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Job Description Why social workers take this role This is care management with real autonomy. You will carry a small, intimate private-pay caseload — deliberately kept that way — so you actually know your clients: their history, their family dynamics, what a good day looks like for them. You will build your own schedule around your visits and exercise real professional judgment, without a discharge queue, a productivity dashboard, or a supervisor assigning your day. • $75,000–$85,000 base, plus a monthly performance bonus earned on billable hours and paid every month, never deferred to year-end, • No hospital pace. Weekdays, hybrid, with genuine flexibility in how you build your week, • Dedicated company phone number — clients reach you on a company line, not your personal number; laptop provided, • Mileage and tolls reimbursed, • Health, dental, and vision coverage sponsored by the company, • Safe harbor 401(k) — company contributions are fully vested from day one, with no waiting period to earn them, • 15+ PTO days plus paid holidays, • Voluntary life insurance, short-term disability, and AD&D coverage About the role Unicity Care Management supports individuals and families through the healthcare decisions that matter most — a new diagnosis, a complicated hospital discharge, a chronic condition that has outgrown what one family can coordinate on its own. Our clients range widely in age and circumstance. What they share is a moment where the healthcare system has become more than they can navigate alone. As a Social Work Care Manager and Patient Advocate, you are the person your clients and their families call first. You will: • Conduct comprehensive in-home assessments covering functional, cognitive, psychosocial, and environmental needs, • Develop and maintain individualized care plans, revising them as circumstances change, • Coordinate physicians, home care, specialists, and community resources into a single coherent plan, • Support clients and families through transitions of care, closing the gaps where people are most often lost, • Provide emotional support and crisis intervention at the moments families need it most, • Advocate for clients at appointments, care conferences, and points of decision, • Serve as the primary point of contact for the clients on your caseload, including responding to urgent needs that arise outside standard business hours, • This is a field-based role requiring regular travel and is not an in-office position. Provides high-touch, concierge-level nursing support to clients, including accompanying clients to medical appointments and other care-related visits as needed. Requirements What we are looking for • Active Licensed Social Worker (LSW or LCSW) in New Jersey, • A genuine interest in working alongside families, not only clients, • Sound professional judgment in community settings, where the resources of an institution are not at hand, • Strong written and verbal communication; you will be the clearest voice in the room for families under stress, • Organizational discipline to manage an independent caseload and maintain accurate documentation, • A collaborative approach to working with physicians, providers, and community partners, • Valid driver's license and reliable transportation for field visits Our commitment Unicity Care Management serves families at moments when the healthcare system is at its least navigable. We hold ourselves to disciplined operational standards so our care managers spend their time on clients rather than on administrative friction. If you want to practice social work as it was meant to be practiced — with time, relationship, and authority to act — this role was built for you. Apply today. We review applications promptly and respond to every candidate. Benefits Benefits • Company sponsored Health Insurance (Medical/Dental/Vision), • Voluntary life insurance, Short Term Disability, AD&D insurance, • 401K with company match, • 15+ PTO days a year/ paid company holidays, • Company cell phone & Company Computer, • Hybrid position with flexible schedule, • Mileage and Tolls reimbursement

Reports to: Executive Director / Director of Operations A Research Leadership Opportunity for an NP or PA Are you a Nurse Practitioner or Physician Assistant with substantial clinical research experience who wants to make research leadership—not routine patient care—the primary focus of your career? The Nuclear Imaging Institute (NII) seeks a highly organized, research-focused Clinical Trials & Regulatory Manager to lead the operational and regulatory execution of our expanding clinical research portfolio. At NII, you will participate across the clinical trial continuum—from early concept and protocol development through study execution and regulatory maintenance. Working directly with the Executive Director/Principal Investigator and the Director of Operations, you will help shape processes in a lean, collaborative environment where your contributions have visible impact. This opportunity is designed for a clinician who is enthusiastic about leading research programs and building regulatory and operational systems, while maintaining a meaningful clinical role. NP or PA credentials are required to support focused clinical assessments, CT contrast administration and oversight, and management of medical events during imaging and research visits. About Us The Nuclear Imaging Institute is advancing molecular imaging and radiopharmaceutical innovation through multiple clinical trials, including studies of advanced ultralow-dose positron emission tomography (PET), Magnetic Resonance Imaging (MRI) and other modalities. Our goal is to support earlier disease detection, increase health span, and facilitate healthy aging. Our work spans molecular imaging, neuroscience, and oncology. We offer an environment where research professionals can take ownership, influence strategy, and help build the infrastructure supporting innovative clinical studies. About the Role A research-focused leadership position for a Nurse Practitioner or Physician Assistant, with approximately 90% of responsibilities in clinical trials and regulatory affairs and 10% in clinical support, leading the operational and regulatory execution of an expanding clinical research portfolio while providing focused clinical support for imaging and research activities. Responsibilities Research Operations & Regulatory Affairs • Clinical Trial Leadership and Execution, • Guide protocol and informed consent development, integrating scientific objectives, participant safety, operational feasibility, and applicable FDA and ICH Good Clinical Practice standards., • Oversee trial start-up activities, including site regulatory packages, FDA Forms 1572 where applicable, investigator CVs, financial disclosures, delegation records, and coordination of radiation dosimetry documentation and required approvals., • Manage study implementation and ongoing operations, including screening and enrollment workflows, visit coordination, protocol adherence, participant follow-up, study documentation, and research milestones., • Coordinate ClinicalTrials.gov registrations, updates, and results reporting, as applicable, and support the PI in oversight of vendors and contract research organizations. Compliance and Quality Management • Develop and maintain standard operating procedures, policies, and regulatory templates to ensure consistent, compliant research practices., • Oversee essential regulatory documents and maintain complete, accurate, and inspection-ready electronic trial master files and investigator site files, as applicable., • Coordinate adverse-event and serious-adverse-event documentation, follow-up, and required reporting to sponsors, IRBs, and the FDA in collaboration with the PI., • Prepare for and support FDA, sponsor, and institutional audits and inspections; oversee protocol-deviation tracking, corrective and preventive actions, and continuous quality improvement. Regulatory Strategy and Submissions • Lead the preparation, submission, and maintenance of FDA Investigational New Drug applications (INDs), including exploratory IND studies, Investigational Device Exemptions (IDEs) where applicable, and associated amendments and regulatory responses., • Prepare and manage annual reports, safety reports, and Development Safety Update Reports (DSURs), as applicable., • Serve as a key point of contact for the FDA, institutional review boards, data and safety monitoring boards, sponsors, and research collaborators., • Draft, review, and coordinate finalization of briefing documents, meeting requests, and agency correspondence in partnership with the PI and relevant technical experts. Research Team Leadership and Collaboration • Partner closely with the PI, clinical research coordinators, imaging technologists, radiopharmacy, radiation safety, and data teams to support efficient study execution., • Train staff and investigators on regulatory processes, GCP compliance, study documentation, and participant-safety procedures., • Manage external consultants and research partners, coordinate deliverables, and identify practical improvements to research workflows and infrastructure. Clinical Provider Support • The clinical component supports NII’s imaging and research activities and is secondary to the position’s research and regulatory responsibilities., • Perform focused clinical assessments related to study eligibility, imaging readiness, contrast safety, and medical concerns arising during research or imaging visits., • Administer intravenous CT or MRI contrast and provide clinical oversight of contrast-related care, including supervision of administration where legally permitted, within the provider’s authorized scope of practice, NII protocols, and required physician-coverage arrangements., • Assess and initiate management of contrast reactions and other medical events, provide initial stabilization and appropriate treatment, and coordinate physician assistance, emergency medical services, or transfer when indicated., • Document clinical care and coordinate appropriate follow-up, serving as a sub-investigator when designated and helping maintain contrast-safety procedures, emergency readiness, and staff training., • The anticipated allocation reflects overall workload; clinical needs may vary with the study schedule. During assigned clinical coverage, participant safety and timely response to medical concerns take priority. Qualifications Required • Nurse Practitioner or Physician Assistant credentials, with graduation from an accredited NP or PA program, current unrestricted New Jersey licensure/certification as applicable, and current national certification appropriate to the role., • Clinical competence in patient assessment, medication administration, recognition of acute medical problems, and initial management of medical events., • Current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification; documented contrast-safety and contrast-reaction-management competency before assuming related clinical responsibilities., • Ability to obtain and maintain the clinical privileges, prescribing authority, and physician collaboration or supervision arrangements required for assigned duties., • Exceptional organizational, communication, and writing skills, with the judgment and initiative needed to work effectively in a small, collaborative research organization., • Prior experience with contrast-enhanced imaging, infusion care, emergency medicine, or acute care is valuable for the clinical-support component. Preferred • Substantial hands-on experience in clinical research operations and regulatory affairs, including preparation or maintenance of FDA IND submissions and participation in FDA and IRB interactions., • Demonstrated ability to manage multiple clinical studies, regulatory deadlines, essential documents, and cross functional research activities., • Strong knowledge of ICH GCP, applicable FDA regulations, human-subject protections, clinical trial design, safety reporting, and regulatory strategy., • Experience in molecular imaging, radiopharmaceuticals, oncology, early-phase studies, or investigator-initiated research is preferred. Familiarity with electronic data capture systems and electronic regulatory-document platforms is desirable., • Relevant research or regulatory certification, such as ACRP, SOCRA, or RAC Why Join NII? Make research your primary focus. Dedicate the great majority of your work to advancing clinical studies, developing regulatory strategy, and building effective research programs. Advance innovative science. Play a pivotal role in first-in-human and exploratory studies using next-generation molecular imaging and radiopharmaceutical technologies. Have ownership and impact. Work directly with the Executive Director/Principal Investigator and Director of Operations, influence decisions, and develop processes that support a growing research institute. Maintain a meaningful clinical connection. Apply your NP or PA expertise in a focused supporting role that contributes directly to participant safety without making routine clinical care the center of your position.

