work independently, • Professional, positive demeanor, • Ability to influence and lead What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Healthcare IT Security Lead (Senior / Principal) About MediSys Health Network & The Transformation Group+ (TTG) MediSys Health Network provides the financial foundation and long‑term stability for The Transformation Group+ (TTG), a dedicated healthcare Managed Service Organization (MSO) and professional services firm. While your employment and benefits will be backed by MediSys — offering the job security — your day‑to‑day work will be with TTG, supporting a diverse portfolio of hospitals, clinics, and health networks. TTG’s team of healthcare specialists, analysts, and developers is united by a mission to strengthen healthcare operations through smart, reliable, and purpose‑driven technology. Our deep understanding of clinical and operational workflows allows us to build solutions that go beyond IT, helping providers deliver better care, improve outcomes, and work more efficiently. Work location Hybrid work schedule (3 days in office, 2 days remote) - first 90 days are on fully in office If located outside of the NYC/Long Island area, fully remote options are available. Travel may be required based upon client needs. Job Description The Transformation Group+ (TTG) is a healthcare‑specific Managed Services Organization (MSO) delivering high‑impact IT, security, and compliance services to provider organizations nationwide. We are seeking a Senior or Principal‑level IT Security Lead who can operate at the intersection of hands‑on engineering, strategic advisory, and leadership execution. This role is responsible for assessing, implementing, and managing comprehensive security programs for healthcare clients—spanning technical controls, governance, risk, compliance, and incident response. You will also support TTG’s internal security posture, ensuring our own environment reflects the standards we deliver to clients. The ideal candidate brings deep technical expertise, strong client‑facing communication skills, and the ability to translate complex security requirements into practical, scalable solutions. Responsibilities Client Advisory & Engagement • Lead security assessments for prospective and existing clients, identifying gaps, risks, and improvement opportunities across infrastructure, applications, cloud environments, and organizational processes., • Present findings and recommendations to technical and non‑technical stakeholders with clarity and confidence., • Implement, configure, and manage security controls across Active Directory, Azure, IAM, endpoint protection, network security, and cloud environments., • Oversee or support Epic Security administration, access governance, and template/role design., • Develop and execute vulnerability management processes, including scanning, remediation planning, and reporting., • Conduct ongoing risk assessments, threat/vulnerability analyses, and control evaluations aligned with healthcare regulatory requirements (e.g., HIPAA, HITECH) and industry frameworks., • Develop, maintain, and implement security policies, standards, and procedures for both TTG and client organizations., • Support audit readiness and audit response activities for internal and client environments., • Design and oversee security program components such as monitoring, logging, SIEM use cases, DLP, identity governance, and access review processes., • Drive continuous improvement initiatives across security operations, compliance workflows, and client service delivery., • Deliver or coordinate security awareness training and promote a culture of security across TTG and client organizations., • 7+ years of experience in Information Security, with a blend of engineering, consulting, and program leadership responsibilities., • Team player with strong collaboration skills, a positive attitude, and solution-oriented mindset., • Demonstrated ability to communicate complex concepts to business stakeholders, and lead client-facing meetings, operating as a service provider to deliver value., • Strong understanding of healthcare regulatory requirements and security frameworks (HIPAA, NIST CSF, CIS Controls, SOC 2, etc.)., • Hands‑on experience with IAM, Azure security, AD hardening, endpoint security, vulnerability management, and incident response., • Experience with Epic Security., • The compensation for this role includes a salary or contract range of $150,000–$250,000. Candidates may be hired as either W‑2 employees or 1099 contractors, depending on the role and mutual preference. Additional benefits and perks may also be available, depending on the position and employment terms., • This range and total compensation reflect several factors, including skills, experience, training, certifications, and organizational needs.

Job Description Location: Onsite, Plainview NY Employment Type: Full-Time Compensation: $130K- $145K/Annually Position Summary The Senior Director, Enterprise Managed Services (EMS) is responsible for leading day-to-day service delivery, operational performance, and execution of EMS strategy across contracts and recurring service offerings. This role ensures EMS operations meet SLA, financial, and customer satisfaction targets while scaling efficiently across clients, regions, and service lines. The Senior Director works closely with executive leadership, sales, finance, and technology teams to turn strategy into consistent, repeatable execution. Key Responsibilities Service Delivery & Operational Execution • Lead daily operations across EMS service lines including field services, depot, help desk, configuration, and lifecycle services, • Ensure SLA, KPI, and contractual compliance across all managed services engagements Performance & Financial Management • Own operational financial performance including labor efficiency, cost-to-serve, and margin improvement, • Partner with Finance on forecasting, variance analysis, and corrective action plans, • Track and report KPIs including SLA performance, CSAT, attach rate, and utilization, • Execute initiatives to scale EMS offerings across geographies and verticals, • Improve service consistency through process standardization and automation, • Identify opportunities to enhance attach rates, renewals, and recurring revenue, • Lead Directors, Managers, and Service Leaders within EMS, • Build strong management bench and succession plans, • Establish performance expectations, coaching, and accountability frameworks, • Partner with Sales and Pre-Sales on service design, pricing input, and SOW execution, • Support executive sponsors and participate in QBRs and client reviews, • Collaborate with Technology teams on service tools, reporting, and automation Required • 6+ years of leadership experience in Managed Services, Operations, or related environments, • Proven experience managing SLA-driven service delivery, • Strong understanding of EMS financial drivers (labor, utilization, margin, cost-to-serve), • Experience leading multi-region or multi-service operations, • Bachelor’s degree in business, Operations, or related field, • Experience in EMS, Healthcare IT, Education, or Public Sector environments, • Familiarity with AI-enabled Tier-1 support or service automation, • SLA compliance and CSAT performance, • Margin improvement and cost-to-serve reduction, • Operational scalability and service consistency, • Growth in attach rates and recurring services