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As a Knowledge Management Specialist within the Customer Operations team, you will serve as a critical strategic partner across Customer Care, Risk and Payments, and Fraud Operations. The Knowledge Management Specialist is a key decision-maker and trusted SME who influences operational strategy at t

Job Description Location Highlight Health is a mission-driven company that protects consumer rights and controls healthcare costs exclusively for self-funded employers and their stop loss carriers. We are a profitable, fast-growing company without private equity investors. We are looking for an experienced project manager to plan and execute complex strategic initiatives. While this role resides in the Technology department, project teams will be cross-functional and not all projects will be IT focused. The manager needs to have excellent written and verbal communication skills. They will need to communicate effectively with technical teams, business staff, and leadership to keep team members on task and projects moving forward. They will diligently track project status to generate progress reports for leadership, including potential blockers and solutions. They must be able to manage multiple projects at once, with a strong ability to prioritize. We want a candidate with people management experience. The manager will set and document monthly goals with their direct reports. These goals will ensure that staff are contributing to strategic initiatives while continuously learning and developing. Highlight Health engineers new ways to protect consumer rights and control healthcare costs for self-funded employers. Nearly every American has felt the pain of the skyrocketing cost of healthcare. Highlight Health brings them solutions. We use our subject-matter expertise to reduce costs for employers and relieve ordinary Americans of burdensome medical costs. Highlight Health is proud of its inclusive workplace that brings together highly skilled leadership and employees from all walks of life. Our company is headquartered in two cities along the Northeast Corridor with an affordable cost of living: Philadelphia, PA and Newark, NJ. If you are passionate about fighting fraud, waste, and abuse in medical billing, Highlight Health is the company for you. We are a fast-growing startup, and we value the contributions and ideas of all our team members. In this role, you will play a key part in increasing our project velocity to improve operational efficiency and enable new capabilities. You will have the opportunity to help define our project management processes. You can shape the way our teams get work done and have an impact. Essential Duties and Responsibilities • Project Leadership:, • Plan, execute, and oversee projects from initiation through completion., • Define project scope, goals, deliverables, timelines, and budgets., • Identify and manage project risks and dependencies., • Communicate effectively with internal and external stakeholders to ensure alignment., • Monitor project performance and generate regular progress reports., • Report project status, including areas needing improvement, to the leadership team on a weekly basis., • Track the status of all projects in an online project management system that can be shared with leadership and front-line managers., • Manage risk and openly report project challenges and potential delays., • Projects span technology, legal, financial, claims analysis, and operations., • People Management:, • Directly manage and mentor a team of 3–8 team members, all on the technology team (software engineers, data scientists, etc)., • Conduct regular one-on-one meetings, performance reviews, and professional development planning. Create written monthly goals for all direct reports., • Foster a collaborative, inclusive, and high-performance team culture., • Manage team workload allocation and support career progression., • Foster a culture of accountability and continuous improvement., • Process Improvement:, • Recommend and implement best practices for project and team management., • Identify opportunities for process enhancements and efficiency gains., • Come to work each day with the goal of making at least one thing better. More efficient. More practical. Easier to use. More profitable. Experience and Qualifications Minimum Qualifications • At least 5 years of experience in project management with at least 2 years of people management responsibility., • Proven success in managing complex projects and leading cross-functional teams., • Strong understanding of project management methodologies (Agile, Scrum, Waterfall)., • Excellent interpersonal, leadership, and communication skills., • Bachelor’s degree., • PMP or similar certification. Compensation and Benefits • Salary Range: $95,000+, • Highlight Health offers an attractive benefits package, with healthcare cost reimbursement, paid time off, commuting benefits, short-term disability, an employer 401(k) contribution, and bonuses., • After 90 days of employment, you may work from home 1 day/week. How to Apply • Submit your resume., • Submit a mandatory cover letter.

