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  • Head of Corporate IT & Security
    Head of Corporate IT & Security
    hace 2 horas
    Jornada completa
    New York

    About Blank Street Blank Street is on a mission to become the defining food beverage brand of our generation. At 100+ locations, we've built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we're shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences. Add a Spark to the Ordinary Corporate IT is a critical enabler of how Blank Street grows, powering our teams to move fast, stay connected, and operate securely at scale. This role leads the strategy and execution of Corporate IT, with clear decision-making ownership and close, dotted-line partnership with Field IT leads across the US and UK to ensure a seamless, high-performing experience across every store and office. What You'll Own: • Corporate IT strategy and operating model (support intake, prioritization, escalation, documentation), • Dotted-line partnership with Ishaq (UK Field IT) and alignment with the US Field IT hire --- you set global strategy and standards, local teams execute, • Security fundamentals: identity, access, endpoint security posture, incident readiness, • MDM and endpoint standards: provisioning, compliance, refresh cycles, secure configuration baselines, • SaaS consolidation: reduce sprawl, manage vendors, improve cost and risk controls, • Training and enablement: onboarding/offboarding, security hygiene, self-serve playbooks, • AI enablement and governance: safe usage policy, approved tools, training, evaluation of new tools, • Field IT alignment (US + UK): standards, tooling alignment, decision-making, escalations Who You Are: • Senior operator who can set strategy and build an IT operating model from scratch --- this is a greenfield function, • Strong security and risk mindset with practical, hands-on execution, • Clear communicator who can train and influence across the business, from store teams to executives, • Comfortable working across geographies (US + UK) and multiple retail sites, • Experience with AI governance and establishing safe usage policies across an organization Requirements: • 8+ years in Corporate IT, IT Operations, Security, or related roles, • Hands-on experience with identity/access management and endpoint management (MDM), • Experience consolidating SaaS tools and managing vendors/budgets, • Experience operating across multiple sites and geographies, • Experience building or scaling an IT function (not just maintaining an existing one), • Familiarity with AI tool governance and policy development is a plus, • Background in retail, hospitality, or multi-site consumer businesses is a plus Benefits \& Perks: • $150,000 - $200,000 annual base salary, • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • VP of Operations
    VP of Operations
    hace 3 días
    $180000–$200000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy \& Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth \& New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience \& Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People \& Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance \& NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience -with significant experience in the fast casual sector, • Proven success leading multi-market operations and supporting new market expansion, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA

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  • Ultrasound Technologist
    Ultrasound Technologist
    hace 3 días
    $41.39–$67.21 por hora
    Jornada completa
    Manhattan, New York

    Location: Cooperstown, NY Key Responsibilities • Perform diagnostic ultrasound examinations in various specialties, adhering to departmental protocols., • Operate sonographic equipment independently and accurately interpret and communicate findings., • Ensure patient safety and comfort by practicing proper precautions and maintaining equipment., • Verify appropriate tests are ordered and performed for each patient., • Serve as a professional example, promoting prompt, courteous service and positive public relations., • Assist in the training and orientation of new Sonographers., • Contribute to the implementation of new testing procedures and the evaluation of current staff., • Manage financial responsibilities related to departmental procedures, maximizing reimbursement for care., • Maintain departmental supplies cost-effectively., • Stay informed of institutional events, policies, and developments in vascular technology and diagnostic medical sonography., • Participate in quality improvement/quality assurance initiatives and accreditation requirements., • Collaborate with radiologists, vascular surgeons, nursing, and technical staff, ensuring effective communication., • Explain procedures to patients and family members, providing reassurance., • Document all necessary anatomy and pathology, preparing preliminary impression sheets., • Accurately complete computer-generated reporting and database entries using EMR, PACS, and other systems Qualifications Education: • Completion of Diagnostic Medical Sonography (DMS) or Vascular Technology education, required. License/Certification: • BLS Certification required for all levels. Other Details Light physical work; occasional travel/exposure risks Pay: $41.39–$67.21/hr Comprehensive benefits + PTO EEO employer

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  • Guest Experience Specialist
    Guest Experience Specialist
    hace 3 días
    $70000–$75000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Employee Relations Partner
    Employee Relations Partner
    hace 4 días
    $80000–$90000 anual
    Jornada completa
    Allendale

