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Job Description Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. • Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Wealth Path Wealth Advisor works in a client-focused, team-centered environment under the direction of one of the firm's Managing Directors and Wealth Path leadership to support the team's region-wide business development and client service efforts. Essential Job Functions for the Wealth Advisor will include: • Functioning as the primary trusted advisor to a book of 150-250 Wealth Path clients, • Ensuring retention of the firm's clients and bringing in additional assets from existing clients to move clients from Wealth Path into Custom Wealth, • Successful onboarding or transitioning of 10-50 new clients a year to obtain a client book size of 250 clients, • Supporting the team's Regional Vice Presidents and Managing Directors as a subject matter expert (SME) in the areas of investments, tax, pension, estate, insurance, and general financial planning, • Analyzing, drafting, editing, delivering, and presenting financial planning modules to clients, • Managing client communications and follow-up with clients' other advisors, • Ensuring adherence to company standards of client care, 1 annual meeting, referrals and retention, • Attending company workshops or lectures and speak to groups of potential clients when called upon, • Implementing company policies and procedure Education: • Certified Financial Planner (CFP) designation; additional certifications Chartered Financial Consultant (ChFC), Personal Financial Specialist (PFS), Chartered Financial Analyst (CFA) or Chartered Investment Consultant (CIC) would be considered, • Strong knowledge of and the ability to present investment, finance, insurance, and tax planning concepts, • Has achieved core knowledge of job skills; may spend 50% or more time on Financial Planning, • Excellent Client Focus and client-oriented position, but sales aptitude and experience is also highly desired, • Continually seeks to enhance job knowledge, learn quickly and efficiently, • Must be a humble, entrepreneurial, hardworking team player with a positive "can do" attitude, • Proficiency with MS Word, Excel, PowerPoint, and Outlook; experience with Salesforce and financial planning software preferred, • Technical and analytical training and experience in financial planning, • Demonstrated flexibility, versatility, and ability to manage multiple priorities and deliver to tight deadlines in a team environment, • Ability to work without close supervision managing and prioritizing deliverables, • Must be highly flexible and confidential with all matters, • Ability to travel up to 50% as required for local and national client meetings; plus, to national educational trainings and seminars as needed for role Competencies: Business & Technological Knowledge Industry Experience Advanced knowledge of the industry, financial products, and financial planning concepts Economic Landscape Advanced knowledge of the economic landscape/general understanding of impact on the Firm and clients Business Ops - CSU Strong working/core understanding of CSU Operations SO's - FWS Can generate and review performance reports and present recommendations to client relationship manager SO's - FP Advanced knowledge of financial planning concepts and Firm's services/offerings; Financial Planning software and comparison tools; provides project management of client assignments; can analyze, draft, edit, deliver, and present financial planning modules to clients Wealth Management Strong core understanding of our investments and ISG; perform asset allocation and analysis for portfolio reviews/investment research; Can prepare reports to illustrate trends and possible risks of various investment opportunities Core Tech/Platforms Expert use of all Core Technology (Microsoft Office, Box, Custodian Sites, Task Mgmt tools, Salesforce, Docusign) Compliance Comprehensive understanding of compliance requirements INTERPERSONAL EFFECTIVENESS Teamwork & Collaboration Role model for cross-Firm teamwork and collaboration Work Environment Role model for contributing to a positive work environment Balancing Priorities Balances competing priorities and manages time pressures with composure Trustworthiness Instills trust across the Firm as someone who can be counted on for honesty, integrity, and reliability Professional Presence If needed, can facilitate aspects of client, team meetings and internal trainings; participates appropriately in business/social functions Communications Presents oral and written communications in a concise and well-organized form CLIENT FOCUS & ACCOUNTABILITY Client Service Assists in the development of materials for client meetings and follow-ups. Proactively seeks opportunities to provide support to Wealth Advisors Resource Coordination Begins to establish internal resource channels needed to deliver high quality work on a timely basis Growth Mindset Can play a supporting role in business development activity/activities; beginning to build a network of business contacts in the market Quality Takes responsibility for ensuring work quality LEADERSHIP Guiding Principles Consistently demonstrates full commitment to Firm vision and values Talent Development & Team Leadership Formally involved in training, coaching, and mentoring more junior employees; leads planners in the production of client deliverables; ensures that planners are developing. Seeks new leadership opportunities. Innovation & Change Management Identifies opportunities for improvement and proposes solutions Firm-building Represents the Firm in a professional manner Driving Results Partners with others to support achievement of KPI goals Work Schedule: Business hours Monday through Friday. Working Conditions: Professional office environment. Working inside. Standing and sitting. Will be assigned to a work station. Travel assumed at up to 50% of the time for client needs and/or required internal or external trainings. #LI-Hybrid Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: • Company Paid Basic Life & AD&D Insurance, • Company Paid Short-Term and Long-Term Disability Insurance, • Supplemental Life & AD Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance, • Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan., • Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan., • Two comprehensive Dental Plans, • Vision Insurance Plan, • Dependent Care Savings Account for child and dependent care., • 14 Company Paid Holidays with a full week off at Thanksgiving., • Generous paid time off program for vacation and sick days, • Employee Assistance Plan, • Family Medical Leave, • Paid Parental Leave (6 weeks), • Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time., • Adoption Assistance Reimbursement Program, • Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more., • 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email . This email is for accommodation requests only. Accommodations are made on a case-by-case basis. Applicants have rights under federal employment laws: • Family and Medical Leave Act (FMLA), • Employee Polygraph Protection Act (EPPA), • E-Verify, • Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

