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Job DescriptionDescription: Role Summary As an Account Manager at Leo FS, you serve as a trusted advisor and strategic partner to a portfolio of facilities management clients. Your focus is ensuring customers achieve measurable, lasting value from Leo's services, and that every interaction strengthens the partnership. You develop a deep understanding of each client's business priorities and operational needs, often anticipating challenges before they surface. You take ownership of the customer experience end-to-end, working closely with Operations to drive outcomes collaboratively and partnering with Sales when opportunities for growth emerge naturally from strong client relationships. You are the client's advocate within Leo and Leo's strategic voice to the client. You stay close enough to service delivery to identify and resolve issues proactively, bringing the right internal resources together to ensure swift resolution and a seamless experience. Revenue retention and expansion are natural outcomes of the relationships and value you build. Key Responsibilities Client Relationship Ownership • Own the strategic communication lane with assigned clients. Ops handles day-to-day service communication; you handle partnership depth, systemic issues, and proactive thinking., • Design, build, and facilitate Quarterly and Monthly Business Reviews, synthesizing operational performance data into strategic client-facing narratives, • Develop and maintain Client Health Scores using engagement signals, satisfaction metrics, and escalation trends to identify and mitigate risk early, • Maintain close alignment with Operations to ensure real-time visibility into service delivery and client-impacting events, • Own detractor follow-up and action plans at the account level. Drive improvement., • Serve as the client’s internal advocate: surface systemic issues, push for process improvements, represent the client’s perspective in internal discussions. Revenue Retention & Growth • Lead the end-to-end contract renewal process across a structured 180/120/90-day cadence, coordinating with internal stakeholders on pricing and deal structure, • Identify and pursue upsell, cross-sell, and new service line opportunities within your portfolio, with autonomy to close independently or partner with Account Executives on complex deals, • Build and execute client retention and save strategies, leveraging health score data and engagement signals to detect risk and intervene early New Client Onboarding • Own the client experience during onboarding, ensuring a seamless transition from sale to service delivery in partnership with Operations, • Contribute a strategic growth roadmap during the pre-sale process, identifying early expansion opportunities and laying the foundation for the long-term success plan, • Execute a structured 30-day onboarding sequence including Welcome Call, communication cadence setup, initial health assessment, and 90-day strategic plan development Cross-Functional Collaboration • Partner with Operations daily. Two communication lanes, clear boundaries, mutual accountability. You are embedded with Ops, not above them., • Partner daily with Operations in an embedded, collaborative model with clear communication channels and shared accountability for client outcomes, • Collaborate with Account Executives on expansion opportunities within a structure designed to incentivize partnership over competition, • Own resolution of billing and invoice disputes, balancing client relationship health with business outcomes Required Qualifications • 5+ years in customer success, account management, or client services in B2B services (facilities management, commercial real estate, or property services strongly preferred)., • Demonstrated experience managing a portfolio of $5M+ in annual contract value., • Track record of hitting or exceeding 95%+ retention rates., • Experience running QBRs/MBRs and translating operational data into client-facing strategic narratives., • Proficiency with CRM platforms (HubSpot preferred) and comfort with data-driven account management., • Strong commercial acumen: understands gross margin, revenue retention, and the relationship between service quality and financial outcomes., • Preferred Qualifications, • Experience in facilities management or integrated facility services specifically., • Background working in organizations transitioning from transactional to strategic client management models., • Experience with NPS/CSAT program design or execution., • Familiarity with multi-trade, multi-geography service delivery.Requirements:

Job Description Set your own schedule. Low-stress clinical work. New grads welcome. We're hiring 1099 NPs to complete pre-scheduled, in-home health assessments for Medicare Advantage, Medicaid, and commercial health plan members. Pre-populated forms, structured workflows, no treatment plans — just clean assessment work. Why NPs love this role: You set your own schedule. You are never told when to work. Pick your days, hours, and weekly volume. High visit volume. With one of the largest assessment networks in the industry, we have the patient volume to keep your schedule full. Low-stress clinical work. No prescribing. No treatment changes. No follow-up calls. Complete the visit, submit the form, done. New grads welcome. One of the few NP roles where you can start without prior experience. Compensation — earn more as you commit more: Base rate of $80 per completed assessment Tiered pay structure: Your per-visit rate increases as you commit to more hours per month 6–11 visits/day = $500–$1000 per day Pay-per-test bonuses for qualifying visits (labs, screenings, etc.) Rates vary by market — recruiter will share specifics for your state Position Details: Pre-scheduled visits with pre-populated patient forms 60 hours/month minimum commitment Visits span multiple counties in your assigned region — broader coverage means more visits and higher earning potential No nights or weekends required Short-term and long-term contracts available Travel assignments available — airfare, hotel, and rental car covered (eligibility-based) Malpractice insurance included Requirements: Active, unrestricted state NP license Board certification: FNP, AGNP, or ANP Reliable personal transportation Available for at least 60 hours/month New grads welcome — no minimum experience required Apply today to hear from a recruiter within 24 hours!

\n Job Title: Nurse Practitioner PD Day CBMC Cardiac \n Location: Coopeerman Barnabas Medical Center \n Department: Cardiac APP's - CBMC \n Req#: 48662 \n Status: Per Diem \n Shift: Day \n Pay Range: $57.69 to $93.41 per hour \n Pay Transparency: \n The above pay range reflects the anticipated hourly range for this position if hired to work in New Jersey. \n The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. \n Job Overview: \n The nurse practitioner functions as an independent care provider in collaboration with other healthcare professionals. \n The care is characterized by comprehensive health assessments and management of patients with acute and/or chronic health problems in the cardiovascular service (cardiac cath lab and non-invasive cardiology). \n This is an inpatient role \n Qualification: \n\n • Licensed Registered Nurse in the state of New Jersey\n, • Certified Nurse Practitioner in the state of New Jersey\n, • Masters/Doctors prepared in Nursing from an accredited program\n, • ACLS/BLS certified\n, • Must have cardiac and/or critical care experience\n, • Strong clinical assessment and decision making skills\n, • Excellent communication and interpersonal skills\n\n Scheduling Requirement: \n\n • One weekend day shift per month, one weekday shift per month\n\n Essential Functions \n\n • Conducts thorough patient assessments, including medical history, physical examination and diagnostic test results\n, • Develops and implements comprehensive care plans for patients undergoing cardiac procedures and/or admitted for further evaluation/treatment \n, • Monitor patients hemodynamic status, ordering, adjusting medications and interventions as needed\n, • Provide pre and post procedure/ heart failure education and support to patients and their families\n, • Facilitate discharges for cardiac service line patients\n, • Provide education to staff and community regarding cardiac conditions and procedures\n, • Participate in quality improvement initiatives to enhance patient care and outcomes\n, • Work closely with a multidisciplinary team, including cardiologists, other NPs, nurses, and social workers\n\n

Job Description Dermatology NURSE PRACTITIONER or PHYSICIAN ASSISTANT Opportunities Compensation package includes but not limited to paid time off, short term/long term disability, 401k, CME allowance, Medical, Dental and Vision, Mal-practice insurance and professional dues. There are few places in the country that offer the quality care, innovation and state-of-the-art procedures that are available with this facility and that offer personal and professional growth. Qualifications: MUST HAVE 2+ YEARS OF EXPERIENCE IN DERMATOLOGY. Must be bilingual in Spanish. Clean license and in good standing Requirements Check out all locations hiring; Derm -Clark, NJ - Nurse Practitioner Derm -Kenilworth, NJ - Nurse Practitioner West New York - Nurse Practitioner or Physician Assistant, must be bilingual Spanish Jersey City- Nurse Practitioner or Physician Assistant, must be bilingual Spanish

Job Description Job Title: Physician (Addiction Medicine) – Medical Director Location: Cherry Hill, NJ Position Overview: We are seeking a Board-Certified Physician in Addiction Medicine (Psychiatry) to serve as Medical Director and provide patient care within our comprehensive treatment programs, including Detox, Residential, PHP, and IOP levels of care. This role combines leadership responsibilities with direct clinical work, ensuring the highest standards of patient care and team collaboration. Responsibilities: • Serve as Medical Director, overseeing clinical services across multiple levels of care (Detox, Residential, PHP, IOP)., • Provide direct patient care at least once per week (with option for additional clinical sessions)., • Conduct evaluations, assessments, and ongoing medical management for patients with substance use disorders., • Lead the development and implementation of evidence-based treatment protocols., • Supervise and mentor midlevel providers (NPs/PAs), ensuring high-quality, compliant medical care., • Collaborate with an interdisciplinary team of behavioral health professionals to support individualized treatment plans., • Participate in administrative leadership activities, including quality improvement initiatives, compliance, and medical staff development. Qualifications: • MD or DO, licensed (or eligible for licensure) in New Jersey., • Board Certification in Addiction Medicine (required)., • Board Certification in Psychiatry, • Background in Internal Medicine or Psychiatry., • Demonstrated experience with detox protocols and addiction treatment settings., • Strong leadership skills and ability to effectively supervise midlevel providers., • Excellent communication and collaboration skills within a multidisciplinary team. Schedule & Commitment: • Medical Directorship responsibilities combined with minimum once-weekly patient care (option for more clinical time if desired)., • Union, NJ, with additional coverage at Cherry Hill, NJ. Compensation & Benefits: • Competitive compensation package commensurate with experience., • Comprehensive benefits package including medical, dental, vision, retirement, and paid time off., • Professional growth opportunities in a respected, expanding addiction treatment program.

Job Description AlediumHR is partnering with a growing telehealth organization that is redefining how men and women manage their health. Through expert clinical care and modern technology, this group is transforming hormone optimization, preventative medicine, and performance-based wellness nationwide. Required Clinical Experience • Minimum 1 year of hands-on Hormone Replacement Therapy experience, • Experience treating both male and female patients, • Comfort managing testosterone therapy, estrogen/progesterone therapy, adjunct wellness medications, and ongoing lab monitoring, • Strong understanding of endocrine health, preventative care, and optimization protocols Licensing Requirements • Active NP or APRN licenses in a minimum of 6 U.S. states, • Active, unrestricted DEA license Responsibilities • Conduct structured virtual consultations for men and women seeking hormone optimization and wellness care, • Review labs, diagnose hormone imbalances, and develop evidence-based treatment plans, • Initiate and manage HRT protocols, including appropriate prescribing and follow-up, • Provide patient education on risks, benefits, and long-term care strategies, • Maintain thorough, compliant documentation within telehealth platforms, • Collaborate with a clinical and administrative support team to ensure a seamless patient experience Remote Flexibility Work from home with scheduling options that fit your availability. (minimum of 20 hours required) Compensation Range is $60-$90 an hour, depending on experience and number of licenses. This is a 1099 position. Operational Support Administrative, tech, and compliance infrastructure are in place so you can focus on patient care. Apply now to join a team dedicated to advancing hormone health across the country.

Job Description About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: • Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members, • Provide team support and leadership through training, coaching, and mentoring of team members and team recognition, • Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics, • Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts, • Support the financial health of the practice through office budget review and managing copay and revenue cycle, • Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed, • In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health, • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance, • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered, • Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: • At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare, • Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education, • An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board, • Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture, • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams, • Strong written and verbal communication skills, • Proven track record of leading successful change management and process improvement efforts preferred, • Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practices The range for this role is $28.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/ This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today • Paid sabbatical for every five years of service, • Free One Medical memberships for yourself, your friends and family, • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, • Competitive Medical, Dental and Vision plans, • Pre-Tax commuter benefits, • PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family • 401K match, • Credit towards emergency childcare, • Company paid maternity and paternity leave, • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., • UpToDate Subscription - An evidence-based clinical research tool, • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience, • Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Job DescriptionAbout the Role We’re seeking a mission-driven Attending Physician to deliver comprehensive, proactive medical care for residents across long-term care, subacute/post-acute, ventilator, and behavioral health units. You’ll round regularly, lead multidisciplinary care, and use decisive, evidence-based interventions to improve outcomes and reduce avoidable hospitalizations. Key Responsibilities Provide direct, comprehensive medical care to residents in long-term, subacute/post-acute, ventilator, and behavioral health settings. Conduct routine rounding, thorough evaluations, and timely follow-ups to ensure continuity of care and early, aggressive intervention. Lead and actively participate in multidisciplinary care team meetings; contribute to individualized care plans. Aggressively manage chronic and complex conditions; respond promptly to status changes and emergent situations using appropriate modalities (e.g., IV diuretics, antibiotics, fluids, TPN) and respiratory therapies. Communicate clearly and compassionately with nursing staff, NPs/APPs, patients, families, and consulting providers. Collaborate with facility nursing, rehabilitation teams, leadership, and assigned NP to coordinate and optimize care. Discuss goals of care and palliative care options; support patients and families in shared decision-making. Promote healthy aging through preventive care and proactive treatment plans. Document accurately and promptly in the EMR; maintain strong clinical documentation habits. Help develop and implement proactive strategies to reduce avoidable hospital transfers and readmissions. Desired Qualities Passion for patient-centered care in geriatrics and chronic disease management. Strong clinical judgment, confidence, and decisive decision-making. Excellent communication skills with patients, families, and interdisciplinary staff. Proactive, assertive clinical management style; comfortable in fast-paced, diverse clinical environments. Highly organized with effective time management; detail-oriented and efficient. Independent and self-directed; reliable, punctual, and hardworking. Comfortable discussing sensitive topics, including goals of care and palliative needs. Qualifications MD or DO from an accredited medical school; Board Certified/Board Eligible in Internal Medicine, Family Medicine, or Geriatrics. Active, unrestricted state medical license (or eligibility to obtain) and current DEA registration. Experience in post-acute/long-term care, ventilator care, or behavioral health preferred. Proficiency with EMR systems and clinical documentation. Demonstrated ability to collaborate effectively with NPs/APPs, nursing, rehabilitation, and administrative staff. Current BLS/ACLS (or willingness to obtain, as required by facility).

