Operations associate jobs in Wayne, New Jersey - Page 3Create job alerts

Job DescriptionCompany Description America's Best is part of National Vision, one of the largest optical retailers in the United States. With over 1,000 stores and counting, each location aims to provide customers with the attention and expertise they deserve. For more information about America's Best, visit AmericasBest.com. Job Description As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals. • Provide excellent customer service while supporting store sales goals, • Help customers select eyewear based on lifestyle, prescription, and budget, • Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law), • Educate customers on eyewear and contact lens care, • Maintain accurate customer and patient records, • Communicate order status and answer incoming phone calls, • Keep the store clean, organized, and visually merchandised to brand standards, • Support inventory control and loss prevention procedures, • Other duties as assignedQualifications What You’ll Need: Experience & Skills: 1+ year of retail or customer service experience is preferred Versatility: Skilled at multi-tasking and handling a fast-paced work environment Education: High School Diploma or equivalent required Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. Our Benefits Include: • 401k retirement savings with company match and stock purchase plan, • Paid sick time, • Parental leave, • Employee eyewear discount, • Training programs available, • Access to educational courses We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Job Description Cashier/Retail Sales Associate Location: NJ Department: Retail Reports To: Store Manager Company Overview Chestnut Group is a trusted convenience retail brand, preferred fuels marketer and exceptional place to work in the tri-state area. The privately held Company owns and operates gas stations and convenience stores under the Chestnut Market brand and is a preferred supplier for premium fuel flags including Shell, Exxon Mobil and British Petroleum among others. The company has a growing portfolio of wholesale customers and assets across the Northeast within its Chestnut Fuels business. Chestnut Group is focused on creating and delivering exceptional people-first convenience with care – every experience, every time. Come join our growing and passionate commercial team! Position Summary The Cashier / Retail Sales Associate is responsible for delivering excellent customer service while processing transactions quickly and accurately. This role supports daily store operations including operating the POS register, stocking merchandise, maintaining clean store areas, and assisting customers. Our Values • Safety – We protect the well‑being of our people, partners, and communities., • Quality – We deliver unmatched experiences and service., • Unity – We collaborate to achieve shared goals., • Integrity – We do the right thing, always., • Responsibility – We take ownership of our work and outcomes., • Respect – We treat everyone with dignity., • Empowerment – We give people the tools to succeed. Key Responsibilities • Provide friendly and efficient customer service to all guests, • Process transactions using a computerized POS system, • Handle cash, credit, and digital payments accurately, • Maintain clean and well-stocked retail and beverage areas, • Stock shelves, coolers, and merchandise displays, • Follow company procedures for food safety, cleanliness, and sanitation in food service areas, • Support team members to ensure smooth store operations Required Qualifications • Previous experience as a Cashier, Retail Associate, or Customer Service Representative preferred, • Strong communication and customer service skills, • Basic math and cash handling ability, • Ability to work in a fast-paced retail or convenience store environment Work Environment & Physical Requirements • Part-time positions with opportunity to grow, • In-person role, • Shifts include early morning, midday, night and overnight. Weekends and holidays, • Ability to stand for up to 8 hours per shift, • Ability to lift 35–50 pounds, • Frequent pushing, pulling, bending, and reaching Compensation & Benefits • Competitive pay based on experience, • Comprehensive health coverage (applies to Full-Time positions), • 401(k) with company match (must meet age qualifications), • Professional development and career growth opportunities

