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Housing Programs Operations Manager We are seeking a seasoned and driven Operations Manager to lead our Housing Programs rental division. This is a high-impact leadership role responsible for the day-to-day performance of our rental operations team — ensuring every deal moves efficiently, every relationship is protected, and every client is served with excellence. About the Role: You will serve as the operational leader of our housing programs division, overseeing the full rental lifecycle while managing a team of leasing agents and maintaining critical relationships with landlords, management companies, ownership groups, and clients. This role demands someone who can zoom out to see the big picture and zoom in to solve problems before they become roadblocks. Core Responsibilities: • Direct the daily workflow of the rental operations team, ensuring accountability and efficiency at every stage, • Coach and support leasing agents throughout the full leasing cycle — from inquiry through executed lease and move-in, • Build and maintain strong working relationships with landlords, property management companies, ownership groups, and program clients, • Oversee the accuracy and timeliness of all applications, documentation, and compliance requirements, • Monitor deal pipelines, identify bottlenecks, and resolve issues proactively before they impact closings, • Drive continuous improvement in team structure, processes, and operational systems, • Serve as the point of escalation for complex cases, voucher-related challenges, and landlord negotiations What You Bring: • Proven leadership or management experience, ideally in real estate or housing services, • Deep knowledge of NYC rentals, housing assistance programs, and voucher-based leasing (Section 8, CityFHEPS, FHEPS, or similar), • Exceptional organizational skills with the ability to manage multiple priorities in a fast-moving environment, • Strong communicator and relationship builder — with clients, landlords, and internal teams alike, • A solutions-first mindset and the ability to make sound decisions under pressure Why This Role: This is an opportunity to take real ownership of a growing housing programs division and make a meaningful difference — both for the team you lead and the clients you serve. To apply, please submit your resume and a brief overview of your relevant experience.

We are seeking a high-energy leader to support the General Manager in driving daily operations, team development, and an exceptional guest experience. You will be the "hands-on" leader during peak rushes, ensuring every meal meets our quality standards while maintaining a fast, friendly service environment 2+ years of high-volume restaurant experience (at least 1 year in a supervisory role like Lead Server or Shift Lead). Food Protection Manager Certification (ServSafe) a plus Must be able to work the "closers"—weekends and holidays. Can handle staff, kitchen delay or a complaining customer experience training new hires, assist with staff scheduling, cash handling, and balancing registers at the end of shift. Lead daily shifts, including opening or closing procedures, and manage floor flow during high-volume periods. Assist in managing labor costs, inventory counts, some book keeping and ordering supplies to maximize profitability. Resolve customer concerns in real-time with a professional and upbeat attitude. Competitive hourly rate/salary (based on experience). Professional growth and clear path to General Management. Paid Time Off (PTO) and health benefits. Free shift meals and employee discounts. Compensation Details Compensation: Salary ($55,000.00 - $65,000.00) Benefits & Perks: Health Insurance, Paid Time Off, Dining Discounts Required Skills Communication Skills Problem Solving Skills Time Management Customer Service Skills Teamwork Adaptability Conflict Resolution Attention to Detail Organizational Skills Financial Acumen Training and Development Stress Management Decision Making Skills Ability to Work Under Pressure Leadership Problem Solving Operational Efficiency Inventory Management Time Management Skills Customer Relationship Management Team Leadership Effective Communication