Job Description Job Title: Provider (Nurse Practitioner or Physician Assistant), Allergy We’re growing, and our next stop is Jersey City! Our newest clinic is opening Fall 2026, and we are looking for a team of compassionate, driven Providers (NPs and PAs) who are ready to master the Tolerance Induction Program (TIP). For years, families have traveled across the country to find us; now, as we continue to grow, we are bringing our life-changing food allergy treatment closer to them. This isn't just about managing symptoms; it’s about giving children the chance to live without fear. Be part of the team that turns "impossible" into "remission." Who Are We Looking For? We’re seeking providers with established experience in diagnosing and managing allergic conditions, with specific, hands-on experience or advanced training in Oral Immunotherapy (OIT) for food allergies. Training & Development: To ensure you feel fully supported and equipped to care for our patients, all new hires participate in a structured, immersive initial training program at our Long Beach, CA location. This training is designed to build your clinical confidence and expertise from day one. Duties and Responsibilities: Patient Care Complete all assigned patient visit preparation and clarifications accurately and timely according to the prep schedule Ensure accurate chart preparation and maintain a strong understanding of all appointment types scheduled. Demonstrate accurate preparation of charts Demonstrate and maintain a strong understanding of Challenge Visits Maintain a physical presence in the clinic during clinic hours Be available to serve as back up in emergency situations Manage and stabilize grade 1, 2, 3 reactions Answer, triage and escalate questions, concerns, and reactions Demonstrate strong understanding TIP and provide TIP based education Ensure they are keeping up with up to date TIP information and protocols On-Call Coverage Provider on call or Call assist/support will rotate into the Command Center Collaborate with Escalation leads/ Logistics MD to ensure necessary follow up Complete escalation case write ups and present during daily Escalation Rounds; complete follow ups/resolution to patient cases presented Answer, triage and escalate questions, concerns, and reactions Complete rotating call requirements (POC: Monday-Friday 7 am- 5pm, Call Assist/Support: 8 am-5pm) All calls require physical presence in the Call Center from 8am to 5pm, excluding weekends Manage and stabilize grade 1, 2, 3 reactions Excellence Provide excellent customer service through effective communication and collaboration with all patients, visitors, and employees Provide accurate information to patient families with regards to individualized plans and current condition Treat all patients and parents with respect and strive to connect them to resources to resolve their questions Represent the clinic at off-site community events, health fairs, and corporate wellness programs to promote services and build local partnerships. Lead a positive working relationship with staff and patients Quickly adapt and integrate practice changes as needed Function on all platforms and technology systems associated with the job Integrate constructive feedback from leaders and peers Provide clear hand off to colleagues with accurate information on patient status Promptly address performance concerns with Pod Lead and/or Provider manager(s). Foster an environment for learning and continued improvement Other duties as assigned. Qualifications: Graduate of an accredited Nurse Practitioner or Physician Assistant School Current New Jersey NP and RN or PA License 1-2 years previous experience administering and monitoring allergens and oral immunotherapy. National Provider Identification Number (NPI) PA or NP Certifications, preferred BLS, PALS and ACLS Certification Familiarity with medications and dosages, knowledge on how to draw medications/reconstitution, and IV placement required. Proficiency with office software applications, such as Microsoft Office and Google Suite, and previous EMR experience Team mentality and positive working attitude Strong verbal/written communication skills Excellent interpersonal and customer service skills Ability to work in a fast-paced environment that requires strong multi-tasking skills. Excellent organizational skills and attention to detail Interest in travel to affiliate clinics as additional support Employee Benefits: We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities. About Us: Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely. Why Join FAI? The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission. With over 180 employees, our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals. At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference. Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances).This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job Description Lead and grow a palliative care APP team — while maintaining meaningful clinical practice and protected leadership time as the team grows. Base salary $160,000–$190,000/year plus annual performance bonus up to $25,000. This is a clinical leadership role with protected leadership time, not a full staff caseload with management layered on top. Direct patient load is calibrated to team size, creating real capacity to lead. Setting · License: Outpatient – SNF & community, Bergen & Passaic NJ · New Jersey NP or PA license required About us & the role: NJ Palliative Care Solutions is on a mission to deliver palliative care without walls across New Jersey, partnering with skilled nursing facilities, home-based providers, and leading health systems. We are hiring a Lead Advanced Practice Provider (NP/PA) to guide Nurse Practitioners and Physician Assistants delivering outpatient and SNF palliative care across Bergen & Passaic. The role combines direct patient care, APP mentoring, quality oversight, documentation standards, and practical program-building. Leadership model: A clinical leadership role with protected leadership time. May be mostly clinical at launch; as the team grows, direct patient load decreases to create capacity for APP onboarding, shadowing, 1:1 mentorship, case and chart review, clinical escalation, referral relationship management, and performance improvement. Visibly different from a staff APP role: the Lead helps set standards, strengthen execution, and improve the team’s quality, productivity, and consistency. Why you’ll want this role: Real ownership: shape clinical standards, mentor APPs, and help build the program. Protected leadership time, with the operational and clinical support to use it well. Data-guided mentorship and a collaborative interdisciplinary team behind you. Academic pathways, CME, and a clear path to grow your leadership. Primarily a Monday–Friday schedule with flexibility to swap workdays. What you’ll do: Provide day-to-day leadership, mentoring, and clinical support to NPs and PAs. Carry a focused clinical caseload calibrated to team size — performing at the top of your license with best-practice, holistic, patient-centered, evidence-based interdisciplinary palliative medicine. Provide palliative care consultations and follow-up visits across skilled nursing settings, including short-stay subacute/rehab patients with recent hospitalizations, high symptom burden, or complex goals-of-care needs, as well as ongoing management of long-term care residents. Lead goals-of-care and advance care planning conversations with patients and families, coordinating with partner home health and/or hospice agencies if and when appropriate. Promote evidence-based standards, quality, and consistent documentation across the team, shaping the palliative medicine practice across the region’s facilities. Support transition planning across the SNF stay – from admission after hospitalization through discharge home, return to long-term care, rehospitalization decisions, hospice transition, or other next-site-of-care planning. Support onboarding, shadowing, case review, quality review, and escalation workflows. Build referral relationships and represent NJPCS with SNFs and community organizations. Support local and regional coverage planning across Bergen & Passaic, with mileage reimbursement and clinical/EMR support. What you bring: Active New Jersey NP or PA license and national board certification. DEA + CDS registration, or ability to obtain by start date. 5+ years across palliative care, hospice, geriatrics, oncology, internal/family/hospital medicine, SNF/LTC, or complex chronic care; palliative experience preferred. 1–2+ years of leadership, mentoring, precepting, team lead, or supervisory experience. Palliative care certification (e.g., ACHPN / CHPN) preferred. Strong communication, clinical judgment, operational follow-through, and interdisciplinary collaboration. Compensation & total rewards: Competitive base salary: $160,000–$190,000/year. Annual performance bonus up to $25,000, rewarding both productivity (RVUs) and quality of care. 28 days of paid time off your first year, growing to 33 days at 2 years, in one flexible bank. Malpractice & professional liability ($1M / $3M), license & DEA renewals, up to $1,000/year CME, up to $2,000 tuition reimbursement. Medical via Cigna PPO, including a $0/month employee-only option, plus dental, vision, and an HSA. Short- and long-term disability, voluntary life & AD&D, and accident / critical-illness / hospital coverage. 401(k) retirement plan, plus pre-tax FSA, dependent-care FSA, HSA, and commuter benefits. 24/7 Employee Assistance Program, identity-theft protection, legal plan, pet benefits, and member discounts. Apply: Upload your resume. A real person will follow up. Questions? careers@njpalcare.org

Job Description Are you an experienced leader with a passion for building high-performing teams, delivering outstanding guest experiences, and driving sales performance? Join Factory Direct Enterprises LLC, one of the largest licensees of Ashley Furniture. With strong earning potential, robust benefits, and a culture focused on development and recognition, this is your opportunity to lead with impact. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025. About Us FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. Compensation and Benefits We offer one of the most competitive compensation packages in the retail industry: • Base salary ranging from $65,000 to $80,000 based on experience, qualifications, and store assignment, • Annual bonus opportunities with potential to earn up to $89,700 in additional pay, based on performance and company results, • Paid 13-week leadership training program through the Ashley Sales Academy, • Quarterly and annual awards to recognize top performance, • 401(k) retirement plan with company match, • Paid time off, holiday pay, and a paid day off for your birthday, • Medical, dental, and vision coverage with plans starting at $25 per week, • Employee discounts on products and services, • Referral bonuses of up to $1,000 for recommending successful candidates, • Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes Our Culture and Team Member Programs At FDE, we value a culture of recognition, growth, and support. Our team programs and feedback channels are designed to help our people succeed both personally and professionally: • Hope to Dream: Helps provide beds to children in need through proceeds from mattress sales, • Give a Day: Paid time off annually to volunteer with a recognized non-profit organization, • Corporate Chaplains: Confidential support for life challenges such as grief, family, and wellness needs, • Life Resources: Quarterly sessions focused on finances, relationships, and health, • Team Member Relief Fund: Financial assistance during unexpected life events, • SmartDollar: Free financial wellness platform for budgeting, saving, and debt reduction Your Role: General Sales Manager The General Sales Manager is responsible for overseeing the full sales operation within their assigned location. This role involves developing and executing sales strategies, managing a high-performing team, and ensuring all sales objectives are achieved. The General Sales Manager leads by example, staying Positioned to Impact (P2I) on the floor, driving results through coaching, planning, and collaboration with other departments. You will have a designated 'Home Store' at one of our New Jersey locations; Fairfield, Paramus, Secaucus, Union, Bay Plaza, Nanuet - with the expectation for you to be flexible in working location according to meet the business need. Key Responsibilities Sales Strategy and Leadership • Create and execute comprehensive sales strategies to meet revenue and profitability goals, • Analyze sales trends and data to identify areas for improvement and opportunities for growth, • Set and monitor clear performance goals for all sales roles, • Provide regular coaching, direction, and performance feedback to sales managers and team members FDE's Sales Leadership Processes • Manage staffing levels to align with store traffic and turnover, • Oversee onboarding and cultural integration of new team members, • Support development and performance management of all team members, • Ensure consistent execution of the Ashley Proven Sales Process, • Lead prospecting and follow-up efforts to grow the customer base, • Ensure compliance and high standards across all sales activities, • Maintain active presence on the sales floor to coach in real-time (Position to Impact) Leadership Development • Apply principles from FDE's Leadership Toolkit, • Participate in leadership and vendor training, manager meetings, and development sessions, • Mentor future leaders including Sales Managers, Assistant Managers, and Trusted Advisors Daily Store Operations • Lead daily huddles and coaching scrimmages to set the tone for the team, • Assign team opportunities and assist with guest interactions, • Guide team members in developing sales techniques and exceeding KPIs Sales and Business Performance • Achieve store-specific sales budgets by managing team execution and staffing-to-traffic ratios, • Improve sales performance in areas such as close rate, average sale, and sales per guest, • Track and manage key metrics including protection plan sales, sleep category, net margin, financing applications, and appointment rates, • Monitor and improve Net Promoter Score (NPS) and reduce Total Piece Exception Rate Showroom and Compliance Standards • Lead weekly Perfect Store Visit meetings to maintain operational alignment, • Ensure the store remains clean, organized, and guest-ready, • Regularly coach, assist, and manage team performance through active engagement Schedule Requirements • Full-time, minimum of 40 hours per week including weekends, • Additional hours may be required during peak periods, holidays, or business needs, • Two scheduled days off per week, excluding holidays or blackout periods, • Regular, in-person attendance at the assigned store is required Qualifications • High motivation, strong leadership mindset, and excellent interpersonal skills, • Experience in retail leadership, sales management, or a similar role required, • Ability to drive performance through accountability, coaching, and team development, • Skilled in managing priorities, solving problems, and making data-informed decisions, • Strong communication and organizational abilities, • Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn internal systems Job Type Full-time Benefits • Health insurance, • Dental insurance, • Vision insurance, • Life insurance, • Paid time off, • 401(k) with employer match, • Employee discount #ANE2

Job Description Job Title: Product Manager - App Development Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Job Description: We are seeking a strategic and motivated Product Manager to lead mobile and web app development within the healthcare payer space. This role will focus on building innovative digital products that enhance the experience of members, providers, and internal users across health plan operations. You will shape the vision, define the roadmap, and drive execution for 1–2 key app-based solutions, ensuring they align with business goals, compliance requirements, and evolving user needs. Position Purpose: Responsible for defining the vision and roadmap for 1–2 key digital products and leading their development and delivery. Act as or support the “voice of the customer,” working closely with internal stakeholders and cross-functional teams to ensure product strategies meet customer needs and business objectives. Your leadership and Agile expertise will be critical in shaping the product vision and driving impactful outcomes. Key Responsibilities: 1. Define Product Vision and Roadmap: · Develop a clear and actionable product strategy for app-based solutions within the healthcare payer domain (e.g., member apps, provider portals, claims tools). · Create and maintain a product roadmap based on market trends, business goals, and user feedback. · Write and groom user stories, ensuring alignment with Agile best practices and team workflows. 1. Collaborate Across Cross-Functional Teams: · Partner with engineering, UI/UX, QA, compliance, business, and data teams to define, build, and launch products. · Act as the liaison between stakeholders, translating business needs into technical requirements. · Be the “voice of the customer” across teams to ensure user needs are central to all phases of product development. 1. Lead Product Development Lifecycle: · Own the end-to-end development lifecycle—from ideation through design, development, testing, launch, and iteration. · Ensure app usability, accessibility, scalability, and compliance (HIPAA, NCQA, CMS) throughout the lifecycle. · Oversee and maintain product documentation including roadmaps, feature specs, and release notes. 1. Monitor Performance and Optimize: · Track KPIs including app engagement, NPS, retention, and support metrics to identify areas for improvement. · Demonstrate strong analytical skills to review performance data, identify trends, and make data-driven product decisions. · Define and drive non-functional requirements like performance monitoring, logging, and disaster recovery. 1. Drive Adoption and Support: · Launch new features with training, documentation, and marketing support for both internal and external users. · Lead product demos, end-user education, and adoption strategies in collaboration with customer success teams. Education / Experience: · Bachelor’s degree in Computer Science, Engineering, Business, or a related field. · Requires 4–6 years of related product management experience. · Equivalent experience may be considered based on demonstrated accomplishments and skills reflective of this role. · Proven experience in app development (mobile or web) in healthcare or highly regulated industries preferred. · Familiarity with payer operations including claims, eligibility, provider directories, and regulatory requirements. Soft Skills & Competencies: · Demonstrated analytical and problem-solving skills. · Ability to manage multiple projects independently and drive them to completion. · Excellent judgment, decision-making, and communication skills, including presenting to senior stakeholders. · Strong project management skills and high attention to detail. · Ability to gather facts, evaluate complex issues, and make sound product recommendations. · Proven ability to thrive in Agile/Scrum environments. · Strong communication and stakeholder management across business and technical teams. Preferred Qualifications: · Knowledge of healthcare interoperability (FHIR, HL7, X12) and CMS compliance (e.g., Interoperability Rule, Blue Button 2.0). · Experience with mobile frameworks (e.g., React Native, Flutter) and app analytics tools (e.g., Firebase, New Relic). · Background in user-centered design and digital health product development.

Job Description Job Title: Provider - Nurse Practitioner or Physician Assistant We’re growing, and our next stop is Jersey City! Our newest clinic is opening Fall 2026, and we are looking for a team of compassionate, driven Providers (NPs and PAs) who are ready to master the Tolerance Induction Program (TIP). For years, families have traveled across the country to find us; now, as we continue to grow, we are bringing our life-changing food allergy treatment closer to them. This isn't just about managing symptoms; it’s about giving children the chance to live without fear. Be part of the team that turns "impossible" into "remission." Training & Development: No prior experience in food allergy care is necessary. To ensure you feel fully supported and equipped to care for our patients, all new hires participate in a structured, immersive initial training program at our Long Beach, CA location. This training is designed to build your clinical confidence and expertise from day one. Who Are We Looking For? We’re seeking multiple Providers (NPs or PAs) to help launch our new Jersey City clinic. This role focuses on pediatric allergy treatment, requiring someone compassionate, highly skilled, and ready to provide exceptional patient care in a fast-paced clinical environment. Duties and Responsibilities: Patient Care Complete all assigned patient visit preparation and clarifications accurately and timely according to the prep schedule Ensure accurate chart preparation and maintain a strong understanding of all appointment types scheduled. Demonstrate accurate preparation of charts Demonstrate and maintain a strong understanding of Challenge Visits Maintain a physical presence in the clinic during clinic hours Be available to serve as back up in emergency situations Manage and stabilize grade 1, 2, 3 reactions Answer, triage and escalate questions, concerns, and reactions Demonstrate strong understanding TIP and provide TIP based education Ensure they are keeping up with up to date TIP information and protocols On-Call Coverage Provider on call or Call assist/support will rotate into the Command Center Collaborate with Escalation leads/ Logistics MD to ensure necessary follow up Complete escalation case write ups and present during daily Escalation Rounds; complete follow ups/resolution to patient cases presented Answer, triage and escalate questions, concerns, and reactions Complete rotating call requirements (POC: Monday-Friday 7 am- 5pm, Call Assist/Support: 8 am-5pm) All calls require physical presence in the Call Center from 8am to 5pm, excluding weekends Manage and stabilize grade 1, 2, 3 reactions Excellence Provide excellent customer service through effective communication and collaboration with all patients, visitors, and employees Provide accurate information to patient families with regards to individualized plans and current condition Treat all patients and parents with respect and strive to connect them to resources to resolve their questions Represent the clinic at off-site community events, health fairs, and corporate wellness programs to promote services and build local partnerships. Lead a positive working relationship with staff and patients Quickly adapt and integrate practice changes as needed Function on all platforms and technology systems associated with the job Integrate constructive feedback from leaders and peers Provide clear hand off to colleagues with accurate information on patient status Promptly address performance concerns with Pod Lead and/or Provider manager(s). Foster an environment for learning and continued improvement Other duties as assigned. Qualifications: Graduate of an accredited Nurse Practitioner or Physician Assistant School Current New Jersey NP and RN or PA License National Provider Identification Number (NPI) PA or NP Certifications, preferred BLS, PALS and ACLS Certification Familiarity with medications and dosages, knowledge on how to draw medications/reconstitution, and IV placement required. Proficiency with office software applications, such as Microsoft Office and Google Suite, and previous EMR experience Team mentality and positive working attitude Strong verbal/written communication skills Excellent interpersonal and customer service skills Ability to work in a fast-paced environment that requires strong multi-tasking skills. Excellent organizational skills and attention to detail Interest in travel to affiliate clinics as additional support Employee Benefits: We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities. About Us: Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely. Why Join FAI? The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission. With over 180 employees, our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals. At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference. Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances).This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

