Level I Helpdesk Technician
6 days ago
Hauppauge
Job Description Level I Technician Location: Copiague, NY – Onsite Schedule: Full-Time, Monday–Friday 7:30-3:30 & 8:30-4:30 Classification: Non-Exempt Launch Your IT Career in a Role That Matters Acture Solutions is looking for a motivated and service-minded Level I Technician to join our Onsite Services team. If you enjoy troubleshooting technology, helping end users, and building hands-on IT experience, this is an opportunity to grow your technical skills while making a difference every day. What You’ll Do • Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices., • Install and support printers, projectors, and other peripheral equipment., • Troubleshoot Windows clients, software applications, and peripheral device issues., • Perform basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues., • Assist with basic TCP/IP, DNS, and DHCP connectivity issues., • Support user account administration through Active Directory and Google Admin Console., • Install and configure various technical equipment., • Maintain helpdesk tickets and provide detailed documentation of issues, troubleshooting, and resolutions., • Prioritize and manage multiple support requests while providing timely customer service., • Communicate technical information clearly to non-technical users.What You Bring, • 1–2 years of desktop support or related IT experience., • CompTIA A+ certification., • Hands-on experience troubleshooting desktops, laptops, and end-user devices., • Working knowledge of Windows, macOS, and ChromeOS environments., • Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting., • Experience supporting printers, peripherals, and common software applications., • Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems., • CompTIA Network+ and/or Security+ certification preferred., • Ability to work onsite and travel occasionally, up to approximately 25%.Skills for Success, • Customer-first mindset with a knack for solving problems., • Strong verbal and written communication skills., • Patient and helpful approach when assisting users with varying levels of technical knowledge., • Organized, detail-oriented, and able to manage multiple open tickets., • Strong troubleshooting and analytical thinking skills., • Willingness to learn and adapt to new technologies., • Ability to work independently while collaborating with the broader IT team.Physical Requirements, • Ability to perform hands-on installation, configuration, and troubleshooting of computers, peripherals, and technical equipment., • Ability to work onsite and travel occasionally to other locations as business needs require.Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $40,000–$44,000, based on experience, • Medical, dental, vision, 401(k), and generous paid time off, • Professional development and continuing education opportunities, • Hands-on experience across a variety of technologies, • A culture that values collaboration, respect, and real impactReady to Get Started? If you're passionate about technology, enjoy helping people, and want to continue building your IT career through hands-on experience, apply today. Valid driver’s license and fingerprinting check required. Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time