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Job Description Responsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages • Displays excellent communication skills and telephone etiquette., • Answers incoming calls in a courteous and professional manner—identifies self and company., • Follows workflow and protocol to ensure HIPAA compliance., • Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable, • Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health., • Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol., • Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol., • Shows care and compassion for all callers., • Maintains good rapport with referring physicians, secretaries and clinical site staff., • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Updates account information at the point of scheduling., • Communicates and interacts with all departments effectively and professionally., • Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations., • Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats., • Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement., • Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively., • As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. Minimum Qualifications, Education and Experience • Must be able to type fluently in English while speaking with callers in either language., • Must be fluent in both Mandarin & Cantonese, • Knowledge of medical terminology in both languages., • Knowledge of medical insurance plans., • Ability to schedule patients rapidly and accurately., • General knowledge of computers and Microsoft Office software., • Provides clear written and verbal communication in both languages., • Detail-oriented., • Ability to multi-task and be organized.

Job Description DUTIES • Serves as a liaison between doctor’s offices, the hospital, and patients., • Schedules appointments for various hospital departments and physician office visits., • Manual dexterity is required as is the ability to concentrate on detail in the midst of other activity., • The scheduler will follow very specific protocols in scheduling and the collection of financial information., • Receives requests to schedule patients from referrals and schedules patients accordingly., • Maintains open communication with other departments regarding scheduling changes., • Properly verifies and obtain prior-authorization when needed., • Follows up on any requests and/or messages left on work phone immediately., • Coordinates transportation needs for patients appointments. EDUCATION + EXPERIENCE REQUIREMENTS: High school Diploma required. College Degree preferred. 2 or more years experience in hospital registration/patient access is desired. 2 or more years of hospital setting experience in scheduling is required. Must have type speed of at least 45 WPM and basic experience with main frame computers, calculators, copiers, FAX machines, and multi-line phone systems required Knowledge of medical terminology Must be through and able to follow detailed instructions Must have excellent customer service skills Ability to work with speed and accuracy while multi-tasking is required

Job Description We are looking for a superior multi-tasker with world class customer service and poise! This position is for a Patient Coordinator and Scheduler. As things level out amid Covid, this will be a FT position (35 - 40 hours). YOU NEED TO: ~Be Mature ~Be Responsible ~Be Reliable and Team Oriented ~Have knowledge of Dentrix and able to read digital radio-graphs (xrays) ~Have 7-10 years experience within the dental industry (no exceptions) ~Willing to learn and be proactive in helping the practice surpass all goals ~Willing to work flexible hours including but not limited to (1) evening per week plus Saturday We are looking for serious, fun-loving professionals that will deliver compassionate care to all our patients. We are cultivating an environment where all Team Members work together, get the job and projects done...AND HAVE FUN! Training will be provided for the right candidate. If you feel you are the deal candidate to join our amazing team, please forward your cover letter and salary request to .

Job Description Responsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages • Displays excellent communication skills and telephone etiquette., • Answers incoming calls in a courteous and professional manner—identifies self and company., • Follows workflow and protocol to ensure HIPAA compliance., • Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable, • Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health., • Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol., • Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol., • Shows care and compassion for all callers., • Maintains good rapport with referring physicians, secretaries and clinical site staff., • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Updates account information at the point of scheduling., • Communicates and interacts with all departments effectively and professionally., • Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations., • Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats., • Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement., • Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively., • As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. Minimum Qualifications, Education and Experience • Must be able to type fluently in English while speaking with callers in either language., • Must reside within 50 miles of our Bloomfield NJ training office., • Knowledge of medical terminology in both languages., • Knowledge of medical insurance plans., • Ability to schedule patients rapidly and accurately., • General knowledge of computers and Microsoft Office software., • Provides clear written and verbal communication in both languages., • Detail-oriented., • Ability to multi-task and be organized.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Medical Scheduler you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Properly schedule all procedures and answer incoming calls in a courteous and professional manner., • Place calls to referring physicians for patients expressing difficulty with scheduling., • Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Update account information at the point of scheduling., • Utilize RIS filter screens to answer questions associated with insurance, procedures and preps., • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations., • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues., • You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: • Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education), • Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills., • Ability to foster teamwork, inter-personal awareness, and initiative., • Medical terminology knowledge., • Must be located in New Jersey and within 50 miles of Bloomfield, NJ Contact Center #ncec

Job Description Responsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages • Displays excellent communication skills and telephone etiquette., • Answers incoming calls in a courteous and professional manner—identifies self and company., • Follows workflow and protocol to ensure HIPAA compliance., • Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable, • Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health., • Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol., • Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol., • Shows care and compassion for all callers., • Maintains good rapport with referring physicians, secretaries and clinical site staff., • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Updates account information at the point of scheduling., • Communicates and interacts with all departments effectively and professionally., • Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations., • Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats., • Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement., • Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively., • As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. Minimum Qualifications, Education and Experience • Must be able to type fluently in English while speaking with callers in either language., • Knowledge of medical terminology in both languages., • Knowledge of medical insurance plans., • Ability to schedule patients rapidly and accurately., • General knowledge of computers and Microsoft Office software., • Provides clear written and verbal communication in both languages., • Detail-oriented., • Ability to multi-task and be organized.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Medical Scheduler you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Properly schedule all procedures and answer incoming calls in a courteous and professional manner., • Place calls to referring physicians for patients expressing difficulty with scheduling., • Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry., • Update account information at the point of scheduling., • Utilize RIS filter screens to answer questions associated with insurance, procedures and preps., • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations., • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues., • You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: • Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education), • Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills., • Ability to foster teamwork, inter-personal awareness, and initiative., • Medical terminology knowledge., • Must be located in New Jersey and within 50 miles of Bloomfield, NJ Contact Center #ncec

Job Description POSITION TITLE: Concierge REPORTS TO: Call Center Manager DEPARTMENT: Marketing/Business Development FLSA STATUS: Non-Exempt Position Summary Serves as liaison between doctor’s offices, the hospital and patients. Job Duties • Schedules appointments for various hospital departments and physician office visits., • The scheduler receives routine functional guidance from the supervisor/manager of Patient Access concerning resources to make appropriate patient referrals., • Manual dexterity is required as is the ability to concentrate on detail in the midst of other activity., • The scheduler will follow very specific protocols in scheduling and the collection of financial information., • The scheduler assures that all patients have all information they need so that they will arrive on time and prepared for their procedures and the hospital has all the information required to properly bill or services., • Receives requests to schedule patients from referrals and schedules patients accordingly., • Maintains open communication with other departments regarding scheduling changes., • Properly verifies and obtain prior-authorization when needed., • Follows up on any requests and/or messages left on work phone immediately., • Coordinates transportation needs for patients appointments., • Performs other duties as assigned Qualifications and Skills • Must have type speed of at least 45 WPM and basic experience with main frame computers, calculators, copiers, FAX machines, and multi-line phone systems required, • Knowledge of medical terminology, • Must be able to follow detailed instructions, • Must have excellent customer service skills, • Ability to work with speed and accuracy while multi-tasking is required Education, Experience and Certification/Licensure Requirements • High school Diploma required. College Degree preferred., • 2 or more years’ experience in hospital registration/patient access or doctor’s office is desired., • Minimum of 2 years scheduling experience.