Job DescriptionAbout Lyra Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be contracted by Lyra Clinical Associates. About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With our advanced matching technology, supportive provider platform, and opportunities for training and clinical consultation, being part of our network is an incredible chance to do what you love (like patient care) with support for the things you don’t love (like self promotion and scheduling). We are looking for contract nurse practitioners (NPs) or certified physician assistants (PA-C) who are passionate about whole-person, whole family mental health care and working within a connected network to provide patients with easily accessible, culturally responsive, high-quality mental health care. You’ll provide evidence-based treatment via live 30-minute video intake appointments and regular follow-up appointments. You'll conduct psychiatric evaluations and provide medication management. Lyra makes it easy to refer patients to evidence-based therapy and coaching services in tandem with your care. You will provide care to children, teens, and young adults from a multitude of different backgrounds and experiences, as well as those with varying needs and abilities. We strive to continue to meet their unique needs by delivering culturally-responsive care—an approach that is mindful of the impact of cultural background on each person’s care experience.Responsibilities: • Practice comprehensive mental health medication management via a 60-minute intake appointment and regular follow-up appointments, • Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment, • Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications, • Experience and commitment to providing safe, evidence-based medication treatment that follows clinical best practice guidelines (e.g., measurement based care, patient-centered care, paying close attention, medication minimizing risks, and maximizing benefits)Requirements:, • Graduate from an accredited (CCNE) Psychiatric-Mental Health Nurse Practitioner (PMHNP) program; OR graduate from an accredited PA program (ARC-PA) with certification through PANCE with preference for Certificate of Added Qualifications in psychiatry, post-graduate fellowship in psychiatry, or other academic psychiatry certificate program completion, including a Doctor of Medical Science with Psychiatry concentration, • Unrestricted state license, • A minimum of 2 years in practice, • Strong preference for NPs and PA-Cs with an active DEA license, • Preference for NPs and PA-Cs with additional certification or clinical experience with minors, • Must have office space with ability to see clients in Newark, • Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels, with a preference for providers who offer in-person options, • Full-time resident of the United StatesHere are some of the advantages of joining the Lyra provider network:, • Set your own schedule without a minimum hours requirement, • Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround, • Access to a custom-built calendar for new patients to connect seamlessly, • Access to experienced clinical consultations to get rapid support with your patients as well as access a range of specialty group consultation meetings, • Have peace of mind with Lyra’s 24/7 Care Navigation team for client crisis support We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this contract position, your data will be processed as per Workforce Privacy Notice. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Are you a results-driven leader who thrives on developing high-performing teams and delivering exceptional guest experiences? Join Factory Direct Enterprises LLC, one of the largest licensees of Ashley Furniture, and take your leadership career to the next level. With competitive compensation, a culture focused on growth, and a strong support system, this is your opportunity to make a lasting impact. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025. About Us FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. Compensation and Benefits We offer one of the most comprehensive compensation and benefits packages in the industry: • Base salary ranging from $60,000 to $70,000, depending on experience and store assignment, • Annual bonus opportunities with the potential to earn up to $72,540 additional pay, based on performance and company success, • Paid 13-week training program through the Ashley Sales Academy, • Quarterly and annual performance awards, • 401(k) plan with company match, • Paid time off, holiday pay, and a paid day off for your birthday, • Medical, dental, and vision insurance with plans starting at $25 per week, • Employee discounts on Ashley products, • Referral bonuses of up to $1,000 for successful candidate referrals, • Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes Our Culture and Team Member Programs At FDE, we foster a culture of accountability, growth, and recognition. We actively seek employee feedback and invest in meaningful programs to support our team and communities: • Hope to Dream: Every mattress purchase helps provide beds to children in need, • Give a Day: One paid day annually to volunteer with an approved nonprofit organization, • Corporate Chaplains: Confidential support for personal, family, and wellness matters, • Life Resources: Quarterly wellness events on finance, relationships, and health, • Team Member Relief Fund: Financial support for unexpected life events, • SmartDollar: Free financial education and budgeting platform for employees Your Role: Sales Manager As a Sales Manager, you will be responsible for leading, developing, and managing the performance of the sales team. You will create a culture of accountability and success, focusing on driving KPIs, guest satisfaction, and overall store performance. You will lead by example on the sales floor, ensuring team engagement and alignment with company goals and values. You will have a designated 'Home Store' at one of our New Jersey locations; Fairfield, Paramus, Secaucus, Union, Bay Plaza, Nanuet - with the expectation for you to be flexible in working location according to meet the business need. Key Responsibilities Sales Leadership and Coaching • Lead and execute FDE's seven critical sales leadership processes, • Manage team staffing levels to align with traffic and sales volume, • Support the onboarding and development of new team members, • Coach and performance manage associates to achieve sales excellence, • Oversee consistent execution of the Ashley Proven Sales Process, • Guide prospecting and follow-up to build a strong pipeline of customers, • Ensure sales practices meet company compliance and quality standards, • Maintain a consistent presence on the sales floor to coach and support staff (Position to Impact) Leadership Development • Apply leadership tools and best practices in daily management, • Attend required training including leadership development and product/vendor sessions, • Mentor future leaders including Assistant Managers, Coaches, and Managers-in-Training Daily Operations and Motivation • Lead energizing morning huddles and coaching scrimmages, • Assign team opportunities and participate in guest interactions, • Review and manage staffing-to-traffic ratios and store KPIs Sales and Performance Metrics • Achieve store sales budgets based on store tier, • Improve sales KPIs including close rate, sales per guest, and average ticket, • Monitor and drive success across categories such as protection plans, sleep products, and financing, • Track Net Promoter Score (NPS) and Total Piece Exception Rate Operational Excellence • Ensure all activities align with the company's mission, values, and operational standards, • Participate in weekly "Perfect Store Visit" meetings to review store readiness and performance, • Maintain a clean, organized, and guest-ready showroom environment Schedule Requirements • Full-time, minimum of 45 hours per week including weekends, • Availability during holiday periods and business-critical dates, • Two scheduled days off per week, with exceptions during peak periods, • Regular, in-person attendance at the assigned store location is required Qualifications • High school diploma or GED required; associate or bachelor's degree preferred, • Previous leadership experience in a fast-paced retail environment, • Strong ability to coach, lead, and drive performance through others, • Effective communicator with strong interpersonal and motivational skills, • Ability to foster teamwork and build strong internal relationships, • Highly organized with the ability to adapt to changing priorities, • Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn company systems Job Type Full-time Benefits Health insurance, Dental insurance, Vision insurance, Life insurance, Paid time off, 401(k) with employer match, Employee discount, Paid training program #ANE2

Job Description Be a part of something remarkable as a part-time Site Manager at Thomas Edison National Historical Park and Morristown National Historical Park in West Orange, New Jersey! Pay range is $22.42/hour! What We Do America’s National Parks is a nonprofit partner of the National Park Service (NPS), operating stores at over 175 national park sites. But we’re more than a retailer. Our purpose is to educate the public about the history, landscapes, and cultures that have shaped America. We do this through the products we make and the experiences we create for our visitors. We also support the parks through our aid to the parks program. Since we started in 1947, we’ve provided more than $180 million in aid to the NPS from our retail sales. Who We Are America’s National Parks is a people-centric company. We’re down-to-earth, realistic, and supportive, relying on common sense, honesty, and a sense of humor to solve problems and meet goals. We treat each other with respect and want the people we hire to stay with us for a long time. We honor the individuality of each team member, while promoting cooperation, and our team thrives as a result. We believe our success comes down to five humanistic values: Education; Service; Collaboration; Sharing; and Excellence. These values guide everything we do. Check out our core values. What We Value People with an interest in national parks, history, and nature, and a desire to be part of a rewarding tradition promoting and protecting our public lands. People who enjoy learning new things and sharing those learnings with others. Someone who can carefully attend to details, take pride in maintaining an appealing retail space, and are delighted when a visitor leaves with a smile. Most important, a person that embodies our core values with an eagerness to live them out each day. A minimum of three years’ experience in retail management required! What We Offer • 403(b) Retirement Plan, • Aflac supplementalinsurance, • Bonus Program based on organizational performance, • 25% discount on purchases at more than 150 Eastern National facilities, • Opportunities for growth and development, • A positive and supportive work environment, • The chance to make a difference in the world Essential Job Functions: • Computer proficiency with applied understanding of Microsoft Office Suite, • Restock the sales floor while following visual merchandising guidelines and help create visual displays. This includes lifting boxes weighing up to 35 pounds to a shelf height of 5 feet and may require standing for long periods of time to include bending, squatting, and reaching, • Results driven and able to achieve sales and profitability goals; assist visitors with product selection and offer complementary products, • Navigate complex topics with sensitivity and respect, • Ability to work a flexible schedule including weekends and maintain prompt and regular attendance, • Demonstrated ability to manage and motivate a team through a shared mission andgoals, • May open and close the store independently, • Requiredtowork one weekend day a week, or a full weekend every other week. If you thrive in a mission-based environment and share our values, we encourage you to apply here. We are always looking for talented individuals who can help us continue to make a difference. To learn more about America's National Parks, the educational branch of Eastern National, please visit our website at https://americasnationalparks.org/ or http://easternnational.org/. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionRetro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels. We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences. Key Responsibilities: • Leadership & Team Development:, • Recruit, train, and mentor staff to achieve performance excellence., • Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates., • Operations Management:, • Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits., • Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times., • Member Engagement & Retention:, • Drive exceptional member experiences, achieving high Net Promoter Scores (NPS)., • Develop strategies to increase membership retention, targeting a churn rate below 5%., • Sales & Marketing:, • Drive membership growth by meeting or exceeding monthly new membership targets., • Implement and analyze marketing campaigns with a focus on ROI and lead conversion rates., • Increase ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals., • Financial Management:, • Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met., • Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins., • Performance Analysis:, • Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership., • Continuously identify opportunities for improvement based on data trends and feedback.Qualifications:, • Minimum of 1 year of experience in a managerial role within the fitness, retail, or hospitality industry., • Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency., • Strong leadership, problem-solving, and team-building skills., • Excellent communication and customer service abilities., • Proficiency in financial reporting and CRM systems., • Passion for health and fitness.What We Offer:, • Competitive salary and performance-based bonuses., • Complimentary gym membership., • A chance to lead a passionate team in a thriving fitness community.

Job Description Overview Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings Applicants should reside in, or commutable distance to Totowa, NJ Schedule: Monday - Friday / Remote We Offer • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts, • Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance, • 401(k) Retirement Plan, • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability, • Employee Discounts, • Tuition Reimbursement, • Paid Time Off & Holidays Responsibilities • Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals, • Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads, • Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory, • Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience, • Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements, • Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists, • Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs, • Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff, • Obtains and manages prescriber communication preferences, • Nurtures and manages prescriber relationships to improve loyalty, and retention, • Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process, • Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication, • Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable, • Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals, • Supervisory Responsibility: No Qualifications • Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare, • Bachelor’s Degree desired, • 2+ years’ healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired, • Team player willing to accept and promote organizational goals and function with minimal supervision., • Ability to respond to common inquiries or complaints from customers, employees, or senior management., • Self-motivated and results driven., • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills., • Maintain HIPAA patient confidentiality., • Familiarity with general pharmacy terminology, brand, and generic names of medications preferred., • Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits., • Exceptional probing and consultative communication skills., • Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM., • Percentage of Travel: 0-25% To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs

Job Description Who We Are REEF is an ecosystem of digital and physical solutions that connect goods, services and experiences to consumers around the world. A key platform that REEF has developed within this ecosystem is launching ready-to-operate logistics businesses. REEF is seeking applicants to become Owner-Operators (we proudly call them “Ulysses”) to run middle-mile and last-mile delivery operations. Becoming a Ulysses operator isn’t a job, it’s your path to business ownership, giving you uncapped income potential. We offer the tools, platforms, and support to help you turn your dream into financial freedom. This is an opportunity to run and grow your own business – without the heavy financial investment typically required to start from scratch. What we ask of you – show up, be inspired, be hard workers and “increase your surface of luck”. What We Offer As a Ulysses operator, you will have access to: • High Sales Potential – Scale efficiently to make $20,000 - $100,000 top-line per week, • Immediate Customer Demand – Daily routes already lined up, • Tech & Dispatch Tools – Access our platform for fleet management, routing, and sales & performance tracking, • Flexible Fleet Options, • Bring Your Own Vehicle – Use your own cold chain-compliant refrigerated van or box truck (non-CDL), • Use REEF’s Fleet – Access to non-CDL, fully-equipped refrigerated vehicles are available (a refundable deposit per vehicle is required). Auto insurance included., • Exit Flexibility – Ability to leave the program with 90-day notice and receive your deposit back What You’ll Do • Oversee a mixed fleet of vans and box trucks across middle-mile and last-mile delivery routes, • Recruit, schedule, and coach drivers to meet on-time performance (OTP) and customer satisfaction goals, • Maintain full control of your P&L – monitor revenue, manage expenses, and drive sustainable profitability, • Manage fleet logistics flow from order pickup to delivery, • Own key operational metrics such OTP, Service Level Agreement (SLA) compliance and Net Promoter Score (NPS) Minimum Requirements • 3+ years in logistics, fleet management, or depot operations, • Strong leadership experience; able to manage 10-30 drivers and multi-vehicle operations, • Must have legal right to establish and operate a Limited Liability Company (LLC), • Have an entrepreneurial spirit; must be ready to run and scale your own logistics business, • Must be motivated by the pursuit of autonomy, fulfillment and financial freedom. Preferred Qualifications • Strong business acumen; comfortable with managing working capital, payroll and running a P&L, • Experienced with OTP, SLA compliance and NPS If you are ready to take ownership of your career and build a meaningful, profitable logistics business, we invite you to apply today to reserve your spot in an upcoming information session.

Doctor of Medicine | Family Practice Location: Newark, NJ Employer: Aya Locums Pay: $75 to $90 per hour Shift Information: 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/20/2026 About the Position Aya Locums has an immediate opening for a locum Primary Care job in Newark, NJ paying $75/hour - $90/hour. Job Details: Position: Nurse Practitioner Specialty: Primary Care Start Date: 08-20-26 Length: 13 weeks Schedule and Coverage: Shift Coverage: Scheduled + No Call Shift Schedule: Standard 5, 8-Hour 07:00 • 19:00 About the Facility: Facility Type: Float Pool About Locum Nurse Practitioner (NP) Jobs: This is a generalized description of locum NP job requirements. Specific assignment details may vary based on the healthcare facility, patient population and the NP specialty. General Job Responsibilities: Conduct comprehensive patient assessments to diagnose and treat a variety of medical conditions. Develop and implement individualized treatment plans. Order and interpret diagnostic tests. Prescribe medications and manage chronic conditions. Provide patient education and counseling on healthy lifestyle choices. Perform procedures as permitted by state regulations and NP specialty. Collaborate with physicians and other healthcare providers to ensure coordinated care. Document patient care accurately and thoroughly. Skills: Strong clinical knowledge and assessment skills. Excellent communication and interpersonal skills to build rapport with patients. Proficiency in performing physical examinations and procedures relevant to their specialty. Critical thinking and problem-solving skills to diagnose and manage complex medical conditions. Time management skills to efficiently manage a patient workload. Ability to work independently while also collaborating effectively with a healthcare team. Minimum Education Requirements: Master of Science in Nursing (MSN) degree focused on an NP specialty (e.g., family practice, adult-gerontology, pediatrics). License & Certifications: Active and unencumbered advanced practice registered nurse (APRN) license in New Jersey. National certification as an NP in a relevant specialty area by a recognized certifying body (e.g., American Academy of Nurse Practitioners [AANP]). Experience: While specific requirements may vary, most locum NP positions prefer candidates with at least one year of experience in a clinical setting relevant to their specialty. Additional Notes: Locum tenens NP positions are temporary assignments, often lasting weeks or months, to fill staffing gaps in healthcare facilities. These positions offer competitive pay and flexible schedules, allowing NPs to pursue diverse work environments and control their workload. With Aya Locums, you get: Access to top hospitals and healthcare systems in diverse care settings. Highly competitive, transparent locum tenens pay. Dedicated application and assignment support. In-house credentialing and licensing teams. Travel and lodging coverage. Easy timekeeping and streamlined management of documents. Malpractice coverage and risk management support. Aya may provide other benefits where required by applicable law, including but not limited to reimbursements. For all employees and employee applicants, Aya is an Equal Employment Opportunity ("EEO") Employer, including Disability/Vets, and welcomes all to apply.