    Position & Perks: The HR Manager oversees Employee Relations issues and trends in their assigned region. The HR Manager acts as strategic partner to provide practical, consistent, and proactive support to Area Directors, Managers, and Employees to improve culture and legal compliance. The HR Manager supports a Company Culture that emphasizes employee engagement and recognition, integrity, passion for service, productivity, and professional development. Note: This position is on-site and is not hybrid or remote. We offer a wide package of Benefits including healthcare, PTO, 401k, Paid Holidays and much more! Responsibilities: • Partner with Operations, Management, and HR support team to provide direction and assistance for field operations in the day-to-day human resources administration in accordance with the Company’s policies, procedures, and applicable laws., • Accountable for oversight and management of all Employee Relations for their designated market; conduct or direct investigations as needed resulting from both formal and informal internal / external complaints, • Ownership for their region’s EthicsPoint cases; respond to all complaints, grievances, policy resolution issues, discipline, etc. in a timely manner to recommend outcomes and ensure proper documentation for records., • Draft clear, defensible investigation summaries and recommendations aligned with company precedent, • Independently assess investigation scope, credibility, risk level, and escalation thresholds; determine when to involve Legal or senior HR leadership, • Oversee the other HR Manager’s region’s issues as needed when they are out on PTO, • Analyze Employee Relations data, EthicsPoint trends, and repeat risk indicators to inform policy, training, and Operational and cultural changes; Use data to proactively reduce ER volume and compliance exposure within assigned region, • Communicate and enforce company policies and procedures., • Partner with Director of HR to formulate and implement strategies for employee engagement, recognition, retention, and culture, • Maintain and coordinate all legal files and document coordination for suits and claims for the geographical area of responsibility., • Presents training to concept Managers and others on employee relations and fair employment practices., • Proactively identify risks and ensure the department and company is operating in compliance with federal and state laws., • Maintain consistency and alignment with Operations in the areas of performance management and development with restaurant Management team, outline growth and development opportunities in partnership with Learning and Development team., • Collaborate with Benefits department to mitigate risk and ensure a safe work environment regarding accommodations, Fitness for Duty, and return to work clearance., • May be required to represent company during DOL investigations, legal cases, or to advise concept personnel., • Coordinates or assists at various company outings and cultural initiatives as needed. Qualifications: • Proven ability to manage high-volume Employee Relations casework, including multiple concurrent investigations, tight timelines, and fast-paced decision-making, • Demonstrated experience balancing legal risk, operational realities, and organizational culture in a frontline hourly environment, including support of operations in complex jurisdictions (e.g., NYC, NJ, multi-state compliance environments), • Expert knowledge of labor and employment laws and regulations, with the ability to apply them practically and consistently in real-world operational settings, • Strong emotional intelligence, resilience, and professionalism, with the ability to remain grounded and effective during sensitive, high-conflict, or high-pressure situations, • Coach and influence leaders through difficult decisions, not just deliver outcomes, while maintaining credibility and alignment with company priorities, • Excellent active listening, negotiation, presentation, and interpersonal skills, with the ability to build effective relationships at all levels of the organization, • Highly organized, results-oriented, and resourceful, with strong problem-solving, decision-making, and process-improvement capabilities, and a strong sense of urgency Ability to: • Manage conflict and promote a collaborative, professional work environment, • Thrive in a fast-paced environment with multiple competing demands, demonstrating strong follow-through, sound judgment, and attention to detail, • Maintain strict confidentiality and exercise discretion in all matters, • Think strategically while demonstrating practical leadership and execution skills, • Work effectively with cross-functional partners, co-workers, and management, • Work flexible and non-traditional hours as business needs require, • Travel intermittently to local restaurants, area meetings, and special projects, including overnight travel approximately 20–30% annually

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  • General Manager – Cannabis Dispensary
    General Manager – Cannabis Dispensary
    hace 22 días
    Jornada completa
    Eltingville, Staten Island