Salary: $130,000 - 150,000 per year Requirements: • I have at least 5 years of experience in incident response and vulnerability analysis., • I am proficient in a minimum of two scripting or programming languages, such as Python, Bash, or PowerShell., • I possess practical experience working in lab environments for attack simulations and testing using tools like Proxmox, vCenter, and Terraform., • I can interpret various sources of threat intelligence and apply them effectively for exploit recreation., • I have demonstrated experience with tools and techniques commonly used in penetration testing or red teaming., • I understand network-based attacks, protocol analysis, and signature-based detection., • My documentation and reporting skills are exceptional., • I am a US Citizen., • Responsibilities:, • I showcase my proficiency in multiple programming and scripting languages, including Python, Bash, and PowerShell., • I develop and execute exploit scenarios based on real-world vulnerabilities and relevant threat intelligence., • I set up vulnerable systems, including Windows, Linux, macOS, and iOS, for simulation and testing., • I analyze and recreate vulnerability exploit scenarios using both technical documentation and threat intelligence., • I create detection mechanisms and write custom signatures to identify specific attack patterns., • I produce thorough documentation of my research, detailing procedures, system responses, and risk assessments., • I collaborate with internal cybersecurity teams to turn exploit findings into strategic defensive actions., • I stay updated on zero-day vulnerabilities, emerging threats, and evolving security tools., • I maintain strong, hands-on expertise in vulnerability analysis, exploitation techniques, and the creation of detection signatures., • Technologies:, • Bash, • Linux, • macOS, • Network, • PowerShell, • Python, • Security, • Terraform, • Windows At Alyn Inc., we collaborate with Fortune 50 companies and premier government agencies to enhance their Cybersecurity Operations programs. Our mission focuses on aligning organizational structures with NextGen initiatives, ensuring efficiency and effectiveness in cybersecurity through expert guidance. We are currently looking for a dedicated Exploitation Detection Analyst who possesses a thorough understanding of vulnerability analysis, exploit development, and penetration testing techniques. This role requires simulating advanced cyber threats in a controlled lab environment, analyzing critical vulnerabilities, and generating actionable intelligence to strengthen our organizations security posture. The ideal candidate will have hands-on experience with various operating systems, familiarity with scripting languages, and a passion for staying ahead of emerging cyber threats. Education Requirements: • A Bachelor’s degree or equivalent work experience., • Certifications such as GXPN, GPEN, GREM, or CISSP, or other similar credentials. Job Type: Full-time, Permanent Salary: $130,000.00 - $150,000.00 per year Benefits: • 401(k) with matching, • Dental insurance, • Employee assistance program, • Employee discounts, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Professional development assistance, • Referral program, • Tuition reimbursement, • Vision insurance Experience Requirements: • 5 years in Cybersecurity Incident Response (Required), • 5 years in Vulnerability Analysis (Required) Commute Requirement: • I am able to commute to Atlanta, GA 30329 (Required). Work Location: In person last updated 51 week of 2025

Your Place in Applied ABC's Provider Network! Applied ABC’s growing network of providers spans 28 states and supports thousands of patient families on their personal journeys with Autism. As a member of our network, you are given priority assignments for cases in your area. You also gain access to a variety of exclusive benefits offered to our ABA providers. • Priority case assignment for home-based therapy, • Access to unique ABA learning and training opportunities, • Free 40-Hour RBT training and certification prep course (a $300 value!), • Support from ABA industry veterans and top clinicians in the field. What We're Looking For A Behavior Technician (BT) with the capability to work under the supervision of a Board Certified Behavior Analyst (BCBA). This therapist's role takes place directly in the homes of children with autism. About the Position • Implement unique, one-to-one behavioral intervention plans, • Participate in continued staff training on ABA techniques, • Regular communication with supervisory staff, • Operate under the supervision of a BCBA, • Weekday and weekend availability, • Access to unique learning opportunities, • Competitive pay, • Support from ABA industry veterans, • Opportunities for career advancement, • 1 year minimum of ABA experience Applied ABC is a rapidly growing, clinician-owned ABA therapy agency that provides both in-home and in-center therapy for children with autism. We also provide customized training for ABA basics, understanding behavior, classroom management, data collection, and peer conflict.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description We are looking for a strategic, commercially minded, client‑centric, and technically fluent Senior Product Manager to drive the analytics, reporting, and insights capabilities of our Integrated Risk Platform—a core component of Visa’s mission to protect the global payments ecosystem through real‑time fraud detection, risk scoring, and intelligent decisioning. In this role, you will lead Analytics, Reporting, & Insights capabilities that serve as a core component of the Visa Integrated Risk Platform. In this role you will closely collaborate with Engineering, Data Science, and client-facing teams to deliver intelligent, scalable, and high-performance capabilities global in a SaaS delivery model. You will be responsible for translating complex stakeholder needs into platform solutions that reduce fraud, enhance trust, and drive measurable outcomes for our diverse client base - including Issuers, Acquirers, FinTech’s, Merchants, and Networks. What You’ll Build Fraud Analytics & Reporting You will define and deliver next‑generation analytics and reporting capabilities that serve as a core component of the Visa Risk Platform. • Real-time KPI dashboards for fraud trends, case volumes, decision summaries, fraud $ prevented, etc., • Analyst & Supervisor views with queue health, SLA tracking, and team performance metrics., • Root-cause exploration tools for false positives, false negatives, and decision flows., • Global risk visibility tools enabling partners to benchmark performance against peers. Partner with Visa’s AI/ML & research teams to integrate: • GenAI summaries of fraud trends and anomalies., • Agentic analytics to proactively investigate data shifts., • Predictive insights for emerging fraud patterns. Design a scalable reporting platform with: • Configurable reports across tenants, geographies, and product lines., • Scheduled delivery with precision filtering and compliance alignment., • Export, APIs & data sharing for enterprise data teams., • Strong governance around multi-tenant data access and role-based visibility. Key Responsibilities: Product Strategy & Vision • Define the long-term strategy for Visa’s fraud analytics & Reporting platform, • Build a clear roadmap across dashboards, data models, AI insights, and reporting APIs, • Lead an API-driven, multi-tenant analytics platform supporting multiple Visa products, • Write clear, well‑structured Epics and Features that translate strategy into actionable engineering work., • Track the status of epics, features, and in-flight deliverables across engineering squads, • Champion platform-first design, reusable components, and modular architecture, • Ensure the analytics and reporting platform capability supports onboarding, automation, and self-service, • Track key performance indicators around adoption, usage, latency, and platform health, • Conduct continuous backlog grooming, roadmap updates, and release planning., • Integrate AI/ML capabilities to improve insights and user productivity, • Use GenAI tools for prototyping, narrative generation, and user research, • Apply AI-driven analytics to understand customer behavior and product performance, • Ensure responsible AI practices (transparency, fairness, explainability), • Work closely with engineering, data science, design, risk experts, and customer-facing teams, • Partner with PMs across Rules, Case Management, Identity, and other Foundational Services, • Gather customer feedback and incorporate it into product improvements, • Communicate roadmap and updates to leadership and stakeholders, • Partner with data engineering to define models, pipelines, and metrics Basic Qualifications • 10 or more