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Job DescriptionDescription: About FamilyAid FamilyAid is Greater Boston’s largest agency solely focused on helping children and parents avoid and overcome homelessness. Serving more than 5,000 family members annually, FamilyAid delivers a continuum of prevention, shelter, housing, and stabilization programs rooted in evidence-based solutions. Aligned with the Aspen Institute’s Two-Generational (2Gen) framework, FamilyAid builds family well-being by intentionally and simultaneously working with children and their caregivers. The 2Gen approach addresses housing, income, education, health, and family stability in tandem. This holistic model strengthens families, disrupts intergenerational cycles of poverty and housing instability, and builds economic prosperity that passes from one generation to the next. Mission, Vision, & Values FamilyAid operates with a clear commitment to its mission, vision, and values. Specifically: The mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build strong foundations for their children’s futures. The vision is to prevent family homelessness whenever possible – or reduce its harm if it can’t be avoided – through education and support for children and parents that foster their long-term stability. Learn more about FamilyAid at The Opportunity FamilyAid’s Board of Directors is seeking their next President & CEO (CEO) to serve as the organization’s strategic and operational leader. Reporting to the Board, the CEO will advance the organization’s mission utilizing a 2Gen approach to working with families, lead a talented team, and amplify the agency’s voice and influence in anti-poverty work. The CEO will guide the development and execution of appropriate strategic plans to ensure stability amid uncertainty and to lay the groundwork for continued growth. As the public face of a nationally-recognized organization, the CEO will serve in a highly visible, mission-critical role, which will require a seasoned leader who brings vision, strategy, humility, operational rigor, and a deep equity orientation to the role. Key Responsibilities Organizational Leadership • Provide visionary, mission-driven, and results-oriented leadership for the organization., • Ensure that all aspects of the organization (financial management, philanthropy, organizational culture and talent, and programming) align in support of FamilyAid’s mission., • Serve as primary external fundraiser, with support of the Chief Advancement Officer and development team, stewarding existing relationships and building new relationships to continue to grow private philanthropy., • In partnership with the Chief Advancement Officer, lead a $15M “For the Kids” fundraising campaign to expand FamilyAid’s donor base., • Steward a $25M–$30M operating budget across 10+ public contracts and a fast-growing portfolio of private revenue., • Champion FamilyAid’s 2Gen model and ensure delivery of high-quality, trauma-informed services that achieve lasting stability for each family member., • Oversee program innovation, compliance, and community engagement strategies., • Guide cross-sector partnerships such as with Boston Public Schools, Boston Medical Center, CHIME (Child Homelessness Intercept Mapping and Engagement), and other key partnerships and coalitions., • Promote a values-driven, inclusive, high-performance culture that retains top talent and supports frontline staff., • Ensure FamilyAid is a workplace where dignity, safety, and collaboration are practiced every day., • Lead the development and execution of strategic adaptive planning cycles aligned with FamilyAid’s mission, values, and North Star., • Maintain an updated and clear-eyed understanding of public policy shifts, economic trends, and philanthropic landscapes., • Partner with the Board to drive governance excellence, strategic foresight, and organizational accountability., • Influence public policies that expand support for children and families experiencing homelessness., • Represent FamilyAid as a trusted thought leader, advocate, and spokesperson in local, state, and national arenas. description, ideal candidates will display the following professional and personal experience, skills, and characteristics: Passion for Mission • Unwavering devotion to advancing the well-being of those most in need, • Commitment to effectively serve children and families in poverty and a deep belief in their potential, • Demonstrated ability to consistently embody and inspire others to FamilyAid’s mission and values with resilience and adaptability Strategic & Visionary Mindset • Energized leader who balances vision and pragmatism and drives impact while building a safe and supportive culture where everyone is valued and respected, • Demonstrated ability to guide and support the Board and leadership team in key decisions affecting the direction of the organization, • Expertise in 2Gen, family-focused, or equity-centered models of service delivery; knowledge of housing/homelessness is preferred but not required Fundraising, Advocacy & Relationship-Building • Strong fundraising experience, with the ability to engage and inspire a variety of donors, including major donors, foundations, and corporate partners; experience maintaining and growing existing donor relationships as well as diversifying funding over time, • Proven capacity to navigate complexity and to operate effectively in environments that require nuance, judgment, and diplomacy, • Exceptional relationship-builder and communicator, able to inspire and engage others in support of FamilyAid’s work, • Ability to navigate complex public funding and contracts to maintain existing and create new revenue opportunities, • Experience influencing policy at the state and city level is preferred but not required Inspiring, Inclusive, People-First Leader • Experience leading a diverse team that includes multiple layers of management, building a culture reflective of organizational values, where staff feel safe, supported, and successful in the context of ambitious goals and a results-oriented culture, • Commitment to inclusive leadership, with a focus on equity and access to opportunity, • Demonstrated success managing $20M+ budgets, complex public contracts, and large-scale fundraising efforts, • Track record of creating, implementing, or advancing infrastructure so that teams are equipped to succeed, • Expert ability setting clear priorities and delegating responsibility, ensuring accountability, and driving success Credentials & Experience • At least 15 years of leadership experience in anti-poverty, human services, or public-sector organizations, • Master’s degree in public administration, nonprofit management, social work, urban policy, or related field is preferred Compensation & Benefits The salary range for this position is $250,000 to $285,000. FamilyAid offers a competitive executive compensation and benefits package, including hybrid work flexibility; health, dental, and vision insurance; health savings account; flexible spending account; 403(b) with employer match; generous paid time off; support for professional growth; life insurance; and employee assistance program. FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age. Location FamilyAid maintains a hybrid workplace, allowing work from home, the field, and its headquarters at 3815 Washington Street, Boston, MA 02130, though this position requires a significant physical presence at FamilyAid locations and with Boston-based funders and collaborators. Some evening and weekend hours will be required. Contact DSG | Koya has been exclusively retained for this engagement, which is being led by Cassie Scarano. Please submit a compelling cover letter and resume by filling out the Talent Profile here: Talent Profile All inquiries are strictly confidential. DSG | Koya is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email . If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be assisting to lead a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success of Outlet Kitchens including Grana, The Fed and Private Kitchen, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. Key Responsibilities: • To oversee production and execution of food preparation for outlets., • Organize, oversee, and participate in the plating of food for service, according to established plating and presentation criteria., • Ensure the food is of the highest quality and ready to be served to the guest at the appropriate time., • Assist in controlling costs by effective purchasing of food and maintaining food cost goals as well as monitoring labor levels., • Manage day-to-day staffing such as coaching and counseling, disciplinary actions, and overall kitchen morale., • Maintain a professional presence while staying calm and confident., • Meet the guest needs by developing and maintaining effective relationships in both internal and external customers., • Have the knowledge of local health rules, regulations, and food handling. Qualifications: • Experience with menu development, costing, and BEO distribution. Advanced knowledge of culinary technique and application., • Ability to adapt to changing demands as related to a banquet kitchen, minimum 2 years of Banquet Kitchen experience., • Degree in Culinary Arts preferred, 2 to 4 years’ experience in a 4-5 star hotel or independent restaurant in a kitchen management role., • Abides by local and national food safety requirements and ensures that others do so by monitoring FIFO inventory and visually inspecting food preparation, delivery activities, and overall cleanliness of the operation., • ServSafe certification., • Legally authorized to work in the United States. Salary Range: • $85,000 - $90,000 annually For more information about the property, please visit:

Guest Relations Coordinator – The Langham, Boston About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Guest Relations Team to drive excellence in guest satisfaction by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. Key Responsibilities: • Perform anticipatory high level services as attending to special requests by guests, • Work closely with Guest Relations and Concierge Manager to ensure that Brilliant members, VIPs and Langham Club access guests receive special recognition and service, • Increase and maintain Brilliant loyalty: serve as Ambassador for the Brilliant membership program (certification, enrollment, etc.), and train other colleagues to be Ambassadors, • Actively communicate with guests and respond to any request to ensure swift delivery of their special requests, • Assist Guest Relations Manager by reviewing and completing arrival reservation to ensure seamless guest stay: checking their allocated rooms, amenities, and special requests, • Support Concierge functions by responding to guest requests via email and phone, • Assist in creating memorable guest experiences by executing special amenities for celebrations and VIP’s, • Deliver all of the Forbes and Brand standards at all times and adhere to all departmental procedures, • Maintain clear and consistent communication with Front Office/Guest Relations/Concierge colleagues and management, • Build and maintain positive relationships with external and internal guests in order to exceed their needs, • Liaise with other departments and necessary outside contacts to ensure excellent service delivery, • Additional duties not mentioned above may also be requested by Supervisor/Manager, • Prepare requisitions for amenities on a timely basis, • Maintain an irreproachable presentation contributing to the image of a Five star luxury property, • Impeccable attendance and punctuality, • Participate in required meetings Qualifications: • Have a strong understanding of Front Office operations and previous experience in a luxury hotel, • Previous experience in five star standards, • College degree preferred, • Strong knowledge of computers (Windows and Microsoft Office) and Shiji management, • Proficiency in two or more languages preferred, • CPR certification a plus, • Legally authorized to work in the United States Salary Range: • $32.45-$32.75 per hour For more information about the property, please visit:

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Job Summary The Senior Procure-to-Pay & Accounts Payable Operations Specialist will own end-to-end Procure-to-Pay execution for their aligned category, with a primary focus on Accounts Payable operations. This role is responsible for ensuring accurate and timely invoice processing, vendor payments, accruals, and reconciliations while also supporting procurement execution and stakeholder needs. This individual operates autonomously within their category, partners closely with Procurement, Accounting, and business stakeholders, and drives continuous improvement across Procure to Pay and Accounts Payable processes through data, controls, and system optimization. What You'll Do You will play a key role in supporting Klaviyo's Procure-to-Pay organization by owning complex Accounts Payable operations and Procure-to-Pay activities for your assigned categories. This role operates with a high degree of autonomy and judgment, partnering closely with Procurement, Accounting, and business stakeholders to ensure accuracy, compliance, and continuous improvement across AP and P2P processes. • Own end-to-end Accounts Payable processes for assigned categories, including complex invoice review, exception handling, and payment execution, • Serve as a subject matter expert for Accounts Payable and Procure-to-Pay processes, supporting stakeholders and resolving escalated issues, • Ensure vendor invoices are processed accurately, timely, and in compliance with accounting policies and internal controls, • Support month-end and year-end close activities including accruals, variance analysis, accounts payable reconciliations, and audit documentation, • Partner with Accounting and Internal Audit to support audits and regulatory requirements, including 1099 reporting, • Create, review, and manage Purchase Requisitions and Purchase Orders with a strong focus on downstream Accounts Payable accuracy, • Monitor and manage Purchase Orders to ensure correct invoicing, timely payments, accurate accruals, and proper closure, • Take ownership of procurement requests from intake through payment, applying judgment based on spend, risk, and complexity, • Partner with Procurement Category Managers on vendor onboarding, low-dollar sourcing activities, and contract execution support, • Analyze Accounts Payable and Procure-to-Pay data to identify process gaps, control risks, and improvement opportunities, • Contribute to process documentation, standardization, and system enhancementsWho You Are, • You bring strong experience in Accounts Payable and Procure-to-Pay operations and are comfortable owning complex workflows, • You apply sound judgment and problem-solving skills to resolve issues independently, • You are detail-oriented while also able to see opportunities for process improvement, • You communicate confidently with cross-functional partners and vendors, • You thrive in a fast-paced, evolving environment, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Required Qualifications, • 5+ years of experience in Accounts Payable and Procure-to-Pay operations, • Demonstrated experience supporting month-end close, accruals, reconciliations, and audits, • Proficiency in NetSuite, Coupa,, ZipHQ, or other Procure to Pay systems preferred, • Advanced proficiency in Microsoft Excel and Microsoft Office Suite We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000—$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. The Senior Program Manager, Scaled Success Strategy will oversee our 1:many success experience, responsible for the design, coordination and execution of At Scale 1:many programs and motions. The primary focus is to ensure that all applicable customers are surrounded with the right 1:many touchpoints to support successful milestone achievement in each journey stage - retention, growth and product adoption as guidelines. This person will partner cross-functionally with At Scale Managers, Customer Success Managers, Customer Experience, Customer Education, Lifecycle Marketing, Community, Product Marketing, Product Management, Design, Operations, and Analytics to build and optimize At Scale motions across channels and touchpoints. This role will drive motions that lead to ROI, retention and expansion for Klaviyo Customers below a certain threshold. How You'll Make a Difference: • Design and implement our 1:many programs (Group coaching calls, Cohort Learning Experiences and other programs that support multiple customers at the same time);, • Partner with the Community (Marketing) team to design and run Customer connect events, co-owning audience, themes and formats to be delivered., • Partner with Customer Education team to align content and delivery of programs;, • Partner with Ops to design prioritization (audience) and a measurement framework to track impact (WDGLL for At Scale CSMs and PSMs) and drive implementation., • Partner with CX to define, evolve and maintain digital first human supported touch points as part of the customer journey for each stage of the assigned journey, • Partner with CSM Managers to align opportunity of 1:1 follow ups after group 1:many programs, • Conduct gap analysis to identify points in the journey where optimization is required, • Interpret At Scale customer feedback and customer data to inspire optimization in programs and processes, • Create business cases and financial impact assessments for change efforts, • Deliver business reviews to leadership on outcomes and opportunities, • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are: • Analytical problem solver that uses customer data to support decision making, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient, • A balanced background of strategy plus execution, • Strong group facilitation skills, • Ability to drive results through indirect and direct influence, • Expert in customer journey mapping and service blueprinting with experience in 1:many, scaled programs, • Creating business cases and financial impact assessments for change efforts, • Strong project management skills Education and Experience: • 4+ years Customer Success, Community, Customer Education, Program Management, or Customer Marketing, • Proven history of designing and launching customer programs that drive measurable customer and business outcomes, • Experience scaling programs and services to large numbers of customers, • Specific experience driving adoption & retention in a B2B SaaS/tech environment, • A history of leading cross-functional teams in driving to ambitious outcomes, • Experience mapping and managing customer journeys, • Experience with being accountable for customer adoption & retention metrics Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$88,000—$132,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Build the systems, onboarding, and learning programs that make every Klaviyo engineer productive from day one—and more effective every quarter. You'll design an AI‑first onboarding and enablement experience, standardize "how engineering works" at Klaviyo, and run experiments that measurably improve developer velocity, quality, and satisfaction. The result: faster ramps, fewer friction points, and a culture of continuous improvement across R&D. You'll help every engineer at Klaviyo move faster with more confidence—by design, not by accident. If you love building systems that enable outsized impact and enjoy teaching others how to win, this is the role. This IC role sits at the heart of engineering effectiveness. You'll partner closely with Developer Infrastructure, Eng Leadership, HRBP, Recruiting/RCs, L&D, Security, and peers in Engineering Operations (e.g., Tools & Metrics) to translate insights into programs, tAI ooling, and rituals that help teams deliver. How you'll make a difference • Own engineering team onboarding and time-to-impact. Design and run a Day 0 through Day 30/60/90 onboarding experience that is AI-first by default, including environments, access, labs, first PRs, and success metrics. Reduce time-to-first-impact and ensure a consistent, high-quality ramp for new engineers, in close partnership with L&D., • Enable embedding AI into daily engineering workflows like backlog and PR synthesis, and incident summaries. Partner closely with Developer Infrastructure and Engineering Leadership to operationalize AI in ways that align with platform direction. Pilot tools, measure adoption and impact, and share playbooks that lift team productivity., • Codify how engineering works. Build and maintain living training and documentation that explain our engineering systems, development lifecycle, code review norms, CI and release practices, and incident hygiene, so teams can move fast in the same direction., • Design and scale technical learning programs. Create, pilot, and iterate on learning paths, workshops, demos, and lunch-and-learns that build fluency in AI and emerging technologies. Use stakeholder input and program data to continuously improve and scale what works., • Enable engineering manager effectiveness. Translate Klaviyo's leadership expectations to Engineering. Design and deliver learning and enablement for Engineering Managers focused on how engineering operates, including planning and execution norms, tooling, metrics, onboarding new team members, and leading effectively within Klaviyo's engineering system. Partner with HRBP and L&D to diagnose the needs and customize content specific to technical leadership., • Facilitate high-impact live learning. Lead engaging, audience-appropriate learning sessions for engineers and engineering managers, incorporate feedback, and evolve content to maximize relevance and impact., • Define and track enablement success. Establish north-star metrics and success criteria for onboarding, learning, and productivity initiatives. Use data, qualitative feedback, and experimentation to assess impact, surface trade-offs, and recommend next steps., • Partner on onboarding delivery and iteration. Facilitate engineering onboarding on a rotating basis, ensure smooth execution, and share feedback with onboarding DRIs. Maintain and evolve onboarding documentation, content, and training materials., • Strengthen the recruiting-to-onboarding handoff. Partner with Recruiting and RCs to align competencies, interview assessments and starter projects so new hires are set up to succeed from day one., • Elevate engineering culture and learning. Enable tech talks, internal workshops, and communities of practice that spread best practices, reinforce learning norms, and raise the bar on craft and collaboration. Partner closely with HRBP, EBP, and Engineering Leadership., • Technical practitioner and systems thinker. You've been an engineer or worked very closely with engineering; you understand IDEs, Git, CI/CD, testing, and can break down technical systems for others. You care about measurable impact, reliability, and developer productivity., • Operator‑teacher. Clear writer and facilitator who creates clarity, reduces ambiguity, and equips others with crisp guidance, examples, and artifacts., • Outcome‑oriented and accountable. You model ownership, intensity, and urgency; you push work to closure and measure results, not just activity., • Collaborative across functions. Comfortably partners with Eng Leaders, Dev Infra, Product, HRBP, Recruiting/RCs, L&D, and Security; aligns to Klaviyo values and is motivated by winning as a team.., • Experience measuring and improving developer experience (e.g., review SLAs, CI stability, environment setup) and publishing impact metrics., • Hands‑on with CI/CD and modern SDLC tooling; ability to script/lightweight automate workflows., • Program design for learning (labs, guilds, workshops) and strong technical writing portfolio. