Office Manager for a New Sports Medicine Practice
14 days ago
New York
Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Training & development About the Practice We are assisting in the launch of a high-end, non-surgical orthopedic clinic in Downtown Manhattan, led by a well-known, highly respected MD. The practice will focus on conservative orthopedic care, advanced non-operative solutions, and an exceptional patient experience built on trust, clarity, and operational excellence. This job posting is on behalf of another physician-owned practice and not the recruiting entity itself. Position Overview The Office Manager will play a foundational role in opening and scaling the practice. This individual will oversee daily operations, build and implement systems, lead staff, manage insurance and billing workflows (including Cash an Out-of-Network processes), and actively support sales, patient conversion, and marketing efforts. The role will begin part-time during the launch phase, with a clear transition to full-time as the clinic grows. Key Responsibilities Practice Launch & Operations • Support the opening and stabilization of a new non-surgical orthopedic practice, • Develop, document, and implement Standard Operating Procedures (SOPs) across:, • Front desk operations and patient intake, • Scheduling and patient flow optimization, • Insurance verification and authorization workflows, • Out-of-Network billing and reimbursement processes, • Financial discussions and payment collections, • Ensure smooth clinic operations in a busy, fast-paced medical environment, • Perform other duties and operational tasks as required by the practice owner to support the success and growth of the clinicInsurance, Billing & Revenue Cycle Management, • Manage Out-of-Network (OON) insurance workflows, including:, • Insurance verification and benefits interpretation, • Pre-service patient education regarding OON benefits, • Communication with insurance carriers, • Coordination of claims, reimbursements, and patient balances, • Serve as a primary point of contact for insurance communication and issue resolution, • Ensure compliance, accuracy, and efficiency in all insurance-related processes, • Hire, train, and manage front desk and clinical support staff, • Establish expectations, accountability, and performance standards, • Provide hands-on leadership in a startup environment, • Actively support patient conversion and retention, including:, • Explaining treatment plans and non-surgical options, • Handling financial conversations with confidence and empathy, • Addressing patient concerns related to Out-of-Network coverage, • Implement sales-oriented front desk processes to maximize case acceptance, • Assist with practice marketing and growth initiatives, including:, • Referral coordination and relationship management, • Community outreach and local partnerships, • Support of digital reputation and patient follow-up systems, • Minimum 5-6 years of experience managing a busy medical clinic, • Extensive experience with Cash Transactions and Out-of-Network insurance billing, verification, and insurance communication, • Proven ability to create and implement SOPs from the ground up, • Strong leadership, communication, and problem-solving skills, • Demonstrated sales ability and comfort with treatment and financial discussions, • Highly organized, adaptable, and comfortable in a startup environment, • Orthopedics, sports medicine, pain management, or concierge medical experience, • Experience launching or scaling a medical practice, • Healthcare marketing or business development exposure, • Part-time initially, transitioning to full-time, • Flexible hours required during the startup phase, • Competitive compensation based on experience, • This role is best suited for a senior clinic operator who:, • Understands both clinical operations and revenue generation, • Is confident managing Cash and Out-of-Network insurance models, • Thrives in high-expectation, physician-led environments, • Takes ownership and builds systems that scale