years of relevant work experience with a bachelor's degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD), • Experience with AI/ML products, Dashboard, and reporting particularly in production environments, • Background in fintech, risk management, or financial services preferred, • Demonstrated success launching technical products for non-technical users, • Able to break down complex technical ideas into clear user value, • Strong communicator who writes clearly, listens actively, and works well across teams, • Uses data to make decisions and is comfortable with experimentation and A/B testing, • Understands customer needs and applies design thinking to shape solutions, • Balances innovation with practical delivery needs and business priorities, • Comfortable operating in fast‑moving, ambiguous environments, • Knowledge of global markets, competitive landscape and related dynamic, • Uses strong customer empathy to identify real problems and partner with UX & other stakeholders to design meaningful, intuitive experiences., • Comfortable working with modern architectures like event‑driven systems, streaming data, and real‑time platforms, • Good understanding of APIs, integrations, and how systems communicate, • Familiar with AI/ML concepts and tools, including LLMs, embeddings, vector stores, or RAG, • Awareness of UI/UX practices and ability to use quick prototyping tools when needed, • Knowledge of cloud technologies (AWS preferred), data pipelines, and analytics tooling Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,700.00 to 208,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Description Remote SOC Analyst needs 2+ years of experience in a SOC or cybersecurity operations role. SOC Analyst requires: • Security certifications such as Security+, CySA+, GCIH, GCIA, or equivalent., • Experience with scripting (Python, PowerShell) for automation and analysis., • Exposure to cloud security monitoring (Azure, AWS, GCP)., • Understanding of compliance frameworks (e.g., NIST, ISO 27001, PCI-DSS)., • Experience with Microsoft Sentinel for SIEM and Microsoft Defender for Endpoint for EDR., • Solid understanding of TCP/IP, Windows/Linux OS internals, and common attack vectors., • Alert Triage & Validation: Investigate and validate alerts escalated from our security partners using SIEM, EDR, and other security tools., • Incident Response: Execute containment and remediation steps for confirmed incidents. Escalate to Tier 3 when deeper forensic or threat hunting expertise is required., • Threat Analysis: Correlate data across multiple sources (network, endpoint, cloud) to identify patterns and indicators of compromise (IOCs)., • Detection Tuning: Work with engineering and Tier 3 teams to fine-tune detection rules and reduce false positives., • Process Development: Document SOC workflows, procedures, and incident handling processes. Build and maintain runbooks to standardize response actions and improve operational efficiency., • Continuous Improvement: Stay current on emerging threats, vulnerabilities, and security technologies. Recommend improvements to detection and response capabilities.

Job Description Cerebral and Resilience Lab have joined forces to build a new standard in mental health care—one that emphasizes better outcomes through stronger clinical decision-making, rigorous training, and professional excellence. By combining Resilience Lab's Methodology & clinically-led training Institute with Cerebral's extensive reach, clinical network, and care capabilities, we are creating a national model for high-quality, integrated, and accessible behavioral health care. We believe quality mental health care starts with curiosity, professionalism, and mastery of clinical decision-making. Joining our team means committing to show up on your best foot every day where you'll be equipped with structured training, supportive supervision, and a methodology designed to guide you in making sound clinical decisions. The Role: Cerebral is looking for a dynamic and highly motivated Senior Financial Analyst to join our team. You will work with the Finance & Accounting team and collaborate with diverse stakeholders and cross-functional teams to help drive the direction of Cerebral's growth. You will enable senior leadership to make better business decisions and will work closely with them to evaluate, plan, execute, and measure strategic business initiatives. This is a full-time, remote role that will report into the VP, Finance. Who you are: • BA/BS Degree in Finance, Business, Economics, Accounting, or related field, • 3-5 years of experience in FP&A, corporate finance, investment banking, private equity, or accounting, • Exceptional analytical, problem-solving, and business judgment skills, • Results orientated with attention to detail; able to drive projects from planning to completion with limited oversight, • A low ego and can-do attitude; willingness to admit mistakes and work to remedy them, • Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams, • Flexibility to prioritize deliverables and re-prioritize them at a moment's notice, • Own and update the company's weekly and monthly financial operating model, • Help prepare and maintain our monthly financial reporting which provides key insights and financial performance metrics to management, • Partner with Accounting to align on the various corporate expenses to ensure accuracy of corporate reporting, • Assist in researching payables and collaborate with department leaders to help manage their vendor relationships, • Monitor operations team processes to ensure alignment with budget and to find potential cost-savings opportunities, • Work with key stakeholders to identify and execute across a variety of new initiatives related to RPA, Product, third-party systems and and cross-team process efficiencies, • We Deliver Client Impact: Relentlessly focusing on advancing personalized, high-quality, evidence-based care that improves people's lives, • We are One: Bringing our collective expertise together as a unified team, strengthened by collaboration, trust, diversity of thought and shared purpose, • We Aim Higher: Continuously curious to drive our learning, our innovation and our personal growth to reach our full potential, • We are Generous: Giving more than we take with compassion, empathy, support, openness and a willingness to help those in need Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. "Cerebral" is the brand name commonly used by Cerebral, Inc. and CMG.

Job Description Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability. Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance. Responsibilities: · Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations. · Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate. · Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence. · Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices. · Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. · Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions. · Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance. · Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance. · Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes. · 24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems. · Mentoring: Mentor and provide guidance to junior support staff. Qualifications: · Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). · Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment. · Strong knowledge of the software development life cycle (SDLC) and ITIL processes. · Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks. · Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk). · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and collaboratively as part of a team. · IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus. · Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.). Preferred Skills: · Experience with cloud computing platforms (e.g., AWS, Azure, GCP) · Familiarity with DevOps practices and tools · Understanding of network and server infrastructure.