Company Description Vistec Partners is a healthcare management services firm focused on helping physician practices optimize financial performance through technology-driven solutions and experienced leadership. The organization specializes in AI-powered Revenue Cycle Management that streamlines workflows, enhances billing efficiency, and reduces administrative burden for clinical teams. By leveraging advanced automation and data-driven insights, Vistec Partners supports practices in preventing denials and improving collections. Team members collaborate with healthcare providers to implement sustainable processes that strengthen practice operations and overall financial health. Role Description The Physician Revenue Cycle Manager oversees end-to-end revenue cycle operations for physician practices, including charge capture, coding oversight, claims submission, payment posting, and follow-up on accounts receivable. The manager reviews and analyzes denials, implements corrective action plans, and collaborates with clinical and administrative teams to improve documentation, coding accuracy, and billing workflows. Daily responsibilities include monitoring revenue cycle KPIs, preparing performance reports, managing payer relationships, and ensuring compliance with applicable regulations and payer policies. The role also involves guiding staff on best practices, supporting process improvements, and partnering with leadership to optimize financial outcomes through technology-enabled solutions. Qualifications • Strong Revenue Cycle Management skills, including charge capture, claims processing, payment posting, and accounts receivable follow-up., • Experience in Practice Management, with the ability to coordinate front- and back-office workflows and support operational efficiency., • Expertise in Denials management, including root cause analysis, appeals, and implementation of preventive process improvements., • Knowledge of Medical Coding and documentation requirements to ensure accurate billing and compliance., • Understanding of Managed Care contracts, payer rules, and reimbursement methodologies., • Relevant experience in physician practice or healthcare revenue cycle leadership, preferably in a multi-specialty environment., • Proficiency with practice management systems, billing software, and data reporting tools; familiarity with AI-enabled or automated RCM solutions is a plus., • Strong analytical, problem-solving, and organizational skills, with attention to detail and the ability to manage multiple priorities., • Effective communication and collaboration skills, including the ability to train and mentor staff and work across clinical and administrative teams., • Bachelor’s degree in healthcare administration, business, finance, or a related field, or equivalent relevant experience.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Case Manager Registered Nurse – Field Location: Bergen & Surrounding Counties, NJ Position Summary This is a Field/Remote Case Manager opportunity with up to 75% field travel in Bergen & surrounding counties. The working schedule is Monday - Friday 8am-5pm EST. Develop, implement, support, and promote health service strategies, tactics, policies, and programs that drive the delivery of quality healthcare to our members. Health service strategies, policies, and programs are comprised of utilization management, quality management, network management, clinical coverage and policies. The position requires advanced clinical judgment and critical thinking skills to facilitate appropriate physical, behavioral health, psychosocial wrap around services. The care manager will be responsible for care planning, direct provider collaboration, and effective utilization of available resources in a cost-effective manner. Strong assessment, writing and communication skills are required. Fundamental Components/Job Description: The Case Manager is responsible for conducting face to face visits in the members home utilizing comprehensive assessment tools for members enrolled in Managed Long-Term Services and Supports program (MLTSS) and/or Dual Special Needs Program (D-SNP/ FIDE) and non-MLTSS members to evaluate the medical needs of the member to facilitate the member’s overall wellness and help them obtain the services they need to thrive by addressing requests for services such as adult medical daycare, pediatric medical daycare, personal care assistant, nursing facility custodial requests, personal preference program and MLTSS program enrollment. • Member assignments may include pediatric population and medically complex cases., • The case manager schedules and attends interdisciplinary meetings and advocates on the members’ behalf to ensure proper and safe discharge with appropriate services in place., • The case manager works with the member and care team to develop a care plan and authorizes services in a cost-effective manner within the MLTSS/ FIDE benefit., • The care manager is responsible for documenting accurately and timely in the member’s electronic health record., • The case manager is responsible for coordinating and collaborating care with the member/authorized representative, PCP, and any other care team participants., • This position requires the case manager to use critical thinking skills and the ability to solve problems. The Case Manager will also be expected to mentor new hires once a level of proficiency has been attained in their role. Required Qualifications • Must reside in Bergen County, • 3+ years clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care, • Active and Unrestricted RN license in NJ, • Must possess reliable transportation and be willing and able to travel up to 75% of the time in Bergen & surrounding counties In New Jersey. Mileage is reimbursed per our company expense reimbursement policy, • Successful completion of the NJ Choice certification is a contingency of employment. As per NJ Division of Aging Services, Office of Community Choice Options guidance, an exam score of 80% or higher is required, along with successful completion of the State training modules, and field mentoring component. Preferred Qualifications • LTSS experience, • Case management and/or discharge planning experience, • Managed Care experience, • Medicaid and Medicare experience, • Experience using computer, keyboard, mouse, multi-system navigation; and MS Office Suite applications (Outlook, Word, Excel, SharePoint, Teams) Education • Minimum associate’s degree or diploma in Nursing required Work from Home Requirements: • You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and, • A minimum download speed of 25 mbs download and 3 mbs upload. Wi-Fi and satellite internet are not permitted., • A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS, • Health and HIPAA guidelines and allowing for uninterrupted work during work hours., • Work-from-Home colleagues are required to work within the state and city where they have confirmed they currently live., • The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own workspace furniture (desk or standing desk, as this position would require you to be at your desk for extended periods of time)., • If hired, you will commit to obtaining required internet speeds and adhere to all Work from Home requirements. Technical and Logistical Requirements: • Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously to streamline tasks and improve efficiency., • Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and virtual meetings., • Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or similar (Google Workspace)., • Systems Access & Security: Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links., • Troubleshooting & Support: Ability to resolve common technical issues independently, such as restarting an application when frozen, resolving internet connection issues, and contacting IT for unresolved technical issues., • Future Growth: Openness to learning new skills in the future as the workplace environment evolves Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,575.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on _. We anticipate the application window for this opening will close on: 09/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Position Summary Morris Heights Health Center (MHHC) is seeking a highly organized, detail-oriented Posting Reconciliation Specialist to join our Revenue Cycle team. The Posting Reconciliation Specialist plays an important role in maintaining the accuracy and integrity of MHHC's accounts receivable by ensuring that payments are posted timely and accurately, batches are reconciled, discrepancies are identified, and payment issues are appropriately communicated and escalated. The ideal candidate has experience in medical billing and payment posting, is comfortable working in a high-volume healthcare environment, and demonstrates strong attention to detail, accountability, and follow-through. Key Responsibilities • Accurately and efficiently post payments into the practice management system., • Review payment information to ensure appropriate allocation to patient and payer accounts., • Record batch totals, dates, and required reconciliation information on payment receipt spreadsheets., • Balance payment batches and generate applicable transaction and reconciliation reports., • Research and resolve payment-posting discrepancies in a timely manner., • Accurately identify, document, and communicate payment denials to the appropriate billing representatives., • Identify potential payer underpayments and escalate discrepancies to the Billing Manager for further review., • Assist with maintaining accurate and current accounts receivable records., • Follow established Revenue Cycle policies, procedures, internal controls, and reconciliation standards., • Maintain confidentiality of patient and financial information in accordance with HIPAA and organizational requirements., • Maintain current knowledge of medical billing and coding practices, payer requirements, and applicable federal and state healthcare program guidelines., • Collaborate with Billing, Finance, Revenue Cycle, and other departments as necessary to resolve payment and account discrepancies., • Perform additional Revenue Cycle responsibilities as assigned. Qualifications Education • High School Diploma or equivalent required., • Associate degree or additional training in healthcare administration, medical billing, finance, or a related area preferred. Experience • Minimum of 2 years of medical billing, payment posting, or related Revenue Cycle experience required., • Experience working with healthcare practice management and/or electronic health record systems preferred., • Experience with payment reconciliation, Explanation of Benefits (EOBs), Electronic Remittance Advice (ERA), and payer transactions strongly preferred. Knowledge, Skills & Abilities • Exceptional attention to detail and numerical accuracy., • Ability to manage high-volume transactions while maintaining quality and productivity., • Strong analytical and problem-solving skills., • Ability to identify discrepancies, payment variances, and underpayments., • Strong written and verbal communication skills., • Ability to prioritize assignments and meet established deadlines., • Proficiency with Microsoft Windows, email, spreadsheets, Internet applications, and practice management systems., • Ability to work independently while contributing effectively within a Revenue Cycle team. Work Schedule This is a full-time position. The successful candidate will be required to work fully in-office during the first three months of employment. Following successful completion of the probationary period, the employee may be considered for a hybrid work schedule of two days in-office and three days remote, subject to departmental needs, satisfactory performance, and management approval. Employee Benefits & Perks MHHC offers a comprehensive employee benefits package that may include: Employer-Paid Benefits • Group Term Life Insurance – 2x annual salary, • Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • 401(a) Retirement Plan – 3% employer contribution, • Working Advantage Employee Discount Program, • Company-issued equipment, as required for the position, • Medical insurance opt-out incentive for eligible employees, • HRA benefits for eligible union employees Employee-Contributory Benefits • Medical Insurance, • Dental Insurance, • Vision Insurance, • Flexible Spending Accounts, • Commuter Reimbursement Accounts, • Voluntary Term Life Insurance for employees and eligible dependents, • 403(b) Retirement Plan, • Supplemental Accident, Hospital Indemnity, and Critical Illness Insurance Paid Time Off • Vacation Time, • 12 Sick Days, • 3 Personal Days, • Paid Holidays Join Morris Heights Health Center At MHHC, our Revenue Cycle team supports the financial infrastructure that allows our organization to continue delivering high-quality healthcare to the communities we serve. We are looking for individuals who value accuracy, accountability, collaboration, and continuous improvement. Apply today to join the Morris Heights Health Center team. Morris Heights Health Center is an Equal Opportunity Employer.

JOB DESCRIPTION Job Summary Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties - Completes comprehensive assessments of members per regulated timelines and determines who may qualify for care management based on clinical judgment, changes in member health or psychosocial wellness and triggers identified in assessments. - Develops and implements care coordination plan in collaboration with member, caregiver, physician and/or other appropriate health care professionals and member support network to address member needs and goals. - Conducts telephonic, face-to-face or home visits as required. - Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly. - Maintains ongoing member caseload for regular outreach and management. - Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care. - Facilitates interdisciplinary care team (ICT) meetings and informal ICT collaboration. - Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts. - Assesses for barriers to care, provides care coordination and assistance to member to address concerns. - May provide consultation, resources and recommendations to peers as needed. - Care manager RNs may be assigned complex member cases and medication regimens. - Care manager RNs may conduct medication reconciliation as needed. - 25-40% estimated local travel may be required (based upon state/contractual requirements). Required Qualifications - At least 2 years experience in health care, preferably in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience. - Registered Nurse (RN). License must be active and unrestricted in state of practice. - Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. - Understanding of the electronic medical record (EMR) and Health Insurance Portability and Accountability Act (HIPAA). - Demonstrated knowledge of community resources. - Ability to operate proactively and demonstrate detail-oriented work. - Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. - Ability to work independently, with minimal supervision and self-motivation. - Responsiveness in all forms of communication, and ability to remain calm in high-pressure situations. - Ability to develop and maintain professional relationships. - Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. - Excellent problem-solving, and critical-thinking skills. - Strong verbal and written communication skills. - Microsoft Office suite/applicable software program proficiency, and ability to navigate online portals and databases. Preferred Qualifications - Certified Case Manager (CCM). To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $26.41 - $61.79 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

JOB DESCRIPTION Job Summary Provides support for care management/care coordination long-term services and supports (LTSS)-specific activities. Collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum for members with high-need potential. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties - Completes comprehensive member assessments within regulated timelines, including in-person home visits as required. - Facilitates comprehensive waiver enrollment and disenrollment processes. - Develops and implements care plans, including a waiver service plan in collaboration with members, caregivers, physicians and/or other appropriate health care professionals and member support network to address the member needs and goals. - Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly. - Promotes integration of services for members including behavioral health care and long-term services and supports (LTSS) and home and community resources to enhance continuity of care. - Assesses for medical necessity and authorizes all appropriate waiver services. - Evaluates covered benefits and advises appropriately regarding funding sources. - Facilitates interdisciplinary care team (ICT) meetings for approval or denial of services and informal ICT collaboration. - Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts. - Assesses for barriers to care and provides care coordination and assistance to members to address psycho/social, financial, and medical obstacles concerns. - Identifies critical incidents and develops prevention plans to assure member health and welfare. - May provide consultation, resources and recommendations to peers as needed. - Care manager RNs may be assigned complex member cases and medication regimens. - Care manager RNs may conduct medication reconciliation as needed. - 25-40% estimated local travel may be required (based upon state/contractual requirements). Required Qualifications - At least 2 years of experience in health care, including at least 1 year experience in care management, managed care, and/or experience in a medical or behavioral health setting, and at least 1 year of experience working with persons with disabilities, chronic conditions, substance abuse disorders, and long-term services and supports (LTSS), or equivalent combination of relevant education and experience. - Registered Nurse (RN). License must be active and unrestricted in state of practice. - In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements). - Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. - Ability to operate proactively and demonstrate detail-oriented work. - Demonstrated knowledge of community resources. - Ability to work within a variety of settings and adjust style as needed - working with diverse populations and various personalities and personal situations. - Ability to work independently, with minimal supervision and demonstrate self-motivation. - Responsiveness in all forms of communication, and ability to remain calm in high-pressure situations. - Ability to develop and maintain professional relationships. - Time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. - Problem-solving skills. - Strong verbal and written communication skills. - Microsoft Office suite/applicable software program(s) proficiency. - In some states, must have at least one year of experience working directly with individuals with substance use disorders. Preferred Qualifications - Certified Case Manager (CCM). - Experience working with populations that receive LTSS benefits. - Care Management experience preferred. - Prior MCO experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $26.41 - $61.79 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

