Field IT Support Specialist
1 day ago
Atlanta
Job Description The IT Field Technician serves as the hands-on, on-the-ground IT presence across multiple healthcare facilities, ensuring reliable operation of end-user devices, network infrastructure, audiovisual systems, and clinical technology. This role operates as the physical extension of a remote IT team that provides helpdesk support, cloud administration, and IT project oversight. The field technician is responsible for all work that requires a physical presence — hardware deployment, cabling, rack work, and face-to-face end-user support — while collaborating daily with remote colleagues who handle escalations, cloud platform management, and project coordination. The ideal candidate is self-directed, communicates proactively with distributed teammates, and thrives working independently in a regulated healthcare environment. Duties and Responsibilities: Desktop & End-User Support: • Provide Tier 1/Tier 2 troubleshooting for desktops, laptops, thin clients, printers, and peripherals across all assigned sites, • Image, configure, and deploy workstations using standardized builds (SCCM, Intune, or equivalent MDM tooling), • Perform hardware break/fix including component swaps, warranty coordination, and parts ordering, • Support clinical applications and EHR workstations in coordination with application teams, • Install, terminate, and test Cat5e/Cat6 structured cabling; patch and label per standards, • Mount, configure, and troubleshoot wireless access points, network switches, and patch panels, • Perform basic switch port configuration (VLAN assignment, PoE verification) under direction of network engineering, • Maintain IDF/MDF cleanliness, cable management, and documentation, • Install and support conference room AV systems including displays, cameras, microphones, and digital signage, • Troubleshoot video conferencing platforms (Teams, Zoom) and room booking panels, • Perform routine preventive maintenance on AV equipment; coordinate vendor repair when needed, • Track all IT assets from procurement through decommission using the organization’s ITAM system, • Receive, inventory, and stage new equipment; apply asset tags and update records, • Execute hardware refresh projects per the approved lifecycle schedule, • Perform secure data sanitization and coordinate e-waste disposal in compliance with HIPAA and environmental regulations, • Adhere to HIPAA Security Rule requirements in all technical work; safeguard PHI on devices and during transport, • Document all work performed in the ITSM ticketing system with clear, professional notes, • Maintain site-specific runbooks, network diagrams, and equipment inventories, • Serve as the on-site hands and eyes for the remote IT team; execute physical tasks directed by cloud administrators and project managers, • Communicate site conditions, progress, and blockers in real time via Teams, Slack, or the organization’s designated collaboration platform, • Participate in daily standups and weekly planning sessions with the remote team to align on priorities and project timelines, • Coordinate with remote helpdesk staff on escalated tickets that require physical intervention (hardware swaps, cable traces, site inspections), • Provide site-level context and photos/documentation to support remote cloud and infrastructure decision-making, • High school diploma or equivalent required; Associate’s degree in IT or related field preferred, • 0–2 years of hands-on IT support experience (internships, help desk, or field tech roles count) is required, • Working knowledge of Windows 10/11, Active Directory, basic networking (TCP/IP, DNS, DHCP) is required, • Familiarity with hardware troubleshooting for desktops, laptops, printers, and mobile devices is required, • Valid driver’s license, reliable personal vehicle, and proof of insurance (mileage reimbursed per policy) is required, • Ability to lift up to 50 lbs. and work in server rooms, ceiling spaces, and under desks is required, • Strong written and verbal communication skills; ability to explain technical issues to non-technical staff is required, • CompTIA A+, Network+, or equivalent industry certification, • Experience in a healthcare or HIPAA-regulated environment, • Exposure to endpoint management platforms (SCCM, Intune, JAMF), • Basic familiarity with structured cabling, IDF/MDF environments, and rack-mount hardware Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable! Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.