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$160,000—$240,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo started with the simple idea that businesses should own their own data and use it to create better, more personalized experiences for their customers. In this role you will be a dedicated leader for the long-term health, strategy, and continuous evolution of a critical, core technology platform supporting a key customer vertical. You will: • Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work., • Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness., • Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability., • Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries., • Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership., • 10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech)., • Proven ability to successfully manage a perpetual program with a rolling roadmap, • Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs., • Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$172,000—$258,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. The Customer Education (CUED) Program Manager supports the systems that power Klaviyo Academy, including the LMS, the credentials platform, and the data and reporting tools used across the Academy ecosystem. This role works closely with senior Academy leadership and the Academy Program Manager to help turn strategy into clear, day-to-day execution. The focus is on keeping systems running smoothly, coordinating work across teams, and ensuring plans are implemented clearly and consistently. A key part of the role is acting as a bridge between stakeholder teams and technical teams. This person helps translate learning and program needs into clear technical requirements, and then helps stakeholders understand what execution will look like, what tradeoffs exist, and how timelines and system constraints shape delivery. This role is well suited for someone who enjoys working behind the scenes to keep platforms healthy, projects moving, and teams aligned, while building deeper ownership and technical context over time. How You Will Make a DifferenceAcademy Systems Stewardship • Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations, • Ensure workflows across Skilljar, Accredible, Salesforce, Snowflake, and Tableau are stable, documented, and scalable., • Act as the first point of contact for platform questions, issues, and improvements within owned areas of the stack.Technical Enablement and Execution, • Partner with CUED leadership to execute the Academy systems roadmap,, • Translate roadmap initiatives, program needs, and stakeholder requirements into clear plans and projects, • Recommend platform enhancements, process improvements, and technical patterns that improve reliability, scalability, and usability., • Support technical projects such as integrations, migrations, and tooling updates by coordinating across Systems, BI, and vendor teams., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.Operational Strategy and Platform Operations, • Own the operational setup and ongoing maintenance of assigned Academy systems., • Design and maintain processes that reduce manual effort, improve data accuracy, and support long term scale., • Manage testing, rollout, and documentation for system changes to ensure minimal learner and stakeholder disruption., • Collaborate with vendors to troubleshoot issues, resolve limitations, and inform future improvements.Data, Reporting, and Continuous Improvement, • Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams., • Ensure data accuracy, consistency, and usability across reporting tools and dashboards., • Monitor system performance and learner signals to surface insights, risks, and improvement opportunities., • Use data and operational learnings to continuously improve platform efficiency and workflows.Who You AreExperience, • Proven experience supporting or managing learning platforms, enablement systems, or education technology at scale., • Experience operating in environments where system reliability, data integrity, and governance are critical., • Comfortable owning day to day platform operations while partnering with senior leaders on direction and priorities., • Familiarity with credentialing platforms or credential programs is a plus, but not required., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Technical and Systems Expertise, • Strong understanding of how learning and learner data flows between systems and data tools, • Hands on experience configuring platforms, managing integrations, and improving operational workflows., • High proficiency with Google Sheets including pivot tables, formulas, lookups, and conditional logic., • Ability to reason through system dependencies, edge cases, and scalability concerns without being an engineer.Skills and Ways of Working, • Systems minded operator who excels at turning strategy into stable, repeatable execution., • Strong project manager who can coordinate work across technical and non technical stakeholders., • Clear communicator who can explain platform behavior, tradeoffs, and impacts in plain language., • Proactive, pragmatic problem solver who identifies issues and opportunities early., • Motivated by building reliable, learner centered infrastructure that supports meaningful education outcomes.Systems Experience Preferred, • Experience working with a Learning Management System such as Skilljar, • Familiarity with data visualization tools such as Tableau, • Experience supporting a credentials platform such as Accredible, • Strong working knowledge of Google Sheets We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$88,000—$132,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360°ree; view of each individual, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth Job Summary The Nurse Practitioner provides clinical Psychotherapy and Psychopharmacology services to patients through a primarily tele-health environment. Supported by collaborating Psychiatrists, Therapists, and Operational teams who assist you with clinical excellence and administrative tasks. Our practice leverages clinical experience and a diverse knowledge base to provide quality care and reliable service. This individual will utilize their expertise in Psychotherapy modalities (i.e. CBT, MI, DBT, etc.) and Medication Management to provide access to reliable, quality care in the communities we serve. As an employee at Rivia Mind, you will collaborate within a dynamic interdisciplinary team to foster continued learning and growth. All employees at Rivia Mind benefit from working in a diverse group with internal education opportunities and frequent collaboration. • Participate in Rivia Mind supervision groups, trainings, and attend department and organization meetings, such as:, • Weekly Group Supervision, • Case and peer discussion, knowledge sharing, guidance, etc., • Frequent 1:1 Supervisor/Supervisee meetings, • Weekly Education Meeting, • Case presentations, guest speakers, training, etc., • Orientation/Onboarding Training Meetings and Reviews, • Psychiatrist-Led Office Hours (optional), • Specialty Supervision Groups (if enrolled) Responsibilities • Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind's culture, values, and guiding principles, • Service and maintain a weekly average standard of 50 patient sessions (25 or 45-minute sessions), • Maintain a consistent weekly patient care schedule in alignment with Rivia Mind's standard productivity expectations., • Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management., • Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans, • Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.) with proper Psychopharmacology prescribing practices, • Appropriately prescribe medication prescriptions & refills, considering the best judgment of the patient's well-being, • Provide clinical support & counseling to diverse patient populations in a telehealth environment, • Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes, • Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems, • Comply with clinical standards and adhere to timely and thorough session note documentation, • Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement and potential Required Education Level: Master's Degree or higher Education Details: Master's in Nursing Licensure/Certification Requirements • Must have Massachusetts (MA) State Licensure for the following:, • Valid Certified Registered Nurse Practitioner (CRNP) / Advanced Practice Registered Nurse (APRN), • Valid Registered Nurse (RN) License, • Active DEA License in good standing, • At least one(1) year of post-licensure experience with solid competence in practicing Psychotherapy (CBT, MI, DBT, etc.), • Experience working with Patients in an Outpatient setting, • Telehealth/telemedicine experience, • Proficient with utilizing diverse technology platforms and systems (Google Suite, company-wide platforms/software and EHR platforms when applicable) Benefits That Support You, Personally and Professionally At Rivia Mind, we know that providing exceptional care starts with caring for our team. That's why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being—so you can thrive in work and life. Learn more here. • 3 weeks of front-loaded PTO + 9 paid holidays, • Annual office closure (Dec 25–Jan 1), • Annual Impact Days for volunteering or professional development, • 401(k) with employer match, • Referral bonus potential, • Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement, • Medical, dental, and vision insurance — with EAP and additional wellness programs, • Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options Compensation & Employment Details Pay Range: $110,000 - $150,000Our compensation package includes a base salary based on compensable factors. Additionally, clinicians are eligible for quarterly bonuses of up to $2,000 (up to $8,000 annually), awarded based on defined metrics related to clinical excellence and care model performance.Pay Type: SalaryDepartment: Nurse PractitionersSupervisor: Psychiatrists, Nurse Practitioner SupervisorsSupervisees: NoneEmployment Status: Full Time Exemption Status: Exempt W-2Work ScheduleWe collaborate with each provider to determine a mutually beneficial and sustainable schedule. Our focus is to develop a supportive schedule that meets both the needs of our patients and the providers' preferences. Your schedule will be determined with you before starting the role. • Our operating hours are M-F: 8 am to 6 pm, but we do allow a schedule to have a start as early as 7 am, and end as late as 9 pm M-F, and between 9 am - 5 pm Saturday. All Eastern Time Zone., • Include at least four(4)+ hours within your schedule, which should be after 5 pm on a weekday or have hours on the weekend., • On-call is not required, but checking and responding to time-sensitive emails on unscheduled days is required unless on PTO. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rivia Mind participates in E-Verify to confirm the identity and employment eligibility of newly hired employees. Right to Work Poster, and E-Verify Poster Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. The Senior Learning & Development Specialist will play a critical role in building practical, high-impact skill development for people leaders and employees across Klaviyo. This role is a great opportunity for a hands-on learning professional who loves building, facilitating, and iterating—someone who can turn data, feedback, and organizational signals into learning that drives real behavior change. This role sits on the Talent & Learning team and works closely with partners across People Analytics, HRBPs, and the AI Transformation team. The Senior L&D Specialist will have a direct impact on strengthening people leader capability, career development, and AI upskilling across the company while helping reinforce Klaviyo's culture of continuous learning. How You Will Make a Difference A successful Senior Learning & Development Specialist at Klaviyo is a builder, facilitator, and problem-solver who is energized by translating insights into action. You are comfortable owning work end-to-end and thrive in a small, high-impact team. In this role, you will: • Gather and synthesize data, feedback, and organizational signals to identify learning needs and skill gaps for people leaders and employees, • Partner with People Analytics and HRBPs to interpret trends and insights and translate them into clear learning priorities and skill focus areas, • Design, build, and facilitate experiential, skill-based learning experiences that emphasize practice, reflection, and real-world application, • Own learning experiences end-to-end, from discovery and design through delivery, reinforcement, and iteration, • Develop and deliver learning focused on people leader effectiveness, career development skills, and employee growth, • Support AI upskilling efforts across the company in partnership with the AI Transformation team, enabling hands-on AI practice and fluency, • Apply AI tools and platforms to learning design, personalization, and reinforcement—continuously experimenting with new approaches to improve effectiveness, • Measure the effectiveness and impact of learning experiences using both qualitative and quantitative data, and use those insights to continuously improve outcomes, • Contribute to the development and execution of Klaviyo's coaching strategy for leaders and employees, • Build strategies that embed learning into everyday work, ensuring skill development is practical, continuous, and reinforced, • You have 5+ years of experience designing, building, and delivering learning and development programs, ideally in a fast-paced or scaling environment, • You have experience translating data, feedback, and business needs into concrete, skill-based learning solutions, • You are curious and analytical, with the ability to evaluate learning effectiveness and apply insights to improve future experiences, • You are highly hands-on and enjoy owning work from concept through execution, reinforcement, and iteration, • You are a strong facilitator who is comfortable leading interactive, experiential learning opportunities—not traditional lecture-style workshops, • You are energized by experimentation and continuous improvement and are comfortable navigating fast-changing, ambiguous, and uncharted environments, • You use AI as a critical part of your work and are excited by how AI is transforming learning and development, staying at the edge of new tools, technologies, and approaches, • You are organized, proactive, and able to manage multiple priorities in a small, high-impact team environment, • You're a strong collaborator, working well with partners and stakeholders and bringing a team-first mindset to your work, • You have strong verbal and written communication skills and can influence through well-designed experiences rather than authority, • You're excited to be a culture carrier, modeling Klaviyo's values and reinforcing them through how you design, deliver, and show up in your work, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000—$186,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Manager, Product Management - Monetization & Billing Boston, MA We're looking for a Manager, Product Management to lead the vision, strategy, and execution of Klaviyo's monetization and billing platform — with a single goal: make self-service purchasing and invoicing so simple, customers barely notice it happens. You'll own the end-to-end customer purchase and upgrade experience, ensuring it's frictionless, easy to understand, and built to scale. This role is equal parts product strategy and product execution. You'll work closely with Customer Success, Engineering, Finance, IT, Pricing Strategy, and Sales to serve the needs of our 100K+ self-service customers. What You'll Do • Drive innovation in monetization capabilities by enabling new pricing models and new customer experience with new technologies (e.g., AI Agents)., • Own the customer self-service purchase experience: designing intuitive, self-serve checkout experiences that maximize conversion and minimize friction., • Collaborate cross-functionally with Engineering, Finance, RevOps, and GTM to ensure accuracy, compliance, and operational efficiency., • Collaborate with cross-functional teams across Engineering, Finance, IT, Pricing Strategy, and Klaivyo Product teams to gather and prioritize requirements, translating them into scalable solutions that deliver exceptional user experiences., • Understand our customers' needs, pain points, and preferences. Use market research and analysis to stay ahead of industry trends., • Know the score and score more: Develop key metrics to track and identify improvements within the customer purchase journey. Use the insights to proactively identify and implement improvements.Who You Are, • 7+ years of product management experience, including 3+ leading billing, payments, or monetization systems in SaaS or fintech., • Analytical and data-driven, with a proven ability to define KPIs and drive measurable outcomes., • Hands-on Stripe expertise, • Strong record of designing customer-first purchase and upgrade experiences., • Strategic thinker who is also willing to roll up their sleeves and get their hands dirty, • Passionate about leveraging AI and automation to remove friction and anticipate customer needs., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Exceptional communicator and collaborator across technical, design and strategic domains. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$136,000—$204,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Team Overview: The Amplify Engineering team builds internal tools, platforms, and AI-powered automation that help Klaviyos work more efficiently and at scale as the company grows. We partner across the organization, including Sales, Marketing, Engineering & Product, Customer Service & Success, and Finance, to solve real operational problems with practical, well-designed software. Our work spans internal applications, 3rd-party integrations, interactive dashboards, CMS integrations, and robust AI systems and agents that automate repetitive tasks, surface the right information at the right time, and help teams make better decisions. We operate in tight feedback loops with our internal customers, shipping quickly, learning fast, and seeing the impact of our work immediately in how deals move faster, tickets resolve sooner, and launches go more smoothly. This role is for builders and leaders who enjoy turning real-world pain points into reliable, scalable solutions. The work is highly visible and deeply impactful, shaping how thousands of Klaviyos get their work done every day through fast iteration, high ownership, and clear outcomes. How you'll make an impact: The Amplify team builds the internal platforms, automation, and AI-driven systems that power how Klaviyos work every day. As an Engineering Manager, you will: • Lead multiple engineering teams and set the technical vision for internal tools and platforms that drive efficiency, automation, and productivity., • Own a portfolio of internal systems supporting Sales, Marketing, Customer Service & Success, R&D, and Finance, including AI-powered workflows, internal web applications, data and event pipelines, 3rd party integrations, and support tooling., • Balance technical leadership and people leadership, setting direction, modeling best practices, and enabling teams to deliver efficiently., • Partner closely with engineers, product managers, designers, and senior stakeholders to translate organizational challenges into scalable, high-quality software solutions., • Learn and evolve Klaviyo's end-to-end internal workflows, scaling platforms and processes to support the company's next phase of growth., • Foster a culture of innovation, systems thinking, technical excellence, and an AI-first mindset., • Make a direct, visible impact on how thousands of Klaviyos get their work done every day. Who you are: • You are passionate about building software effectively and for the long term, balancing technical quality, velocity, and business impact., • BA or BS Degree in Computer Science, related field, or equivalent experience., • You have 6-8+ years of hands-on software development experience building and operating highly available, full-stack SaaS products at scale, and a strong understanding of modern web architectures and scalable, multi-tenant design patterns., • You have 5+ years of experience as an engineering manager, leading high-performing teams that deliver complex, cross-team initiatives over multiple quarters using an agile, iterative approach., • You are an AI-native technical leader. You have hands-on experience using modern AI tools and workflows (e.g., OpenAI, Anthropic, Gemini, N8N) in your own work and enabling teams to do the same. You are excited to experiment with various AI tools to increase team productivity and innovation., • You are comfortable setting technical direction and standards, partnering with peers and senior leadership to evolve architecture, development practices, and shared engineering processes., • You have a strong track record of end-to-end ownership, from design through delivery and deployment, including estimating work, managing risks, and ensuring teams reliably meet their commitments., • You are an effective cross-functional leader and communicator, serving as a clear interface between engineering, product, and business stakeholders to align priorities and drive execution., • You are a people-first leader and coach, experienced in hiring, onboarding, mentoring, and developing engineers through constructive feedback and growth opportunities, while fostering a healthy, collaborative team culture., • You enjoy leading teams that build internal platforms, tools, or systems that improve end-user productivity, automation, and operational efficiency., • You like to question convention, continuously improve how work gets done, and thrive in small, autonomous teams that ship early and often in close partnership with product and business stakeholders. 30 / 60 / 90 / 6-12 month Plan 30 Days: Build context across the Amplify domain by learning the teams' areas of ownership, architecture, and core workflows. Establish trust with engineers and partners while participating in technical discussions and tradeoff decisions. 60 Days: Assess team roadmaps and delivery practices, incorporating stakeholder and team input. Align priorities and plans with the technical vision and business goals you're helping to set. Start assisting the Amplify team with hiring. 90 Days: Improve how teams and stakeholders work by introducing or refining tools, processes, or architectures. Provide technical leadership through reviews, guidance, and targeted hands-on contributions when useful. 6-12 months: Be a trusted owner of your teams' platforms and systems, known for delivering meaningful, scalable impact. Partner closely with product and design to drive adoption of Amplify systems and evolve them to support Klaviyo's continued growth. Nice to have: • Experience building internal tools and automations for developers and/or non-technical stakeholders as well as operational systems that improve reliability and productivity., • Hands-on experience in full-stack environments, including diagnosing and improving application performance., • Deep practical experience using AI tools and patterns (e.g., APIs/SDKs, prompt and context design, agentic or automated workflows, RAG, and evaluation/monitoring) to solve real user problems. Klaviyo's platform is primarily built with Python and React and runs on AWS. New hires join us from a wide range of technical backgrounds and are supported in learning our stack. Core technologies include: • Python / Django / FastAPI, • Typescript / React, • MySQL / Redis / Memcached, • RabbitMQ / Celery / Apache Kafka / Apache Pulsar This role is based in Boston, Massachusetts and follows a hybrid working model. Klaviyo supports work authorization and relocation for this position. At Klaviyo, we enjoy tackling meaningful engineering challenges and value people who take ownership, learn continuously, and collaborate openly. We are committed to building inclusive teams and encourage applications from candidates of all backgrounds. Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360°ree; view of each individual, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth We are looking for a highly motivated self-starter with a passion for improving access to mental healthcare resources. The Outreach Coordinator develops new referral relationships and supports ongoing existing relationships with established referring organizations. Referrals will stem from entities such as colleges and universities, primary care practices, specialists, community partners, private practice, health systems, clinics, etc. The Outreach Coordinator represents Rivia Mind in the market and will showcase knowledge of all applicable service offerings and attributes. This role will share feedback on market response to outreach messaging and provide insights on new referral sources. As part of our Growth team, the Outreach Coordinator will support efforts to help individuals and larger organizations understand the value of Rivia Mind and to establish and grow our referral volume from these entities. Responsibilities (70%) Referral Generation & Conversion: Proactively identify, engage, and secure new referrals through new and emerging referral partner organizations to drive growth. • Engage in frequent (average 10 per week) travel within assigned territory for onsite drop-ins to new, emerging, or existing referring organizations, onsite meetings, B2B, and B2C events., • Implement direct sales efforts, including cold calls (average 30 per week), targeted email campaigns (average 100 per week), and print materials delivered during onsite visits., • Participate in extended travel for territory roadshows, networking events, or conferences, as required (average 3-4 per quarter)., • Utilize data insights such as recent new referral sources, recent new patient location, etc., to identify new referral source opportunities and tailor sales messages to the respective audience., • Collaborate with the Marketing team to ensure the delivery of all digital and print materials to prospective partners, and outreach messaging is aligned with Rivia Mind's messaging framework., • Maintain accurate records in Salesforce CRM to track outreach efforts, onsite visits, and relationship status, noting potential for referral growth with detailed notes regarding referral process, patient mix, and strategic next steps., • Provide feedback and insights on outreach patterns and where opportunities exist or are lacking to inform the overall outreach strategy. Share findings and collaborate with peers to drive overall team growth and understanding., • Capitalize on organic provider referrals through outreach aimed at establishing a robust referral pipeline., • Prepare reports on referral lead generation, conversion rates, engagement, and outcomes to assess performance against territory goals., • Maintain consistent communication with referral partners to ensure ongoing engagement and satisfaction with at least quarterly, ideally monthly, check-ins either virtually or in-person., • Conduct routine onsite visits and meetings to strengthen relationships, address concerns, and offer tailored solutions., • Monitor partner feedback on the referral process and patient experience, promptly addressing any issues in coordination with Operations., • Develop customized strategies to enhance partnerships and foster long-term referral collaborations with individual providers while leveraging those relationships to open new referral relationships within an organization., • Provide weekly updates on new and existing referral relationships., • Actively participate in company-wide and departmental meetings., • Collaborate and engage with the Relationship Management team to share best practices, support team growth, and support conversations regarding outreach approach., • Promote a positive work culture that fosters collaboration, personal well-being, and self-improvement. Two to four years of experience developing and maintaining referral relationships in an outreach-related role - OR - prior Sales/Business Development Representative experience. • Excellent interpersonal skills include the ability to interact effectively and professionally with individuals at all levels, both internal and external., • Must be able to manage multiple tasks/projects simultaneously within inflexible time frames., • Experience in finding prospective new referents, soliciting new business and closing on sales opportunities., • Proven track record of cold calling, outbound sales and CRM records management is required., • Salesforce Experience is a plus., • Extensive experience managing, analyzing, and reporting on various data attributes, • Ability to build & sustain genuine and impactful relationships, • Creative thinker with a strategic mindset and self-starter mentality, • Located within 25 miles of a major metropolis, • Comfortable working autonomously in a remote and multi-location environment, • Equipped with a valid driver's license in good standing, proof of acceptable auto insurance & a reliable vehicle to conduct site visits and attend certain events, • Exposure to or interest in developing expertise in university counseling centers, B2B, and/or B2C conversions, • Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable), • Intermediate computer skills and technical aptitude required Benefits That Support You, Personally and Professionally At Rivia Mind, we know that providing exceptional care starts with caring for our team. That's why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being—so you can thrive in work and life. Learn more here. • 3 weeks of front-loaded PTO + 9 paid holidays, • Annual office closure (Dec 25–Jan 1), • Annual Impact Days for volunteering or professional development, • 401(k) with employer match, • Referral bonus potential, • Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement, • Medical, dental, and vision insurance — with EAP and additional wellness programs, • Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options Compensation & Employment Details Total Compensation Potential: Up to $71,300 to $78,200 (Base + Bonus Base Pay Range: $62,000-$68,000 per year Pay Type: Salary Bonus Potential: Up to 15% Annually, Based on Quarterly Performance Metrics and paid out Quarterly Department: Relationship Management Reports To: Director of Outreach & Partner Success Supervisees: NONE Employment Status: Full Time Exemption Status: Exempt Work Schedule: Generally, within 8 am - 6 pm, Monday to Friday, with occasional flexibility depending on travel, conferences, etc. Remote with Travel - 1-2 days per week traveling, remaining days working remotely. Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rivia Mind participates in E-Verify to confirm the identity and employment eligibility of newly hired employees. Right to Work Poster, and E-Verify Poster Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We are searching for a curious and creative Senior Product Designer with a focus on the visual and aesthetic side. You'll join us on an exciting journey, to explore, co-create and validate future concepts of Klaviyo's Design Language making our products the best expression of our brand and ensuring our visual design is best in class. You'll work with a team of dedicated engineers, product designers, brand designers, and cross-functional partners to push Klaviyo's user experience forward while adhering to the highest standards. How you'll make a difference: • You will collaborate closely with product designers, engineers, brand designers, writers, and other stakeholders from around the company to set and uphold high standards for design, • Design visual experiences that unify and exemplify the design language., • Document, maintain, and evangelize the benefits of the Klaviyo Design System both internally and externally, • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up., • Be the ambassador of the new design system and drive adoption by communicating strategy, plans, and milestones across the organization, • Product design experience with an accompanying portfolio., • Experience designing and building durable design systems at scale within a large product organization., • Documentation of guidelines, standards, patterns, best practices and have an understanding of WCAG standards., • Ability to create visually appealing and user-friendly interfaces, • Strong understanding of design principles and user experience best practices, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Critical thinking and attention to detail when exploring solutions at a systematic level and a component level, • Strong visual design sense and appreciation for getting the details right Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$134,400—$201,600 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We're a technology company that combines customer data and marketing software to help businesses of every size — from entrepreneurs to global brands — deliver amazing customer experiences. We thrive on solving challenging problems, and our mission is to empower creators to own their success. Please note that this is a hybrid role located in Boston that requires 3 days/week in our office. Fully remote candidates will not be considered at this time. About the Role We're looking for a Product Designer to join our growing design organization. As a key individual contributor, you'll help shape product strategy and deliver high-quality user experiences. You'll collaborate closely with Product Managers, Engineers, and Researchers to bring bold ideas to life and ensure that what we design is not only functional but also fast, intuitive, and inspiring. This role requires someone excited to tackle ambitious design challenges, contribute strong design thinking, and use design to drive meaningful business outcomes. How You'll Have an Impact • Partner with cross-functional teams to get design projects prioritized, shipped, and delivering measurable results., • Contribute to multiple complex initiatives simultaneously., • Create design flows, prototypes, sketches, and polished UI., • Participate in design critiques, providing and incorporating constructive feedback., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up., • Support process improvements across the design lifecycle., • Adapt the design process to support cross-functional problem solving., • 3–5+ years of professional product design experience., • A strong portfolio that demonstrates end-to-end design work — from defining problems and audiences through product adoption and iteration., • Experience driving product outcomes through experimentation, data-informed design, and continuous iteration., • Ability to collaborate effectively in a fast-paced environment and bring cross-functional teams together., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • A systems-thinking mindset, able to identify and design for common components and scalable patterns., • Comfort sharing a unique perspective and facilitating productive discussions toward alignment. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$104,000—$156,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. About the team and role Data is at the heart of every decision made at Klaviyo, and we're looking for a Business Intelligence Data Engineer to join our Go To Market (GTM) team supporting Compensation Analytics. This domain of data aims to improve the experience of all Klaviyos variable compensation plans. Secondary to this, the role will support ancillary functions of the Professional Services organization. This role sits in Data Engineering as part of the GTM team, which is part of a hub and spoke model of analytics engineering at Klaviyo. You'll build and steward the source of truth for Compensation data so People leaders and analysts can answer compensation questions quickly and confidently and turn those insights into a more incentivized, higher-performing organization. You will directly support the compensation analytics teams at Klaviyo, working cross functionally with Systems, Payroll, Audits, Planning, and People Operations. You will be an independent self-serving, embedded partner to all of GTM leadership where variable compensation plans exist, capable of translating ambiguous requirements into stable data products. You'll be supported by the broader Data Engineering organization's standards, tooling, and review practices.. How you'll make a difference • Deliver compensation‑data SSoT that drives better employee experience, is SOX compliant, and entirely auditable by both internal and 3rd party organizations. Maintain and sStand up curated, documented marts that make it easy to monitor attainment health, quota setting, audits, and cycles so that leadership can minimize time in front of compensation boards to focus on their organizations., • Own the pipelines & models end‑to‑end. Build and maintain reliable integrations from core compensation systems (e.g., SPM/ICM/CRM), model them in dbt, and publish governed marts and reverse‑ETLs to operational destinations where they create value., • Create attainment views with Compensation and People Analytics. Partner with analysts to build quota→BoB management→attainment→submission→booking lifecycle views of quarterly compensation. Focusing on quicker cadences to booking and dynamic reconciliation processes, • Raise the bar on data reliability and governance. Instrument monitoring and alerting, tests (freshness/volume/constraints), and documentation so the compensation data ecosystem is discoverable, auditable, and self-serve., • Operate as a trusted partner to leadership. Work directly with Operations and Compensation leadership to scope problems, clarify trade‑offs, and communicate technical concepts in exec‑ready language., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.What you'll do (responsibilities), • Integrations & ingestion: Own secure ingestion from HRIS/ATS/comp/performance systems into Snowflake; define SLAs/SLOs; implement monitoring & alerting for each feed., • Modeling & marts: Design dimensional/entity models (dbt) for employees, positions, org structure, requisitions/offers, performance/promo history, compensation/equity, and movement; publish curated marts with strong contracts and lineage., • Reverse ETL: Operationalize high‑value models to downstream tools and workflows using reverse‑ETL patterns to close the loop between insight and action., • Quality & governance: Implement tests (unit/integration, schema/freshness), multi-layered validation frameworks that routinely validate data integrity, data policies (masking, purpose‑based access), and documentation that enable safe self‑service across the analytics community., • Repository stewardship: Maintain the analytics codebase (dbt repo), perform code reviews, and ensure modular, reusable patterns the broader team can adopt., • Stakeholder partnership: Run an intake & engagement model with Compensation Analytics (primary), HRIS/People Tech (security/integration), Finance (plan/comp interfaces), and BI/Platform teams (shared standards).Who you are (qualifications), • 3–5+ years in analytics/data engineering with production ELT in Snowflake + dbt + SQL; Python for orchestration/utilities., • Demonstrated independence partnering with senior, non‑technical leaders; able to translate open‑ended needs into scalable data products., • Proven experience implementing tests, monitoring, and documentation that keep pipelines healthy and reporting trustworthy., • Experience building data integrations and reverse‑ETL pipelines that support business operations., • Airflow (orchestration) and Fivetran/Workato (ELT/integration)., • Familiarity with data privacy controls (masking/RLS) in people data., • AWS experience (S3/EC2/Lambda) and IaC/Terraform., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-ABBEY #LI-HYBRID We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$92,000—$138,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Boston, MA (Hybrid 3x per week) As the first point of contact in the sales cycle, you are on the front-lines. We consider the oBDR role essential to the success of our business as your contribution to the sales and marketing feedback loop significantly influences our go-to-market strategy. We pride ourselves on accountability, effort and working collaboratively