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Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We have an incredible team at Klaviyo - collaborative, diverse, fun - and we won't settle for less. We're looking for a Manager, People Technology to join our team. This is equal parts systems thinker, problem solver, and leader. If you like untangling messy processes, building smarter systems, and improving user experiences, you'll thrive here. This role will report directly to the Senior Manager, People Technology and play a key part in shaping how People Technology supports Klaviyo employees globally through thoughtful system design, strong team leadership, and a focus on leveraging AI to drive smarter, more scalable solutions. What you'll do: Own your domain • Be the go-to owner for your Workday modules, • Utilize your team to configure, optimize, and continuously improve how these modules work together, • Drive enhancements, releases, and fixes, not just maintain the status quo, • Heavy focus on improving the end user experience (employee, manager & stakeholder personas), • Manage and drive projects end-to-end, anticipating changing requirements along the way, • Responsible for SOX compliance deliverables including recurring and ad hoc audit processes Connect the dots • Work across People, IT, Finance, and other stakeholders to solve problems end-to-end not just the immediate task in front of you, • Translate business needs into smart Workday or AI forward solutions (and vice versa), • Partner with Integrations and follow the data across systems Drive smarter processes • Identify what's manual, broken, or overly complex and fix it, • Build workflows that actually reflect how and where people work, • With strong AI resources at your fingertips, think differently about how to solve problems and push beyond traditional approaches Be a strong leader • Coach and mentor team members, helping them grow both technically and in how they partner with the business, • Set clear priorities and create structure in a space that can get complex quickly, • Balance hands-on work with leadership; knowing when to dive into the details and when to step back and guide, • Drive accountability and ownership across the team without micromanaging, • Build strong relationships with stakeholders and establish trust as a reliable, strategic partner, • Create clarity out of ambiguity, helping the team navigate shifting priorities and evolving business needs, • Establish scalable processes, documentation, and support models that set the team up for long-term success Who You Are: • 6+ years in the Workday ecosystem, with strong understanding across functional modules, • Deep experience with at least 3 Workday modules, • Greenhouse experience a plus, • Comfortable owning systems end-to-end, from configuration to rollout to optimization, • A self-starter who thrives in ambiguity and can lead complex projects with high autonomy, • Strong cross-functional partner, you can work just as well with engineers as with HRBPs, • A builder mindset: you don't just maintain systems, you improve them, • AI-forward mindset, • Curious and proactive about how AI can improve People systems and operations, • Comfortable experimenting with AI to automate workflows, improve data quality, and reduce manual work, • Able to spot practical use cases (not just hype) and bring them into day-to-day processes, • Experience supporting global HR technology across multiple countries, with an understanding of regulatory requirements, • Experience in a public company environment, with compliance and controls in mind, • Strong project management and communication skills — able to tailor messaging across executive and project audiences, • Highly organized with strong attention to detail We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$128,000—$192,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. About the Role At Klaviyo, we're building the platform that helps businesses create and deliver personalized customer experiences at scale, powered by first-party data. We're looking for product designers to help shape that future. This role focuses on simplifying complex systems, improving usability, and designing experiences that help customers move faster and make better decisions. We're looking for a Lead Product Designer to join our growing design organization. As a senior individual contributor, you'll play a key role in setting design direction, shaping product strategy, and driving high-quality user experiences. You'll collaborate closely with Product Managers, Engineers, and Researchers to bring bold ideas to life and ensure that what we design is not only functional but also fast, intuitive, and inspiring. This role requires someone excited to tackle ambitious design challenges, mentor others on the team, and leverage design to drive meaningful business outcomes. How You'll Have an Impact • Partner with cross-functional teams to get design projects prioritized, shipped, and delivering measurable results., • Lead and coordinate multiple complex initiatives simultaneously., • Create design flows, prototypes, sketches, and polished UI., • Facilitate design critiques and provide constructive feedback as a design leader., • Drive process improvements across the design lifecycle., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up., • Adapt the design process to support cross-functional problem solving., • Contribute to design culture and team growth, including interviewing and mentoring. What You'll Need • 8+ years of professional product design experience., • A strong portfolio that demonstrates end-to-end design work — from defining problems and audiences through product adoption and iteration., • Experience driving product growth through experimentation, data-informed design, and continuous iteration., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Ability to collaborate effectively in a fast-paced environment and bring cross-functional teams together., • A systems-thinking mindset, able to identify and design for common components and scalable patterns., • Comfort taking a unique or even unpopular perspective and facilitating productive discussions toward alignment., • A growth mindset, adaptability, and strong problem-solving skills. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why This Role, Why Now GTM Data Strategy & Operations stood up from scratch with no predecessor. Today the function runs on three offshore contractors and zero FTEs, managed by a single leader who is simultaneously building the agentic infrastructure, operating it in production, and driving major initiatives (hierarchy redesign, data quality assessment, vendor optimization). The operating model is deliberately agentic AI–first: a multi-agent pipeline (Cartographer, Sentinel, Resolver, Reporting) handles detection, enrichment, hierarchy mapping, and conflict resolution at scale. This is not a future-state vision, these agents are live and processing enterprise account families in production today. The problem: one person cannot build, operate, and extend this system while also managing strategic workstreams. The function currently covers only core Tier‑1 fields. Dozens of account, contact, and lead signals remain unaddressed. Every pipeline run, every failure diagnosis, and every offshore handoff flows through a single point of failure. This role is the first onshore execution hire for an agent operator who can keep the system running, improve it, and extend detection and resolution coverage as GTM leadership prioritizes new data elements. Role Summary Sit between AI systems and GTM data. Operate, tune, and extend our agentic data quality pipeline (detection, enrichment, hierarchy mapping, conflict resolution) so it runs reliably, improves continuously, and expands to cover more of the data landscape. Own the handoff between automated output and human review, managing quality and throughput with our offshore team. You don't build agents from scratch, but you run them, evaluate their output with GTM data judgment, and make them better. Core ResponsibilitiesAgent Pipeline Operations • Run and monitor production pipeline sessions (Cartographer, Sentinel, Resolver) across scheduled cadences; diagnose and resolve failures (API errors, session timeouts, data anomalies) without escalating to the function lead., • Execute pipeline runs in Claude Claude and tmux; manage long-running batch processes; interpret logs and output to confirm data integrity before downstream handoff., • Maintain pipeline orchestration scripts and configuration; extend agent coverage as new data elements are prioritized by GTM leadership.Agent Tuning & Improvement, • Refine detection rules, prompt logic, and confidence thresholds based on output analysis and false-positive/negative patterns., • Evaluate agent accuracy by segment (Enterprise vs. MM/SMB) and recommend rule or workflow changes backed by evidence., • Run bake-offs (vendor vs. AI enrichment) to optimize cost, coverage, and accuracy; document results for decision-making.Sentinel → Offshore Resolution Loop, • Own the handoff between Sentinel detection output and Concentrix triage queues; define queue structure, priority tiers, and resolution instructions., • Monitor offshore resolution quality and throughput; refine detection rules based on patterns surfaced through triage., • Close the feedback loop: track resolution outcomes back to agent configuration to reduce recurring false positives and improve detection precision.Data Quality & Enrichment Operations, • Maintain ops-only staging fields; manage the promote-to-production flow with audit controls., • Design and run AI-assisted enrichment workflows (Clay + LLM prompts) with evidence links and confidence thresholds., • Monitor fill-rate, sampled accuracy, freshness, and cost-per-record by source and segment; surface vendor performance issues and recommend changes., • Keep data dictionaries, SOPs, and runbooks current as agents and processes evolve.Cross-Functional Partnership, • GTM Systems (SFDC): field configuration, permission sets, automation, flows., • Data Engineering: source availability, ID mapping, lineage (no pipeline coding)., • Reporting: define metrics and acceptance criteria; partner on dashboard requirements.What to Expect This is a triage environment, not a steady-state one. The function is young, the data has known gaps, and the work is to stabilize and extend, not maintain and optimize. You'll be building the plane while flying it, alongside a small team that operates with high autonomy and a bias toward measurable outcomes. If ambiguity and mess energize you, this is the right fit. Success Metrics (6–12 Months)Pipeline Reliability • Scheduled pipeline runs execute without function-lead intervention; failure-to-resolution cycle time under 24 hours for non-blocking issues., • Agent coverage extended to new data elements as prioritized (measured by number of signals under active detection).Detection & Resolution Quality, • Sentinel detection precision and recall improve quarter over quarter, tracked by segment., • Concentrix resolution queue throughput and accuracy meet defined acceptance thresholds., • False-positive rate decreases through feedback-loop refinement.Data Quality Outcomes, • Tier-1 field fill-rates: Country ≥95%; Vertical ≥90% at ≥85% sampled accuracy; Revenue bands ≥90%., • Hierarchy coverage 65–80%+ across target segments., • Enterprise cost-per-record reduction of 30–40% via AI-first + selective vendor usage.QualificationsRequired, • 3–6 years in Data Ops, Sales Ops, or GTM Ops with hands-on data quality ownership for account and contact data., • Proficiency with Snowflake (SQL for querying, analysis, validation) and SFDC (object model, field configuration, data flows)., • Working experience with Claude Code or comparable LLM-based tooling in an operational (not just experimental) context., • Experience designing and running AI-assisted enrichment workflows (e.g., Clay + LLM prompts) and evaluating accuracy/coverage., • Comfort operating in a command-line environment: tmux, shell scripts, log analysis, batch process monitoring., • Process design mindset with a bias toward measurable outcomes; strong written communication.Strong Plus, • Experience with account/contact data vendors (D&B, ZoomInfo, Clearbit, StoreLeads) and waterfall enrichment logic., • Python for QA scripting, sampling, or light automation., • Familiarity with prompt engineering, confidence scoring, and AI guardrails (evidence capture, versioned prompts, QA sampling gates).Tool Stack, • Core: Snowflake (SQL), SFDC, Claude Code, Clay, • Pipeline: Shell orchestration, Cartographer / Sentinel / Resolver agents, • Enrichment: D&B, ZoomInfo, Clearbit, StoreLeads, LLM prompts, • Nice to Have: Python, SOQL, prompt engineering frameworks, • AI Guardrails (Expected Practice): Confidence floors, evidence capture, versioned prompts, 10% QA sampling gates, audit-on-promote, drift alerts, and privacy/compliance checks. This role is expected to uphold and improve these practices, not just follow them. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000—$186,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a Whole-Person Lens, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth, • A spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind. Job SummaryRivia Mind Psychotherapists provide clinical care and psychotherapy to patients through a primarily telehealth environment. Our practice leverages clinical experience and a diverse knowledge base to provide quality care and reliable service. This individual will utilize their expertise in Psychotherapy modalities (i.e. CBT, MI, DBT, etc.) to provide access to reliable, quality care in the communities we serve. • Participate in Rivia Mind supervision groups, trainings, and attend department and organization meetings, such as:, • Weekly Group Supervision (1 Hour), • Case and peer discussion, knowledge sharing, guidance, etc., • Weekly 1:1 Supervisor/Supervisee meetings (1 Hour), • Weekly Education Meeting (1 Hour), • Mental Health Topics & Presentations, Guest Speakers, Training, etc., • Comprehensive, multi-part Orientation/Onboarding, • Setting the Therapeutic Frame, • Standards of Practice, • EMR and Care Processes, • Psychotherapy Modality Courses & Review MeetingsWork Location: RemoteApplication Window: May, 2026Anticipated Start Date: August or later# of Openings: 1Employment Status: Full TimeExemption Status: Exempt W-2Department: PsychotherapySupervisor: Director of Psychotherapy and SupervisorsSupervisees: NoneJob Responsibilities & Qualifications, • Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind's culture, values, and guiding principles, • Service and maintain a weekly average standard of 31 patients across self-pay, insurance, and Medicare, • Maintain a consistent weekly patient care schedule in alignment with Rivia Mind's standard productivity expectations., • Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management., • Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans, • Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.), • Provide clinical support & counseling to diverse patient populations in a telehealth environment, • Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes, • Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems, • Comply with clinical standards and adhere to timely and thorough session note documentation, • Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential, • Perform other related role and team function duties as assigned by department and group leadersLicensure/Certification Requirements, • Active Massachusetts State License (LCSW/MHC), • Candidates must be license-eligible or hold an active associate-level license or permit (e.g., LMSW, LSW, LAC, MHC or equivalent),, • OR–have up to 2 years of post-licensure experience (not independently licensed)., • Where applicable, completion of the required licensure examination is preferred., • Certifications in specific modalities (e.g., CBT, DBT, EMDR) are a plus.Qualifications, Skills & Attributes Education Details: Master's in Social Work or a Master's Degree in Mental Health Counseling, Counseling Psychology, Clinical Psychology, or a related graduate degree • At least one (1) year of experience practicing Psychotherapy (Practicum clinical experience applies), • Additional Language Fluency is a plus, • Experience or desire to work with Couples is a plus, • Multi-Disciplinary Teamwork, • Proficient with utilizing diverse technology platforms and systems (Google Suite, company-wide platforms/software and EHR platforms when applicable), • Intermediate computer skills and technical aptitude requiredBenefits Benefits That Support You, Personally and Professionally At Rivia Mind, we know that providing exceptional care starts with caring for our team. That's why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being—so you can thrive in work and life. Learn more here. • 3 weeks of front-loaded PTO + Milestone Increases, • Annual office closure (Dec 25–Jan 1) + 7 additional paid holidays, • Annual Impact Days for volunteering or professional development, • Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement, • Medical, dental, and vision insurance — with EAP and additional wellness programs, • Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options, • 401(k) with employer match, • Referral bonus potential, • Bereavement leave (including pet bereavement) We're a community of clinicians and care-minded professionals who believe in sustainable practice, personal growth, and compassionate support. Come thrive with us! 🌟 Compensation & Employment DetailsPay Range: $60,000 - $72,000Pay Type: Salary Our compensation package includes a base salary based on compensable factors. Additionally, clinicians are eligible for quarterly bonuses of up to $1,000 (up to $4,000 annually), awarded based on defined metrics related to clinical excellence and care model performance.Work ScheduleWe collaborate with each provider to determine a mutually beneficial and sustainable schedule. Our focus is to develop a supportive schedule that meets both the needs of our patients and the providers' preferences. Your schedule will be determined with you before starting the role. • Our operating hours are M-F: 8 am to 6 pm, but we do allow a schedule to have a start as early as 7 am, and end as late as 9 pm M-F, and between 9 am - 5 pm Saturday. All Eastern Time Zone., • Include at least four(4)+ hours within your schedule, which should be after 5 pm on a weekday or have hours on the weekend., • On-call is not required, but checking and responding to time-sensitive emails on unscheduled days is required unless on PTO., • Having a consistent weekly schedule is necessary, but start and end times per day can be different each day of the week, as a set recurring schedule.We appreciate the dedication and care our providers bring to their work and the patients they serve. Occasional flexibility may be needed to accommodate patient needs or support the growth of your caseload, such as scheduling initial consultations, managing urgent concerns, coordinating care with the broader team, and completing other responsibilities.Please feel free to discuss this with the recruiter during your first interview to understand the flexibility and requirements further. Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rivia Mind participates in E-Verify to confirm the identity and employment eligibility of newly hired employees. Right to Work Poster, and E-Verify Poster Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at talentacquisition@riviamind.com.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Role Overview The Large Enterprise Account Executive is a strategic, high-growth role designed for proven closers ready to own the Large Enterprise segment. You will own a portfolio of high-potential accounts and untapped non-retail verticals, with the full support of Klaviyo's Large Enterprise organization behind you. This is a unique role: you will close your own deals across emerging verticals and higher-velocity Large Enterprise accounts, while bringing the drive and instincts of a proven closer to the sophisticated multi-threading, executive alignment, and strategic deal-making that defines the segment. You will act as a key partner to the Large Enterprise (LENT) team, collaborating on complex opportunities and sharpening the enterprise instincts that define the most successful sellers in the industry. Key Responsibilities • Strategic Territory Ownership: Develop and execute a "land and expand" strategy for Velocity accounts and high-potential non-retail organizations. You will be the primary driver of new business within this strategic whitespace., • Collaborative Selling: Partner with Large Enterprise (LENT) AEs on complex, high-value opportunities. You will have the ability to request LENT support for larger deals in exchange for an agreed-upon split, providing you with a front-row seat to enterprise deal mechanics., • Enterprise Pipeline Acceleration: Take ownership of pre-qualified, high-potential opportunities that come with enterprise deal context already established — including stakeholder mapping, business objectives, and organizational dynamics. You inherit a running start and a built-in collaborative rep on the other side of every co-sell, turning each deal into both a revenue opportunity and a demonstration of enterprise sales excellence., • Vertical-Specific Prospecting: Conduct personalized, multi-threaded outreach into non-retail verticals, tailoring our value proposition to specific industry pain points and digital transformation goals., • ROI-Driven Discovery: Lead deep-dive discovery sessions to move beyond features. You will build ROI-backed business cases and bespoke demos that speak directly to the KPIs of C-suite stakeholders., • Pipeline Rigor & Forecasting: Maintain impeccable Salesforce hygiene. You are expected to manage a diverse pipeline with clear stages, "why/why not" documentation, and accurate forecasting that provides clear visibility to Sales Ops., • Cross-Functional Leadership: Act as the "quarterback" for your deals, coordinating BDRs, Solutions Architects, and Marketing teams to ensure a unified and professional sales motion.Qualifications, • Proven Track Record: 3-6 years of experience as a closing Account Executive in a SaaS or high-growth tech environment, with a strong performance record at the Large Enterprise level., • Communication Mastery: Exceptional ability to present to large groups, with the "tonal intelligence" to pivot between technical users and executive buyers., • Consultative Hunter: Strong discovery skills with the ability to translate complex business objectives into tangible, ROI-justified use cases., • Enterprise Expertise: A proactive approach to multi-threading and a demonstrated track record navigating complex buying committees (IT, Finance, Marketing, and Procurement)., • Tools & Hygiene: Proficiency in Salesforce, Outreach, LinkedIn Sales Navigator, and Gong. We value data-driven sellers who treat their CRM as a strategic asset., • Analytical Mindset: Comfortable interpreting funnel signals and applying core business metrics (ROI, TCO, etc.) to build a compelling case for the platform., • Growth Mindset: An active desire to learn, an openness to coaching, and a collaborative spirit. #LI-CR1 We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$128,000—$192,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Account Executive, Mid-Enterprise @ Klaviyo! Hybrid Role Requirement: Boston, MA (In-Office 3x/Week) Team: Sales – Mid- Enterprise At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team—and we're growing. We're looking for a Mid-Enterprise Account Executive to join our tenured, high-performing team selling into some of the world's most recognizable brands. This is more than just closing deals. It's an opportunity to shape the future of our upmarket business by bringing Klaviyo to customers who are reimagining their marketing tech stack. From first touch to signed agreement, you'll own the full sales cycle—partnering closely with teams across Solutions, Customer Success, Product, and Engineering to drive long-term value for our customers. You'll be selling to companies like Marc Jacobs, Walmart's Home Brands, TaylorMade Golf, and Citizen Watches. It's a big