Job Description HI, Hope you're doing well This is Pankaj from 4P Consulting please see below job description Job Title: GIS Analyst Location: Atlanta, GA (onsite) Contract: 24-Months The GIS Analyst will develop an understanding of current data state, workflows and processes and develop solutions for integrations, transformations and deliverables. This will include GIS data analysis, data mining, technical support and database maintenance to meet internal and external customers’ requirements. This role requires demonstrated ability to solve complex problems and recommend regarding the best track for data development and processing. Project work will involve process improvement, quality control, data creation from spatial and tabular sources, conversion, migration and maintenance. Required: · Experience with Esri geodatabase design, structure and management – including the manipulation of tabular data in GIS, and joining/linking related data · Intermediate knowledge of SQL and relational databases · Thorough understanding of Esri ArcGIS (including ArcCatalog, ArcToolbox, ArcMap, ArcSDE and related products) · Knowledge of batch files and Python scripts to assist in repetitive daily activities · Ability to quickly learn new skills and abilities database technologies, data modeling, and scripting as needed Preferred: · Knowledge of publishing with ArcGIS Server, ArcGIS Pro, ArcGIS Online and Portal for ArcGIS, including data versioning, multiuser and replication · Experience with Natural Gas Utility and/or working with Enterprise databases and geometric networks · Experience using Esri Data Reviewer and Workflow Manager Extensions · Experience converting data between CAD and GIS · Experience incorporating non-spatial Enterprise databases with GIS to fulfill ad hoc analysis requests · Development using Python, FME and/or Esri ModelBuilder · Strong understanding of content and document management applications Applicant may possess a combination of equivalent education and work experience. Specific Skills & Knowledge: Required: · Esri ArcGIS 10.2x – advanced proficiency · MS Office suite (Access, Excel, Word, PowerPoint, Visio) – advanced proficiency · Esri ArcGIS Enterprise – intermediate proficiency · Geometric Network – intermediate proficiency · Model Builder – intermediate proficiency · Python – intermediate proficiency · SQL RDBMS – intermediate proficiency · AutoCAD/CADD – basic proficiency · Visual Basic/VBA – basic proficiency · SharePoint – basic proficiency · Excellent verbal and written communication skills · Excellent geoprocessing and spatial analysis skills · Strong requirements review, analytical, and problem solving skills · Application testing script development and performance of testing · Ability to quickly learn and apply new technologies · Ability to function independently and as a team member · Ability to handle multiple assignments and changing priorities · Ability to work effectively with limited direct supervision Preferred: · Schneider Electric ArcFM · Current GIS industry trends (remote sensing, GPS technology, etc.) – intermediate understanding · FME, Data Interoperability– intermediate proficiency · Utility Pipeline Data Model (UPDM) – basic understanding MAJOR JOB RESPONSIBILITIES: Specify major duties performed by the job and % of time spent on duties. • Technical project tasks, including database design, advanced GIS analysis and modeling, • Performs data mining activities to meet customer requirements/specifications, • Provides specialized queries, maps and reports to meet customer requirements/specifications, • Performs application testing and documentation of defects, • Interfaces with Information Services (IS) GIS Support group; represents users' issues, • Interfaces with users; documents requested/needed changes, • Performs weekly analysis on mission critical GIS data to audit and sustain data integrity, • Develop methods and perform quality assurance/quality control on GIS and non-spatial data to meet quality goals, • Serves as Subject Matter Expert on GIS projects and solution definition workshops, • Identifies training requirements; creates and maintains training and procedural documentation, • Identifies new GIS technologies/processes/applications to improve inter-/intra- departmental functions, • Uses and creates automated processes using Model Builder/Python scripting or other tools, • Processes, prepares and converts data to enter into GIS from a variety of data formats, • Analyzes current business processes and recommends best practice solutions Thanks and Regards Sr. Talent Acquisition Specialist Pankaj Mishra +1 205-756-4834

Job Description Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today's healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people. About the Job We are seeking a highly skilled and proactive Expert Business Analyst with deep Salesforce expertise to join our growing team. In this role, you will partner with Product, Engineering, and cross-functional stakeholders to drive detailed requirements gathering, refine user stories, and support the successful execution of agile development processes—with a strong emphasis on Salesforce Customer Experience portal implementation and Service Cloud functionality (Cases, Chats, etc.). You will serve as a critical liaison between business stakeholders and technical teams, ensuring alignment on business needs and functional specifications. Your ability to lead productive discussions, translate complex concepts, and foster collaboration will be key to delivering high-quality, scalable solutions. If you have hands-on experience implementing Salesforce portals and Service Cloud features, thrive in a fast-paced environment, and excel in agile practices, we want to hear from you. Key Responsibilities • Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.)., • Act as the subject matter expert for Salesforce enhancements, configurations, and integrations., • Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development., • Collaborate with stakeholders to define scope, priorities, and business challenges., • Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting., • Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives., • Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects., • 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience., • Must have: Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge)., • Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations., • Skilled in Agile methodologies and backlog refinement., • Excellent communication and collaboration skills across technical and non-technical audiences., • Experience with enterprise tools like Zuora, NetSuite, or Workday., • Familiarity with API integrations, data flows, or light SQL., • Background in SaaS, healthcare, or regulated industries. As an Expert Business Analyst, you'll play a pivotal role in shaping the evolution of our Salesforce platform and driving initiatives that enhance customer experience and operational efficiency. If you're ready to lead through influence, solve meaningful problems, and make an impact—this role is for you. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Job DescriptionUnder general supervision, analyzes user requirements, procedures, and problems to automate business processes. Provides installation, network access, control and troubleshooting for computers. The Dept. of Labor (GDOL) is looking for a skilled and experienced Quality analyst (tester) This role involves writing testcases, testing the applications, validating the results, identifying and logging the bugs. The ideal candidate will possess a deep understanding of testing Java programming language, and JCL on IBM/DELL mainframe operating systems. This is a consulting position offering a challenging opportunity to contribute to critical projects and enhance your technical skills in a dynamic environment. Responsibilities: analyzing business requirements and develop detailed test plans, test scenarios and test cases. Perform testing activities for Java, programs on distributed platforms. Strong Experience with database technologies such as Postgres and DB2 including queries and data verification Execute test program changes, update test files, run tests, review results, and ensure the correctness of program changes based on provided requirements. Hands on experience in Jira tool Prepare both program-level and user-level documentation to support the software development lifecycle. Organize, manage and provide clear guidance to teams in order to reach the testing goals and tight deadlines with candor, transparency & collaboration. Required Experience/Skills: Minimum of 5 years experience in Testing Java programs Proven experience with DB2 and Postgres Solid understanding of the full software development life cycle, including writing test cases, execution of test cases and integration testing, and deployment. Ability to troubleshoot, test, and debug computer software to produce required outcomes. Strong analytical skills to support non-database functions, correct data errors, and develop data analysis/summary reports. Experience in preparing comprehensive documentation for both program-level and user-level. Excellent communication skills to obtain user sign-off on all changes prior to moving to production. Capability to follow organization guidelines and procedures for checking out source code, migrating changes, etc. Commitment to enhancing software for improved efficiency and reduced operating time. Good to have /Skills: Java programing knowledge AWS hands on experience Postgres DB experience Kofax