to create positive outcomes. We understand that these values are essential to meeting goals and exceeding expectations. How You Will Make A Difference: • Identify high potential companies who can benefit from Klaviyo's solution, • Partner closely with experienced SMB and Mid-Market Account Executives to come up with and execute on effective prospecting strategies to generate opportunities, • Develop, test and iterate messaging across multiple channels, industries and personas, • Contribute learnings and best practices to the Outbound process and team members to support the success of your peers, • Reflect Klaviyo's values of accountability and effort, • Located in the Boston area, • Have 1+ years of work experience, preferably in an inbound or outbound BDR role at another marketing technology company, • Have a BA/BS or equivalent, • Continually seek improvement and are rigorous in your pursuit of it, • Are excited, motivated, and inspired by exceeding goals, • Are thoughtful, engaging, energetic, and self-aware, • Have experience working in a fast-paced environment, • Focus on details, are a self-starter, and are relentless but professional, • Have excellent written/verbal communication skills, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-BAILEY #LI-HYBRID Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$24.04—$24.04 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Klaviyo is seeking a Senior Manager, Partner Operations to help drive the evolution of our global partner ecosystem—ensuring that our services, technology, and strategic alliances deliver measurable value to Klaviyo, our partners, and our customers. In this highly cross-functional role, you'll serve as a key connector between strategy and execution—owning the operational infrastructure, analytics, and processes that support our agency, tech, and product partnerships. You'll work hand-in-hand with partner leadership, marketing, sales, product, enablement, and GTM operations to help scale partner programs, define KPIs, streamline processes, and ensure operational excellence at every stage of the partner lifecycle. This role requires a strong mix of strategic thinking, data analysis, systems expertise, and hands-on execution. How You'll Make an ImpactOperational Excellence & Systems • Design and own scalable partner operations infrastructure, including onboarding, training, support, and co-selling workflows., • Collaborate with CS Ops, Sales Ops, and Marketing Ops to integrate partner motions into our core GTM systems and reporting., • Develop and manage partner tiering frameworks, benefits, and incentive models to support program scalability and partner satisfaction., • Implement mechanisms to track partner program OKRs and support monthly/quarterly business reviews (MBRs/QBRs) with clear, data-driven reporting., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.Insights, Analytics & Planning, • Define and monitor key partner performance metrics, pipeline activity, and revenue contribution—turning insights into recommendations., • Lead annual planning process for partnerships team–including headcount and quota planning, territory design and compensation planning, • Stay informed on industry trends, competitive dynamics, and best practices to ensure Klaviyo's partner ecosystem remains best-in-class.Cross-Functional Collaboration, • Act as the connective tissue between Partnerships, Sales, Marketing, Customer Success, Product, and GTM Operatons—aligning priorities and facilitating seamless program execution., • Support strategic initiatives such as new market entry, vertical expansion, and partner-led co-marketing campaigns., • Partner with Enablement to ensure partners are trained and positioned to deliver value across the customer journey.Leadership & Influence, • Mentor junior team members and serve as a thought partner to partner program leaders., • Effectively communicate strategies, insights, and recommendations to stakeholders at all levels—including executive leadership., • Bring a "builder" mindset to partner operations: constantly seeking opportunities to improve and scale what works.Who You Are, • 8–10 years of experience in partner/channel operations, GTM strategy, revenue operations, or management consulting—ideally in a high-growth B2B SaaS environment., • 3+ years of experience working directly with partner programs (agency, tech, or strategic alliances)., • Proven ability to manage complex projects, influence cross-functional stakeholders, and balance strategic thinking with hands-on execution., • Strong understanding of Salesforce, PRM platforms, and BI/reporting tools., • Analytical and data-driven: you turn data into actionable insights and operational improvements., • Exceptional written and verbal communication skills with experience engaging senior and executive-level stakeholders., • Comfortable navigating ambiguity, shifting priorities, and working independently in a fast-paced environment., • Bachelor's degree required; MBA or equivalent experience preferred., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-Hybrid #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$152,000—$228,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Are you passionate about building scalable growth engines at the intersection of product-led growth, partnerships, and ecosystem marketing? As Senior Ecosystem Growth Marketing Manager (Global) at Klaviyo, you will play a critical role in accelerating customer acquisition and activation across the entrepreneur and SMB segments through technology partnerships and ecosystem-led motions. This role is focused on designing, executing, and scaling partner centric growth initiatives that support Klaviyo's PLG and global ecosystem —driving signups, activation, and long-term customer value. You'll work closely with Technology Partnerships, Partnership Agency sales, PLG Marketing, Lifecycle, Product Marketing, and Analytics teams to align partner efforts with Klaviyo's core growth objectives. You will serve as both a strategic owner and hands-on executor, building repeatable programs that leverage the strength of Klaviyo's ecosystem while delivering measurable business outcomes. This is a high-visibility role for a growth-minded marketer who thrives in ambiguity, enjoys experimentation, and knows how to turn ecosystem collaboration into impact at global scale. How you'll make a difference • Design and execute global, partner-centric growth programs that drive customer acquisition, activation, and engagement across entrepreneur and SMB segments, • Identify, prioritize, and activate high-impact technology partners aligned to Klaviyo's PLG and ecosystem strategy, • Collaborate cross-functionally with Growth, Lifecycle Marketing, Product Marketing, Partner Sales, and Analytics to align partner initiatives with customer journeys, • Own end-to-end execution of ecosystem growth initiatives—from concept and planning through launch, measurement, and optimization, • Develop scalable co-marketing frameworks with partners across channels such as lifecycle marketing, digital media, and in-product surfaces, • Design and pitch co-marketing initiatives that drive partner co-investment in joint growth programs with Klaviyo, • Leverage data and performance insights to continuously improve program effectiveness, ROI, and partner contribution to growth metrics, • Build partner value propositions, promotions, and collaboration models that are mutually beneficial and aligned with Klaviyo's brand and customer promise, • Create repeatable playbooks and operating models that enable global scale across regions and partner tiers, spanning both agency and technology partners, • Act as an internal advocate for ecosystem-led growth, sharing insights and recommendations with senior stakeholders, • Stay informed on market trends, PLG best practices, and ecosystem dynamics to bring forward new global growth opportunities, • Perform other related duties as assigned to help grow Klaviyo's business through partners, at scale Who you are • 5+ years of experience in partner marketing, ecosystem marketing, growth marketing, or adjacent roles, ideally in a global or multi-region context, • Proven ability to design and scale data-driven growth programs that deliver measurable outcomes through partners and co-marketing, • Strong understanding of PLG mechanics, lifecycle marketing, partner co-marketing, and customer activation funnels, • Experience working with technology partners, platforms, or marketplaces in the context of global marketing initiatives, • A strategic thinker who is equally comfortable rolling up their sleeves to execute, • Highly collaborative and effective in cross-functional environments, • Curious, eager to learn, and comfortable navigating ambiguity, • Analytical and metrics-driven, with the ability to translate data into actionable insights, • Clear, confident communicator who can align stakeholders and influence without authority, • Accountable, organized, and able to manage multiple priorities in a fast-paced environment, • Comfortable with occasional travel for partner meetings, events, and collaboration We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$104,000—$156,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Welcome to a rare moment in a brand's life. The foundation is strong. The ambition is big. And the next chapter hasn't been written yet. That's where you come in. We're looking for someone who wants to help write that next chapter—shaping how the world experiences Klaviyo as we grow from early momentum into something truly iconic. A bit about you: Dream big? Check. Consume culture voraciously? Yup. Not afraid to challenge conventions to create work that actually matters? Absolutely. As Senior Lead, Brand Marketing, you'll have real ownership to shape our brand—building on what's working while bringing fresh ideas that break through the noise. As a hands-on leader, you'll partner with Klaviyos around the world to deliver brand campaigns across traditional channels, while expanding our presence through influencer programs, partnerships, experiential, and other awareness-driving ideas. You'll help drive our global brand strategy as we scale toward household-name status, working at the intersection of brand strategy, creative excellence, and data-informed marketing. This role is for an ambitious builder eager to make a measurable impact—and have a lot of fun doing it. Sound like your next chapter? Take the reins of a brand with strong bones and help evolve it into something truly remarkable on the global stage. How you'll make a difference: • Develop and oversee a holistic brand marketing strategy – from positioning to idea development to KPIs - that drives awareness., • Evolve and refine our brand strategy and positioning platform, as needed, to ensure it is evocative and differentiated., • Lead integrated global brand campaigns across channels, • Lead brand amplification strategies for tentpole launch moments, working closely with cross-functional teams., • Develop and execute brand marketing initiatives across influencer, experiential, partnerships/sponsorships and other brand-building levers that extend reach., • Manage relationships with agency partners to ensure strong collaboration., • Partner cross-functionally with Creative, Product Marketing, Customer Marketing, Social Media, PR and International teams to ensure alignment across business objectives and collaboration of effort, • Working with our agency partners, own brand measurement and campaign reporting to leadership, leveraging insights to iterate and learn., • Bring strategic rigor to brand planning by setting priorities, sequencing initiatives and owning the brand calendar. Who you are: • 10+ years of experience in brand marketing with some within technology, B2B and/or B2B2C brands, • Proven track record building and scaling brands within high-growth companies, • A creative thinker who is also comfortable in the data. Strong creative judgment and the ability to give clear, actionable feedback., • Ambitious self-starter who lives and breathes brand strategy and is not afraid to bring a strong, clear POV forward, • Experience executing multi-channel brand campaigns that have driven measurable awareness and business results, • Hands-on executor who thrives in both strategic planning and tactical implementation, • Excellent verbal and written communication skills with ability to inspire confidence, • Understanding of and experience with measuring brand health and campaigns, • A curious consumer of cultural and marketing content who can bring that curiosity into the work, • Excellent verbal and written communication skills, with a strong storytelling point of view., • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities, • Passion for commerce, retail, and/or B2C businesses is a plus. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team Klaviyo's WhatsApp Expansion team is responsible for driving adoption and improving funnel conversion for WhatsApp, one of Klaviyo's most strategically important emerging channels. As Klaviyo accelerates its international growth—WhatsApp is central to how brands communicate with their customers in mobile-first markets. This team operates with a growth mindset: running hypothesis-driven experiments, closing funnel leaks, and compressing the time from customer feedback to shipped features. You'll work alongside a sibling WhatsApp Pipeline team focused on backend reliability and infrastructure, while your team owns the customer-facing experience from onboarding through active sending and beyond. About the Role We are seeking a Product Manager to help drive the next phase of growth for WhatsApp. You will partner closely with engineering, design, data, and go-to-market teams to expand our mobile engagement platform, improve scalability and reliability, and enhance the overall customer experience. WhatsApp is already showing strong early product-market fit—daily senders nearly doubled in the months following GA, and brands are seeing meaningful revenue attribution from their first campaigns. This role is about turning that early traction into a scalable growth engine. This role will play a key part in helping Klaviyo expand internationally where messaging apps like WhatsApp play a central role in customer communication. What You'll Do • Own and execute the WhatsApp adoption-focused roadmap, with a near-term focus on growth drivers (playbooks, improved discovery), onboarding ease of use, and closing competitive gaps., • Identify and close funnel leaks across the WhatsApp setup and sending journey—from account connection and template approval through first campaign send and ongoing engagement., • Run rapid, metric-driven experiments to improve activation and adoption, operating in short feedback cycles with a bias toward shipping and learning., • Define and track success metrics across adoption, engagement, deliverability, opt-in conversion, and system reliability., • Collaborate with cross-functional teams on multi-channel initiatives, ensuring WhatsApp works seamlessly within Klaviyo's omnichannel flows, campaigns, and forms., • Gather and synthesize customer and stakeholder feedback to inform prioritization., • Expand and strengthen Klaviyo's WhatsApp channel, making it a powerful channel for Klaviyo customers to drive revenue and ROI, • Contribute to Klaviyo's international growth in mobile-first markets such as LATAM and APAC., • Drive improvements to the self-serve experience that make WhatsApp adoption frictionless, • 4–6+ years of product management experience, ideally in messaging, growth, or platform products., • Experience with PLG Experimentation focusing on using the product itself to drive acquisition, activation, retention, and conversion, often involving onboarding optimization, pricing experiments, and in-app "nudges", • Data-driven and analytical — you use product telemetry and customer insights to inform decisions., • Experience working on WhatsApp or conversational messaging products is highly desirable., • Experience building for or working with international markets, particularly LATAM or APAC, is a strong plus., • Spanish and/or Portuguese language proficiency or experience working with Latin American markets is strongly preferred., • Comfortable navigating Meta's platform ecosystem, including Business API requirements, template approvals, and policy changes., • Adaptable and proactive, able to operate effectively in a fast-moving, evolving environment., • Strong communicator who can translate technical depth into clear customer and business impact. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$104,000—$156,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Engineering Manager, Core Infrastructure Security Core Infrastructure at Klaviyo treats system operations as a software engineering discipline. Our mission is to empower product engineers with the services, tooling, and guidance they need to build and scale systems that are reliable, performant, and secure. The Core Infrastructure Security organization is responsible for the foundational security infrastructure that underpins Klaviyo's platform. We build and operate core security services, automation, and tooling that enable product teams to deliver features at scale—securely and predictably. Our domains include vulnerability management, production network defenses, identity and access management (IAM) for infrastructure, secrets management, security tooling, and centralized logging. As a Senior Engineering Manager of the Core Infrastructure Security team, you will lead multiple teams and drive the overall strategy and execution for Klaviyo's platform security. You'll partner closely with engineering and security leadership to define and deliver a roadmap that strengthens Klaviyo's security posture while enabling high developer velocity. This role is both strategic and hands-on: you will set direction, coach and grow leaders, and ensure operational excellence across our security systems. How You'll Make a Difference • Lead and Scale Core Infrastructure Security: Manage and develop multiple engineering teams (typically 2–3 team leads and 8–12 engineers) focused on secure infrastructure, automation, and platform reliability., • Define Strategy and Roadmap: Establish and drive a cohesive multi-quarter roadmap for platform security—covering identity and access management, secrets management, network and perimeter security, and developer tooling., • Shape Platform Security Vision: Partner with leaders in Product Engineering, Security & Trust, and Infrastructure to evolve Klaviyo's approach to security at scale., • Deliver High-Impact Projects: Oversee major initiatives such as the rollout of an enterprise secrets management solution, next-generation IAM infrastructure, and web application firewall (WAF) enhancements., • Develop Leaders and Teams: Coach engineering managers and senior engineers to strengthen leadership capabilities, technical depth, and execution excellence., • Drive Operational Maturity: Champion improvements in observability, incident response, and automation to reduce operational load and increase system resilience., • Foster Cross-Functional Alignment: Build strong partnerships across engineering, security, compliance, and product organizations to ensure security initiatives align with business priorities., • Raise the Bar: Contribute to organization-wide process improvements in recruiting, onboarding, performance management, and technical operations practices. Who You Are • A proven engineering leader with experience managing managers and scaling distributed teams in infrastructure, reliability, or security domains., • Experienced in defining long-term strategies and driving large-scale platform initiatives involving multiple teams and stakeholders., • Adept at developing technical leaders—you invest in mentorship, delegation, and building high-performing, autonomous teams., • Skilled at balancing security and velocity, and making pragmatic tradeoffs between risk and developer productivity., • Comfortable engaging in deep technical discussions around infrastructure design, automation, and secure-by-default system patterns., • Experienced in building and operating secure, scalable, and resilient systems in cloud-native environments., • A strong communicator and collaborator who can influence at all levels of the organization and build alignment across functions., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000—$324,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo's mission is to help businesses own their growth. As the Senior Director, Product Management – AI Applications, you will own the vision, strategy, and execution for how AI shows up across Klaviyo's product portfolio so that our customers get measurably better outcomes with less effort and more confidence. You'll turn advances in AI into durable product advantages that help creators, brands, and partners move faster and grow smarter. You will lead a team of product managers and work in tight partnership with Engineering, Data, Design, and GTM leaders to build AI‑native experiences (not just AI features). You'll define the bets, the roadmap, and the operating system for AI at Klaviyo—from foundational capabilities and evaluation frameworks to customer‑facing agents and workflows that drive activation, adoption, and long‑term retention. How You'll Make a Difference • Own Klaviyo's AI product vision and roadmap. Define a clear 12–24 month strategy for AI across our platform and products, tying it directly to customer jobs‑to‑be‑done, revenue growth, and product differentiation., • Turn AI capabilities into customer value. Translate foundational models, data assets, and infrastructure into coherent, end‑to‑end product experiences—such as agents, recommendations, and copilots—that improve time‑to‑value, campaign performance, and user productivity., • Build the AI product operating system. Establish how AI products are discovered, prioritized, evaluated, and shipped (cadences, definitions of ready/done, experiment pipelines, evaluation harnesses, and post‑launch reviews)., • Partner deeply with Engineering and Data. Collaborate with ML, data platform, and application engineering leaders to align on architecture, data requirements, and technical constraints, ensuring we balance ambition with reliability, scale, and cost‑to‑serve., • Drive an experimentation and measurement culture. Define success metrics (e.g., feature adoption, lift in campaign performance, time‑to‑first‑value, NRR impact) and ensure every AI initiative is instrumented, evaluated, and iterated based on data., • Ensure responsible AI by design. Partner with Legal, Security, and Data teams to define and implement standards for privacy, safety, bias mitigation, and human‑in‑the‑loop workflows, with clear guardrails for how AI interacts with customer data., • Embed AI across product lines. Work with product leaders across Klaviyo to identify where AI can reshape workflows end‑to‑end, avoid "one‑off" AI features, and drive consistency in UX patterns, messaging, and value propositions., • Partner across GTM to launch and land. Collaborate with Marketing, Sales, Customer Success, and Support to position AI capabilities, enable internal teams, and ensure launches translate into real customer adoption and revenue impact., • Build and develop a high‑performing AI‑focused PM team. Hire, coach, and retain product managers who are customer‑obsessed, technically curious, and biased toward impact; create a learning environment where people do the best work of their careers., • Champion Klaviyo's values in how we build. Model "Put customers first," "Move fast, no shortcuts," and "Drivers wanted" in how you set goals, sequence bets, and make trade‑offs across short‑ and long‑term outcomes., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up., • Experienced product leader. 