JOB DESCRIPTION Job Summary Provides support for care management/care coordination long-term services and supports (LTSS)-specific activities. Collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum for members with high-need potential. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties - Completes comprehensive member assessments within regulated timelines, including in-person home visits as required. - Facilitates comprehensive waiver enrollment and disenrollment processes. - Develops and implements care plans, including a waiver service plan in collaboration with members, caregivers, physicians and/or other appropriate health care professionals and member support network to address the member needs and goals. - Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly. - Promotes integration of services for members including behavioral health care and long-term services and supports (LTSS) and home and community resources to enhance continuity of care. - Assesses for medical necessity and authorizes all appropriate waiver services. - Evaluates covered benefits and advises appropriately regarding funding sources. - Facilitates interdisciplinary care team (ICT) meetings for approval or denial of services and informal ICT collaboration. - Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts. - Assesses for barriers to care and provides care coordination and assistance to members to address psycho/social, financial, and medical obstacles concerns. - Identifies critical incidents and develops prevention plans to assure member health and welfare. - May provide consultation, resources and recommendations to peers as needed. - Care manager RNs may be assigned complex member cases and medication regimens. - Care manager RNs may conduct medication reconciliation as needed. - 25-40% estimated local travel may be required (based upon state/contractual requirements). Required Qualifications - At least 2 years of experience in health care, including at least 1 year experience in care management, managed care, and/or experience in a medical or behavioral health setting, and at least 1 year of experience working with persons with disabilities, chronic conditions, substance abuse disorders, and long-term services and supports (LTSS), or equivalent combination of relevant education and experience. - Registered Nurse (RN). License must be active and unrestricted in state of practice. - In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements). - Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. - Ability to operate proactively and demonstrate detail-oriented work. - Demonstrated knowledge of community resources. - Ability to work within a variety of settings and adjust style as needed - working with diverse populations and various personalities and personal situations. - Ability to work independently, with minimal supervision and demonstrate self-motivation. - Responsiveness in all forms of communication, and ability to remain calm in high-pressure situations. - Ability to develop and maintain professional relationships. - Time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. - Problem-solving skills. - Strong verbal and written communication skills. - Microsoft Office suite/applicable software program(s) proficiency. - In some states, must have at least one year of experience working directly with individuals with substance use disorders. Preferred Qualifications - Certified Case Manager (CCM). - Experience working with populations that receive waiver services. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $26.41 - $61.79 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

POSITION TITLE: LPN : 1199 Union Position POSITION REPORTS TO: Nurse Manager Sign-On Bonus $1,500-$2,500 POSITION SUMMARY: Under the direction of the Nurse Manager, provides nursing care to ensure client receives optimum, quality, cost effective care. POSITION DESCRIPTION: • Promotes an atmosphere of professionalism, cooperation, respect, and dignity in all communication/interaction with clients, their families, and colleagues., • Facilitates the orderly performance of the agency’s functions by observing policies and standards of conduct., • Assist clients to ensure the prescribed plan of care is followed., • Administer medication in conformance with policy and procedures., • Observe each client for possible signs of intoxication prior to dispensing., • Observe each client for possible medication side effects and notifies NM/designee immediately., • Maintains accurate accounting of all medication received and dispensed., • Document and maintain client medical records adhering to institutional and regulatory agency mandates., • Performs tasks and responsibilities within the framework of casefinding, health teaching, health counseling, and provision of supportive to or restorative care under the direction of the registered professional nurse., • Performs duties and tasks within their scope of practice, • Role model for staff and clients, • All other duties as assigned by the Nurse Manager., • Maintain good working relationships with all employees. Participate in Job Training and Education Programs, Meetings and Committees. • Attend mandatory in-service annually., • Participate in various committees and meetings as requested., • Attend seminars to further professional development. JOB COMPETENCY: Current NYS LPN License Current NYS Infection Control Certificate Minimum one year experience as an LPN, preferably in a substance abuse treatment program Excellent written and oral communication skills. Ability to interact effectively with all populations served. Ability to speak, read and write the English language. Proficiency with computers. JOB REQUIREMENTS/SETTING: • Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed. PM20 Compensation details: 59399.75-60611.49 Yearly Salary PI735450bd8c25-37820-30571196

JOB DESCRIPTION Job Summary Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties - Completes comprehensive assessments of members per regulated timelines and determines who may qualify for care management based on clinical judgment, changes in member health or psychosocial wellness and triggers identified in assessments. - Develops and implements care coordination plan in collaboration with member, caregiver, physician and/or other appropriate health care professionals and member support network to address member needs and goals. - Conducts telephonic, face-to-face or home visits as required. - Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly. - Maintains ongoing member caseload for regular outreach and management. - Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care. - Facilitates interdisciplinary care team (ICT) meetings and informal ICT collaboration. - Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts. - Assesses for barriers to care, provides care coordination and assistance to member to address concerns. - May provide consultation, resources and recommendations to peers as needed. - Care manager RNs may be assigned complex member cases and medication regimens. - Care manager RNs may conduct medication reconciliation as needed. - 25-40% estimated local travel may be required (based upon state/contractual requirements). Required Qualifications - At least 2 years experience in health care, preferably in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience. - Registered Nurse (RN). License must be active and unrestricted in state of practice. - Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. - Understanding of the electronic medical record (EMR) and Health Insurance Portability and Accountability Act (HIPAA). - Demonstrated knowledge of community resources. - Ability to operate proactively and demonstrate detail-oriented work. - Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. - Ability to work independently, with minimal supervision and self-motivation. - Responsiveness in all forms of communication, and ability to remain calm in high-pressure situations. - Ability to develop and maintain professional relationships. - Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. - Excellent problem-solving, and critical-thinking skills. - Strong verbal and written communication skills. - Microsoft Office suite/applicable software program proficiency, and ability to navigate online portals and databases. Preferred Qualifications - Certified Case Manager (CCM). To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $26.41 - $61.79 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

POSITION TITLE: LPN : 1199 Union Position POSITION REPORTS TO: Nurse Manager Sign-On Bonus $1,500-$2,500 POSITION SUMMARY: Under the direction of the Nurse Manager, provides nursing care to ensure client receives optimum, quality, cost effective care. POSITION DESCRIPTION: • Promotes an atmosphere of professionalism, cooperation, respect, and dignity in all communication/interaction with clients, their families, and colleagues., • Facilitates the orderly performance of the agency’s functions by observing policies and standards of conduct., • Assist clients to ensure the prescribed plan of care is followed., • Administer medication in conformance with policy and procedures., • Observe each client for possible signs of intoxication prior to dispensing., • Observe each client for possible medication side effects and notifies NM/designee immediately., • Maintains accurate accounting of all medication received and dispensed., • Document and maintain client medical records adhering to institutional and regulatory agency mandates., • Performs tasks and responsibilities within the framework of casefinding, health teaching, health counseling, and provision of supportive to or restorative care under the direction of the registered professional nurse., • Performs duties and tasks within their scope of practice, • Role model for staff and clients, • All other duties as assigned by the Nurse Manager., • Maintain good working relationships with all employees. Participate in Job Training and Education Programs, Meetings and Committees. • Attend mandatory in-service annually., • Participate in various committees and meetings as requested., • Attend seminars to further professional development. JOB COMPETENCY: Current NYS LPN License Current NYS Infection Control Certificate Minimum one year experience as an LPN, preferably in a substance abuse treatment program Excellent written and oral communication skills. Ability to interact effectively with all populations served. Ability to speak, read and write the English language. Proficiency with computers. JOB REQUIREMENTS/SETTING: • Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed. PM20 Compensation details: 59399.75-60611.49 Yearly Salary PId6935d072281-38003-30571196

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits. Deliver powerful results To achieve our vision, we are searching for a Manager or Associate Director of Strategic Impact with a Bachelor's Degree and 4-7 years of work experience in management consulting, supporting the scale-up of growing organizations, or serving in strategic roles within high-performance organizations with a proven record of owning work end-to-end, driving results in ambiguity, and taking initiative to solve complex, high-priority problems. An MBA is highly preferred, and candidates with additional experience in schools or education will be strongly considered. Responsibilities: • Collaborate with the CEO, COO, and Managing Director of Strategic Impact to identify, design, and execute high-impact projects across the Strategic Impact team and broader organization to enable Zeta's rapid growth, • Build and codify systems, processes, and structures that improve how teams operate and enable Zeta to scale effectively, • Serve as a strategic partner to teams across the organization, starting with the Family Outreach & Enrollment team, diagnosing challenges, designing solutions, and driving initiatives that strengthen outcomes, • Drive cross-functional work across teams with extreme ownership, ensuring alignment and strong execution on initiatives that cut across multiple parts of the organization, • Take on new and evolving priorities as the organization grows, stepping into critical work and ensuring it is executed at a high level, • Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as neededJoin our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • We are caring and put team over individual at all times We are accepting applications on a rolling basis, and offering an immediate start date. The salary range is between $90,000 and $120,000. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience and internal equity. This position is eligible to receive an annual discretionary, merit-based performance bonus. The position title will be commensurate with candidate experience. How does Zeta invest in you? We offer great benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Competitive compensation We provide awesome perks: • Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it's up to you!), • Live therapy sessions through Talkspace, and a free Headspace subscription, • MacBook Air, and specified monthly reimbursement for use of mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Books for professional development We care deeply about your personal and professional growth: • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team, • Interactive Mindfulness and DEIJ programmingApply Now! Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Employee discounts, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off Benefits/Perks • Competitive Compensation, • Great Work Environment, • Career Advancement OpportunitiesJob Summary We are a warm, "family-feel" Pediatric Office in Hackensack looking for a kind, detail-oriented Manager with a strong understanding of Medical Coding and Billing processes. The ideal candidate has excellent attention to detail, strong organizational and customer service skills. Experience with Pediatric Billing would be a big plus! Offering PTO, Bonus Pay, and Benefits. We would love to welcome you to our practice! Responsibilities • Manage a small group of friendly staff, • Processing insurance claims to private insurance companies, • Review and analyze medical records and documentation to ensure accurate coding and billing, • Assign appropriate diagnosis and procedure codes using ICD-10 and DRG coding systems, • Verify patient insurance coverage and process claims for reimbursement, • Enter all billing and payment information into the EHR/EMR system properly, • Follow up on unpaid claims and resolve billing discrepanciesQualifications, • Proven experience as a Medical Biller / Certified Coder, • Strong knowledge of coding systems and billing procedures, • Proficient in using medical billing software and electronic health record (EHR) systems, • Strong customer service skills, • Strong organization skills, • Excellent attention to detail, • High level of integrity and commitment to patient privacy, • Maintains the highest level of professionalism