Nurse Practitioner | Nurse Practitioner Location: Jersey City, NJ Employer: The Inline Group Pay: Competitive weekly pay (inquire for details) Start Date: ASAP About the Position Westside Family Medicine - Full Time Daily 8:00 AM - 8:00 PM | Full-Time is 36 Hours of Patient Care and 4 Hours of Admin per Week | One 8-Hour Weekend Day per Month (Choice of Saturday or Sunday) Employed Average Patients seen: 8-24 Call Schedule: No Call Sign-On Bonus Compensation: • Competitive Salary: $110k to $160k - Sign-On Bonus Negotiable Benefits:, • Medical/Dental/Vision - 4 weeks of PTO - $1500 CME Allowance - IRA contribution -Paid malpractice -Assistance with licensing costs/dues Additional Info:, • Manhattan/Brooklyn-based Primary Care practice that has now expanded to New Jersey! - Scope of practice to therapy and medication management. - Work alongside a group of primary care and internal medicine physicians, NPs, and PAs providing primary care to a wide range of patients, many of whom present with mental health concerns such as anxiety, depression, ADD, and gender identity concerns. QUALIFICATIONS: - Prior experience is strongly preferred, along with comfort working with patients ages 6 and up. -Currently seeking experienced candidates that have completed 3600 hours of work experience and can practice independently without supervision or a collaborating physician

Physician Assistant | General Practice Location: Jersey City, NJ Employer: The Inline Group Pay: Competitive weekly pay (inquire for details) Start Date: ASAP About the Position Westside Family Medicine - Full Time Daily 8:00 AM - 8:00 PM | Full-Time is 36 Hours of Patient Care and 4 Hours of Admin per Week | One 8-Hour Weekend Day per Month (Choice of Saturday or Sunday) Employed Average Patients seen: 8-24 Call Schedule: No Call Sign-On Bonus Compensation: - Competitive Salary: $110k to $160k - Sign-On Bonus Negotiable Benefits: • Medical/Dental/Vision - 4 weeks of PTO - $1500 CME Allowance - IRA contribution -Paid malpractice -Assistance with licensing costs/dues Additional Info: - Manhattan/Brooklyn-based Primary Care practice. - Scope of practice to therapy and medication management. - Work alongside a group of primary care and internal medicine physicians, NPs, and PAs providing primary care to a wide range of patients, many of whom present with mental health concerns such as anxiety, depression, ADD, and gender identity concerns. QUALIFICATIONS: - Prior experience is strongly preferred, along with comfort working with patients ages 6 and up. -Currently seeking candidates with prior experience, 1 year preferred, providing psychiatric care, with the ability to provide care and medication management without supervision.

We are Smartness, and we support small and medium-sized accommodation providers with solutions to help them fight back against the huge hotel chains. We started in 2020 by providing these companies with a dynamic pricing solution which increase revenue by on average 30%. Last year, we were named one of Italy’s top start-ups, and are the fastest growing B2B SaaS company in the accommodation space in both revenue and number of clients. Today we are working with over 4000 companies in over 20 countries, and steadily growing. Yet, this is only the start of our journey. Beyond Smartpricing, we've launched a suite of products over the past few years that is growing by more than 10% month-over-month. Our goal is to become one of the leading global players in our industry.As a Customer Success Manager at Smartness, you will be the driving force behind customer satisfaction and business growth. Your primary focus will be ensuring full adoption of our platform while maximizing revenue through targeted upselling and cross-selling activities. Your main responsibilities will include: • Revenue Growth: Identify and propose upselling opportunities, promoting premium features and additional services that deliver value to customers., • Develop effective cross-selling strategies by recommending complementary products and services tailored to customer needs, expanding account value while analyzing customer behavior and preferences to offer personalized solutions that maximize their return on investment., • Customer Support: Provide timely and professional responses to customer tickets, chats, and calls, ensuring accurate information and efficient issue escalation, • Customer Relations and Revenue Enhancement: Foster strong customer relationships to ensure satisfaction and retention, while driving revenue growth through effective upselling and cross-selling, • Proactive Outreach: Engage with customers through adoption calls and interviews to understand their needs and highlight our platform's benefits. Implement strategies to enhance customer engagement and platform adoption, aligning with business objectives. Host webinars, create customer success content, and gather feedback for continuous product improvements, • Performance Metrics: Track key performance indicators (KPIs) like NPS, CSAT scores, and retention rates, while analyzing customer behavior data to enhance service quality and satisfaction, • 2-3 years of experience in a SaaS company with Account Management, Business Development or Customer Success Management role, • Technical Knowledge: Familiarity with Property Management Systems (PMS), Online Travel Agencies (OTAs), and Channel Managers, • Data Analysis: Ability to monitor and analyze key performance indicators (KPIs) like NPS, CSAT scores, and customer retention rates, • CRM Management: Proficiency in using CRM systems to track customer interactions and manage data, • Up-Selling: Proven ability to effectively identify and maximize sales opportunities by upselling additional features or premium services that enhance customer satisfaction and increase revenue, • Cross-Selling: Experienced in cross-selling complementary products and services to meet customer needs, driving increased customer engagement and expanding account value through tailored recommendations, • Training and Support: Expertise in providing training, resources, and ongoing customer support for platform adoption, • Content Creation: Skill in developing customer success content, including webinars, documentation, and other resources, • Analytical Skills: Strong analytical abilities to assess customer behavior and enhance service delivery and satisfaction, • Full professional proficiency in German, • C1 level proficiency in English, • Experience in tourism is a strong plus, • Work in a small and top-performing team that moves extremely fast where you are extremely important., • Work without having to deal with jerks and ego-maniacs., • The opportunity to join one of the best travel-tech sales teams in Europe., • A place where your talent can blossom., • An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward., • A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority., • Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals., • We have fun while working! We are easygoing people., • Work with the best software out there to automate repetitive tasks and let you focus on customers and targets., • Remote working with frequent opportunities to meet up., • Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings., • Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately.If you're reading this, it means you're genuinely interested, and that excites us! Here's what you need to know:, • We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible., • Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress., • We hold ourselves and our team to the highest standards of excellence and culture.We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!

Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. POSITION OVERVIEW Avero is looking for a proactive Customer Success Manager with proven experience in an evolving hospitality SaaS industry company. We are looking for a results-driven candidate to engage, retain and enable Avero’s customers to achieve their desired outcomes. Reporting to the Global Account Manager, this role will provide an unsurpassed level of service to our customers and assist in creating the Customer Success function at Avero. You will be the key contact to a portfolio of customers within your territory, assisting with onboarding and through their time using the Avero platform. Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. This role is a heavily relationship-focused position. We are looking for a people person, who has high energy, is passionate and committed to providing a great service. You may be required to work outside of normal operating hours on occasion due to the global nature of our business. • Manage a growing portfolio of customers in your territory., • Assist in developing and evolving the Customer Success department., • Help collect and analyze customer success metrics and data, including all-important NPS, customer testimonials, and references., • Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account Journey, • Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support., • Execute targeted customer engagements based on Customer/Account Journey stage and specific customer Account Plan., • Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels., • Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team – deleted users, AOU’s, etc, • Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base., • Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap., • You are enthusiastic about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving., • You have a passion and love for all things restaurants, hotels & resorts, • You are collaborative, solution-oriented, results-oriented and exercise good judgement in prioritizing workload., • Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport., • Energized by connecting and building value driven, strategic relationships with enterprise customers., • Thrives in fast based, team centric atmosphere and is adaptable in nature; has exceptional multi-tasking abilities and organization skills and the ability to work autonomously., • You are collaborative and able to operate effectively with your teammates to drive a positive customer experience., • You are analytical and data-driven, with a focus on a business metrics and proactively identifying trends., • 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry., • Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos), • The ability to build relationships at all organizational levels., • Excellent listening and presentation skills with experience presenting to C-Level and technology leaders., • Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus., • Competitive compensation, coupled with an emphasis on work/life balance., • Employer-sponsored benefits package including Health, Dental and Vision insurance., • We are a remote employer!, • Health Savings Account with contributions from Avero quarterly!, • Medical and Dependent Care Flexible Spending Accounts, • Company Paid Disability, Life Insurance and AD&D, • Commuter Benefits (for those in NYC!), • 401k and Company Match, • Parental Leave, • ClassPass Discounts, • Equity in the company – all employees have a stake in our growth! $68,000 - $74,000 a yearSALARY RANGE: $68,000 to $74,000 with Bonus potentialDisclaimers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For Colorado* based candidates - The range of our base salary cash compensation for this role for candidates living in Colorado is between $65,000 and $72,000. Final offers are determined using multiple factors including experience and level of expertise. We also offer a full robust benefits package. Because Avero's base compensation is driven by location, we will be happy to discuss a salary range for other locations during the interview process. Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. Avero is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to_and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to _, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . Recruiter: Alexa Lowe Hiring Manager: Chiara Kunnie Level: P2 See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative - Activate. About the job This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good. Responsibilities In this role, you’ll: • Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers., • Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs., • Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform., • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager., • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn, • Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team., • Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions., • Have world-class interpersonal and communication skills to make complex technical and financial details sound simple., • Ability to balance competing priorities and manage multiple projects/deals at the same time Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance., • An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling., • Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems., • Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple., • Demonstrated track record of managing forecasts., • Analytical account development strategy based on using data to find opportunities and prove value., • World-class organization, prioritization, and documentation skills., • Entrepreneurial mindset., • Deep personal interest in the social impact market and dedicating your career to making a positive difference., • High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change. Location This role will be remote and based in EST or CST time zones. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr., • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr., • Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80., • This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave., • This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 29th, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, _ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

_'s mission is to create a more inclusive and strong tech community. How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity. CoderPad is looking for a Senior Customer Success Manager for our Mid-Market team. This is a strategic, customer centric role owning a portfolio of 40-50 mid-market accounts. This role ensures customers achieve measurable business outcomes through proactive engagement, deep relationship management, and strategic execution. Senior CSMs act as trusted advisors who bridge customer goals with product value and long-term success. This role reports to our Head of Customer Success. The required timezone for this role is CST OR EST. • Portfolio Ownership: Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health., • Onboarding & Adoption: Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories., • Customer Health Monitoring: Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions., • Strategic Success Planning: Develop and execute customer success plans that align with each customer’s business goals., • Renewal Execution: Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate., • Growth Influence: Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives., • Business Reviews: Conduct periodic business reviews to showcase value delivery and deepen relationships., • Customer Advocacy: Serve as the voice of the customer internally to drive product improvements and operational refinements., • Cross-Functional Collaboration: Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience., • 5+ years of experience as a Customer Success Manager in a fast-paced company. Ideally, focused on mid-market and having goals that are both renewal and expansion focused., • Experience with strategic relationship management. Building deep, long-term relationships with customer stakeholders., • The ability to problem solve and take initiative. You anticipate challenges and drive toward solutions collaboratively., • Analytical Thinking: you interpret customer and usage data to guide proactive actions within your accounts., • Experience with cross-functional collaboration: partnering with sales, product, support, and other internal teams to drive results for your accounts., • Bonus points for experience within the recruiting, talent acquisition, and/or hiring industry., • Renewal Rate (GRR & NRR) within assigned portfolio, • Customer Health / Adoption Metrics, • Customer Satisfaction (NPS / CSAT), • Effective Risk Mitigation, • Influence on Expansion Outcomes, • Completion & Impact of Success Plans, • Quality of Business Reviews & Customer Feedback$130,000 - $140,000 a yearCompensation for this role includes: base salary and variable. The base salary range for this role is $105,000- $110,000 per year. The base and variable pay is an 80/20 split. Exact salary is based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include equity and company-wide benefits you may be eligible to receive.Company Overview _ is on a mission to fix the technical interview process. We serve over 3,800 customers and have hosted more than 4 million technical interviews in 90+ programming languages since our launch in 2013. Through its simplicity, speed and accuracy, CoderPad has become a leading interview platform for hiring teams that need a reliable solution to better evaluate technical candidates – and more fairly! It works like an IDE to emulate real-world scenarios and is easily personalized to specific team needs, ensuring a positive experience for both candidate and interviewer alike. That’s why _ around the world, like Spotify, LinkedIn, and Lyft rely on CoderPad to help them prioritize quality talent and scale their hiring efforts. Benefits for YouWe are a geographically distributed company. We entrust every team member – personally and professionally. If you enjoy working with a diverse group that truly values team collaboration, we are interested in hearing from you. While these benefits are specific for full-time US-based employees, qualified candidates from other countries may be considered at CoderPad. All of the benefits below may not apply depending on an employee's country of residence and employment type, though appropriate compensation and benefits will still be offered. • Meaningful work with high impact for a well-loved product Competitive, market-rate salaries Stock options with a 4-year vesting schedule Medical, dental, and vision insurance (90% covered for employees and dependents) Flexible Spending Account (FSA) 401K with profit sharing Unlimited paid time off with an expectation of taking 3 weeks annually in addition to 20 company holidays _ environment with monthly WFH stipend Parental leave (primary: 16 weeks; secondary: 12 weeks) Short- and long-term disability and life insurance coverage Choice of laptop computer * Internal mobility and growth opportunitiesAnd more… CoderPad is _ to hiring the best talent. To work at CoderPad, employees must have the permanent and unrestricted right to work in their country of residence without needing present or future sponsorship from the company. If you meet this requirement, all applicants will be considered for employment regardless of race, color, national origin, religion, age, gender identity, sexual orientation, or veteran or disability status. Our goal is to be a diverse team that represents a variety of backgrounds and perspectives and a culture where everyone feels included. _ has shown that women and people of color are less likely than others to apply for a role if they do not meet 100% of the qualifications. Please know that we would still love to hear from you even if you feel you only are a 75% match. We promote a diverse and inclusive culture at CoderPad.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. What's the Opportunity The Customer Success Team Lead is a strategic, hands-on role responsible for managing and guiding a team of Customer Success Managers (CSMs). This position plays a vital role in scaling our customer success function and ensuring top-tier service delivery, with a focus on client retention, growth, and satisfaction. You'll also foster team development, support strategic initiatives, and help shape the future vision of AssetWatch's customer success journey. This role is located in the United States. Team Management & Leadership • Supervise, coach, and develop a team of CSMs, focusing on best practices, account strategies, and growth opportunities., • Drive career progression within the team, ensuring each CSM has a clear development path and regular access to professional growth opportunities., • Conduct regular check-ins, performance reviews, and professional development sessions with team members., • Monitor key customer success metrics (e.g., NPS, retention, and account health), identifying and implementing corrective actions when needed., • Support team members in contract renewals and upsell/cross-sell initiatives, assisting with escalations as necessary., • Collaborate with the Director of Customer Success to implement and evolve processes, playbooks, and SOPs that enhance team efficiency and client satisfaction., • Coach CSMs to drive strong account health, proactively identifying risks and implementing solutions to address potential issues., • Guide the team to conduct regular business reviews and strategic planning sessions that align with client goals and surface growth opportunities. Cross-Functional Collaboration • Collaborate closely with Product, Engineering, and Sales teams to deliver consistent value and address customer needs and expectations., • Partner with the Product team to provide client-driven feedback, prioritize requests, and support the rollout of new features., • Work with Marketing and Sales to align on customer goals related to CARR (Contracted Annual Recurring Revenue) and ARR (Annual Recurring Revenue) targets. Process Improvement • Help implement tools and processes that increase team efficiency and streamline customer communications and support., • Contribute to strategic projects aimed at improving the customer experience, account management practices, and scaling customer success operations., • Actively participate in developing customer-facing resources and documentation that enhance onboarding, training, and account management. Qualifications • 4+ years of experience in customer success, account management, or a related field, with 2+ years in a team lead or supervisory role., • Proven ability to lead, motivate, and develop a team of customer success professionals, ensuring consistent achievement of customer and business goals., • Track record of exceeding customer retention and expansion targets, with the ability to build strong, trusted customer relationships., • Strong organizational and project management skills, with the ability to balance individual customer account management with team leadership responsibilities., • Fluency in English. Preferred Qualifications • Experience in the manufacturing industry or with predictive maintenance technology., • Familiarity with CRM platforms (Salesforce preferred) and remote communication tools (Zoom, Slack, etc.)., • Additional language skills beyond English are a plus. #LI-REMOTE What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. • Competitive compensation package including stock options, • Flexible work schedule, • Comprehensive benefits including retirement plan match, • Opportunity to make a real impact every day, • Work with a dynamic and growing team, • Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Job Mission: Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team. Key responsibilities: • Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areas, • Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible, • Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) for owned product area while ensuring consistent practice across the PM team, • Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts, • Build and develop the PM team — hire, coach, and establish the methodologies, rituals, and quality bar for product management, • Represent the product function in executive and cross-functional leadership forums Product Discovery & Opportunity Assessment • Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)., • Frames market problems with clear learning objectives, risks & assumptions before delivery., • Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking., • Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities., • Challenges assumptions openly—asks crisp, “what would have to be true?” questions., • Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility., • Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)., • Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)., • Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric. Product Ownership & Agile Delivery • Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service., • Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates., • Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly., • Leverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reporting. Collaboration, Evangelism & Leadership • Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises., • Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end., • Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise., • Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)., • Represents the product function in executive and cross-functional leadership forums; owns the product narrative at the company level. PM Team Leadership & Capability Building • Establishes and coaches a consistent discovery and delivery methodology across PMs., • Runs regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by example., • Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback., • Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own., • Creates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertise. Required Experience & Skills • 7–10 years of software product management experience, including ownership of a product roadmap and backlog, • Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing), • Track record of shipping software products through a full lifecycle — from discovery through launch and iteration, • Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent, • Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions, • Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code), • Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment, • Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement, • 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent, • Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week, • BA/BS degree required Preferred • Experience with data integration, interoperability, or iPaaS/middleware products, • MBA or equivalent graduate degree, • Experience with outcome-based roadmapping and OKR frameworks, • Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems, • Experience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and tooling Nice-to-Have • Prior experience working within Salesforce or Blackbaud ecosystems, • Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)

