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SUMMARY OBJECTIVE OF THE JOB: The Manager, Business Operations & Services is responsible for leading and optimizing Minebea Intec’s U.S. back-office, service, and operational support functions. This role oversees Order Processing, Customer Service, Purchasing & Logistics, ISO/Quality Management, and the Service organization, ensuring operational excellence, compliance, and a high level of customer satisfaction. The role serves as a key operational leader and trusted partner to regional and global stakeholders during a period of organizational transition. JOB DUTIES AND RESPONSIBILITIES: Business & Back-Office Operations • Lead and develop cross-functional teams across Order Processing, Customer Service, Purchasing/Logistics, and administrative operations., • Drive process optimization, standardization, and scalability across back-office functions to improve efficiency and service quality., • Ensure strong internal controls and compliance with company policies and external regulations., • Oversee office operations including facilities, safety, security, and vendor relationships., • Own and maintain the ISO Quality Management System, ensuring ongoing compliance and continuous improvement., • Identify and manage operational risks and opportunities impacting quality and customer satisfaction., • Lead Management Review meetings and ensure alignment with both corporate and local quality objectives., • Coordinate internal and external ISO audits and oversee corrective actions., • Develop, track, and report ISO-related KPIs., • Oversee customer order processing in SAP, ensuring accuracy, compliance, and timely fulfillment., • Ensure proper customer setup and adherence to company policies., • Monitor order flow, inventory safety stock levels, and procurement timelines in coordination with Purchasing and Logistics., • Manage escalation of delayed or at-risk customer orders., • Review freight invoices, import documentation, and third-party logistics performance., • Lead the U.S. Service Department, ensuring consistent execution of service processes and compliance with ISO standards., • Review service estimates, work orders, and invoices for accuracy and completeness., • Ensure timely, high-quality service delivery to customers and internal stakeholders., • Coordinate training and technical development of Partner Service Teams in collaboration with the Intec Service Team., • Act as a key member of the U.S. leadership team during organizational transition., • Partner closely with global teams, including Germany-based functions, to ensure alignment and continuity., • Foster a culture of accountability, continuous improvement, and operational excellence., • Bachelor’s degree in Business, Operations, Engineering, or a related field; advanced degree preferred., • 8+ years of progressive experience leading business operations, back-office, service, or quality functions in a B2B industrial or manufacturing environment., • 5+ years of direct people management experience, including leading supervisors and individual contributors across multiple functions, • Proven experience managing cross-functional teams, including Customer Service, Order Processing, Logistics, Quality/ISO, and Service., • Strong working knowledge of ISO 9001 quality management systems, audits, and continuous improvement practices., • Demonstrated expertise in end-to-end order-to-cash processes and operational process optimization., • Hands-on experience with ERP systems (SAP preferred) and data-driven KPI management., • Ability to lead through organizational change and provide stability during periods of transition., • Strong collaboration and stakeholder management skills within a global, matrixed organization., • Customer-focused mindset with experience managing service operations and escalations., • High level of integrity, accountability, and professionalism, with a pragmatic, solutions-oriented leadership style. SUPERVISORY REQUIREMENTS: 5+ years’ experience, in supervision, leading, account management, product support, and sales engineering teams with a related product or similar. PHYSICAL REQUIREMENTS: A normal amount of sitting and standing, average mobility to move around an office, and ability to conduct a normal amount of work on a computer. SALARY The pay band for this role is between $124,542.00 and $186,813.00 annually, and your base pay will depend on your skills, qualifications, experience, and location. The base pay is a part of our total compensation package and is determined within a range of the pay band process. This offers you the opportunity to progress as you continue to grow and develop your career at Minebea Intec. WORK AUTHORIZATION (REQUIRED) Applicants must be legally authorized to work for any employer in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. DISCLAIMER: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The job description doesn't constitute a contract of employment and the company may exercise its employment-at-will rights at any time. The above lists all of the essential functions, education, knowledge, skills and abilities required for this job. These are the minimum requirements; employees must also demonstrate good interpersonal skills, proper attitude and professionalism, acceptable attendance and work behaviors – at a minimum.

Project Lead (Level III) Location: Hybrid - Remote with On-Site Presence as Required (Suffolk County, NY) Engagement Type: Contract - Government Consulting Schedule: Fractional Allocation (Based on Contract Award) Clearance: None Required (Public Sector - County Government) Position Overview SMX Services & Consulting is seeking a highly experienced Project Lead (Level III) to oversee the delivery of a CGI Advantage 4.0 Vendor Self-Service (VSS) Operational Assessment for Suffolk County, NY. This role is responsible for overall project governance, Agile transformation leadership, risk management, and executive stakeholder coordination across Finance, IT, Audit, and Vendor Operations teams. The Project Lead will ensure delivery of all contractual artifacts, including the Project Management Plan (PMP), Risk Mitigation Plan, Operational Assessment Report, and Implementation Roadmap. Work Location • Remote execution permitted for planning, documentation, analysis, and governance., • On-site presence required in Suffolk County, NY for:, • Executive stakeholder meetings, • Major milestone workshops, • Governance or Steering Committee briefings Key ResponsibilitiesProgram & Governance Oversight • Develop and maintain a PMI-aligned Project Management Plan (PMP)., • Lead weekly status meetings and executive reporting., • Manage scope, schedule, cost, risk, and change control., • Oversee CGI Advantage 4.0 VSS assessment execution., • Coordinate cross-functional SMEs and County leadership., • Transition delivery from Waterfall to Agile/SAFe., • Define Program Increments (PIs) and sprint objectives., • Oversee vendor outreach campaign., • Align communications, training, and CX adoption efforts., • 7-10+ years of IT Project Management experience, • Demonstrated ERP/BI modernization leadership, • Public sector delivery experience (municipal or state preferred), • Experience managing cross-functional technical teams, • PMP or equivalent certification, • SAFe Scrum Master or SAFe Agilist certification, • Experience with the CGI Advantage platform, • Experience leading Agile transformations in government, • Pay Rate: $83.00 - $88.16 hour Compensation is subject to the final contract award structure.

Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers. Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business. Essential Job Summary:: The Lead Dispatcher coordinates and manages daily waste collection operations across multiple sites, ensuring efficient route execution, timely customer service, and compliance with operational standards. This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Lead Dispatcher is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards. The Lead Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching as well as assisting with onboarding of new dispatch team members. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: • Coordinate and oversee dispatch activities for a large group of routes spanning multiple sites, ensuring timely and accurate route execution., • Serve as the primary point of contact for all Drivers as well as other colleagues as our depots and transfer stations., • Analyze route data to identify opportunities for optimization, cost reduction, and service improvement., • Collaborate with Operation Site Managers and customer service to resolve service disruptions and ensure alignment on priorities., • Ensure Drivers and trucks are being utilized to their full potential., • Manage daily truck activity to ensure driver productivity is commensurate with hours worked., • Set up crew sheets and notify all employees of their schedules., • Continuously monitor hours worked and ensure DOT compliance for Drivers., • Continuously monitor Driver performance and provide coaching as well as discipline as necessary., • Ensure compliance with safety policies and protocols as well as federal, state and local regulations., • Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance., • Review Driver requests for container switches or repairs and enter service tickets into the company database., • Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up., • Prepare and Deliver Regular Reports to Senior Management., • Field calls from customer service and handle appropriately., • If call is related to service not performed on a specific site address by speaking with the driver., • Monitor dispatch mailbox and handle requests appropriately., • Monitor system for missed pick ups and disposition them within 60 minutes., • Monitor system for driver progress, comments, skips, extras., • Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system., • Reschedule any customers that were blocked., • Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures., • Close out outstanding tickets in the system, • Act on loaded truck list from end of day., • Monitor the call out line and adjust route and scheduling as necessary., • Coordinate with other sites for equipment when necessary., • Monitor and manage idle time., • Ensure accurate geocoding of stops., • Manage tablet inventory and ensure tablet use consistently across all routes, • Timely and accurate service alert notifications to customers., • Optimize driver assignments to maximize efficiency and minimize overtime., • Respond appropriately to vehicle breakdowns, accidents, or other field emergencies. Requirements and Qualifications::, • 3-8 years of Dispatching experience., • Completion of relevant undergraduate degree or certificate program., • Excellent written and verbal communication skills., • Ability to remain calm and focused under pressure., • Demonstrated ability to work independently., • Strong organization and time management skills., • Demonstrated commitment to workplace safety., • Knowledge of applicable traffic, transportation, and other laws and regulations., • Intermediate to excellent computer skills, including Microsoft Excel., • Defensive Driving (Knowledge of Smith System)., • Basic understanding of vehicle operations and limitations., • May require occasional field visits to understand route challenges., • May require early morning, evening, or weekend hours based on operational needs., • Fluency in Spanish preferred not required., • Experience from the waste management, transportation, or related industry. Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $105,000.00/Yr.

Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers. Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business. Essential Job Summary:: The Lead Dispatcher coordinates and manages daily waste collection operations across multiple sites, ensuring efficient route execution, timely customer service, and compliance with operational standards. This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Lead Dispatcher is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards. The Lead Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching as well as assisting with onboarding of new dispatch team members. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: • Coordinate and oversee dispatch activities for a large group of routes spanning multiple sites, ensuring timely and accurate route execution., • Serve as the primary point of contact for all Drivers as well as other colleagues as our depots and transfer stations., • Analyze route data to identify opportunities for optimization, cost reduction, and service improvement., • Collaborate with Operation Site Managers and customer service to resolve service disruptions and ensure alignment on priorities., • Ensure Drivers and trucks are being utilized to their full potential., • Manage daily truck activity to ensure driver productivity is commensurate with hours worked., • Set up crew sheets and notify all employees of their schedules., • Continuously monitor hours worked and ensure DOT compliance for Drivers., • Continuously monitor Driver performance and provide coaching as well as discipline as necessary., • Ensure compliance with safety policies and protocols as well as federal, state and local regulations., • Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance., • Review Driver requests for container switches or repairs and enter service tickets into the company database., • Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up., • Prepare and Deliver Regular Reports to Senior Management., • Field calls from customer service and handle appropriately., • If call is related to service not performed on a specific site address by speaking with the driver., • Monitor dispatch mailbox and handle requests appropriately., • Monitor system for missed pick ups and disposition them within 60 minutes., • Monitor system for driver progress, comments, skips, extras., • Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system., • Reschedule any customers that were blocked., • Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures., • Close out outstanding tickets in the system, • Act on loaded truck list from end of day., • Monitor the call out line and adjust route and scheduling as necessary., • Coordinate with other sites for equipment when necessary., • Monitor and manage idle time., • Ensure accurate geocoding of stops., • Manage tablet inventory and ensure tablet use consistently across all routes, • Timely and accurate service alert notifications to customers., • Optimize driver assignments to maximize efficiency and minimize overtime., • Respond appropriately to vehicle breakdowns, accidents, or other field emergencies. Requirements and Qualifications::, • 3-8 years of Dispatching experience., • Completion of relevant undergraduate degree or certificate program., • Excellent written and verbal communication skills., • Ability to remain calm and focused under pressure., • Demonstrated ability to work independently., • Strong organization and time management skills., • Demonstrated commitment to workplace safety., • Knowledge of applicable traffic, transportation, and other laws and regulations., • Intermediate to excellent computer skills, including Microsoft Excel., • Defensive Driving (Knowledge of Smith System)., • Basic understanding of vehicle operations and limitations., • May require occasional field visits to understand route challenges., • May require early morning, evening, or weekend hours based on operational needs., • Fluency in Spanish preferred not required., • Experience from the waste management, transportation, or related industry. Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $105,000.00/Yr.