    The General Manager (GM) is responsible for overseeing all daily operations of the dispensary, ensuring compliance with state cannabis regulations, maximizing revenue, and delivering a premium customer experience. This role combines leadership, sales strategy, inventory control, and team development to drive profitability and brand growth. Key Responsibilities Operations Management • Oversee day-to-day dispensary operations (retail + delivery if applicable), • Ensure smooth opening/closing procedures and store readiness, • Maintain a high-end, organized, and compliant retail environment Sales & Revenue Growth • Drive daily, weekly, and monthly revenue targets, • Implement upselling strategies and optimize average cart size, • Execute promotions, product launches, and marketing campaigns, • Monitor KPIs (conversion rate, average order value, repeat customers) Team Leadership • Hire, train, and manage dispensary staff (budtenders, supervisors, delivery drivers), • Create schedules and manage labor costs efficiently, • Build a strong sales culture and accountability within the team, • Conduct performance reviews and coaching Compliance & Security • Ensure full compliance with state and local cannabis laws, • Maintain accurate reporting, ID verification, and transaction tracking, • Work with security teams to enforce safety protocols, • Prepare for inspections and audits Inventory & Vendor Management • Oversee inventory ordering, receiving, and reconciliation, • Prevent shrinkage and manage product lifecycle, • Build relationships with vendors and brands, • Optimize product mix based on sales data Customer Experience • Deliver a high-end, “Apple Store–level” dispensary experience, • Resolve customer issues professionally and efficiently, • Maintain strong brand reputation and customer loyalty Technology & Systems • Manage POS systems (e.g., Dutchie, Treez, etc.), • Utilize analytics tools to drive decision-making, • Oversee in-store tech (e.g., tablets, digital menus, Peak Beyond systems) Qualifications • 3–5+ years of retail management experience (cannabis preferred), • Strong understanding of cannabis products, strains, and compliance regulations, • Proven track record of hitting sales targets, • Experience managing teams (10+ employees preferred), • Strong leadership, communication, and problem-solving skills, • Experience with POS systems and inventory software Key Skills • Leadership & team building, • Sales strategy & revenue optimization, • Compliance & risk management, • Inventory control, • Customer experience excellence, • Data-driven decision making Success Metrics (KPIs) • Monthly revenue growth, • Average order value (AOV), • Customer retention rate, • Inventory accuracy & shrinkage, • Employee performance & retention

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  • Construction Project Executive
    Construction Project Executive
    hace 1 mes
    $125000–$150000 anual
    Jornada completa
    East Williamsburg, Brooklyn

    Job description: Company Overview We are a well-established roofing and façade restoration construction company specializing in commercial and multi-family buildings. Our services include roofing systems, façade repairs, masonry, waterproofing, and complete building envelope restoration. We are seeking a seasoned Project Executive to lead project teams, oversee complex restoration work, and drive operational and financial success. Position Summary The Project Executive is responsible for executive-level oversight of all assigned roofing and façade restoration projects. This role ensures projects are delivered safely, on schedule, and within budget while maintaining the highest quality standards. The Project Executive works closely with ownership, clients, consultants, and internal teams to support company growth and long-term success. Key Responsibilities • Provide executive oversight of multiple roofing and façade restoration projects, • Lead, mentor, and manage Project Managers, Superintendents, and field personnel, • Oversee budgets, forecasting, cost control, and project profitability, • Ensure compliance with safety programs, quality standards, and company policies, • Serve as senior point of contact for owners, property managers, engineers, and architects, • Support preconstruction efforts including estimating, scope reviews, and contract negotiations, • Manage escalated project issues, change orders, and risk mitigation, • Ensure consistent execution of building envelope best practices, • Drive process improvement and operational efficiency across all projects Required Qualifications • 10+ years of construction experience with a strong focus on roofing and façade restoration, • 5+ years in a senior leadership role (Project Executive, Senior Project Manager, Operations Manager), • Extensive knowledge of roofing systems, façade assemblies, masonry, and waterproofing, • Proven experience managing large-scale commercial or multi-family restoration projects, • Strong financial, scheduling, and contract management skills, • Excellent leadership, communication, and decision-making abilities Preferred Qualifications • Bachelor’s degree in Construction Management, Engineering, or related field, • Experience working on occupied buildings and phased restoration projects, • Proficiency with construction management and estimating software Benefits Competitive base salary with performance based bonus Health insurance Paid time off and holidays Career advancement with a growing roofing & façade restoration firm Schedule Monday to Friday Job site visits as required Job Type: Full-time Benefits: Health insurance 401K Paid time off

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