Trabajos managed service provider en Rochester, New YorkCrear alertas

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. Overview: We are seeking a skilled Service Desk Engineer to join our team. The ideal candidate will possess a strong technical background with expertise in network troubleshooting, Active Directory maintenance, Windows Server OS. Proficiency in managing Office 365 environments is highly preferred. The Service Desk Engineer will play a critical role in providing technical support and maintaining the IT infrastructure to ensure seamless operations within the organization. Key Responsibilities: Provide technical support and troubleshooting for network-related issues, including LAN/WAN, VPN, and wireless connectivity. Perform maintenance and administration tasks for Active Directory, including user management, group policies, and domain controller management. Provide first and second-line technical support to internal users via phone, email, and ticketing system. Troubleshoot and resolve issues involving firewalls, VPNs, and other security appliances. Collaborate with the network engineering team to escalate and resolve complex issues. Manage user access and permissions related to network and security systems. Monitor network performance and respond to alerts to minimize downtime. Maintain detailed and accurate documentation of support tickets, configurations, and processes. Ensure compliance with IT policies, procedures, and security standards. Participate in on-call rotation or after-hours support as required. Required Skills & Qualifications: 3+ years of experience in a service desk or IT support role with a strong focus on networking. Solid understanding of TCP/IP, DNS, DHCP, and general networking concepts. Experience with firewall configuration and troubleshooting (e.g., Fortinet, Cisco ASA, Palo Alto). Hands-on experience supporting VPNs, remote access, and site-to-site tunnels. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Experience with Windows and/or macOS environments Preferred Qualifications: Industry certifications such as CompTIA Network+, CCNA, Fortinet NSE, or similar. Experience working with ITSM ticketing systems (e.g., ServiceNow, Zendesk, Jira). Knowledge of Active Directory, group policies, and user provisioning. Familiarity with ITIL best practices. Manage Windows Server operating systems, including installation, configuration, and ongoing maintenance. Administer Office 365 environments, including user provisioning, licensing, email configuration, and SharePoint/OneDrive management. Respond to service desk tickets and requests in a timely manner, ensuring high levels of customer satisfaction. Collaborate with cross-functional teams to resolve complex technical issues and implement IT projects effectively. Document processes, procedures, and configurations to maintain accurate records and facilitate knowledge sharing. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Role Summary The Director of Operations is responsible for leading and scaling the day-to-day operations of a healthcare staffing organization in the United States. This role oversees service delivery, workforce planning, compliance, credentialing, client satisfaction, and operational efficiency across all markets and service lines (e.g., travel, per diem, locum tenens, allied, non-clinical). The Director of Operations is accountable for building and managing high-performing teams, ensuring regulatory compliance, driving margin and fill-rate performance, and delivering a consistent, high-quality experience to both clients and healthcare professionals. Key Responsibilities 1. Operational Leadership & Strategy • Develop and execute the operational strategy to support company growth targets in the US healthcare staffing market., • Translate company goals into clear operational plans, targets, and KPIs for teams., • Design and optimize processes for candidate onboarding, credentialing, placement, assignment management, and extension., • Partner with executive leadership on market expansion, new service lines, and key strategic initiatives. 2. Service Delivery & Client Management • Ensure high service levels to hospitals, health systems, long-term care facilities, and other healthcare clients., • Oversee order intake, job broadcasting, matching, and fulfillment processes to maximize speed-to-fill and quality-of-hire., • Work closely with Sales/Account Management to understand client needs, resolve escalations, and maintain high client satisfaction and retention., • Support the implementation and management of MSP (Managed Service Provider) and VMS (Vendor Management System) relationships and contracts. 3. Workforce Planning & Talent Supply • Manage demand forecasting and workforce planning in partnership with Sales and Recruitment leaders., • Align recruiting capacity and sourcing strategies with client demand by specialty, geography, and shift type., • Oversee candidate lifecycle: sourcing, screening, credentialing, onboarding, compliance, and redeployment., • Implement strategies to increase candidate retention, re-booking, and assignment extensions. 4. Compliance, Quality & Risk Management • Ensure all operations comply with federal, state, and local regulations, as well as client and accreditor requirements (e.g., Joint Commission, CMS, state boards of nursing and medicine)., • Oversee credentialing and compliance processes, including licenses, certifications, background checks, drug screens, immunizations, and health clearances., • Establish and monitor quality standards, incident reporting, and corrective action plans., • Work with legal/compliance to manage contracts, audits, investigations, and risk mitigation. 5. Financial & Performance Management • Own key operational metrics: fill rate, time-to-fill, gross margin, billable hours, assignment completion rate, and overtime/discount controls., • Manage operational budgets, headcount planning, and resource allocation across teams., • Analyze performance data and provide regular reporting to executive leadership., • Identify opportunities to improve profitability through efficiency, automation, process redesign, and vendor negotiation. 6. Technology, Systems & Process Improvement • Oversee effective use of ATS/CRM, VMS platforms, scheduling systems, and back-office tools., • Work with IT/Systems to implement new tools, integrations, and automation to reduce manual effort and errors., • Standardize best practices across branches/teams to ensure scalability and consistency., • Drive a culture of continuous improvement: diagnose bottlenecks, run pilots, and roll out process changes. 7. Leadership & People Management • Lead, mentor, and develop managers and teams across operations functions (e.g., recruitment ops, credentialing, assignment management, compliance, customer support)., • Set clear expectations, goals, and development plans for direct reports and departments., • Build a culture of accountability, collaboration, and high performance., • Support recruiting, hiring, and onboarding of key operational roles.

are seeking a seasoned Computer Technician to join our IT support team. The ideal candidate will be experienced, personable, and comfortable working directly with end users in a fast-paced, multi-agency Managed Service Provider (MSP) environment. This position requires local travel to client sites; a reliable car and valid insurance are required. Mileage is reimbursed. This role will pay between $21.00 per hour to $24.00 per hour. Key Responsibilities • Provide on-site and remote technical support for computers, peripherals, and software., • Perform installation, configuration, and troubleshooting of Windows 10 and Windows 11 systems., • Image, deploy, and document new computer setups and replacements., • Assist in user account management and permissions, including work within Active Directory environments., • Diagnose and resolve hardware, software, and network issues efficiently and professionally., • Maintain accurate records of work performed, assets deployed, and system configurations., • Communicate clearly and effectively with clients to ensure positive user experiences., • Participate in planning, documentation, and execution of IT projects across multiple supported agencies., • Collaborate with other technicians and management to ensure service levels and customer satisfaction goals are met. Qualifications • 3+ years of hands-on technical support or field technician experience., • Strong working knowledge of Windows 10/11, imaging tools, and deployment processes., • Familiarity with Active Directory and basic network troubleshooting., • Experience in an MSP environment or supporting multiple organizations preferred., • Excellent communication and customer service skills., • Strong documentation and organizational abilities., • Valid driver’s license, reliable personal vehicle, and current insurance (mileage reimbursed). Preferred Skills • Experience with ticketing systems and remote monitoring tools (RMM/PSA). Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ___ The Company will consider qualified applicants with arrest and conviction records.

Excellent interpersonal and customer service skills.