CSR/Dispatcher
18 days ago
San Jose
Job Description Job Title: Dispatcher Location: San Jose, CA Company: Sandium Pay: $20 – $30 per hour (DOE) + Bonuses Schedule: 8:00 AM – 4:30 PM Monday - Friday Position Summary: Sandium Heating and Air Conditioning is seeking a highly organized and customer-focused Dispatcher to support our growing HVAC and Plumbing service teams. The ideal candidate thrives in a fast-paced environment, communicates clearly and professionally, and ensures our field technicians are efficiently dispatched to provide 5-star service. Key Responsibilities: * Schedule and dispatch HVAC and plumbing technicians to service calls in a timely, efficient manner * Communicate with customers regarding appointment status, ETA updates, and service follow-ups * Prioritize incoming jobs based on urgency, location, and technician availability * Monitor technician routes and adjust scheduling as needed for optimal efficiency * Collaborate with Customer Service, Sales, and Field Managers to resolve scheduling issues or customer concerns * Maintain accurate job information in dispatching software (ServiceTitan experience a plus) * Follow standard operating procedures and escalate issues when necessary * Assist with after-hours or emergency call dispatching as required Qualifications: * MUST have previous dispatch, scheduling, or call center experience preferred in HVAC/Plumbing/Construction industry * Strong multitasking and organizational skills * Excellent verbal and written communication * Calm under pressure with a proactive problem-solving mindset * Proficient with computers, scheduling software, and mobile communication tools * Willingness to work weekends, nights, and holidays as needed What We Offer: * Competitive hourly pay ($20–$30/hour based on experience) * Bonus opportunities * Career growth in a stable and well-respected company * Team-oriented, supportive work environment * Benefits eligibility after onboarding period Powered by JazzHR VjwCZt0VrW