Job Description W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image. Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment. Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another. We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers. About the Role: The AR Manager Finance will be responsible for overseeing various accounting functions, including managing the Accounts Receivable (AR) team, ensuring accurate billing processes. This role involves leading multiple accounting processes, managing client interactions, and ensuring cross-departmental communication to maintain the accuracy of financial data, along with overseeing the timely collection of revenue and the management of client issues. PRIMARY RESPONSIBILITIES: Work Order Management/Invoices: • Manage monthly billing process, ensuring accuracy and timely invoicing., • Identifies and escalates to Director any write-offs for resolution including tax discrepancies, • Ensure the team invoices all work orders in billing status before month end., • Manage team tasks and escalations via RTS., • Run all weekly reports, including 3rd party systems for any rejections or issues with billing., • Collaborate with Senior Accountant & AR Collections Specialist to rectify all client overpayments., • Monitor finance inbox for all inquiries and requests., • Manage and support all AR processes, ensuring timely invoicing, collections, over payments, and cash application., • Partner with department managers to resolve billing disputes and improve client invoice processes., • Review AR dashboards and KPIs, including collection performance, cash conversion cycle, and customer payment behavior., • Ensure credit and collections policies align with company risk tolerance and revenue goals., • Monitor aging reports and establish proactive strategies to minimize delinquent accounts, write offs, and bad debt exposure. Should manager do something with Monitor aging reports? Department/ Team Management and Oversight: • Supervise and mentor the AR teams and conduct 1:1 meetings on a cadence basis., • Assist with the recruitment and onboarding and disciplinary process of new hires., • Oversee cross-training and development within the AR department., • Manages the creation and update of SOP’s., • Manage and track escalated client issues, working with other departments for resolutions., • Collaborate with Managers to capture all available billing for budget purposes., • Ensure continuous team growth through cross-training and performance evaluations. ADDITIONAL RESPONSIBILITIES: • Identify, recommend, and implement solutions for interdepartmental and business operations processes, • Collaborate with cross-functional departments to achieve operational excellence KNOWLEDGE AND SKILL REQUIREMENTS: • At least 3-5 years of experience in accounting, with a focus on AR., • Bachelor's degree in Accounting, Finance, or related field preferred., • Strong experience with accounting systems, bank reconciliations, and financial reporting., • Excellent management and communication skills with the ability to lead a team and collaborate across departments., • Detail-oriented, organized, and proactive in identifying and resolving issues., • Ability to work in a fast-paced environment and manage multiple priorities., • Proficient in Microsoft Office Suite, especially Excel., • Ability to work with clients and resolve complex payment issues., • Knowledge of cross-departmental billing processes., • Strong understanding of revenue recognition and month-end close procedures., • Familiarity with Service Channel, FM Pilot, and other related systems