About Us Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. About the role As the Assistant Manager in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day-to-day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service. Responsibilities Manage Operations and Drive Results • Assist General manager in developing, engaging, inspiring, and motivating staff members, • Recruit and train top talent for the restaurant, • Aid General manager in achieving operational goals and budget targets, • Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes, • Demonstrate effective floor management by optimizing staff deployment for maximum efficiency, • Drive restaurant sales and service efficiency by resolving operational obstacles, • Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines, • At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant, • Demonstrated ability to effectively manage and develop teams of 15+ members, • Ability to lead and motivate a team in a fast-paced environment, • Attention to detail and a strong drive for efficiency and accuracy, • Demonstrates professionalism and adheres to policies and procedures, • Exhibits effective verbal and written communication skills, • Must be 21 years old and legally authorized to work in the US, • Must be able to lift 50 pounds, • Must be able to stand for a full shift while working, • Must have open availability, including night and weekend availability Role Details • Salary Range: $57750 per year - $70500 per year, • Location: Home Location to be determined upon assignment, within 40 miles from Livingston, New Jersey Bench Position Acknowledgment By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned to you. Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location, as determined by the Company and based on business needs. Your home location assignment will be communicated to you in alignment with operational requirements and organizational priorities. Benefits • Medical, Dental, and Vision Insurance, • 100% employer-paid Life Insurance, • 401(k) Retirement Plan, • Employer match for Health Savings Account (HSA), • Learning and Development opportunities to advance your career, • Employee Stock #WonderAC3 An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits: • The candidate’s ability to perform the tasks in the available job role., • The candidate's self-rated skill proficiency. A final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.

About Us Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. About the role As the Assistant Manager in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day-to-day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service. Responsibilities Manage Operations and Drive Results • Assist General manager in developing, engaging, inspiring, and motivating staff members, • Recruit and train top talent for the restaurant, • Aid General manager in achieving operational goals and budget targets, • Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes, • Demonstrate effective floor management by optimizing staff deployment for maximum efficiency, • Drive restaurant sales and service efficiency by resolving operational obstacles, • Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines, • At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant, • Demonstrated ability to effectively manage and develop teams of 15+ members, • Ability to lead and motivate a team in a fast-paced environment, • Attention to detail and a strong drive for efficiency and accuracy, • Demonstrates professionalism and adheres to policies and procedures, • Exhibits effective verbal and written communication skills, • Must be 21 years old and legally authorized to work in the US, • Must be able to lift 50 pounds, • Must be able to stand for a full shift while working, • Must have open availability, including night and weekend availability Role Details • Salary Range: $57750 per year - $70500 per year, • Medical, Dental, and Vision Insurance, • 100% employer-paid Life Insurance, • 401(k) Retirement Plan, • Employer match for Health Savings Account (HSA), • Learning and Development opportunities to advance your career, • Employee Stock #WonderAC3 An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits: • The candidate’s ability to perform the tasks in the available job role., • The candidate's self-rated skill proficiency. A final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.

About Us Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. About the role As the Assistant Manager in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day-to-day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service. Responsibilities Manage Operations and Drive Results • Assist General manager in developing, engaging, inspiring, and motivating staff members, • Recruit and train top talent for the restaurant, • Aid General manager in achieving operational goals and budget targets, • Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes, • Demonstrate effective floor management by optimizing staff deployment for maximum efficiency, • Drive restaurant sales and service efficiency by resolving operational obstacles, • Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines, • At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant, • Demonstrated ability to effectively manage and develop teams of 15+ members, • Ability to lead and motivate a team in a fast-paced environment, • Attention to detail and a strong drive for efficiency and accuracy, • Demonstrates professionalism and adheres to policies and procedures, • Exhibits effective verbal and written communication skills, • Must be 21 years old and legally authorized to work in the US, • Must be able to lift 50 pounds, • Must be able to stand for a full shift while working, • Must have open availability, including night and weekend availability Role Details • Salary Range: $64350 per year - $78750 per year, • Medical, Dental, and Vision Insurance, • 100% employer-paid Life Insurance, • 401(k) Retirement Plan, • Employer match for Health Savings Account (HSA), • Learning and Development opportunities to advance your career, • Employee Stock #WonderAC3 An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits: • The candidate’s ability to perform the tasks in the available job role., • The candidate's self-rated skill proficiency. A final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.

Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct. Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally. Relationship Manager serves the needs of the community commercial bankin

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Store Manager About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings: • Paid bi-weekly, • Health benefits: medical, dental, vision, • 401k, • Tuition assistance, • Associate discounts and perks, • Paid time off for fulltime associates, • Career pathing PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. ESSENTIAL RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating., • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback., • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader., • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning., • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results., • Cascades information to associates and adjusts team priorities to meet goals and commitments., • Ensures continued alignment and responds effectively to a changing environment., • Address and administer associate complaints and grievances., • Recognizes and celebrates associates driving overall associate engagement., • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy., • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns., • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience., • Evaluates operations and seeks opportunities to continuously improve processes and services., • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups., • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team., • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures., • Prioritizes and ensures a safe environment for our associates, pets, and pet parents., • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents., • Communicates business and financial objectives to other leaders within the store., • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate., • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed., • Deliver corporate strategy and profitability goals by executing the direction set leadership., • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed, • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets., • Manages expenses such as labor and supplies and any other relevant store metrics., • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation., • Creates and posts schedules for the entire store., • Accountable for processing payroll weekly and managing labor within a budget., • Executes daily, weekly, and monthly reporting and paperwork as required by the Company., • 4-6 years of retail leadership or experience in a customer-focused environment., • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed, • Proficiency in computer applications., • Strong written and verbal communication skills., • Ability to react under pressure and maintain composure., • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at ___. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Applicants must be the age of 18 or over, unless located in Montana or where otherwise required by local or state law. For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

About Us Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. About the role As the General Manager of a Wonder restaurant, you'll lead day-to-day operations, ensuring exceptional service and driving business growth. Your key responsibilities include managing operations to achieve results, prioritizing food safety and team member safety, and providing best-in-class customer service. With your people-centric leadership, you'll create an outstanding dining experience while contributing to the success of your restaurant. Responsibilities Manage Operations and Drive Results • Lead, engage, and motivate a team of hourly restaurant team members, as well as supporting management staff, • Recruit, onboard, and train top-tier talent for your restaurant, • Manage P&L to meet operational goals and adhere to the budget, • Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes, • Demonstrate effective floor management by optimizing staff deployment for maximum efficiency, • Address performance issues promptly and respectfully through coaching, counseling, and conflict resolution, • Drive restaurant sales and service efficiency by resolving operational obstacles, • Prioritize team member safety through clear communication and leading by example, • Ensure all team members deliver excellent customer service, • Monitor team performance from the customer's perspective and acknowledge outstanding performance, • Proven experience as a General Manager or in a similar leadership role within a high-volume QSR or full-service restaurant, • Demonstrated ability to effectively manage and develop teams of 15+ members, per shift, • Experience managing operations of a restaurant including food waste and cost, labor, and P&L reporting, • The ability to take in many variables to find the best solution to a problem, • Ability to lead and motivate a team in a fast-paced environment, • Attention to detail and a strong drive for efficiency and accuracy, • Demonstrates professionalism and adheres to policies and procedures, • Exhibits effective verbal and written communication skills, • Must be 21 years old and legally authorized to work in the US, • Must be able to lift 50 pounds, • Must be able to stand for a full shift while working, • Must have open availability, including night and weekend availability Role Details • Salary Range: $105000 per year - $112875 per year, • Location: Home Location to be determined upon assignment, within 40 miles from Fort Lee, New Jersey Bench Position Acknowledgment By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned to you. Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location, as determined by the Company and based on business needs. Your home location assignment will be communicated to you in alignment with operational requirements and organizational priorities. Benefits • Medical, Dental, and Vision Insurance, • 100% employer-paid Life Insurance, • 401(k) Retirement Plan, • Employer match for Health Savings Account (HSA), • Learning and Development opportunities to advance your career, • Employee Stock #WonderAC1 An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits: • The candidate’s ability to perform the tasks in the available job role., • The candidate's self-rated skill proficiency. A final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.

Analyst/AVP Credit Trade Support Capital Markets Operations.Global Markets Middle Office Trade Support Location: Jersey City, NJ 8:00am to 5:00pm EST, Monday-Fri The Credit Trade Support team provides essential operational risk management and control, preserving and enhancing the firm's assets and

Job Description: This is where the detailed job description goes.It provides an overview of the role, responsibilities, and expectations.It's important to highlight the key skills and qualifications required for the position.Key Responsibilities: Here, list the main duties and tasks that the role en

This includes providing risk guidance/expertise, assistance and advisory support to business leaders on managing operational risks in accordance with the Company's ORM framework; ensuring that operational risks are properly identified, assessed, monitored, controlled and reported; collaborating as a

