Part Time Front Desk Associate
15 days ago
Denver
Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Hourly PLUS TIPS, averaging $18-21/hour, • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options, • Competitive hourly base pay, plus tips; sales bonuses, • Medical, dental, and vision insurance benefits, • Merit-based pay increases This position requires: • Sales experience and confidence (membership sales are highly valued!), • Customer service experience (retail, restaurant), • Computer/ Technology proficiency, • A passion for dogs and dog health & wellness!, • Reliable transportation Tasks: • Drive membership sales through health and wellness education, • Drive key performance indicators average ticket price and rebook ratio through memberships, service, • add-ons, and retail sales, • Develop membership leads; Follow up with potential members, • Answer phone calls, schedule customer appointments, manage customer profiles and records, • Manage cash drawer responsible for daily cash handling, • Manage customer expectations; Resolve customer concerns; Retain memberships, • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable, • Perform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:, • Confidence in selling services and products, • Ability to connect with customers (both canine and human!) and provide outstanding customer service, • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services, • Effective communication with team members and dog parents (in person and on the phone), • Independently solve problems using Scenthound values and culture as a guide, • Attention to detail, • Time-management; Scheduling appointments efficiently, • Accountability; hold oneself and others to Scenthound standards