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Job Description Responsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages • Displays excellent communication skills and telephone etiquette., • Answers incoming calls in a courteous and professional manner—identifies self and company., • Follows workflow and protocol to ensure HIPAA compliance., • Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable, • Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health., • Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol., • Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol., • Shows care and compassion for all callers., • Maintains good rapport with referring physicians, secretaries and clinical site staff., • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Updates account information at the point of scheduling., • Communicates and interacts with all departments effectively and professionally., • Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations., • Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats., • Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement., • Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively., • As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. Minimum Qualifications, Education and Experience • Must be able to type fluently in English while speaking with callers in either language., • Must be fluent in both Mandarin & Cantonese, • Knowledge of medical terminology in both languages., • Knowledge of medical insurance plans., • Ability to schedule patients rapidly and accurately., • General knowledge of computers and Microsoft Office software., • Provides clear written and verbal communication in both languages., • Detail-oriented., • Ability to multi-task and be organized.

Job Description Responsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages • Displays excellent communication skills and telephone etiquette., • Answers incoming calls in a courteous and professional manner—identifies self and company., • Follows workflow and protocol to ensure HIPAA compliance., • Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable, • Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health., • Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol., • Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol., • Shows care and compassion for all callers., • Maintains good rapport with referring physicians, secretaries and clinical site staff., • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Updates account information at the point of scheduling., • Communicates and interacts with all departments effectively and professionally., • Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations., • Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats., • Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement., • Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively., • As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. Minimum Qualifications, Education and Experience • Must be able to type fluently in English while speaking with callers in either language., • Must reside within 50 miles of our Bloomfield NJ training office., • Knowledge of medical terminology in both languages., • Knowledge of medical insurance plans., • Ability to schedule patients rapidly and accurately., • General knowledge of computers and Microsoft Office software., • Provides clear written and verbal communication in both languages., • Detail-oriented., • Ability to multi-task and be organized.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Medical Scheduler you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Properly schedule all procedures and answer incoming calls in a courteous and professional manner., • Place calls to referring physicians for patients expressing difficulty with scheduling., • Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Update account information at the point of scheduling., • Utilize RIS filter screens to answer questions associated with insurance, procedures and preps., • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations., • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues., • You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: • Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education), • Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills., • Ability to foster teamwork, inter-personal awareness, and initiative., • Medical terminology knowledge., • Must be located in New Jersey and within 50 miles of Bloomfield, NJ Contact Center #ncec

Job Description Responsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages • Displays excellent communication skills and telephone etiquette., • Answers incoming calls in a courteous and professional manner—identifies self and company., • Follows workflow and protocol to ensure HIPAA compliance., • Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable, • Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health., • Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol., • Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol., • Shows care and compassion for all callers., • Maintains good rapport with referring physicians, secretaries and clinical site staff., • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Updates account information at the point of scheduling., • Communicates and interacts with all departments effectively and professionally., • Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations., • Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats., • Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement., • Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively., • As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. Minimum Qualifications, Education and Experience • Must be able to type fluently in English while speaking with callers in either language., • Knowledge of medical terminology in both languages., • Knowledge of medical insurance plans., • Ability to schedule patients rapidly and accurately., • General knowledge of computers and Microsoft Office software., • Provides clear written and verbal communication in both languages., • Detail-oriented., • Ability to multi-task and be organized.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Medical Scheduler you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Properly schedule all procedures and answer incoming calls in a courteous and professional manner., • Place calls to referring physicians for patients expressing difficulty with scheduling., • Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Update account information at the point of scheduling., • Utilize RIS filter screens to answer questions associated with insurance, procedures and preps., • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations., • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues., • You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: • Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education), • Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills., • Ability to foster teamwork, inter-personal awareness, and initiative., • Medical terminology knowledge., • Must be located in New Jersey and within 50 miles of Bloomfield, NJ Contact Center #ncec