Job DescriptionDescription: Position Summary The Rise Up & Children’s Health Home Program Manager will provide strategic leadership, operational oversight, and programmatic supervision for Big Brothers Big Sisters of Long Island’s Rise Up Program and the agency’s Children’s Health Home program. This dual-role position ensures high-quality, family-centered, compliant service delivery for youth ages 14+ through Rise Up and for children with complex medical, behavioral, and social needs enrolled in Health Home care coordination. The Manager will oversee multidisciplinary teams, ensure compliance with New York State Health Home standards, manage grant and program deliverables, supervise staff, maintain program fidelity, and drive measurable outcomes that promote youth stability, academic success, career readiness, and overall wellbeing. This role is accountable for quality assurance, staff development, care coordination oversight, and community partnership development across both programs. Key Responsibilities Rise Up Responsibilities • Oversee the hiring and training of Career Specialist., • Supervise the Career Specialist and delegate duties/responsibilities to said staff., • Conduct monthly audits of match case files., • Manage program for youth age 14+ to determine a high school and post-secondary plan for their future., • Plan and facilitate monthly or bi-weekly sessions for in-person meetings with students and mentors., • Plan, facilitate, and host educational and vocational workshops for mentees on high school proficiency test requirements, college readiness, and career topics., • Coordinate pre-vocational services; organize and plan career exploration activities and trips., • Conduct job readiness workshops and training to youth in order to make them more employable., • Plan and execute various aspects of match activities and other program enhancements for participants of the Big Brothers Big Sisters of Long Island Rise Up program., • Support mentees by connecting participants with external community partners and resources, both through established agency partnerships and through new collaborations., • Create and manage curriculum development; prepare training materials for match participants., • Responsible for consistent and ongoing communication with school personnel, college administrators, volunteers, and business professionals to build strong relationships that support program growth., • Identify and implement growth strategies to achieve long-term vision of impact on youth in our program – including program expansion and scale., • Oversee the daily operations of the Children’s Health Home program., • Hire, train, mentor, and supervise Care Managers and supervisory staff., • Conduct performance evaluations and ongoing professional development., • Lead case conferences, interdisciplinary team meetings, and clinical reviews., • Ensure appropriate staffing coverage and caseload distribution., • Serve as escalation point for complex cases, crises, and high-risk situations., • Ensure development and implementation of individualized, family-driven care plans., • Oversee coordination of services across:, • Medical and behavioral health, • Education and special education, • Child Welfare and Juvenile Justice, • Housing, food security, and financial support, • Ensure care plans are aligned with CANS-NY assessments and family goals., • Support care transitions between hospitals, residential placements, schools, and community providers., • Oversee the implementation and monitoring of special programs and agency-approved initiatives., • Track program participation, deliverables, and outcomes to ensure alignment with funding intent and organizational goals., • Coordinate with program staff to ensure timely delivery of services, proper documentation, and consistent follow-through with participants., • Collaborate with the Development and Finance teams to support fund stewardship, donor communication, and grant reporting related to special programs., • Develop and maintain program-specific workflows, timelines, and communication protocols to ensure efficient execution and quality assurance., • Oversee the successful implementation and tracking of program activities aimed at granting deliverables, ensuring all outcomes and benchmarks are met on schedule., • Monitor and evaluate program impact using both qualitative and quantitative metrics to ensure alignment with funder expectations., • Maintain accurate, up-to-date records of grant-related activities, expenditures, and performance outcomes in accordance with compliance requirements., • Collaborate with the Development and Finance teams to ensure accurate budget tracking, documentation, and timely submission of reports to funders., • Prepare and submit comprehensive interim and final grant reports, including data, narratives, and outcome analysis., • Oversee and recruit for Program Interns., • Supervise interns, delegate responsibilities, and ensure alignment with program goals., • Work closely with the Development and Marketing teams to highlight programming stories, promote upcoming events, and support agency-wide initiatives., • Work with the BBBSLI Development and Program teams on events, recruitment, and marketing efforts., • Attend internal staff meetings, planning sessions, training, and administrative meetings across BBBSLI locations to align departmental efforts and support organizational goals., • Perform other duties as assigned. Requirements: Qualifications/Requirements • Master’s degree required; preference given to fields such as human services, education, youth development, or public administration., • LMSW and SIFI Certifications/Licenses required., • Minimum 5 years of experience in youth programming, nonprofit program management, or event coordination., • Supervisory experience required, with the ability to manage staff and oversee multiple programs simultaneously., • Exceptional interpersonal and communication skills; comfortable leading public presentations and community engagement efforts., • Proficient in Microsoft Office and capable of learning internal databases and design platforms (e.g., Canva, InDesign)., • Strong time management, organizational, and problem-solving abilities., • Valid NYS Driver’s License and reliable transportation required., • Ability to work evenings and weekends as needed., • Travel between Westbury and Islandia offices required, • Must be able to stand, sit, lift up to 35 pounds, and perform event setup and breakdown duties. Travel across Nassau and Suffolk Counties is required. Evening and as needed weekend hours are part of this role.

Define Program Increments (PIs) and sprint objectives. The Project Lead will ensure delivery of all contractual artifacts, including the Project Management Plan (PMP), Risk Mitigation Plan, Operational Assessment Report, and Implementation Roadmap.