We are the champions of childhood Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand. Our clothes are made to play, made to last, and designed to let kids be kids. We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands. We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives. Position Summary: The Vendor Manager for Customer Care plays a key role in guiding Hanna Andersson’s outsourced customer support across all markets. This position ensures that our third-party BPO partners consistently deliver friendly, high-quality service that puts customers first. As the main point of contact between Hanna Andersson and the BPO vendors, the Vendor Manager promotes accountability and excellence, fostering ongoing improvements through careful performance management, smooth operations, and strong teamwork across different departments. This role is centered around vendor performance, using daily metrics, agent scorecards, operational reviews, and escalation processes to ensure we meet SLAs, KPIs, and uphold brand standards. It's also an important part of mid-range planning, process innovation, and driving change initiatives that support growth, seasonal peaks, and ever-changing customer needs. Having strong communication, negotiation, and analytical skills is key, along with the ability to influence outcomes and build trusted relationships with both internal teams and external partners. Location: Portland, OR, Seattle WA or West Coast, highly preferredHours: Monday - Friday, must be available until 6pm Pacific Time. • Build and maintain strong, collaborative relationships between BPO vendors and Hanna Andersson internal teams to ensure alignment, transparency, and shared accountability., • Oversee vendor performance across one to two operational sites, ensuring consistent adherence to quality standards, service levels (SLs), and key performance indicators (KPIs) inclusive of CSAT and NPS., • Partake in and/or lead structured business review routines including Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) to evaluate vendor performance, reinforce Hanna Andersson’s brand values, and align on action plans that support agent experience, operational excellence, and continuous improvement. Occasional on-site visits may supplement these reviews as needed., • Monitor vendor performance trends in real-time and historically to identify gaps, track improvements, and mitigate operational risk through proactive intervention., • Leverage agent-level scorecards and workforce data to hold BPO leadership accountable for performance management, including glide paths, corrective actions, and coaching outcomes., • Lead and resolve service escalations in partnership with internal and external stakeholders, ensuring prompt, professional outcomes aligned with Hanna Andersson’s customer-first approach., • Coordinate all program updates, training rollouts, and process changes with the BPO to ensure consistent delivery and adherence to brand standards., • Drive continuous improvement by identifying systemic issues and leading targeted initiatives in collaboration with internal partners and BPO leaders., • Analyze performance data and vendor reporting to provide actionable insights and strategic recommendations for internal leadership and executive forums., • Ensure recruitment, hiring, and staffing plans are aligned with Hanna Andersson’s expectations and seasonal forecasts, and that agent quality meets brand standards., • Setting, managing, and reporting on the vendor budget to ensure spend is aligned with forecast and business goals., • Maintain and audit operational documentation, including Statements of Work (SOWs), playbooks, and change logs, to ensure alignment with business goals and contractual obligations., • Escalate critical performance or operational issues with supporting data and insights, enabling swift, collaborative problem-solving without disrupting vendor relationships., • Lead negotiations with BPO partners on process improvements or policy updates, ensuring all changes enhance service quality, customer experience, and operational efficiency., • Serve as a champion of innovation and process enhancement, collaborating with cross-functional teams to evolve workflows, service practices, and customer care strategies., • Be available to support vendor operations during peak periods (e.g., holidays, weekends), balancing flexibility with standard business hours., • Additional tasks and responsibilities assigned as necessary., • Provide day-to-day oversight of third-party BPO leadership to ensure effective team management, coaching, and staffing alignment., • Hold vendor supervisors and managers accountable for agent-level performance, quality, and adherence to brand expectations., • Guide and influence vendor leadership in workforce management, scheduling, and service level execution., • Lead regular performance reviews with vendor leadership to track progress, resolve escalations, and drive continuous improvement., • Perform periodic audits of vendor processes and controls, • Support vendor teams during peak periods through proactive planning, operational alignment, and real-time performance monitoring., • Extensive experience in business optimization, • Experienced with process review and business analysis, • Hands-on experience with call center technologies, • Understanding of BPO contracting, • Excellent oral and written communication skills, • Problem-solving skills for multiple, complex issues, • Ability to work on various projects simultaneously, • Advanced problem-solving skills to communicate the strategic progress of information to executives and senior leaders, • Proven ability to drive operational performance improvement in a variety of channels whilst optimizing often contradictory metrics, • Strong leader with the ability to ensure people are effectively engaged in the delivery of core business objectives and the ability to address groups or individuals, including senior managers, • Highly motivated, able to work in an environment of change, and strong ability to deliver to tight deadlines, • Competence in designing and delivering effective presentations and process documentation, • Cultural interest & awareness: able to flex style and methods to achieve goals regardless of stakeholder background & country. Good at recognizing how to deliver global objectives with local nuance., • Education & Qualifications, • 5+ years managing Contact Center Operations, • 5+ years managing or interfacing with Business Process Outsourcers (BPO’s), • BS/BA in Operations Management or equivalent experience, • Certifications/Licenses, • Six Sigma (green belt preferred) $95,000 - $110,000 a yearHanna Talent Cultivation Standards:With a rise in cyber-criminal activity, please note Hanna will never: -Ask for any sensitive personal information via email, text, or other forms of instant messaging -Interview you via email and/or send you a list of questions in lieu of an interview -Extend an offer without speaking to you via phone or video call -Ask for bank account or financial information during the recruiting process Legitimate email communication will only be done to and from @hannaandersson.com email addresses. Please examine messages carefully to ensure this is the domain you are receiving messages from, as cybercriminals may also utilize domains that look similar but may have one letter off (such as @hannaandersson.com). Legitimate candidate application submissions are received directly from the applicant. All unsolicited third-party submissions will be considered illegitimate and will not be reviewed or considered for hire. Hanna Andersson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an Equal Opportunity Employer, Hanna Andersson prohibits discrimination, harassment, and retaliation of any kind. Hanna Andersson encourages applicants of all ages.

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. _. Tremendous is profitable and growing without outside investors. We’re a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s. About the role We’re looking for a Senior PM to join our Platform team. This team owns infrastructure, security, and internal tooling that keeps every other team shipping. Today, the product management org is six PMs, led by a co-founder who serves as Head of Product. You will Report to our Co-founder / Head of Product, _. PM the Platform team end-to-end. This team is responsible for security issues, AI infrastructure, security improvements, data / compliance, and technical upgrades, and you’ll be involved in all of it. Work across technical systems. This is a highly technical product area that requires close collaboration with engineers and comfort discussing architecture, tradeoffs, implementation details, and complex technical problems. Manage the team’s product roadmap. You’ll be working with stakeholders to help figure out what to build and when. When things are unclear, you'll resolve the ambiguity for the team. Frame up problems. You’ll be expected to explain what problems we are solving and why. This helps our engineers and designers understand how to solve those problems. Conduct research and analysis. In order to frame those problems well, you’ll need to collect supporting evidence–from user interviews, market research, and competitive analysis. Work with designers and engineers to devise solutions. PMs set requirements and then work with designers and engineers to select appropriate solutions. Collaborate without meetings. Tremendous has an async, non-meeting culture. This can be tricky if you're used to doing PM work in meetings. Persuade with a light touch. Not everyone will agree on priorities. It's the PM's job to drive decisions while keeping people in the process. Report back on what’s working. Once we ship, you’ll be responsible for helping the team understand the impact of their work. You have 4+ years of PM experience on a platform team (infrastructure, platform, security, search, data, etc). 5+ years of professional software engineering or engineering management experience. Exceptional technical fluency and problem-solving ability. You're comfortable discussing and solving complex technical problems with engineers. Strong product intuition. You can look at a problem and see the right solution. The ability to take a long-term strategy and a big feature backlog and translate that into roadmaps. Outstanding written and verbal communication skills. We’re a documentation-first culture, and this role requires communicating effectively with senior stakeholders. Comfortable making decisions without perfect information and moving work forward without being told to. Genuine empathy for users and teammates. You want to understand their problems. What's cool about the role Competitive pay and equity. Base salary for this role: $250,000 to $325,000. Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave. Fully remote. Work from anywhere in the Americas. Great culture. Read more about how we work in our _.

Swiftly is a retail digital technology company headquartered in the Bay Area that empowers regional and independent grocers to compete in a digital-first world. Swiftly provides best-in-class app, web, loyalty, and e-commerce solutions to retailer partners without SaaS fees, instead driving revenue through its retail media network and sharing profits with retailers. With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. AI is at the core of how we build, operate, and scale, powering everything from shopper personalization to internal engineering velocity. Our solutions, including Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns, drive shopper engagement and brand success. Position Summary: Swiftly is searching for a Customer Success Manager (CSM) owns the post-sale relationship for a portfolio of grocery retailers. This role will serve as the primary strategic partner, driving onboarding, adoption, performance, retention, and expansion across Swiftly’s product suite. The CSM blends relationship management, operational execution, and data-driven insights, working cross functionally with Implementation, Product, Sales, Support, and Media teams to ensure customers are successful, supported, and growing. As a part of this book of business, this customer success manager will be available onsite for key customer work and strategy, traveling 30% of the time. • Own the end-to-end post-implementation relationship for mixed book of business for retailer accounts, • Act as the primary point of contact and trusted advisor for customer stakeholders to drive value from Swiftly’s core products, • Develop account success plans aligned to retailer goals, KPIs, and revenue targets, • Proactively identify risks, opportunities, and optimization paths, • Drive product adoption across Swiftly solutions (apps, web, retail media, audience optimizer) - track the success, • Evangelize customers knowledge of product services and advise them on how to grow their marketing programs, • Ensure customers understand and realize measurable value from the platform, • Lead regular business reviews (QBRs / MBRs) focused on performance, insights, and roadmap alignment, • Drive feedback, discovery and outcomes, • Translate data into clear, actionable recommendations for customers, • Drive renewals and retention outcomes (GRR / NRR) for your portfolio, • Identify and support upsell and expansion opportunities in partnership with Sales, • Support revenue growth initiatives including new features, media offerings, and pilots, • Partner closely with Implementation/solutions engineering during handoff and early lifecycle, • Coordinate with Support and Product to resolve issues and escalate feedback, • Represent the voice of the customer internally and influence product priorities, • Contribute to process improvements, playbooks, and scalable CS programs, • Maintain accurate account data, health scores, and forecasts in CRM / CS tools, • Track key metrics including adoption, usage, revenue performance, and NPS, • Follow established CS processes while contributing to continuous improvement, • Other related duties as assigned, • 4+ years of experience in Customer Success, Account Management, or Client Services, • Experience supporting B2B SaaS customers (MarTech, AdTech, Retail Tech preferred), • Strong ability to manage multiple accounts and priorities simultaneously, • Data-driven mindset with comfort analyzing performance metrics and trends, • Excellent communication skills, written, verbal, and executive-level, • Proven track record of driving retention and customer satisfaction, • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship, • Experience working with retailers, grocery, or retail media networks, • Familiarity with mobile apps, digital advertising, or media performance metrics, • Experience with CRM and CS tools (Salesforce, Jira/Confluence, Gong, Amplitude, project management solutions, etc.), • Comfort working in fast-growing, evolving environments, • Confidence in customer onsite engagement, • Self-starter, someone with a desire to roll up their sleeves, learn and build to problem solve and drive next steps $115,000 - $125,000 a yearThe salary range is based on the candidates experience as it relates to the role.#LI-Remote Note: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship. Working For Swiftly We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment. Every Swiftly employee: -Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment -Takes ownership of their domain from the ground up, from inception through deployment to customers -Leaves their ego at the door and ensures the best idea leaves the room -Is always experimenting with new technologies and learning new skillsets If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you. Equal Opportunity Employer Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit _. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Role Description and Mission: Agero’s Motor Club handles millions of roadside events every year. We’re piloting a next-gen Dispatch System that fuses short and long-term horizon optimizers to decide who gets which job, when, and why. You will be instrumental in developing, evaluating and productionizing this system, building out the prediction models, incorporating them into the optimizer and leading the team to a successful outcome. Key Outcomes: • Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions., • Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs., • Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow)., • Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of ML engineers; present findings to execs., • Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate. Skills, Education, & Experience: • 6 + yrs experience in ML Engineering with ownership of production systems., • Expert-level Python., • Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost, PyTorch)., • Proven record designing cloud-native pipelines on AWS, GCP or Azure (AWS)., • Strong SQL, feature-store design, and data-quality mindset. Nice to Haves: • Experience with dispatch, logistics, or supply-demand marketplaces., • Familiarity with Monte-Carlo tree search, multi-agent simulation, or hierarchical RL., • Prior work balancing short-term incentives against long-term KPIs (e.g., LTV, NPS), • Ability to translate business objectives into mathematically rigorous experiments. Sound like a fit? Reach out with a link to your GitHub or a brief project write-up. Hiring In: • United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, NY, TN, VA The anticipated closing date to submit applications for this role is December 20, 2025 The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. National Pay Range $150,000 - $200,000 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families., • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals., • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually., • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually., • Family Support: Parental planning benefits to assist associates through life’s milestones., • Bonus/Incentive Programs The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. National Pay Range$150,000—$200,000 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families., • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals., • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually., • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually., • Family Support: Parental planning benefits to assist associates through life’s milestones., • Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact. Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization. Partnering closely with Sales, they build credibility and influence by acting with urgency, advocating internally for the customer, and driving alignment across teams. In this role, you own the customer’s path to value realization. You translate business goals into clear success criteria, manage critical milestones, and ensure customers achieve tangible value from CockroachDB while proactively managing risks, renewal health, and identifying expansion opportunities. Our Customer Success Managers require strong program management skills and the ability to coordinate multiple workstreams simultaneously. While not a technical role, CSMs must develop deep product knowledge, understand database technologies and the competitive landscape, and confidently connect customer pain points to effective solutions. You must be based in Toronto, NYC or Austin to be eligible for this role. • Own 8–12 strategic accounts end to end, including onboarding, adoption, health, risk management, renewals, and expansion., • Define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value., • Lead Executive Business Reviews, presenting outcomes, risks, and recommendations to senior and C-level stakeholders., • Manage enablement and technical rollout initiatives, coordinating with Engineering, Product, Support, and Professional Services to remove blockers., • Serve as the primary point of coordination across the account team (Account Executive, Sales Engineer, Support, and Services) to ensure seamless customer coverage., • Develop a deep understanding of customer business needs and translate them into technical and operational requirements for Cockroach Labs., • Proactively identify, qualify, and partner with Sales on expansion opportunities to grow ARR., • Monitor customer health and product consumption, recommending upgrades or enhancements to increase value and adoption., • Track, forecast, and report on key success metrics, including renewal risk, NRR, churn, CSAT/NPS, and time-to-value., • Design and continuously improve scalable Customer Success processes, playbooks, health models, and reporting. In your first 30 days, you’ll ramp quickly on CockroachDB, its core architecture, strengths, and best-fit use case so you can confidently speak to customer problems and solutions. During this time, you’ll also focus on building strong internal relationships across Sales, Product, Engineering, and Support, learning how to navigate the organization and mobilize the right resources to support customers effectively. By 60 days, you’ll begin actively participating in day-to-day CSM tasks, shadowing ongoing customer engagements and taking ownership of defined portions of account governance. This includes contributing to customer meetings, tracking action items, identifying risks, and supporting adoption and enablement efforts alongside the broader account team. After three months, you’ll independently own a portfolio of accounts, lead customer conversations, and drive execution against Customer Success Plans. You’ll proactively identify risks and expansion opportunities, run Executive Business Reviews, and coordinate cross-functional teams to ensure customers are realizing measurable value from CockroachDB. • 6 - 8 years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record, • 3+ years of experience managing high-value, strategic accounts, • Experience working with sales teams, • Knowledge of databases, distributed systems, and modern enterprise software architecture, • Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at _. Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we’ve learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work. • Stock Options, • Medical Insurance, • Vision Insurance, • Dental Insurance, • Life and Disability Insurance, • Professional Development Funds, • Flexible Time Off, • Paid Holidays, • Paid Sick Days, • Paid Parental Leave, • Retirement Benefits, • Mental Wellbeing Benefits, • And more! The annual anticipated base salary range for U.S. candidates for this role is listed in USD below. This role is also eligible for commission. Salary is one component of the Cockroach Labs’ Total Rewards package, which also includes, for each employee: stock options, medical insurance, vision insurance, dental insurance, life and disability insurance, funds towards professional development resources, flexible paid time off, 11 paid holidays a year, 10 paid sick days a year, paid parental leave, a 401(k) plan, and wellbeing benefits. We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. Salaries for candidates outside the U.S. will vary based on local compensation structures. This position will remain posted until filled. Applicants should apply via our Careers Page. Annual Anticipated Base Salary Range (U.S)$145,000—$160,000 USD