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Free uniforms Company: Monmouth Cards Overview Monmouth Cards is looking for Retail Sales Associates to join our store. This is a fast-paced, customer-facing role focused on delivering a great in-store experience, helping customers find products, and supporting daily store operations. Ideal for students or anyone interested in trading cards and collectibles. Key Responsibilities • Assist customers with purchases, questions, and product recommendations, • Provide a friendly, knowledgeable, and engaging in-store experience, • Support sales of sealed product, single cards, and supplies, • Help maintain store organization, cleanliness, and merchandising, • Process transactions accurately and efficiently, • Restock inventory and assist with product displays, • Support in-store events, promotions, and busy periodsQualifications, • Strong communication and customer service skills, • Reliable and able to work flexible hours (including nights and weekends), • Ability to work in a fast-paced retail environment, • Interest in trading cards, collectibles, or sports is a plus, • Prior retail or customer service experience preferred but not requiredWhat Success Looks Like, • Positive customer interactions and repeat customers, • Strong product knowledge and helpful recommendations, • Efficient and accurate transactions, • Clean, organized, and well-stocked store environment

Insurance Operations Audit Associate. Brown & Brown is seeking an Insurance Operations Audit Associate to join our growing team in Roseland, NJ. All positions within Insurance Operations are designed to allow individuals to grow professionally and learn about the company and the industry.

Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. The Client Engagement Specialist (CES) plays a pivotal role in enabling efficient and effective service delivery within the Tax Business Unit.

Insurance Operations Audit Associate, Employee Benefits. Brown & Brown is seeking an Insurance Operations Audit Associate, Employee Benefits to join our growing team in Troy, MI or Roseland, NJ!. Assist in the performance of Insurance Operations audits of Profit Centers in the Retail Employee Benefi

Job DescriptionBenefits: • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off, • Training & development Key Responsibilities Member Experience & Customer Service • Be the first and last impression of the studio while creating a welcoming atmosphere, • Build relationships that turn first-time visitors into long-term members, • Assist with check-ins and class bookings, • Provide information on membership options, promotions, and policies, • Handle member questions and feedback with professionalismSales, • Drive membership growth by confidently promoting and selling memberships, • Follow up with leads and prospects via phone, text, and email, • Educate members on promotions, add-ons, and benefits to enhance their experience Support Studio Operations, • Ensure smooth check-ins/class flow, • Maintain a clean, organized front desk and lobby area, • Support coaching staff with class transitions and studio upkeep, • Troubleshoot minor tech issues, as neededQualifications & Skills, • Strong interpersonal and communication skills, • Sales-driven with the ability to multitask in a fast-paced environment, • Passion for fitness and a team-oriented mindset, • Comfortable with technology and gym management software, • Sales experience preferred, but not requiredSchedule & Availability, • Full-time & Part-time positions available, • Must be available early mornings, evenings, and weekends as needed.Why Join Alpha Fit Club?, • Be part of a growing fitness community, • Competitive pay and membership perks, • A dynamic, supportive team environment

Job Description Job Description : Part time Sales Associate LOCATION: 1400 Willowbrook Mall, Wayne, NJ Position Summary The primary responsibilities of the Sales Associate position is maintain outstanding customer service, uphold our Mission and Core Values, generate sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) , loss prevention and support the store management team. Sales Associate are in charge our customer-first philosophy and are essential in delivering the best customer shopping experience possible. Reports To : Store Manager , Assistant Manager Major Responsibilities 1. Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service., 2. Maintain an awareness of all product information, merchandise promotions and advertisements., 3. Assist in floor moves, merchandising, display maintenance and store housekeeping., 4. Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensure procedure are done promptly., 5. Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention., 6. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers., 7. Perform other tasks as assigned from time to time by store management., 8. Communicate customer requests to management. Minimum Requirements 1. Knowledge of retail computer system , MS Word and Excel a plus., 2. A commitment to service excellence and customer satisfaction., 3. Solid team player with excellent interpersonal skills., 4. Excellent communication skills, high attention to detail, and ability to multi-task., 5. Ability and willingness to work flexible hours including evenings, weekends and holidays. Physical Demands 1. Must be able to lift, move and handle up to 60 pounds frequently to stock merchandise., 2. Ability to stand / walk for extended period of time., 3. Ability to bend , reach, lift and climb