Job Description Why nurses take this role This is care management, not bedside nursing. You will carry a small, intimate private-pay caseload — deliberately kept that way — so you actually know your clients: their history, their family dynamics, what a good day looks like for them. You will build your own schedule around your visits and exercise real clinical judgment without a charge nurse, a floor assignment, or a twelve-hour shift. • $100,000–$115,000 base, plus a monthly performance bonus earned on billable hours and paid every month, never deferred to year-end. First-year total earnings run $106,000 to $130,000+., • No hospital shift rotation. Weekdays, hybrid, with genuine flexibility in how you build your week, • Dedicated company phone number — clients reach you on a company line, not your personal number; laptop provided, • Mileage and tolls reimbursed, • Health, dental, and vision coverage sponsored by the company, • Safe harbor 401(k) — company contributions are fully vested from day one, with no waiting period to earn them, • 15+ PTO days plus paid holidays, • Voluntary life insurance and disability coverage About the role Unicity Care Management supports individuals and families through the healthcare decisions that matter most — a new diagnosis, a complicated hospital discharge, a chronic condition that has outgrown what one family can coordinate on its own. Our clients range widely in age and circumstance. What they share is a moment where the healthcare system has become more than they can navigate alone. As a Nurse Care Manager and Patient Advocate, you are the person your clients and their families call first. You will: • Conduct comprehensive in-home assessments covering clinical, functional, cognitive, psychosocial, and environmental needs, • Develop and maintain individualized care plans, revising them as circumstances change, • Coordinate physicians, home care, specialists, and community resources into a single coherent plan, • Manage transitions of care between hospital, rehabilitation, and home, closing the gaps where clients are most often lost, • Advocate for clients and families at appointments, care conferences, and points of decision, • Serve as the primary point of contact for the clients on your caseload, including responding to urgent needs that arise outside standard business hours, • This is a field-based role requiring regular travel and is not an in-office position. Provides high-touch, concierge-level nursing support to clients, including accompanying clients to medical appointments and other care-related visits as needed. Requirements What we are looking for • Active Registered Nurse (RN) license in New Jersey, • A genuine interest in working alongside families, not only patients, • Sound clinical judgment in community settings, where the resources of a hospital are not at hand, • Strong written and verbal communication; you will be the clearest voice in the room for families under stress, • Organizational discipline to manage an independent caseload and maintain accurate documentation, • A collaborative approach to working with physicians, providers, and community partners, • Valid driver's license and reliable transportation for field visits Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, • Wellness Resources Our commitment Unicity Care Management serves families at moments when the healthcare system is at its least navigable. We hold ourselves to disciplined operational standards so our care managers spend their time on clients rather than on administrative friction. If you have been considering a move out of bedside nursing but are unwilling to leave clinical practice behind, this role was built for you. Apply today. We review applications promptly and respond to every candidate.

Job Description Senior Plaintiff-Side Personal Injury Attorney Our Client Location: Fort Lee / Hackensack, New Jersey and New York City Position: Senior Personal Injury Attorney / Trial Attorney Employment Type: Full-Time 3-5 years of experience or 5-35 years of experience SALARY: $250,000-$350,000 (Higher salaries available with Portable Book of Business BONUSES VERY NEGOTIABLE BENEFITS- WORLD CLASS BENEFIT PACKAGE (Worth $50,000) VERY BUSY OFFICE (WE ARE OFFERING A 40-85 RANGE CASELOAD FROM DAY 1) About Our Client Our client is an established plaintiff-side personal injury law firm representing individuals and families throughout New Jersey, New York, and beyond. The firm has built its reputation on aggressive advocacy, trial experience, compassionate client representation, and obtaining significant results for seriously injured clients. The firm handles complex personal injury matters involving trucking and motor-vehicle accidents, catastrophic injuries, construction accidents, workers' compensation, premises liability, wrongful death, and other negligence claims. Our client has a long-standing history of achieving significant verdicts and settlements and takes a team-oriented approach to representing clients. The firm combines experienced attorneys with professional support staff and outside experts to thoroughly investigate, develop, and prosecute complex plaintiff-side cases. The Opportunity Our client is seeking a seasoned plaintiff-side personal injury attorney to join its litigation team. This is an opportunity for an experienced attorney who is already comfortable handling significant personal injury cases and wants to work within a highly respectedplaintiff-side practice with substantial resources, sophisticated cases, and a strong trial-oriented culture. The ideal candidate is not simply a case manager or settlement attorney. We are looking for an attorney who understands how to build a case from the initial investigation through litigation and, when necessary, trial, and who is confident dealing with sophisticated insurance carriers, defense counsel, corporations, experts, and opposing parties. Key Responsibilities ● Manage a substantial caseload of plaintiff-side personal injury matters from inception through resolution. Conduct comprehensive case evaluations and determine liability, damages, causation, and litigation strategy. Investigate complex accident and injury claims, including obtaining records, photographs, videos, witness statements, reports, and other evidence. Develop liability theories and identify all potentially responsible parties. Handle serious and catastrophic injury matters involving substantial economic and non-economic damages. Prepare pleadings, motions, discovery demands, interrogatories, requests for production, and other litigation documents. Take and defend depositions of plaintiffs, defendants, witnesses, corporate representatives, medical providers, experts, and other relevant parties. Analyze medical records and work with medical and other expert witnesses to establish causation, permanency, future medical needs, and damages. Work with accident reconstructionists, engineers, economists, life-care planners, vocational experts, medical experts, and other specialists when appropriate. Conduct settlement negotiations with insurance carriers and defense counsel. Prepare cases for mediation, arbitration, settlement conferences, and trial. Develop persuasive case narratives and demonstrative evidence. Participate in trial preparation, including witness preparation, exhibits, motions in limine, jury selection, opening statements, direct and cross-examination, and closing arguments. Maintain regular and professional communication with clients and their families throughout the litigation process. Work collaboratively with partners, associates, paralegals, investigators, experts, and other members of the litigation team. Exercise sound independent judgment while knowing when to collaborate with senior attorneys on complex strategic decisions. Maintain detailed case files, deadlines, budgets, and litigation calendars.● Uphold the firm's commitment to aggressive advocacy, ethical representation, professionalism, and client service. Ideal Candidate The ideal candidate will have: 8+ years of substantial plaintiff-side personal injury litigation experience, preferably more. Significant experience handling complex personal injury cases. Demonstrated experience taking cases from intake/investigation through litigation and resolution. Strong deposition experience. Strong knowledge of New Jersey and/or New York personal injury law and civil procedure. Experience handling serious or catastrophic injury cases. Experience negotiating significant settlements with insurance companies and defense counsel. Meaningful trial experience is strongly preferred. Experience with trucking, construction, motor-vehicle, premises liability, wrongful death, or other complex tort litigation is highly desirable. Strong legal research, writing, analytical, negotiation, and courtroom skills. Excellent client communication and interpersonal skills. The ability to independently manage cases while functioning effectively within a larger litigation team. A strong plaintiff-side mindset and genuine commitment to advocating for injured individuals and families. The Right Personality Trial Lawyer — Not Just a Case Manager You understand that the ability and willingness to take a case to trial can dramatically affect the value of a case and the firm's ability to advocate for its client. Strategic Thinker You know how to identify the critical facts, weaknesses, leverage points, and damages issues that can determine the outcome of a case. Aggressive When Necessary You are comfortable standing up to insurance companies, defense attorneys, corporations, and opposing parties while remaining professional and ethical.Client-Focused You understand that catastrophic injuries affect entire families and that clients need both exceptional legal representation and consistent communication. Collaborative You enjoy working with experienced attorneys, paralegals, investigators, experts, and other professionals to build the strongest possible case. Results-Driven You take pride in achieving meaningful results for clients and are motivated by challenging cases rather than simply processing a high volume of files. Preferred Experience Particular consideration will be given to candidates with experience involving: Trucking and commercial vehicle litigation Catastrophic injury Traumatic brain injury Spinal cord injuries Construction accidents Wrongful death Premises liability Motor vehicle accidents Serious orthopedic injuries Complex liability disputes Corporate defendants Insurance coverage issues Expert-intensive litigation High-value plaintiff cases Jury trials and/or significant trial preparation What Our Client Offers The opportunity to work on sophisticated plaintiff-side personal injury matters. A collaborative team environment with experienced personal injury attorneys. Exposure to complex, high-value litigation. The resources necessary to thoroughly investigate and prosecute serious injury cases. The opportunity to develop and strengthen trial skills. The ability to make a meaningful impact on injured clients and their families. A firm culture centered on advocacy, justice, professionalism, and client service. Why This Opportunity? This is an opportunity for an experienced plaintiff-side attorney who wants to be involved in meaningful, sophisticated litigation rather than simply managing a high-volume caseload. Our client provides attorneys with the resources, support, and challenging matters necessary to pursue significant outcomes for seriously injured individuals and their families. The successful candidate will have the opportunity to work on complex cases, collaborate with experienced litigators and experts, and continue developing as a high-level plaintiff-side trial attorney. Qualifications Required: Juris Doctor (J.D.) from an accredited law school. Admission to practice law in New Jersey and/or New York. 3+ years of plaintiff-side personal injury litigation experience. Excellent written and oral communication skills. Demonstrated ability to independently manage complex litigation matters. Preferred: 10+ years of plaintiff-side personal injury experience. Significant deposition experience. Significant trial experience. Experience handling catastrophic injury and/or wrongful death cases. Experience with trucking, construction, or other complex tort litigation. Established record of successful settlements and/or verdicts. Compensation Competitive compensation commensurate with experience, qualifications, and demonstrated litigation results.