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. _. Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s. About the role We are hiring an experienced data analyst to partner with our internal stakeholders and help build the foundations that make AI-powered data access reliable. You will support multiple business areas (including Product, Finance, and Customer Success) and contribute significantly to the semantic layer and our data model. Tremendous values data as a first-class citizen and believes insights unlock significant growth. You will be an integral part of the data team and collaborate closely with company-wide stakeholders. What you'll do Contribute to trusted, reliable data models and semantic layer coverage that make AI-generated analyses more accurate. Apply various analytics methods to gain insights into critical aspects of our business. Consolidate diverse facts and findings into compelling narratives that can be applied across Tremendous. Advocate for data-informed decisions by partnering with key stakeholders and senior leaders. Identify and implement improvements within the Data team by standardizing processes, developing innovative practices, and fostering new expertise. Join a growing data team and actively contribute to team collaboration and culture. What you'll bring You write sophisticated SQL with a preference for well-architected data models, optimized query performance, and documented code. You are proficient with at least one visualization & business intelligence platform (e.g., Sigma, Tableau, Looker, Mode). Strong verbal and communication skills. You can articulate why something should be built a certain way and how it will impact the business. You're comfortable working alongside AI tools and thinking critically about AI-generated output. You expedite projects forward, favoring rapid and incremental development in parallel with problem-solving short-term obstacles. You employ a structured approach to handle ambiguous exploratory analysis, balancing thoroughness with the MVP mindset. You use excellent judgment and sharp business and product instincts that allow you to prioritize. Bonus Experience working with a B2B software product. Experience with dbt, Sigma, and Snowflake. Experience in Python or R. What's cool about the role Competitive pay and equity. Base salary for this role: $175k to $225k. Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave. Fully remote. Work from anywhere in the Americas. Great culture. Read more about how we work in our _.

Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. To help us get there, we’re hiring an Engineering Lead to provide hands-on technical leadership as our product evolves. If you’re excited by the idea of building great software and applying AI in practical, user-facing ways, we’d love to hear from you. About us: Instrumentl is a hypergrowth YC-backed startup with over 5,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Since 2015, our customers have used Instrumentl to find, win, and manage over $6.7 billion in grant funding. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship! About the role: As an Engineering Lead at Instrumentl, you’ll help shape technical direction and ensure we’re delivering scalable, high-impact product experiences, especially through the use of modern AI tools and features. You'll concentrate on one of Instrumentl's core Engineering focus areas, which include: • Growth Product/Customer Acquisition: go-to-market tooling, • Find/Win/Manage: core Instrumentl product functions, supporting end-to-end grant lifecycle management, • Data, Tools, and Infrastructure (DTI): platform and internal tooling Learn more about the team at _! Instrumentl is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for candidates based in the United States who have significant overlap with Pacific Time Zone working hours. • Drive technical planning and execution for an engineering team, from early discovery to final delivery., • Partner on AI-backed product features, bringing practical experience in integrating models or AI services into production systems., • Work side by side with Product and Design teams, connecting technical feasibility to customer outcomes., • Transform product development by applying cutting-edge AI tools, driving impact in both what we build and how we build it., • Raise the bar on technical standards, from pull request quality to incident response, ensuring that we leave things better than we found them., • Foster a team culture where engineers take ownership of results, challenge each other constructively, and continuously level up., • Software engineering background: you’ve been a software engineer for 7+ years, including at least 2 years in a technical leadership role. Startup experience and comfort operating in fast, scrappy environments is a huge plus!, • Hands-on leadership: you’ve demonstrated your ability to guide system design and drive execution on growing Engineering teams. Your leadership style is grounded in clarity, trust, and accountability., • Experience with AI integration: you have practical experience shipping AI-powered product features or integrating third-party AI services into production systems., • Technical adaptability: you’re proficient in Ruby on Rails (our core platform is built in Rails), and open to learning new tools or frameworks to move faster and build better. Additional experience with Python, JavaScript, PostgreSQL, Redis, HTML, and CSS is a plus!, • Collaborative approach: you thrive in a cross-functional environment involving product managers, designers, marketers, and data analysts, and you value the unique perspective each person brings to the table., • Results-driven: you’ve shown a bias for action and ownership in fast-paced, high-autonomy environments. You have strong instincts for balancing speed, quality, and simplicity in technical decision-making., • Passion: you’re excited about Instrumentl’s mission to propel nonprofits into a bigger, brighter future!, • Salary ranges are based on market data, relative to our size, industry, and stage of growth. Salary is one part of total compensation, which also includes equity, perks, and competitive benefits., • For US-based candidates, our target salary band is $175,000 - $220,000/year + equity. Salary decisions will be based on multiple factors including geographic location, qualifications for the role, skillset, proficiency, and experience level., • 100% covered health, dental, and vision insurance for employees, 50% for dependents, • Generous PTO policy, including parental leave, • 401(k), • Company laptop + stipend to set up your home workstation, • Company retreats for in-person time with your colleagues, • Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success. What to expect: Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored! You’ll be an early member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come. At Instrumentl: • We’re customer-focused. We routinely seek feedback from our customers to improve the Instrumentl experience for everyone. Our first company value is "The customer is the hero" and we mean it., • We love to experiment. We are constantly generating new concepts and iterating to see what works - ideation and experimentation are essential here. "Bend the curve" is another key company value., • We appreciate authenticity. We have a diverse range of life experiences, and we encourage open, clear communication with each other about the things that matter most to us., • We’re approachable and collaborative. Everyone has a voice, and we’re all building Instrumentl together., • We kick it every day with some of the nicest people in the world. No joke, our customers are often on the front lines educating kids, saving endangered species, and restoring watersheds. In helping them take advantage of Instrumentl’s technology, you’re helping them move the world forward. Ready to apply? Please submit a written response addressing the prompts below: 1. Why are you interested in Instrumentl?, 2. What makes you a good fit for the Engineering Lead role? Don't forget to include the word moxie in your application to show you read this from start to finish! Along with your written response, please attach your CV or resume. At Instrumentl, we pride ourselves on building a diverse team from the ground up. Every role is an opportunity to teach, learn, and create some of your best work - if you’re excited to grow along with us, we encourage you to apply! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. To get there, we’re hiring a Senior Full Stack Software Engineer to help us build the right product for our customers quickly and strategically, while maintaining high code quality and standards. About us: _ is a hypergrowth YC-backed startup with over 4,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship to Mars! About the role: As a Sr. Full Stack Engineer at Instrumentl, you will work closely with our Head of Engineering and partner with team members across design, product, content, and support functions, providing a best-in-class experience to every user. Our small, distributed engineering team builds, scales, and improves our customer experience and in-house tooling from end to end. We’re accountable for the quality and reliability of our product, support, and data stack, and we believe in continuous improvement. Get to know us at _! Our ideal candidate is eager to learn, willing to experiment, and excited to empower both teammates and customers to accelerate social progress and propel innovation. The Instrumentl team is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for someone who has significant overlap with Pacific Time Zone working hours. \n What you'll do: • Build, operate, and improve products for all of Instrumentl’s customers, from small, local nonprofits to large organizations., • Create engaging, responsive interfaces and APIs that make the fundraising process truly enjoyable, driving our customer adoption and retention., • Contribute high-quality, thoroughly tested code to create trustworthy user interfaces and resilient backend systems., • Work side-by-side with our product, sales, support, and content teams to improve internal tools and processes, ensuring that our best-in-class product retains its crown., • Own problems from end to end, managing complexity and engaging directly with stakeholders to develop short-term and long-term solutions., • Be a strategic partner, thinking through everything from business impact to reliability and operability, to the pixel-perfection of individual customer interactions., • Uphold Instrumentl’s high standards for product quality and mentor newer team members to do the same. Who you are: • Experienced: you’ve been a software engineer for 5+ years - startup experience is a huge plus!, • Generalist: you enjoy working on frontend, backend, infrastructure, data pipelines, or billing pipelines as needed., • Hands-On: you’ve used Ruby on Rails, JavaScript, PostgreSQL, Redis, HTML, and CSS, and you’re open to adopting new tools to get the job done., • Collaborative: you thrive in an environment involving different functions, stakeholders, and subject matter experts., • Methodical: you take pride in delivering projects from ideation to completion., • Hungry: you’re on a mission to make an impact and motivated by constant learning., • Results-Driven: you have a history of executing in a fast-paced environment., • Passionate: you’re excited about Instrumentl’s mission to propel nonprofits into a bigger, brighter future. Compensation & Benefits: • Salary ranges are based on market data, relative to our size, industry, and stage of growth. Salary is one part of total compensation, which also includes equity, perks, and competitive benefits., • For US-based candidates, our target salary band is $145,000 - $185,000/year + equity. Salary decisions will be based on multiple factors including geographic location, qualifications for the role, skillset, proficiency, and experience level., • 100% covered health, dental, and vision insurance for employees, 50% for dependents, • Generous PTO policy, including parental leave, • 401(k), • Company laptop + stipend to set up your home workstation, • Company retreats for in-person time with your colleagues, • Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success. \n What to expect: Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored! You’ll be an early member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come. At Instrumentl: • We’re customer-focused. We routinely seek feedback from our customers to improve the Instrumentl experience for everyone. Our first company value is "The customer is the hero" and we mean it., • We love to experiment. We are constantly generating new concepts and iterating to see what works - ideation and experimentation are essential here. "Bend the curve" is another key company value., • We appreciate authenticity. We have a diverse range of life experiences, and we encourage open, clear communication with each other about the things that matter most to us., • We’re approachable and collaborative. Everyone has a voice, and we’re all building Instrumentl together., • We kick it every day with some of the nicest people in the world. No joke, our customers are often on the front lines educating kids, saving endangered species, and restoring watersheds. In helping them take advantage of Instrumentl’s technology, you’re helping them move the world forward. Ready to apply? Please submit a written response addressing the prompts below: 1. Why are you interested in Instrumentl and this role?, 2. What makes you a good fit for this role? Don't forget to include the word moxie in your application to show you read this from start to finish! Along with your written response, please attach your CV or resume. At Instrumentl, we pride ourselves on building a diverse team from the ground up. Every role is an opportunity to teach, learn, and create some of your best work - if you’re excited to grow along with us, we encourage you to apply!