Job Description We’re Hiring! Information Systems Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The Information Systems Analyst position is all about making sure our bank's critical applications are interconnected, automated, and streamlined. The Analyst will strive to keep our systems connected and efficient, automate processes to save time and reduce errors, enhance performance and user experience, and provide timely and effective technical support for application-related issues as well as: • Database Management: Oversee the management and maintenance of databases to ensure data integrity and availability., • Custom Report Generation: Review, generate, and troubleshoot custom reports from the core processing application Horizon 360 BI and other ancillary systems., • Application Integration: Collaborate with project teams to integrate applications with the core processing systems Horizon XE and Horizon 360 BI., • System Integration: Ensure all critical applications are interconnected and functioning cohesively., • Process Automation: Develop and implement automated processes to enhance efficiency and reduce errors., • Workflow Streamlining: Optimize workflows to improve performance and user experience., • Technical Support: Provide prompt and effective technical support for application-related issues., • Data Analysis: Analyze data to identify trends, issues, and opportunities for improvement., • Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures., • Collaboration: Work closely with other IT team members and departments to ensure alignment and support for business objectives Strong problem-solving and analytical skills., • Excellent communication and interpersonal skills., • Ability to work independently and as part of a team., • Detail-oriented with a focus on delivering high-quality work., • Proactive and able to prioritize tasks effectively., • Adaptable and able to learn new technologies quickly., • Bachelor’s degree in information technology, Computer Science, or a related field., • Minimum of 5 years of experience in application support or a similar role., • Experience with troubleshooting and resolving software application issues., • Familiarity with financial services applications with a focus on lending administration and origin., • Experience with the FIS banking core and imaging system as well as Finastra / Abrigo products., • Familiarity with domain controllers, OUs, and user accounts, implementing and troubleshooting Group Policies, configuring AD FS, AD CS, and backup/recovery processes., • Understanding core cloud concepts and Azure services. Deploying and managing VMs, storage, and networking in Azure. Implementing Azure AD for identity management and security measures., • Familiarity with IBM Cognos Business Analytics., • Proficiency in troubleshooting and diagnostic techniques., • Knowledge of software application environments., • Experience with application monitoring tools and techniques., • Strong understanding of IT policies and security standards., • Ability to work independently and as part of a team., • Customer-focused attitude with a commitment to providing high-quality support., • Willingness to learn and adapt to new technologies and procedures., • Industry-relevant certifications (MCSE, ITIL, Network +, Security +) are preferred Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description Akkodis is seeking a Sr Technical Writer for a Contract job with a client in Atlanta, GA. You will collaborate with global teams to develop high-quality technical content and maintain documentation using modern tools and writing techniques. Rate Range: $43/hour to $45/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Sr Technical Writer job responsibilities include: * Develop and maintain comprehensive technical documentation that aligns with organizational standards and supports both physical and digital products. * Collaborate with cross-functional global teams including engineering, regulatory, marketing, and product management to gather and review content. * Apply modern technical writing tools and techniques (e.g., Madcap Flare, Adobe FrameMaker) to ensure clarity, accuracy, and usability. * Manage multiple documentation projects simultaneously, prioritizing tasks to meet deadlines and ensure timely delivery. * Continuously update and improve existing documentation artifacts to reflect product changes and user feedback. Desired Qualifications: * Bachelor’s degree (preferably in Technical Communication or a technical field). * 5–7 years in a technical documentation role, with at least 2 years working with global teams. * Superior written and verbal communication skills with high fluency in English. * Experience using modern documentation tools such as Madcap Flare, Adobe FrameMaker, or other XML-based platforms. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at This position requires the use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access to controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including some refugees and asylees, or 2) to certain foreign nationals that have received an export license. Pay Details: $43.00 to $45.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company DescriptionGlobal Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Job DescriptionBenefits: • Competitive salary, • Flexible schedule Position: Cybersecurity Intern focused on CMMC compliance (part time) Location: Atlanta, GA (Chamblee), position is in-person/onsite US citizenship is required Binergy Scientific is a growing defense contractor providing mission-critical solutions to federal and Department of Defense (DoD) clients and a top innovator in the field of electrochemistry, energy storage, material science and sensors with primary focus on defense applications. We develop cutting-edge electrochemical power sources, thermal components, innovative materials, biosensors, and devices for emerging defense applications, munitions, hypersonic vehicles, and other systems. Our work focus ranges from development of initial concepts, laboratory demonstration, and fieldable prototypes covering TRL 1 to 7. As we strengthen our cybersecurity posture and prepare for Cybersecurity Maturity Model Certification (CMMC) Level 2, were seeking a motivated and detail-oriented student to join our team. Position Overview As a Cybersecurity Intern focused on CMMC Level 2 compliance, youll work alongside experienced cybersecurity professionals to help ensure our systems, processes, and documentation meet DoD cybersecurity requirements. Youll gain hands-on experience with Windows Server environments, NIST 800-171 controls, and CMMC compliance frameworks, all within a real defense industry setting. Key Responsibilities • Support the assessment and documentation of security controls aligned with CMMC Level 2 and NIST SP 800-171 requirements., • Assist in preparing and maintaining compliance artifacts (policies, procedures, SSPs, POA&Ms)., • Participate in internal audits, gap analyses, and security readiness reviews., • Help manage and secure Windows Server systems, including updates, patching, and configuration., • Research evolving DoD cybersecurity standards and contribute to compliance improvement initiatives., • Collaborate with IT, security, and program management teams to strengthen overall cyber hygiene.Desired Skills & Qualifications, • Currently pursuing a Bachelors degree in Cybersecurity, Computer Science, Information Technology, or a related field., • Basic understanding of cybersecurity frameworks (especially NIST 800-171 and CMMC)., • Strong organizational and documentation skills., • U.S. Citizenship (required for defense industry work).Preferred but Not Required, • Exposure to compliance, auditing, or security frameworks., • Experience with PowerShell, vulnerability scanning tools, or system logging., • Coursework or lab work involving network security or system hardening., • Familiarity with Windows Server management (Active Directory, Group Policy, user roles).What We Offer, • Hands-on experience with real defense cybersecurity compliance initiatives., • Mentorship from DoD-experienced cybersecurity professionals., • Flexible scheduling to accommodate academic commitments., • Competitive hourly rate., • Potential transition to a full-time Cybersecurity Analyst or Compliance Specialist role after graduation.