Job DescriptionPosition Summary: Serves as a fundamental member of the health center operations and clinical support team. Successfully completes assigned support tasks under supervision of center management and licensed clinical staff. Provides essential assistance to maximize center flow, patient satisfaction, safety of PPHP’s services, and internal customer service. Essential Functions: Administrative: • Assist with front desk office functions including receipting and registering patients, photocopying, faxing, phone call and mail handling, scanning and all other assigned administrative support tasks., • Handle all front desk functions as assigned including patient reception, check-in/ check-out, observation and maintenance of the waiting room, and observe and report back to center management to assist with patient flow and customer service., • Receive and make phone calls, handle mail and deliveries to the center as assigned; assures supplies are received and unpacked according to procedures. Demonstrate proficiency in the electronic health record and practice management system., • Explains and offers available entitlement programs to patients and assists in enrolling them., • Assemble any necessary paperwork (such as instructional packets) and any fundamental chart information for clinical staff., • Handle lab results under supervision, including calling patients with results and scheduling any required returns to medical center visits., • Maintain electronic and medical chart functions as assigned including filing, scanning, purging, archiving., • Maintain knowledge of and comply with agency security procedures and protocols., • Demonstrate flexibility and teamwork; understand the interaction between this position and others with whom the position works directly and indirectly., • Participate in all center efforts to meet, adhere to and manage center fiscal goals relative to revenue and expenses., • Perform other duties as assigned. Clinical: Under supervision and direction of licensed staff and as per need of assigned center:, • Complete support functions for patient assessment including laboratory services and testing, vital signs assessment, readying patient for exam and treatment, setting up of trays, etc., • Educates patients for both medication and surgical abortion., • Draws blood and handles specimens correctly (i.e. correct vials, universal precautions) and complete appropriate laboratory requisitions., • Provides urine pregnancy testing, HIV testing and any other PPHP approved laboratory testing and completes any appropriate laboratory requisitions., • Obtains and records patient vital signs., • Provides accurate and complete information/ education to clients concerning the risks and benefits of family planning methods, basic reproductive and family planning services offered by PPHP, and the availability of related services within PPHP., • Conducts interviews with patients and assist them in understanding and completing medical histories, consent forms, and other information related to their visit. Provides contraceptive supplies, information and instructions for their use, as appropriate and delegated by the Senior Clinician/Clinician., • Assists in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPHP., • Performs options counseling., • Cleans, prepares and stocks exam rooms, sterilizes instruments according to OSHA and PPFA standards., • Ensures, through a professional, open, and courteous manner, that each patient receives the care and information he or she needs., • Assists in the referral of patients to other services provided by PPHP or other agencies in the community, as indicated., • Assists in the maintenance of an efficient, clean and comfortable Center facility., • Takes personal responsibility to remain informed about family planning methods, abortion and other services offered by PPHP; PPHP protocols, policies and procedures; and to request training and continuing education as needed., • Participates, as assigned, in routine Center chart audits and quality assurance procedures., • Provides support and direction to Center volunteers as needed and directed by the Health Center Manager., • Perform other duties as assigned. Non-Essential Functions: • Participates in Inventory Management of the center under the direction of the Health Center Manager., • Attends center and agency meetings and trainings as appropriate., • Performs bank deposits in absence of supervisor as assigned., • Assists with State Benefits program applications follow up as assigned., • Regularly checks personal PPHP email account for important agency-related communications, at least every 24 hours. Qualifications: Experience, Education and Licensure: • Completion of an accredited high school program or equivalent required; further education, training, and/or certification preferred., • Additional training and/or education in reproductive health or medical services desirable., • Previous professional experience with the provision of family planning services preferred., • Previous medical laboratory and/or counseling experience desirable, as well as familiarity with computer databases., • Knowledge of basic principles of patient care and of duties and responsibilities of HCA I position., • Able to work in a fast-paced environment and pay close attention to detail., • Skilled in verbal and written communications in English., • Able to work evening and weekend hours, and to work at other PPHP Centers, as needed., • Able to assist patients with completion of medical forms., • Able to commit to the efficient and customer-oriented provision of services, and to the operating goals and philosophies of PPHP.

Job DescriptionDescription: Reports to: Director of Nursing Direct reports: Nursing staff across all New Jersey service locations, assumed progressively during the transition described below Clinical practice: In accordance with the New Jersey Nurse Practice Act and under the clinical direction of the Medical Director Location: New Jersey; regular on-site presence required at every service location Travel: Daily travel among New Jersey service locations Position Summary Agile Infusion is a growing, multi-site ambulatory infusion company serving patients across New Jersey. We administer prescription infusions and injectable medications in a comfortable, community-based setting, and we compete on clinical excellence and an exceptional patient experience. The Assistant Director of Nursing (the “Assistant Director”) joins as second-in-command to the Director of Nursing as part of a planned leadership succession. Over a six- to twelve-month transition, the Assistant Director progresses from hands-on clinical immersion, through administrative leadership of the nursing team, to a period in which the Assistant Director leads day-to-day nursing operations and the Director advises. The current Director intends to remain with the company in an advisory capacity, so the incoming leader inherits both the role and its institutional knowledge. Succession and Development Plan • Phase One — Clinical immersion (approximately months one through three). The Assistant Director begins in the practice: delivering direct patient care, learning every product and therapy the company administers, working at each service location, and participating in clinical meetings, protocol reviews, and quality activities from the first week. The objective is genuine command of the clinical operation, the patient population, and the teams before assuming administrative authority. During this phase, the Assistant Director also takes ownership of the company's new pediatric services project, coordinating the pediatric advisory team and developing pediatric protocols for Medical Director approval and nursing implementation., • Phase Two — Administrative leadership (approximately months three through nine). The Assistant Director progressively assumes administrative management of the nursing team under the Director’s guidance, including scheduling and staffing coverage, hiring, onboarding, training and competency validation, compliance and accreditation support, and policy and protocol administration, while maintaining a clinical presence., • Phase Three — Transition of authority (approximately months nine through twelve). The Assistant Director leads day-to-day nursing administration and the Director advises. On successful completion, the Assistant Director is appointed Director of Nursing and the outgoing Director transitions to an advisory role., • Timelines are indicative. Advancement through each phase, and appointment as Director of Nursing, is based on demonstrated readiness and business need and remains at the company’s discretion. Key Responsibilities Clinical Practice • Direct patient care. Deliver direct patient care during clinical immersion and maintain clinical competency thereafter, including providing coverage when staffing requires., • Therapy proficiency. Become and remain proficient in all therapies the company administers across all locations, including biologics, specialty injectables, and the company’s growing pediatric services., • Vascular access. Perform and support peripheral intravenous access and the care and use of central lines and implanted ports, consistent with company policy and scope of practice. Nursing Team Leadership • Staffing and scheduling. Build nurse schedules and coverage across locations, and manage callouts, time off, and float coverage so that the patient schedule is protected., • Hiring and onboarding. Participate in recruiting, interviewing, hiring, orientation, and onboarding of nursing staff., • Training and competency. Maintain the nursing competency program, including initial validation, periodic reassessment, and documentation of skills, licensure, and certifications., • Performance management. Coach, evaluate, and where necessary counsel nursing staff, in partnership with the Director of Nursing and the company’s human resources function. Quality, Compliance, and Accreditation • Policies and protocols. Support the development and maintenance of nursing policies, clinical protocols, documentation standards, medication administration practices, and infection prevention practices., • Pediatric services project. Beginning in Phase One, own the company's new pediatric services project: coordinate the pediatric advisory team, and develop pediatric protocols for Medical Director approval and subsequent nursing implementation., • Quality and safety. Participate in quality and safety activities, including incident and adverse-event reporting and review, infusion reaction response, and performance improvement initiatives., • Regulatory and accreditation. Support compliance with applicable New Jersey and federal requirements and with accreditation standards, and support survey readiness across locations., • Integration workstreams. Lead or support the clinical workstreams of the company’s integration, systems, and collaborative initiatives. Communication and Presence • Multi-site presence. Maintain a regular, visible working presence at every service location., • Medical leadership. Coordinate with the Medical Directors on clinical supervision, orders, and escalation of clinical matters., • Leadership reporting. Report to the Director of Nursing, with increasing participation in leadership meetings as the succession progresses. On-Call and Coverage • The Assistant Director participates in the clinical on-call rotation and is available outside standard hours as needed for escalations, staffing gaps, and patient-safety matters.Requirements: Required • Active New Jersey registered nurse license or higher in good standing., • Five or more years of infusion nursing experience., • Two or more years of formal nursing leadership experience with direct nursing reports, such as charge nurse, nurse manager, or assistant director., • Strong clinical infusion skills, including difficult venous access and central line and port management., • Current BLS certification required., • Infusion nursing certification, such as CRNI, or equivalent specialty certification, obtained within one (1) year of employment., • Ability to work daily across New Jersey service locations; valid driver’s license and reliable transportation. Preferred • Compact license in good standing., • Ambulatory or community-based infusion experience, including biologics and other specialty therapies., • Pediatric infusion experience., • Experience with accreditation and survey processes, such as ACHC, URAC, or The Joint Commission., • Experience with electronic medical records and nurse scheduling systems., • Current ACLS certification. Candidate Profile Clinically excellent and administratively organized, with the judgment to know what to resolve independently and what to escalate. Comfortable joining an established, close-knit clinical team and earning its trust through presence and competence rather than title. Motivated by the destination: this role is designed for a nurse leader who wants to run a nursing operation, and who values inheriting one through a genuine apprenticeship rather than a cold start. Physical and Environmental Requirements With or without reasonable accommodation, this position requires the ability to stand and walk for extended periods; assist and position patients and lift up to 40 pounds; perform the fine motor tasks associated with vascular access and medication preparation; and travel among service locations by motor vehicle. The role involves potential exposure to bloodborne pathogens, hazardous drugs, and infectious disease, and requires consistent use of personal protective equipment and adherence to infection prevention and workplace safety requirements. Compensation and Benefits Salary range: Commensurate with experience, licensure, and certification. Full-time employees are eligible for the company’s benefits package, including health, dental, and vision insurance, life and disability insurance, a retirement plan, and paid time off. The company supports licensure and certification renewal and continuing education relevant to the role. Conditions of Employment This position has access to confidential business information and to protected health information. Employment is contingent on execution of the company’s confidentiality agreement; primary source verification of licensure and certifications; satisfactory completion of background and reference screening; federal and state healthcare exclusion screening; and completion of pre-employment and periodic health screening, including tuberculosis screening and the immunizations required of clinical personnel. HIPAA, workplace safety, and infection prevention training are required on hire and annually thereafter. This job description describes the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or requirements; other duties may be assigned. Nothing in this description, including the succession and development plan, creates a contract of employment, a guarantee of promotion, or any alteration to the at-will nature of employment with Agile Infusion. Agile Infusion is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities.

Full-time Description About Us eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow. Responsibilities: • Provide Tier 2 technical support for Salesforce-related issues, responding to and resolving incidents and service requests in accordance with established procedures and Service Level Agreements (SLAs)., • Triage, diagnose, troubleshoot, and resolve technical issues involving Salesforce applications, configurations, integrations, and customizations, escalating complex issues as appropriate., • Document troubleshooting activities, resolutions, user communications, and current ticket status in the applicable case management system., • Develop and maintain runbooks, knowledge articles, troubleshooting guides, training materials, and best-practice documentation for common issues and support procedures., • Collaborate with Salesforce developers, Product Owners, and other technical teams to investigate root causes, resolve complex issues, and communicate known issues and workarounds., • Administer Salesforce user access, roles, permissions, and related access requests in accordance with established security and access management procedures., • Participate in testing and validation of Salesforce features, enhancements, bug fixes, releases, and platform upgrades., • Communicate regularly with users regarding the status of support requests and follow through to resolution., • Identify recurring issues, trends, and opportunities to improve support processes, system usability, and the overall user experience., • Maintain accurate and complete records of support requests, resolutions, and user interactions to support operational reporting and continuous improvement., • Stay current with Salesforce releases, platform capabilities, and support best practices to provide informed technical support and recommendations., • Support the establishment, monitoring, and continuous improvement of SLAs and other help desk performance standards. Requirements • All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation., • A Bachelor's degree in computer science, information systems, engineering, business or other related field, • 4+ years of experience in technical support, application support, or platform support roles., • Experience supporting Salesforce applications in a technical support or administrator capacity., • Working knowledge of Salesforce platform features, including Lightning, APIs, and basic Apex concepts, with the ability to troubleshoot and escalate issues., • Experience providing Tier 2 or Tier 3 support in a help desk or ticketing environment., • Experience working with Jira and Confluence; familiarity with ServiceNow or similar systems., • Strong troubleshooting, customer service, and communication skills., • Experience creating user documentation and delivering training or knowledge transfer., • Ability to manage multiple support requests in a fast-paced environment. Desired Qualifications: • One or more Salesforce certifications, such as Salesforce Certified Administrator, Platform Developer I, Platform Developer II, or Platform App Builder., • Experience supporting Salesforce applications in a federal government environment., • Familiarity with IT service management (ITSM) practices, including incident management, problem management, and root cause analysis. Working Environment: eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by manager. Occasional travel for training and project meetings. It is estimated to be less than 5% per year. Benefits: eSimplicity offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement benefits, paid time off, paid holidays, life and disability insurance, and additional wellness and employee support programs. Eligibility may vary based on employment status and applicable plan terms. Reasonable Accommodation: eSimplicity is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. Applicants who need assistance or an accommodation should contact Human Resources. Equal Employment Opportunity: eSimplicity is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected status. Salary Description $84,700 - $94,500