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing _. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society. In this role, you will be responsible for building and scaling the community and customer success function that guides users onto the platform and supports their long‑term engagement. You will lead the strategy, operational standards, and daily execution for onboarding, activation, retention, and frontline support. In this role, you will collaborate closely with Product, Activation, and Operations teams to translate user insights into meaningful product enhancements and improved customer experiences. • Develop and lead a holistic growth strategy that connects ground‑game activations with long‑term product roadmaps., • Design and operationalize scalable onboarding flows, support workflows, SLAs, escalation paths, and continuous feedback loops., • Hire, coach, and manage high‑performing customer success, support, and community teams; define roles, KPIs, and clear career paths., • Select, implement, and manage customer support platforms—including helpdesk, knowledge base, CRM, ticketing, and analytics tools., • Partner closely with Product, Activation, and Analytics teams to surface user pain points, prioritize improvements, and validate product changes., • Define, monitor, and report on success metrics such as activation, retention/churn, time‑to‑resolution, CSAT/NPS, and product adoption., • Build comprehensive playbooks for key moments (launches, campaigns, crises) and ensure organizational readiness, including 24/7 response coverage when needed., • 8+ years of experience in growth, customer success or product operations with 3+ years managing teams., • Proven track record building support systems and scaling operations from early stage to hundreds of thousands of users., • Comfortable with helpdesk/CRM systems (e.g., Zendesk, Freshdesk), analytics tools, and knowledge-based software., • Data driven: able to define and measure success metrics and run experiments to drive activation/retention., • Strong cross-functional collaboration skills and experience partnering with Product, Marketing, and Engineering., • Mission-driven, excellent communicator, and hands-on leader., • Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect., • Experience with civic, nonprofit, or platform communities., • Multilingual support operations experience., • _ Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace., • A meaningful career: Join a passionate community of over 1,500 employees dedicated to improving lives and driving innovative solutions to complex social challenges., • Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents., • Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive., • Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation. We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to_and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to _, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative - Expansion. About the job This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base. Responsibilities In this role, you’ll: • Manage and expand customer accounts within the Self Service segment., • Own a book of business with the goal of protecting revenue and driving upsell and cross-sells, • Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results., • Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE, • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager., • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn, • Work closely with marketing teams to align on messaging and campaigns, • As a Digital Sales Representative you will live the Twilio Magic values:, • BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction, • WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs, • EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform, • DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple, • RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same tim Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance, • Demonstrated track record of managing business forecasts and financial models., • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships., • Analytical account development strategy based on using data to find opportunities and prove value., • Entrepreneurial mindset with appetite to define processes and build programs., • Record of delivering revenue and gross profit results, • Excellent verbal and written communication skills. Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Minnesota or Vermont: $36.01/hr - $45.01/hr., • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $38.01/hr - $47.52/hr., • Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $40.02/hr - $50.02/hr., • This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave., • This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, _ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About Guideway Care* Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers. This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities. As a key customer advocate and strategic advisor, the Enterprise Customer Experience Manager will work cross-functionally with Business Unit Leaders, Operations, and Technical teams to optimize service delivery and customer outcomes. Essential functions: Customer Success & Retention • Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments., • Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations., • Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients., • Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution., • Monitor customer health metrics and lead renewal and expansion strategies. Operational & Cross-Functional Collaboration • Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations., • Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements., • Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance. Growth & Expansion • Identify upsell and cross-sell opportunities within existing accounts., • Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers., • Track and report on key success metrics (NPS, retention rates, upsell revenue). Required Skills/Abilities: • 3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS, patient engagement, or care navigation services., • Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships., • Strong understanding of healthcare operations and value-based care models., • Ability to manage both strategic and operational conversations, balancing customer needs with company goals., • Excellent communication, relationship-building, and problem-solving skills., • Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms. Work Authorization: • Guideway Care does not offer Immigration or work visa sponsorship Total Rewards: The target pay range for this role is $90,000 – $115,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. In addition, team members enjoy • Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program, • Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents., • 401(k) retirement plan with a company match., • Opportunities for professional development. Why Join Guideway Care? • High-impact role: Own the success of our largest and most strategic customers., • Growth opportunity: Be part of a company scaling rapidly in a high-demand healthcare sector., • Collaborative culture: Work cross-functionally with top industry leaders in healthcare innovation. Location: Remote or Onsite (Birmingham, Alabama) Reports To: Vice President, Customer Experience Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends based on shifts) We’re hiring a Customer Service Representative (CSR) to handle high-volume customer inquiries and deliver fast, high-quality support across channels. This role is focused on: • Resolving issues quickly, • Managing ticket queues efficiently, • Maintaining strong customer experience You’ll be the frontline voice of the company, ensuring every customer interaction is: • Clear, • Professional, • Resolved, • Handle 50–100 daily tickets via:, • Zendesk, • Freshdesk, • Salesforce Service Cloud, • Respond across:, • Phone, • Email, • Live chat, • Social channels, • Aim for first-contact resolution whenever possible, • Escalate complex issues to Tier 2/technical teams, • Prioritize tickets based on urgency and SLA requirements, • Maintain complete and accurate case notes, • Monitor open tickets to ensure timely resolution, • Keep backlog low and under control, • Communicate with empathy and professionalism, • Ensure customers feel:, • Heard, • Understood, • Supported, • Handle high-volume workloads without compromising quality, • Update internal knowledge base and FAQs, • Create and refine:, • Response templates, • Macros, • Improve resolution speed and consistency, • Capture customer sentiment (CSAT, NPS), • Identify recurring issues and trends, • Share insights with product/support teams, • Work closely with:, • Product, • Engineering, • Operations, • Ensure smooth resolution of complex cases, • Provide feedback to improve systems and workflows, • Follow privacy and compliance standards (GDPR, HIPAA if applicable), • Maintain confidentiality of sensitive customer data, • Ensure quality across all interactions, • You are patient, empathetic, and solution-oriented, • You communicate clearly under pressure, • You can handle high ticket volumes without losing quality, • You are organized and disciplined with follow-ups, • You adapt quickly across tools and workflows, • 1–2 years in:, • Customer support, • Call center, • Service roles, • Experience with ticketing tools like:, • Zendesk, • Freshdesk, • Salesforce Service Cloud, • Strong typing and multitasking ability, • Proficiency in:, • Google Workspace, • Microsoft Office, • Excellent written and verbal English communication, • Multilingual support capability, • Experience in:, • SaaS, • E-commerce, • Healthcare, • Finance, • Familiarity with KPI-driven environments, • Exposure to:, • Chatbots, • AI support tools, • Review and prioritize ticket queue, • Respond to customer inquiries across channels, • Resolve issues or escalate when needed, • Update knowledge base and documentation, • Capture feedback and identify trends, • Clear backlog and ensure SLA compliance In short: You ensure every customer issue is resolved quickly, clearly, and professionally. • First Contact Resolution (FCR), • Average Handle Time (AHT) within SLA, • CSAT / NPS scores (≥ 90% target), • Ticket backlog within SLA limits, • Quality and consistency of responses, • High-volume, structured support environment, • Clear KPIs and performance visibility, • Cross-functional exposure (product, ops, engineering), • Opportunity to grow into senior support or CX roles, • Remote flexibility with defined workflows, • Initial Phone Screen, • Video Interview with Pavago Recruiter, • Practical Task (simulate support tickets), • Client Interview, • Offer & Background Verification If you: • Enjoy helping customers, • Thrive in fast-paced support environments, • Can handle high volume with consistency This role is a strong fit.

Job Mission: Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team. Key responsibilities: • Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areas, • Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible, • Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) for owned product area while ensuring consistent practice across the PM team, • Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts, • Build and develop the PM team — hire, coach, and establish the methodologies, rituals, and quality bar for product management, • Represent the product function in executive and cross-functional leadership forums Product Discovery & Opportunity Assessment • Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)., • Frames market problems with clear learning objectives, risks & assumptions before delivery., • Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking., • Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities., • Challenges assumptions openly—asks crisp, “what would have to be true?” questions., • Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility., • Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)., • Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)., • Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric. Product Ownership & Agile Delivery • Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service., • Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates., • Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly., • Leverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reporting. Collaboration, Evangelism & Leadership • Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises., • Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end., • Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise., • Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)., • Represents the product function in executive and cross-functional leadership forums; owns the product narrative at the company level. PM Team Leadership & Capability Building • Establishes and coaches a consistent discovery and delivery methodology across PMs., • Runs regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by example., • Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback., • Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own., • Creates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertise. Required Experience & Skills • 7–10 years of software product management experience, including ownership of a product roadmap and backlog, • Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing), • Track record of shipping software products through a full lifecycle — from discovery through launch and iteration, • Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent, • Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions, • Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code), • Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment, • Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement, • 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent, • Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week, • BA/BS degree required Preferred • Experience with data integration, interoperability, or iPaaS/middleware products, • MBA or equivalent graduate degree, • Experience with outcome-based roadmapping and OKR frameworks, • Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems, • Experience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and tooling Nice-to-Have • Prior experience working within Salesforce or Blackbaud ecosystems, • Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)

Hello, we're Instrumentl. We're a mission-driven startup helping the nonprofit sector drive impact, and we're building the operating system for grant-funded organizations. To help us get there, we're hiring a remote Mid-Market & Enterprise Sales Manager to lead a team of Account Executives selling multi-product solutions into larger, more complex nonprofit organizations. You'll report to the VP of Sales and play a foundational role in standing up our upmarket sales motion. About us: Instrumentl is a high-growth, YC-backed startup with over 5,000 nonprofit customers—from community health centers to institutions like the San Diego Zoo and Georgetown University. We help nonprofits manage and grow grant funding end-to-end, which is opening up larger, more complex deals as we move upmarket. Our trajectory is dramatically up-and-to-the-right 📈—we're cash flow positive with customers who love us (NPS 65+, Ellis PMF 60+) and a rapidly expanding product surface that's opening new market segments and deal sizes. About the role: As Mid-Market & Enterprise Sales Manager, you'll build and lead a team of Account Executives selling into nonprofits ranging from $500K to $20M+ in revenue—and selectively pursuing large institutional accounts with custom, high-value engagements. Your team will run consultative, multi-stakeholder sales cycles into organizations managing complex grant portfolios: government funding, foundation grants, multi-year awards, and post-award compliance workflows. You'll own two related but distinct motions. We have a large number of inbound velocity deals that close quickly on a 30–60 day cycle and require basic discovery, POC management, and sharp positioning of our full platform. We are also bringing new products to market at significantly higher ACVs, and need to scale our team to involve multiple POCs, longer timelines, procurement navigation, and executive-level relationship building. You'll need the judgment to know which deals need which approach, and the coaching ability to develop AEs who can operate across the spectrum. This is a build role. You'll be architecting playbooks, territory design, deal strategy, and cross-functional workflows alongside RevOps, Marketing, CS, and Product. What you'll get to do: • Build and lead a team of ~6 AEs across mid-market and enterprise accounts, • Design and iterate the upmarket sales motion end-to-end: outbound prospecting, multi-threaded discovery, POC orchestration, procurement navigation, and executive sponsorship, • Coach AEs through complex deal cycles involving finance leaders, program directors, grant managers, and C-suite decision-makers, • Develop enterprise deal strategies for a wide range of opportunities, • Own forecasting rigor: pipeline coverage, stage conversion, deal velocity, weighted commit, and quarterly call accuracy, • Partner with Marketing on ICP targeting, ABM campaigns, event strategy, and vertical messaging for the upmarket segment, • Collaborate with CS on handoff quality, onboarding complexity, and expansion pathways within accounts, • Co-sell on strategic deals—modeling executive presence, navigating procurement, handling legal/security reviews, and positioning multi-product value, • Recruit, onboard, and ramp AEs who can build genuine trusted-advisor relationships What we're looking for: • 5+ years managing AEs in B2B SaaS, with meaningful experience across both mid-market and enterprise segments, • Experience building or significantly evolving an upmarket sales motion, not just running an inherited book, • Proven ability to manage outbound pipeline generation while also converting inbound demand, • Track record of consistent team quota attainment across multiple quarters, • Fluency in multi-stakeholder deal cycles: navigating procurement, legal review, security questionnaires, and budget approval processes, • Strong operational instincts: pipeline math, territory modeling, capacity planning, and data-driven coaching, • Coach-first leadership: develops talent, creates accountability, and raises the floor while pushing the ceiling, • Excellent communicator who can credibly engage nonprofit executives, board members, and internal leadership alike, • Startup-tested: thrives with ambiguity, builds process without waiting for permission, and knows when to move fast versus when to be methodical Bonus skills: • Experience selling into nonprofits, government-funded organizations, higher education, healthcare systems, or mission-driven buyers, • Familiarity with grant management, fund accounting, or federal compliance frameworks (2 CFR Part 200, OMB Uniform Guidance), • Experience with HubSpot CRM and modern RevOps tooling, • Background selling multi-product platforms where land-and-expand is a core GTM motion, • Experience with RFP responses or government procurement (SAM.gov, cooperative purchasing agreements) Why join Instrumentl? You'll be building one of our most strategically important sales motions at a company where the product is genuinely loved and the mission actually matters. We're at an inflection point - launching post-award products, moving upmarket, and defining how grant-funded organizations operate. We lean into feedback loops, value experimentation, and create an environment where strong operators have real ownership over outcomes. Join us and work every day with kind, sharp, mission-driven people who are building something that lasts. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

_ is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out _ and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Earn trust through transparent communication. We are seeking an experienced Senior Product Manager to lead the continued development and evolution of our product roadmap. As a product leader, you will shape the roadmap, partner cross-functionally, and drive delivery of customer value in order to help pool professionals manage their daily work in the field and grow their business. You’ll work closely with design, engineering, customer success, and leadership to continue to grow our world-class platform. Ensuring that it remains intuitive, reliable, and indispensable to our users. You will own the full lifecycle of product development, from discovery to delivery and adoption to iteration. Reporting to the VP of Product, this role can be in Austin, TX or remote. Own the product vision and strategy, aligning it with Skimmer’s overall business goals and user needs. Define and prioritize the roadmap, collaborating with stakeholders to balance innovation, tech debt, and user feedback. Lead product discovery efforts, including user research, customer interviews, and prototype testing to identify new opportunities and refine existing features. Write clear, actionable requirements for design and engineering, and manage sprint cycles with an eye toward fast, high-quality execution. Analyze product usage and customer feedback to measure success, validate decisions, and iterate as needed. Act as a domain expert, keeping tabs on industry trends, emerging technologies, and competitor offerings. Ensure a cohesive, delightful customer experience that supports Skimmer’s mission and brand. Within your first 3 months you will analyze and assess customer needs around our products and translate those into roadmap and business requirements for our UX and engineering team. You’ll have a deep understanding of our current web and mobile platforms and roadmap. You will interact with our customers and will lead efforts to ensure customer experience remains the best in the industry. Experience leading development teams building native web applications including taking at least one product from concept-to-launch successfully. Proven success leading end-to-end product development in a high-growth SaaS or tech environment. Strong user empathy with a passion for field-focused design and a deep understanding of UX best practices. Excellent communication and collaboration skills, with the ability to influence and inspire across teams. AI-forward product manager who has utilized tools like Claude, ChatGPT, Replit, V0, or similar to help accelerate product development. Experience with common tools like Figma, Sketch, Azure Dev Ops, Notion, Jira, Mixpanel, and Pendo, and similar platforms. Familiarity with agile methodologies and a data-informed mindset. Bonus: Experience in vertical SaaS or field service software. Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

Location: This is a 100% remote role open to candidates residing in San Francisco, California. This role does not offer visa sponsorship. Testlio’s fully managed crowdsourced testing platform, powered by our proprietary intelligence technology - LeoAI EngineTM, integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit _. We are hiring an Account Director (Bay Area) to focus on new logos and help drive Testlio’s next wave of growth. This is a high-impact role for a proven New Business Developer who thrives in a remote, fast-changing, scale-up environment. You’ll bring a track record of success selling software services or technical products to senior technology leaders — and the drive to create and win new opportunities from day one. At Testlio, you’ll join the _ team, and you’ll have the autonomy to run your book of business like a founder, backed by a collaborative, global team that’s transforming how digital products are tested and launched. If you’re motivated by winning new business, shaping strategy, and accelerating your career in a high-growth company, we want to talk to you. • Win new logos with a purpose: You’re not just selling software; you’re helping world-class companies deliver flawless digital experiences that millions of people use every day. The impact of your work shows up in apps, platforms, and products people love., • Autonomy + ownership: You’ll run your book of business like a founder: build your pipeline, choose your strategies, and have the freedom to test and scale what works — all with leadership support., • High-growth environment: Testlio has achieved eight years of consecutive growth. You’ll be joining at a scale-up stage where processes are evolving and sales playbooks are still being shaped. Hunters thrive here because there’s room to influence, experiment, and win., • Executive access: You’ll sell directly to engineering and product leaders at well-known brands across industries — navigating strategic, high-value conversations that challenge and elevate your skills., • Great Culture: Testlio is a female-founded company, and half our team identifies as women. We’re proud of our _where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers while also contributing to our freelance network., • Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a _Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace., • Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development., • Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with _ who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio., • Proactively identify and pursue new opportunities with digital product and technology executives across industries — you won’t wait for the phone to ring., • Take inbound leads from marketing and our partners and quickly qualify, advance, and close them, while also cold-calling on assigned high-value prospects., • Own the full sales cycle from prospecting and pitching to negotiating and closing — as a high-velocity, entrepreneurial account executive., • Build and manage a robust pipeline that you’ve created through persistence, research, and smart outreach., • Act as the CEO of your region: run it like your own company with the autonomy to grow revenue, deepen client relationships, and drive retention., • Collaborate with internal teams to ensure smooth customer handoffs, but stay focused on winning new logos and expanding your footprint., • Partner with Testlio’s VP of Strategic Development to sharpen target account lists and break into priority prospects with creative strategies., • Learn directly from a proven sales leader, gaining mentorship while building a track record that will accelerate your career in high-growth sales. Technical Skills • A proven record of consistently exceeding quota in selling SaaS, technology services, or consulting solutions to engineering and product leaders., • Strong prospecting and outbound selling skills; you know how to find the decision-makers, get meetings, and close new business., • Confidence leading executive-level conversations, handling complex negotiations, and closing six-figure+ deals. Human Skills • A self-starter with the grit and drive to win. You thrive on creating opportunities, not waiting for them., • Resilient and adaptable: You see setbacks as fuel to push harder and smarter., • Exceptional relationship-building and storytelling ability. Prospects trust you because you listen, understand their challenges, and connect the dots., • A collaborative mindset while you own your results, you partner with teammates to share insights, sharpen approaches, and celebrate wins., • A growth mindset: You embrace feedback, seek out learning, and are motivated to continually elevate your craft. At Testlio, we aim to hire individuals who are excited about their role, thrive in a fully remote environment, and have strong long-term potential with our team. Because we are a fully distributed company, our interview process includes conversations with several team members so you can get a well-rounded understanding of the role, the people you’ll work with, and how we collaborate. As a result, our interview process typically takes 3–4 weeks to complete. Interview Process: • Application, • Recruiter interview, • TestGorilla assessment, • ~3- 4 team and Stakeholder interviews, • Reference checks, • Offer & background check Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the _ of our website. #LI-Remote