Job Description The Department of Human Services, Office of Information Technology, is seeking a qualified candidate for the temporary contractor staffing position of Cybersecurity Analyst as part of the Information Security Team. Required Certifications Must Be Uploaded The Office of Information Technology is the office within DHS that provides computing, applications management, IT procurement, network and telecommunications services to all DHS divisions and offices. Responsibilities Proven experience in cybersecurity operations with hands-on expertise in monitoring and managing multiple security tools, including vulnerability scanning platforms such as Tenable (Nessus, Tenable.sc, or Tenable.io). Continuously monitor security tools and systems (e.g., SIEM, IDS/IPS, CrowdStrike EDR, DLP, Tenable vulnerability scanners) to detect, investigate, and respond to potential threats in real time. Maintain and oversee the CrowdStrike platform, ensuring proper configuration, alert triage, threat hunting, and endpoint coverage across the organization. Analyze data/information from one or multiple sources to conduct preparation of the environment, respond to requests for information, and submit intelligence collection and production requirements in support of planning and operations.Interact at multiple levels of the organization to establish and maintain a strong and adaptive security posture that aligns with organizational risk tolerance, information access requirements, business strategies, and compliance requirements. Integrate overarching security frameworks across multiple, complex disciplines in support of the business needs of the Agency to provide customer-focused technology solutions in a secure, cost-effective, and efficient manner. Strong knowledge of system administration, including configuration, hardening, patch management, and monitoring of Windows and Linux serversCoordinate and oversee the production of evidence to support internal and external audits. Conduct internal risk, vulnerability, and compliance assessments to: Identify risks, vulnerabilities, and compliance shortcomings; and recommend/develop security measures, policies, and controls for risk/vulnerability mitigation and remediation of compliance findings. Prepare and/or update incident response plans and perform incident response activities as directed and in accordance with established Agency procedures and guidelines and those of the Technology Authority (GTA). Ensure periodic monitoring of audit logs occurs in accordance with requirements, and report findings and concerns for further analysis and/or action, including breach notification and initiation of incident response, in accordance with Agency protocols/procedures and CISO direction/guidance. Work with developers to plan, implement, manage, and coordinate appropriate security measures for information systems/applications that control access to data, and prevent unauthorized modification, destruction, or disclosure of information in accordance with federal, state, local, and agency requirements, policies, and directives. Prepare and/or update Plan of Actions & Milestones (POA&M) that identify security weaknesses and establish milestones and compensating controls for remediating these weaknesses and tracking the progress and effectiveness of the remediation. Serve as a Subject Matter Expert (SME), advising on current best practice and strategies for the protection, auditing, and monitoring of data, data storage, and transmission paths. Work with business owners, IT managers, staff, and vendors to provide timely and efficient coordination of information assurance/security services to meet Agency needs. Prepare and communicate status of Agency information security programs and projects to senior executives through oral and written reports and presentations. Assist with information security awareness training activities and preparation of awareness training materials. Develop and communicate security metrics to assess effectiveness of, and compliance with, the Agencys InfoSec policies and controls. Performs other professional responsibilities as assigned. Qualifications: Bachelors degree in information technology, computer science, information assurance, or a related field from an accredited college or university AND Five years of information technology experience, One year of which in information security or information assurance. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis. Desired Skills/Qualifications: Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Certified Information Systems Auditor (CISA) Demonstrated professional experience developing and communicating an information security strategy and aligning projects, initiatives, and resources to execute against the strategy.