COMPANY OVERVIEW Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle such as Converse, Vans, Dr Martens, UGG, Adidas, Timberland, Birkenstock, Crocs and Hey Dude. Through strategic artistic partnerships, event sponsorships, exclusive content, creative collaborations with musicians, and a focus on giving back to the community through charitable events and volunteer programs— Journeys has become more than just a retailer, but a universal part of teen and youth culture. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted – but encouraged and embraced. Journeys is an attitude you can wear. Journeys is always looking for great people to join our team! For more information check out: _ WHY WORK FOR JOURNEYS? • We celebrate and reward success!, • Rapid promotion opportunities for top performers - we promote from within, • We are a family with an _, • We encourage you to embrace your individuality, • You get to work in a fun environment with the coolest people around, • We conduct business with integrity and passion, • Excellent benefits and employee discount, • Compensation includes base pay, sales commission, and bonus potential* JOB SUMMARY To assist Store Manager and Manager In Training with recruiting, hiring, training, and managing store personnel to achieve store and personal sales goals, control expenses, and to protect company assets. ESSENTIAL JOB FUNCTIONS • Meet and exceed store and personal sales goals and standards of performance, • Assist in recruiting and hiring of high caliber employees with in-store needs, • Assist in training and developing a successful sales team, • Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices, • Ensure that all company initiatives are properly implemented and to the standard of the company direction, • Recognize talented staff and develop them for growth within the company, • Supervise and manage all aspects of daily store operations in Store Manager and Manager In Training’s absence, • Supervise and manage all aspects of Loss Prevention practices in Store Manager and Manager In Training’s absence, • Effectively communicate all store needs to Store Manager and Manager In Training, • Resolve customer issues effectively, • Provide a fun, full service experience to all customers, • Complete bank deposits, • Understand the Journeys culture and demonstrate it to the team JOB REQUIREMENTS • Prior retail management experience preferred, • 6–12 months retail sales experience, • Excellent interpersonal and customer service skills, • Desire to succeed in fast-paced retail environment, • Willingness to learn, • Completion of all training programs leading up to Co-Manager position or equivalent training, • Ability to work 45 hours per week, • Ability to work night and weekend shifts, • Ability to climb, reach, bend, and lift up to 50 pounds, • Stand for long periods of time, • Must be at least 18 years of age*, • Age requirements for full-time employment may vary based on state PAY AND BENEFITS Check out the following website for more information on all our awesome benefits: _ *The pay rate, commission, and bonus structure varies per job title, county, city, state or province. Benefits offered may include medical, vision, and dental insurance, a vacation package, and community service hours but may also vary by state, province, or territory. For clarification, refer to _ PRE-APPLICATION DISCLOSURES Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, veteran status, pregnancy, childbirth, or related medical condition, physical or mental disability of otherwise qualified individuals, medical condition, genetic information, sexual orientation, citizenship, marital or registered domestic/civil union partner status, gender identity and/or expression, or any other factor that the law protects from employment discrimination. All employment decisions are based on business needs, job requirements and individual qualifications. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions in force, recall, transfer, leaves of absence, compensation and training. Any applicant or employee who needs a reasonable accommodation to apply for employment or to perform the essential functions of his or her job should email _ or call (615) 367-7467. Genesco’s employment practices will continue to be directed toward full utilization of all available human resources. We believe that this approach to our human resources is not only legally and morally proper, but also is an intelligent and economic business practice.

Job Description To support operational excellence, staff well-being, regulatory compliance, and patient safety within a high-volume, 24-7 Emergency and Critical Care service, this position will provide complementary leadership coverage alongside the existing LVT Manager of ECC. The addition of a second manager will expand leadership capacity for proactive oversight, improve our responsiveness to staff and clinical needs, and strengthen leadership presence and operational consistency across all shifts. Structured overlap between ECC managers, including scheduled collaboration on Wednesdays, will facilitate continuity of projects, coordinated decision-making, and alignment of departmental priorities, and allow management to spend more time on the floor. Duties and Responsibilities:Purpose and Contributions of the Position Through this role, the AMC ECC Nursing Services will: • Deliver exemplary, coordinated nursing and technical patient care aligned with AMC's mission and core values., • Partner with ECC team members and medical staff to continuously improve the quality and safety of patient care within the department and across AMC., • Provide exceptional internal and external customer service in all interactions., • Support and lead quality assurance and quality improvement initiatives within ECC services., • Ensure staffing levels and operational workflows appropriately support patient care demands. Major strategic responsibilities and challenges, • Promote and model the mission, values, and professional standards of the Animal Medical Center., • Assist in the development, planning, and implementation of short- and long-term departmental goals, including staff and departmental Key Performance Indicators (KPIs)., • Serve as a client and patient advocate, ensuring clear communication and efficient operations from the perspective of pets and their families., • Collaborate with the LVT Director of ECC, LVT Manager of ECC, and clinical staff to develop, evaluate, and improve policies, protocols, and quality standards for ECC nursing and technical services, ensuring compliance with national standards and state regulatory requirements., • Optimize patient flow and throughput across the Emergency Service and Intensive Care Unit., • Lead initiatives supporting ICU and Emergency Service nursing care while proactively addressing workload balance, staff wellness, and burnout mitigation., • Provide feedback and consultation to the ECC Director regarding nursing service performance, operational challenges, and personnel concerns., • Foster strong interdisciplinary collaboration among nursing services, veterinarians, and other departments, • Work closely with section heads and medical staff to support clinical excellence and organizational goals., • Serve as a visible role model for professionalism, teamwork, and institutional commitment; act as ambassador for ECC within the hospital as an ambassador for the institution within the larger veterinary community. Major operational responsibilities and challenges, • Plan, coordinate, and oversee day-to-day nursing and technical operations within the Intensive Care Unit and Emergency Service., • Develop and maintain ECC support staff schedules, utilizing real-time problem-solving to ensure appropriate coverage and operational continuity., • Assist with payroll as needed, • Serve as a working supervisor, providing direct clinical support as an LVT approximately 60% of the time, delivering patient care while mentoring and coaching staff in real time., • Monitor and support the consistent delivery of high-quality nursing and technical care., • Facilitate weekly staff forums to promote open communication, collaborative problem-solving, and continuous improvement., • Oversee ordering, maintenance, and inventory management for patient care equipment, medications, instruments, and supplies, ensuring readiness and compliance with sterilization and maintenance standards., • Evaluate equipment needs and provide recommendations for capital and supply purchases to support efficiency and patient care improvements., • Coordinate nursing and technical care processes from patient admission through discharge to ensure efficient and high-quality care delivery., • Lead, mentor, and evaluate ECC staff, ensuring appropriate scheduling, time management, and regulatory compliance., • Participate in recruitment, interviewing, and selection of ECC support staff., • In collaboration with the LVT Director of ECC, support orientation, training, and continuing education initiatives for ECC nursing staff and regional LVTs and assistants., • Address and assist in resolving service, quality, and workplace concerns raised by staff, clients, or through reporting systems such as Navex., • Support the development and implementation of departmental policies and procedural protocols to enhance quality and safety., • Assist in responsible management of departmental financial resources, including verification of charge capture, appropriate resource utilization, and monitoring of supplies and staffing allocations., • Participate in committees and complete additional departmental or institutional projects as assigned. Essential Qualifications • Ability to lead inpatient and outpatient veterinary nursing teams in a progressive specialty hospital environment., • Excellent organizational skills, • Abiility to communicate clearly and constructively in both written and verbal formats and utilize common elements of Microsoft office suite., • Confidence in working collaboratively within multidisciplinary teams, committees, and workgroups., • Mastery of ECC technical skills, with ability to instruct others., • Competence in the delivery of meaningful and constructive performance feedback., • Ability to maintain situational awareness and clinical prioritization in a fast-paced emergency environment, balancing multiple responsibilities while maintaining attention to detail and patient safety. Education and Experience:, • NYS veterinary technician's license, • Bachelor's Degree and/or VTS preferred., • Minimum of 5 years of experience as an LVT in a veterinary specialty environment, with high proficiency in respectful patient handling, monitoring, supportive therapy, treatments, and advanced nursing procedures, • Minimum of 2 years of experience in a veterinary leadership/supervisory capacity, with exceptional capacity to communicate professionally and effectively with clients, colleagues, and referring veterinarians., • Proven ability to lead veterinary clinical and technical staff in a healthcare environment, • Bachelor's Degree preferred Reports to: Director of Emergency and Critical Care Benefits • Competitive salary, • Generous sign-on bonus, • Four-day work week, • Comprehensive benefits including health insurance with medical, dental, and vision benefits, • Very generous paid time off, paid continuing education time-off and stipend, • 403-b retirement plan with employer contribution., • School loan debt forgiveness opportunity as a non-profit hospital, • Non-corporate practice with no pressure for percentage pay, • Collegial work with colleagues in a non-competitive structure with strong teaching and mentoring opportunities as well as opportunities for research 4 week repeating schedule: • Week 1: 1 pm – 10 pm Wed – Sat, • Week 2: 9 am – 6 pm Tues - Friday, • Week 3: 1 pm – 10 pm Wed - Sat, • Week 4: 9 am – 6 pm Wed - Sat Pay Range $80,000—$100,000 USD Excellence in veterinary medicine since 1910. AMC Offers: A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world. State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital's entire 83,000-square-foot space into a state-of-the-art facility unlike any other. Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases. A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.

Job Description Pre-Litigation Case Manager/Paralegal (In-House) Seeking a FT in-house Pre-Litigation Case Manager/Paralegal to meaningfully contribute to the growth & success of our rapidly expanding plaintiff personal injury practice in Teaneck, NJ. The ideal candidate will be a highly organized & compassionate legal professional with at least two years’ experience. You will manage a full caseload under the supervision of attorneys, acting as the key point of contact for clients, providers, & insurers throughout the life of a case. Benefits include the following: Free employee medical coverage, with a paid deductible Vision & dental coverage at a minimal surcharge Life insurance & supplemental disability coverage Voluntary Aflac coverage 401(k) plan Accrued Paid Sick Leave PTO days along with Major Federal Holidays Voluntary Pet Insurance Compensation: $60,000 yearly Responsibilities: Responsibilities include, but are not limited to: Maintain frequent and compassionate communication with clients regarding case status, treatment progress, & legal steps Heavy phone contact with providers & insurance carriers Drafting correspondence & other pre-litigation-related documents Qualifications: • Minimum two years of experience in plaintiff's personal injury law (required), • Strong understanding of NJ tort law, court procedures, & e-filing systems, • Excellent written & verbal communication skills, • Proficient in legal case management software, • Ability to multitask, work independently, & stay organized in a fast-paced environment, • Treat others with respect & contribute to a positive team environment, • Strong computer skills with Microsoft Word & PDF conversion software. Excel and PowerPoint experience is necessary, • Knowledge of NJ Local & State discovery rules, • Organizational skills & attention to detail About Company Leading personal injury law firm based in North New Jersey, dedicated to providing exceptional legal representation and client-focused service. With over 100 employees, our firm is committed to achieving outstanding results for clients while maintaining a collaborative and dynamic work environment.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

POSITION TITLE: LPN : 1199 Union Position POSITION REPORTS TO: Nurse Manager Sign-On Bonus $1,500-$2,500 POSITION SUMMARY: Under the direction of the Nurse Manager, provides nursing care to ensure client receives optimum, quality, cost effective care. POSITION DESCRIPTION: • Promotes an atmosphere of professionalism, cooperation, respect, and dignity in all communication/interaction with clients, their families, and colleagues., • Facilitates the orderly performance of the agency’s functions by observing policies and standards of conduct., • Assist clients to ensure the prescribed plan of care is followed., • Administer medication in conformance with policy and procedures., • Observe each client for possible signs of intoxication prior to dispensing., • Observe each client for possible medication side effects and notifies NM/designee immediately., • Maintains accurate accounting of all medication received and dispensed., • Document and maintain client medical records adhering to institutional and regulatory agency mandates., • Performs tasks and responsibilities within the framework of casefinding, health teaching, health counseling, and provision of supportive to or restorative care under the direction of the registered professional nurse., • Performs duties and tasks within their scope of practice, • Role model for staff and clients, • All other duties as assigned by the Nurse Manager., • Maintain good working relationships with all employees. Participate in Job Training and Education Programs, Meetings and Committees. • Attend mandatory in-service annually., • Participate in various committees and meetings as requested., • Attend seminars to further professional development. JOB COMPETENCY: Current NYS LPN License Current NYS Infection Control Certificate Minimum one year experience as an LPN, preferably in a substance abuse treatment program Excellent written and oral communication skills. Ability to interact effectively with all populations served. Ability to speak, read and write the English language. Proficiency with computers. JOB REQUIREMENTS/SETTING: • Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed. PM20 Compensation details: 59399.75-60611.49 Yearly Salary PIb96a2d510fa1-26276-30571196

Job Description Overview Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot. A Few of The Perks (and not just the coffee!) All employees are eligible for the following: • One Shift - No Night Shifts. Ever., • Opportunity to grow your career with a great company and great people!, • 24/7 Employee Assistance Program, • 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)*, • As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance., • Life Insurance*, • Short Term Disability*, • Long-Term Disability*, • Dental*, • Vision*, • Health Insurance*, • Bright Horizon - back up child and elder care*, • Spot Insurance*, • Supplemental Insurance (accident, critical illness, indemnity) *, • Meal Discount, • Complimentary premium access to the Calm App, plus 5 gift subscriptions, • Unlimited access to medical and behavioral telemedicine through Cirrus MD, • Tuition Reimbursement & High School Diploma Program, • Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more), • Childcare Discount Program, • Paid Time Off (PTO) *Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment About the Position First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues. We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience. Key Responsibilities • Learns and supports our You First culture and core values, • Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards, • Understands that we source great food for a reason and that our recipes must be followed, • Knows the restaurant sales and traffic goals – and works to exceed them, • Coaches and observes the First Watch Five Steps of Service being implemented at every table, • Understands the background story of our 10 Commandments – and puts them into action, • Responds with a sense of urgency to both customer and employee concerns, • Communicates and takes immediate ownership of repair and maintenance issues, • Is certified in food safety – and identifies and coaches in all areas of safe food handling, • Is continuously scouting for and interviewing candidates to join our team, • Keeps our company assets secure; including computers, point of sale, security systems and equipment, • Understands the key responsibilities of every position in the restaurant, • Puts an immediate stop to any inappropriate behavior, investigates as needed, • Trains, coaches, and develops team members daily, • Recognizes performance that goes above and beyond, • Accounts for all daily revenues and deposits, • Completes our admin duties – and gets required paperwork in on time Who We Are First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 650 First Watch restaurants in 33 states. For more information, visit www.firstwatch.com. First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. \nCompany Description Who We Are: First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch’s chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the 50 most loved brands in the U.S. First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace® in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet and recognized with ADP’s coveted Culture at Work Award. First Watch operates more than 650 First Watch restaurants in 33 states. For more information, visit www.firstwatch.com. Who We Are:\r\nFirst Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch’s chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the 50 most loved brands in the U.S. First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace® in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet and recognized with ADP’s coveted Culture at Work Award. First Watch operates more than 650 First Watch restaurants in 33 states. For more information, visit www.firstwatch.com.

Job Description About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary The Client Success Senior Manager provides leadership, oversight, and accountability across a portfolio of physician and practice clients managed through a team of Client Success Managers. This role is responsible for ensuring a high-quality client experience, strong retention, and consistent operational performance across the client success function. Acting as a senior bridge between clients, Client Success Managers, and internal operational teams, the Client Success Senior Manager ensures client priorities are appropriately escalated, aligned, and translated into coordinated action. The Client Success Senior Manager is responsible for managing and developing Client Success Managers, strengthening team execution, supporting high-priority client relationships, and driving consistency in communication, service delivery, and account management practices. This role requires strong healthcare and revenue cycle knowledge, people leadership capability, executive presence, sound judgment, and the ability to manage both team performance and complex client dynamics in a fast-paced environment. Key Responsibilities Team Leadership & People Management • Lead, coach, and develop a team of Client Success Managers, • Set clear expectations for client management, communication, escalation handling, and follow-through, • Provide regular feedback and performance management to ensure accountability and growth, • Support onboarding, training, and development of new Client Success Managers, • Monitor team capacity, account assignments, and coverage needs across the client portfolio Client Portfolio Oversight & Retention • Maintain oversight of the broader client portfolio, ensuring strong retention, relationship health, and service consistency across accounts, • Monitor account health, client sentiment, service risks, and retention concerns across the team's book of business, • Partner with Client Success Managers on at-risk accounts, complex client situations, and high-priority relationships, • Support strategic client conversations, business reviews, and executive-level meetings as needed Operational Accountability & Escalation Management • Oversee team execution against client service goals, internal follow-through, and resolution of client-impacting issues, • Ensure Client Success Managers are translating client concerns into actionable internal priorities and coordinating timely resolution, • Escalate material client risks, dissatisfaction trends, or performance breakdowns to leadership with clear context and recommendations Cross-Functional Leadership & Client Experience • Serve as a senior escalation point for client relationship issues and sensitive service concerns beyond the scope of the CSM, • Strengthen alignment between Client Success and internal teams to improve communication, responsiveness, and execution, • Advocate for client needs while reinforcing realistic expectations and operational consistency, • Identify recurring themes across accounts and partner cross-functionally to improve workflows and client experience Reporting, Performance Management & Continuous Improvement • Maintain visibility into team performance, account health, unresolved issues, escalation trends, and retention risk across the client portfolio, • Provide leadership with clear reporting on client success performance, account risk, major escalations, and team effectiveness, • Track trends across client accounts to identify root causes, operational gaps, and service improvement opportunities, • Help standardize client success processes, communication cadences, and account management expectations across the team Qualifications • 8+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role, • 3+ years of experience leading people, managing client-facing teams, or overseeing cross-functional account performance in a healthcare services environment, • Strong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers, • Demonstrated ability to lead teams, manage escalations, coach performance, and drive accountability across internal and external stakeholders, • Strong executive communication and interpersonal skills, with the ability to build trust, navigate difficult conversations, and represent the organization professionally, • Highly organized, detail-oriented, and able to manage competing priorities across both team leadership and client portfolio oversight, • Comfortable using reporting and operational data to assess account health, guide team performance, and support leadership decision-making, • Resilient, composed, and solutions-oriented, with the ability to perform effectively in high-pressure situations Preferred Qualifications • Experience in a medical billing company, RCM environment, or physician practice support setting, • Experience supporting physician clients, medical groups, or provider organizations in a relationship management or operational leadership role, • Working knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations, • Experience leading executive client meetings, business reviews, or high-risk account recovery efforts, • Familiarity with healthcare reporting tools, EMRs, billing platforms, PowerBI, and Microsoft Office Performance Metrics • Performance against client service goals and operational follow-through across the assigned team portfolio, • Client retention rate across accounts managed by the team, • Client satisfaction and relationship health across the broader book of business, • Timeliness and effectiveness of escalation management and service recovery efforts, • Reduction in recurring client issues and preventable escalations across accounts, • Onboarding, development, and performance of Client Success Managers, • Accuracy and timeliness of account updates, risk reporting, and team-wide internal coordination Pay Range $120,000—$165,000 USD Benefits Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Job Description About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and measurable operational success across the revenue cycle partnership. This role acts as the central bridge between clients and internal teams including billing, coding, authorizations, intake, and accounts receivable to ensure issues are addressed promptly, expectations are aligned, and client goals are translated into operational follow-through. The Client Success Manager is responsible for maintaining trust-based client relationships, driving proactive communication, managing escalations with professionalism and urgency, and identifying opportunities to improve client performance and long-term partnership value. This role requires strong healthcare acumen, professional presentation, sound judgment, executive-level communication, and the endurance to navigate complex client needs while maintaining internal accountability and service consistency. Key Responsibilities Client Relationship Management & Retention • Serve as the primary point of contact for assigned clients, building strong relationships with physicians, practice leaders, and administrative stakeholders, • Develop a strong understanding of each client's priorities, pain points, and success metrics to support retention and long-term partnership growth, • Conduct regular client meetings and business reviews to maintain alignment, reinforce value, and proactively address risks, • Identify signs of client dissatisfaction or service gaps early and coordinate action plans to protect retention Client Performance Oversight & Accountability • Monitor client performance across revenue cycle functions, including claim flow, collections trends, denials, AR concerns, and unresolved operational issues, • Translate operational performance into clear client-facing insights, action items, and priorities, • Drive accountability across internal teams by tracking commitments, deliverables, and next steps through resolution, • Support onboarding and stabilization for new or expanding client accounts Strategic Communication & Issue Resolution • Lead client communication related to service performance, operational updates, and escalations with confidence and professionalism, • Manage sensitive conversations with diplomacy, especially when addressing dissatisfaction, operational challenges, or shared accountability, • Prepare for and lead client meetings with clear agendas, status updates, and follow-up actions, • Ensure major concerns, decisions, and requests are documented clearly and communicated to the appropriate stakeholders Cross-Functional Collaboration • Partner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client needs with operational execution, • Coordinate resolution of client-specific issues impacting reimbursement, reporting, denials, claims, or workflow continuity, • Advocate for the client internally while reinforcing realistic expectations and process discipline, • Collaborate with leadership on at-risk accounts, major escalations, and service improvement opportunities, • Identify recurring themes across accounts and partner cross-functionally to improve client outcomes and consistency Reporting, Insights & Continuous Improvement • Maintain visibility into account health, client sentiment, unresolved issues, and escalation trends across assigned accounts, • Provide leadership with clear updates on account status, retention risk, and service concerns, • Track recurring issues to identify root causes and opportunities for operational improvement, • Help standardize client success processes, communication cadences, and account management best practices Qualifications • 5+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role, • Strong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers, • Demonstrated ability to manage client relationships, navigate escalations, and drive cross-functional follow-through in a service environment, • Strong communication and interpersonal skills, with the ability to build trust and handle difficult conversations with professionalism and tact, • Highly organized, detail-oriented, and able to manage multiple priorities effectively, • Comfortable using reporting and operational data to support client discussions and internal accountability, • Resilient, composed, and growth-oriented, with the ability to perform well in high-pressure situations Preferred Qualifications • Experience in a medical billing company, RCM environment, or physician practice support setting, • Experience supporting physician clients, medical groups, or provider organizations in a relationship management or operational liaison role, • Working knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations, • Experience leading client meetings, business reviews, or performance discussions with external stakeholders, • Familiarity with healthcare reporting tools, EMRs, billing platforms, PowerBI and Microsoft Office Performance Metrics • Performance against client service goals and operational follow-through, • Client retention rate across assigned accounts, • Client satisfaction and relationship health, • Timeliness and effectiveness of issue resolution and escalation management, • Reduction in recurring client issues and preventable escalations, • Onboarding and stabilization success for new or transitioning accounts, • Accuracy and timeliness of account updates, risk reporting, and internal coordination Pay Range $85,000—$125,000 USD Benefits Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