responsibility—and a bigger opportunity. What You'll do and How You'll Make a Difference: • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up., • Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly., • Apply AI fluency to streamline work, reallocate saved time and reinvest into more meaningful, high-impact areas., • Build and grow Klaviyo's Mid-Market and Enterprise client base, • Drive full-cycle sales efforts: prospecting, discovery, demo, negotiation, and close, • Create and execute territory and account strategies for long-term growth, • Partner cross-functionally with Solutions Architects, Customer Success, and Marketing to deliver a world-class buying experience, • Provide mentorship and leadership across the AE team, • Share market insights with Product and Engineering to influence roadmap decisionsWho You Are/Required Experience:, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table., • As part of your craft, you're curious, adaptable, and eager to deepen your fluency in AI (understanding capabilities, limits, and risks) as part of your craft., • You don't wait to be told what tool to try—you explore, test, and share what works., • Based in Boston, MA and available to be in-office 3 days/week, • 6+ years of closing experience, preferably in SaaS or MarTech, • Experience hunting net new business from self-generated leads through negotiation and closure (closed/won), • Comfortable navigating strategic deals with multiple stakeholders and complex buying processes, • Experienced in technical selling—able to communicate value with clarity and confidence, • Knowledge of the marketing automation or CDP space is a plus, • Resilient in the face of challenges and energized by a fast-moving environment, • A natural relationship-builder with strong influencing skills, • Committed to learning, sharing, and contributing to a high-trust sales culture Klaviyo is an Equal Opportunity Employer. We're committed to building a company that reflects the diversity of the customers we serve—and that starts with our team. #LI-Hybrid #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$115,000—$115,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building the AI systems that transform how our employees work. We are looking for a Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools from the ground up. This role sits at the intersection of applied AI research and full-stack software engineering. You will own everything from LLM integration architecture and RAG system design to CI/CD pipeline management and production observability. If you want to build AI that real people use at scale every day, this is the role for you. You will report into the Director of AI and App Engineering and …. How you'll make a difference: • Design and build LLM-powered applications: Architect and develop production-grade systems leveraging large language models (GPT-4, Claude, Mistral, Llama) for internal automation, knowledge retrieval, and intelligent workflow assistance., • Build and maintain AI integration pipelines: Design robust, scalable API integrations between AI models and internal systems such as HRIS, ticketing, CRM, and knowledge bases, ensuring reliability, low latency, and high availability., • Develop full-stack AI features end-to-end: Own the complete development of AI features across the stack from backend model orchestration and API layers to frontend interfaces that make AI accessible to non-technical employees., • Architect and manage CI/CD pipelines for AI systems: Build and maintain automated deployment pipelines for AI models and services, including model evaluation frameworks, A/B testing infrastructure, and safe rollout strategies., • Implement RAG and retrieval systems: Design and build retrieval-augmented generation systems grounded in Klaviyo internal knowledge, ensuring accuracy, relevance, and up-to-date responses at scale., • Evaluate and fine-tune AI models: Lead benchmarking, evaluation, and fine-tuning of foundation models for Klaviyo use cases, including prompt engineering and parameter-efficient fine-tuning techniques., • Establish AI engineering best practices: Define coding standards, testing frameworks, and architectural patterns for AI development at Klaviyo, enabling the team to ship reliable AI features consistently., • Build AI observability and monitoring tooling: Instrument AI systems with latency monitoring, output quality evaluation, hallucination detection, cost dashboards, and production alerting., • Collaborate with Product and Data Science: Work closely with PMs, data scientists, and ML engineers to translate requirements into technical implementations, maintaining a tight feedback loop between experimentation and production., • Drive security and compliance in AI systems: Ensure AI integrations follow data privacy best practices, implement guardrails for sensitive data handling, and maintain compliance with Klaviyo security and governance standards. Who you are: • 3+ years of software engineering experience, with at least 2 years focused on building AI, ML, or LLM-powered systems in production., • Deep expertise with large language models such as OpenAI, Anthropic, Mistral, or Llama, and experience integrating them into production applications via API., • Strong full-stack engineering skills across Python (FastAPI, Flask, or Django) and TypeScript or JavaScript, with experience in modern frontend frameworks., • Proven experience designing and building CI/CD pipelines for software or ML systems using tools such as GitHub Actions, Jenkins, or CircleCI., • Experience with RAG systems, vector databases (Pinecone, Weaviate, pgvector), and embedding models., • Proficiency with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and infrastructure-as-code tools such as Terraform or Pulumi., • Experience with prompt engineering, model evaluation frameworks, and LLM observability tools such as LangSmith or Weights and Biases. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$132,000—$198,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building the AI systems that transform how our employees work. We are looking for a Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools from the ground up. This role sits at the intersection of applied AI research and full-stack software engineering. You will own everything from LLM integration architecture and RAG system design to CI/CD pipeline management and production observability. If you want to build AI that real people use at scale every day, this is the role for you. You will report into the Director of AI and App Engineering and …. How you'll make a difference: • Design and build LLM-powered applications: Architect and develop production-grade systems leveraging large language models (GPT-4, Claude, Mistral, Llama) for internal automation, knowledge retrieval, and intelligent workflow assistance., • Build and maintain AI integration pipelines: Design robust, scalable API integrations between AI models and internal systems such as HRIS, ticketing, CRM, and knowledge bases, ensuring reliability, low latency, and high availability., • Develop full-stack AI features end-to-end: Own the complete development of AI features across the stack from backend model orchestration and API layers to frontend interfaces that make AI accessible to non-technical employees., • Architect and manage CI/CD pipelines for AI systems: Build and maintain automated deployment pipelines for AI models and services, including model evaluation frameworks, A/B testing infrastructure, and safe rollout strategies., • Implement RAG and retrieval systems: Design and build retrieval-augmented generation systems grounded in Klaviyo internal knowledge, ensuring accuracy, relevance, and up-to-date responses at scale., • Evaluate and fine-tune AI models: Lead benchmarking, evaluation, and fine-tuning of foundation models for Klaviyo use cases, including prompt engineering and parameter-efficient fine-tuning techniques., • Establish AI engineering best practices: Define coding standards, testing frameworks, and architectural patterns for AI development at Klaviyo, enabling the team to ship reliable AI features consistently., • Build AI observability and monitoring tooling: Instrument AI systems with latency monitoring, output quality evaluation, hallucination detection, cost dashboards, and production alerting., • Collaborate with Product and Data Science: Work closely with PMs, data scientists, and ML engineers to translate requirements into technical implementations, maintaining a tight feedback loop between experimentation and production., • Drive security and compliance in AI systems: Ensure AI integrations follow data privacy best practices, implement guardrails for sensitive data handling, and maintain compliance with Klaviyo security and governance standards. Who you are: • 3+ years of software engineering experience, with at least 2 years focused on building AI, ML, or LLM-powered systems in production., • Deep expertise with large language models such as OpenAI, Anthropic, Mistral, or Llama, and experience integrating them into production applications via API., • Strong full-stack engineering skills across Python (FastAPI, Flask, or Django) and TypeScript or JavaScript, with experience in modern frontend frameworks., • Proven experience designing and building CI/CD pipelines for software or ML systems using tools such as GitHub Actions, Jenkins, or CircleCI., • Experience with RAG systems, vector databases (Pinecone, Weaviate, pgvector), and embedding models., • Proficiency with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and infrastructure-as-code tools such as Terraform or Pulumi., • Experience with prompt engineering, model evaluation frameworks, and LLM observability tools such as LangSmith or Weights and Biases. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$112,000—$168,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Job Summary: The Commercial AE CG partners closely with Customer Success and Renewals to drive customer cross‑sell and upsell across a broad base of SMB and entrepreneur segment customers, educating customers on Klaviyo's portfolio and guiding them to maximize value, revenue impact, and long‑term relationships. This includes targeting ICPs for expand motions while managing a disciplined forecast and delivering consistent monthly and quarterly quota attainment. Duties/Responsibilities: • Work cross‑functionally (e.g., Customer Success, Renewals, Solution Architects, Partnerships, Marketing) to ensure a seamless customer experience and accelerate value realization., • Engage existing customers to uncover needs, advise right‑fit solutions across the Klaviyo portfolio, and deliver tailored product demonstrations that showcase value and outcomes rather than features alone., • Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyo's footprint in existing accounts., • Build and manage pipeline within the book of business; apply a documented account planning approach (tiering, top‑account focus) and maintain org maps to reach economic buyers and advance multi‑threaded evaluations., • Apply consultative selling and ROI‑backed business cases using core e‑commerce/SMB metrics; tailor assets (decks, case studies) and demos to discovery insights to drive executive alignment and decision quality., • Maintain rigorous SFDC hygiene and forecasting, including accurate stages, dates, next steps, and "why/why not," with timely updates that support predictable roll‑ups to leadership., • Negotiate strategically using value‑led, trade‑based approaches aligned to pricing/packaging guardrails; limit discounting to justified, time‑bound scenarios with clear business rationale., • Consistently achieve monthly and quarterly quota expectations while balancing prospecting, customer meetings, CRM administration, and enablement/self‑development blocks., • Perform other related duties as assigned. Required Skills/Abilities: • Excellent customer service, business development, and sales acumen; delivers a differentiated, consultative experience centered on customer outcomes and values., • Clear and concise communication and presentation; active listening and persona‑specific messaging for both functional and executive audiences., • Consultative selling and discovery depth; ability to translate business objectives into ROI‑justified use cases and tailored demos aligned to the business case., • Analytical mindset with the ability to run ROI analyses, interpret funnel/forecast signals, and apply core e‑commerce/SMB metrics to quantify impact., • Multi‑threading and executive engagement to build consensus across stakeholders, including champions and economic buyers, supported by structured workback/joint evaluation plans., • Strategic territory/account planning with tiering, top‑account prioritization, and competitive plays grounded in research and account mapping., • Pipeline creation excellence within an existing customer base, with timely follow‑up on inbound/CS/partner signals and orchestration of campaigns, ABM events, and partner collaborations., • Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes., • Collaborative selling and cross‑functional quarterbacking across BDRs, SAs, CS, Partnerships, Marketing/ABM, and leadership with clear pre‑call prep and role clarity., • Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong, with strong SFDC hygiene for forecasting and deal strategy., • Growth mindset; actively seeks feedback, invests in enablement, and shares best practices to raise team performance in a high‑paced environment. Education and Experience: • 1+ years of Business Development experience with strong performance, 1+ years of Account Executive/closing experience in a sales role preferred, • Experience within SaaS/MarTech, a plus, • A Bachelor's degree or above, a plus. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations. #LI-Hybrid #LI-BAILEY #IndeedGTM We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$65,000—$65,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team The GTM Incentive Compensation team sits at the intersection of Revenue Operations, Finance, Strategy, and Systems. The team owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo's go-to-market organization. This team partners closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems to ensure compensation programs drive the right business outcomes while maintaining operational accuracy, scalability, and trust. About the Role We are seeking a strategic and operationally excellent Senior Manager, GTM Incentive Compensation to lead the team responsible for designing and managing incentive compensation programs across all GTM functions. This role will oversee both people and processes, ensuring incentive plans are aligned to company objectives, operationally scalable, financially sound, and accurately executed. The ideal candidate combines deep expertise in compensation strategy and sales operations with strong analytical rigor, systems thinking, and people leadership. You will lead a high-impact team responsible for compensation design, commission operations, crediting logic, transaction integrity, and cost modeling for a global GTM organization. This role requires strong cross-functional partnership and executive communication skills, as well as the ability to balance strategic planning with operational execution in a fast-growing environment How You'll Make a DifferenceIncentive Compensation Strategy & Design • Lead the design, governance, and ongoing optimization of incentive compensation plans across:, • Business Development Representatives (BDRs), • Sales Executives, • Sales Management & Leadership, • Solution Engineers, • Partnerships, • Customer Experience teams, • Translate company growth objectives into scalable compensation strategies that drive desired behaviors and outcomes, • Partner with GTM leadership, Finance, and People Operations during annual and mid-year compensation planning cycles, • Ensure plans are competitive, equitable, measurable, and aligned to business prioritiesCommission Operations & Data Integrity, • Own compensation governance and operational integrity across commission processes, • Ensure accurate crediting logic, transaction attribution, and data integrity for all commissionable events, • Partner with Business Systems and Analytics teams to improve automation, scalability, and reporting capabilities, • Establish and maintain strong controls, audit processes, and documentation standardsFinancial Modeling & Analysis, • Lead cost modeling and financial analysis of incentive compensation programs, • Analyze plan effectiveness, attainment distributions, payout trends, and cost of sales, • Provide scenario modeling and recommendations for plan changes and organizational investments, • Support forecasting, budgeting, and accrual processes in partnership with FinanceTeam Leadership & Cross-Functional Partnership, • Manage and develop a high-performing Incentive Compensation team, • Build scalable processes, operating cadences, and career development frameworks, • Serve as a trusted advisor to GTM leadership on compensation strategy and operational impact, • Drive alignment across Revenue Operations, Finance, HR, Legal, and Systems teamsWhat We're Looking For, • 8+ years of experience in incentive compensation, sales operations, revenue operations, finance, or related fields, • 3+ years of people management experience leading high-performing operational or analytical teams, • Deep expertise designing incentive compensation plans for complex GTM organizations, • Strong understanding of commission operations, crediting logic, and compensation governance, • Experience with financial modeling, cost analysis, and scenario planning, • Exceptional analytical and problem-solving skills with strong attention to detail, • Strong executive communication and stakeholder management skills, • Experience working in high-growth SaaS or technology environments preferred, • Familiarity with compensation and sales systems such as Xactly, CaptivateIQ, Salesforce, Pigment, Anaplan, or similar platforms preferredYou May Be a Good Fit If You, • Thrive in highly cross-functional environments, • Enjoy balancing strategic thinking with operational execution, • Have a systems-oriented mindset and naturally identify process improvements, • Can simplify complex compensation concepts for a wide range of audiences, • Lead with curiosity, accountability, and collaboration, • Are energized by building scalable processes in a fast-growing company #LI-CR-1 #LI-Hybrid Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$156,000—$234,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Our team is looking for a Senior Full Stack Engineer to lead key initiatives that will enhance our product offerings and support our company's growth. In this role, you'll play a crucial part in shaping outcomes by developing innovative end-to-end solutions using both front-end and back-end technologies. You'll optimize existing products and create new solutions that redefine what's possible for our customers. As a Senior Engineer, you'll tackle complex challenges, develop multiple solutions, and evaluate business and technical trade-offs to determine the best path forward. You'll also act as a leader and mentor, and drive key technology decisions. Additionally, you'll be responsible for deploying well-designed, thoroughly tested solutions that ensure reliability and performance. The New Products team drives Klaviyo's most ambitious innovations—creating and scaling the company's boldest new bets. As a nimble group with a flat structure and fast-moving culture, we prioritize simplicity, speed, and impact. Every team member is expected to take radical ownership—rolling up their sleeves, collaborating across disciplines, and pushing beyond traditional role boundaries to make things happen. Success in this role means delivering exceptional work that sets the standard for velocity and results company-wide, while helping shape Klaviyo's future through experimentation, creativity, and executional excellence. What We're Looking For • A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code., • 7+ years of experience in a software engineering role., • Strong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies., • Experience leading projects and being accountable for their outcomes., • Experience mentoring team members or driving initiatives that help the team learn new skills., • Experience conducting code reviews and running a robust testing cycle., • Experience working in agile, fast-paced environments., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Nice to Have • Skills with Python and related technologies, • Skills with React and related technologies, • Experience developing digital marketing or customer data software solutions., • Experience with machine learning., • Experience building cloud-native solutions, ideally with AWS. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #indeedRD Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo's overall security posture. How you will make a difference: • Build systems that facilitate security observability for detection and response, • Develop AI-first security systems to automate detection and response operations, • Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents., • Develop high-fidelity rule-based and/or ML-based detections as code, • Respond to security alerts, cyber threats, and security incidents, • Drive end-to-end incident response investigations, • Automate and codify detection and response workflows and processes, • Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations We'd love to hear from you if you have: • 5+ years of experience in software, security, and/or data engineering, • Automation-first and AI-first approach for all work performed, • Experience with centralized logging, data lakes, and SIEM solutions, • Familiarity with large-scale data pipelines and data engineering techniques, • Proficient in programming languages to automate / build (e.g., Python, Go or similar), • Proven experience with git/GitHub and CI/CD automations, • Familiarity with tactics, techniques, and procedures used by threat actors, • Experience being part of detection and response or incident response on-call, • Strong passion for continuous learning and staying updated on evolving technology, • Strong oral and written communication skills, • Team player with a strong, self-managing work ethic We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$141,600—$212,400 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description Experience Without Limits. Come shape the future of brand experience. At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. That takes a team that's bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you'll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what's next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it. Experience without limits — in your work, your growth, and your impact. must be able to work hybrid NYC (highly preferred), Boston, Chicago, or San Francisco As Senior Director of Business Development, you're the person who owns the room, leads the process, and brings in the right people at the right moment to close. You're not waiting on inbound leads but rather working your network and existing relationships to create new experiential opportunities for clients and our agency. This is a role for someone who always bets on themselves. What you'll be doing Hunt and Build • Drive a proactive outbound pipeline — we're talking a 75/25 outbound-to-inbound split as the north star, • Leverage your existing relationships with brand marketers and industry partners to open doors and build opportunity from scratch, • Develop and execute a disciplined pursuit strategy across targeted new and expansion accounts, • Contribute to the annual new business plan for your market, including campaign and local marketing efforts Own the Pitch Process • Serve as pitch captain: own the full proposal lifecycle from qualification through close, • Pull in the right SMEs (creative, strategy, production) at the right moments — and keep the process moving without relying on them to drive it, • Use research, competitive intelligence, and PTW analysis to guide proposal strategy and improve win rates, • Deliver presentations with credibility and conviction — you're a dynamic champion for the work and the agency Show Up as a Strategic Partner & Seller • Manage client relationships with confidence and strategic clarity, • Navigate scope conversations, manage expectations, and keep lines of communication clean, • Contribute to sustainability and accessibility goals as integrated parts of how we work If you can do all that, you have what it takes. It might help if… • 8 to 10+ years of business development experience, with a meaningful chunk of that in experiential, events, or activation agencies (think: events, b2c activations; sports experience is a plus but not required), • A genuine track record of self-developed opportunities versus just managing inbound, but creating pipeline from your own relationships and hustle, • An existing network you can actually activate: brand-side contacts, EPs, industry relationships that translate to introductions and meetings, • Comfort owning a pitch end-to-end - you know how to run a process, delegate strategically, and bring it over the line, • A leadership style that's confident and calm, not loud; the kind of presence that earns trust in a room, • Self-motivated and autonomous - you don't need a lot of hand-holding, and you wouldn't want it anyway, • Familiarity with how AI tools are changing business development workflows We're looking for someone who's energized by the chase and grounded in the craft. Jack is a place where the best ideas win, relationships are everything, and the work genuinely matters. If you've been waiting for a role where you can own your schedule, run your process, and be judged on results then this is it. Last but not least, we believe in diversity, equity and inclusion. Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. #LI-SC1 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at jobaccomodations@jackmorton.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered. *JOB SCAM ALERT* We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk" or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs. If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action. Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity. We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role The SMS Delivery team owns Klaviyo's mobile sender platform: the systems that allow brands to select, register, and activate the sender identities they use to send messages on SMS, RCS, WhatsApp, and future mobile channels. Mobile is one of Klaviyo's fastest-growing product areas, and this team's platform sits in the path of every customer who adopts a mobile channel. As Engineering Manager, SMS Delivery, you will lead a team of backend and full-stack engineers building this platform. You will own the team's roadmap, technical direction, and operational health. You will work closely with Product, Compliance, Data Science, and adjacent mobile channel teams to deliver self-serve sender registration and KYC, registration lifecycle visibility for customers, and the cross-channel sender management framework that future channels will build on. This is a hands-on technical leadership role. You will set direction, lead design reviews, mentor senior engineers, and contribute to code where it has the most leverage. How You Will Make a Difference • Lead, mentor, and grow a team of engineers building Klaviyo's mobile sender registration, KYC, and lifecycle platform. Own hiring, performance, career development, and team culture., • Define the team's roadmap with your Product partner. Sequence and deliver work that improves mobile activation and time-to-first-send for customers., • Drive architecture across sender management, provider integration, mobile account lifecycle, and the cross-channel KYC platform., • Evolve the team's platform into a unified, channel-agnostic framework that new mobile channels can adopt without rebuilding foundational logic., • Move sender registration into automated, in-app, API-driven workflows that customers can complete on their own across markets and sender types., • Raise the bar on reliability and observability with meaningful SLOs, actionable alerting, end-to-end testing, and registration lifecycle telemetry your team and customers can rely on., • Stay engaged with the code through design reviews, code reviews, and the occasional prototype to de-risk complex decisions., • Partner across the Mobile Channels organization with the WhatsApp, RCS, Compliance, and Data Science teams to deliver cohesive customer outcomes., • Put AI to work in how the team operates and what the platform delivers, including automated registration triage, anomaly detection, and agentic operations for sender management.Who You Are, • 8+ years of software engineering experience, with 3+ years of engineering management experience leading teams that build and operate production systems., • Comfortable contributing to design documents, reviewing code, and debugging complex production systems. Proficient in Python and/or Go, and able to learn the other quickly., • Strong distributed systems background, with experience designing and operating high-throughput, event-driven systems on AWS, including stateful workloads, asynchronous processing, third-party API integration, and the failure modes those bring., • Experience owning a platform: defining domain boundaries, designing APIs that other engineering teams adopt, and earning that adoption., • Strong product and business judgment. You can translate ambiguous goals into sequenced engineering plans and reason clearly about tradeoffs between speed, scope, and quality., • Proven coach and team builder. You hire well, give direct and useful feedback, and have grown engineers from senior to lead., • Clear communicator. You can articulate complex technical concepts to engineers, product managers, and executives in writing and in conversation., • You have already experimented with AI in your work and are excited to bring it to a larger team and platform footprint., • Collaborative and self-led. You thrive in a hybrid, high-autonomy environment and ship value early and iterate.Nice to Have, • Experience with SMS, RCS, or WhatsApp ecosystems, including carrier registration, opt-in and opt-out semantics, and telecom APIs and providers., • Background in regulated systems where compliance, identity, or KYC is a first-class concern (telecom, payments, fintech, healthcare)., • Experience evolving services out of a monolith into independently deployable, domain-owned services., • Experience with multi-region deployments, data residency requirements, or large-scale data migrations completed with minimal downtime.Technologies We Use, • Python, Go, • AWS, Terraform, DynamoDB, Redis, SQL, • KafkaLocation This is a hybrid role based in Boston, with 3 days in office and 2 days remote per week. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role: The Partnerships team drives Klaviyo's Owned Marketing vision by building and deepening relationships with the best advisory firms and technology companies in the world. With 5,000+ agency and technology partners, 350+ integrations, and 193,000+ brands actively searching for partner expertise, Klaviyo's ecosystem is one of the largest and most established in B2C marketing. For every $1 in Klaviyo MRR, partners report at least $3 in services revenue — making this a high-stakes, high-value ecosystem for everyone involved. As a Partner Sales Specialist, you'll be on the front lines — prospecting, recruiting, and onboarding new agency partners while activating dormant ones and expanding existing relationships. You'll qualify inbound referrals, collaborate closely with the sales team, and develop a sharp eye for high-potential opportunities across our long tail of partners. We're looking for someone with 1–2 years in a BDR/SDR or closing role who's ready to take that experience into the world of partnerships. You'll build lasting relationships, enable partners to grow with Klaviyo, and bring the hustle and collaborative spirit to make it all happen. How you will make a difference: • Prospect, recruit, and onboard net new agency partners, • Orchestrate effective cold outreach across multiple channels, • Generate meetings for the sales team through the rapid response to and qualification of inbound leads from our partners, • Learn to effectively identify qualified leads, articulate Klaviyo's value proposition, and route opportunities properly to the direct sales team, • Expand into agencies' books of business with upsell opportunities, • Identify high-potential inactive partners and make a best effort to activate them through engagement, • Enable partners on new Klaviyo products and offerings, • Provide guidance and support to our existing partner network, • Collaborate with other members of the partnerships team to best support partners in your book of business, • Partner closely with the direct sales team to ensure an exceptional partner experience Who you are: • 1–2 years of BDR/SDR experience or a similar role; experience in a high-volume, high-velocity sales or partnership sales environment is a plus, especially at a MarTech SaaS company, • Highly adept at influencing and relationship building, • Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future, • Curious, organized, engaging, and energetic, • Excited to be a part of and have an impact on a rapidly-growing, profitable scale-up, • Positive outlook, can-do attitude, and love helping to build and improve things, • Excellent organizational skills #LI- CR1 #LI-Hybrid Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$29.62—$44.42 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Are you a demand gen marketer with a keen eye for data and analytics? A storyteller who seeks to know their audiences and build compelling programs that drive action? We're looking for an Integrated Marketing Lead who understands the unique combination of precise audience segmentation, relevant messaging, strategic media planning, experimental design and overall customer journey, while rooted in driving ROI and scalable outcomes. In this role, you'll work with Product Marketing, Content, Creative, Lifecycle, Web, and Field teams to help Klaviyo realize our vision for K:Service, our AI‑first customer service platform that connects Customer Hub, Customer Agent, and Helpdesk so brands can turn every support interaction into a revenue and loyalty moment—not just a resolved ticket. You will report directly to the Sr. Director of Integrated Marketing. How You'll Make a Difference: • Ideate, design, and execute the K:Service marketing customer journey across all channels, • Collaborate with Product Marketing and Service GTM teams to position K:Service for both marketing and service buyers, ensuring campaigns speak to CX metrics (deflection, resolution rate, CSAT) as well as pipeline, revenue, and retention., • Lead the campaign strategy and planning inclusive of high reach channels and performance focused digital channels, • Optimize audience-specific messaging and positioning with Product Marketing teams to create engagement at each stage of the funnel for net new leads, • Refine end-to-end customer journey by partnering with content and creative teams to optimize existing content and ideate/build new content to keep leads engaged, • Collaborate and work cross-functionally to align campaign strategies and goals across the organization including Brand, Lifecycle, Product Marketing, Content Marketing, Product-Led Growth, Web, and SEO., • Define and build measurement plan with Analytics team ensuring understanding of K:Service success drivers and growth levers by country, audience, channel and tactic, • Gather and analyze campaign performance, including reporting learnings of key findings and best practices, • Understand industry landscape, tech capabilities and competitive approach to recommend content, creative assets, CTAs, landing page experience to increase and scale new customers, • Develop and establish success criteria to help inform resource planning, campaign flighting and overall prioritization across multiple stakeholders, • Performs other related duties as assigned. Who You Are: • 8+ years of experience in combination of channel, performance, lifecycle, demand gen, revenue, and integrated campaign marketing, • Proven expertise building end-to-end customer journeys and relevant campaigns to drive leads through the funnel, • Foundational knowledge of performance marketing success metrics and ability to report KPIs to executive leadership teams, • Advanced analytics experience with ability to manage complex data sets across site analytics and attribution models, Google Analytics and Salesforce preferred, • Accountable and goal-oriented, with strong ownership of results and execution quality, • Excellent communicator who can align stakeholders, ask the right questions, and drive clarity across teams, • Highly organized, able to manage multiple campaigns, partners, and timelines simultaneously, • Comfortable in a fast paced, agile and high growth environment with ability to navigate gray areas by developing new processes and streamline workflows We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #IndeedGTM Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000—$186,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo started with the simple idea that businesses should own their own data and use it to create better, more personalized experiences for their customers. In this role you will be a dedicated leader for the long-term health, strategy, and continuous evolution of a critical, core technology platform supporting a key customer vertical. You will: • Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work., • Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness., • Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability., • Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries., • Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership., • Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building. You Have: • 10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech)., • Proven ability to successfully manage a perpetual program with a rolling roadmap, • Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs., • Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$172,000—$258,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description:\n\n Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it—your success is our success. We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. JOB SUMMARY: Point B is seeking a Senior Leader with deep expertise in redesigning and improving operations through the application of automation, artificial intelligence, and data-driven technologies within the Life Sciences industry to build, grow, and lead the delivery of client engagements, deepen executive access and relationships, and serve as a trusted advisor to clients seeking to accelerate their transformation and patient outcomes. This leader will serve as a trusted advisor to executive stakeholders, helping clients reimagine operations through integration of progress redesign, automation, AI, and data-driven technologies.This leader will sit at the intersection of commercial growth, strategic advisory, and subject matter expertise, helping clients transform how they operate across R&D, clinical development, and adjacent functions. A key focus area will include advancing modern approaches to operational acceleration - including clinical trial execution specifically and the R&D-to-Commercial value chain more broadly - to enable sponsors to streamline their operating models, take greater ownership of people, process, technology, and data, and unlock measurable improvements in speed, quality, and cost efficiency. The ideal candidate is a credible enterprise operations transformation leader with deep experience leading large-scale, cross-functional transformations through the application of automation, artificial intelligent, and data-driven technologies — someone who has led and delivered end-to-end operational transformation initiatives that improve efficiency, quality, and scalability of operations across functions such as clinical development, regulatory, quality, manufacturing, supply chain, and commercial operations for clients within life sciences, and who can engage as a trusted peer with client technology, business and transformation leaders – with the ability to shape operating model strategy and drive execution at scale, strong executive presence, life sciences domain expertise, and a track record of driving offerings and team development. They are passionate about the role automation, AI, and data-driven decision-making play in enabling enterprise-wide operational transformation and sustained performance improvement to deliver faster innovation and better patient outcomes. As a Senior Leader at Point B, you will contribute to building and maturing the Intelligent Operations practice within the Life Sciences vertical, including establishing delivery standards, developing offerings, growing the expertise of the team, and driving coherence across how Point B delivers complex transformation work to clients. You will also deliver high-impact work alongside clients, develop and mentor others, and grow a portfolio of business through credibility-first engagement, thought leadership, solution development, and cultivation of new and existing client relationships.RESPONSIBILITIES: Client Portfolio DevelopmentBuild, grow, and manage a portfolio of strategic client relationships across the life sciences industry, with emphasis on large pharmaceutical and biotechnology organizationsOriginate, convert, and expand new business opportunities, driving revenue growth aligned to practice and firm targetsServe as a senior trusted advisor to executive stakeholders, shaping strategy and guiding transformation initiativesLead large, complex consulting engagements, ensuring delivery of high-quality, executive-ready outcomesTranslate client challenges into actionable solutions with measurable business impactCollaborate with Industry and Service Line leadership to develop and close opportunities, including proposal development, solution development, and pricing strategyDevelop and maintain a strong executive network across pharmaceutical, biotechnology, and broader life sciences organizations Growth, Offering, and Go-to-Market StrategyShape and evolve Point B’s life sciences value proposition, including Clinical Trial Acceleration, Commercial Model Innovation, and adjacent offeringsIn collaboration with Service Lines, define and refine service offerings and portfolio strategies aligned to market demand and growth objectivesDevelop and execute integrated go-to-market strategies spanning segmentation, targeting, positioning, and messagingDesign and implement commercialization strategies that improve client acquisition, expansion, and retentionLeverage data-driven insights to inform market strategy, customer segmentation, and offering development Intelligent Operations Practice DevelopmentHelp shape and evolve the automation, AI, and data-driven operational transformation offering portfolio for life sciences clients, spanning process redesign, workflow automation, AI-enabled decisioning, and operating model transformation across R&D and commercial functionsContribute to and uphold delivery standards, methodologies, and quality benchmarks for Intelligent Operations engagements in the life sciences context, ensuring Point B’s approach is defensible, repeatable, and differentiatedBuild and codify reusable assets including automation and AI solution accelerators, process and operating model frameworks, implementation playbooks, and operational transformation point-of-view documents tailored to life sciences use casesDrive coherence across how the team scopes, prices, staffs, and delivers operations transformation work — elevating overall quality and consistency of Intelligent Operations engagementsContribute to firm-wide automation, AI, and operational transformation intellectual capital and represent the Life Sciences perspective in service line capability development and strategic planning Subject Matter Expertise and Thought LeadershipProvide deep domain expertise across multiple industry domains, with strength in clinical development and R&D more broadlyAdvise executive stakeholders — including CFOs, COOs, and CSCOs — at the intersection of operations and life sciences strategy, including process redesign, automation, AI deployment and adoptions, operational workflows, clinical technology ecosystems, and operating model transformationDevelop and publish perspectives on how automation, AI, and data-driven decision making are reshaping clinical operations, R&D productivity, and commercial execution in pharma and biotech; represent Point B in the market through thought leadership, client presentations, and industry forums to enhance brand presence and generate demand People Development and MentorshipDevelop, mentor, and coach team members, with deliberate focus on building operations transformation competency — including depth in process redesign, automation, AI, and data-driven operations — alongside consulting capabilities, life sciences domain expertise, and business development skillsProvide day-to-day guidance and oversight to teams, ensuring quality delivery and professional developmentContribute to building a strong, collaborative team culture aligned with Point B valuesSupport talent development activities including recruiting, onboarding, and performance managementAct as a firmwide leader and role model, promoting continuous learning and knowledge sharingIdentify Intelligent Operations competency gaps on the team; design learning pathways and mentoring structures that build durable expertise in operations transformation across a variety of functions, automation, and AI-enabled operations as applied to life sciencesBuild the pipeline of future Intelligent Operations subject matter experts (SMEs) within the Life Sciences practice, partnering with hiring managers and delivery leaders on talent strategyREQUIRED QUALIFICATIONS: B.A. or B.S. Proven track record of originating new business, growing and scaling a book of business, and cultivating c-suite relationships15+ years of consulting industry experience, or a combination of consulting and direct industry, including hands-on leadership in clinical development and operations or R&D transformationDemonstrated experience advising senior stakeholders on strategic initiatives shaping operating model (including CRO insourcing/outsourcing, business process optimization, op model design) and technology enablement (including automation, AI, and custom solutions); must include hands-on leadership or oversight of end-to-end operational transformation delivery — not strategy advisory aloneDeep understanding of the clinical development/clinical operations operating model, including business functions, roles and responsibilities, technology landscape, and regulatory impactsExceptional executive communication, structured problem solving, and consulting storytelling skillsExperience delivering and leading strategic engagements in pharma and biotechnology organizationsActive network across breadth of the Life Sciences industry, including Research, Development, and CommercialProven ability to architect complex client engagements, develop a portfolio of work, and create new executive relationshipsHands-on experience leading or overseeing delivery of operations transformations in life sciences, including experience with enterprise technologies (e.g., Veeva, Medidata, SAP, Salesforce), solution design, change management strategies, and driving AI and process automation in regulated environmentsAbility to engage credibly with client operations and technology leaders (CFO, COO, CSCO) as a peer, not only with operational or clinical executivesFamiliarity with modern delivery approaches (agile, product operating model, DevSecOps) and practical experience applying them in regulated life sciences environmentsExperience in building or scaling an operations transformation-focused consulting capability or practice area, including hiring and establishing delivery standardsAbility to work on-site as requestedAbility to work remotelyAbility to travel up to 80%Ability to work non-standard hours as necessaryDESIRED QUALIFICATIONS:MBA desiredProven ability to lead complex engagementsExperience coaching or mentoring others on day-to-day development and career progressionExperience serving as an advisor to senior business leadersExperience with technology, systems implementation, PMO, Operations, and/or process improvement The estimated salary range for this role is $133,000 - $285,000 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance. Employees hired on or after October 1 are not eligible to participate in the current year’s bonus or merit increase cycle. Eligibility will begin with the following performance cycle, in accordance with company policy." INTRIGUED TO LEARN MORE? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. WHAT MAKES POINT B DIFFERENT? We put our passion for change to work, using our purpose and values as our north star. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world’s best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities. Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish. Award winning – Point B has been consistently recognized as one of the best places to work by Fortune magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity. Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website. Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at applicantaccommodations@pointb.com or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires. Legal Information for Job Seekers can be accessed on our Careers Website. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Partner Manager II, you will be responsible for building a long term, deep, and mutually-beneficial relationship with Klaviyo's marketing agency and systems integrator partners. You will leverage strong consultative skills to understand your partners' business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow. In this role you are responsible for managing relationships with Klaviyo partners, articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) to/from your partners, driving co-marketing alongside the ecosystem marketing team, acting as a thought leader in our space, and coaching your partners on how to grow their business, including their profitability, with Klaviyo. How you'll make a difference: • Become a trusted advisor to the 30 partner relationships you manage with key leaders & decision makers at these orgs + build relationships with those managing front line teams working with Klaviyo., • Develop technical knowledge of the Klaviyo product and understand how your partners can take advance use cases to market, • Build and manage a lead referral pipeline with your partner portfolio., • Work to understand a partner's organization structure and business goals., • Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo., • Act as a consultant to help our partners build or optimize their offerings around Klaviyo., • Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business., • Be comfortable operating with and exceeding revenue-focused goals., • Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build our culture, and execute on our vision for the future., • Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process., • Drive co-marketing with our partners., • Travel: up to 25%, to meet and develop relationships with our agency partners / events. Who you are: • Are adept at influencing and relationship building., • Have partnerships, sales, or account management experience., • Have largely worked on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships., • Learning about a new product offering excites you!, • Comfortable presenting product led discussions and demo'ing the Klaviyo product to your partner network., • Are thoughtful, engaging, and energetic., • Obsessed with understanding your customer or partner., • Comfortable operating independently., • Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry., • Proactively solicit and act on feedback from your customers, partners, and peers., • Are excited to be a part of and have an impact on a rapidly-growing, profitable startup., • Have a positive outlook and excellent written and verbal communication skills., • Have 3-4 years of SaaS account management, channel and/or sales experience., • Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo's platform., • Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future. #LI-CR1 #LI-Hybrid Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$130,900—$177,100 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionDescription: About FamilyAid FamilyAid is Greater Boston’s largest agency solely focused on helping children and parents avoid and overcome homelessness. Serving more than 5,000 family members annually, FamilyAid delivers a continuum of prevention, shelter, housing, and stabilization programs rooted in evidence-based solutions. Aligned with the Aspen Institute’s Two-Generational (2Gen) framework, FamilyAid builds family well-being by intentionally and simultaneously working with children and their caregivers. The 2Gen approach addresses housing, income, education, health, and family stability in tandem. This holistic model strengthens families, disrupts intergenerational cycles of poverty and housing instability, and builds economic prosperity that passes from one generation to the next. Mission, Vision, & Values FamilyAid operates with a clear commitment to its mission, vision, and values. Specifically: The mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build strong foundations for their children’s futures. The vision is to prevent family homelessness whenever possible – or reduce its harm if it can’t be avoided – through education and support for children and parents that foster their long-term stability. Learn more about FamilyAid at www.familyaidboston.org The Opportunity FamilyAid’s Board of Directors is seeking their next President & CEO (CEO) to serve as the organization’s strategic and operational leader. Reporting to the Board, the CEO will advance the organization’s mission utilizing a 2Gen approach to working with families, lead a talented team, and amplify the agency’s voice and influence in anti-poverty work. The CEO will guide the development and execution of appropriate strategic plans to ensure stability amid uncertainty and to lay the groundwork for continued growth. As the public face of a nationally-recognized organization, the CEO will serve in a highly visible, mission-critical role, which will require a seasoned leader who brings vision, strategy, humility, operational rigor, and a deep equity orientation to the role. Key Responsibilities Organizational Leadership • Provide visionary, mission-driven, and results-oriented leadership for the organization., • Ensure that all aspects of the organization (financial management, philanthropy, organizational culture and talent, and programming) align in support of FamilyAid’s mission., • Support all constituents (staff, Board, partners, donors) in their ability to drive impact for families and children. Philanthropy & Financial Leadership • Serve as primary external fundraiser, with support of the Chief Advancement Officer and development team, stewarding existing relationships and building new relationships to continue to grow private philanthropy., • In partnership with the Chief Advancement Officer, lead a $15M “For the Kids” fundraising campaign to expand FamilyAid’s donor base., • Steward a $25M–$30M operating budget across 10+ public contracts and a fast-growing portfolio of private revenue., • Ensure strong fiscal management, forecasting, and reporting. Mission Stewardship & Program Excellence • Champion FamilyAid’s 2Gen model and ensure delivery of high-quality, trauma-informed services that achieve lasting stability for each family member., • Oversee program innovation, compliance, and community engagement strategies., • Guide cross-sector partnerships such as with Boston Public Schools, Boston Medical Center, CHIME (Child Homelessness Intercept Mapping and Engagement), and other key partnerships and coalitions., • Ensure continued growth in evaluation and learning systems to demonstrate impact. Organizational Culture & People Leadership • Promote a values-driven, inclusive, high-performance culture that retains top talent and supports frontline staff., • Ensure FamilyAid is a workplace where dignity, safety, and collaboration are practiced every day., • Lead with clarity, transparency, and consistency. Strategy & Governance • Lead the development and execution of strategic adaptive planning cycles aligned with FamilyAid’s mission, values, and North Star., • Maintain an updated and clear-eyed understanding of public policy shifts, economic trends, and philanthropic landscapes., • Partner with the Board to drive governance excellence, strategic foresight, and organizational accountability., • Serve as an active Board member. Public Leadership & Policy Advocacy • Influence public policies that expand support for children and families experiencing homelessness., • Represent FamilyAid as a trusted thought leader, advocate, and spokesperson in local, state, and national arenas., • Build and sustain high-impact relationships with elected officials, philanthropists, funders, media, and civic partners.Requirements: We recognize that there is a spectrum of lived and professional experience that will set candidates up for success in this role. While no one candidate will have every experience outlined in the position description, ideal candidates will display the following professional and personal experience, skills, and characteristics: Passion for Mission • Unwavering devotion to advancing the well-being of those most in need, • Commitment to effectively serve children and families in poverty and a deep belief in their potential, • Demonstrated ability to consistently embody and inspire others to FamilyAid’s mission and values with resilience and adaptability Strategic & Visionary Mindset • Energized leader who balances vision and pragmatism and drives impact while building a safe and supportive culture where everyone is valued and respected, • Demonstrated ability to guide and support the Board and leadership team in key decisions affecting the direction of the organization, • Expertise in 2Gen, family-focused, or equity-centered models of service delivery; knowledge of housing/homelessness is preferred but not required Fundraising, Advocacy & Relationship-Building • Strong fundraising experience, with the ability to engage and inspire a variety of donors, including major donors, foundations, and corporate partners; experience maintaining and growing existing donor relationships as well as diversifying funding over time, • Proven capacity to navigate complexity and to operate effectively in environments that require nuance, judgment, and diplomacy, • Exceptional relationship-builder and communicator, able to inspire and engage others in support of FamilyAid’s work, • Ability to navigate complex public funding and contracts to maintain existing and create new revenue opportunities, • Experience influencing policy at the state and city level is preferred but not required Inspiring, Inclusive, People-First Leader • Experience leading a diverse team that includes multiple layers of management, building a culture reflective of organizational values, where staff feel safe, supported, and successful in the context of ambitious goals and a results-oriented culture, • Commitment to inclusive leadership, with a focus on equity and access to opportunity, • Systems-thinker who can drive an organization to be future-oriented and operationally focused Management & Business Acumen • Demonstrated success managing $20M+ budgets, complex public contracts, and large-scale fundraising efforts, • Track record of creating, implementing, or advancing infrastructure so that teams are equipped to succeed, • Expert ability setting clear priorities and delegating responsibility, ensuring accountability, and driving success Credentials & Experience • At least 15 years of leadership experience in anti-poverty, human services, or public-sector organizations, • Master’s degree in public administration, nonprofit management, social work, urban policy, or related field is preferred Compensation & Benefits The salary range for this position is $250,000 to $285,000. FamilyAid offers a competitive executive compensation and benefits package, including hybrid work flexibility; health, dental, and vision insurance; health savings account; flexible spending account; 403(b) with employer match; generous paid time off; support for professional growth; life insurance; and employee assistance program. FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age. Location FamilyAid maintains a hybrid workplace, allowing work from home, the field, and its headquarters at 3815 Washington Street, Boston, MA 02130, though this position requires a significant physical presence at FamilyAid locations and with Boston-based funders and collaborators. Some evening and weekend hours will be required. Contact DSG | Koya has been exclusively retained for this engagement, which is being led by Cassie Scarano. Please submit a compelling cover letter and resume by filling out the Talent Profile here: Talent Profile All inquiries are strictly confidential. DSG | Koya is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email NonprofitSearchOps@divsearch.com. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the role At Klaviyo, we're building the platform that helps businesses create and deliver personalized customer experiences at scale, powered by first-party data. We're looking for product designers to help shape that future. This role focuses on simplifying complex systems, improving usability, and designing experiences that help customers move faster and make better decisions. Designers at Klaviyo actively use AI throughout their process, from exploring ideas and generating prototypes to refining and shipping high-quality experiences. You'll partner closely with product and engineering to define problems, test ideas quickly, and deliver meaningful outcomes. This is a role with a high degree of ownership. We share work early, iterate often, and prioritize speed, learning, and impact. What you'll do • Design end-to-end product experiences across Klaviyo's platform, • Simplify complex workflows into intuitive, scalable solutions, • Design AI-assisted experiences that help users create, decide, and act more effectively, • Rapidly prototype and iterate using AI tools alongside traditional design workflows, • Raise the quality of frontend experiences by proactively identifying UX issues and driving them through to ensure they are fixed in the product, • Contribute to shared systems, patterns, and foundations across the product, • Use customer insights and research to validate ideas and guide decisionsWhat you'll need, • Strong systems thinking and ability to design across complex, end-to-end experiences, • High-quality UX and interaction design craft, with the ability to simplify complexity, • Experience working in fast-moving, ambiguous environments, • AI-first design practice. Actively uses tools like Claude, Cursor, v0, or similar as part of day-to-day workflows. Comfortable using AI to explore ideas, generate code, and accelerate prototyping, • Builder mindset. Able to move quickly from concept to prototype to iteration, shaping both structure and UX quality, • Collaborative approach. Works closely with product and engineering from problem definition through launch, and contributes to shared thinking across teams, • Research-driven. Uses customer conversations and testing to validate ideas and adjust direction quickly, • Adaptability. Comfortable navigating evolving product spaces and shifting priorities Nice to have: • Experience with complex or data-rich products, • Familiarity with marketing, messaging, or growth platforms Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$134,400—$201,600 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Do you think about generating leads and memorable moments simultaneously? Is creating remarkable, impactful event experiences your thing? The Brand | Creative | Events Team at Klaviyo is looking for our next amazing team member and if your events to date have been eventful for all the right reasons, we should talk. We're seeking an experienced Sr. Events Coordinator to drive the strategic planning and flawless execution of Klaviyo's experiences at third-party events, including Shoptalk Spring, eTail West and NRF, while supporting the planning and execution of our annual flagship user conference, K:Boston, too. Reporting to the Director of Event Marketing, you'll develop and implement comprehensive tradeshow strategies that build brand awareness, generate qualified leads, and deepen engagement within the Klaviyo community. In this role, you'll be the connective tissue behind Klaviyo's presence at premier industry events, where innovation meets artistry. This isn't just about running a booth. You'll partner cross-functionally to deliver a This role offers the perfect balance of analytical rigor, project management, attendee engagement, and creative expression, giving you the freedom to experiment with bold, memorable approaches to events. How you'll make a difference: • Drive the end-to-end planning and execution of strategic tradeshows and industry events, from booth design and vendor coordination to on-site logistics and post-event follow-up, • Collaborate cross-functionally with marketing, sales, customer success, product marketing, and partners to ensure events support broader go-to-market goals, • Own event timelines, budgets, and logistics with a high degree of precision and attention to detail, • Develop and execute clear pre- and post-event plans including promotional strategy, lead capture, and follow-up execution, • Analyze event performance and provide actionable insights for continuous improvement, • Stay current with industry trends and best practices to keep our event experiences fresh, innovative, and engaging, • Make a significant impact on our growth while working with a dynamic team that values creativity, results, and professional development. Who you are: • 5+ years of hands-on event management experience, ideally at a fast-paced B2B SaaS or tech company, • Exceptional communicator with strong verbal and written skills, comfortable presenting to senior leaders and engaging with customers, • Natural collaborator who builds strong relationships across teams—colleagues genuinely enjoy working with you, • Self-motivated project manager who confidently juggles multiple priorities while maintaining attention to detail, • Proactive problem-solver who takes initiative but knows when to escalate challenges early, • Thrives under pressure and maintains professionalism during high-stakes, high-visibility events, • Tech-savvy with AI tool proficiency, Salesforce, event platforms (Splash, Swoogo), and adaptability and proactivity to learn new tools quickly We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$92,000—$138,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team The Customer Hub team is building the next generation of post-purchase experiences for shoppers. Our mission is to create a self-serve hub where customers can easily interact with the brands they buy from, manage their orders and accounts, access loyalty benefits, and resolve common questions after checkout. When self-service isn't enough, the Hub also serves as the front door to customer support, seamlessly connecting shoppers to agent workflows so issues can be resolved quickly. Sitting at the intersection of customer experience, support tooling, and brand operations, the team focuses on helping brands deliver better support while operating more efficiently at scale. The Role We're looking for a Product Manager to focus on the evolution of the Customer Hub, the primary surface where shoppers engage with brands. You will own the product direction for both shopper-facing self-service experiences and the pathways that connect customers to support when needed. You'll work closely with engineering, design, data, and customer experience teams to build intuitive, scalable solutions that improve resolution rates, customer satisfaction, and operational efficiency. What You'll Do • Contribute to the product vision and roadmap for the Customer Hub, a self-serve portal where shoppers interact with brands., • Design and improve self-service experiences that allow shoppers to manage common needs such as order tracking, account management, loyalty benefits, and support inquiries., • Define the handoff from self-serve experiences to agent workflows, ensuring smooth transitions when shoppers require human support., • Partner closely with engineering, design, data, and customer experience teams to deliver scalable and reliable solutions., • Balance the needs of shopper-facing UX, brand operators, and internal support agents to create cohesive end-to-end experiences., • Drive product discovery through customer research, data analysis, and experimentation to identify opportunities to improve resolution rates and customer satisfaction., • Define and monitor success metrics across self-serve adoption, resolution rates, customer satisfaction, and support efficiency., • Communicate priorities, tradeoffs, and product strategy clearly across cross-functional stakeholders.Who You Are, • 4–8+ years of product management experience building customer-facing or platform products., • Comfortable navigating complex tradeoffs and aligning stakeholders across engineering, design, support, and go-to-market teams., • Strong cross-functional communicator who can translate customer problems into clear product requirements and decisions., • Experience building or improving customer support, self-service, or portal-style products is highly desirable., • Data-driven and comfortable using metrics and experimentation to inform product decisions., • Passionate about building intuitive, high-quality customer experiences that scale.Why This Role Matters Customer expectations for fast, seamless support continue to rise. The Customer Hub plays a critical role in helping brands deliver self-service experiences that delight customers while reducing operational friction. In this role, you'll help shape the future of how brands engage with and support their customers across the entire post-purchase journey. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$104,000—$156,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is growing fast, and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at https://klaviyo.tech. We love tackling tough engineering problems and look for engineers who specialize in certain areas but are passionate about building, owning, and scaling features end to end — breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. Location: This position is based in our Boston office, and team members are expected to be onsite at least three days per week. Our Stack and Culture: Klaviyo operates a real-time data platform coded in Python, built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. Team Overview: The API team empowers product development teams at Klaviyo to create consistent, reliable, and developer-friendly public and internal APIs by providing robust frameworks, intuitive tools, and expert support. Areas of ownership include: Public API Framework: Building consistent, reliable, and performant public APIs. Internal API Platform: A standardized platform for building, deploying, and consuming internal APIs to accelerate development and improve reliability. Encoded Objects: Standardized data schema definition and serialization framework ensuring consistency and compatibility across systems. API Rate Limiter: System enforcing request limits to protect API reliability and performance. Responsibilities: Contribute to the evolution of Klaviyo's public and internal API platforms. Participate in code reviews, product specifications, and scope definition. Collaborate with product owners and engineering peers to deliver high-quality, scalable solutions. Influence the direction and priorities of the API team. Required Skills: 3–5+ years of experience in software engineering. Experience working with both monolithic and microservices architectures. Experience with CI/CD pipelines. Strong debugging and performance optimization skills. Team Tech Stack: Python, Django REST Framework, Django, FastAPI MySQL / PostgreSQL, DocumentDB, ClickHouse Redis, Memcached, RabbitMQ / Celery / Apache Pulsar Preferred Skills: Experience with metaprogramming. Experience with Go. Familiarity with JSON:API. Experience designing and building internal or public APIs. Experience with Service-Oriented Architecture (preferably in Python). Experience working with RESTful applications, APIs, or gRPC. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is moving upmarket. Built on first-party data and trusted by tens of thousands of ecommerce brands, we're competing aggressively in Mid and Large Enterprise, taking on entrenched marketing clouds that have dominated that space for years. Winning at this level requires a different motion: longer sales cycles, more complex buying committees, higher scrutiny on platform maturity and data infrastructure, and a field that needs a sharp, confident story to displace incumbents. This role is the strategic engine behind that motion. As Lead, Product Marketing – Mid & Large Enterprise GTM, you'll set priorities alongside GTM leaders, develop the positioning and plays that give sales a competitive edge, and serve as the PMM lead on integrated campaigns that build Klaviyo's credibility in the enterprise market. You'll operate with a high degree of autonomy — this is a role for someone who sets direction, not waits for it. The ideal candidate has been in rooms where the deal is on the line and knows what it takes to arm a sales team with a confident, differentiated story. You think at the level of market strategy and translate that into a sales play, a campaign anchor asset, or a crisp objection handler, depending on what the moment requires. You're as comfortable in a strategy session with GTM leadership as you are prepping a sales team before a big deal. How You'll Make a Difference • Enterprise GTM Strategy: Partner with GTM leaders to define and prioritize field selling motions for the Mid and Large Enterprise segment, synthesizing market trends, competitive dynamics, seasonal signals, and what's resonating across marketing and the field to determine where to focus. Ensure GTM efforts across plays, campaigns, and enablement are aligned to market needs and sequenced to maximize their collective impact on pipeline and revenue., • Sales Plays: Design Enterprise sales plays from ICP definition through field launch. Identify high-value displacement opportunities, develop the competitive positioning and messaging that gives sales a clear edge, and partner with Enablement to make sure plays land in the field rather than live in a deck., • Integrated Marketing Campaigns: Serve as the PMM lead on Enterprise integrated marketing campaigns, contributing strategy, messaging, and assets alongside Creative, Lifecycle, and Demand Gen. Own the strategic concept behind anchor assets, including the frameworks, research, and benchmarks (e.g., maturity assessments, industry benchmarks) that drive top-of-funnel engagement., • Field Assets: Maintain and evolve core Enterprise assets, including the pitch deck library, enterprise landing page, EBC materials, objection handling, and discovery frameworks. Keep the field's source of truth current and usable., • Product Storytelling: Translate the Klaviyo product vision and roadmap into compelling narratives for Enterprise audiences. Synthesize field and customer insights to influence roadmap prioritization, and where product gaps exist, develop positioning that gives the field a credible point of view rather than waiting on the roadmap., • Performance & Insights: Track Mid and Large Enterprise GTM performance across pipeline sourced, pipeline influenced, and closed-won rates by segment. Deliver structured readouts with clear recommendations on what to continue, change, or stop. Who You Are • 8+ years of product marketing experience, with a meaningful portion focused on B2B SaaS; direct experience marketing to mid-market and enterprise buyers is required, • Demonstrated ability to own GTM programs end-to-end, from positioning through execution and performance readout, operating independently without close management oversight, • Experience supporting complex, multi-stakeholder sales cycles and enabling large sales organizations to communicate nuanced value propositions effectively, • Skilled at adapting positioning and messaging across segments, motions, and competitive contexts; strong instincts for what resonates with Enterprise buyers, • Able to frame ambiguous problems, synthesize competing inputs, and communicate clear, structured recommendations to senior stakeholders, • High craft bar for written and visual work. Output should be ready for executive and external audiences with minimal revision: clear narrative flow, strong slide titles, purposeful structure, • Proven ability to drive alignment across teams with competing priorities, through influence rather than formal authority, • Active mentor who raises the quality bar of work around them and contributes to a high-performing team environment Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$140,000—$210,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo's growth engine is working — and we're looking for the person who makes it unstoppable. The Senior Director, Growth Marketing is a rare seat — one where you have the scope to shape how a category-defining company acquires customers at scale, the resources to act on your convictions, and the cross-functional relationships to move fast. You'll work in close partnership with product, campaigns, and digital to turn Klaviyo's momentum into compounding growth. This isn't a channel management role. It's a growth leadership role — for someone who sees the whole board, builds the plan, and drives the experiments that change the trajectory. If you're energized by owning a number, building a team, and leaving your mark on how a great product grows, this is the job. How you'll make a difference: • Own sign-up volume, new logo acquisition, and Growth ARR — and build the strategy, team, and operating rhythm to hit them consistently., • Build an experimentation engine — a continuous test-and-learn cadence that turns Klaviyo's scale into a structural advantage., • Identify and build new sources of demand — partnerships, integrations, emerging platforms, and distribution channels that meet buyers where they already are and expand Klaviyo's reach beyond owned channels., • Lead Klaviyo's growth team as an AI-first organization — actively building AI-powered workflows, running experiments with emerging tools, and raising the bar for what's possible in how we acquire, convert, and expand customers. This isn't about staying current; it's about leading from the front., • Shape the integrated growth plan — synthesizing what's working across campaigns, paid media, digital, and product into a coherent, high-conviction strategy., • Partner deeply with the Director of Growth in R&D to connect marketing motion with product-led acquisition — so the handoff from sign-up to activated customer is as tight as possible., • Translate growth performance into clear, confident narratives for senior leadership — connecting sign-ups, ARR, and investment in a way that accelerates decision-making., • Spot what's next before it shows up in the numbers — surfacing risks, emerging opportunities, and the bets worth making before the window closes., • Build and develop a team of growth experts who are sharp, fast, and genuinely motivated by the mission. Who you are: • 15+ years in growth, demand generation, or performance marketing, with at least 5 years leading senior, cross-functional teams., • You've owned a growth number — not just contributed to one. You've had the target, felt the weight of it, and built the team and plan to hit it., • Deep SaaS background, ideally in a PLG or hybrid environment — you understand how self-serve acquisition works and how marketing connects to ARR, not just pipeline., • Fluent across the channel mix — paid media, SEO/AEO, lifecycle, web — without needing to run any of them. You know enough to push, enough to challenge, and enough to know when something's off., • Naturally collaborative and skilled at leading through influence — you thrive in matrixed environments where earning trust is how you get things done., • Strong command of funnel analytics, attribution, and growth modeling — you run toward the data, not away from it., • Already experimenting with AI in your work and excited about what's coming — not waiting to be told it's important., • Exceptional at building operating rhythm — the cadences, reviews, and feedback loops that keep a growth team moving with speed and coherence., • Someone who builds teams people want to be on. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$220,000—$330,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo,the autonomous B2C CRM company, is at an inflection point. We've built something that works and customers love — now the mandate is scaling it with discipline in a market that is being disrupted by AI on a daily basis. This is an incredible opportunity that requires strategy, change management skills and operating rigor - all things that best in class Business Operations' teams are known for. The Head of Business Operations owns the system that makes Klaviyo execute. Not a function. Not a program. The whole operating architecture — how strategy gets set, how it cascades, how cross-functional work actually moves, how the leadership team stays aligned, and how the Board stays informed. You will call out what's broken. You will fix it. And you will do it without waiting for permission. This role sits at the intersection of the CEO, the senior leadership team (LT), and the operational engine of the company. If you've scaled a company through hypergrowth, led the unglamorous work that makes a leadership team actually function, and built operating systems that outlast any individual — this was written for you. What You'll OwnBusiness Strategy, Planning & Execution • Lead the annual and multi-year operating planning process: align the LT on top company priorities, connect initiatives to Annual Operating Plan, and make sure every Klaviyo understands how their work ties to what matters most, • Own the company-wide OKR process end to end — set, cascade, review quarterly, communicate progress, and hold owners accountable to outcomes, not just metrics, • Define and manage company KPIs across functions; run regular performance reviews and operational audits; identify what's off-track and drive resolution before it compounds, • Drive automation of KPIs and OKR results using AI tools and internal agents to provide real-time visibility into data trends and insights, • Own the management operating system: the meetings, the cadences, the decision forums — design how they interact and make sure they're actually moving the company forward, not just filling calendars, • Obsess over operational efficiency: notice what's broken, name it clearly, and fix it — before it becomes expensiveTop Strategic Initiatives, • Lead and/or support Klaviyo's highest-priority cross-functional initiatives — providing functional owners with leverage and making sure execution moves together, not in parallel silos, • Drive alignment on key decisions, manage cross-functional working teams, track deliverables, and own outcomes — including where no one else has clear ownership, • Take on the cross-functional work that matters but doesn't have a natural home, including our evolving AI approach, • Drive consistent reporting and a unified view of the business by collaborating with GTM and R&D Analytics teams. Independently conduct root cause analyses for critical company issues. CEO & Leadership Team Effectiveness • Design and run the operating cadences for our Co-CEOs and the senior leadership team: weekly meetings, leadership forums, quarterly offsites, executive planning calendar, • Support preparation of Board meeting materials, agenda, and co-CEO narrative; manage the Board portal; contribute to the multi-year Board calendar, • Keep Board members informed and engaged between meetings — not just the formal book, but the context and momentum they need to govern well, • Attend meetings on behalf of our Co-CEOs as needed; drive follow-through on commitmentsCulture & Presence, • Show up visibly across Klaviyo — at all-hands, in team meetings, in KRGs, in global offices, • Be a genuine culture carrier; model what extreme ownership looks like at the operational level, • Champion AI adoptionWhat We're Looking ForExperience, • 12+ years in business operations, strategic operations, or Chief of Staff roles at high-growth technology companies — ideally with experience across both hypergrowth and post-IPO phases, • Proven track record of building and running a company-wide operating system — OKRs, planning, performance management — not just participating in one someone else designed, • Experience leading through major organizational inflection points: rapid scaling, go-public events, integrations, or significant structural change, • Demonstrated ability to work directly with and influence CEOs and senior leadership teams without relying on positional authority — through clarity, credibility, and quality of thinking, • Experience building and leading high-performing teams; a developer of people, not just a driver of output, • Financial fluency is non-negotiable: comfort with LRP/annual planning cycles, unit economics, and working alongside a CFO and finance org as a true peer — not just a consumer of their outputs, • Background in management consulting or investment banking a plus; operators who built their skills in the trenches are equally valued, • SaaS, B2B software, or marketing technology experience preferredSkills & Attributes, • Exceptional communicator: writes with precision, speaks with confidence, and can hold a room with a Board narrative or an all-hands equally well, • Moves with urgency: comfortable in short iterative cycles, makes decisions with incomplete information, creates momentum where others create decks, • Operationally obsessed: you notice inefficiency like a splinter; you can't leave it alone until it's fixed, • AI-native operator: you understand how to design and leverage AI systems to automate reporting, surface real-time visibility into KPIs and OKRs, and drive company-wide efficiency — and you're resourceful enough to go find the source data yourself rather than waiting for someone to hand it to you, • Data-driven and influential: you don't just analyze — you use data as a lever; your insights shape decisions, change minds, and move the org toward better outcomes, • A natural integrator: builds trust with functional leaders, navigates tension without drama, keeps the company moving without becoming the bottleneck, • Deeply aligned with Klaviyo's values: extreme ownership, high standards, collaborative directness, customer orientation, level playing fieldWhat This Role Is Not This is not a chief of staff role that begins and ends with the CEO's calendar. It is not a program manager who tracks work other people own. And it is not a strategic advisor who synthesizes without executing. This is an operator with real accountability for how Klaviyo runs — who brings both the systems thinking and the hands-on discipline to make it better, every quarter. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$224,000—$336,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. As a hands‑on principal for compute, networking, storage, runtimes (e.g., Kubernetes), CI/CD, and observability, you'll architect the service platform that lets teams ship fast and safely. IC role—no direct reports—you lead via design, code, and incident excellence, setting technical standards and SLOs for platform services. What You'll Do • Architect and evolve the Kubernetes platform, service mesh, networking, storage, and CI/CD pipelines; ship golden paths and IaC modules., • Define platform SLOs; use error budgets to guide reliability vs. velocity trade‑offs; drive incident learning and readiness reviews., • Improve developer velocity (build/deploy times, flaky tests, local dev ergonomics) with measurable results., • Lead capacity planning and commitments; build guardrails for cost, security, and compliance with Security/FinOps partners., • Write high‑impact code, automation, and tooling; mentor across teams and raise the bar on operational excellence, • Embed AI in the developer experience—from code generation to observability and incident response—so teams ship faster and safer by default. Who You Are • Experience: 10+ years building and operating cloud platforms (compute, networking, storage, runtimes like Kubernetes), with a track record of multi‑region HA and SLO rigor., • Technical expertise: Deep in Kubernetes, service mesh, Terraform/IaC, CI/CD, and production observability; you ship golden paths and guardrails that lift the whole org., • Experience with databases and storage systems, including SQL and NoSQL databases, and object, block, or file storage platforms., • AI tools & automation: You've brought AI into platform engineering—from copilot‑assisted workflows and intelligent test generation to AIOps for incident triage, anomaly detection, and runbook automation—with clear security and cost boundaries., • Ops leadership: You lead via design reviews, incident excellence, and SLO/error‑budget tradeoffs communicated in business terms., • AI fluency: You're hands‑on with AI tools and help teams adopt them responsibly. Nice to Haves • Core SLOs & velocity: ≥99.95% SLOs for core services; 25–50% faster build/deploy times; developer‑reported friction trending down., • AI‑enabled platform: Approved AI tooling is integrated into IDE/CI/CD with repo policies and auditability; ≥70% MAU among eligible engineers; MTTR down 20–30% via AI‑assisted triage; flaky‑test rate decreases through targeted, AI‑suggested fixes., • Guardrails in place: Cost, security, and compliance controls are codified as IaC modules and enforced in paved roads., • Experience with enterprise governance, including compliance and audit requirements., • Familiarity with GDPR and data privacy considerations in large-scale, production environments. Success in 6–12 Months • ≥99.95% SLOs for core services; 25–50% faster build/deploy times; reduced developer‑reported friction; incident recurrence trending down. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$244,000—$366,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Job Summary: Commercial AE's are product experts who run the full sales cycle—from qualification and tailored discovery to demo, evaluation management, and driving the buying process through close—with minimal support. They own a portfolio, manage a high‑velocity pipeline, and balance transactional motions with increasingly strategic, multi-threaded engagements across stakeholders to deliver measurable business impact and predictable results. Supervisory Responsibilities: • None. Duties/Responsibilities: • Run full‑cycle sales, including discovery, ROI‑backed business cases, tailored demos, and orchestrated evaluations through close, consistently applying a consultative approach over feature selling., • Build and manage a diverse pipeline with clear creation and coverage targets; execute personalized outreach (e.g., Tier 1 strategies, effective sequences), follow up on inbound and partner-sourced leads, and align product releases to prospect interest to progress deals., • Develop and maintain territory/account plans with tiering, prioritized top accounts, and documented account maps; maintain org charts and stakeholder alignment to accelerate access to economic buyers., • Multi-thread proactively across marketing, finance, IT, and executive stakeholders; design and run workback/joint evaluation plans that incorporate all decision makers at the right times., • Quantify value by running ROI analyses based on discovery insights and benchmarks; articulate the business case clearly and tailor assets (decks, case studies) to each persona., • Collaborate cross‑functionally (BDRs, Solution Architects, Customer Success, Partnerships, Marketing/ABM, and leadership) with clear pre‑call prep, role clarity, and project‑managed work plans to advance opportunities., • Maintain pipeline rigor and forecasting hygiene in SFDC: accurate stages, dates, next steps, "why/why not," forecast categories, and timely deal updates that roll up predictably to leadership., • Negotiate strategically using business value, pricing/packaging fluency, and trade‑based approaches; limit discounting to justified scenarios and time‑bound non‑standard offers with clear walk‑away points., • Manage time intentionally (prospecting blocks, customer meetings, CRM admin, enablement); drive continuous improvement through self‑development and Gong usage to raise deal quality and consistency., • Represent and operate in alignment with company values, reinforcing trust and long‑term partnership with prospects and customer, • Perform other related duties as assigned. Required Skills/Abilities: • Excellent verbal and written communication; active listening; ability to present to larger internal and external groups with confidence and tailor tone and content to the audience., • Consultative selling with strong discovery; ability to translate business objectives into ROI‑justified use cases and demos tailored to discovery, not generic walkthroughs., • Analytical mindset; ability to calculate ROI, interpret funnel and forecast signals, and apply core e‑commerce/SMB metrics to build compelling business cases., • Proactive multi‑threading and executive engagement; persona‑specific messaging and sequencing to build consensus across stakeholders, including economic buyers and sponsors., • Strategic territory and account planning; tiering, top‑account prioritization, and competitive plays supported by account research and mapping., • Pipeline creation excellence; consistent outbound generation, coverage management, timely lead follow‑up, and orchestration of marketing/partner programs and events., • Negotiation mastery; fluency in pricing and packaging, disciplined use of commercial levers, and trade‑based approaches that protect value while driving timely closes., • Collaborative selling; ability to quarterback cross‑functional teams (BDR, SA, CS, Partnerships, Marketing/ABM, Leadership) with clear roles and workback plans., • Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong; strong SFDC hygiene and usage for forecasting and deal strategy., • Growth mindset; openness to feedback, enablement participation, sharing best practices, and mentoring peers to lift team performance. Education and Experience: • 1+ years of Business Development experience with strong performance, 1+ years of Account Executive/closing experience in a sales role preferred, • Experience within SaaS/MarTech, a plus, • A Bachelor's degree or above, a plus. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations. #LI-HYBRID #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$65,000—$65,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. As a Senior Manager, Product Management you will be a strategic leader on the product management team. You will be leading our AI & Industry Solutions group, overseeing the vision, product portfolio backlog, and the career growth of a talented team of product managers. This role combines senior product management leadership with the pivotal responsibilities of a Group Product Lead, offering a unique opportunity to shape both product strategy and team excellence. You'll form strong relationships with counterparts within the Engineering department as well as stakeholders in other departments. You will oversee the creation of an impactful vision and ensure alignment between the product managers you supervise and the roadmaps of the feature teams that rely on the services and frameworks provided by your organization. You will be accountable for the product strategy and feature backlog, the effectiveness and adherence to standard processes of the product management staff that reports to you, and above all else, the business impact of the features your group delivers. This is a strategic role that requires a deep understanding the business process automation market, Appian's competitive positioning, and the AI market Key Responsibilities: • Portfolio Management: Overall accountability for the product strategy and roadmap for the group, which includes solutions for Insurance, Board markets, and help drive our AI adoption., • Define the Group's Vision: Create a clear, customer-centric vision and "north star" for the group, ensuring it aligns with Appian product architecture and strategic goals., • Team Leadership & Management: Led the group with peers from Engineering and Quality, ensuring cohesion and alignment, modeling Appian values, and establishing a culture of learning and growth. Manage a team of product managers, mentoring them in product management practices and contributing to their professional and personal development., • Strategic Planning: Drive the strategic direction of the product portfolio, partnering with your product management team and engineering leaders to prioritize investments and create and execute quarterly and annual plans that ensure the delivery of high-value, impactful software., • Customer & Stakeholder Collaboration: Work closely with customers, engineering teams, and key business stakeholders on the definition, refinement, and business value of features., • Product Development Lifecycle: Oversee the entire product lifecycle from ideation to release, guiding product managers in the development of backlogs, writing feature of specifications, and tracking of feature adoption., • Market Analysis: Keep pace with evolving market needs and standards. Conduct market analysis to understand the competitive landscape and identify opportunities for investment.To be successful in this role, you need to:, • Have a deep understanding of the business process automation market., • Be genuinely interested in how technology can solve real-world business problems;, • Be passionate about understanding user needs and ensuring the product meets them;, • Coordinate quarterly and annual planning for multiple teams;, • Have a genuine desire to guide and empower others;, • Define how features will work through close collaboration with engineers in design sessions, mockups, UX review, and usability testing;, • Enjoy thinking big picture while also engaging in the details of execution;, • Be skilled in fostering alignment and team work, embracing candid communication and constructive dissent;, • Be ambitious and motivated to deliver impactful results;, • Have a natural curiosity and interest in continuous learning, particularly in the area of evolving technologies and their use within large enterprises.Basic Qualifications:, • 8+ years as a Product Manager, and at least 3 years of experience as a manager, • Bachelor's degree in Computer Science or a related technical field., • Strong technical foundation and the ability to engage deeply with engineering and design teams.Tools and Resources:, • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the new hire program being widely utilized resources for new hires., • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills- based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. The base salary for this role is between $150,000–$325,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. #LI-MB1 Tools and Resources • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires., • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities., • Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Build the systems, onboarding, and learning programs that make every Klaviyo engineer productive from day one—and more effective every quarter. You'll design an AI‑first onboarding and enablement experience, standardize "how engineering works" at Klaviyo, and run experiments that measurably improve developer velocity, quality, and satisfaction. The result: faster ramps, fewer friction points, and a culture of continuous improvement across R&D. You'll help every engineer at Klaviyo move faster with more confidence—by design, not by accident. If you love building systems that enable outsized impact and enjoy teaching others how to win, this is the role. This IC role sits at the heart of engineering effectiveness. You'll partner closely with Developer Infrastructure, Eng Leadership, HRBP, Recruiting/RCs, L&D, Security, and peers in Engineering Operations (e.g., Tools & Metrics) to translate insights into programs, tAI ooling, and rituals that help teams deliver. How you'll make a difference • Own engineering team onboarding and time-to-impact. Design and run a Day 0 through Day 30/60/90 onboarding experience that is AI-first by default, including environments, access, labs, first PRs, and success metrics. Reduce time-to-first-impact and ensure a consistent, high-quality ramp for new engineers, in close partnership with L&D., • Enable embedding AI into daily engineering workflows like backlog and PR synthesis, and incident summaries. Partner closely with Developer Infrastructure and Engineering Leadership to operationalize AI in ways that align with platform direction. Pilot tools, measure adoption and impact, and share playbooks that lift team productivity., • Codify how engineering works. Build and maintain living training and documentation that explain our engineering systems, development lifecycle, code review norms, CI and release practices, and incident hygiene, so teams can move fast in the same direction., • Design and scale technical learning programs. Create, pilot, and iterate on learning paths, workshops, demos, and lunch-and-learns that build fluency in AI and emerging technologies. Use stakeholder input and program data to continuously improve and scale what works., • Enable engineering manager effectiveness. Translate Klaviyo's leadership expectations to Engineering. Design and deliver learning and enablement for Engineering Managers focused on how engineering operates, including planning and execution norms, tooling, metrics, onboarding new team members, and leading effectively within Klaviyo's engineering system. Partner with HRBP and L&D to diagnose the needs and customize content specific to technical leadership., • Facilitate high-impact live learning. Lead engaging, audience-appropriate learning sessions for engineers and engineering managers, incorporate feedback, and evolve content to maximize relevance and impact., • Define and track enablement success. Establish north-star metrics and success criteria for onboarding, learning, and productivity initiatives. Use data, qualitative feedback, and experimentation to assess impact, surface trade-offs, and recommend next steps., • Partner on onboarding delivery and iteration. Facilitate engineering onboarding on a rotating basis, ensure smooth execution, and share feedback with onboarding DRIs. Maintain and evolve onboarding documentation, content, and training materials., • Strengthen the recruiting-to-onboarding handoff. Partner with Recruiting and RCs to align competencies, interview assessments and starter projects so new hires are set up to succeed from day one., • Elevate engineering culture and learning. Enable tech talks, internal workshops, and communities of practice that spread best practices, reinforce learning norms, and raise the bar on craft and collaboration. Partner closely with HRBP, EBP, and Engineering Leadership., • Communicate clearly and consistently. Craft timely, high-quality communications for engineering programs and initiatives, including announcements, updates, and internal resources, ensuring clarity, consistency, and discoverability. Who you are • Technical practitioner and systems thinker. You've been an engineer or worked very closely with engineering; you understand IDEs, Git, CI/CD, testing, and can break down technical systems for others. You care about measurable impact, reliability, and developer productivity., • Operator‑teacher. Clear writer and facilitator who creates clarity, reduces ambiguity, and equips others with crisp guidance, examples, and artifacts., • Outcome‑oriented and accountable. You model ownership, intensity, and urgency; you push work to closure and measure results, not just activity., • Collaborative across functions. Comfortably partners with Eng Leaders, Dev Infra, Product, HRBP, Recruiting/RCs, L&D, and Security; aligns to Klaviyo values and is motivated by winning as a team.., • Preferred experience (guidance, not gates): 5–8+ years across software engineering, developer productivity/enablement, platform/dev‑tools, or engineering operations; experience designing onboarding/bootcamps or developer education is a plus. Nice to haves • Experience measuring and improving developer experience (e.g., review SLAs, CI stability, environment setup) and publishing impact metrics., • Hands‑on with CI/CD and modern SDLC tooling; ability to script/lightweight automate workflows., • Program design for learning (labs, guilds, workshops) and strong technical writing portfolio., • Experience rolling out AI tools internally and establishing responsible‑use guardrails. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$160,000—$240,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We are seeking a Senior PM, Product Experience & AI Enablement to lead the strategy and development of intelligent internal product platforms that transform how our product and engineering teams plan, build, launch, and measure product changes. In this role, you will own the systems, workflows, and AI-powered experiences that shape the end-to-end product development lifecycle across the organization. You will partner closely with Product, Engineering and GTM teams to design and deliver internal tools that improve efficiency, increase transparency, reduce operational friction, and unlock new levels of productivity through AI-driven automation and insights. Rather than focusing solely on customer-facing features, this role treats internal teams as customers. You will apply product management principles to improve internal platforms, integrate systems across our product stack, and embed AI capabilities into workflows to help teams move faster, make better decisions, reduce manual work, and scale more effectively. Your work will directly impact how efficiently Klaviyo teams ship product improvements, leverage AI in their day-to-day workflows, and deliver value to customers at scale. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. How You Will Make an Impact • Define and own the product strategy for AI-enabled internal platforms that support the full product development lifecycle., • Reimagine how teams move from product planning → development → launch → measurement through intelligent workflows, AI copilots, and integrated tooling., • Identify friction points, repetitive manual work, and operational inefficiencies, then deliver AI-driven solutions that improve productivity and decision-making., • Partner with engineering, infrastructure, and data teams to build scalable internal systems enhanced with automation, generative AI, and workflow intelligence., • Introduce AI-powered capabilities such as:, • Automated project and launch coordination, • AI-generated summaries, documentation, and status updates, • AI-assisted experimentation analysis and rollout recommendations, • Help define how AI is embedded into internal PM and operational workflows across the organization., • Drive adoption of AI-enabled tooling and establish best practices for AI-assisted product development workflows., • Serve as a thought partner on the future of AI-enabled product development operations and internal developer productivity. Who You Are • 5+ years of product management experience working on internal platforms, developer tools, operational systems, or AI-enabled workflow products., • You deeply understand the product development lifecycle and have experience building systems that support planning, development, experimentation, release management, and measurement workflows., • You are excited about applying AI to improve how teams work and have experience evaluating or implementing AI-driven tooling, automation, copilots, or workflow intelligence., • You are highly collaborative and able to align stakeholders across Product, Engineering, Infrastructure, Data, and GTM teams., • You use data and operational metrics to evaluate product outcomes and identify opportunities for optimization and automation., • You bring a systems-thinking mindset and understand how workflows, tools, data, and teams connect across an organization., • You are energized by improving developer and product team productivity through intelligent systems and AI-enhanced experiences., • You are comfortable operating in ambiguity and helping organizations define how AI should responsibly and effectively augment internal workflows. Nice to Have • Experience working in high-growth SaaS environments, • Experience building or integrating AI copilots, workflow automation, or internal AI tooling, • Familiarity with LLM-powered products, prompt workflows, or AI orchestration systems, • Experience with developer productivity or developer experience platforms, • Background in engineering, technical product management, data platforms, or developer tooling, • Experience driving AI adoption and change management within product or engineering organizations Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$136,000—$204,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Opportunity At Klaviyo, the Sales team prides themselves on being marketing and product experts. While most companies hire pre-sales Solutions Engineers to just give demos, fill out questionnaires, and only explain setups, that makes us yawn. We're looking for a Solutions Engineer who brings deep technical mastery, strategic thinking, and the ability to own the most complex, high-stakes Mid-Enterprise deals. This is a high-impact individual contributor role for someone who gets energized by ambiguity, rolls up their sleeves to master our product at a molecular level, and uses AI and automation to punch above their weight. As an SE, you'll be a trusted advisor to both customers and our sales organization - leading technical strategy in 6-7 figure deals, owning solution design, and setting the standard for SE excellence through your work What We Do as Solutions Engineers We're technical sellers who drive revenue by winning complex deals. Our job is to lead the technical win - building champions, proving value, and ensuring prospects choose Klaviyo over the competition. We work directly with customers to architect solutions that integrate seamlessly into their tech stacks, taking a consultant-first approach that builds confidence and secures technical buy-in. Beyond closing deals, we use customer engagements as opportunities to prototype and ship improvements to Klaviyo. Recent team projects include: AI-powered demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templatized mobile apps for showcasing our SDK capabilities. If you're a creator excited by winning high-stakes deals, prototyping technical solutions, and driving strategic revenue outcomes - this could be for you. How You'll Make a DifferenceLead the Technical Win in High-Stakes, Complex Deals • Own technical strategy for the most complex opportunities - navigating multi-layered stakeholder environments, competitive pressures, and sophisticated buying processes with minimal oversight, • Drive advanced technical discovery, uncovering nuanced pain points and proactively identifying differentiation opportunities, • Host technical workshops aligning solutions to business outcomes with executive presence and strategic communication, • Architect and execute Proof of Value plans that achieve technical selection over competition, • Partner with AEs on deal strategy, bringing competitive intelligence and industry expertise to influence outcomesBring Subject Matter Expertise and Industry Leadership, • Serve as a domain expert in marketing technology, CDPs, AI-driven personalization, analytics, and eCommerce, • Act as go-to resource for competitive and industry landscape questions, • Build strong R&D relationships, actively collaborating to drive positive outcomes and shape Klaviyo's roadmap, • Contribute high-impact content to the SA Learning Library and mentor peers through exampleOperate with Deep Technical Mastery and Innovation Become a complete expert in Klaviyo's platform from data pipelines and integration codebases to technical tradeoffs between implementations Develop broad, advanced familiarity with web development, APIs, cloud computing, and software development practices - confidently coaching experienced engineers on complex solutions Leverage AI tools and automation to scale your impact and deliver better customer outcomes Prototype solutions and build proof-of-concepts that demonstrate Klaviyo's differentiation Who You AreRequired: • 4+ years in Solutions Engineering or Pre-Sales - with 4+ years leading technical strategy in high-complexity Enterprise deals (6-7 figures) with minimal oversight, • 4+ years across modern development stacks: Python, JavaScript frameworks (Node.js, React), RESTful APIs, SQL, mobile development exposure, • Familiarity with AI-assisted development tools (Codex, Claude Code) and emerging patterns like MCP, • Strong domain knowledge in marketing automation, CDPs, eCommerce systems, analytics, or data engineering, • Advanced discovery and requirements gathering skills - navigating multi-layered stakeholder environments, • Executive presence and exceptional communication - impressing prospects from executive to developer level, • Demonstrated ability to handle challenging conversations, manage objections, and deliver strategic insightsWhat Sets You Apart:, • You've used AI to scale effectiveness - automation, research, solution design, or development, • You bring deep competitive intelligence and know the landscape intimately, • You've built strong R&D relationships and drive outcomes through influence without authority, • You roll up your sleeves - you dig in, figure it out, and become the expert, • You've elevated team performance through your example and enablement contributions, • You thrive in ambiguity and fast-moving environments Ready to make an impact? Let's talk. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$118,400—$177,600 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we love tackling tough engineering problems and look for engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Team Overview: Klaviyo operates a real-time data analytics platform written primarily in Python that is built for massive scale and hosted on Amazon Web Services (AWS). The Data Automation team builds tooling and establishes best practices and technology choices that help enable the Data Platform area to power core Klaviyo functionality and generate data-driven insights. As a founding member on the Data Automation team, you will have ownership over defining the technical and organizational vision for the team. You will be responsible for leading the team to design and build systems that help us operate our mission critical analytics infrastructure. Team Tech Stack: • AWS, • Terraform, • Python, • Kubernetes, • Clickhouse, • DynamoDB, • MySQL, • Kafka, • Spark, • Flink, • Airflow How You'll Make a Difference • You will be responsible for building and managing a team of 7+ engineers to fulfill your data automation vision and roadmap., • Responsible for coaching engineers, managing/reviewing technical documentation and articulating a phased approach to achieving the team's overall technical vision., • Be responsible for the mission, technical direction and operations of projects that have immediate impact., • Wholly owning the frameworks that enable us to provision, update, test, monitor, and scale infrastructure to power features that 183,000+ customers rely on daily to reach 4B+ consumers to drive their business forward., • Optimizing infrastructure with the teams that own Klaviyo's analytics system that provides insight on hundreds of terabytes of data., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Required Skills • BA or BS Degree in Computer Science, related field, or equivalent experience, • 8+ years of software engineering experience in a DevOps environment with specific experience in data processing systems., • 3+ years of people management experience, • Hands-on experience designing, building, and operating reliable, fault-tolerant, and high performance distributed systems, • Ability to handle yourself in outage situations and to drive failures to root cause analysis and prevention of future issues, • Experience writing code using best practices in a language such as Python, Ruby, Go, etc., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Proven ability to come up to speed quickly, • Hybrid office work 3x/week out of our Boston office We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why you should join the Mobile App Growth team The Mobile App Growth team, a diverse group of accomplished engineers, focuses extensively on developing new, greenfield projects within the mobile application domain. Their work is cross-functional, spanning various mobile platforms, and includes developing full-stack solutions to support product features exposed to mobile users via our SDKs. Over the past year, the Mobile App Growth team at Klaviyo has introduced new mobile-first features (like geofencing and in-app forms) and enhanced Klaviyo's mobile integration offerings. This expansion has augmented the scope of the team's responsibilities. With new products to cultivate and integrations to support, the team requires a highly capable software engineer to help manage the increasing demands within Klaviyo's mobile ecosystem. This engineer will contribute to the expansion and maintenance of the team's mobile SDK offerings, furthering current product features and extending Klaviyo's reach beyond traditional email marketing into comprehensive mobile engagement. How You'll Make an Impact • You will be a core member of the Mobile App Growth team, working on impactful mobile experiences making mobile integrations a core pillar of Klaviyo's offerings, • Work closely with product to provide the best experience for our customers., • Take ownership of projects from inception to release., • Work across different mobile technologies, • Work in the Django framework to help build out a pipeline for rendered mobile experiences. Who you are Deep experience modern mobile development (either Android, iOS or cross-platform experience) • Open to working with different technologies: Python, React, AWS, GoLang (prior experience not required but nice to have), • Have a proven track record of leading projects and collaborating well with the wider team, • Experience working with mobile webviews and location services., • Comfortable leveraging AI technologies effectively in personal contributions., • Self-starter - As the member of the team, we are looking for someone who can bring with them expertise in mobile development., • Adaptability - We will be working not just in native SDKs but also backend and frontend Klaviyo stacks, dev tooling and possible expansion into tertiary SDKs in the future., • Ambition - We are looking for people that can take an idea and have the ambition to headline it in the future., • Learning - To be always learning is a core value at Klaviyo and this role will require someone excited to learn new technologies and expose themselves to new approaches Technologies We Use (not exhaustive) • iOS (Swift), • Android (Kotlin), • React Native, • Flutter, • React, TypeScript, Redux, • Python, Django, • MySQL, Redis, DynamoDB, • AWS (EC2, RDS, Aurora), Terraform We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Summary Klaviyo is looking for a Lead Data Science Analyst to join our GTM Strategic Analytics & Insights team. In this role, you will serve as a senior individual contributor at the intersection of advanced data science, AI/LLM-driven innovation, and Go-to-Market strategy. You will build and maintain sophisticated predictive and inferential models, conduct deep-dive statistical analyses, and develop AI-first solutions that unlock meaningful insights across the pre and post Sales Customer lifecycle. The successful candidate will partner closely with GTM leadership to shape how Klaviyo understands, measures, and accelerates new business and customer outcomes; from pre-sales motion through onboarding, expansion and retention. You will operate with a strong bias toward AI-augmented workflows and bring a modern, LLM-aware approach to every analytical challenge. The