Job Description Job Title: Cyber Security Engineer Location: Hauppauge, NY (Long Island) Schedule: Onsite Mon-Fri 9:00 AM-5:00 PM during training; Once training is completed, the candidate will transition to a second shift from Hybrid 2PM-10PM. Hybrid eligibility following successful completion of probationary period. Additionally, the Cyber Security Engineer will participate in an after-hours on-call rotation and Incident Response Team. Visa Sponsorship and relocation are not available for this position. Applicants are required to currently reside within an hour commute of job posting location. Ready to Get Started? Acture Solutions is looking for a motivated and service-minded Cyber Security Engineer to support our Security Operations Center (SOC) and customer environments by monitoring, investigating, and responding to security events while continuously improving security posture across client networks. This is a customer-facing role that requires strong technical expertise, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. You will also serve as an escalation point for SOC Analysts, contribute to process improvements, and participate in an after-hours on-call rotation and incident response coverage with additional compensation for time worked outside regular business hours. What You’ll Do • Serve as an escalation point for SOC Analysts by providing technical guidance and support on complex security investigations., • Help define, document, and improve SOC processes and procedures to ensure consistent, high-quality security operations., • Provide recommendations to leadership and customers to strengthen security posture, reduce risk, and improve resiliency., • Partner with internal teams, clients, and vendors to drive resolution of high-priority security issues and coordinate security initiatives. Operational Responsibilities: • Uphold and exemplify Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture & Fun., • Investigate and determine root cause of all security alarms no matter the level of threat. Provide references to the research related to the conclusion., • Manage daily security operations in accordance with SLAs, severity-based prioritization, and escalation requirements., • Own and support customer network security posture across perimeter, internal network, and cloud connectivity, ensuring confidentiality, integrity, and availability., • Assess, deploy, monitor, manage, and maintain network security controls including next-gen firewalls (NGFW), IDS/IPS, web filtering, VPN concentrators, WAF (where applicable), and security appliances across customer environments., • Configure, harden, and validate firewall policies (least privilege, object/group standards, rule lifecycle management), including NAT, geo/IP reputation controls, application control, SSL inspection (where approved), and logging requirements., • Design and maintain secure network segmentation (VLANs, ACLs, inter-VLAN routing controls) to limit lateral movement and isolate critical assets (servers, backups, OT/IoT, guest/wireless)., • Support and improve secure remote access including site-to-site VPN, client VPN, MFA integrations, certificate-based authentication, and conditional access alignment., • Monitor and analyze network telemetry across environments using SIEM/XDR/NDR tools; triage and investigate alerts related to network-based threats (command-and-control, beaconing, lateral movement, brute force, anomalous authentication, DNS abuse)., • Perform packet-level and log-level troubleshooting (PCAPs, NetFlow, DNS logs, firewall logs, proxy logs) to determine root cause, scope, and containment actions., • Scan for vulnerabilities and misconfigurations affecting network and perimeter systems (firewalls, switches, routers, wireless controllers, VPNs); coordinate remediation across systems, tools, and customer technologies., • Investigate and remediate threats, including performing incident response tasks as part of the Incident Response Team; execute containment actions such as blocking malicious IPs/domains, disabling compromised accounts, isolating hosts, and tightening access paths., • Research adversary activity and generate correlation, detection, and suppression rules to improve alert quality and SOC efficiency, including network-focused detections (impossible travel, unusual egress, port/protocol anomalies, DNS tunneling indicators)., • Develop and manage SOC projects, including initiatives that improve network visibility, logging coverage, and automation (standardizing firewall baselines, centralized logging, automated blocks, playbooks)., • Maintain accurate documentation of work performed and customer security environments, including network diagrams, firewall policy standards, segmentation maps, and change history., • Communicate directly with customers daily—review reporting and clearly explain network security needs, findings, and recommendations (risk-based, business-friendly language)., • Support the day-to-day operation of customer infrastructure and serve as a point of contact for executives, vendors, and internal teams as needed; coordinate with ISPs/carriers during outages or security events., • Participate in an after-hours on-call rotation and incident response coverage as required, including critical perimeter events (active exploitation, DDoS indications, VPN compromise, widespread malware). What You Bring Knowledge/Skills/Abilities • Security+ or higher certification required., • Minimum of 4 years of experience as a Systems Engineer/Systems Administrator/Network Administrator., • Strong experience with corporate antivirus/antispam, security, and backup solutions., • Strong knowledge of VMware and virtual environments., • Strong knowledge of Active Directory, Group Policy, and PowerShell scripting., • Knowledge of enterprise network security fundamentals: TCP/IP, DNS, DHCP, routing/switching, segmentation, VPNs, NAT, and secure network design., • Hands-on enterprise firewall experience (NGFW preferred): building and troubleshooting rules, NAT, VPN tunnels, content filtering, threat profiles, logging, and policy optimization., • Experience with IDS/IPS and/or enterprise network detection concepts (signatures, anomaly detection, tuning, false-positive reduction)., • Knowledge of switching and routing, including secure configuration practices Education/Experience: • Security+ or higher certification required. Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer This position is expected to pay between $80,000 and $125,000 per year (base salary). The actual base salary offered will be determined based on the candidate’s experience, skills, certifications, geographic location, and internal equity. This range is based on a position located in New York State and is intended to cover candidates working in Hauppauge, NY (Long Island) NY. We offer a competitive Benefits package with medical, dental, paid holidays, sick, time and generous DPTO. If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license, background check, and fingerprinting required. Hybrid Monday-Friday 2:00 PM - 10:00 PM Eastern after onsite training Monday-Friday 9:00-5:00 PM Eastern completed. On Call Rotation Requirement

Job Description We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking to add a service-minded Account Manager to the team. As an Account Manager, you are a critical part of our customer-facing team. You will be responsible for aligning with our customers on their business objectives and success criteria. You will work cross functionally with the sales, onboarding, support, and services teams to ensure a good and consistent customer experience. Account Managers will work to ensure that customers are maximizing their value from the technology and will serve as their internal advocates by sharing feedback and partnering with our product teams to deliver technology that aligns with the direction of the industry. At the end of the day, our mission is to ensure our customers have realized value with IntelliShift and are transforming how their companies manage and operationalize their fleet management. This team is based out of our HQ in Commack, NY so ideally we are looking for an onsite presence so that you will have the benefit of our development & training offerings. However, we will also consider fully remote candidates with relevant experience. What you will do: • Develop and manage client portfolios with a deep knowledge of the customer’s business goals and success criteria., • Deeply understand the IntelliShift platform's capabilities and explain them to business of all types - transportation, food and beverage delivery, utilities, field service and many more., • Build and foster relationships with customers., • Increase our penetration for business relevant products and service offerings for our clients., • Consult with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership., • Act as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities., • Manage all customer subscriptions to ensure high retention and mitigate churn risk, as well as position new products for customers consumption., • Identify and execute growth opportunities tied to upsell, cross-sell, and expansion. What you'll need to do it: • 2+ years of Account Management/Technical Sales/Customer Success., • Successful sales experience at a SaaS company strongly preferred., • Experience managing renewals and upsells required., • Experience with Salesforce required., • Experience supporting or working with technical products., • Ability to manage customers with diverse and complex needs across multiple industries., • Build and maintain appropriate relationships at all levels with your customer accounts., • Self-driven and proactive nature., • Excellent communication and interpersonal skills., • High technical aptitude and interest in learning new technologies., • Strong business acumen., • Ability to juggle competing demands and priorities., • Team-oriented and with a strong ability to develop relationships internally and externally., • Demonstrable ability to meet/exceed Sales targets., • Understanding of managing churn., • Experience with renewing long-term agreements. The values you’ll live by as part of the team: • Customer-Obsessed- Our customers are at the center of everything we do. When they win, we win. We’re more than just a vendor; we’re committed partners., • No-Box Innovation- Forget thinking outside the box—what box? We embrace bold ideas and build what hasn’t been built before to drive our customers and ourselves forward., • Growth Through Friction- Not all friction is bad. We challenge inefficiencies, drive innovation, push for a stronger business, and break through limits., • Trust Through Action- Promises don’t build trust—actions do. We lead with transparency, act with integrity, and stay committed to always doing right by those we work with. We offer competitive compensation, commensurate with experience; $60-75k base salary plus quarterly performance based bonus. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical, dental, and vision insurance for all FT employees and 401K with a 4% company contribution. Click this link to get more information on the company

Job Description The Insurance Claims Specialist will work closely with the VP of Risk Management mitigating risks, promoting a safe environment for both residents and staff, supporting operational risk initiatives, and safeguarding company resources. This role is integral to supporting the financial health of the organization by collaborating closely with the finance team ensuring accurate invoicing, providing actionable data analysis, ensuring compliance and optimizing claims outcomes. DUTIES AND KEY RESPONSIBILITIES: Claims Management and Oversight * • Manage and oversee workers' compensation, EPLI, GL, and PL claims from initial reporting through resolution., • Respond to inquiries and concerns regarding new and existing claims, • Conduct timely and thorough investigations, coordinating with internal and external stakeholders, requesting/reviewing witness statements, video footage etc. and ensure all claims are accurately documented and supported., • Collaborate with claim and broker partners, build and maintain strong relationships to ensure effective claims handling and dispute resolution., • Ensure all claims processes adhere to state regulations and company policies, maintaining compliance with industry standards., • Prepare and maintain regular reports on claims status, costs, and outcomes for internal review and regulatory purposes., • Monitor claim trends and identify risk mitigation opportunities. Financial Coordination and Invoicing * • Coordinate with the finance team to ensure accurate claims invoicing, payment tracking, and budgeting., • Support the finance team with forecasting and financial planning related to insurance claims and associated expenses., • Work with finance team to place and monitor appropriate reserves and allocate funds. Data Analytics and Reporting * • Analyze claims data to provide insights into claim trends, financial impact, and risk management strategies., • Develop and maintain dashboards and reporting tools to communicate claims data with key stakeholders., • Work closely with VP of Risk Management, finance, HR, and community leadership teams to streamline claims processing and minimize organizational risk., • Serve as a primary point of contact for insurance carriers, third-party administrators, and internal teams on claims-related matters., • Provide regular updates to management on claims status, strategic initiatives, and risk trends., • Educate team members and on-site staff about claim reporting procedures, documentation best practices, and risk mitigation strategies., • Assist in training sessions on safety and risk prevention, fostering a culture of proactive incident management. QUALIFICATIONS: • 3-5 years of experience in insurance claims management, preferably within the healthcare or assisted living industry., • Associate’s degree required., • Excellent customer service skills, • Strong analytical and problem-solving skills to investigate and diagnose claim driven issues, • Aptitude to investigate complaints for facts and recommend resolutions in a timely manner, • Exceptional interpersonal, verbal, and written communication skills, • Proven customer relationship and conflict resolution skills, • Ability to develop and maintain strong working relationships with internal and external parties, • Strong attention to detail and accuracy in data entry and record keeping, • Must be willing to travel to various community locations for meetings, investigations, and internal audits as required.

Job DescriptionDescription: Position Summary: We’re seeking a hands-on, strategic, and dynamic Purchasing Lead to oversee and elevate procurement operations across our portfolio of pharmaceutical and nutraceutical products. This role blends operational leadership, vendor relationship management, and team development - letting you drive cost efficiency, on-time delivery, and process improvements across the business. You will manage day-to-day purchasing operations, mentor team members, collaborate cross-functionally, and have direct influence on supplier strategies and business outcomes. This is an ideal role for someone who thrives in a regulated environment, enjoys problem-solving, and wants visibility into how their decisions impact overall company performance. • Job Type: Full-Time, • Location: Hauppauge, NY, • Level: Manager, Sr Manager, or Director, • Works Hours: Monday – Friday, 9:00AM – 5:00PM EST, • Pay Range: $90,000 - $135,000 per year, depending on experience and level, • High Impact: Directly influence cost savings, inventory optimization, and on-time delivery, with measurable impact on revenue and product launches., • Strategic Ownership: Lead end-to-end purchasing operations across multiple categories, from raw materials to indirect services, shaping supplier strategy and cost efficiency., • Cross-Functional Collaboration: Partner with Operations, Regulatory Affairs, Quality, Accounting, Packaging, and Warehouse teams to support critical business initiatives. At CPC, you’ll be part of a team that has set the standard in pharmaceutical development and contract manufacturing since 1971, helping bring high-quality OTC, dietary supplement, and prescription products to market faster and safer than ever. We pride ourselves on quality as a core value, innovative problem-solving, and a collaborative culture where everyone plays a role in advancing formulation and manufacturing excellence. CPC offers an inclusive, respectful workplace with opportunities to grow your skills and career while working with cutting-edge technologies and serving leading global brands. With a commitment to employee success, competitive benefits, and a culture built on teamwork and integrity, CPC is a place where your contributions truly make an impact. Requirements: Responsibilities: In this role, you will: • Oversee daily purchasing activities including raw materials, printed components, non-printed packaging, and indirect materials/services., • Lead, mentor, and develop the purchasing team; adjust responsibilities to maximize efficiency and performance., • Establish and maintain vendor relationships, conducting regular on- and off-site meetings, interviews, and evaluations., • Negotiate vendor contracts and pricing, monitor delivery schedules, and execute purchase orders., • Ensure timely material flow to meet inventory levels and customer delivery commitments., • Monitor and maintain project trackers, cost-saving initiatives, and change controls., • Analyze procurement needs based on ERP data, inventory levels, and production schedules., • Identify and lead continuous improvement initiatives for the Purchasing department., • Support department leadership in tracking KPIs, supplier performance, and risk mitigation activities., • Maintain accurate product and vendor data in inventory and ERP systems., • Collaborate cross-functionally to support operations, QA, accounting, regulatory, and warehouse teams., • Director level: MBA plus 7+ years of pharmaceutical/nutraceutical procurement experience, including 5+ years leading a team; or Bachelor’s degree plus 10+ years of pharmaceutical/nutraceutical procurement experience, including 5+ years leading a team, • Sr. Manager level: Bachelor’s plus 7+ years of pharmaceutical/nutraceutical procurement experience, including 3+ years leading a team, • Exceptional negotiating, analytical, and problem-solving skills, • Strong ERP system experience and proficiency in Microsoft Office, • Excellent verbal and written communication skills, • Proven ability to prioritize, multitask, and resolve issues quickly, • Keen attention to detail and strong organizational skills, • Proactive leadership style with ability to motivate, mentor, and develop team members

