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Job Description Alacrity Solutions Independent Contractor Automotive Mechanical Inspector About Alacrity Solutions Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit . The objective of the Automotive Mechanical Inspector is to travel to repair facilities in your area to verify mechanical failures. Skills & Requirements/Licensure: • Candidate must have a minimum of 5 years hands on automotive repair experience, ASE or equivalent Manufacturer Certifications., • Ability to take high quality photos and video, valid driver's license and some basic tools required. Computer and Phone System Requirements: • Smartphone with ability to receive text messages and monitor email., • Computer with internet access., • Experience with web-based applications a plus. Working Conditions / Physical & Mental Demands: The physical demands described here are representative and must be met by the independent contractor to successfully perform this job. 100% travel is required within designated working territory based on the location of assignments received. Normal office or field claims environment. Ability to operate a motor vehicle for up to 8 hours daily, repeatedly entering and exiting the vehicle. Must be able to make physical inspections of auto loss sites. Must be able to work outdoors in all types of weather. Why Choose Alacrity? • Flexibility: Self-determined Scheduling, • Competitive payment rates., • Weekly pay., • Knowledgeable office staff working to assure our inspectors are fully trained and supported from initial onboarding to being a long-term inspector., • Come join us to turn your knowledge into a career without turning a wrench ever again! Diversity Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR aO6WqqVBJA

Job Description Job Title: Helpdesk Supervisor Location: Purchase, NY Schedule: Mon-Fri 730a-330p Acture Solutions is looking for a motivated and service-minded Helpdesk Supervisor to join our on-site support team at the Scotia Glenville School District. If you love solving problems, leading technical teams, and making a difference for real users every day—this is your chance to build your career in a supportive, people-first environment. What You’ll Do The Helpdesk Supervisor is an exempt, supervisory position reporting to the Technology Operations Manager, while working closely with the Onsite Services Team and client technical leadership on all aspects relating to the supervision of IT service desk operations, escalations, and frontline support performance. This role requires strong leadership, technical troubleshooting expertise, and a proactive approach to service quality, training, and team development. Leadership Responsibilities: • Lead, mentor, manage, and hold accountable the Onsite Services team members and direct reports on daily tasks and projects, ensuring the team has clear direction, KPIs, and performance evaluations., • Cultivate a positive and effective team and ensure priorities are clear throughout your team., • Participate as a member of Acture’s Leadership team, working effectively and professionally with the CEO, Director of Information Technology & Artificial Intelligence, and other leadership personnel as needed. Operational Responsibilities: • Uphold and exemplify Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture & Fun., • Monitor daily support operations, ensure ticket workflows are balanced, and provide support coverage and prioritization across sites., • Act as an escalation point for unresolved or complex technical issues, ensuring resolution or appropriate delegation to Level III or engineering teams., • Develop and manage shift schedules, on-call rotations, and coverage planning., • Track helpdesk metrics and team productivity using Acture’s ITSM or ticketing platform., • Coordinate onboarding and ongoing training for helpdesk team members, including SOP reviews, system access training, and shadowing assignments., • Oversee asset assignment, basic inventory management for loaners, and proper hardware/software provisioning in partnership with the procurement team., • Collaborate with client and internal stakeholders to maintain clear expectations for SLAs, communications, and feedback loops., • Maintain and improve internal knowledge bases and technician documentation to enhance team effectiveness., • Participate in site IT meetings, contribute to client success reporting, and offer input on technical project planning., • Ensure all helpdesk activities adhere to Acture’s cybersecurity, data protection, and compliance standards. What You Bring Knowledge/Skills/Abilities • Strong experience managing helpdesk operations or leading technical support teams., • Proficiency in troubleshooting and guiding resolution of hardware, software, and networking issues., • Familiarity with ITSM platforms, ticket escalation workflows, and service-level metrics., • Excellent interpersonal and customer service skills; ability to lead calmly and competently under pressure., • Clear written and verbal communication, including escalation documentation and performance reporting., • Knowledge of iOS, Windows, and macOS systems, Active Directory, Microsoft 365, remote desktop tools, and common endpoint technologies., • Proven ability to coach, motivate, and evaluate technical staff performance. -Strong time management and organizational