Job DescriptionSQL DBA / Systems AnalystEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a SQL DBA / Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Advanced processing of Electronic Stored Information (ESI) into multiple systems including hands-on file manipulations and conversions.- Designing and implementing action plans to upgrade new litigation support tools within established environments by participating in Change Control Board Meetings.- Leading user acceptance testing efforts and validating the rollout of new software upgrades; and integrating legal systems to improve efficiencies by creating scripts and advanced queries and introducing automated workflow concepts.- Assists in administering database organizations, standards, controls, and procedures.- Provides technical consulting in the definition, design, and creation of a database environment.- Maintains documentation and develops database dictionaries. Qualifications:- Undergraduate degree (or equivalent) with five years of professional experience, including four years performing tasks related to ESI Processing or upgrading and integrating technical systems.- Knowledge of file manipulation applications, scripting, and the eDiscovery industry.- Certification in an eDiscovery program or related software package (i.e., Concordance, Relativity, Clearwell).- Must be willing to achieve Relativity Certified Administrator credential within 6 months of hire.- Must have experience working within a network environment supporting an eDiscovery platform.- Must have experience in Performing eDiscovery application system maintenance, upgrades, and day-to-day administration.- Must have three years of experience designing, administering, maintaining, and updating databases.- Must be familiar with government network operating environment standards and security requirements. Ideally, you will also have:- 10+ years of experience supporting eDiscovery teams with SQL DBA requirements.- Technical certifications or other pertinent graduate degrees preferred.- Technology-assisted review experience is a plus. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact: Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Hi, we're Oscar. We're hiring a Senior Actuarial Analyst to join our Actuarial team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Senior Analyst, Actuarial contributes in supporting Oscar's network performance analytics for support across affordability, forecasting, strategy, and pricing efforts across several Affordable Care Act (ACA) markets. You will focus on analyzing network-related performance trends and provider contract terms to inform budget planning, pricing strategies, and overall company direction. The Senior Analyst is responsible for building and refining analytical models that evaluate both historical and current performance, providing insights into Oscar's network-focused programs. By bringing an actuarial perspective to these analyses, you will help shape network strategies and ensures data-driven decision-making. You will report into the Director, Actuarial. Work Location: This is a remote position, open to candidates who reside in: Atlanta, GA. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $84,240 - $110,565 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Help develop models, leveraging tools, and conducting benchmarking analyses to measure the performance of provider contracts and networks, and the financial impact of contract negotiations., • Analyze the causes of observed trends - with a focus on unit monitoring unit cost trends and network improvement opportunities - to deliver relevant insights that inform financial planning, including budgeting, pricing, and strategic programs for network and member engagement., • Collaborate interdepartmentally to build analytic reporting tools that support network contractors, market management, and actuarial teams., • Provide actuarial expertise to cross-functional teams for Oscar's ACA-compliant individual markets, supporting growth in both our markets., • Advocate for and establish best practices in actuarial processes, emphasizing automation and documentation., • Foster relationships and communicate with all partners., • Support the onboarding of new analysts by facilitating their integration into established processes., • Compliance with all applicable laws and regulations., • Bachelor's degree in a STEM field., • Associate or Fellow of the Society of Actuaries (SOA), or on the track to become one., • Strong knowledge of core health insurance concepts and experience with actuarial applications., • Highly technical with a strong enthusiasm to apply tech-forward methods in actuarial models. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

Job Description Cerebral and Resilience Lab have joined forces to build a new standard in mental health care—one that emphasizes better outcomes through stronger clinical decision-making, rigorous training, and professional excellence. By combining Resilience Lab's Methodology & clinically-led training Institute with Cerebral's extensive reach, clinical network, and care capabilities, we are creating a national model for high-quality, integrated, and accessible behavioral health care. We believe quality mental health care starts with curiosity, professionalism, and mastery of clinical decision-making. Joining our team means committing to show up on your best foot every day where you'll be equipped with structured training, supportive supervision, and a methodology designed to guide you in making sound clinical decisions. The Role: We are looking for an experienced part-time Payroll Analyst who is energized by the challenge of our unique workforce and is eager to evaluate and improve our processes. The ideal candidate is an agile problem solver: as we grow our business we look for innovative ways to motivate and reward our clinicians. This position will work with Operations to make these pivots in pay a reality while keeping the organization compliant in all aspects of payroll. This role will report to the Payroll Manager and work closely with our accounting and cross-functional teams including People, RCM and operations. This is a 1099 independent contractor position working a minimum of 20 hours per week at a rate of $30 - 35 per hour. Who you are: • Proven experience as a Payroll Analyst, • Part-time availability during traditional business hours of operation (9am-5pm within your designated time zone), • In-depth knowledge of labor legislation and tax regulations in all 50 states; experience with piecework pay is a plus, • Proficient in Excel and other Microsoft Office products, • Experience in answering payroll tickets with questions from employees in a clear and courteous manner, • Knowledge of UKG and the aptitude to learn new systems; payroll software implementation experience a plus, • General understanding of accounting, particularly the impact of payroll to the P&L and ability to investigate budget to actual variances in payroll, • Agile problem solver; ability to adapt current processes to fit business needs, • An ability to plan and manage multiple projects as well as strong organizational skills, • Able to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action, • Able to prepare reports and represent ideas clearly and concisely, both orally and in writing, • Manage aspects of the payroll and timekeeping functions by:, • Performing timely and accurate preparation of varying payroll cycles for both W-2 employees and 1099 contractors, • Ensuring accuracy of payroll changes (ex: new hires, transfers, promotions and terminations), • Periodically auditing payroll transactions to ensure amounts and payment dates are accurate, • Comply with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions, • Resolve issues, research discrepancies, and answer payroll-related questions, • Prepare reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages, • Ensure payroll-related GL account balances are accurate and work with accounting team to resolve reconciling items as needed, • Determine payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and workers compensation payments; Ensures employee benefit programs, such as 401k and other employee retirement plans, FSA and HSA programs are funded accurately and timely, • Liaise with auditors to manage payroll tax audits and assist with 401k audits, • We Deliver Client Impact: Relentlessly focusing on advancing personalized, high-quality, evidence-based care that improves people's lives, • We are One: Bringing our collective expertise together as a unified team, strengthened by collaboration, trust, diversity of thought and shared purpose, • We Aim Higher: Continuously curious to drive our learning, our innovation and our personal growth to reach our full potential, • We are Generous: Giving more than we take with compassion, empathy, support, openness and a willingness to help those in need Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. "Cerebral" is the brand name commonly used by Cerebral, Inc. and CMG.