At _, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it ourselves at world scale. Legion is building autonomous medical care (the AI doctor), starting with psychiatry. Our AI-native care-delivery platform currently automates 95% of the administrative work required for us to deliver direct patient care. We also recently became the _, allowing us to not only collapse health care’s admin costs but also its clinical labor costs—shifting this industry’s economics from humans to tokens. Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us produce 25K+ total visits in just 2 years, all while holding ops costs flat and achieving industry-leading patient NPS and retention. While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients. Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV. Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by doctors and AI working together. Job Type: Full-Time Role Type: Product / Technical Product Management / Consumer AI / Patient Experience / Retention Ideal Experience Level: 5+ years Location: San Francisco US Visa Sponsorship: Yes Legion is hiring a Technical Product Manager, Consumer + AI to own the consumer product experience that turns AI-native care delivery into something patients can understand, trust, use, and return to. This is not a technical program management role, an enterprise roadmap coordinator role, or a “growth PM” role with healthcare language added on top. You will own real product surface area across Legion’s patient journey: onboarding, intake, eligibility, scheduling, visit prep, provider matching, care-plan clarity, medication workflows, follow-up, renewals, messaging, reactivation, and the moments that make a patient feel safe enough to come back. The right person is technical enough to reason through APIs, data models, event instrumentation, AI workflows, edge cases, system constraints, and engineering tradeoffs, but consumer-minded enough to know that the best product often feels obvious, calm, and human. You should be able to sit with a patient problem, map the underlying clinical and operational workflow, write a crisp product spec, prototype the interaction, instrument the funnel, partner deeply with engineering and design, ship the feature, and decide whether it actually improved care. Legion is a modern consumer AI software company that happens to deliver medical care. That means the product bar is closer to Anthropic, OpenAI, _, Replit, Oura, WHOOP, Duolingo, Chime, Monarch, and the best consumer health companies than to traditional healthcare software. We need someone who can bring that level of product taste, technical speed, and retention thinking into a regulated, high-trust category where quality and safety matter. This is a high-ownership IC role with founder-level visibility. You will work directly with engineering, design, clinical, operations, growth, data, compliance, and the founders to turn messy real-world care delivery into simple, powerful product experiences. Own core patient-facing product surfaces across the full consumer journey: discovery, onboarding, intake, insurance/payment clarity, scheduling, provider fit, visit prep, visit completion, follow-up, care-plan adherence, refills, renewals, messaging, support, retention, and reactivation. Translate complex clinical, operational, regulatory, and AI workflows into simple consumer experiences that reduce anxiety, increase clarity, and help patients know exactly what to do next. Build durable product systems, not one-off features: patient timeline, care status, tasking, reminders, notifications, escalation paths, asynchronous messaging, support deflection, eligibility logic, provider availability, and follow-up workflows. Partner with engineering to scope and ship technically sound products across web, mobile-responsive experiences, backend workflows, APIs, third-party integrations, event pipelines, data models, and AI-assisted workflows. Define and own product metrics for your surface area, including activation, intake completion, scheduling conversion, first-visit completion, time to care, repeat-visit rate, renewal completion, retention, NPS/CSAT, patient confusion, support burden, no-shows, and ops cost per visit. Use PostHog, SQL, analytics tools, customer support data, operational dashboards, and qualitative research to identify patient friction, prioritize product bets, and measure whether shipped work moved the right metrics. Design and run structured experiments where appropriate, while knowing when a healthcare product needs principled product judgment, clinical input, and quality thresholds instead of pure A/B testing. Own product specs, user stories, acceptance criteria, rollout plans, QA checklists, experiment plans, metric definitions, launch notes, and post-launch readouts with enough clarity that engineering, clinical, ops, and growth can all execute cleanly. Prototype quickly using Figma, v0, Lovable, Replit, Cursor, Codex, Claude Code, lightweight scripts, no-code tools, or whatever helps you make product ideas concrete before engineering invests real cycles. Partner with clinical and operations teams to deeply understand real patient and provider workflows, including edge cases: missed appointments, medication refill timing, insurance confusion, state/provider availability, pharmacies, clinical escalations, patient safety concerns, handoffs, and support loops. Partner with compliance, legal, privacy, and clinical leadership to design AI-enabled product experiences with appropriate safeguards, human review, auditability, expectation-setting, and patient trust. Improve Legion’s AI product layer: patient-facing AI interactions, AI-assisted intake, personalization, care navigation, workflow automation, internal copilots, clinical/ops review queues, and evaluation loops that make automation safer and more useful over time. Create product feedback loops from patient conversations, support tickets, provider feedback, drop-off data, session recordings, funnel analytics, and clinical/ops metrics so the roadmap is grounded in real behavior, not vibes. Work with growth and brand to ensure acquisition promises match the actual product experience, so the patients we bring in understand what Legion does, feel properly oriented, and are more likely to stay in care. Raise the product craft bar across Legion: clearer flows, better defaults, fewer dead ends, tighter copy, sharper state handling, cleaner mobile experiences, stronger instrumentation, faster iteration, and more rigorous launch quality. Make Legion’s patient experience feel consumer-grade: fast, clear, calm, trustworthy, and easy to return to. Improve the core retention loop of care: more patients complete intake, make it to their first visit, understand the next step, follow through on care plans, complete renewals when eligible, and come back when they need help. Turn messy clinical and operational workflows into product systems that scale without making patients feel like they are navigating a maze. Ship AI-enabled experiences that feel useful and safe, with clear boundaries around what AI does, what doctors do, and when humans review or intervene. Build a measurement system that makes the patient journey legible: every meaningful step has an owner, a metric, and a path to improvement. Reduce patient confusion and support burden by improving the product itself, not just by adding more manual operations. Help Legion move faster without becoming sloppy: strong specs, smart scoping, crisp decisions, high-quality launches, and honest post-launch learning. Earn trust from engineering because you understand technical constraints and tradeoffs, and from clinical/ops teams because you understand the reality of care delivery. Create product experiences that are emotionally intelligent without being soft, technically sophisticated without being confusing, and ambitious without being reckless. Help build the product foundation for a company that can deliver world-class medical care at dramatically lower cost. 5+ years of product management, product engineering, technical founder, or equivalent experience, with meaningful ownership of consumer-facing web or mobile products. Strong consumer product instincts. You have shipped products that people actually use, understand, trust, and return to, not just internal tools or enterprise workflows. Technical fluency across software product development. You can reason through APIs, data models, event instrumentation, backend workflows, frontend states, AI workflows, latency, failure modes, privacy constraints, and engineering tradeoffs. Hands-on technical curiosity. You can navigate API docs, logs, event payloads, session recordings, agent traces, and enough of a codebase to understand what is really happening without pulling engineers into every first-pass investigation. Experience partnering deeply with engineering and design from problem definition through launch: discovery, PRDs/specs, UX flows, technical scoping, sprint planning, QA, rollout, metric tracking, and iteration. Strong analytical ability. You are comfortable with SQL or equivalent data exploration, product analytics tools such as PostHog, Amplitude, Mixpanel, Looker, Hex, or Mode, and you can define useful metrics without waiting for someone else to hand you a dashboard. Track record improving engagement, retention, activation, conversion, habit formation, lifecycle, or core experience metrics in a consumer product. High product taste and UX judgment. You care about copy, information architecture, interaction design, empty states, error states, mobile responsiveness, notification timing, trust cues, and the emotional texture of the user experience. AI-native working style. You already use tools like Codex, Claude Code, Cursor, Replit, Lovable, v0, ChatGPT, Claude, Figma AI, or similar tools to prototype, analyze, write, synthesize, debug, and move faster. Comfort working on AI-enabled products where the PM must think about prompt behavior, user expectations, evaluation, quality thresholds, fallback paths, human review, auditability, and safety. Healthcare experience is a strong plus but not required. Experience in another trust-sensitive consumer category such as fintech, insurance, family/kids, identity, privacy, marketplaces, wellness, or regulated consumer products is also valuable. Startup operating mode: high agency, low ego, high urgency, strong writing, strong judgment, strong follow-through. You can create clarity without waiting for a perfect org chart. Ability to work cross-functionally with clinical, operations, support, compliance, legal, growth, data, design, engineering, and founders without losing the thread of the user problem. Excellent writing. You can write crisp strategy docs, product specs, launch plans, decision memos, patient-facing copy, and post-launch analyses. Bias toward building. You are happiest when you are close to the product, close to users, close to the data, and shipping. Bonus: experience at or near companies like Anthropic, OpenAI, _, Replit, Cursor, Perplexity, Notion, Duolingo, Oura, WHOOP, Chime, Monarch Money, Rocket Money, Acorns, Function Health, Nourish, General Medicine, Circle Medical, Tava Health, Headway, Rula, Midi Health, Evvy, Ro, Hims & Hers, Thirty Madison, Levels, Superpower, or another breakout consumer product with high craft, high trust, and fast iteration. Salary: $150,000 – $240,000 Early-Stage Equity: Competitive Health Insurance: Medical, dental, and vision benefits Additional Perks: In-person retreats, meal stipends, AI/product tooling budget, learning stipend, home office support Time Off: Flexible, unlimited vacation policy Work Hours: Flexible Work Setup: Remote, with regular in-person product/build sprints Impact: Build the product layer for a company trying to change health care forever. Autonomy and Learning: Own major patient-facing product surfaces end-to-end, from product strategy through technical scoping, launch, measurement, and iteration. Growth Opportunities: As we scale, this role can grow into Senior Product Manager, Staff Product Manager, Product Lead, or Head of Product scope. Apply here: _ Overview of our hiring process: Resume + Application Screen Founder / Product Interview Technical Product Deep Dive Cross-Functional Interviews with Engineering, Design, Clinical/Ops, Growth, and Founders Professional Reference Checks Estimated time-to-hire: 2 weeks Start date: ASAP Hiring manager: Arthur MacWaters Legion Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, contractors, and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law. We encourage applicants from all backgrounds to apply.

About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion. The Contribution You’ll bring to this Role: We are looking for a Business Development Manager for the Restaurant/Food Service, Hospitality, and Grocery/Retail markets. This role will focus on identifying new opportunities, building strong customer relationships, and driving growth across these key sectors. The ideal candidate will bring a deep understanding of industry trends, a proven ability to develop strategic partnerships, and the drive to expand our market presence. Working closely with cross-functional teams, this individual will play a pivotal role in shaping our go-to-market strategy and ensuring we deliver innovative solutions that meet the evolving needs of our customers. In this role, you will report directly to the VP Sales, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: As a member of our Sales team, you’ll have the opportunity to work with leading distributors and top brands in the industry, driving sales efforts that make a real impact. Our sales team is dedicated to building and maintaining strong relationships, ensuring that we deliver the best possible outcomes for our partners and customers. With a strong focus on customer satisfaction, as evidenced by our impressive Net Promoter Score (NPS), you’ll be part of a team that is recognized for its commitment to excellence and customer-centric approach. This role offers the chance to collaborate with some of the best professionals in the field, contributing to the growth and success of a company that’s at the forefront of safety solutions. What You’ll Do at Justrite: • Assist in the coordination and development of action plans for expansion and deeper penetration in the restaurant/food service, hospitality and grocery/retail markets and actively search for new accounts within those markets. , • Compile database of prospective customers for use as sales leads based on information from your market knowledge, trade shows, website inquiries, direct mail responses and other sources., • Market analysis to better understand and penetrate these markets and expand the customer base. Research and analyze current competition and their market share, and work with Marketing and Sales on opportunities to increase market share. , • Create and manage L2 KPI’s and be prepared to present and discuss in monthly L2 KPI reviews with VP Sales., • Continuous education on product knowledge on the JSG portfolio, rules and regulations, and system capabilities., • Develop training tools for JSG teammates and local sellers and present and train as needed. , • Prepare and present training data on market and JSG product solutions to targeted end users. All other duties as assigned.   Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: • BS in Business related field or equivalent combination of education and experience, • Minimum 5 years’ experience in selling and engaging at a high level with decision makers in the restaurant/food service, hospitality and grocery/retail markets, • Negotiating and Planning experience, • Problem Identification & Resolution, • Clear, concise Communication skills, • Experience working in a team environment with an entrepreneurial mindset, • Microsoft Office Suite and CRM experience Additional qualifications that could help you succeed even further in this role include: • Adaptability: Taking on new and additional tasks with comfort and ease and responding to unexpected requirements inherent in such circumstances. Handling and managing new assignments readily., • Customer Focus: Readily responding to meet the needs of others, either inside or outside the organization. Satisfying customers., • Dependability & Reliability: Completing work within organizational protocol and within expectations. Completing work within Standard Operating Procedures., • Curiosity: constantly looking for ways to improve and creatively provide solutions to large customers on a wide scale multi-regionally or nationally, • Problem Solving: Correctly defining complex problems and developing viable work processes as solutions. Fixing work processes. Compensation: The position offers a competitive base salary ranging from $115,000 to $140,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You’ll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We provide flexible hours and alternative work arrangements designed to support a healthy work-life balance. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you’re protected with company-paid short and long-term disability insurance. To ensure you’re at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you’ll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. Metro Vein Centers is seeking an experienced and dynamic Patient Intake Coordinator Sales Manager to to serve as a front-line people leader for a team of approximately 10–15 Patient Intake Coordinators. This role is focused on daily coaching, performance management, and accountability. You will be directly responsible for ensuring your team hits key performance indicators (KPIs) including ultrasounds attended, booking conversion, quality assurance (QA), efficiency, and patient experience standards. This is a hands-on leadership role, ideal for a manager who thrives in the day-to-day work of developing reps, addressing performance gaps quickly, and building a high-performing, patient-focused team. The Manager will report directly to the Director of Sales and work closely with QA, leadership, HR, and marketing. • Frontline Team Leadership, • Directly manage and coach 10–15 Patient Intake Coordinators in a remote environment, • Conduct regular 1:1s focused on performance, skill development, and goal attainment, • Set clear expectations and hold team members accountable to KPIs and quality standards, • Performance Coaching & Accountability, • Monitor daily, weekly, and monthly performance metrics including Ultrasounds Attended, appointments booked, conversion rates, productivity and efficiency (calls, handle time, etc.),, • Deliver timely actionable coaching based on call reviews, QA audits, and performance trends, • Implement and manage performance plans when expectations are not met., • Patient Experience, • Ensure consistent adherence to PIC call quality standards, patient education requirements, and compliance expectations, • Coach reps to balance sales effectiveness with empathy and patient trust, • Reinforce high standards in patient communication, professionalism, and accuracy, • Execution of Strategy & Process, • Execute established sales processes, messaging, and workflows consistently across the team, • Support the rollout of new initiatives (CRM updates, call flows, messaging changes, tools) by reinforcing adoption at the rep level, • Identify process friction or training gaps and escalate feedback to leadership, • Scheduling & Coverage Support, • Partner with leadership to ensure adequate coverage during peak hours, • Help manage schedule adherence and real-time coverage needs, • Culture & Team Engagement, • Foster a positive, results-driven team culture centered on accountability, continuous improvement, and patient care, • Celebrate wins, reinforce standards, and address performance issues directly and constructively, • 1+ years of experience managing or leading a customer-facing sales or intake team, • Direct people management experience, including coaching, performance management, and accountability, • Experience managing KPIs, QA standards, and productivity metrics, • Comfort operating in a fast-paced, high-volume, remote environment, • Strong communication skills with the ability to deliver clear, candid feedback, • Experience using CRM platforms (HubSpot preferred) or similar systems The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: • Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for., • Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients., • A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy., • Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes., • Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy _.