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Job Description Job Title: Applications Administrator (Medical Payment Processor) Reports to: Applications Lead Supervises: N/A Position Summary: The Applications Administrator is responsible for managing the submission of client applications to credit card processors, such as Elavon and Payroc, to ensure seamless onboarding and processing setup. This role involves completing required documentation (e.g., VAR sheets), coordinating with sales reps and processors, and ensuring all systems are properly configured for payment processing. Key Performance Areas & Key Performance Indicators: Application Submission & Setup (25%): • Submit client applications to credit card processers (Elavon, Payroc) for approval and setup, • Complete and prepare VAR (Value-Added Reseller) sheets for installations, ensuring all necessary details are accurately recorded., • Data in subscription boards need to be thoroughly checked before clients are billed, • Coordinate with clients to gather required information and documents for submission., • Work closely with processor representatives to ensure timely processing of applications, • Monitor application statuses and follow up as needed to ensure smooth onboarding and approval processes., • Communicate with internal teams to ensure proper installation and setup of payment terminals and systems, • Maintain detailed records of all submitted applications, approval statuses, and installation progress, • Monitor application status with processors, • Ensure compliance with all relevant regulations and standards during the application and setup process Education: • Highschool Diploma required, • Bachelor's Degree in Healthcare or Business Administration Preferred, • Experience working with credit card processors, particularly Elavon and Payroc, preferred., • Strong attention to detail and organizational skills to manage application documentation., • Ability to work with clients to gather necessary information for processing applications., • Familiarity with completing and submitting VAR sheets or similar forms., • Excellent communication skills for coordinating between clients, processors, and internal teams., • Basic knowledge of payment terminal setup, configuration, and encryption processes is a plus. Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence. Attention to Detail – Ensures accuracy in completing applications before sending credit card processors. Identifies errors or inconsistencies with applications. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.