12+ years of product management experience in B2B SaaS, including 5+ years leading product managers and cross‑functional product teams at Director or Senior Director level. You've operated at meaningful scale and complexity., • Proven AI/ML product track record. You've shipped AI‑ or ML‑powered products (e.g., generative experiences, recommendations, classification/ranking, agents) that drove measurable improvements in customer outcomes and business metrics., • First‑principles product thinker. You're obsessive about clear problem framing, understanding customer jobs‑to‑be‑done, and designing simple, leverage‑rich solutions—using data and qualitative insight in equal measure., • Technically fluent. You can comfortably partner with Engineering and Data leaders on topics like model integration, data quality, evaluation approaches, and system trade‑offs, even if you're not the one writing the code., • Outcome‑ and metrics‑driven. You know how to define and own a scoreboard across activation, adoption, retention/NRR, usage intensity, and cost‑to‑serve—and use it to guide portfolio decisions and resourcing., • Exceptional cross‑functional operator. You've built trusted partnerships with Engineering, Data, Design, GTM, and Finance, and you're skilled at aligning diverse stakeholders around clear priorities and trade‑offs., • People‑first leader. You have a track record of building inclusive, high‑performing teams, coaching PMs and managers, and creating a culture of ownership, candor, and continuous learning., • Values‑aligned. You naturally put customers first, know the score, move fast without shortcuts, and stay hungry and humble. You don't tolerate brilliant jerks and actively work to make the world more equitable., • Comfortable with ambiguity and scale. You've led through change, managed complex portfolios, and made high‑judgment calls with incomplete information in high‑growth environments., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table, and you're eager to help your team do the same. Nice to Haves • Experience in martech, CDP, marketing automation, ecommerce, or adjacent domains., • Background building AI‑powered products for marketers, growth teams, or developers., • Familiarity with modern AI and data ecosystems (e.g., LLM platforms, orchestration frameworks, experimentation/evaluation tooling, feature stores, event‑driven architectures)., • Experience with usage‑based pricing, tiering, or packaging for AI‑driven features. AI is transforming how our customers grow—and how we build products. This role sits at the intersection of Klaviyo's mission, data advantage, and product strategy. As Senior Director, Product Management – AI, you will define how AI becomes a core part of every Klaviyo experience, ensuring we're not just reacting to the AI wave, but leading it in a way that is responsible, measurable, and unmistakably valuable for our customers. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$260,000—$390,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Role Summary Klaviyo is seeking a Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for our Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems, and spans customer cohorting, health and success signals, churn and expansion drivers, and AI-powered workflows that translate insight into action. You will operate as a senior technical individual contributor with program-level ownership, combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM. This role is ideal for someone who can architect, build, QA, and operationalize advanced analytics and insights projects end-to-end while partnering deeply across Product, Ops, and Data teams. What You'll Do • Own Customer Success Intelligence & Advanced Analytics & Insights, design Production-Grade Data Models & Analytics Pipelines, and champion AI Tooling, Automation & Workflow Orchestration, • Build and maintain customer cohorting, segmentation, and benchmarking frameworks, in collaboration with our Product Data Science team, that captures meaningful differences in Customer behavior, maturity, and value, • Define and evolve customer health, adoption, and success scoring and signals, including leading indicators of churn and expansion, • Design and scale advanced analytics projects and models, including cohort analysis, statistical inference, and impact measurement systems, that connect product usage and engagement to customer retention outcomes, • Act as a technical program owner for complex analytics initiatives, driving roadmap definition, sequencing workstreams, coordinating dependencies, and delivering outcomes, • Create advanced SQL and Python outputs that power customer insights, forecasting inputs, and operational reporting, using GitHub for version control and change management, and applying strong data modeling and governance practices, • Partner closely with Data Engineering, CS OPs, Data Science and Product Analytics, to deliver strategic analytical tools and insights that inform GTM priorities, roadmap decisions, and customer strategy, and collaborate to deliver prototype AI-assisted tools that provide GTM teams real time actionable insights into customer behavior, • Design and deploy workflow automations using n8n, Airflow or other AI tools, and establish integrated AI driven alerts that surface real-time customer risk and opportunity, • Lead initiatives end-to-end: problem framing, design, build, QA, documentation, rollout, and iteration, • Maintain a high bar for execution quality, accuracy, reliability, and long-term scalability, • Translate complex technical outputs into clear, actionable narratives for senior business and GTM stakeholdersWhat We're Looking For, • 5+ years of experience in advanced analytics, technical analytics or data analytics (SaaS strongly preferred), • Advanced proficiency in SQL and GitHub, with experience owning complex analytical data models, • Strong hands-on experience with Python and/or R, including statistical inference, cohort analysis, and advanced research, • Tableau Developer–level fluency, with solid understanding of dashboard logic, metrics, and database structures, • Confident using AI tooling (e.g., Cursor, Glean, Codex, GitHub AI etc.) to accelerate development, and familiarity with workflow automation platforms (n8n, Airflow, DBT); experience with LangChain a plus, • Demonstrated ability to build and operationalize analytics and AI workflows used by CS, Sales, or GTM teams, • Experience operating as a technical program manager for analytics or data initiatives, • Strong communication skills and comfort partnering with senior, non-technical stakeholders, • High standards for analytical rigor, QA, documentation, and system reliability, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-Abbey #LI-hybrid We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000—$186,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Data is at the heart of every decision made at Klaviyo, and we're looking for a Senior Data Engineer to join our Business Intelligence (BI) team. BI at Klaviyo collaborates across all departments to provide a platform that powers all internal data, analytic, and reporting needs. Our mission is to champion data-driven value creation, and you will own creating and maintaining the internal data infrastructure that powers Klaviyo's business. This role in particular will significantly contribute to the infrastructure, pipelines, and security/compliance aspects of our internal analytics platform while driving architectural innovation and mentoring the team. How You'll Make a Difference As a Senior Data Engineer, you will shape the scalability, reliability, and cost-efficiency of our data platform. You'll lead architectural decisions, establish engineering best practices, and mentor other engineers while partnering closely with analytics, engineering, and business stakeholders. Your work will directly influence data-driven decision-making across the organization by ensuring our data systems are performant, observable, and built to scale. What You'll Do (Responsibilities) Accelerating Engineering with AI • Design, develop, and maintain scalable dbt models and pipelines, including advanced incremental and merge strategies., • Architect solutions for attribution models, event data pipelines, and analytics at scale., • Lead performance optimization efforts across Snowflake and related data systems., • Own end-to-end data pipelines, ensuring reliability, scalability, and observability., • Lead complex DAG orchestration with Airflow/MWAA., • Oversee Spark/EMR cluster management, job optimization, and large-scale backfills., • Architect infrastructure-as-code solutions using Terraform for Snowflake and AWS resources., • Oversee integration of AWS services (S3, EMR, Secrets Manager, CloudWatch) into the data platform., • Guide CI/CD pipeline design and improvements using GitHub Actions and CodeBuild., • Monitor Snowflake and EMR usage to proactively optimize costs., • Analyze query performance and warehouse efficiency., • Mentor and coach junior and mid-level data engineers through code reviews and technical guidance., • Establish and enforce coding standards, testing practices, and CI/CD processes., • Serve as technical lead for cross-functional data initiatives., • 5+ years of data engineering experience, including demonstrated technical leadership., • Expert-level proficiency in dbt, including advanced modeling, testing frameworks, incremental strategies, and performance tuning., • Deep expertise in SQL and Snowflake, including query optimization, warehouse sizing, and cost governance., • Strong Python skills for data processing, API integrations, and internal tooling., • Experience architecting data lakehouse solutions., • Hands-on experience designing and operating Apache Iceberg-based data lake architectures on Amazon EMR., • Proven experience operating production systems with a strong focus on reliability and cost efficiency., • Demonstrated experience leveraging AI to improve personal and team workflows., • Strong problem-solving skills and an operational mindset focused on SLAs and production stability., • Ability to align technical decisions with business priorities., • Expertise in Spark/EMR performance optimization and scaling strategies., • Advanced Terraform usage across multi-environment infrastructure., • Extensive experience with Airflow/MWAA orchestration at scale., • Strong Docker and container orchestration experience., • Experience architecting AI-driven workflows, including multi-agent systems, concurrent execution models, and tool-augmented agents., • Domain experience in:, • Marketing attribution modeling and analytics data flows, • Event data ingestion, transformation, and large-scale aggregation, • Data warehouse governance, optimization, and cost modeling, • BI infrastructure and operational excellence We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000—$186,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo's overall security posture. How you will make a difference: • Build systems that facilitate security observability for detection and response, • Develop AI-first security systems to automate detection and response operations, • Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents., • Develop high-fidelity rule-based and/or ML-based detections as code, • Respond to security alerts, cyber threats, and security incidents, • Drive end-to-end incident response investigations, • Automate and codify detection and response workflows and processes, • 5+ years of experience in software, security, and/or data engineering, • Automation-first and AI-first approach for all work performed, • Experience with centralized logging, data lakes, and SIEM solutions, • Familiarity with large-scale data pipelines and data engineering techniques, • Proficient in programming languages to automate / build (e.g., Python, Go or similar), • Proven experience with git/GitHub and CI/CD automations, • Familiarity with tactics, techniques, and procedures used by threat actors, • Experience being part of detection and response or incident response on-call, • Strong passion for continuous learning and staying updated on evolving technology, • Strong oral and written communication skills Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$141,600—$212,400 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We've built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We have a big opportunity to build state-of-the-art AI and machine learning technologies at Klaviyo to power our products and develop AI agents that can automatically create and execute marketing or customer experiences, strategies, and campaigns for any business. As a Sr. AI Engineer at Klaviyo, you'll play a key role in designing and building scalable backend systems and user experiences that power our AI products and AI agent solutions. You'll partner closely with product managers, machine learning engineers, and data scientists, to drive real-world impact at scale. This is a backend-heavy role with opportunities to influence architecture, async processing pipelines, distributed systems, and more. How You Will Make a Difference * Design and build backend systems that support scaling our AI solutions for 167K+ customers. * Develop robust, reliable and scalable data collection and processing pipelines for machine learning models to train and consume. * Develop robust, reliable and scalable services to serve AI models in production environments. * Contribute to evolving our agentic architecture — making our AI agents more self-sufficient and performant. * Contribute to a culture of ownership, experimentation, and customer-centric product thinking. Who You Are * 5–7 years of professional experience in software engineering, with a strong focus on backend systems and distributed architectures. * Have hands-on experience building and deploying generative AI and agentic AI applications into production, with expertise in prompt engineering, few-shot learning, fine tuning and evaluation. * Experienced backend engineer with a strong track record of building scalable, distributed systems, especially in the service of AI agent capabilities. * Proficient in Python and modern backend frameworks (FastAPI, Django preferred). * Experience creating human and automated evals to ensure high AI model quality. * Proficient in big data tools such as Apache Spark and Hadoop. * Deep experience with asynchronous processing and distributed task queues (Celery, Kafka, SQS, RabbitMQ, Redis). * Strong understanding of database technologies and ORMs (SQLAlchemy, Alembic). * Comfortable with cloud-native architectures (AWS) and container orchestration (Kubernetes); can manage infrastructure and CI/CD pipelines. * Skilled at designing and building robust APIs. * Able to operate with a high degree of autonomy, handle ambiguity, and thrive in a fast-moving, startup-like environment. * Driven by curiosity. You're someone who learns and stays up to date with this rapidly evolving field. * Comfortable collaborating directly with product managers and customers to shape solutions. Nice to Have * Trained ML models in the past and deployed them in production systems to generate impact to businesses. * Experience in reinforcement learning. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$152,000—$228,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Why You Should Join the AI Enablement Team: Join our dynamic AI Enablement team and play a pivotal role in accelerating our engineering organization's velocity and innovation. As a Senior Software Engineer, you'll be at the forefront of how we apply Artificial Intelligence to software engineering—building the foundational frameworks, experimenting in real production workflows, and shaping how teams across the company build with AI. What You'll Do: You will be the driving force behind AI adoption across our engineering teams, focusing on tangible, impactful outcomes: • Technical Leadership: Act as a subject matter expert for AI-driven engineering tools, mentoring other engineers and championing a culture of AI-first development., • Build Paved Paths: Design, implement, and maintain robust, scalable full-stack platforms and tools that allow other engineers to easily integrate and utilize AI services and capabilities within their projects., • Drive Automation: Identify high-leverage opportunities to apply AI for automating engineering processes, such as code generation, testing, deployment, and operational tasks, to dramatically improve engineering efficiency and velocity at scale., • Establish Best Practices: Define the standards, patterns, and architectural guidance for responsible and effective AI enablement, ensuring reliability, security, and performance., • Cross-Functional Collaboration: Partner closely with Product, Machine Learning, and other Engineering teams to understand needs, gather requirements, and deliver production-ready solutions., • Hot Start & High Impact: You won't be on a "listening tour." Your first 90 days will involve tackling tangible projects that provide an immediate impact on engineering productivity., • Shape the Future: You will be at the forefront of defining how a rapidly growing engineering organization utilizes generative AI and ML to operate more effectively., • 5+ years of full stack development experience., • Hands-on experience with one or more front end technologies (React, TypeScript, Angular, Vue, etc.), • Strong experience with specific AI/ML frameworks or platforms (e.g., PyTorch, TensorFlow, LangChain, Claude, Gemini, Copilot)., • Prior experience in a high-growth environment, navigating technical complexity and change., • Experience with Python / Django or similarly typed languages., • Experience with designing and managing scalable databases., • Experience building and maintaining complex software. You'll join us in writing clean, maintainable software that solves hard problems. You'll write testable, quality code. You'll push the team and the mission forward with your contributions., • Strong experience with AWS services, how to stand up infrastructure, and monitor for defects., • Hands-on experience with building REST APIs, GraphQL, and other middleware development tools., • Python, Django, Celery, • MySQL, Redis, Pulsar, • Amazon Web Services (EC2, RDS, Aurora, etc.), Kubernetes, Terraform, and other DevOps tools Please see the independent bias audit report covering our use of Covey here. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. The Best AI Leadership Role in Boston Are you looking for one of the most impactful AI-native leadership roles in Boston? Join us at Klaviyo and lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before. Customer Agent is central to Klaviyo's vision for AI-powered customer engagement. It delivers real-time, contextually aware conversations that help brands support, convert, and retain millions of consumers. We are just beginning to unlock what is possible, and we are looking for a senior engineering leader who is eager to define that future. We are seeking someone with deep experience building and scaling agentic systems and AI-enabled products. You will shape how Customer Agent evolves into a highly extensible and reliable platform. This includes setting technical direction, developing and growing the team, driving foundational architectural decisions, and keeping pace with rapid advances in the AI ecosystem. Although this is a leadership role, we value candidates with strong hands-on engineering experience who can engage deeply with complex technical problems. In this role, you will own the team's mission, strategy, and roadmap. You will work closely with leaders across engineering, product, data science, and go-to-market functions to define requirements, set priorities, and measure success. You will guide system design, ensure platform reliability, and deliver features that significantly improve customer conversations and outcomes. You will also lead teams that apply machine learning models and LLM-based APIs to create adaptive and personalized conversational agents. This position is ideal for a leader who wants to shape the next generation of conversational AI and redefine how brands and customers interact at global scale. How You Will Make a Difference • Lead and manage teams of full-stack and AI engineers and directly manage some workstreams yourself, • Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met., • Actively participate in interviewing, hiring, and team leveling., • Develop SMART goals and career development plans for direct reports., • Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap., • Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions., • Advise the team on modeling, system design, experimental design, and implementation decisions., • Improve engineering-wide processes such as recruiting, performance development, communication, and agile development., • Experience building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems., • 7-10 years of experience managing multiple engineering teams, including remote members and lead engineers., • Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions that add significant customer and business value., • Motivated to grow the team through developing current members and attracting new talent to expand capabilities., • Eager to engage with code, understand the product area, and provide applicable technical mentorship., • In-depth understanding of common engineering architectures for highly scalable systems., • Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000—$324,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionAt Toyota Research Institute (TRI), we’re on a mission to improve the quality of human life. We’re developing new tools and capabilities to amplify the human experience. To lead this ground-breaking shift in mobility, we’ve built a world-class team in Automated Driving, Energy & Materials, Human-Centered AI, Human Interactive Driving, Large Behavior Models, and Robotics The MissionMake general-purpose robots a reality. The ChallengeWe envision a future where robots assist with household chores and cooking, aid the older population in maintaining their independence, and enable people to spend more time on the activities they enjoy most. To achieve this, robots must be able to operate reliably in complex, unstructured environments. Our mission is to answer the question “What will it take to create truly general-purpose robots that can accomplish a wide variety of tasks in settings like human homes with minimal human supervision?”. We believe that the answer lies in cultivating large-scale datasets of physical interaction from a variety of sources and building on the latest advances in machine learning to learn general-purpose robot behaviors from this data. The TeamOur goal is to redefine the field of robotic manipulation, enabling long-horizon dexterous behaviors to be efficiently instructed, learned, and improved over time in diverse, real-world environments.The team possesses deep, multi-functional expertise across hardware, simulation, perception, controls, and machine learning. We measure our success in terms of the development of fundamental capabilities, as well as the research impact achieved through open-source software and publications. Our north star is fundamental technological advancement in building robots that can flexibly perform a wide variety of tasks in diverse environments with minimal human supervision. Join us and let’s make general-purpose robots a reality.Some of our ongoing work is highlighted here. The OpportunityWe’re looking for a motivated engineer with a “make it happen” mentality. The ideal candidate is able to work independently when needed, but also works well as part of a larger integrated group at the innovative of pioneering robotics and machine learning. If our mission of revolutionizing robotics through machine learning resonates with you, get in touch about how we can create the next generation of AI-powered capable robots together!Responsibilities • Research and contribute to the design of novel robotic systems through software development, encompassing control, perception, and planning, applying both classical and learned methods., • Enable research into robot foundation models by working with mechanical/electrical engineers, technicians, and researchers to build and integrate new enabling robotics technologies., • Work with robotics research scientists toward applying and integrating research toward more robust, perceptive, and scalable systems., • Design and integrate creative system solutions; combining actuation, structure, and sensing, as well as new mechanisms and sensory for human-scale manipulation and dexterity. Qualifications, • B.S. or equivalent experience or higher in an engineering-related field and 6+ years of relevant industry experience., • Strong software engineering skills; comfortable working in a mixed Python and C++ codebase., • The ability to design and deploy integrated systems that complement and bring to bear advanced software and learning algorithms., • Deep multi-functional understanding of all levels of a robotic system including both hardware and software, with experience operating robots., • Experience with a full-stack approach to robotics, including familiarity with electromechanical systems and actuation, as well as practical software design., • Familiarity with physical/embodied AI methods and training machine-learned policies., • Experience with inter- and in-process communication, parallelism, logging, networking and data systems, and common methods., • Familiarity with classical motion planning and robotic control.Bonus Qualifications, • A track record of relevant publications in top international conferences (RSS, NeuRIPS, ICML, ICLR, CoRL, ICRA, IROS, …)

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is revolutionizing customer experience with our new AI-powered Customer Agent Platform—a sophisticated multi-agent system designed to autonomously resolve complex customer requests end-to-end. While our initial deployments heavily index on transforming Customer Experience (CX) and Support operations, this platform will rapidly expand to encompass a wide array of brand-specific, revenue-generating, and operational use cases. In this role, you will act as the tip of the spear for this new technology, reporting directly to the VP of Global Services. You will own the hands-on execution of our most complex AI agent builds for strategic customers, acting as part Forward-Deployed AI Engineer, part Operations Strategy Consultant, and part Enablement Leader. You will work directly with outcome-obsessed enterprise leaders—proving our platform can understand their complex taxonomies and safely execute real workflows—while partnering closely with internal Product and Engineering to shape the platform's evolution. This is a senior individual contributor role (equivalent in leveling to a Sr. Manager) for someone who thrives in the ambiguity of early-stage product delivery. You must natively speak the language of business operations and CX, enjoy shipping customer-facing technical work, and possess a deep understanding of LLMs and agentic primitives. In this role, you will: • Own end-to-end delivery of multi-agent implementations for enterprise customers, serving as the incubation leader for this capability., • Operate as a trusted technical partner to CX Directors, Ecommerce leaders, and IT Operations, leading through ambiguity and complexity., • Combine hands-on technical execution—configuring Agents, Procedures, and Custom Tools—with consultative delivery and strong stakeholder management. How You'll Make a Difference Shape and scope AI agent engagements • Partner with customers and internal teams to define success criteria, scope agent builds, and translate messy, real-world business requirements into clear delivery plans., • Lead technical discovery conversations to map out a brand's complex support taxonomies, ensuring our system's Router can accurately evaluate customer intent., • Identify risks early, clarify dependencies, and ensure alignment between customer expectations and our AI capabilities. Lead end-to-end technical execution • Own the design, description, and configuration of specialized Agents (Skills) from initial setup through launch and post-launch iteration., • Write, maintain, and evolve key agent-building artifacts, specifically translating business rules into structured Procedures (deterministic workflows) and Guidance (brand tone and compliance guardrails)., • Set up, test, and validate Custom Tools (Data and Action types) to connect the AI to external systems (Shopify, ERPs, CDPs, Loyalty platforms) so the agent can execute tasks autonomously (e.g., create_return, redeem_reward)., • Rigorously test custom agents using our Simulation framework and Telemetry/Tracing to ensure agents meet enterprise standards for performance, safety, compliance, and scalability. Act as a strategic technical advisor • Serve as the primary technical point of contact for customers during high-stakes agent build engagements., • Orchestrate the enterprise ecosystem by connecting our Customer Agent tightly to critical systems of record (e.g., Helpdesks, Commerce Platforms)., • Map AI actions to standard routing and backend automations so they function seamlessly., • Drive the KPI story by building reporting frameworks that track deflection rates and resolution quality, translating metrics into CFO-friendly terms (e.g., FTE capacity savings)., • Troubleshoot complex technical issues with urgency and precision, especially during critical customer moments. Drive repeatable, scalable delivery • Approach each engagement with a builder's mindset: solve the customer problem deeply, then build the standard operating procedures and architecture templates to standardize delivery., • Partner tightly with K:Agent Product and Engineering to surface platform gaps and influence the evolution of the Data Model (Ontology layer) and Custom Tools., • Contribute to internal best practices, templates, and delivery processes that improve build quality and consistency across customers., • Maintain strong operational hygiene, including clear documentation, status tracking, and handoffs, without requiring management oversight. Lead through influence and collaboration • Work cross-functionally with Agent PMs, Engineering, Design, and GTM teams to deliver consistent, high-quality agent builds., • Demonstrate executive presence in customer interactions, effectively communicating complex AI concepts to both technical and non-technical C-suite audiences., • Enable the organization by training, mentoring, and sharing learnings with the broader Solution Architect team, turning your incubation learnings into a repeatable global motion. Who You Are Experience • 8-10+ years in technical, customer-facing roles such as solutions architecture, forward-deployed engineering, technical consulting, or similar., • Proven experience operating autonomously at a Sr. Manager/Director equivalent level, delivering production-grade enterprise solutions that require structured execution, testing, and iteration., • Track record of working directly with senior technical stakeholders, VP-level Support/CX Leaders, and IT Operations in complex enterprise environments. Technical & Domain Skills • Strong technical foundation in API & Integration Mastery (REST, webhooks, JSON)., • You are comfortable building Custom Tools that connect an LLM to bespoke backend systems.System of Record & Workflow Expertise., • You have hands-on experience configuring and integrating with complex enterprise platforms (e.g., Zendesk, Salesforce, Shopify, ERPs) and understand how to map AI actions to traditional triggers and automations.Deep conceptual understanding of Agentic AI Fundamentals., • You know the difference between a traditional deterministic chatbot and an LLM-powered multi-agent system, and understand Retrieval-Augmented Generation (RAG) concepts. Consultative & Communication Skills • You speak "Support & CX." You are deeply fluent in deflection vs. resolution rates, cost-to-serve, CSAT/NPS, and quality assurance frameworks., • Able to translate ambiguous customer needs into clear, deterministic implementation plans (Procedures) and drive execution against timelines., • Clear, confident communicator who can explain AI reasoning, hallucinations, and tool-calling sequencing to both technical and non-technical audiences. Working Style • Highly proactive, detail-oriented executor who takes ownership of outcomes and thrives in an incubation-style role., • Thrives in fast-moving environments with rapidly evolving K:Agent product capabilities., • Balances speed with rigor, utilizing simulations and tracing to ensure safety, compliance, and reliability are never compromised. Nice to Have • Hands-on experience building with or around LLMs, OpenAI's Agent SDK, LangChain, or similar orchestration frameworks., • Strong product instincts, including the ability to define success metrics and contribute field insight directly into product roadmap discussions., • A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$168,000—$252,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role At Klaviyo, our Partnerships team is a force-multiplier. They build, educate and enable our large ecosystem of partners, helping Klaviyo expand its footprint and impact. As a Lead Partner Solution Architect, your mission is to be a technical relationship owner for our most strategic global partners. You will lead our technical engagement strategy for a select group of Global System Integrators (GSIs) ensuring we are aligned on how we go-to-market together. You will sit on the Presales team, reporting to the global leader of the org, collaborating closely with Solution Architects that work with our sales team. This is a team of builders. We dive deep, take a consultant-first mindset, and develop solutions that ensure long term success for our customers and partners. We use engagements with prospects and partners as an opportunity to learn, prototype, and ship meaningful improvements to the Klaviyo experience. We look for interesting problems and aim for solutions that are extensible and reusable. Some examples of what we've built in the past include: • Wrote reusable integration specifications and reference architectures for customers hosting their eCommerce stores on non-standard platforms, ensuring seamless data flow while maintaining platform integrity, • Modified open-source codebases to accommodate specialized data sync requirements, demonstrating our ability to adapt core integrations How You'll Make a Difference • Strategic Technical Enablement: Act as the primary technical point of contact for GSIs. You will design and deliver deep-dive technical workshops, certification paths, and training sessions focusing on critical areas like data modeling, complex integration patterns, and scalable solution designs. You'll convert partner architects and consultants into Klaviyo experts., • Demo & Sandbox Enablement: Empower partners to showcase the full power of Klaviyo. You will facilitate and guide the creation of specialized partner environments, providing them with the accounts, tooling, and technical guidance to deliver high-impact demos, sandboxes, and custom Proofs of Concept (POCs)., • Joint GTM Strategy & Content: Collaborate with the Partnerships team to build technical "blueprints," reference architectures, and co-branded solution packages that enable partners to take Klaviyo to market within their existing portfolios., • RFP Strategy & Execution: Immerse yourself in the RFP process with partners to identify and qualify good-fit accounts. Develop strategies and assets to shape and accelerate RFPs, ensuring Klaviyo and our partners are positioned to win., • Executive Thought Leadership: Build consultative, trusted relationships with C-level executives and technical leads. You will serve as a technical advisor, helping them understand how Klaviyo drives value and transformation for their clients., • The "Voice of the Partner": Advocate for our partners internally. You will synthesize feedback from GSI engagements to influence the Klaviyo product roadmap, ensuring we are building the APIs, tooling, and enterprise features required by partners., • Prototyping & Scale: Identify recurring technical challenges within GSI implementations and design scalable, reusable solutions—whether it's a custom integration framework, a specialized middleware connector, or a diagnostic tool.Who You Are, • Strategic Technical Leader: 7+ years of experience in Solutions Architecture, Solution Engineering, Technical Consulting, or similar. You have a proven ability to stay ahead of the evolving technical landscape, integrate modern, optimized solutions, and deliver consistent value to complex enterprise customers., • High-Level Technical Literacy: You possess a strong architectural understanding of modern web technologies (e.g. JavaScript, Node.js, React) and practitioner-level understanding of how data is organized and moved (e.g. APIs, SDKs, iPaaS). While you may not be writing production code daily, you are really comfortable with APIs, navigating codebases, reviewing integration patterns, and "talking shop" with senior developers to solution around complex technical hurdles., • Ecosystem Expert: You possess strong knowledge in several of the following domains, with a proven ability to quickly learn new areas: marketing automation tools, customer data platforms (CDPs), e-commerce systems, mobile applications, analytics, ad tech, and data science. You understand how these systems interact in a global infrastructure and can articulate how Klaviyo fits into complex enterprise environments., • Executive Presence & Communication: You are an open, persuasive, yet honest communicator. You have a wide range, able to deliver value to stakeholders at all levels - from director to developer - with the ability to influence technical decision-makers and explain complex concepts to non-technical audiences. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$156,800—$235,200 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role: As a Procure-to-Pay Lead Systems Architect on Klaviyo's Finance Technology Solutions (FinTech) team, you will own the strategy, roadmap, and day‑to‑day excellence of our procurement and Procure‑to‑Pay (P2P) technology stack. You'll partner closely with Procurement, Accounting, Treasury, FP&A, Internal Audit, Compliance, and our implementation partners to design, build, and scale reliable, well‑controlled processes that support Klaviyo's growth. You'll lead complex, cross‑functional initiatives across tools like Zip, Coupa, Navan, NetSuite, future systems, and related integrations, serving as the go‑to expert for procurement systems. This is a lead individual contributor role for someone who is technically strong in SaaS finance/procurement platforms and comfortable driving alignment across multiple stakeholder groups, owning change management, bringing continuous improvement, and maintaining scalable & compliant architecture, What You'll Do: • Work with G&A Systems Product Owner to inform and maintain the multi‑quarter roadmap for procurement and P2P systems in partnership with Procurement, Finance, and GTS leadership., • Translate business objectives (cost control, compliance, cycle time reduction, vendor and employee experience, etc.) into clear systems capabilities and prioritized initiatives., • Leverage AI and automation to streamline P2P workflows, while maintaining appropriate controls and data privacy., • Serve as the systems lead for high‑impact initiatives such as global P2P process redesign, system RFP's and implementations, new entity rollouts, and integrations between Zip, Coupa, Navan, NetSuite, future systems, and downstream platforms., • Drive projects end‑to‑end: requirements, solution design, configuration, testing, deployment, and post‑go‑live stabilization., • Coordinate with external implementation partners or managed services when needed and hold them accountable for quality, timelines, and documentation., • 5+ years of hands‑on experience administering and configuring procurement or finance systems (e.g., Zip, Coupa, Navan, NetSuite, or similar P2P/ERP platforms)., • Proven experience leading complex cross‑functional projects from concept through deployment, ideally in a high‑growth SaaS or technology environment., • Strong understanding of Procure‑to‑Pay (P2P) processes, including vendor onboarding, PO management, invoice processing, payments, and related approvals., • Experience with multi‑entity / multi‑currency environments and global expansion of procurement processes., • Hands‑on experience integrating procurement tools with NetSuite or another cloud ERP., • Strong process and systems thinking: can map the end‑to‑end P2P architecture, identify failure points, and design for scale., • Confident working in Jira‑based agile SDLC (backlog management, sprint planning, release coordination). Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$140,000—$210,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team and role: We are seeking a Senior Manager of R&D Finance to partner closely with Engineering, Product, Design, and GTS leadership. This role will lead financial planning, investment analysis, and operational support for our R&D organization, ensuring we scale innovation responsibly and efficiently. You will play a critical role in aligning product strategy with financial rigor and long-term value creation. How you'll make a difference: Strategic Partnership with R&D business partners • Serve as a key finance partner to Engineering, Product, and GTS leadership., • Translate product strategy and roadmap decisions into clear financial implications., • Provide insight into headcount planning, capitalized software, and long-term investment strategy., • Lead annual planning and quarterly forecasting for R&D headcount and expenses., • Develop detailed headcount models aligned with product roadmaps and hiring plans., • Ensure accurate forecasting of compensation, infrastructure, tooling, and vendor spend., • Drive discipline and transparency around R&D investments.Investment & Business Case Analysis, • Build business cases for major product initiatives and platform investments., • Evaluate ROI of engineering investments and infrastructure decisions., • Support build vs. buy decisions and strategic vendor evaluations., • Improve financial visibility into engineering productivity and cost efficiency., • Partner with Accounting on capitalization policies and compliance., • Implement reporting frameworks that align financial and product performance metrics., • Lead, mentor, and develop finance team members supporting R&D., • Strengthen cross-functional collaboration between Finance, Product, Engineering, and Accounting., • 10+ years of experience in Finance roles, such as investment banking, venture capital including significant operational experience within FP&A or Finance at software companies with SaaS business model, • At least 2+ years of experience being a people leader, • A proactive finance leader who enjoys partnering with technical stakeholders., • Detail-oriented but able to think strategically about long-term investment tradeoffs., • Strong communicator who can translate financial concepts for non-financial audiences., • Comfortable working with ambiguity and influencing cross-functional leaders., • Passionate about innovation and scaling technology organizations., • Proficient with Microsoft Office Suite, Pigment, and Netsuite Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$156,000—$234,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Editors Team: The Editors team is responsible for building common reusable components for the message editor. This team powers all the editors at Klaviyo. This team focuses on building intuitive and powerful interfaces to create highly customizable and dynamic content ranging from product feeds, real time event data, and more. This product area is core to Klaviyo's continued success. As a Software Engineer II on the team, you'll play a key role in designing and building scalable systems that power our editor experiences across all the editors. Partnering closely with product managers and technical product owners, you'll help define scope, translate ideas into practical implementations, and build intuitive editing tools that delight our users. This role leans frontend, with a strong focus on crafting thoughtful, reusable components and seamless user experiences using technologies like TypeScript, React, Python, and Django. There are ample opportunities for growth given the scope of this role and the team's central role in Klaviyo's product. Over the past year, our team has enhanced the editor interfaces with impactful features that our customers love—and they're eager to see that same power brought to other mobile experiences. Looking ahead, we'll be investing in new editor blocks, a personalization builder, in-canvas editing, and content generation powered by AI. You'll contribute directly to these efforts, helping Klaviyo extend its best-in-class editing tools across platforms. How You Will Make a Difference: • You will be a core member of the Editors team, working on impactful customer-facing features that will make our product the best in the industry., • You will work on creating easy-to-use editors that are highly performant., • Experienced in full-stack development with strong hands-on skills in React, Redux, JavaScript, HTML, and CSS, along with familiarity with general web best practices., • Has a track record of delivering and shipping work powered by or accelerated through AI., • 3+ years of experience in a software engineering role, • Proficient in Python and Django (or similar backend technologies), and comfortable working across large codebases and multiple layers of the stack., • Familiar with automated testing practices and frameworks, including end-to-end and integration tests (e.g., cypress, pytest)., • Experienced with RESTful and GraphQL APIs, and evolving APIs and data models to support product success., • You take ownership of your work—from requirements and edge cases to implementation and testing—and are motivated by solving tough problems with others., • Proven track record of leading complex, multi-quarter projects involving cross-team collaboration., • You know when to reach for tools like queues, caches, CDNs, and web workers to solve performance and scaling challenges., • React, TypeScript, Redux, • Python, Django, • MySQL, RabbitMQ, Redis, ProxySQL We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We're looking for a Marketing Operations Lead to own and optimize the systems, processes, and integrations that power our inbound and demand generation engine. This role sits at the intersection of Marketing and Sales and is responsible for ensuring top-of-funnel demand is captured, qualified, routed, and delivered to Sales with speed and accuracy. This is a hands-on role focused on marketing automation, data flow, and funnel operations. You'll work closely with Inbound Sales, Demand Generation, Web, Analytics, and Systems teams to improve lead quality, conversion, and velocity across product-led and sales-assisted motions. The ideal candidate is technically strong, detail-oriented, and curious about how AI and automation can improve process speed, accuracy, and operational efficiency. How You'll Make a Difference: • Act as the primary marketing operations partner to the Inbound Sales team, ensuring high-quality handoffs., • Own day-to-day configuration, troubleshooting, and optimization of the marketing automation platform., • Build and maintain workflows, lifecycle automation, and event-based logic supporting inbound and product-led growth., • Own lead and PQL scoring models and routing logic to ensure fast, accurate delivery to the right sales teams., • Partner with Demand Generation and Web teams to capture and activate top-of-funnel signals (web, product, form, behavioral)., • Support audience creation, segmentation, and funnel experimentation to improve conversion from first touch to sales-ready demand., • Monitor inbound funnel performance and identify opportunities to improve volume quality, speed, and efficiency., • Monitor handoff metrics (e.g., response time, acceptance rates) and drive continuous improvement., • Own core marketing system integrations with CRM and other GTM tools, ensuring data accuracy and sync health., • Manage a large and evolving marketing technology stack, including tool setup, integrations, permissions, troubleshooting, vendor coordination, and evaluation of new capabilities as needs evolve., • Experiment with automation and AI-powered capabilities to reduce manual work and improve process speed, accuracy, and scalability. Who You Are: • 8+ years of experience in marketing operations or GTM operations supporting inbound, demand generation, or PLG motions in a B2B environment., • Hands-on experience managing marketing automation platforms, including workflows, lifecycle stages, scoring, and routing., • Strong working knowledge of CRM concepts (leads, contacts, accounts, opportunities) and how data flows across GTM systems., • Comfortable working with funnel and handoff metrics (e.g., conversion rates, response time, acceptance rates) to drive operational improvements., • Curious and practical about AI and automation, with experience testing ways to improve process speed, accuracy, or scale., • Highly organized, execution-focused, and comfortable operating in fast-moving, ambiguous environments while owning outcomes end to end. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$132,000—$198,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Product Managers at Klaviyo are builders with sharp product sense, strong technical proficiency, and a relentless focus on outcomes. They own work from vision to execution, driving meaningful value for customers and the business. As a Lead Product Manager, you will drive strategy for a complex product area, lead cross-functional initiatives, and shape the future of our platform at scale. This role is ideal for someone who thrives in complexity, moves quickly, and balances urgency with thoughtful execution, while influencing across the organization and with senior leadership. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. How You'll Make a Difference • Drive strategy for a large and complex product area, defining success and prioritizing the most significant opportunities in line with company goals., • Adapt strategy as you learn, knowing when to start, scale, or stop investments., • Partner with engineering, design, and analytics to set vision, build a roadmap, and deliver against goals while clearing blockers and strengthening team health., • Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience, • Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times, • Build alignment across adjacent teams by identifying dependencies and creating shared strategies., • Use customer insights, data, and market analysis to inform product decisions and shape broader organizational strategy., • Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team—even amidst complexity at scale, • Elevate product craft and intuition, balancing strategic thinking with a builder's mindset to transform workflows with AI at the center, • Value collaboration by building strong, co-located relationships with peers and teams, while supporting remote contributors where appropriateWho you are, • 8+ years in tech, including 5+ in product management with a proven track record of delivering high-impact products, • Strong technical intuition, customer empathy, and data-informed decision-making, • Exceptional communication skills with the ability to influence and align stakeholders, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$136,000—$204,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183,000 brands worldwide use Klaviyo to deliver smarter marketing, build stronger relationships, and accelerate revenue all powered by data, automation, and intelligence. As we expand further into the enterprise market, we're scaling our platform to meet the needs of the world's largest and fastest-growing consumer brands by building for performance, security, extensibility, and trust without sacrificing the usability and speed that make Klaviyo special. About the Role Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world's most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo's most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers. You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery, ensuring we meet enterprise customer expectations without compromising scalability or reliability. What You'll Do: • Set and evangelize a 2–3 year vision for Klaviyo's Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use., • Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth., • Represent the voice of large, global customers in strategic product discussions., • B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance., • Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences., • Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams., • Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success., • 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products., • Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems., • Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products., • Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility., • Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals., • Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams., • Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies., • Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority., • Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions., • Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$196,000—$294,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About Klaviyo Klaviyo is a leading marketing automation platform that helps businesses grow by delivering personalized experiences. Our mission is to empower creators to own their destiny. We believe in providing an exceptional developer experience that enables our engineering teams to build and ship high-quality software efficiently and with confidence. About the Team The Developer Infrastructure team at Klaviyo is at the heart of our engineering organization, dedicated to accelerating Klaviyo development. We build and maintain the "paved path" that allows engineers to maximize their focus on business objectives by minimizing time spent on build and deployment systems, foundational software "building blocks," and development environments. Our core pillars are Speed, Quality, and AI Enablement, aiming to empower engineers with efficient, high-quality tools that enhance productivity and drive business growth. We are committed to fostering open communication and collaboration with our internal customers – the engineers. What You'll Do As an Engineering Manager of Developer Infrastructure, you will be responsible for leading a team focused on delivering a world-class developer experience. Your role will involve: • Strategic Leadership: Define the technical vision and roadmap for developer infrastructure, aligning with Klaviyo's overarching engineering and business goals., • Enhance Developer Productivity: Drive initiatives to improve platform cycle time metrics across the board, including PR CI Speed, Human Code Review Pickup Time, and Commit Velocity by Repo. This involves a relentless focus on reducing toil and increasing engineering efficiency., • Optimize Development Environments: Champion the improvement of local development environments, addressing challenges such complex service setups and ephemeral test environments., • Platform Ownership: Oversee platform and dependency upgrades for our major languages, ensuring performance, security, and developer efficiency. What You'll Bring To succeed in this role, you should possess a combination of strong technical expertise and proven leadership abilities: • Experience: 5+ years of experience in software engineering, with at least 2+ years in a Senior Management or similar role preferably in developer infrastructure or platform engineering. Experience leading other engineering managers., • Technical Acumen: Deep understanding of modern software development practices, including CI/CD, local development environments, and cloud infrastructure (AWS)., • Programming Languages: You are expected to be hands-on in the code base as an occasional contributor and frequent reviewer; you should have proficiency in Python, Typescript, and/or Go, as these are primary languages in our environments., • Distributed Systems: Experience with Kubernetes (K8s) and related deployment platforms., • Problem Solver: A track record of diagnosing and solving complex technical challenges related to developer workflows, build systems, and testing., • Leadership & Mentorship: Ability to inspire, mentor, and grow a team of highly skilled engineers, fostering a culture of ownership and continuous improvement., • Communication: Excellent verbal and written communication skills to articulate technical strategies, influence stakeholders, and facilitate cross-functional collaboration., • Experience with specific tools such as Pants, FastAPI, Django, React, Terraform, Buildkite., • Background in performance optimization, • Familiarity with complex data management for testing, including large datasets and production-like data replication., • Experience with front-end development workflows, particularly with React and tools like Cypress or Jest in Fender. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #IndeedRD Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, an Enterprise Partner Business Development Manager's mission is to help drive Klaviyo's vision forward by outbounding, building & deepening relationships with new national, global and complex partners. As the Enterprise PBD, you will focus on sourcing, activating, and enabling strategic hunt partners, including marketing agencies and systems integrators. You will leverage different sources - including direct outreach, event engagement, marketing leads, etc., - to establish these relationships. Your ultimate goal will be to source, prepare and activate partners before they transition to the managed Enterprise partner account team for ongoing growth. You will use consultative skills to understand each partner's unique business model and identify ways Klaviyo can drive growth for them and their clients. Additionally, you will articulate Klaviyo's unique value, differentiate it from competitors, and position our partner program to align with each partner's specific goals, business model, and profile, establishing the groundwork for a productive, collaborative partnership. How You'll Make an Impact • Collaborate closely with Partner Marketing, Enterprise Partner Account Managers, and Enterprise Account Executives to map, identify, onboard & activate high-potential new Enterprise partners., • Research and vet new target agencies to establish high quality partners with the ideal-fit employee count, client type, platform alliances., • Create new outreach messaging, A/B testing what messaging is most successful to schedule a meeting/activate a partner., • Educate new partners on the Klaviyo partner program, train them on how to best leverage the tools and enablement resources available through the partner program to help them best serve their clients and grow their Klaviyo practices, • Surface the key new business opportunities with hunt partners for the sales team during the activation phase and manage expectations and closure, • Ensure successful handoff during and after activation for the Enterprise PAM and Enterprise AETravel, • Up to 25% including partner meetings and events.Who You Are, • Have 8-15+ years of work experience in a partnerships or sales role at another marketing technology company., • Demonstrated expertise in complex deal cycles and/or navigating nuanced and matrixed motivations (ex: multiple and possibly competing vendor relationships, trade-offs between services and license, etc.), • Demonstrated expertise with large partner types, global systems integrators, global or national agencies, national technology providers and services companies., • Skilled in collaboration across Marketing, Sales, and Product teams to introduce and educate partners on Klaviyo's platform enhancements., • Have a positive outlook and excellent written and verbal communication skills, • Experienced in managing high-volume, high-velocity partner relationships and multiple relationships simultaneously., • Willing and able to travel, • Continually seek improvement and are rigorous in your pursuit of it, • Are excited, motivated, and inspired by exceeding goals, • Focus on details, are a self-starter, and are relentless but professional We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$142,800—$214,200 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. About the Role Our team is looking for a Senior Full Stack Engineer to lead key initiatives that will enhance our product offerings and support our company's growth. In this role, you'll play a crucial part in shaping outcomes by developing innovative end-to-end solutions using both front-end and back-end technologies. You'll optimize existing products and create new solutions that redefine what's possible for our customers. As a Senior Engineer, you'll tackle complex challenges, develop multiple solutions, and evaluate business and technical trade-offs to determine the best path forward. You'll also act as a leader and mentor, and drive key technology decisions. Additionally, you'll be responsible for deploying well-designed, thoroughly tested solutions that ensure reliability and performance. The New Products team drives Klaviyo's most ambitious innovations—creating and scaling the company's boldest new bets. As a nimble group with a flat structure and fast-moving culture, we prioritize simplicity, speed, and impact. Every team member is expected to take radical ownership—rolling up their sleeves, collaborating across disciplines, and pushing beyond traditional role boundaries to make things happen. Success in this role means delivering exceptional work that sets the standard for velocity and results company-wide, while helping shape Klaviyo's future through experimentation, creativity, and executional excellence. What We're Looking For • A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code., • 7+ years of experience in a software engineering role., • Strong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies., • Experience leading projects and being accountable for their outcomes., • Experience mentoring team members or driving initiatives that help the team learn new skills., • Experience conducting code reviews and running a robust testing cycle., • Experience working in agile, fast-paced environments., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Skills with Python and related technologies, • Skills with React and related technologies, • Experience developing digital marketing or customer data software solutions., • Experience with machine learning. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role We're looking for a systems-minded and customer-obsessed Senior Manager of Customer Success Operations to accelerate Klaviyo's Digital-first and At Scale engagement model. In this role, you'll partner closely with the Digital and At Scale Customer Success teams, as well as work with Product, Customer Education and Marketing to operationalize the tools, data, automation, and processes that help customers learn, adopt, and grow at scale. Working in close partnership with the GTM systems and Customer Success teams, you'll drive the operational engine behind digital and hybrid engagement models including lifecycle automation, AI-powered engagement, adoption/education enablement. If you thrive at the intersection of technology, data, and customer experience—and enjoy turning strategy into scalable, measurable outcomes—this role gives you the opportunity to shape how tens of thousands of customers experience Klaviyo. How You'll Make an Impact • Translate strategic digital CS goals into execution plans—including system changes, cross-functional alignment, and project management, • Help design and execute scalable lifecycle workflows, triggers, and automations that power onboarding, adoption, expansion, and ongoing customer success, • Operationalize digital customer lifecycle programs including triggered communications, in-app engagements, personalized guidance, and automated success plans, • Optimize the digital CS tech stack—including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems, • Lead change management efforts tied to digital transformation initiatives within the broader Customer Success organization, • Deploy AI-driven insights, nudges, and in-product guidance to accelerate customer engagement and reduce manual CS effort, • Collaborate with Community and Education teams to operationalize learning journeys, certifications, and peer-driven engagement, • 7+ years of experience in Customer Success Operations, Digital CS, or scaled CS programs within a B2B SaaS environment, • Hands-on expertise with Gainsight CS/PX and modern customer lifecycle automation tools; familiarity with LMS, community, and support platforms, • Experience designing automated journeys, workflows, and digital engagement programs, • Comfort working with AI-driven tooling (agents, copilots, rule logic) in customer-facing contexts, • Strong analytical skills, with experience building dashboards, KPIs, and insights using multi-source data, • Ability to influence cross-functional partners and translate strategy into clear operational plans, • Clear communication, strong project management, and a bias toward action and continuous improvement, • Bachelor's degree in Business, Operations, Information Systems, Analytics, or related field (or equivalent experience), • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #LI-HYRBID #LI-ABBEY Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$152,000—$228,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is looking for a Senior Manager, Commercial Partner Sales to lead and scale a high-impact team responsible for accelerating agency partnerships that drive customer acquisition and revenue growth. This leader will play a critical role in shaping how Klaviyo engages with and activates its partner ecosystem while enabling a team of Partner Account Managers to build meaningful, high-performing relationships with agency partners. At Klaviyo, the Partner Sales team prides itself on being marketing and product experts who help partners and customers unlock the full value of our platform. In this role, you will lead a team responsible for managing and growing Klaviyo's agency partner ecosystem within the Commercial segment. You will oversee team performance, develop talent, and drive initiatives that improve the partner experience while delivering measurable business outcomes. Scope & Impact • Lead and develop a team of Partner Account Managers responsible for agency partnerships within the Commercial segment, • Drive partner-sourced pipeline and revenue growth through strategic agency relationships, • Partner with leaders across Sales, Marketing, Customer Success, and Product to align partnership initiatives with company growth goals Lead and Develop a High-Performing Team • Recruit, mentor, and develop a team of Partner Account Managers, • Establish clear operating rhythms and performance expectations to ensure team success, • Enable your team to activate new agency partners and build strong referral and co-marketing pipelines, • Support co-selling opportunities between partners and Klaviyo sales teams, • Partner with Partner Marketing and Field Marketing to drive pipeline initiatives, • Collaborate with Partner Recruitment to onboard and activate high-potential partners, • Advocate internally for programs and processes that improve the partner experience, • Lead projects that improve the partner engagement model and partner program, • Use data and forecasting to identify growth opportunities and optimize performance Who You Are • 7+ years of experience in partnerships, sales, channel, or account management, • 3+ years of experience managing and developing high-performing teams, • Proven success driving revenue or pipeline through partners, • Strong leadership and coaching skills with a passion for developing others, • Exceptional relationship-building and stakeholder management abilities, • Comfortable operating in a fast-paced, revenue-focused environment, • Strong cross-functional collaborator across Sales, Marketing, Customer Success, Enablement, and Product, • Excellent communication and presentation skills Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$140,000—$210,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Test Frameworks and Tooling Team Engineering confidence is our primary product. We are not testers, but rather infrastructure architects building the sophisticated automation and CI/CD frameworks that make deploying to production a non-event. As the Lead for this team, you will define the technical roadmap for our automated guardrails and repository standards, empowering every engineer in the company to ship at terminal velocity with total confidence. By architecting the foundational tools that guarantee production readiness, you will play a pivotal role in driving Sev-1 incidents toward zero and ensuring our organization can move fast without the fear of breaking things. What You'll Achieve: Key Responsibilities As the technical leader for this team, you will drive the evolution of our testing ecosystem and mentor other engineers in the craft of quality engineering: • Define Architectural Vision: Lead the long-term strategy for our integration and E2E testing frameworks across both backend and frontend stacks. You will ensure these systems are not just reliable, but world-class in their ease of adoption., • CI/CD Strategy: Architect how we execute tests within our CI system. You will focus on radically optimizing feedback loops so that engineers receive actionable, high-fidelity results in minutes., • Set Engineering Standards: Establish the "golden paths" for our repositories. You will define the benchmarks for unit testing, code quality metrics, and systemic reliability that all teams will follow., • Scalable Tooling & Coverage: Design and build the next generation of tools that simplify complex testing scenarios. You will lead efforts to backfill testing gaps at scale through advanced data mocking and service isolation., • AI-Driven Quality Strategy: Spearhead our efforts to leverage AI within the testing lifecycle. You will identify and implement AI-powered solutions for automated regression detection, flaky test analysis, and intelligent test generation., • Cross-Functional Leadership: Act as a consultant to feature teams to solve their most complex stability challenges. You will use root-cause analysis from major incidents to propose and implement pillar-wide safety improvements., • Operational Excellence: Oversee the health and performance of our entire CI/CD pipeline, taking ultimate responsibility for the stability of the environment that hundreds of engineers rely on daily., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.What Makes This Role Exciting, • High-Leverage Leadership: You are not just building features; you are building the platform that defines the developer experience for the entire company., • Innovation at the Edge: You will have the autonomy to experiment with emerging technologies like AI and LLMs to solve the age-old problems of flakiness and slow feedback loops., • Seasoned Technical Leader: You have 7+ years of software engineering experience with a history of leading complex, high-impact technical projects. You are a hands-on lead who stays close to the code while steering the broader vision., • Master of Root-Cause Analysis: You don't just fix symptoms; you hunt down systemic failures. You excel at debugging deep-stack issues and transforming those lessons into automated preventions., • Full-Stack Architect: You are comfortable designing systems across the stack. Whether it is a React-based quality dashboard or a Python service for data seeding, you understand how to build for scale., • AI Visionary: You are passionate about the intersection of AI and Software Quality. You have a clear perspective on how AI can automate the mundane parts of testing and accelerate the SDLC., • Extreme Ownership: You take pride in the end-to-end health of the platform. You are proactive in identifying technical debt and are a relentless advocate for engineering excellence., • Backend: Python, Django, Go, • Frontend: React, TypeScript, JavaScript, • Testing Frameworks: Playwright, Cypress, Pytest, Jest, • Infrastructure and CI: AWS, Kubernetes, Terraform, Helm, Buildkite, • Data: MySQL, Redis, Kafka, • AI Tools: Integration with Claude, Cursor, Copilot, or internal AI enablement frameworks We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Job Summary: The Commercial Business Development Manager recruits, trains, develops and supports new and existing BDRs and Growth Specialists to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis. Supervisory Responsibilities: • Recruits, interviews, hires, and trains new staff., • Meet 1:1 with direct reports to provide coaching and give feedback., • Educating team on e-commerce best practices, demoing the platform, & removing barriers for them to activate new customers., • Provides constructive and timely performance evaluations., • Handles discipline and termination of employees in accordance with company policy., • Performs other related duties as assigned. Duties/Responsibilities: • Ensures specific business goals on a weekly, monthly, quarterly and annual basis., • Works cross functionally with teams outside of Sales, especially Marketing., • Defines pipeline goals., • Provides sales coaching to BDRs and/or Growth Specialists., • Monitors e-commerce market., • Assists with refining processes., • Implements feedback from other departments or external customers., • Drives system and process efforts in generating and closing new business., • Performs other related duties as assigned. Required Skills/Abilities: • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong supervisory and leadership skills., • Passion for training and development., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Education and Experience: • 2+ years of Business Development and/or Account Executive experience - experience in high-transaction sales preferred., • Proven track record of being a consistent top sales performer - experience in the MarTech space a plus., • 1+ years of team lead and/or management experience, a plus., • High school diploma or equivalent work experience, a Bachelor's degree or above a plus. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. #LI-HYBRID #LI-BAILEY Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$84,000—$84,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we love tackling tough engineering problems and look for engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Team Overview: Klaviyo operates a real-time data analytics platform written primarily in Python that is built for massive scale and hosted on Amazon Web Services (AWS). The Data Automation team builds tooling and establishes best practices and technology choices that help enable the Data Platform area to power core Klaviyo functionality and generate data-driven insights. As a founding member on the Data Automation team, you will have ownership over defining the technical and organizational vision for the team. You will be responsible for leading the team to design and build systems that help us operate our mission critical analytics infrastructure. Team Tech Stack: • AWS, • Terraform, • Python, • Kubernetes, • Clickhouse, • DynamoDB, • MySQL, • Kafka, • Spark, • Flink, • You will be responsible for building and managing a team of 7+ engineers to fulfill your data automation vision and roadmap., • Responsible for coaching engineers, managing/reviewing technical documentation and articulating a phased approach to achieving the team's overall technical vision., • Be responsible for the mission, technical direction and operations of projects that have immediate impact., • Wholly owning the frameworks that enable us to provision, update, test, monitor, and scale infrastructure to power features that 183,000+ customers rely on daily to reach 4B+ consumers to drive their business forward., • Optimizing infrastructure with the teams that own Klaviyo's analytics system that provides insight on hundreds of terabytes of data., • BA or BS Degree in Computer Science, related field, or equivalent experience, • 8+ years of software engineering experience in a DevOps environment with specific experience in data processing systems., • 3+ years of people management experience, • Hands-on experience designing, building, and operating reliable, fault-tolerant, and high performance distributed systems, • Ability to handle yourself in outage situations and to drive failures to root cause analysis and prevention of future issues, • Experience writing code using best practices in a language such as Python, Ruby, Go, etc., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Proven ability to come up to speed quickly, • Hybrid office work 3x/week out of our Boston office We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why you should join the Mobile App Growth team The Mobile App Growth team, a diverse group of accomplished engineers, focuses extensively on developing new, greenfield projects within the mobile application domain. Their work is cross-functional, spanning various mobile platforms, and includes developing full-stack solutions to support product features exposed to mobile users via our SDKs. Over the past year, the Mobile App Growth team at Klaviyo has introduced new mobile-first features (like geofencing and in-app forms) and enhanced Klaviyo's mobile integration offerings. This expansion has augmented the scope of the team's responsibilities. With new products to cultivate and integrations to support, the team requires a highly capable software engineer to help manage the increasing demands within Klaviyo's mobile ecosystem. This engineer will contribute to the expansion and maintenance of the team's mobile SDK offerings, furthering current product features and extending Klaviyo's reach beyond traditional email marketing into comprehensive mobile engagement. How You'll Make an Impact • You will be a core member of the Mobile App Growth team, working on impactful mobile experiences making mobile integrations a core pillar of Klaviyo's offerings, • Work closely with product to provide the best experience for our customers., • Take ownership of projects from inception to release., • Work across different mobile technologies, • Work in the Django framework to help build out a pipeline for rendered mobile experiences. Who you are Deep experience modern mobile development (either Android, iOS or cross-platform experience) • Open to working with different technologies: Python, React, AWS, GoLang (prior experience not required but nice to have), • Have a proven track record of leading projects and collaborating well with the wider team, • Experience working with mobile webviews and location services., • Comfortable leveraging AI technologies effectively in personal contributions., • Self-starter - As the member of the team, we are looking for someone who can bring with them expertise in mobile development., • Adaptability - We will be working not just in native SDKs but also backend and frontend Klaviyo stacks, dev tooling and possible expansion into tertiary SDKs in the future., • Ambition - We are looking for people that can take an idea and have the ambition to headline it in the future., • Learning - To be always learning is a core value at Klaviyo and this role will require someone excited to learn new technologies and expose themselves to new approaches Technologies We Use (not exhaustive) • iOS (Swift), • Android (Kotlin), • React Native, • Flutter, • React, TypeScript, Redux, • Python, Django, • MySQL, Redis, DynamoDB, • AWS (EC2, RDS, Aurora), Terraform We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Background Klaviyo operates a real-time data analytics platform coded primarily in Python that is built for massive scale and hosted on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. Klaviyo's Core Data Platform consists of 3 key entities: Profiles (our customer's customer), Objects (ex: Products & Custom), and Events (the actions taken). Events are the backbone of Klaviyo. Most of our customers view Klaviyo through the lens of events. Events are key to our real time automations, insights and emerging AI feature set. At Klaviyo, we love tackling tough engineering problems and look for employees who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at . How you'll make an impact: This team is the backbone of klaviyo's data platform enabling all our segmentation, flows, and analytics. As an Engineering Manager, you'll be contributing to the vision, mission, and strategy of Klaviyo's evolution. You'll lead and mentor a team of talented and experienced software engineers who are eager to grow fast and make an impact on the company. What You Will Do • Lead, manage, and mentor a team of software engineers that designs and develops the event platform, • Own features that thousands of our customers and internal teams rely on daily to drive their business forward, • Coordinate a team of 6-10 engineers to deliver projects that enhance Klaviyo's event platform capabilities, • Work closely with cross-functional teams to define project scope, requirements, and timelines, and ensure timely and successful project delivery, • Think in systems, help design and improve architectural patterns to ensure they are performant and scalable, • Actively participate in code reviews and contribute to the development of technical solutions to complex problems, • Foster a culture of innovation, continuous learning, and collaboration within the Engineering and Product organizations, • 10+ years of experience in software development with 3+ years of experience in Engineering Management, • You are passionate about and have proven experience being a coach and a mentor for team members and helping them grow, • You're a hands-on manager, able to contribute to design documents, write code, and perform code reviews when necessary, • Experience working with internal stakeholders on feature, technical, and architectural specifications, • Proficiency in managing all aspects of PDLC/SDLC and successfully driving complex projects to completion, • Experience working with data storage technologies and patterns, including distributed storage, data modeling, and relational databases, • You have architected, built and delivered at least one complex data processing system, • Experience with large scale data pipelines and real time data ingestion, • You know how to apply off-the-shelf technologies to solve technical problems, and know when it's time to build your own, • Experience working with both monolithic and microservices architectures, • Experience debugging performance issues and improving system performance, • Experience working with cloud technologies (AWS, GCP, Azure) We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #IndeedRD Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).