Job DescriptionCompany Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: • Management Supervision:, • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Prepare, oversee, and be accountable for departmental annual operating budgets., • Key Account Management:, • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Communicate effectively with colleagues, internal/external customers, stakeholders, vendors/consultants, and business partners., • Regulations/Rules/Standard Operating Processes:, • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Ensure compliance with internal controls and other regulatory and contractual guidelines., • Department Improvements/Reports:, • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Prepare detailed departmental operational and management reports., • Miscellaneous:, • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Ability to travel when required.Qualifications Education/Experience/Background: • B.S. degree in business or related field., • MBA preferred but not required., • 10+ years of experience leading service operations., • 10+ years of experience in a leadership role managing non-exempt/exempt employees., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools., • Attention to detail., • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Ability to sit for extended time periods., • Must be able to see clearly and hear., • Must be able to speak to give direction and converse with others. Additional Information Pay Range: $130000 to $145000 per year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 20% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

ABOUT Enlisted Sailors in the Navy Cryptology community analyze encrypted electronic communications, jam enemy radar signals, decipher information in foreign languages, and maintain state-of-the-art equipment and networks used to generate top-secret intel. Their other responsibilities include: - Collecting, analyzing, and reporting on communication signals - Utilizing computers, specialized computer-assisted communications equipment, and video display terminals - Serving as an important part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and develop unmatched knowledge of the battlespace during wartime RESPONSIBILITIES Within Navy Cryptology, there are distinct focus areas that have their own training paths and job descriptions. Each CT role works under the oversight of Cryptologic Warfare Officers (four-year degree required) or Cyber Warfare Engineers (four-year degree required) – and potentially both. Cryptologic Technician Interpretive (CTI) – CTIs serve as experts in linguistics (including Arabic, Chinese, Korean, Persian-Farsi, Russian, and Spanish) and deciphering information in other languages. Their responsibilities include: - Collecting, analyzing, and exploiting foreign language communications of interest - Transcribing, translating, and interpreting foreign language materials - Providing cultural and regional guidance in support of Navy, Joint Force, national, and multinational needs Cryptologic Technician Technical (CTT) – CTTs serve as experts in airborne, shipborne, and land-based radar signals. Their responsibilities include: - Operating electronic intelligence-receiving and direction-finding systems, digital recording devices, analysis terminals, and associated computer equipment - Operating systems that produce high-power jamming signals used to deceive electronic sensors and defeat radar-guided weapons systems - Providing technical and tactical guidance in support of surface, subsurface, air, and special warfare operations Cryptologic Technician Networks (CTN) – CTNs serve as experts in communication network defense and forensics. Their responsibilities include: - Monitoring, identifying, collecting, and analyzing information - Providing computer network risk mitigation and network vulnerability assessments and incident response/reconstruction - Providing network target access tool development - Conducting computer network operations worldwide in support of Navy and Department of Defense missions Cryptologic Technician Maintenance (CTM) – CTMs serve as experts in the preventive and corrective maintenance of sophisticated cryptologic equipment, networks, and systems. Their responsibilities include: - Installing, testing, troubleshooting, repairing, or replacing cryptologic networks, physical security systems, electronic equipment, antennas, personal computers, auxiliary equipment, digital and optical interfaces, and data systems - Configuring, monitoring, and evaluating Information Operations (IO), Information Warfare (IW) systems, and Information Assurance (IA) operations Cryptologic Technician Collection (CTR) – CTRs serve as experts in intercepting signals. Their responsibilities include: - Analyzing and reporting on communication signals using computers, specialized computer-assisted communications equipment, video display terminals, and electronic/magnetic tape recorders - Exploiting signals of interest to identify, locate, and report worldwide threats - Providing tactical and strategic signals intelligence, technical guidance, and information warfare support to surface, subsurface, air, and special warfare units WORK ENVIRONMENT Cryptologic Technicians perform a variety of duties worldwide, at numerous overseas and stateside shore commands; aboard surface ships, aircraft, and submarines; and with Naval Special Warfare – generally dividing time between assignments ashore and afloat. Duties could be performed in an office setting, lab-type setting, specialized maintenance shop, secure space, or watch environment. As a CT, you may work independently or as part of small, coordinated teams – ultimately under the supervision of Information Warfare Officers (four-year degree required) or Cyber Warfare Engineers (four-year degree required). TRAINING & ADVANCEMENT Upon completion of initial 7–9 week Recruit Training (known as Boot Camp), those pursuing a Cryptologic Technician role report to either Pensacola, Fla., or Monterey, Calif., to receive formal Navy schooling in their specialty area within the field of cryptology. This consists of technical “A” School and possibly advanced “C” School or “F” School. CTI training – Class “A” School is broken into two phases. Phase One takes place at the Defense Language Institute, Monterey, Calif., and is anywhere from 27 to 64 weeks long. Phase Two is 12 weeks long. Class “F” School is conducted at the Regional Center for Excellence in Monterey, Calif. CTT training – Class “A” School is approximately 17 weeks long. After “A” school, some CTTs will attend a Class “C” School that is approximately 26 weeks in duration. The schools are located in Pensacola, Fla. CTN training – Class “A” School is 26 weeks long and located in Pensacola, Fla. CTM training – Class “A” School is approximately 10 weeks in duration and located in Pensacola, Fla. CTR training – Class “A” School is approximately 22 weeks long. The school is located in Pensacola, Fla. Promotion opportunities are regularly available but competitive and based on performance. It’s also important to note that specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields. To learn more about the specific training path for any of the focus areas within the field of cryptology, locate a recruiter. EDUCATION OPPORTUNITIES Beyond offering access to professional credentials and certifications, Navy technical and operational training in the field of intelligence can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through opportunities like the following: - Navy College Program and Tuition Assistance - Post-9/11 GI Bill QUALIFICATIONS & REQUIREMENTS A four-year degree is not required to become a member of the Navy electronics community. There are some specific requirements that apply to electronics jobs in advanced programs such as SECF and NF. Contact a recruiter for details. A high school diploma or equivalent is required to become an Enlisted Sailor in the cryptology field in the Navy. Those seeking a Cryptologic Technician position must be U.S. citizens who can meet eligibility requirements for a Top Secret/Sensitive Compartmented Information security clearance. They should have an interest in advanced electronics and technology; exceptionally good character; good speaking, writing, and record-keeping skills; a good working aptitude for math; and the capability to do highly detail-oriented, highly classified work. Specific qualifications vary depending upon specialization area within the field of cryptology. Contact a recruiter for details. General qualifications may vary depending upon whether you’re currently serving, whether you’ve served before, or whether you’ve never served before.