About Health Monitor Network Health Monitor Network is a targeted healthcare marketing platform that connects patients and healthcare professionals at every point of care — the waiting room, the exam room, the home, and on the go. We reach 450,000+ physicians and HCPs across 250,000+ medical offices, and a patient audience of 20M+, delivering trusted, specialty-specific educational content produced by our in-house editorial team and Medical Advisory Board. Our portfolio spans patient (DTC), HCP, and OTC solutions — point-of-care screens, print and digital patient guides, HCP omnichannel engagement, podcasts, and video. The market around us is moving quickly: check-in and intake data, retail media networks, digital out-of-home, connected TV, and AI-driven engagement are all reshaping what pharma marketers expect from a point-of-care partner. This role exists to help us get ahead of that. The Opportunity SVP of New Product Development is building the next generation of Health Monitor products some built in-house, some through partnerships, all of them aimed at expanding what we can offer pharma and OTC brands beyond our current portfolio. There is an active pipeline of concepts under evaluation, spanning new data assets, AI-enabled engagement layers, and new media formats. We are looking for a contract Product Manager to be the operating partner on that pipeline: the person who keeps the work moving on schedule, turns strategic direction into defined and documented products, and produces the artifacts specs, one-pagers, positioning, sell sheets that let a concept be evaluated, approved, sold, and built. This is a hands-on individual-contributor role. There is no team to manage. There is a lot to build. What You'll Do Product Management — define and document the products • Take an early-stage concept and develop it into a defined product: the problem it solves, who buys it, what it includes, and why it wins., • Features and requirements: write the product definition feature set, MVP scope, phasing, user flows, data requirements, and acceptance criteria — in a form both a build partner and an internal team can execute against., • Value propositions: articulate the customer-facing value for each product and each audience (pharma brand teams, agencies, HCPs, patients), grounded in a clear view of the competitive set., • Business case: assemble the inputs — market sizing, pricing and packaging options, build-versus-buy analysis, effort and cost estimates — into a recommendation the SVP can bring forward for approval., • Conduct the supporting research: competitive scans, category trends, customer and internal stakeholder interviews, and readouts that end in a recommendation., • Maintain the product idea pipeline — keeping the working list current, prioritized, and decision-ready., • Identify and evaluate potential technology, data, and content partners; run structured comparisons against defined criteria., • Serve as day-to-day contact for partner and vendor conversations — discovery calls, demos, capability reviews, pilots, and integration planning. Product Marketing — produce the material that sells it • Draft the go-to-market materials for new products: positioning and messaging frameworks, sell sheets, one-pagers, sales decks, FAQs, and internal enablement guides., • Work with editorial, creative, and design to bring materials to a finished, on-brand state., • Translate technical or data-heavy capabilities into language a brand manager or agency planner immediately understands., • Partner with sales to pressure-test messaging against real client conversations and to support early pitches. How We Work Together The SVP sets direction, priorities, and the guardrails. Within those, you run. You should be comfortable being handed a concept and a deadline and coming back with a structured plan, a first draft, and the three questions that actually need a decision — rather than waiting to be told the next step. The strategic frame is set; the value you bring is turning it into defined, documented, sellable products faster and more thoroughly than it could be done otherwise. What You Bring Required • Bachelor's Degree in Business, Marketing, Communications, or related field., • 5–7 years in product management, product marketing, or product-led program management — including direct experience taking a product from concept through definition to launch., • Demonstrated project management ability: you hold a multi-workstream timeline in your head and on paper, and things you own hit their dates., • Excellent written communication. This role is measured substantially in documents — specs, briefs, business cases, positioning, sell sheets — and they need to be clear, well-organized, and near-final on first pass., • Comfort with ambiguity and a genuine self-starter disposition: you build the structure when none exists yet., • Strong stakeholder skills — credible with executives, effective with sales, and patient with technical and creative partners., • Analytical fluency: you can size a market, model simple pricing scenarios, and build a defensible business case., • Able to work on a hybrid schedule from our Montvale, NJ headquarters. Preferred • AIPMM Certified Product Manager, • Experience in healthcare, health tech, or pharma marketing — point-of-care media, HCP engagement, patient education, or EHR/practice-workflow platforms especially valuable., • Background in B2B media, adtech, or data products — audience targeting, programmatic, DOOH/CTV, retail or health media networks., • Familiarity with pharma marketing constraints: MLR review, adverse-event handling, HIPAA-adjacent data practices., • Experience evaluating and standing up technology or data partnerships, including build-versus-buy analysis., • Working knowledge of applied AI in a content or engagement product context., • Prior contract or consulting experience — you ramp fast and produce early. What Success Looks Like First 30 days — You know the portfolio, the competitive set, and the active pipeline. You've met the internal stakeholders each product depends on, and you've established the tracking system and working cadence we'll use going forward. By 60 days — Priority concepts have a documented product definition and a timeline with owners and dates. Partner evaluations are underway with clear criteria. The SVP has current status without having to ask for it. By 90 days — At least one product is defined end to end — features, value proposition, business case, partner path, and a first set of marketing materials — and is ready to go in front of leadership or in front of a client. Ongoing — Milestones are met. Documentation is current and trusted. Sales has material they can actually use. Fewer things need the SVP's hands to move forward. To Apply Please submit a resume along with a brief note on a product you defined and documented from concept through launch — what you owned, what you produced, and how it landed. Writing samples are welcome and encouraged: a spec, a positioning brief, a business case, or a sell sheet you wrote. Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

Job Description We areseeking an experienced Cardiac Surgery Nurse Practitioner or PhysicianAssistant for a full-time locum tenens opportunity in Hackensack, New Jersey.This outpatient-only assignment is covering a leave of absence and offers acollaborative practice environment with an established cardiac surgery team. Compensation: $125 Per Hour PositionHighlights • Schedule: Monday–Friday, four 10-hour shifts per week (alternating day off), • Setting: Outpatient only ClinicalResponsibilities • Evaluate and manage preoperative and postoperative cardiac surgery patients, • See approximately 10 patients per day, • Perform minor postoperative procedures, including:, • Wound debridement, • Wound packing placement, • Collaborate closely with cardiac surgeons and advanced practice providers to ensure continuity of care PracticeEnvironment • Work alongside 5 Cardiac Surgeons, • Collaborate with 5 outpatient Advanced Practice Providers and the Clinical APN Manager, • Coordinate care with the inpatient NP/PA team, • Supported by experienced clerical coordinators, scheduling staff, certified medical assistants (CMAs), an office supervisor, and an office manager Qualifications • Nurse Practitioner or Physician Assistant with cardiac surgery experience, • Active New Jersey license, • Current DEA and CDS (Controlled Dangerous Substances) registration, • Experience managing cardiac surgery patients in an outpatient or surgical practice setting preferred

Job Description Our practice, Riverside Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care. What You’ll Do: The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients. The successful candidate will be able to: • Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately - Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families - Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual - Post all self-pay charges, collect payments, and provide patients with receipts - Reconcile billing slips to daily schedule - Update patient information, including demographics, insurance, HIPAA forms, and financial waivers - Schedule appointments accurately according to department guidelines, using a waitlist when applicable - Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly - Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings - Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations - Demonstrate the ability to follow downtime procedures adequately - Perform any and all other duties as assigned What You’ll Bring: • High School Diploma required, A.S. Degree in healthcare/related field preferred - 1+ year of dental administration experience highly preferred - Comprehensive knowledge of electronic medical systems - Adeptness in the healthcare industry - Excellent phone etiquette and ability to establish rapport with diverse clientele - Able to prioritize workload and perform in a fast-paced and challenging environment Perks of the Job: • Highly competitive salaries & annual performance and compensation reviews - Competitive health insurance and benefits, including medical, dental, vision, disability, and more - 401k retirement savings plan that includes employer match - Generous Paid Time Off, sick leave, and paid holidays - Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the Northeast About MAX Surgical Specialty Management: Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons’ independence while offering robust support systems, access to advanced technology and opportunities for financial growth. Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com. MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.

Summary: Overview As a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager, LVT reports directly to the Senior Director, Floor Managers, and has 10–12 direct reports. In this role, you serve as both a clinical and operational leader, balancing hands-on Licensed Veterinary Technician (LVT) responsibilities with oversight of daily hospital operations. As the Medical Staff Floor Manager, you will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards. You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes. You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives. Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location., • This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. Lead staff in appropriate and professional handling of any adverse client or patient events. Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of callouts, injuries, increased volume, etc. Ensure safety needs are met; incident reports are completely and accurately filled out, submitted to benefits, legal, and safety team; readily report workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to the benefits team. Assist staff on the hospital floor with direct animal care at least 50% of the work week. Review and approve operations team schedules as needed, time off, and timecards. Perform all the duties of an AAH Licensed Veterinary Technician as needed. Assist in general and preventative maintenance needs for all AAH medical equipment. Assist in oversight of Controlled Substance Reporting and all DEA records and ordering including controlled substance reporting and technician's Cubex registration and training. Oversee standards for all supplies including medical, basic animal care & blood supply. Communication & Leadership Attend and lead daily huddles/meetings to ensure optimal workflow. Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Perform other duties as assigned Qualifications New York State Veterinary Technician License required Proficient in Excel, Word, and Outlook required Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. Must be flexible and tactful in all communications Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance Must possess the ability to work standing for 10 or more hours Ability to exemplify ASPCA's core values and behavioral competencies Education and Work Experience Experience managing people preferred Experience working in a veterinary setting required At least 1 years' experience in an operational role required Ability to direct people as well as to interact with people fairly and courteously. Experience handling and restraining animals required Additional Information We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice Stay Connected – Join Our Talent Community: If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community. About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Applicant Notices Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in AZ, CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, ND, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), TN, and WI should click here for additional information about general applicant notices.