ideal candidate is intellectually curious, strategically minded, and energized by hard problems. They bring deep technical fluency across the full data science stack, a demonstrated ability to influence senior stakeholders through clear storytelling, and a genuine commitment to building AI-first solutions in a fast-moving SaaS environment. How You Will Make a Difference • Build and maintain advanced models: Build and maintain advanced predictive and time-series models: design, train, deploy, and monitor models across use cases such as demand forecasting, capacity planning, deal scoring, and customer propensity; incorporate seasonality, exogenous drivers, and backtesting frameworks to ensure accuracy and robustness, • Apply statistical rigor: lead deep-dive analyses leveraging regression, causal inference, hypothesis testing, correlation analysis, and other statistical methods to surface actionable signals from complex, large-scale datasets, • Develop AI/LLM-powered solutions: architect and implement AI-first analyses and tooling using large language models, prompt engineering, retrieval-augmented generation (RAG), and related techniques to automate insight generation, surface qualitative signals at scale, and augment team capabilities, • Own forecasting and decision systems: Own end-to-end forecasting and operational decision systems, including time-series demand forecasting, capacity planning models (e.g., Erlang-based staffing), and production pipelines that power GTM and Support planning workflows; ensure reliability, scalability, and business adoption of outputs, • Drive customer intelligence: develop and maintain prospect, deal health, archetype, and capacity models that inform GTM strategy, planning, and growth initiatives, • Define the measurement framework: identify, create, and steward benchmarks and metrics that meaningfully represent growth, engagement, and success outcomes, • Communicate with impact: distill complex analyses into clear, cohesive narratives with executive-ready materials that drive decisions at the senior leadership level, • Collaborate cross-functionally: partner with Systems & Engineering, GTM Operations, Rev Ops & Planning, Product, Business Intelligence, Data Science, and Finance to ensure analytical solutions are integrated, scalable, and trustedWho You Are, • 6+ years of professional experience in an advanced analytics or data science role; SaaS experience strongly preferred, • Deep expertise in statistical inference and modeling, including supervised techniques (regression, classification, gradient boosting, decision trees) and unsupervised techniques (clustering, PCA, anomaly detection, topic modeling), • Hands-on experience designing and deploying AI/LLM-based solutions, including prompt engineering, fine-tuning, RAG pipelines, or LLM-integrated analytics workflows; you approach new problems with an AI-first mindset, • Familiarity and experience with distributed coding projects, including using Git for code management., • Advanced proficiency in Python (pandas, numpy, scikit-learn, xgboost, statsmodels, and LLM/AI libraries such as LangChain, OpenAI SDK, or HuggingFace) and SQL; working knowledge of DBT, • Own and scale end-to-end data pipelines, including orchestration with Airflow and transformation/modeling with dbt; design reliable, testable, and modular workflows that support production-grade analytics and machine learning use cases, with a focus on performance, data quality, and maintainability., • Develop and iterate on time-series forecasting frameworks using approaches such as ARIMA/SARIMAX, ETS, MSTL, and machine learning-based models; evaluate performance through rigorous backtesting and continuously improve model accuracy and business applicability, • Experience building data visualizations and dashboards across platforms such as Tableau, ThoughtSpot, matplotlib, seaborn, plotly, or similar tooling., • Strong project ownership: experienced operating to a roadmap, managing milestones and deliverables, and delivering high-quality work product in a timely manner, • Comfortable with autonomy and ambiguity, with a proactive orientation toward identifying and solving problems before they're fully defined, • Excellent written and verbal communication skills, including experience preparing materials for executive audiences Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$120,000—$180,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Are you passionate about building ecosystems and turning partnerships into real, measurable growth? As Sr. Partner Marketing Technology Alliances Manager at Klaviyo, you'll play a critical role in activating our technology partner ecosystem through joint marketing, joint demand generation, and high-impact partner moments. You'll work closely with ecommerce platforms, ISVs, and technology partners to bring integrated solutions to market and accelerate adoption of the Klaviyo platform. You'll collaborate with a wide range of technology partners across the commerce ecosystem — including leading platforms and ISVs such as Shopify, WooCommerce, TikTok, Google, and others — to bring integrated solutions to market and create meaningful value for shared customers. This role sits at the intersection of partner marketing, ecosystem activation, and go-to-market execution. You'll design and execute co-marketing programs that help technology partners show up meaningfully across Klaviyo's ecosystem — from the App Marketplace to flagship global events like K:Boston, K:Sydney, and K:London. You'll collaborate closely with Partnerships, Field Marketing, Events, Product Marketing, and Sales to ensure partner marketing initiatives are aligned with business priorities and deliver tangible outcomes. Your work will directly influence partner-led demand, product adoption, and Klaviyo's growth across the commerce technology ecosystem. This is a highly visible role for a forward-thinking, hands-on marketer who thrives in fast-paced environments and knows how to turn partnerships into scalable growth engines. How you'll make a difference: • Lead and execute joint marketing programs with technology partners that drive demand, pipeline influence, and adoption of the Klaviyo platform, • Design and deliver integrated co-marketing initiatives across campaigns, content, launches, and ecosystem programs in partnership with ISVs and ecommerce platforms, • Own technology partner sponsorship strategy and execution for Klaviyo's flagship initiatives, including K:Boston, K:Sydney, K:London, and other global moments, • Create compelling sponsorship and activation opportunities that align partner objectives with Klaviyo's brand, audience, and go-to-market priorities, • Partner closely with Partnerships, Field Marketing, Events, Product Marketing, and Sales to align partner marketing programs with broader business goals, • Own end-to-end execution of partner marketing initiatives — from strategy and planning through launch, execution, and performance measurement, • Leverage data and insights to evaluate program effectiveness, optimize ROI, and scale successful partner motions, • Act as a connector across Marketing, Partnerships, Sales, and Product to ensure consistent messaging, strong execution, and clear partner value propositions, • Champion partner and field feedback internally to continuously improve ecosystem marketing effectiveness, • Stay current on ecommerce and technology partner trends, competitive dynamics, and platform innovations to bring fresh, relevant ideas to market, • Perform other related duties as assigned Who you are: • 5+ years of experience in partner marketing, alliances marketing, ecosystem marketing, or B2B technology marketing, • Proven experience designing and executing joint marketing programs with technology partners that drive measurable demand and adoption, • Understanding of ecommerce, and/or SaaS ecosystems, including ISVs, platforms, and partner-led growth models, • Experience working closely with partnerships, sales, and cross-functional marketing teams in a multi-stakeholder environment, • A forward-thinker who is equally comfortable rolling up your sleeves to execute programs end to end, • Data-driven and outcomes-focused, using insights and performance metrics to guide decisions and improve results, • Highly collaborative, with the ability to build trust and influence across internal teams and external partners, • Accountable and goal-oriented, taking ownership of initiatives and consistently delivering on commitments, • Strong communicator and storyteller, able to craft compelling joint narratives and represent marketing initiatives with confidence, • Highly organized, able to manage multiple partners, programs, and timelines simultaneously, • Comfortable with periodic travel for partner engagements, events, and flagship Klaviyo initiatives #IndeedGTM We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$104,000—$156,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is building an AI-first company—and that starts with how we support and scale our people. We're looking for a Lead People Technology Engineer to be the first dedicated AI engineer within our People Technology (KPPL) team. As an early leader in this space, you'll reimagine how our People teams operate in an AI-first world by shaping our architecture, standards, and long-term vision. You'll partner across People Operations, Talent Acquisition, Talent, and Finance to design and build intelligent systems that transform how we hire, develop, retain, and support Klaviyos globally. This role is not just about applying AI it's about defining how AI becomes embedded into the employee lifecycle at Klaviyo. What You'll Be Doing AI-First People Systems & Architecture • Reimagine core People workflows (recruiting, onboarding, performance, daily tasks) through an AI-first lens, not just incremental automation, • Design and build AI-powered workflows, copilots, and agents that automate and augment People processes across the employee lifecycle, • Architect and implement systems that integrate across SaaS such as Workday, Greenhouse, Sana, and internal Klaviyo platforms, • Partner with our internal IT AI team and establish best practices for:, • Prompt engineering and evaluation, • LLM system design and orchestration, • Versioning, testing, security, and observability of AI systems, • Enable AI Use Cases (copilots, assistants, automated workflows) that drive faster execution and better decision-making for People teams, • Collaborate with stakeholders to translate business problems into scalable AI solutions Driving an AI-First Operating Model • Identify high-leverage opportunities to replace manual workflows with AI-native solutions, • Define and track success metrics tied to efficiency gains, time savings, and operational effectiveness, • Help the People organization shift toward AI-augmented ways of working, • Act as a thought partner to People leadership on what's possible with AI, not just what's requested, • Responsible AI, Privacy & Governance: Design systems that handle sensitive employee data with security, privacy, and trust at the core, • Partner with Security, Legal, and Global IT to ensure compliant and ethical AI deployment Cross-Functional Collaboration & Enablement • Work closely with Security, IT, and GTM Systems to align on shared AI infrastructure and standards, • Contribute to and adopt company-wide AI patterns, tooling, and best practices, • Enable People teams to leverage AI by building:, • Reusable frameworks and workflows, • Playbooks and training materials, • Help non-technical stakeholders confidently use and iterate on AI-powered tools Technical Leadership • Advocate for scalable, well-governed AI systems that integrate cleanly into Klaviyo's broader tech ecosystem, • Act as a key voice in shaping how Klaviyo becomes AI-first internally, starting with People systems What Makes You a Great Fit • Passion and Curiosity to experiment and reimagine People workflows, • 7+ years of engineering or data engineering experience, with 2+ years building AI/ML or LLM-powered delivering tangible business outcomes, • Proven ability to set technical direction and build 0→1 systems with meaningful organizational impact, • Strong experience with but not limited to:, • Python, SQL, and modern APIs, • LLM platforms (OpenAI, Claude, Gemini, etc.), • LangChain and LangGraph, • Designing AI-powered workflows, agents, or copilots, • Experience integrating with enterprise SaaS systems (HRIS, ATS, etc.), • Experience designing scalable systems, automation frameworks, and internal tools, • Experience working with sensitive data and implementing responsible AI practices, • Strong ability to translate ambiguous business problems into scalable technical solutions Bonus Points • Experience with People/HR systems (Workday, Greenhouse, Sana), • Familiarity with workflow automation platforms (e.g., n8n, Workato, Zapier), • Experience in high-growth SaaS environments, • Contributions to AI governance, internal AI platforms, or experimentation frameworks Why This Role Matters at Klaviyo This is a foundational role in defining how Klaviyo becomes an AI-first company from the inside out. You won't just be implementing AI you'll be: • Shaping how People teams operate with AI, • Defining standards for responsible, scalable internal AI systems, • Building the blueprint for how AI is embedded across the business If you're excited about building from scratch, influencing across functions, and applying AI to core business workflows, this role offers a unique opportunity to have outsized impact. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$140,000—$210,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Klaviyo is looking for a Full Stack Engineer to join the Social team and help turn social conversations into long‑term customer relationships. In this role, you'll build end‑to‑end experiences that connect channels like Instagram DMs to Klaviyo's core platform—capturing high‑intent profiles, consent, and engagement data from social traffic. As a Software Engineer II, you'll tackle complex technical challenges, explore multiple solution paths, and weigh business and technical trade‑offs to determine the best approach. You'll contribute actively to design discussions, help shape architectural decisions, and ship well‑designed, thoroughly tested features that prioritize reliability, performance, and a great user experience. On the Social team, we focus on crafting intuitive, high‑impact surfaces that make it easy for brands to grow their lists from social. This includes the experiences that power Instagram auto‑replies and future social entry points, the supporting APIs and services that ingest and transform social events, and the data and analytics that show customers how social programs drive profile growth and revenue. We partner closely with teams across messaging channels, onsite experiences, and profiles to create a cohesive, multi‑channel growth engine. Collaboration is central to how we work. You'll work with engineers, product managers, designers, and data partners across Klaviyo, gaining exposure to many parts of the stack and product. This keeps the work varied and gives you opportunities to see your code in action across different surfaces—from customer storefronts to internal analytics tools. Looking ahead, Social is expanding beyond our first Instagram auto‑reply experiences into a broader social growth platform. We'll be deepening our native social integrations, building smarter targeting and personalization based on profile and event data, and creating new ways to route social traffic into high‑conversion destinations like landing pages and onsite modules. Our goal is to make Social not just a feature, but a growth platform that helps brands turn every conversation into a durable customer relationship. What We're Looking For • A proven track record of building high-quality products and systems, with a focus on writing clean, maintainable code, • 3+ years of experience in a software engineering role, • Experience building end-to-end software solutions or deep experience with both front-end and back-end technologies, • Familiarity with code reviews and leading or participating in robust testing practices, • Experience working in agile, fast-paced environmentsNice to Have, • Experience with Python and related technologies, • Experience with React and related technologies, • Background in digital marketing or customer data software, • Exposure to machine learning concepts or applications, • Experience building cloud-native solutions, ideally on AWS We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Software Engineer II - Analytics Data Engineering | AI & Analytics Data Enablement Location: Boston, MA About the Role Data is the lifeblood of Klaviyo. As a Data Engineer on this team, you will sit at the intersection of infrastructure and intelligence. You won't just be moving data; you'll be building the foundations that power our next generation of AI-driven features and enterprise-scale analytics. You will bridge the gap between data engineering and product impact. Your work will involve developing scalable Spark pipelines, tuning our storage and query patterns to ensure low-latency performance for our enterprise customers, and modeling the high-impact datasets that drive Klaviyo's analytics and machine learning engines. What You'll Do • Build Production-Grade Foundations: Develop and maintain scalable data pipelines and core tables using PySpark, Airflow, and dbt. You will implement the foundational datasets that power our AI, ML, and Analytics products., • Optimize for Enterprise Performance: Tune Spark jobs and storage patterns to ensure low-latency data retrieval. You will help implement materialized views and efficient partitioning strategies to support high-performance reporting at scale., • Treat Data as a Product: Contribute to the full lifecycle of datasets. This includes defining clear data contracts with upstream teams, writing maintainable code via peer reviews, and ensuring every asset is well-documented and trusted by downstream users., • Drive Operational Excellence: Ensure the reliability of our data engine by monitoring for freshness, volume anomalies, and schema changes. You will be responsible for ensuring that when a customer loads a dashboard, the data is accurate and on time., • Partner Cross-Functionally: Collaborate with Product, Engineering, and AI/ML teams to define consistent metrics that align with business goals. You will act as a bridge to ensure new features land with robust data support., • Innovate with AI: Look for opportunities to put AI at the center of your workflow, whether it is using AI to generate tests, detect data anomalies, or accelerate complex analysis.Who You Are, • The Experience: 2+ years of experience in data engineering or a data-intensive software engineering role. You've moved past the "beginner" phase and are comfortable taking a project from a design doc to a production deployment., • Fluent in SQL and Python: You have a solid grasp of SQL for high-performance querying and are comfortable using Python for data manipulation and automation. You focus on writing code that balances speed with reliability., • Distributed Systems Knowledge: You have hands-on experience with Spark (PySpark/SparkSQL) and understand how to tune jobs for performance in a cloud environment (AWS/EMR)., • Modeling Intuition: You understand the difference between a "raw table" and a "semantic layer." You've worked with modern modeling tools (like dbt) and understand partitioning, schema evolution, and lakehouse concepts (Iceberg/Delta)., • Performance Minded: You care about latency. You enjoy the challenge of making a query run faster and understand how to use materialized views and caching effectively., • Collaborative & Curious: You're an inclusive collaborator who enjoys working with Product and Data Science. You're excited to experiment with AI tools to make your own engineering workflow more efficient.Nice to Haves, • Experience with Iceberg table maintenance and compaction., • Exposure to Terraform or other Infrastructure-as-Code tools., • A background in Martech or SaaS platforms dealing with high-frequency event data., • Experience building data products that directly power customer-facing UI components and/or support AI/ML features., • Experience building near real-time or streaming pipelines for user-facing analytics or monitoring., • Hands-on work with analytics engineering tools and practices (e.g., dbt, metrics layers, semantic models)., • Familiarity with statistical modeling and machine learning. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Overview We're Klaviyo (clay-vee-oh). If you're ready to do the best work of your career, where you'll be welcomed as your whole self, come meet us! At Klaviyo, we're all about ownership. We enable our customers to take ownership of their growth by controlling the entire customer experience. Similarly, we encourage our employees (and future Klaviyo's) to take ownership of their careers. Are you looking to change industries and find your first sales role? Have some sales experience and are motivated to help businesses own their destiny? Come meet our sales team! Klaviyo is hosting an Own Your Sales Career (Open House) on Tuesday, June 9th from 5:30-7:00pm. This is a free, open networking event focused on hiring Business Development Representatives. Come grab a drink and snack in our space, network with sales reps and leaders, and hear from a panel of Klaviyo's from 6:00 - 6:30pm. You'll meet with: • Alexis Caso, Director, Business Development, • Emma Dwinells, Director, Business Development, • Trevor LaBonte, Manager, Commercial Business Development, • Lily Trunsky, Manager, Commercial Business Development, • and more! We're hiring across our Commercial, Mid-Enterprise, and Enterprise teams - please see the job posting below: • Outbound Business Development Representative Please note that this event is 21+. Looking forward to meeting you on the 9th! Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$24.04—$24.04 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo's Talent Acquisition team is scaling quickly, and the systems that power recruiting need to scale with us. We're looking for a Talent Acquisition Systems & Automation Lead - someone who sits at the intersection of recruiting, data, and workflow design. This role is ideal for someone who understands the day-to-day realities of recruiting but is energized by improving the systems behind it. You won't just support recruiting operations. You'll build the infrastructure that makes great recruiting faster, smarter, and higher-impact, turning operational data into insights that drive better hiring decisions. You'll partner closely with recruiters, coordinators, and TA leadership to improve workflows, automate repetitive tasks, maintain system health, and experiment with new tools that make our team faster and more effective. This role is a launchpad into deeper recruiting systems and automation work, giving you the opportunity to build real operational muscle while learning how modern recruiting teams scale. What you'll do: • Improve Recruiting Workflows. Partner with recruiters and sourcers to identify friction in the recruiting process and redesign workflows that make hiring faster, clearer, and more consistent. You'll translate real recruiting pain points into operational improvements across our ATS, sourcing tools, and reporting strategy., • Introduce Smart Automation. Look for opportunities to automate repetitive recruiting tasks and reduce manual work. You don't need to be an engineer, but you should enjoy experimenting with automation tools and learning new ways for our systems to connect., • Maintain Data Integrity. Strong recruiting operations rely on clean, trustworthy data., • You'll monitor the health of our recruiting data and implement processes that prevent errors before they happen., • Turn Data Into Direction. Build the reporting infrastructure that gives TA leadership clear, actionable visibility into pipeline health, recruiter capacity, and hiring trends. Your work won't just surface what's happening — it'll shape what we do next, helping the team make faster, higher-confidence decisions. What makes someone successful in this role? You think in systems, not just tasks. You naturally ask, "Why does this work this way?" and "Could this be simpler?" You enjoy making processes smoother and helping teams work more effectively. You're comfortable sitting at the intersection of people, process, and technology. You like learning new tools and figuring out how they connect. Qualifications: • 8+ years of experience in operations, or talent programs, • Exposure to low-code tools, workflow automation tools, or AI tools, • Experience working with an ATS (Greenhouse preferred), • Strong attention to detail and process consistency, • Comfort working with data and reporting tools, • Strong track record of improving automation, systems, and workflow design We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$112,000—$168,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team This is a newly formed team responsible for data ingestion into Klaviyo's core data objects. The team sits at a critical junction between our various integration teams and the core data platform, acting as the interface that ensures data flows cleanly, reliably, and at scale into foundational systems. As Klaviyo continues to scale, the quality, reliability, and architecture of our ingestion systems are increasingly critical to product performance and customer trust. This team will define the next generation of how data enters and powers our platform. About the Role We are seeking a highly technical Senior Product Manager to lead the strategy and execution for our Data Ingestion Platform. This is a traditional platform PM role, ideal for someone comfortable operating in deep architectural discussions and experienced with large-scale data movement and distributed systems. You will define the vision and roadmap for how large volumes of data from diverse sources are ingested, transformed, and made reliable within Klaviyo's core systems. You'll work closely with engineering, integration teams, and downstream stakeholders to modernize legacy pipelines and build a scalable, unified ingestion framework. This role requires strong product leadership, comfort with ambiguity, and the ability to operate at both strategic and highly technical levels. This is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. Why This Role Matters Data is foundational to everything Klaviyo delivers. This role sits at the heart of how that data enters and powers the platform. You'll shape the architecture that enables reliable, scalable data ingestion for years to come, driving platform health, reducing complexity, and unlocking innovation across the company. If you're energized by building structure where it doesn't yet exist, modernizing complex systems, and operating at the intersection of data architecture and product strategy, this is a high-impact opportunity to define a critical platform capability at scale. What You'll Do: • Define the long-term mission, charter, and ownership boundaries for a newly formed team., • Develop and maintain a coherent, high-impact roadmap that balances foundational investments with active initiatives., • Refine prioritization and sequencing across multiple concurrent projects to ensure focus on the highest-value work., • Own the strategy and roadmap for ingesting large volumes of data from numerous sources., • Think holistically about data movement, transformation, and reliability at scale., • Partner with engineering to design ingestion systems that are scalable, resilient, and maintainable., • Navigate tradeoffs across performance, latency, cost, and reliability., • Drive improvements in observability, monitoring, and operational excellence for ingestion systems., • Identify and drive architectural simplifications that improve platform health over time. What You Bring: • Strong experience as a Platform Product Manager, ideally in data infrastructure or distributed systems environments., • Deep understanding of data architecture and large-scale systems., • Experience working with event-driven systems, high-volume ingestion pipelines, or complex data movement patterns., • Comfortable engaging in highly technical discussions around pipelines, infrastructure, and system evolution., • Proven ability to define structure and clarity in ambiguous, newly forming teams., • Skilled at stakeholder management across multiple technical organizations., • Able to think strategically while managing highly technical execution details. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$136,000—$204,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Orchestrate Group The Orchestrate group is responsible for how Klaviyo customers design, execute, and understand their customer communications across channels. This includes both Flows (automated journeys) and Campaigns (one-time sends)—the core surfaces where over 170,000 brands engage their audiences. As the Senior Engineering Manager for Orchestrate, you will lead multiple teams responsible for the creation, configuration, execution, and performance insights of these experiences. You'll play a critical role in shaping the future of multi-channel orchestration—spanning email, SMS, push, and emerging channels—while ensuring our systems scale with the growing needs of our customers. This is a highly cross-functional and high-impact leadership role. You will partner closely with Product, Design, Data, and other Engineering leaders to define strategy, drive execution, and build a cohesive platform that powers billions of customer interactions. How You Will Make a Difference • Lead and scale multiple engineering teams responsible for Flows and Campaigns configuration, orchestration, and reporting experiences, • Set technical and organizational direction for Klaviyo's orchestration platform, including multi-channel delivery, personalization, and scheduling systems, • Own execution across teams: drive planning, align dependencies, and ensure high-quality delivery across complex, cross-team initiatives, • Shape the architecture of core orchestration systems, prioritizing scalability, reliability, and extensibility across services and shared platforms, • Partner with Product and Design leadership to define long-term vision and translate it into intuitive, high-impact customer experiences, • Drive consistency across Flows and Campaigns, identifying opportunities to unify systems, abstractions, and user experiences, • Develop and grow engineering managers and senior engineers, building a strong leadership bench and high-performing, inclusive teams, • Influence broader engineering strategy, contributing to org-wide initiatives in system design, developer experience, and operational excellence, • Champion engineering excellence through design reviews, technical guidance, and thoughtful tradeoff decisions, • Identify and invest in platform opportunities that unlock faster product development and innovation across Klaviyo Who You Are • 10+ years of software engineering experience, with strong fullstack fundamentals, • 5+ years of engineering management experience, including managing managers or multiple teams, • Proven ability to lead large, complex product areas with significant business impact, • Strong systems thinker with experience designing and evolving scalable distributed systems, • Experience building customer-facing SaaS products in fast-paced, product-led environments, • Comfortable operating at multiple levels: from organizational strategy to technical detail, • Track record of growing leaders and building high-performing teams, • Excellent communicator who can align stakeholders across engineering, product, and design, • Experience with multi-channel systems, personalization, or workflow/orchestration platforms is a plus, • Familiarity with modern web stacks (React, TypeScript) and backend systems (Go, Python, Django/FastAPI or similar), • Experience with cloud infrastructure (AWS), DevOps practices, and distributed systems tooling AI & Modern Engineering Practices • Experience building or integrating AI/ML-powered product features, such as personalization, recommendations, content generation, or decisioning systems, • Demonstrated ability to identify high-impact opportunities for AI within product experiences and translate them into shipped features, • Experience leading teams that adopt AI-first engineering practices, including leveraging LLMs and automation tools to accelerate development, testing, and operational workflows, • Comfortable guiding teams through rapid experimentation with emerging AI tools and paradigms, while ensuring responsible and secure usage Hybrid role out of Boston 3x/week. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000—$324,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team Composer sits at the center of Klaviyo's strategy to define the future of AI-native marketing. As Klaviyo's AI-powered marketing orchestration product, Composer helps marketers move from an idea to launch-ready campaigns, flows, audiences, and content through a conversational experience dramatically reducing manual effort and making AI a true execution layer for marketers. The Native Composer team is responsible for shaping how AI agents operate across Klaviyo's core product surfaces from content generation and campaign creation to workflow orchestration, analytics, optimization, and support. Sitting at the intersection of AI systems, product experience, platform architecture, and go-to-market strategy, the team is building the foundation for intelligent, AI-native marketing workflows. In this role, you will help define how AI agents interact with users across one of the leading marketing platforms in the industry. You'll shape the systems, workflows, and experiences that enable marketers to move faster, make smarter decisions, and execute more effectively with AI as an active collaborator. By improving the quality, extensibility, and intelligence of Composer, you'll help establish Klaviyo as a leader in agentic marketing software while driving meaningful customer and business impact. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. The Role We're looking for a Lead Product Manager to own the strategy and execution for Native Composer, Klaviyo's in-app AI assistant and orchestration experience. In this role, you will define how marketers interact with AI across Klaviyo's product ecosystem, shaping experiences that combine conversational interfaces, sub-agents, workflow automation, and intelligent recommendations into a cohesive execution platform. You'll work closely with Engineering, Design, Data Science, Research, and GTM teams to build scalable agentic systems that are reliable, extensible, and deeply integrated into marketer workflows. This includes defining orchestration patterns, onboarding new skills and agents, improving agent quality and usability, and ensuring Native Composer and Standalone Composer evolve cohesively where appropriate. This role is ideal for a product leader who enjoys operating in highly ambiguous, fast-moving environments and is excited about shaping the future of AI-native software experiences. What You'll Do • Define and own the product vision and roadmap for Native Composer., • Own the end-to-end in-app AI assistant experience, including conversational UX, sub-agent orchestration, and expansion into native product surfaces such as sidebars, inline assistance, floating action buttons, and full-page workflows., • Partner with Engineering and Design to translate marketer workflows into scalable agentic experiences across Klaviyo's core product surfaces., • Define the contribution framework for skills and agents across 7+ contributing teams, including integration patterns, quality standards, evaluation processes, and operational guardrails., • Drive convergence between Native Composer and Standalone Composer where shared systems and experiences create leverage., • Improve the reliability, usability, and effectiveness of AI-powered workflows across campaign creation, audience building, analytics, optimization, and support., • Partner with Marketing, Operations, Customer Success, and Sales teams to shape product positioning, packaging, and go-to-market execution., • Engage directly with customers to understand emerging workflows, pain points, and adoption drivers for AI-assisted marketing., • Define and track key product and operational metrics related to adoption, retention, agent quality, workflow success, and customer impact., • Lead cross-functional initiatives across Product, Engineering, Design, Research, Data Science, and GTM organizations., • Communicate product strategy, tradeoffs, and execution priorities clearly across stakeholders and executive leadership. Who You Are • 7–10+ years of product management experience, including ownership of technically complex or platform-oriented products., • Experience building AI-powered products, conversational interfaces, workflow automation systems, or agentic experiences., • Strong technical depth with the ability to partner closely with engineers on systems architecture, orchestration, integrations, and scalability., • Track record of building customer-facing products on top of sophisticated backend or platform systems., • Experience leading ambiguous, cross-functional initiatives with multiple stakeholders and contributing teams., • Strong customer empathy and ability to translate complex workflows into intuitive product experiences., • Excellent communication and stakeholder management skills, including experience influencing senior leadership., • Strong analytical and systems-thinking capabilities., • Experience in marketing technology, SaaS platforms, productivity tooling, or AI copilots is a strong plus., • Familiarity with evaluation systems, AI quality frameworks, or LLM-powered experiences is a plus. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$168,000—$252,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Compliance is critical to Klaviyo's success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo's abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience. In this role, you'll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo's sending footprint. Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement. How You'll Make a Difference: Monitoring & Incident Response • Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails., • Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation., • Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through., • Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time). Systems & Signal Ownership • Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations., • Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo's sending infrastructure and compliance policies. Process & Operational Improvement • Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements)., • Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth., • Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Cross-Functional Collaboration & Ecosystem Engagement • Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed., • Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners., • Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG)., • Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo's infrastructure strategy. Knowledge Sharing & Team Contribution • Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content., • Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups., • Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).Who You Are, • Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences., • Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes., • Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities., • Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution., • Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work., • Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors., • Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work. Required • 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider., • Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred., • AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop., • Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar., • Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations)., • Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs., • Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems., • Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Bonus • Presence or active participation in anti-abuse industry groups (M3AAWG, etc.)., • Experience with SMS/MMS technologies, technical writing, training, or web development., • Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis., • Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$96,000—$144,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About The Position Klaviyo is seeking an experienced Senior Financial Analyst of R&D who will be a critical resource in driving and efficiently scaling Klaviyo's innovation engine. This position will be part of a Finance team that supports all functions across Engineering, Product, Design, and GTS. This role will work closely with cross-functional teams to provide financial analysis, reporting, and recommendations that contribute to the overall success of Klaviyo's R&D organization. This is a fantastic opportunity for a candidate that wants to be part of a dynamic FP&A organization that is scaling for the future. The ideal candidate is highly motivated, a problem-solver, a team player, detail-oriented, analytical, and outstanding at foundational FP&A. This candidate is able to effectively translate financial guardrails and insights into actionable decisions for stakeholders. This candidate will be responsible for both owning core FP&A work streams as well as supporting ad-hoc strategic projects. How You Will Make a Difference • In partnership with the FP&A Manager and broader FP&A team, manage annual and quarterly R&D OpEx forecasting, reporting, analytics, and the monthly close and forecasting process., • Advise Engineering, Product, and GTS leaders on financial implications of strategic decisions, including long-term planning, investment tradeoffs, and resource allocation., • Build and maintain flexible financial models for R&D headcount planning, capitalized software tracking, scenario planning, and ad-hoc analyses., • Translate product strategy and roadmap decisions into clear financial implications and actionable insights for business partners., • Proactively identify risks, opportunities, and cost drivers through data-driven insights across R&D investments., • Build financial models and business cases for major product initiatives, platform investments, and build vs. buy decisions., • Analyze cloud spend efficiency and identify infrastructure cost optimization opportunities., • Partner cross-functionally with Operations, Accounting, People Ops, Talent Acquisition, and Finance stakeholders to support planning, forecasting, and business efficiency., • Support the implementation and transition of forecasting tools and processes in partnership with Finance stakeholders.Who You Are, • Bachelor's degree in Finance, Accounting, or Economics., • 5+ years of experience in FP&A or Finance at software companies with a subscription or SaaS business model., • Comfortable working in a fast-paced, high-growth environment., • Excellent storyteller with deep strategic thinking, analytical, and financial modeling skills., • Attention to detail with passion for achieving a high degree of accuracy., • Excellent communication skills, both written and verbal, with the ability to translate financial concepts for non-financial audiences., • Comfortable working with ambiguity and influencing cross-functional stakeholders., • Passionate about innovation and scaling technology organizations., • Highly proficient in Excel and PowerPoint, and/or Google Suite., • Experience working with financial tools (e.g., Pigment, Adaptive, Planful, NetSuite, ERP/BI integrations)., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-ABBEY #LI-HYBRID Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$96,000—$144,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, our engineering, product, and data teams are building the future of customer technology at massive scale — solving hard technical problems, shipping rapidly, and driving outsized business impact. As the Director, R&D Talent Acquisition, you'll play a critical role in shaping these teams by leading our technical recruiting strategy. You'll report to the Senior Director, Global Talent Acquisition and partner closely with senior technical leaders across Engineering, Product, and Data, as well as others across the business, to understand, anticipate, and deliver against Klaviyo's ambitious growth. You'll be empowered to think creatively about how to attract, assess, and close top technical talent — all while leading, developing, and scaling a team of high-performing recruiters. How You'll Make a Difference: • Lead and inspire a technical recruiting team by setting clear productivity metrics, goals, and efficiencies that elevate performance and drive excellence., • Partner directly with senior technical executives (CTO, VPs of Engineering, Product, and Data) to deeply understand their hiring needs and build strategies that deliver the talent needed to scale Klaviyo's technical roadmap., • Design and optimize technical recruiting processes, from sourcing through assessment, ensuring world-class candidate experiences and highly effective engineering evaluations., • Innovate in technical sourcing by developing creative strategies across platforms like GitHub, Covey, JuiceboxAI, LinkedIn Recruiter, and technical communities, while tailoring approaches to diverse technical talent pools., • Champion equity, diversity, and inclusion in technical hiring by building programs that expand access and opportunity, and using data to track and measure impact., • Implement progressive global hiring strategies, collaborating with EMEA TA partners to build a consistent yet adaptable technical recruiting approach., • Elevate candidate experience by ensuring communication, feedback, and technical assessments are transparent, engaging, and reflective of Klaviyo's engineering culture., • Train and mentor recruiters on technical sourcing, engineering assessment frameworks, and emerging recruiting technologies, fostering a culture of continuous learning and growth., • Leverage data and insights to challenge the status quo, optimize funnel health, and continually improve recruiting effectiveness and scalability., • Maximize recruiting technology by driving best-in-class usage of Greenhouse, LinkedIn Recruiter, Guide, BrightHire, and other platforms to boost efficiency and candidate engagement., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are: • 10+ years leading Talent Acquisition strategies at scale, with significant focus on technical recruiting for engineering, product, and data functions., • 5+ years of direct people management experience; preferably leading high-growth technical recruiting teams in fast-paced, agile environments., • Strong understanding of technical talent markets and engineering assessment practices (coding interviews, take-home assignments, system design evaluations)., • Skilled at building trusted partnerships with technical executives and hiring managers, with a proven ability to influence and deliver at the executive level., • Excellent written and verbal communication skills, with the confidence to represent Klaviyo to senior leaders and candidates alike., • Deeply data-driven in how you evaluate recruiting health, sourcing strategies, and EDI initiatives., • Maniacally focused on operational excellence and continuous improvement., • Intellectually curious with a candidate- and customer-first mindset., • Experience with Greenhouse ATS is preferred but not required., • Familiarity with technical platforms and communities (GitHub, Stack Overflow, HackerRank, etc.) is a strong plus., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why this role matters: At Klaviyo, we're not just filling roles — we're building the technical teams that will define the future of our company. This is a chance to own the strategy and execution of technical recruiting at scale, shape Klaviyo's technical hiring brand, and directly influence how we attract, assess, and hire the best technical talent in the world. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$188,000—$282,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).