Job DescriptionTo proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: Under the direct supervision of the Chief Operating Officer, the Senior Aquatics Director plans, and supervises day-to-day programs and activities of the YMCA of Montclair Park Street location. The Park Street location instructs 400+ participants in each session of swimming lessons. The Senior Aquatics Director will support the program planning and quality standards in compliance with Association standards. The Senior Aquatics Director will work collaboratively with the Aquatics Director at the Geyer Branch to ensure program objectives are met consistently across the association. This position is expected to train lifeguards and swim instructors and to provide a leadership presence during peak times of high swimmer volume and swim lessons. Creates a positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner to collaborate with others, identifying and meeting our community needs. ESSENTIAL FUNCTIONS: • Recruits, hires, trains, develops, schedules and directs personnel and volunteers. Ensure records of staff certifications are current and complete., • Constantly evaluate staff performance and intervene immediately when a safety issue is present providing corrective solution. Develop strategies to motivate staff and achieve department goals., • Develops and monitors program budget to meet fiscal objectives. Administer the budget and exercises necessary controls to ensure operations are carried out in a balanced fiscal position., • Ability to perform all functions as those they supervise., • Direct and supervise program activities to meet the needs of the community and fulfill YMCA objectives, while developing and implementing new aquatic programming., • Schedules swim classes, programming, and coordinates pool time for water fitness, camps, swim team practices and meets. Create flyers and share department information with marketing, membership and other departments as needed., • Able to provide grant deliverables in conjunction with the development department., • Schedule facility rentals and programming with community partners., • Assists in marketing and distribution of program information., • Responsible for conducting and documenting safety drills, audits and monthly in-service training., • Monitors daily pool operations to adhere to all state, local and YMCA health and safety regulations., • Conducts and ensures proper maintenance of pools. Secures and schedules pool facilities. Maintains accurate records of pool chemical levels and facility maintenance., • Conducts lifeguarding, swimming instruction, CPR/AED, First Aid and Oxygen training., • Active involvement in the planning and promotion of the Employee Annual Campaign., • Models’ relationship building skills (including Listen First) in all interactions. Responds to members and community inquiries and concerns in a timely manner., • Attend staff meetings and training as assigned. Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants., • Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk., • Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk., • Respond quickly to policy and procedure violations using the Y’s disciplinary procedures and respond seriously and confidentially to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements., • Communicates to all employees and volunteers the Y’s commitment to protect our members from abuse., • Assist in all other areas as assigned and complete all projects and assignments as assigned by supervisor. LEADERSHIP COMPETENCIES: • Mission Advancement: Models and teaches YMCA values. Cultivates relationships to support fundraising., • Collaboration: Champions inclusion activities, strategies and initiatives. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailor’s communication to the appropriate audience. Provides staff with feedback, coaching, guidance and support., • Operational Effectiveness: Provides others with frameworks for making decisions. Develop plans and manage best practices through engagement of team. Holds staff accountable for high quality results using formal processes to measure progress., • Personal Growth: Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Share new insights. Facilitates change, models adaptability and an awareness of the impact of change. QUALIFICATIONS: • Bachelor of Science in Physical Education or its equivalent in education and/or experience., • Minimum age of 25 with 5 or more years of aquatics management experience., • Current YMCA or American Red Cross Lifeguarding Instructor certification., • Current WSI or YMCA Swim Lesson Instructor Certification preferred and obtain trainer status within 1 year of hire., • Ability to make sound judgement and decision making., • Ability to lead others and to relate effectively to diverse groups of people from all social and economic segments of the community., • Ability to communicate effectively-verbally and in written form-with members, staff and volunteers., • Maintain all required certifications (active)., • Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment. WORK ENVIRONMENT & PHYSICAL DEMANDS: • Must be able to frequently perform the following physical activities, swim, bend, stoop, kneel, twist, reach with hands, sit stand for extended periods of time, walk, lift and carry up to 50 pounds, and communicate verbally., • Must maintain lifeguard certification level of physical and mental readiness., • Must be able to adequately hear noises and distinguish distress signals. Ability to pass lifeguard water skills assessment., • Must be able to remain alert., • Adequate ability to hear noises and distinguish distress signals., • Ability to continuously scan all areas of the pool with clear vision., • Ability to perform strenuous physical tasks necessary for water rescue., • Ability to communicate verbally, including projecting voice across distance in normal and loud situations., • Ability to work inside and outside (environments include humidity, heat, cold, and inclement weather conditions)., • Must maintain a neat and professional appearance. COMPANY BENEFITS: Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals. ANNUAL SALARY: $70K–$80K WORK SCHEDULE: Monday to Friday