Job Description Mister Jones in Little Falls, NJ is looking to hire PT or FT Dispensary Associates! Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills. Are you someone who is personable, adapt in a fast-paced atmosphere and has a team player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on! We offer great perks, including flexible schedules, benefits for Full-Time employees, generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY! JOB SUMMARY The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment. Part Time Dispensary Associates work between 15-29 hours a week. *Must have flexibility to work Weeknights and Weekends. Full Time Dispensary Associates work 30+ hours a week. Eligible for benefits after 60 days. *Must have Open availability AM/PM on Weekdays and Weekends. *This location is under a labor union which means wages, hours, and working conditions are subject to a collective bargaining agreement. PRIMARY RESPONSIBILITIES • Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store, • Guide customers through sales transactions while offering advice and knowledge as needed or requested, • Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained, • Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up, • Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure, • Continuously develop product knowledge to offer customers the most up-to-date information and advice, • Respond to customer inquiries in store, online, and over the phone, • Accurately use and maintain the point of sale (POS) system in person and over the phone, • Accurate cash handling, customer cart management, and ringing of customer transactions, • Accurate and timely data entry of customer, • Strive to achieve team and individual performance goals, • Verify proper paperwork, documentation, and required identification for customers, • Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership, • Report any observed inconsistencies or hazards to Store Leadership, • Maintain a clean, organized, safe and inviting store environment, • Must be at least 21 years of age, • High school diploma or general education degree (GED), • Retail sales, Hospitality or QSR experience preferred, cannabis retail experience a plus, • Exceptional customer service skills, • Knowledge of basic computer skills, • Cannabis point of sale (POS) software a plus, • Positive attitude, team player and strong work ethic, • Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures, • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry, • Must have excellent organization and time management skills, • Must be focused, pay close attention to detail, • Must be able to internalize training and follow instructions The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Company Overview Mister Jones, LLC /Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand. EEO Statement Mister Jones, LLC/ Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.Within this global middle office team your role will involve interaction with teams in the US, India and EMEA.Key assist and complete all their daily tasks within the required deadlines.Processi

Equipment Operator/IM Warehouse Associate. The Equipment Operator/IM Warehouse Associate is responsible for assisting in the daily flow and duties within the Inventory Management department. Ensures proper use and safety of forklift and other equipment operations.

Our mission is simple: deliver stylish, high-quality furniture that fits real lives. We're more than a furniture companywe're a people-first, purpose-driven team. Minor furniture repair, touch up, and dusting.

Job Description • We are hiring immediately for a full time BARISTA position., • Location: Caldwell University - 120 Bloomfield Avenue, Caldwell, NJ 07006. Note: online applications accepted only., • Schedule: Full time; Monday through Friday, 10:00 am to 6:00 pm. More details upon interview., • Requirement: Prior barista experience is preferred., • Fixed Pay Rate: $19.00 per hour. *Internal Employee Referral Bonus Available The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: At Gourmet Dining & Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation’s Restaurant News, at Gourmet Dining & Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company. Job Summary Summary: Makes and serves coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner. Essential Duties and Responsibilities: • Prepares espresso orders for customers and catering using standard measures and recipes., • Enters orders accurately into POS device; accepts cash and charge payments., • Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area., • Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards., • Maintains sanitation and orderliness of all equipment, supplies and utensils., • Ensures proper food preparation by using approved recipes and following prescribed production standards., • Keeps display equipment clean and free of debris during meal service., • Cleans equipment and workstation thoroughly before leaving the area for other assignments., • Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors., • Serves customers quickly and efficiently, and prevents delays in serving lines., • Demonstrates a complete understanding of daily menu items and accurately explains them to customers., • Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process., • Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard. We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Full-time and part-time positions offer: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Our Commitment to Diversity and Inclusion Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Gourmet Dining maintains a drug-free workplace. Gourmet

Job Description About the Role: The Administrative Support role is essential in ensuring the smooth and efficient operation of daily office activities within an organization. This position focuses on providing comprehensive administrative assistance to various departments, enabling teams to focus on their core functions without administrative interruptions. The successful candidate will manage scheduling, correspondence, and document preparation, acting as a key point of contact for internal and external stakeholders. By maintaining organized records and facilitating communication, this role contributes significantly to overall productivity and operational success. Ultimately, the Administrative Support professional helps create a structured and responsive work environment that supports organizational goals. Minimum Qualifications: • High school diploma or equivalent required; associate degree or higher preferred., • Proven experience in an administrative or office support role., • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)., • Strong organizational and time management skills with the ability to multitask effectively., • Experience with office management software such as Microsoft Teams, SharePoint, or similar collaboration tools., • Familiarity with basic bookkeeping or invoicing procedures., • Ability to handle confidential information with discretion and professionalism., • Prior experience in a fast-paced corporate or professional services environment., • Manage and coordinate daily office operations including scheduling meetings, managing calendars, and organizing travel arrangements., • Prepare, edit, and distribute correspondence, reports, and presentations to support team and management needs., • Serve as a liaison between departments, clients, and vendors to facilitate effective communication and timely resolution of inquiries., • Maintain accurate and up-to-date filing systems, both electronic and physical, ensuring easy retrieval of information. The required skills such as proficiency in Microsoft Office and strong organizational abilities are utilized daily to manage schedules, prepare documents, and maintain records efficiently. Effective communication skills enable the candidate to interact professionally with colleagues, clients, and vendors, ensuring clear and timely information exchange. Time management and multitasking skills are critical for balancing various administrative duties without compromising quality or deadlines. Preferred skills like familiarity with collaboration tools and basic bookkeeping enhance the candidate’s ability to support broader office functions and contribute to financial accuracy. Together, these skills ensure the Administrative Support professional can provide comprehensive assistance that drives operational excellence.

Job Description Passaic County Community College’s English Department is seeking a qualified professional to perform traditional and technology-enhanced, administrative office tasks. The Administrative Assistant will also need to interact with college personnel, students, and individuals contacting the department for work-related inquiries and/or tasks. This is an hourly, part-time position. Example of Duties: • Maintain office operations, including but not limited to managing the office front desk, taking calls, forwarding messages, scheduling appointments, making copies, filing, ordering supplies, taking dictation, etc., • Utilize existing and emerging technologies to perform job-related functions., • Communicate with students, faculty, and others, professionally, on behalf of the department., • Manage sensitive digital/physical documents and information, • Associate degree from an accredited institution., • Some experience working in an administrative office environment., • Excellent interpersonal, verbal/written communication, and organizational skills., • Working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook)., • Ability to learn and implement new technology to improve delivery of services., • Familiarity with AI, One Drive, and Share Point preferred. The completion of a background check will be required for the selected candidate. Compensation: The hourly pay for this position is $20. Benefits: • New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.), • Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance., • Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses., • NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.), • Voluntary Annuity Programs: Additional contributions to retirement account (Must meet eligibility requirements)

Job DescriptionJob Summary Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva’s Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers., 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff., 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards., 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services., 5. Maintains effective intra-office and inter-office communication within departments., 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up)., 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment., 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter., 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel., 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs., 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed., 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery., 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services., 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment, 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system., 17. Advocating on behalf of the patient., 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program., 19. Shall assist the Recovery Specialists when necessary., 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual’s case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master’s degree in health, psychology, counseling, social work, education or other behavioral health profession., 2. Must possess a Certified Peer Recovery Specialist Certification., 3. Experience working within evidence-based practices., 4. Ability to speak, read, and write English., 5. Must be able to work independently and complete assignments with minimal supervision., 6. Good interpersonal skills are required., 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities., 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices., 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques., 4. Knowledge of the principles of recovery for either substance use or mental health disorders., 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports., 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder., 8. Must have ability to establish empathy with the individual., 9. Must have ability to work with diverse populations and cultural backgrounds., 10. Must be comfortable in working independently in community settings., 11. Must have willingness and open-mindedness to follow established procedures., 12. Must have acceptance of extremely flexible working hours Monday-Friday 7:00 am -3:00 pm