Assistant General Manager
hace 18 días
Brandon
Job DescriptionBenefits: • Family-owned business, • People first, entrepreneurial culture, • 40% employee discount, • Free milkshake during shift, • Personalized skill & career development, • Competitive wages + tips, • Flexible schedule We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: • Deliver Joy: Delivering an exceptional guest experience is at the heart of what we do. Were all about those memorable moments that keep people coming back for more., • Growth: Embark on a journey with us where our goal is to give you opportunities to grow and develop., • Lead with Confidence: Youll run the day-to-day, but youre never alonewell be there to back you up every step of the way., • Work with a Great Team: Were all about people, and that starts with a collaborative, supportive environment where every team member shines., • Shift Shakes: Enjoy the best shakes on the planet every shift you work., • Become a Chocolate Expert: Develop into a chocolate making, and tasting, expert other chocolates will never taste the same. WHAT WE ARE LOOKING FOR • Natural Leaders: You love inspiring your team and keeping things positive., • Brand Ambassadors: You promote an excellent employee culture and guest experience., • Growth-Minded Go-Getters: Youve got your sights set on growth, and were here to help you reach it., • Clear Communicators: You know how to connect with your team and keep things running smoothly., • Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory., • Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance., • Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies., • Partnering with the Owner, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget., • Team up with the Owner to exceed regulatory health and safety standards., • Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns., • Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols., • Generate concise reports on retail performance for Owners review., • Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events., • Maintain a clean and welcoming store environment for guests., • Keep those POS register systems ticking perfectly at all times., • Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting, • Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials, • Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays, • Composure, positivity, flexibility, and time management ability necessary to succeed in a, • performance-driven retail environment, • Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills, • Ability to plan and prioritize workload, • Knowledge of Microsoft Office, • Ability to lift and/or handle packaged goods and materials up to and including 25lbs