Site Manager- Green River
18 days ago
Green River
Job Description Position Summary: Responsible for the supervision of all day-to-day activities of the assigned location. Ensures OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations. Reports to: Director of Operations Major Duties and Responsibilities: • Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff., • Oversee and verify completion of staff training and development., • Lead the execution of promotions, projects, etc., • Make recommendations to the Director of Operations to improve service, and cost savings and revenue generating measures., • Monitor and control labor costs within the location while maintaining adequate coverage based on fluxuating business demands., • Oversee all counts, master safe sheets, and deposits., • Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction., • Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities., • Calmly and fairly address customer and employee concerns, and site inefficiencies., • Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate., • Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s)., • Protect the confidentiality of company/personnel files., • Ensure efficiency of HHR Terminals and related gaming equipment., • Troubleshoot minor repairs with wagering terminals and player tracking system as needed., • Work with employees to develop and grow their skills for future promotional opportunities., • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations., • Perform duties in a calm and efficient manner in all business situations., • Perform Assistant Manager duties in their absence. Required: • Previous experience with pari-mutuel equipment, rules and regulations, • Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation, • Positive, proactive leadership skills with experience developing, motivating and encouraging staff, • Experience driving positive change via self-motivation and initiate, • Experience providing high level of customer service, • Critical analysis skills to effectively resolve issues, challenges, and/or concerns, • Able to work varied hours which include nights, weekends and holidays, • Comfortable initiating greetings and conversations, • Experience using basic tools, • Previous experience accurately counting, handling, and keeping track of money, • Basic understand of, and experience using, computer and computer programs, • At least 21 years of age, • Ability to communicate effectively in English, including both written and verbal forms, • Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor, • Obtain and maintain all work cards as required by the company, • Highly prefer previous pari-mutuel supervisory or managerial experience, • Previous experience developing direct reports for promotional and/or professional growth opportunities, • Experience performing same or similar job duties, • Obtain and maintain the required state gaming license, • Work is performed indoors, • More than 40 hours a week will be required at times. Work hours subject to change., • Must be able to work long hours under busy conditions, • Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels., • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces., • Duties may involve walking, standing for long periods of time, sitting and crouching, • Specific required movements include the following:, • Trunk-bend, twist, rotate, push, pull and carry, • Arms reach, carry, push, pull, lift, twist, and rotate., • Legs-lift, push, pull, twist, and rotate, • Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity., • Must be able to lift 50 pounds.