Insight Service Group (ISG) is a national investigative services firm specializing in cost containment and anti-fraud related services.We provide comprehensive solutions that help our clients mitigate risk and enhance their operational integrity.ISG is currently seeking experienced and motivated ind

Job Description W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image. Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment. Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another. We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers About the Role Project Manager II (PM2) is a project leader responsible for delivering complex, high-value projects with a focus on financial performance, operational excellence, and client retention. In addition to full project ownership, PM2 provides mentorship to PM1s, drives execution consistency, and partners closely with estimating and leadership to support scalable growth. Project Planning & Coordination • Manage multiple remodel/refresh projects simultaneously across various locations., • Own end-to-end delivery of complex remodel, refresh, and build-out projects from award through closeout., • Serve as escalation point for schedule, cost, quality, and contractor performance issues., • Develop and manage project budgets, forecasts, and cost controls., • Proactively identify risks, margin erosion, and change opportunities, lead change order strategy., • Review and validate contractor proposals, estimates, and change pricing., • Ensure all client billing for projects is complete and accurate per RTS/SOP Client & Stakeholder Management • Act as primary client contact for assigned projects, building trust and repeat business., • Lead client meetings, progress reviews, and issue resolution., • Ensure all contractual obligations and client standards are met or exceeded., • Mentor and support PM1s through delegation, coaching, and structured oversight., • Review PM1 schedules, reports, estimates, budgets, and closeout documentation for accuracy and quality., • Partner with Estimating during preconstruction, scope review, and project handoff., • 5+ years of construction project management experience (retail, healthcare, or veterinary preferred), • Strong financial insight and change management skills, • Proven leadership and mentoring capability, • Strong understanding of construction means, methods, and sequencing, with proficiency in MS Project, Procore, Bluebeam Revu, advanced Excel, and the review of bid and contract documents., • Serve as the primary contact for afterhours work order escalations for your projects, • Review lessons learned and ensure similar issues/concerns/escalations/delays are not reoccurring, • Seek escalation support for projects by bringing issues to the management team as needed to avoid delays and ensure the client receives service at the highest level possible. W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.

Job Description Are you passionate about making a positive impact on children's lives? We are seeking a dynamic and passionate Assistant Manager to support the leadership of a diverse team, oversee 4-wall swim school operations, and drive sales growth through enrollment while maintaining profitability. In this role, you will support the General Manager in expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively. This role will be crucial in growing our brand locally. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you! This role is for a Saf-T-Swim location. Saf-T-Swim is owned and operated by SafeSplash. Benefits * Paid Training * Daily Pay available * SafeSplash® Brands Curriculum Certification * Flexible Hours * Free Swim Lessons for immediate family of employees * Career Growth * Health Benefits (30+ hours per week) * Paid time off (30+ hours per week) * Wealth Benefits (30+ hours per week Responsibilities: Operations * Operations Support: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations. * Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix. * Risk Management and Compliance: Assist in ensuring all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law. * Facilities: Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards. * Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly. Business Acumen * Reporting: Assist General Manager in pulling reports to manage swim school’s performance with enrollment, revenue, customer experience and retention and profitability. Employee * Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession. * Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards. * Staff Scheduling: Manage staff scheduling from finding substitutions, adding and removing classes and communicating to customers of scheduling changes. * Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards. * Retention-Focused: Foster an inclusive and positive workplace culture through teambuilding activities, recognition, and growth opportunities. * Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth. * Direct Reports: This role will have direct reports. Customer * Customer Experience: Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS). * Customer Retention: Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress. * Customer Follow-Up: Respond to customer requests effectively and promptly, as well as feedback from social platforms. * Customer Reviews: Assist in obtaining customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement. Marketing * Local Marketing: Assist in local marketing initiatives to promote programs and increase community involvement. * Social Media: Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school. * Community Relations: Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility. Job Type * Full-time * Pay: Based on experience, location and volume impacts * Weekdays, Weeknights and Weekends required * 35+ hours a week (typically 40 hours a week; seasonality can impact this) * Work Location: On-site * Reports to the General Manager Requirements * 2+ years of supervisory or team leadership experience (services, aquatics, education, or * related field preferred) * High school diploma or equivalent preferred; some college coursework preferred. * Strong written and verbal communication skills * Ability to multitask in a fast-paced environment while being agile and taking initiative * Comfortable working around water and interacting with children and parents. * Must be able to lift 30 lbs. and be on your feet for long periods * CPR, First Aid, and AED certifications are required within 90 days of hire (we provide) * Lifeguard certification is preferred * Experience in aquatics management and swim instruction is desired #slbspo