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description As part of the global value added services organization, North America Product, Experience Design and Digital (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. The PxD team is looking for a talented individual to help sell and execute human centered design client engagements. The individual should be able to work collaboratively across product, design, and research, . The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! Responsibilities: • Work with clients and interdisciplinary teams of product, research and design in crafting solutions to clients’ biggest challenges., • Leverage a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc), • Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market). Play a leadership role for the project, managing the client relationship and guiding the team., • Lead and inspire large and diverse teams of 10-20 clients and Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need., • Provide guidance and oversight for junior team members assigned on project (e.g, Analyst and Manager) assigning specific tasks, defining timeline, and reviewing deliverables., • Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs., • Active facilitation of co-creation in person and virtual workshops., • Lead synthesis and summarizing of content for executive audiences., • Use exceptional project management, facilitation and leadership skills to inspire the joint Visa and client / partner team to deliver their best. Basic Qualifications: • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications: • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD, • 10 or more of experience in payments, new product design, or financial services product development and/or consulting, • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast, • Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing, • Strategy or innovation or digital consulting experience a plus, • Payments industry, fintech's, digital tech experience or similar relevant experience a plus, • Product design/development experience, with a strong focus on innovative product development a plus, • Proven ability to work on complex and often ambiguous problems, to drive results, • Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements, • Essential Functions:, • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast, • Proven ability to work on complex and often ambiguous problems, to drive results, • Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities, • Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops, • Excellent project management skills, organization, and ability to manage multiple workstreams at the same time Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $163,500 to $278,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Description Job Family: Sales - Execution Marketing Job Title: Outside Sales – Key Account Sales Representative Role Summary: The Sales position is responsible for developing, managing and executing the day to day sales strategy and activities under the supervision of Sales Management, to ensure profitability and volume growth goals under ONE’s marketing and commercial policy/strategy are achieved. This includes commercial performance and accountability for customers. Additional Responsibilities: Sales Performance and Execution * Achieve or exceed assigned volume and revenue budget from RKA/LKA account based by trade lane within the specific marketing objectives under the guidance of Sales Management. * Maintain a new business account pipeline to achieve account portfolio expansion goals or to replace lost business when needed. * Utilize ONE Force to maintain customer contacts, communications and relevant account information for cross functional stakeholder visibility and access. * Maintain customer specific Account Plan (AP) by trade, provide input to space control analyst in required format on time. * Monitor reporting including Looker and PowerBi resources; TPEB Marketing Report, TPEB Award File, TPWB Marketing Report, NA Lift Report. Share customer performance against their AP on a weekly basis. Take corrective action with customer as necessary to hold them accountable to meeting their commitment * Maintain regular communication with sales support co-ordinator to agree on established priorities, ensure alignment of effort and coordinate division of work to support the customer and achieve budget goals. * Monitor Customer Scorecard elements including AP performance, Accounts Receivables, container long dwell, contract terms, etc and take corrective action as necessary to change customer behavior. * Manage customer tenders and follow existing processes including Eagle planning, boiler plate review, War Room prep, volume award upload. Responsible for post contract on-boarding as well as customer awareness/adoption of ONE DDE initiatives including e-commerce and ONE Quote. Direct and Manage Horizontally * Demonstrate effective relationships with other internal stakeholders to ensure a collaborative team, cross-functional level, performs to attain sales plan (i.e.--Operations, Pricing, Customer Service, other Sales Regions, Accounting) Core Required Skills and Competencies: * Ability to communicate necessary information with customers and stakeholders as appropriate * Successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside * Accountability for profitable business development and to on-board new business. * Ability to develop and implement tactical sales plan consistent with sales goals. Function-Specific Required Skills and Competencies: * Proven ability to successfully strategize, implement, execute and achieve day to day commercial plans to support and meet departmental goals. * Skilled in all facets of the sales process: lead generation, opportunity qualifications, sales execution solution and business case development, negotiating and closing * Track record of establishing goals and metrics for meeting/exceeding goals/ targets * Proven ability to lead and drive his or her performance from plan to close * Ability to communicate, present and influence counterpart levels of the client organization * Professional and personable demeanor * Able to build rapport across varying personality types * Ambitious and self-motivated * Strong communication skills, verbal and written Required Minimum Years Experience: 2 to 5+ years of outside sales experience in container shipping or logistics sectors preferred Required Minimum Education: Bachelor’s Degree preferred What we offer: * Opportunities available with hybrid working arrangements * Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan ONE partners with our customers to provide shipping solutions that help them win in the marketplace. ONE’s 8,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at . About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance,a global ocean carrier consortium. #JIL

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description Job Description – Service Desk Analyst Title Service Desk Analyst (Atlanta, GA - Managed Services) Description The Service Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues., • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software using distribution tools and processes as requested by end users., • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing Level I support when request volumes are high., • Act as an escalation point for advanced or difficult help requests., • Build rapport and elicit problem details from service desk customers., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Escalate incidents with accurate documentation to suitable internal and external teams, when required., • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution., • Use remote tools and diagnostic utilities to aid in troubleshooting., • Research solutions through internal and external knowledgebase as needed., • Identify and learn appropriate software and hardware used and supported by the organization., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Install antivirus software and ensure virus definitions are up to date., • Perform preventative maintenance, including checking and cleaning of workstations and servers, printers, and peripherals., • Test fixes to ensure an incident has been adequately resolved., • Develop knowledge articles and FAQ lists for end users., • Perform post-resolution follow-ups with Level I Analysts as required., • Contribute to Service Desk knowledgebase as needed, • Reinforce SLAs to manage end-user expectations., • Provide suggestions for continual improvement. Position Requirements Formal Education & Certification • College diploma or university degree in the field of computer science and/or 2+ years equivalent work experience., • The following certifications are highly desired, • ITIL Foundation, • Comptia A+, • Comptia Network +, • Google IT Support Professional, • HDI Support Center Analyst (HDI-SCA) Knowledge & Experience • Knowledge of advanced computer hardware, including Apple, Dell, HP, Lenovo, and others as required, • Experience with desktop and server operating systems, including Windows 7+, Windows Server 2012+, and macOS 10+, • Extensive application support experience with Microsoft Office, • Working knowledge of a range of diagnostic utilities, including ManageEngine Desktop Central, • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., • Exceptional written and oral communication skills., • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Strong documentation skills., • Fluent English language skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly, business-friendly, and technical language., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment. Work Conditions • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components., • Lifting and transporting of moderately heavy objects, such as computers and peripherals.