Operations Manager NEMT
7 days ago
West Hempstead
Job Description Operations & Compliance • Oversee daily NEMT operations to ensure timely, safe, and reliable transportation services, • Ensure full compliance with DMV, DOT, Medicaid, and state/local transportation regulations, • Handle all DMV-related matters including vehicle registration, inspections, renewals, and documentation, • Maintain up-to-date company licenses, permits, and insurance requirements, • Recruit, onboard, train, and supervise drivers, • Ensure drivers maintain valid licenses, certifications, medical cards, and background checks, • Monitor driver performance, attendance, conduct, and safety compliance, • Address driver issues, incidents, and disciplinary actions when necessary, • Manage driver payroll, including hours, mileage, bonuses, and deductions, • Review timesheets and ensure accurate payroll processing, • Maintain employee records and operational documentation, • Oversee vehicle maintenance, inspections, and repairs, • Ensure vehicles meet NEMT safety and accessibility standards, • Coordinate with mechanics and vendors for servicing, • Monitor fuel usage and vehicle condition Client & Partner Relations • Communicate with hospitals, clinics, insurance brokers, and Medicaid transportation coordinators, • Address client concerns, complaints, and service requests professionally, • Prepare operational reports, incident reports, and performance summaries, • Identify areas for operational improvement and implement process enhancements, • Experience in NEMT, transportation, or logistics management, • Strong understanding of DMV, DOT, and Medicaid transportation regulations, • Excellent leadership, organizational, and communication skills, • Ability to manage multiple priorities in a fast-paced environment, • Proficiency with scheduling, payroll, and basic office software, • Bilingual (English/Spanish) preferred, • Female candidates preferred, • Strong communication skills to effectively interact with drivers, clients, medical facilities, and regulatory agencies