skills. Education/Experience: An equivalent combination of education and relevant experience will be considered in lieu of a degree. • Required:, • Associate’s or bachelor’s degree in information technology, Computer Science, or related field., • Minimum 3–5 years of experience in helpdesk or IT support, with at least 1 year in a supervisory or team lead capacity., • Mobile Device Management experience., • Preferred:, • Experience in educational or high-volume multi-site IT environments., • Certifications such as CompTIA A+, Network+, or ITIL Foundations., • Mosyle MDM experience preferred. Skills for Success • Customer-first mindset with a knack for solving problems., • Organized, detail-oriented, and eager to learn., • Able to prioritize tasks and manage multiple issues effectively. Physical Requirements • Prolonged periods sitting at a desk and working on a computer., • Ability to lift and carry up to 35 lbs. for equipment moves, installations, and returns., • Must be able to walk between multiple onsite locations or buildings., • Occasional travel to satellite campuses or regional client offices may be required. Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $75,000-95,000 (based on experience), • Medical, dental, vision, 401k, EAP, and generous paid time off, • Time off when schools are closed for holidays, • A culture that values collaboration, respect, and real impact Ready to Get Started? If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license, background check, and fingerprinting required.

Job Description Desktop Support Engineer Location: Purchase, NY Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite with flexibility to support afterschool and on rare occasions weekend activities. Launch Your IT Career in a Role That Matters Acture Solutions is seeking a School Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills, a flexible schedule, and a passion for supporting education, athletics, and afterschool programs through reliable technology. If you enjoy solving IT problems, supporting students and staff, and ensuring critical school systems run smoothly—this is a terrific opportunity to grow your IT career in a people-first environment. What You’ll Do • Serve as the on-site system administrator and technical owner for classroom/end-user computing, testing environments, and athletics technology platforms., • Perform systems analysis to translate instructional and athletics requirements into technical standards, design and document solutions, runbooks, and SOPs., • Architect, implement, and maintain endpoint management (imaging/MDM/GPO), security baselines, patching, and configuration standards across the fleet., • Administer Microsoft 365, Google Workspace, identity/SSO, and role-based access; conduct periodic access reviews and compliance audits., • Lead incident and problem management for the site: triage, root-cause analysis, corrective actions, post-incident reviews, and preventive controls., • Plan and execute technology readiness for standardized testing (SAT, ACT, Regents/CBT): environment configuration, validation/certification, and day-of operational oversight., • Own reliability for athletics technology systems (e.g., Score Vision, Athletic Live): integrations, monitoring, change control, and vendor coordination., • Manage lifecycle planning and asset governance: specifications, procurement input, deployment schedules, inventory accuracy, and end-of-life strategy., • Define and enforce site IT policies and security protocols; ensure compliance with school and Acture standards and applicable regulations., • Coordinate and direct external vendors and internal escalations; approve change windows and ensure service levels are met., • Produce and present site technology health, risk, and capacity metrics; recommend improvements and budget priorities., • Develop and deliver staff/student training; maintain knowledge articles and technical documentation., • 2 plus years of IT support or helpdesk experience., • Hands-on skills with desktops, laptops, printers, and peripheral setup., • Familiarity with Windows OS, Microsoft 365, and Google Workspace., • Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting)., • Excellent communication skills with ability to support both staff and students., • Flexibility to provide after-school/after-hours coverage., • Experience in technology coordination and support for standardized testing (SATs, ACTs, Regents) and computer-based testing platforms., • Experience with athletics technology systems (Score Vision, Athletic Live, etc.) preferred., • Customer-first mindset with patience and professionalism., • Strong problem-solving and adaptability in a school environment., • Organized, detail-oriented, and able to manage multiple requests., • Ability to lift and move IT equipment (up to 35 pounds)., • Frequent movement across classrooms, labs, and athletic facilities. Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations—including schools—to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $65,000 – $75,000 (based on experience), • Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off, • Additional Perks: Time off aligned with school holidays If you’re passionate about tech, love helping people, and want to grow your career in a role that supports education and community programs—apply today. Valid driver’s license, background check, and fingerprinting required.