Job DescriptionDescription: Position Summary: The Manager of Equipment Maintenance is responsible for supporting assigned production divisions to ensure equipment, documentation, plant, and support systems are repaired, maintained, up to date, and in good working order. Day and Night shift opportunities available. Requirements: Responsibilities: Responsibilities include, but are not limited to: • Develop, execute, and manage equipment maintenance department to meet all requirements and yield a greater than 90% first time right., • Communicate daily with cross-functional department directors and managers., • Troubleshoot and resolve complex equipment issues, driving root cause analysis., • Maintain and process paperwork (internal PO and Vendors) for Accounts Payable., • Evaluate and monitor spare parts to minimize downtime. Monitor and maintain spare parts database, submit requisition for equipment and parts as needed., • Manage relationships with cross-functional teams to install, rebuild, or replace production equipment., • Manage plant maintenance support personnel., • Ensure that technical staff are adequately trained, equipped, and motivated so that technical work can be accomplished in a safe, timely, and cost-effective manner., • Review the operation of plant equipment and systems constantly to minimize unplanned downtime, anticipate and solve problems in a timely manner, and identify opportunities for improvement., • Initiate and carry out projects that improve efficiency and/or reduce operating costs., • Track, analyze and improve key maintenance parameters such as asset utilization, maintenance cost, PM compliance, schedule compliance, etc., • Interface with all equipment monitoring, CMMS, BMS and production/project management software, to plan work activities, and develop interdepartmental feedback, ensuring proper record keeping for maintenance activities., • Perform center lining and 5S work to production lines, product contact parts, and change parts., • Maintain safety, health, and environmental policies and procedures., • Act as role model exemplifying superb ethical conduct and decision making, teamwork, integrity, agility, respect, and accountability., • High school or GED diploma required., • Bachelor’s degree in mechanical engineering, Industrial Maintenance, or related field, or equivalent experience., • Proven leadership experience, with the ability to supervise and motivate a team., • Knowledge of safety regulations, compliance standards, and risk assessment procedures., • Expert knowledge of production equipment and facility’s support systems., • Excellent problem-solving, organizational, and communication skills., • Proficiency in maintenance management software (e.g., CMMS) and Microsoft Office Suite., • Proficient with test equipment, data managing leading to databased decision making., • Strong mathematical/analytical aptitude., • Willingness to lead by example, fostering a shared culture of efficiency with importance on meeting project commitments with on-time completion., • Required to use hands to handle or feel objects, equipment, tools, computer controls and operational machinery., • May be required to lift and/or move up to 50 lbs., stand, bend, kneel, crouch, sit, talk, hear, and walk for a long period., • Work environment in production operations facilities include close proximity to heavy machinery and pharmaceutical powders., • Required to be present in the office to collaborate with executive management, department directors, peers, and supervisors on an as needed basis., • Regular, ongoing travel throughout geographic areas on a continual basis as normal scope of role., • Employee travel/work hours/schedule/location and/or shift are subject to change based on business needs and Management discretion., • Regularly exposed to noise, dust and vibrations in a manufacturing environment; PPE may be required. $80,000 - $100,000 per year

Job Description Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Supervisor to oversee and support daily swim school operations. Reporting directly to the General Manager, the Supervisor plays a key role in maintaining a safe, engaging, and efficient environment for students, parents, and staff. With responsibilities ranging from team management and customer experience to facility oversight and local marketing, this position offers a dynamic opportunity to make a lasting impact on your community. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you! This role is for a Saf-T-Swim location. Saf-T-Swim is owned and operated by SafeSplash. Benefits * Paid Training * Daily Pay available * SafeSplash® Brands Curriculum Certification * Flexible Hours * Free Swim Lessons for immediate family of employees * Career Growth * Health Benefits (30+ hours per week) * Paid time off (30+ hours per week) * Wealth Benefits (30+ hours per week) Responsibilities: Operations * Operations Support: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations. * Facilities: Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards. * Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly. * Risk Management: Promote a culture of safety by consistently enforcing safety protocols and addressing potential hazards promptly. Employee * Hiring & Staffing: Assist in interviews, and onboarding to integrate new employees. * Training & Development: Assist the location in providing initial training for new staff and ongoing education for all team members to enhance their skills and stay current with standards. * Staff Scheduling: Assist in the scheduling of staff from finding substitutions, adding and removing classes and communicating to customers of scheduling changes. * Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards. * Retention-Focused: Foster an inclusive and positive workplace culture through team-building activities, recognition, and growth opportunities. * Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth. * Direct Reports: This role may have direct reports depending on the location volume. Customer * Customer Experience: Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS). * Customer Retention: Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress. * Customer Follow-Up: Respond to customer requests effectively and promptly, as well as feedback from social platforms. Marketing * Local Marketing: Assist in local marketing initiatives to promote programs and increase community involvement. * Social Media: Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school. * Community Relations: Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility. Non-Dedicated Facilities * A non-dedicated facility is where swim lessons are held at a fitness center or hotel pool. * Compliance: Ensure the execution of the master agreement with the hosted partner. Job Type * Pay: Based on experience, location and volume impacts * Weekdays, Weeknights and Weekends required * 30+ hours a week (seasonality can impact this) * Work Location: On-site * Reports To: General Manager / Assistant Manager Requirements * High school diploma or equivalent preferred; some college coursework preferred. * Supervisory or team leadership experience in aquatics, education, or related field preferred. * Strong written and verbal communication skills * Ability to multi-task in a fast-paced environment while being agile and taking initiative * Comfortable working around water and interacting with children and parents. * Must be able to lift 30 lbs. and be on your feet for long periods * CPR, First Aid, and AED certifications are required within 90 days of hire (we provide) * Lifeguard certification is preferred * Prior swim experience is preferred #slbspo