Job Description About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. ⁠‌⁠⁠️‍⁠️‍️‍‌ ‌️‍⁠️‍‌️‍ ‌About the Role We are seeking a highly analytical and detail-oriented Broker Dealer Operations Control Associate to join our team. In this role, you will play a critical part in maintaining operational integrity, ensuring compliance with regulatory standards, and mitigating risk within broker-dealer operations. You will collaborate with various teams to oversee trade settlements, reconciliations, regulatory reporting, and internal audits, ensuring seamless day-to-day operations. Key Responsibilities • Monitor and evaluate broker-dealer operational processes to identify potential risks and ensure compliance with regulatory requirements., • Conduct trade reconciliations and settlement oversight to maintain accuracy and efficiency., • Assist with internal audits and regulatory reporting, collaborating with compliance teams to ensure adherence to FINRA, SEC, and other industry regulations., • Develop and implement operational control procedures to mitigate risk and enhance efficiency., • Investigate discrepancies, trade breaks, and operational issues, resolving them in a timely manner., • Work closely with front-office, back-office, and compliance teams to optimize operational workflows. Qualifications • Bachelor's degree in Finance, Business, Economics, or a related field., • 5+ years of experience in broker-dealer operations, risk management, self-clearing or introducing broker model, • Strong understanding of FINRA, SEC, and other regulatory guidelines., • Excellent analytical skills and attention to detail., • Proficiency in Microsoft Excel, data analytics tools, and trade settlement platforms., • Strong problem-solving abilities and ability to work in a fast-paced environment. What We Offer: • Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents, • 401k Employer Contribution: We match your contributions to help you grow your retirement savings, • Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy, • Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work, • Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $70,000 - $140,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center