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Job DescriptionAt Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience — delivered at home and powered by technology for scale. We’re looking for a Field Technology Specialist who is passionate about supporting reliable, secure technology for in-home healthcare delivery. This role is central to how field clinicians stay equipped and operational at Sprinter — supporting device setup, deployment, day-to-day troubleshooting, and equipment maintenance so care teams can focus on patients, not technology. Hybrid role working from our Atlanta Distribution Center a minimum of 3 days per week. About Sprinter Health Sprinter Health is rebuilding healthcare delivery from the ground up. Our mission is to bring high-quality, preventive care directly into the homes of people who are falling through the cracks of the system. Since 2021, we’ve: \uD83C\uDFE5 Served over 100,000 patients\uD83D\uDE80 Grown 6x in 2024 alone\uD83C\uDF0D Reached 60%+ coverage of the U.S. population\uD83E\uDD1D Partnered with 6 of the 10 largest health plans\uD83D\uDCB0 Raised $125M from top-tier investors like a16z, General Catalyst, GV, and Accel We’re building the operating system for in-home care—powered by data, logistics, and scalable systems. Your mission, if you choose to accept: As a Field Technology Specialist, your mission is to support the setup, deployment, and day-to-day maintenance of clinical technology used in our in-home healthcare services. Working under the guidance of the IT Manager, you’ll help ensure field clinicians have reliable, secure, and fully functional devices so they can deliver high-quality care in patients’ homes. From day one, you’ll contribute to clinician readiness, device uptime, and smooth field operations by keeping technology running and issues resolved quickly.Role Responsbilities • Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices, etc.) to clinical staff, • Support onboarding and offboarding of field technology users, ensuring systems, devices, and accounts are correctly configured, • Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed, • Monitor device status, inventory, and service requests to maintain high equipment uptime, • Assist in maintaining device management systems (e.g., Jamf Pro or similar) and connectivity to core applications, • Follow established protocols for device security, data protection, and HIPAA compliance, • Coordinate equipment repairs, replacements, and returns with vendors and service partners, • Provide basic training and user guidance to field clinicians on device operation and troubleshooting, • Document support processes, incidents, and asset tracking updatesOutcomes + metrics you will directly influence:, • Provider readiness and productivity, • Field technology uptime and availability, • Speed and effectiveness of issue resolution for field devices, • Accuracy and completeness of device inventory and lifecycle tracking, • Security, privacy, and HIPAA compliance across field technologyAbout you:, • Experience: 1–2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations., • Technical foundation: Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments., • Troubleshooting skills: Working knowledge of connectivity, basic networking issues, and device setup for mobile teams., • Security-aware: Understanding of data privacy and security best practices; HIPAA familiarity preferred., • Customer-focused: Strong problem-solving and customer service skills, with the ability to communicate clearly with non-technical users., • Organized: Detail-oriented and able to manage multiple tasks, tickets, and inventory updates efficiently., • Flexible: Willingness to travel occasionally to support clinician onboarding or equipment setup.Bonus points if you have:, • Startup experience in health tech or patient support operations, • Experience supporting distributed or field-based clinical teams, • Familiarity with tools such as Jamf Pro, Zendesk, or TeamViewer, • Knowledge of clinical or diagnostic devices, Bluetooth pairing, and wireless troubleshooting, • CompTIA, Mobility+, or other relevant IT certificationsWhat we offer:, • \uD83D\uDCC8 Competitive salary and equity grant, • \uD83C\uDFE5 100% medical, dental, and vision premiums covered (for you + your family), • \uD83D\uDCB8 401(k) matching